Redapt jobs in Dallas, TX - 31 jobs

We are seeking a highly experienced and results-driven Volume Recruiter to lead and execute high-volume hiring strategies. This role is critical to scaling our workforce efficiently and effectively, ensuring top-tier candidate experiences, and delivering on fast-paced hiring goals. The ideal candidate thrives in dynamic environments, manages multiple requisitions, and builds strong partnerships with hiring managers and stakeholders. Key Responsibilities: Manage full-cycle recruitment for a high volume of roles across multiple locations. Partner closely with hiring managers to understand workforce needs and align recruitment efforts to meet aggressive staffing goals. Develop and execute high-impact sourcing strategies using job boards, social media, referrals, job fairs, community outreach, and recruitment campaigns. Screen, assess, and present qualified candidates quickly to support business needs. Provide data-driven insights and reporting on hiring metrics, funnel progress, time-to-fill, and quality-of-hire. Coordinate and participate in high-volume hiring events, open houses, and job fairs as needed. Champion a positive candidate experience at every stage of the recruitment process. Qualifications: Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience). 5+ years of experience in full-cycle Technical recruiting, with at least 2 years in high-volume recruitment. Recruiting for Data Center cabling/network construction highly desired Proven track record of filling large volumes of roles under tight timelines. Expertise in sourcing strategies, applicant tracking systems, and recruitment marketing. Strong interpersonal, communication, and organizational skills. Ability to manage multiple priorities in a fast-paced environment.

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Purpose of the Job: Black Box TPS is seeking a motivated Product Marketing Specialist to join our global marketing team in Plano, TX. In this role, you'll support the worldwide go-to-market strategy for our KVM (Keyboard-Video-Mouse), AV (Audio-Visual), and IoT (Internet of Things) product lines, with a strong focus on Control Room applications across key industries. Working closely with Product Management, Sales, and Demand Generation teams, you will help translate complex technologies into compelling value propositions, customer stories, and sales enablement tools that drive revenue growth and global market leadership. Primary Roles & Responsibilities The successful candidate must have demonstrated ability to perform the following: Go-to-Market Execution: * Support the Director of Product Marketing in planning and executing global GTM initiatives, product launches, and solution campaigns. Messaging & Positioning: * Develop and maintain clear, differentiated product messaging, positioning, and competitive value propositions for target markets. Content Creation: * Produce marketing collateral including product briefs, presentations, web content, sales tools, and case studies tailored to vertical markets (Government, Transportation, Manufacturing, etc.). Sales Enablement: * Equip regional sales teams and channel partners with training, presentations, and competitive insights to effectively position our KVM, AV, and IoT solutions. Market Research & Analysis: * Track industry trends, customer needs, and competitor activities to inform product direction and messaging. Customer & Channel Engagement: * Collaborate with channel marketing and demand generation to support events, webinars, customer visits and campaigns that highlight our product and solution leadership. Performance Measurement: * Support measurement of product marketing KPIs including launch success metrics, content utilization, and contribution to pipeline and revenue. Skills, Knowledge, Abilities * Familiarity with Control Room, AV, or IoT markets a strong plus * Experience in developing, implementing and controlling of modern, complex marketing programs in a matrix organization. * Strong marketing skills in the areas of lead generation, digital marketing, program development, events/seminars and product promotions, defining and managing appropriate marketing mix. * Ability to creatively problem solve and self-motivate to ensure optimization of team activities and that marketing objectives are being met. * Proven ability to craft clear business and technical messaging for global audiences. * Strong writing, presentation, and project management skills. * Experience collaborating cross-functionally with product management, sales, demand generation and marketing operations teams. * Proficiency in CRM and marketing automation platforms (Salesforce, Pardot) * Highly results oriented * Creative mentality * Strong team player Education/Experience Requirements * Bachelor's degree in Marketing, Business, Communications, or related field. * 5-7 years of experience in B2B product marketing, ideally in technology or industrial sector. * Strong copy writing skills (examples required) * Willing and able to travel on occasion. Additional We offer the excitement of a fast paced environment and a competitive total compensation package commensurate with experience, excellent benefits and the advancement opportunities that come from being part of a growing company. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

The Sales Development Representative (SDR) is responsible for generating qualified sales leads and opportunities for Black Box's KVM products and Control Room solutions. Such leads will be prospected and cultivated at the early sales stages, so that they can be further pursued by Black Box's sales teams. This entry-level role is focused on building pipeline and driving engagement with potential customers through proactive outreach, lead qualification, and close collaboration with the sales team. The SDR will serve as the first point of contact for prospective customers, developing awareness of Black Box's solutions, educating prospects, and setting the stage for successful sales engagements. The ideal candidate is curious, motivated, and eager to learn solution-based sales in a technology-driven environment. Key Responsibilities: * Research, identify, and prospect potential customers within target markets (control rooms, video walls, high performance KVM, etc.). * Proactively engage leads through phone calls, emails, LinkedIn, and other outreach channels. * Qualify inbound leads generated by the marketing team and various sales campaigns, ensuring they meet criteria for sales opportunities. * Nurture early-stage prospects by educating them on Black Box's solutions and value propositions. * Collaborate closely with other members of the company's sales teams to schedule discovery calls, product demos, and meetings. * Maintain accurate and up-to-date records of all prospect interactions, leads, and pipeline activity in Salesforce. * Support marketing and sales initiatives, including webinars, trade shows, and events by helping drive attendance and follow-up. * Provide feedback to sales and marketing teams on prospect insights, objections, and competitive intelligence. * Meet or exceed monthly and quarterly activity and qualified opportunity goals. Skills, Knowledge, and Abilities: * Strong communication skills (verbal and written) with a professional, customer-focused approach. * Ability to quickly learn and articulate technical solutions in simple, customer-friendly language. * Self-motivated, energetic, and goal-oriented, with a strong desire to build a career in sales. * Self-starter with a positive, optimistic attitude - even when handling rejections. * Comfortable making outbound calls and engaging decision-makers at various levels. * Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously. * Collaborative team player with the ability to work cross-functionally. * Analytical thinking with the ability to qualify and prioritize leads. Qualifications: * Bachelor's degree preferred, or an equivalent combination of education and relevant experience. * 1-3 years of experience in sales, business development, or customer-facing roles; internships or part-time positions with cold-calling experience will also be considered. * Familiarity with Salesforce or other CRM systems is a plus. * Knowledge of, or interest in, technology solutions (control rooms, AV, KVM, etc.) preferred but not required-comprehensive training will be provided. #LI-VB1

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success. Whether you're a recent grad or a seasoned industry professional, you can experience meaningful career growth at Black Box. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting, unique and high-profile projects across the globe. We offer a wide range of job opportunities, competitive compensation, benefits, and more. This Opportunity: The Structured Cabling Technician will be responsible for the installation, termination, and testing of low voltage cabling systems in new construction and active facilities. Read, comprehend, and adhere to project design drawings and plans, specifications, manufacturer recommendations, and installation standards while installing/ decommissioning of critical cabling and network infrastructure in a Data Center environment. Safety is our Priority; you will follow Safe Work Practices to ensure that every person Stays Accident Free Every-day. Technicians must exhibit the ability to provide outstanding customer service and deliver project installations according to the customer's expectations. This position requires travel and on-site deployment for project execution Needs for Success: Listen carefully and follow instructions. Work and learn as a team, teach and mentor lesser experienced Infrastructure Technicians. Able to distinguish color. Knowledge of safe and appropriate use of basic hand tools for Telecom and Construction Industry. Positive attitude and work ethic to execute assigned project work with a high degree of attention to detail. Willingness to work days, nights and weekends as required. Have a reliable source of daily transportation. Read, write, and understand English Must be mobile and flexible to support project work at various locations across US. What You Bring to the Table: High School Diploma, GED or equivalent required. OSHA 10 preferred - must obtain within 90 days of hire. First Aid / CPR certificate within 90 days of hire. Fiber Optic Association Certifications preferred. BICSI Technical Certifications preferred.

This Role: The Data Center Construction Manager plays an important role in Black Box's data center deployment program by monitoring all phases of the construction roadmap to meet all project deliverables and timelines. The Data Center Superintendent - Construction will perform day-to-day construction management/superintendent work activities using GSI PMO standards, processes, methodologies and systems. Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and best-in-class services to our customers around the globe. Since our founding, Black Box has been driven by its passion for social responsibility to positively impact the communities where we live and work. Through dedication to performance, a high level of competence and inspiration to have shared ownership, our Teams understand the value they add and execute with responsibility, accountability and pride. The sustainment of our success is backed with a "By All Means" mindset to ensure customer success. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success Whether you're a recent grad or a seasoned industry professional, you can experience meaningful career growth at Black Box. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects and engagements across the globe. We offer a wide range of job opportunities, competitive compensation, benefits, and more. This Opportunity: The Project Superintendent is responsible for the daily direction and oversight of Infrastructure Technician teams and the organization and planning of work tasks and activities on assigned projects. This is senior level field leadership position that will utilizes a depth of experience and skills achieving if effectively staffs the project from start-up to close-out to achieve optimal productivity and Safely deliver high-quality results that meet or exceed Company and Customer expectations. What You Will Do: * Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day. * Take ownership of and drives the Safety Program and ensures that all Standards of safety are met and maintained. * Participate in Safety incident investigations, reviews, RCAs and Lessons Learned. * Assist and participate in the development, implementation, and monitoring of Quality Control Programs. * Participate and assist in the development and implementation of project plans and schedules. * Develops and maintains 5-week lookahead schedules of upcoming project work. * Effective management of field workforce placement and allocation that meets or exceeds project timelines and budgets. * Coordinates with project management and procurement the scheduling of material shipments to job site. * Participates in the interviewing, hiring and training of the field workforce staff. * Assists in the development of training programs for Field Staffing that ensures our Company excellence. * Serve as a senior Subject Matter Expert, assisting with solutions for technically complex issues and problems. * Ensure all company, department, and technical policies, procedures, standards, etc., are adhered to. * Serve as the on-site customer point of contact for construction operations related items. * Attends and participates in all internal and customer driven meetings. * Facilitates and leads meetings with field workforce staff as required. * Coordinate and conduct formal performance evaluations for field workforce personnel making recommendations for and setting developmental goals. * Monitor and resolve matters relating to work procedures, conflicts, complaints, damages, accidents, and delays. * Ensure that all field reports are completed and submitted as required. Needs for Success: * To be successful in this position, qualified candidates must possess exceptional leadership, mentoring, coaching, and team building qualities. * Solid knowledge and understanding of OSHA regulations and Safety standards. * Thorough knowledge of industry standards and best practices related to Low Voltage and Structured Cabling Systems installation and construction. * Ability to read and understand complex design documents, drawings, specifications, and construction schedules. * Ability to identify changes or discrepancies in design documents, drawings and specifications that would prompt RFI's and potential changes to scope of work and time. * Highly skilled in developing work activity schedules and sequencing. * Strong verbal and written communication skills * Skilled at conflict resolution and managing differences and diversity in the workplace. * Ability to effectively manage conflicting priorities. * Ability to interact effectively with a wide variety of personnel including upper management, clients, other craft partners and vendors. * Must be able to learn and support new and rapidly changing industry specific and construction technologies. * Must be proficient in the use of a computer, MS Office applications, Blue Beam, and various construction management software applications. What You Bring to the Table: * High School Diploma required, GED or equivalent. * Minimum of 8 years of supervisory experience on large multi-million-dollar projects focused on the installation of Structured Cabling Systems. * Experienced in effectively managing large, geographically dispersed teams (50 - 100+) on large projects and construction sites. * Experience in overseeing mission critical infrastructure cabling installations for Data Center new build and retrofit projects highly preferred. * Preferred professional certifications: * OSHA-30 Hour certification (if not certified at time of hire, certification must be obtained within first six (6) months of employment) * BICSI Technician (TECH) * BICSI Registered Communications Distribution Designer (RCDD) Supervisory Responsibility: This position will have direct reports. Work Location and Travel: On project site daily in Dallas-TX, rould could require 35% travel Note: This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required. #LI-TH1

We are seeking a dynamic Senior Marketing Manager to lead strategic marketing initiatives for our Global Data Center business. This role is central to driving focused engagement and brand visibility across hyperscalers, colocation providers, general contractors, and enterprise data center clients. As a senior member of the marketing team, you will build and execute high-impact marketing programs that align with sales priorities and elevate Black Box's presence in the global data center space. You'll collaborate closely with Sales, Solutions Engineering, and Global Marketing to showcase how our infrastructure solutions & services enable scalable, future-ready data centers. Key Responsibilities: * Data Center Marketing Strategy: Develop and execute a comprehensive marketing plan tailored to data center buyer personas and market dynamics. Leverage ABM marketing tactics to help sales uncover new opportunities and support long-cycle enterprise sales. * Campaign Development & Execution: Build integrated, multi-channel campaigns (digital, email, events, content syndication) to influence decision-makers across target accounts and drive engagement through the buyer journey. * Event & Conference Engagements: Lead our presence at select Data center industry events, including booth design, content planning, speaking engagements, and follow-up strategy. Support roadshows, roundtables, and partner events to increase touchpoints and pipeline influence. * Content Alignment: Partner with the content team to shape compelling, insight-driven messaging and assets that speak to data center decision-makers. Identify content needs and deliver assets such as case studies, blogs, whitepapers, or presentations. * Sales Enablement: Develop and maintain collateral, battlecards, and pitch decks that equip sales teams with tools to engage technical and executive stakeholders. Work closely with sales subject matter experts on content creation. * Data & Performance Analysis: Track and report on key KPIs including campaign ROI. Continuously optimize programs based on performance data and market feedback. * Budget Management: Own the data center marketing budget and allocate spend strategically across tactics and audiences to drive measurable outcomes. Qualifications: * Experience: 7+ years in B2B marketing, with at least 3 years focused on data center, IT infrastructure, or enterprise technology marketing. Experience working with hyperscalers or large technology partners is a plus. * Campaign Expertise: Proven success in creating and scaling global or regional ABM campaigns using tools, LinkedIn, and Salesforce. Experience in building sales-aligned campaigns that drive pipeline and revenue. * Event Marketing: Experience planning and executing industry events and executive roundtables; strong attention to event logistics and brand execution. * Collaboration: Skilled in working across cross-functional teams, including sales, technical, and executive stakeholders, to ensure alignment and successful campaign delivery. * Communication: Strong written and verbal communication skills. * Education: Bachelor's degree in Marketing, Communications, or a related field; MBA a plus. #LI-VB1

ServiceNow Developer is responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. They provide technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other modules. Key Responsibilities: * Design and implement scalable, secure, and high-performing ServiceNow solutions. * Develop architectural blueprints and roadmaps for ServiceNow platforms. * Ensure alignment with enterprise architecture, security, and compliance standards. * Lead workshops and discussions to gather business and technical requirements. * Oversee ServiceNow configuration, development, and customization. * Guide development teams in scripting (JavaScript, Glide API) and integrations. * Implement ServiceNow modules such as ITSM, TPSM, ITBM, CSM, HRSD, and S2P. * Manage instance upgrades, patches, and performance optimizations. * Design and implement integrations between ServiceNow and external systems (REST, SOAP, MID Server, APIs). * Automate workflows using Flow Designer, Business Rules, and Orchestration. * Ensure data consistency and synchronization across integrated platforms. * Establish and enforce ServiceNow development standards, coding guidelines, and best practices. * Define governance models for instance management, security, and compliance. * Conduct code reviews and ensure adherence to ServiceNow architecture principles. * Provide mentorship to ServiceNow developers and administrators. * Collaborate with cross-functional teams to drive digital transformation. Technical Skills: * Strong expertise in ServiceNow platform and best practices. * Experience with ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P). * Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, UI Policies, and Client Scripts. * Knowledge of REST, SOAP APIs, MID Server, and integration methodologies. * Hands-on experience with ServiceNow Performance Analytics, Reporting, and CMDB. Soft Skills: * Strong problem-solving and analytical thinking. * Excellent communication and stakeholder management. * Ability to lead and mentor development teams. * Experience in agile methodologies (Scrum, Kanban). Qualifications & Certifications: * Bachelor's or master's degree in computer science, IT, or a related field. * ServiceNow Certified System Administrator (CSA) - Required. * ServiceNow Certified Implementation Specialist (CIS) - Preferred. * ServiceNow Certified Application Developer (CAD) - Preferred. #LI-AB1 #BlackBoxJobs

The Head of Global Revenue Operations is a senior leader responsible for driving sales productivity, operational efficiency, and revenue growth across Black Box's Products division. Reporting to the Global Head of Sales, this role partners closely with Sales, Marketing, Product Management, Finance, and HR to optimize sales processes, systems, and performance. This leader oversees all aspects of Revenue Operations, including our CRM and sales tools administration (Salesforce, SAP, etc.), sales enablement, analytics and reporting, order management, sales contract/proposal support, and commission program administration. By aligning people, processes, and technology, the Head of Global Revenue Operations ensures the sales organization is equipped, informed, and empowered to deliver results. Key Responsibilities: * Strategic Leadership * Serve as a trusted advisor to sales leadership, providing data-driven insights and strategies that support growth initiatives and organizational priorities. * Lead the end-to-end sales planning process, including vertical-market segmentation, coverage models, and quota-setting. * Partner with key stakeholders on forecasting, pipeline management, and the design/administration of incentive compensation plans. * Sales Enablement & Productivity * Develop and scale a comprehensive sales enablement program, ensuring alignment to industry best practices and company methodologies. * Own sales talent onboarding and continuous training programs to accelerate time-to-productivity and improve sales effectiveness. * Drive consistent use of sales processes, playbooks, and collateral across the global salesforce. * Revenue Operations Excellence * Oversee Black Box's Salesforce.com CRM and sales technology ecosystem (including related interfaces with our SAP ERP system) to ensure adoption, data integrity, and business impact. * Build and deliver dashboards and reports that provide visibility into performance and enable accurate, timely decision-making. * Provide strategic leadership of the end-to-end order-to-cash process, driving scalability, accuracy, and efficiency through strong cross-functional collaboration with sales, operations, and finance teams. * Cross-Functional Collaboration * Partner with Marketing and Product Management to deliver cohesive messaging, tools, and competitive intelligence to the field. * Collaborate with HR to design and manage the onboarding, training, compensation strategies, and development journey for sales professionals. * Support executive leadership with insights, relevant materials for board-level review, and quarterly business reviews (both internally and for external key accounts). * Team Leadership * Lead and mentor a high-performing global Revenue Operations team across analytics, enablement, proposals, contracts, order management, and related sales tools. * Foster a culture of accountability, innovation, and continuous improvement within the broader sales team. * Build organizational capabilities to scale with the growth of the Products division. Competencies: * Strategic Thinker: Sees the big picture and translates strategy into actionable execution plans. * Data-Driven Leader: Leverages analytics to guide decision-making and measure success. * Operational Excellence: Passion for process optimization and scalable systems. * Collaborative Influencer: Builds trust and alignment across departments and geographies. * People Leader: Inspires, coaches, and develops teams to achieve their highest potential. Qualification Requirements: * 10+ years of progressive experience in Revenue/Sales Operations or related leadership roles within a technology products or solutions-driven environment (or relevant sector). * Demonstrated success leading cross-functional initiatives that improve sales productivity and revenue performance. * Expertise in sales enablement, quota/territory management, forecasting, and incentive compensation design. * Strong knowledge of Salesforce.com or related sales technology platforms. Experience with SAP a plus. * Proven ability to influence at all levels, from executives to frontline sales, with strong executive presence and communication skills. * Deep analytical skills with the ability to turn complex data into actionable insights. * Track record of building and scaling high-performing teams in dynamic, fast-paced environments. * Bachelor's degree required. MBA or advanced degree strongly preferred. * Ability to travel up to 30%.

Job Responsibilities: * Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely * Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers * Diagnose and resolves problems related to the operation of PCs on the network * Troubleshoot and repair break/fix issues * Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts * SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities on an as needed basis. Travel to the data center in Pittsburgh when needed is a requirement * Provide solutions to user issues by identifying problems, researching answers, and helping to implement * Train users in basic problem resolution and understanding of how to make efficient use of their PCs * Respond to user requests and service issues in a timely and professional manner * Provide support via phone and using remote support software * Create, monitor, update, and close tickets using Service Now ticketing system * Adhere to Black Box corporate, technology and security policies at all times while performing daily functions * Remain current on technical and operational details concerning PC products and support Personal Qualifications * Degree and/or technical education in Information Technology or related field along with 10+ Years of relevant hands on experience in an end user and customer focused networked PC environment * Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required. * Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles. * Proficient in time-management and the ability to multitask and prioritize daily support requests and projects. * Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally. * Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills. * Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed. Technical Qualifications * Extensive experience with Win10/11 OS - Control panel, System settings, networking, device manager * Microsoft Outlook, Word, Excel * Cisco AnyConnect or experience with VPN client technologies * Cisco Web-Ex * Hands on Working knowledge in MS Entra, InTune Administration, MDM * Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection * Microsoft email and Outlook on an Hybrid O365 Environment - OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail * Networking - Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's. * Active Directory Password resets and User properties. * Working knowledge of WebEx audio/video conferencing systems * Understanding and prior experience working on the physical setup of a Data center * Laptop backup - Black Box uses NovaStor Tools Knowledge - * Remote access support tools * Bomgar - Good to Have * Ticketing System * Service Now * Software Push * Manage Engine * Asset Management * Data recovery tools * Disk Encryption * Citrix virtual apps desktop and Citrix Workspace * Laptop/Workstation imaging technologies * Manage Engine Endpoint Central * Virtual Private Network * Cisco AnyConnect * Endpoint Security management * Cisco AMP-Umbrella and CrowdStrike Falcon

This position will play a pivotal role within Talent Acquisition by providing sourcing, screening, interview scheduling, and administrative support for Recruiters, Agencies Partners, Candidates, and Hiring Managers. * Mon-Fri 8:00am-5:00pm * Location: Onsite - 2701 Dallas Pkwy Suite # 510, Plano, TX 75093 * Contract Position with possible extension or hire * Non-Exempt, Hourly, position based upon experience & skill level Key Responsibilities: * Screen candidate submissions * Organize and confirm virtual, phone, and in-person interviews for Recruiters, Agency Partners, and Hiring Managers * Post full-time jobs on multiple job boards and sites, ensuring accurate company branding * Update applicant tracking system on a regular basis * Update SharePoint & Excel spreadsheets with a high degree of accuracy * At times, source for candidates on job boards such as Indeed and LinkedIn * Pull reporting and create Excel spreadsheets as requested * Assist with Recruiting administrative tasks and special projects as needed Requirements: * 1 year of Recruiting Coordinator experience or related experience as a Project Coordinator * 2 years' experience working in a high-volume, fast-paced business environment * Proven success in screening and sourcing candidates for open opportunities * Associates Degree preferred * Excellent computer skills (Microsoft Word, Excel, Outlook, and PowerPoint) * Experience working within Applicant Tracking Systems (Oracle HCM) * Experience working within SharePoint (preferred) * Experience using job boards such as Indeed and LinkedIn * Strong organizational skills and ability to multi-task * Proven ability to work independently * Takes initiative * Polished written/verbal communication skills Supervisory Responsibility None Physical Demands: * The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. * Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. * The team member will be required to work at a personal computer. * Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed. About Us: Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members. What's in it for You at Black Box Network Services? Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you! Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs. Visit blackbox.com to learn more.

The Sales Development Representative (SDR) is responsible for generating qualified sales leads and opportunities for Black Box's KVM products and Control Room solutions. Such leads will be prospected and cultivated at the early sales stages, so that they can be further pursued by Black Box's sales teams. This entry-level role is focused on building pipeline and driving engagement with potential customers through proactive outreach, lead qualification, and close collaboration with the sales team. The SDR will serve as the first point of contact for prospective customers, developing awareness of Black Box's solutions, educating prospects, and setting the stage for successful sales engagements. The ideal candidate is curious, motivated, and eager to learn solution-based sales in a technology-driven environment. Key Responsibilities: Research, identify, and prospect potential customers within target markets (control rooms, video walls, high performance KVM, etc.). Proactively engage leads through phone calls, emails, LinkedIn, and other outreach channels. Qualify inbound leads generated by the marketing team and various sales campaigns, ensuring they meet criteria for sales opportunities. Nurture early-stage prospects by educating them on Black Box's solutions and value propositions. Collaborate closely with other members of the company's sales teams to schedule discovery calls, product demos, and meetings. Maintain accurate and up-to-date records of all prospect interactions, leads, and pipeline activity in Salesforce. Support marketing and sales initiatives, including webinars, trade shows, and events by helping drive attendance and follow-up. Provide feedback to sales and marketing teams on prospect insights, objections, and competitive intelligence. Meet or exceed monthly and quarterly activity and qualified opportunity goals. Skills, Knowledge, and Abilities: Strong communication skills (verbal and written) with a professional, customer-focused approach. Ability to quickly learn and articulate technical solutions in simple, customer-friendly language. Self-motivated, energetic, and goal-oriented, with a strong desire to build a career in sales. Self-starter with a positive, optimistic attitude - even when handling rejections. Comfortable making outbound calls and engaging decision-makers at various levels. Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously. Collaborative team player with the ability to work cross-functionally. Analytical thinking with the ability to qualify and prioritize leads. Qualifications: Bachelor's degree preferred, or an equivalent combination of education and relevant experience. 1-3 years of experience in sales, business development, or customer-facing roles; internships or part-time positions with cold-calling experience will also be considered. Familiarity with Salesforce or other CRM systems is a plus. Knowledge of, or interest in, technology solutions (control rooms, AV, KVM, etc.) preferred but not required-comprehensive training will be provided. #LI-VB1

Purpose of the Job: Black Box TPS is seeking a motivated Product Marketing Specialist to join our global marketing team in Plano, TX. In this role, you'll support the worldwide go-to-market strategy for our KVM (Keyboard-Video-Mouse), AV (Audio-Visual), and IoT (Internet of Things) product lines, with a strong focus on Control Room applications across key industries. Working closely with Product Management, Sales, and Demand Generation teams, you will help translate complex technologies into compelling value propositions, customer stories, and sales enablement tools that drive revenue growth and global market leadership. Primary Roles & Responsibilities The successful candidate must have demonstrated ability to perform the following: Go-to-Market Execution: Support the Director of Product Marketing in planning and executing global GTM initiatives, product launches, and solution campaigns. Messaging & Positioning: Develop and maintain clear, differentiated product messaging, positioning, and competitive value propositions for target markets. Content Creation: Produce marketing collateral including product briefs, presentations, web content, sales tools, and case studies tailored to vertical markets (Government, Transportation, Manufacturing, etc.). Sales Enablement: Equip regional sales teams and channel partners with training, presentations, and competitive insights to effectively position our KVM, AV, and IoT solutions. Market Research & Analysis: Track industry trends, customer needs, and competitor activities to inform product direction and messaging. Customer & Channel Engagement: Collaborate with channel marketing and demand generation to support events, webinars, customer visits and campaigns that highlight our product and solution leadership. Performance Measurement: Support measurement of product marketing KPIs including launch success metrics, content utilization, and contribution to pipeline and revenue. Skills, Knowledge, Abilities Familiarity with Control Room, AV, or IoT markets a strong plus Experience in developing, implementing and controlling of modern, complex marketing programs in a matrix organization. Strong marketing skills in the areas of lead generation, digital marketing, program development, events/seminars and product promotions, defining and managing appropriate marketing mix. Ability to creatively problem solve and self-motivate to ensure optimization of team activities and that marketing objectives are being met. Proven ability to craft clear business and technical messaging for global audiences. Strong writing, presentation, and project management skills. Experience collaborating cross-functionally with product management, sales, demand generation and marketing operations teams. Proficiency in CRM and marketing automation platforms (Salesforce, Pardot) Highly results oriented Creative mentality Strong team player Education/Experience Requirements Bachelor's degree in Marketing, Business, Communications, or related field. 5-7 years of experience in B2B product marketing, ideally in technology or industrial sector. Strong copy writing skills (examples required) Willing and able to travel on occasion. Additional We offer the excitement of a fast paced environment and a competitive total compensation package commensurate with experience, excellent benefits and the advancement opportunities that come from being part of a growing company. Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks. Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

Data Center Technician II will deliver and configure network infrastructure equipment, services, and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment, and/or other telecommunications and network devices. The Role requires 100% travel, which means you will be expected to travel full-time to client sites, project locations, or other business-related destinations as directed by the company. Your primary work location will be on-site at assigned locations, and you may not have a fixed office location. Primary Roles & Responsibilities * On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuilding, and decommissioning. * Physically install, configure, and test network assets (i.e., switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. * Employ appropriate troubleshooting techniques for network performance issues. * Ensure the data network and all related equipment are in optimal working condition. * Perform network closet clean-up, switch port optimization, and survey work as needed. * Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients' standards and SLAs, both before and after changes are made. * Perform day-to-day installation, configuration, service, preventive maintenance, and decommission of advanced services such as: Wireless: * Install equipment and maintain Wireless Access Points, WIFI Systems, wireless router, and other infrastructure and technologies to provide wireless communications capabilities across clients' networks and data computing infrastructure. * Perform incidental and preventative maintenance on Wireless Access Points and Wi-Fi equipment. Physical Security and Access Control: * Install and service CCTV and Access Control. * Survey and plan wire runs to maximize material efficiency and safety. * Measure, install, and pull wires through conduits for all circuitries. * Diagnose installation failures and identify necessary repairs. * Complete work orders for moves, adds, changes (MAC), deletions, and repairs in one or more product lines. * Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system. * Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients. * Receive, plan, and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis. * Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently. * Complete required documentation in a variety of written and electronic formats according to company standards, such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc. * Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action, and/or complying with OSHA regulations. * Request equipment and supplies for the purpose of maintaining inventory and ensuring the availability of required items, as required. * Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meeting SLAs. * Transport a variety of items (e.g., tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at the client site. * Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions. * Achieve performance targets established by leadership for applicable Key Performance Indicators. * Perform other duties as assigned by management. Education/Experience Requirements: * Associate degree or Certification in technology services/technical discipline, or equivalent work experience. * Minimum 2+ years' data networking experience in field service, data center or related IT technician environment. * Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications). * Advanced knowledge of critical infrastructure components such as racks, labeling, commercial UPS, switches, routers, and terminal servers. * Experience setting up and troubleshooting many of the following technologies: Principles of networking (layers 2 and 3); Virtual private networks, IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches; Firewalls and access control lists. * Proven skills and working knowledge of multiplexes, network topology, frame relay, fractional T-1, SONET Network Technology, ATM, Private Line, and Data applications. * Experience in using a laptop to set configurations on equipment such as routers, switches, and other components of an IP Network. * Proven ability to make software changes (upload, download & SW regression) and install new software and hardware into various devices such as PCs, routers, servers, etc. * Day-to-day field installation, configuration, service, preventive maintenance, and decommission experience of advanced services such as: * Wireless manufacturer-specific experience and/or certifications preferred (examples: CommScope, Corning, JMA Wireless, Cisco, Aruba, Anritsu certifications, EXFO certifications, PIM certifications, etc.). * Physical security manufacturer-specific experience and/or certifications preferred (examples: Axis, Sony, Pelco, Assa Abloy, RCI, Securitron, etc.) * Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy. * Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents. * Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed-upon time frame. * Valid driver's license and ability to safely drive company vehicles. Physical Requirements: * Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exerting force equivalent to lifting up to approximately 100 pounds. * Vision: Requires the ability to perceive the nature of objects by the eye. * Near Acuity: Clarity of vision at 20 inches or less. * Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet. * Far Acuity: Clarity of vision at 20 feet or more. * Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point. * Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are. * Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus. * Color Vision: Ability to identify colors. * Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills. * Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand and walk. The incumbent is occasionally required to climb or balance, and stoop, kneel, crouch, or bend. LI-AB#1

Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and best-in-class services to our customers around the globe. Since our founding, Black Box has been driven by its passion for social responsibility to positively impact the communities where we live and work. Through dedication to performance, a high level of competence and inspiration to have shared ownership, our Teams understand the value they add and execute with responsibility, accountability and pride. The sustainment of our success is backed with a “By All Means” mindset to ensure customer success. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success Whether you're a recent grad or a seasoned industry professional, you can experience meaningful career growth at Black Box. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects and engagements across the globe. We offer a wide range of job opportunities, competitive compensation, benefits, and more. This Opportunity: The Project Manager is responsible for overseeing projects from planning through closing and ensuring customer satisfaction by delivering unparalleled service. Provides overall project management support for assigned projects under the direction of the Senior Project Manager. This position ensures the safe and on-time delivery of high-quality installation services to the customer while managing schedule, productivity, and budget that align with the contract documents. This role will be part of a mobile workforce team to travel across the US to help us grow our Data Center business. This role will live around and train in our Plano headquarters and be prepared to travel to new Data Center sites as needed. What You Will Do: Safety is our Priority. Follow Safe Work Practices that conform with the Company's Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day. Promote company Core Values to foster and safeguard Company culture. Participates in the RFP processes, completing a detailed review of plans, specifications, and entirety of bid package. Reviews contracts, work orders and purchase orders to fully understand contractual requirements and provisions, and to ensure scope of work is in alignment with associated estimate and respective contract documents. Cultivate and maintain customer relationships to secure and expand business opportunities. Provide initial client interface to assess scope of work and schedule necessary to successfully complete projects. Under the supervision of the Senior Project Manager or Business Segment Leader, develops and organizes project plans to include workforce, materials, equipment, subcontractors and other items necessary to successfully execute project works. Work with the field operations team to ensure proper materials, equipment and workforce are available. Manage project scheduling requirements to control costs and meet contractual requirements. Manage subcontractor and vendor relationships; streamline project activities for efficiencies; communicate with staff and upper management to keep all informed of customer and job requirements. Participates in project meetings and communicates updates and progress. Prepares job costing reports under the supervision of the Senior Project Manager or Business Segment Leader. Works with Project Engineers, Coordinators and Superintendents in preparing and submitting RFIs and change order requests. Monitors installation activities in conjunction with the Superintendent ensuring productivity is in alignment with the requirements of the schedule and budget and in place project work conforms with contract documents. Partners with QA/QC to ensure alignment with quality plan requirements. Manages job cost and schedules, works with customer and other craft partner teams for coordination purposes; communicate with internal resources regarding project updates, scope changes, and other events impacting the project. Attends all required meetings and serves as an ambassador for the company. Coordinate with others on the Project Team to facilitate the development and timely delivery of correct submittals. Manages customer acceptance and signoff. Needs for Success: Must be proficient and well-practiced in leveraging information and data in making informed decisions. Extensive knowledge of Safety protocols, processes and procedures. Deep understanding of industry specific estimating and engineering best practices. Ability to identify change events and implement change management best practices. Knowledge of various construction technology platforms, quality, and safety standards. Solid understanding of construction accounting principles and cost forecasting. Able to report and read out project information to all stakeholders as needed or required. Ability to develop and manage project schedules. Demonstrated professionalism and ability to interact effectively with all levels of employees, both management and staff alike, vendors, clients, and others. Ability to work under time constraints and adapt to changing requirements with a positive attitude. Strong oral and written communication and organizational skills, including excellent customer service skills. Ability to effectively present to small and large groups. Disciplined, detail oriented, organized, and self-driven. Demonstrated skill in organizing resources and establishing priorities. Demonstrated ability to resolve complex problems, conflicts, and issues. Proficient in using a computer and business / industry applications - Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, etc.), Bluebeam, Procore, Textura and others. What You Bring to the Table: Bachelor's Degree Construction Management, Engineering or other related discipline. Relevant experience may be considered in lieu of degree. Minimum of 5 years' experience in the construction industry in a management or leadership role. Experience overseeing and managing large structured cabling projects and/or data center construction projects highly preferred. This role is part of our mobile workforce team and will be required to travel across the US to help our Data Center business grow. Experienced in managing all contracting and project delivery methods - lump sum / fixed price, cost plus, GMP, unit price / rate, design-build, time and material. Preferred professional certifications: OSHA-30 Hour certification (if not certified at time of hire, certifications must be obtained within first six (6) months of employment) BICSI Registered Communications Distribution Designer (RCDD) BICSI Registered Telecommunications Project Manager (RTPM) PMI Project Management Professional (PMP) Supervisory Responsibility: This position may be assigned resources to direct on a project-by-project basis. Work Location and Travel: On project site daily with up to 100% travel Note: This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required.

We are seeking a dynamic Senior Marketing Manager to lead strategic marketing initiatives for our Global Data Center business. This role is central to driving focused engagement and brand visibility across hyperscalers, colocation providers, general contractors, and enterprise data center clients. As a senior member of the marketing team, you will build and execute high-impact marketing programs that align with sales priorities and elevate Black Box's presence in the global data center space. You'll collaborate closely with Sales, Solutions Engineering, and Global Marketing to showcase how our infrastructure solutions & services enable scalable, future-ready data centers. Key Responsibilities: Data Center Marketing Strategy: Develop and execute a comprehensive marketing plan tailored to data center buyer personas and market dynamics. Leverage ABM marketing tactics to help sales uncover new opportunities and support long-cycle enterprise sales. Campaign Development & Execution: Build integrated, multi-channel campaigns (digital, email, events, content syndication) to influence decision-makers across target accounts and drive engagement through the buyer journey. Event & Conference Engagements: Lead our presence at select Data center industry events, including booth design, content planning, speaking engagements, and follow-up strategy. Support roadshows, roundtables, and partner events to increase touchpoints and pipeline influence. Content Alignment: Partner with the content team to shape compelling, insight-driven messaging and assets that speak to data center decision-makers. Identify content needs and deliver assets such as case studies, blogs, whitepapers, or presentations. Sales Enablement: Develop and maintain collateral, battlecards, and pitch decks that equip sales teams with tools to engage technical and executive stakeholders. Work closely with sales subject matter experts on content creation. Data & Performance Analysis: Track and report on key KPIs including campaign ROI. Continuously optimize programs based on performance data and market feedback. Budget Management: Own the data center marketing budget and allocate spend strategically across tactics and audiences to drive measurable outcomes. Qualifications: Experience: 7+ years in B2B marketing, with at least 3 years focused on data center, IT infrastructure, or enterprise technology marketing. Experience working with hyperscalers or large technology partners is a plus. Campaign Expertise: Proven success in creating and scaling global or regional ABM campaigns using tools, LinkedIn, and Salesforce. Experience in building sales-aligned campaigns that drive pipeline and revenue. Event Marketing: Experience planning and executing industry events and executive roundtables; strong attention to event logistics and brand execution. Collaboration: Skilled in working across cross-functional teams, including sales, technical, and executive stakeholders, to ensure alignment and successful campaign delivery. Communication: Strong written and verbal communication skills. Education: Bachelor's degree in Marketing, Communications, or a related field; MBA a plus. #LI-VB1

ServiceNow Developer is responsible for designing, developing, and implementing ServiceNow solutions that align with business requirements. They provide technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and other modules. Key Responsibilities: Design and implement scalable, secure, and high-performing ServiceNow solutions. Develop architectural blueprints and roadmaps for ServiceNow platforms. Ensure alignment with enterprise architecture, security, and compliance standards. Lead workshops and discussions to gather business and technical requirements. Oversee ServiceNow configuration, development, and customization. Guide development teams in scripting (JavaScript, Glide API) and integrations. Implement ServiceNow modules such as ITSM, TPSM, ITBM, CSM, HRSD, and S2P. Manage instance upgrades, patches, and performance optimizations. Design and implement integrations between ServiceNow and external systems (REST, SOAP, MID Server, APIs). Automate workflows using Flow Designer, Business Rules, and Orchestration. Ensure data consistency and synchronization across integrated platforms. Establish and enforce ServiceNow development standards, coding guidelines, and best practices. Define governance models for instance management, security, and compliance. Conduct code reviews and ensure adherence to ServiceNow architecture principles. Provide mentorship to ServiceNow developers and administrators. Collaborate with cross-functional teams to drive digital transformation. Technical Skills: Strong expertise in ServiceNow platform and best practices. Experience with ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD, FSM, S2P). Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, UI Policies, and Client Scripts. Knowledge of REST, SOAP APIs, MID Server, and integration methodologies. Hands-on experience with ServiceNow Performance Analytics, Reporting, and CMDB. Soft Skills: Strong problem-solving and analytical thinking. Excellent communication and stakeholder management. Ability to lead and mentor development teams. Experience in agile methodologies (Scrum, Kanban). Qualifications & Certifications: Bachelor's or master's degree in computer science, IT, or a related field. ServiceNow Certified System Administrator (CSA) - Required. ServiceNow Certified Implementation Specialist (CIS) - Preferred. ServiceNow Certified Application Developer (CAD) - Preferred. #LI-AB1 #BlackBoxJobs

The Head of Global Revenue Operations is a senior leader responsible for driving sales productivity, operational efficiency, and revenue growth across Black Box's Products division. Reporting to the Global Head of Sales, this role partners closely with Sales, Marketing, Product Management, Finance, and HR to optimize sales processes, systems, and performance. This leader oversees all aspects of Revenue Operations, including our CRM and sales tools administration (Salesforce, SAP, etc.), sales enablement, analytics and reporting, order management, sales contract/proposal support, and commission program administration. By aligning people, processes, and technology, the Head of Global Revenue Operations ensures the sales organization is equipped, informed, and empowered to deliver results. Key Responsibilities: Strategic Leadership Serve as a trusted advisor to sales leadership, providing data-driven insights and strategies that support growth initiatives and organizational priorities. Lead the end-to-end sales planning process, including vertical-market segmentation, coverage models, and quota-setting. Partner with key stakeholders on forecasting, pipeline management, and the design/administration of incentive compensation plans. Sales Enablement & Productivity Develop and scale a comprehensive sales enablement program, ensuring alignment to industry best practices and company methodologies. Own sales talent onboarding and continuous training programs to accelerate time-to-productivity and improve sales effectiveness. Drive consistent use of sales processes, playbooks, and collateral across the global salesforce. Revenue Operations Excellence Oversee Black Box's Salesforce.com CRM and sales technology ecosystem (including related interfaces with our SAP ERP system) to ensure adoption, data integrity, and business impact. Build and deliver dashboards and reports that provide visibility into performance and enable accurate, timely decision-making. Provide strategic leadership of the end-to-end order-to-cash process, driving scalability, accuracy, and efficiency through strong cross-functional collaboration with sales, operations, and finance teams. Cross-Functional Collaboration Partner with Marketing and Product Management to deliver cohesive messaging, tools, and competitive intelligence to the field. Collaborate with HR to design and manage the onboarding, training, compensation strategies, and development journey for sales professionals. Support executive leadership with insights, relevant materials for board-level review, and quarterly business reviews (both internally and for external key accounts). Team Leadership Lead and mentor a high-performing global Revenue Operations team across analytics, enablement, proposals, contracts, order management, and related sales tools. Foster a culture of accountability, innovation, and continuous improvement within the broader sales team. Build organizational capabilities to scale with the growth of the Products division. Competencies: Strategic Thinker: Sees the big picture and translates strategy into actionable execution plans. Data-Driven Leader: Leverages analytics to guide decision-making and measure success. Operational Excellence: Passion for process optimization and scalable systems. Collaborative Influencer: Builds trust and alignment across departments and geographies. People Leader: Inspires, coaches, and develops teams to achieve their highest potential. Qualification Requirements: 10+ years of progressive experience in Revenue/Sales Operations or related leadership roles within a technology products or solutions-driven environment (or relevant sector). Demonstrated success leading cross-functional initiatives that improve sales productivity and revenue performance. Expertise in sales enablement, quota/territory management, forecasting, and incentive compensation design. Strong knowledge of Salesforce.com or related sales technology platforms. Experience with SAP a plus. Proven ability to influence at all levels, from executives to frontline sales, with strong executive presence and communication skills. Deep analytical skills with the ability to turn complex data into actionable insights. Track record of building and scaling high-performing teams in dynamic, fast-paced environments. Bachelor's degree required. MBA or advanced degree strongly preferred. Ability to travel up to 30%.

Job Responsibilities: Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers Diagnose and resolves problems related to the operation of PCs on the network Troubleshoot and repair break/fix issues Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities on an as needed basis. Travel to the data center in Pittsburgh when needed is a requirement Provide solutions to user issues by identifying problems, researching answers, and helping to implement Train users in basic problem resolution and understanding of how to make efficient use of their PCs Respond to user requests and service issues in a timely and professional manner Provide support via phone and using remote support software Create, monitor, update, and close tickets using Service Now ticketing system Adhere to Black Box corporate, technology and security policies at all times while performing daily functions Remain current on technical and operational details concerning PC products and support Personal Qualifications Degree and/or technical education in Information Technology or related field along with 10+ Years of relevant hands on experience in an end user and customer focused networked PC environment Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required. Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles. Proficient in time-management and the ability to multitask and prioritize daily support requests and projects. Ability to diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally. Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills. Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed. Technical Qualifications Extensive experience with Win10/11 OS - Control panel, System settings, networking, device manager Microsoft Outlook, Word, Excel Cisco AnyConnect or experience with VPN client technologies Cisco Web-Ex Hands on Working knowledge in MS Entra, InTune Administration, MDM Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection Microsoft email and Outlook on an Hybrid O365 Environment - OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail Networking - Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's. Active Directory Password resets and User properties. Working knowledge of WebEx audio/video conferencing systems Understanding and prior experience working on the physical setup of a Data center Laptop backup - Black Box uses NovaStor Tools Knowledge - Remote access support tools Bomgar - Good to Have Ticketing System Service Now Software Push Manage Engine Asset Management Data recovery tools Disk Encryption Citrix virtual apps desktop and Citrix Workspace Laptop/Workstation imaging technologies Manage Engine Endpoint Central Virtual Private Network Cisco AnyConnect Endpoint Security management Cisco AMP-Umbrella and CrowdStrike Falcon