Lending Learning & Development Specialist
Albuquerque, NM job
Job Scope:
A high-performing, strategic, and passionate Learning & Development Specialist / Sales Coach who leads comprehensive training and coaching efforts across the entire lending lifecycle-from prospecting and origination through underwriting, processing, closing, funding, and servicing. This role plays a critical part in developing top-tier lending professionals, driving elevated performance, and ensuring a best-in-class member experience at every touchpoint.
Depending on the focus, this role requires well-developed expertise in mortgage and/or consumer/indirect lending, a strong foundation in adult learning and coaching, and a proven ability to energize teams through engaging, actionable training programs. This position is key to supporting Sunward's growth, member service excellence, and compliance objectives.
Essential Functions
Design, deliver, and continuously improve training programs for lending teams. Depending on the focus, this may include Mortgage (originators, processors, underwriters, closers, and servicing) or Consumer/Indirect Lending (originators, underwriters, indirect processors, closers, and servicing).
Develop role-specific and cross-functional training paths tailored to experience levels and learning styles.
Lead new hire onboarding and ensure full readiness across systems, policies, and service expectations.
Ensure all job aids, policies, and procedures are accurate, updated, and accessible across all platforms and learning channels.
Create comprehensive training materials-including job aids, presentations, guides, and e-learning modules.
Develop assessments to measure knowledge retention, skill application, and regulatory understanding.
Continuously evaluate learner comprehension and adapt training approaches to support individual and team development.
Partner with compliance to ensure all regulatory and policy updates are reflected in training content.
Provide 1:1 and group coaching to lending professionals. Depending on the focus, this may include Mortgage Loan Officers or Consumer Loan Officers, with a focus on prospecting, relationship-building, lead conversion, and cross-selling.
Monitor pipeline activity, conversion ratios, and pull-through to identify coaching opportunities.
Conduct "game film" reviews (loan reviews, pipeline walk-throughs) to reinforce skills and decision-making strategies.
Equip teams with tools, scripting, and strategies to grow wallet share and deepen member relationships.
Provide EMPOWER training (new and ongoing) to all team members where applicable.
Act as a liaison between lending operations, retail branches, and digital teams to ensure alignment and smooth handoffs.
Identify training gaps and performance trends through data, feedback, and quality control insights.
Support new product rollouts, system upgrades (e.g., LOS/POS), and workflow enhancements through targeted training.
Instill a member-first mindset throughout all training initiatives.
Reinforce adherence to underwriting guidelines, Fair Lending practices, and servicing requirements.
Maintain documentation, assessments, and tracking systems to support audit-readiness and regulatory compliance.
Requirements
Qualifications:
Experience and Education
Minimum of 5 years' experience in mortgage or consumer/indirect lending, with hands-on knowledge of origination, underwriting, and closing required.
Proven experience in sales coaching, adult learning, or training facilitation-preferably in a credit union or financial services setting.
Bachelor's degree in business, finance, education, or a related field, or equivalent combination of education, training, and directly relevant experience in lending and adult learning.
Knowledge
In-depth understanding of either mortgage lending or consumer/indirect lending practices, workflows, and regulatory requirements.
Well-developed expertise in adult learning methodologies and coaching techniques.
Strong knowledge of applicable lending regulations:
For Mortgage: TRID, RESPA, ECOA, investor guidelines (FNMA), and mortgage loan products.
For Consumer/Indirect: ECOA, TILA, FCRA, internal policies, indirect dealer compliance, and loan products such as auto, personal, credit cards, and lines of credit.
Proficient in using lending technology platforms:
Mortgage: Encompass, Blend, MortgageBot, Mortgage Servicer
Consumer/Indirect: Blend, MeridianLink, CUDL, Keystone
Proficiency in Microsoft Office and learning management systems; adaptability with new platforms and technologies.
Skills/Abilities
Able to motivate, coach, and develop others to improve performance and support continuous learning.
Strong written, verbal, and presentation skills; ability to communicate technical or regulatory content in a clear, engaging manner.
Ability to assess training needs, develop effective content, and measure knowledge retention and application.
Skilled in analyzing pipeline and performance data to inform targeted coaching and training strategies.
Capable of fostering collaboration across business units and influencing behavior change.
Strong organizational and project management skills.
Physical Requirements/Work Environment
Primarily sedentary work with occasional standing, walking, and light lifting (up to 15 lbs).
Frequent use of hands and fingers to operate a computer keyboard, mouse, telephone, and other standard office equipment.
Ability to sit for extended periods while facilitating virtual training sessions, developing materials, or participating in meetings.
Occasional travel to branch locations or external training sites may be required, depending on training needs and business priorities.
Clear and professional verbal communication required for presentations, coaching sessions, and virtual facilitation.
Visual acuity necessary for reading documents, developing training materials, and working at a computer screen for extended durations.
Salary Description $70,747.20-$88,434.00 (Depending on Experience)
Call Center Representative
Albuquerque, NM job
Full-time Description
Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or other electronic channels are required.
Essential Functions
Answering inbound calls and assisting members who have particular inquiries or questions. Effectively deal with upset members and resolve member requests and questions promptly, courteously, and professionally. Explain credit union policies and procedures to members as required. Complete help desk tickets or paperwork with the appropriate department as necessary to expedite members' requests.
Promote and deliver a full range of products and services. Explain the features and benefits of credit union products and services.
Process basic member requests received such as but not limited to: account transfers, wire transfers, loan payments, loan applications, check orders, debit card orders, statement requests and stop payments. Perform account file maintenance received by members via phone, fax or by other electronic channels.
Keep up to date with changes related to credit union policies, procedures, products, and services by reading intranet, e-mails, and other documentation provided. Other duties as assigned.
Non-essential Functions
Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input, scanning of documents & answering the telephone.
Expectations
Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
Knowledge of federal and state laws, regulations pertaining to the financial industry.
Good verbal and oral communication skills, fast and correct typing, ability to create grammatically correct responses without spelling errors.
Problem solves and provides logical solutions or alternatives.
Ability to make efficient use of resources
Building the interest of members in the products and services offered by our organization.
Maintain monthly/weekly call volume as established by the MRC manager.
Ensure the Credit Union's professional reputation is maintained and conveyed.
Requirements
Education: High school graduate or equivalent
Experience: Minimum 1-year experience in a financial institution as a teller or member services representative.
Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors, and co-workers. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high-traffic positions with heavy workloads while displaying a professional attitude.
Salary Description $18.00/hour
Merrill Market Client Relationship Manager
Albuquerque, NM job
Albuquerque, New Mexico;El Paso, Texas; Tucson, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************************
**Job Description:**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The **Market Client Relationship Manager (MCRM)** is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
**Responsibilities:**
+ Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
+ Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
+ Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
+ Oversees the client service experience and reviews the approval of new client accounts
+ Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
**Managerial Responsibilities:**
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
+ Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
**Specific responsibilities include, but are not limited to:**
+ Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
+ Managing the branch's Wealth Management Client Associates and Service Support Staff
+ Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
+ Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
+ Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
+ Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
+ Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
**Required Qualifications:**
+ Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
+ Minimum of 5+ years professional experience
**Key Qualifications for the role:**
+ Current or previous Merrill Wealth Management experience strongly preferred
+ Self-motivated and client centric
+ Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
+ Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
+ Prior trend analysis experience
+ Strong customer service and communication skills
+ Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
**Desired Qualifications:**
+ Bachelor's degree or equivalent work experience
**Skills:**
+ Compensation Analysis
+ Performance Management
+ Process Performance Management
+ Referral Management
+ Workforce Planning
+ Due Diligence
+ Internal Audit Review
+ Leadership Development
+ Recruiting
+ Risk Management
+ Client Management
+ Customer Service Management
+ Employee Counseling
+ Succession Planning
+ Trade Operations Management
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Equity Trader Position
Santa Fe, NM job
NOW HIRING Proprietary Equity Traders Wanted
T3 Trading Group, LLC (****************** is a registered SEC Broker-Dealer & Member of FINRA SIPC. T3's office headquarters is located at 88 Pine Street in the heart of New York City's famed financial district. We provide aspiring proprietary traders with the education necessary to trade based on risk/reward, probability parameters, and strict money management. In order to maximize the potential of our traders, we will provide:
WE PROVIDE:
Education in technical analysis, tape reading, money management, and market psychology
Daily trading review with experienced traders
Competitive payout structure
Cutting edge technology
Open and friendly team environment
REQUIRED QUALIFICATIONS:
College degree with a competitive GPA
Basic familiarity with the equity markets
Strong analytical skills
Ability to work well in a team environment
A focused, dedicated, and entrepreneurial personality
Enthusiasm for the equity markets
Prior trading experience is not required
We are now accepting applications to join our dedicated and experienced team of professional traders. New and aspiring traders work to reach a level of consistent profitability in their trading through appropriate risk/reward and probability parameters with an eye toward strict money management.
In order to reach this goal, experienced traders work with entry level traders in an extensive trade review program after the market close each day. Traders are educated in the nuances of technical analysis, tape reading, money management, and market psychology.
Traders will learn how to identify and capitalize on stock trends and retracements with a view towards multiple time frames. Each day prospects will work to learn and grow as traders.
Series 57 license required. We will sponsor qualified candidates for this exam.
If interested, please contact Paolo Fontana at ************ or ***************************
Easy ApplyInformation Assurance Analyst
Albuquerque, NM job
Full-time Description
Information Assurance Analyst analyzes supporting documentation to validate general computer, automated, and operational controls are working as intended and adhere to FFCU's information security policies, procedures, and controls. The Information Assurance Analyst works closely with internal teams to review security practices, detect potential threats, and provide recommendations for improving the overall security posture of the organization. This role involves assessing security risks, performing audits, and identifying vulnerabilities in systems and processes to ensure compliance with industry regulations and internal security standards. This individual serves as the Internal Audit teams' subject matter expert (SME) in identifying technology and cybersecurity risks. The role requires attention to detail, strong analytical skills, and a deep understanding of cybersecurity frameworks, standards, and best practices.
Essential Functions
30% 1. Information Assurance Audits - Plan, lead, and execute audits of information security controls associated with FFCU applications and systems on behalf of the Internal Audit and Information Security departments. This includes developing audit plans, conducting audits, reporting on findings, providing recommendations, and monitoring remediation status; as well as participating with the Internal Audit department annual audit plan and IT risk assessment.
15% 2. Operational Security Reviews - Conduct periodic operational security reviews to ensure that critical controls are operating as intended. These may include reviews of traffic flow/firewall configurations, access controls, vulnerability management and other areas as needed.
15% 3. Control Documentation Library - Maintain Information Security Control Documentation and Artifacts library. This library will contain documentation and /or evidence that demonstrates FFCU's current security control status. This information is utilized for responding to audits and risk assessments.
10% 4. Security Event Management - Monitor information security events for unauthorized or unusual activity. Respond to or escalate events as required. Develop and maintain alerts on applicable security systems. These may include FFCU's in-house Security Information and Event Management system, Microsoft 365 or other system as required.
10% 5. Configuration and Change Control Monitoring - Monitor compliance of FFCU configuration and change control management processes. This includes conducting system reviews to identify systems not in compliance with approved configuration baselines or changes that did not follow FFCU change control standards. Request and monitor remediation.
10% 6. System Authorization - Ensure that appropriate information security reviews are completed, and that information systems or services are authorized prior to being promoted to production. This may include verification of secure configurations, patching status, required contracting reviews, change requests and other required actions that result in a documented formal system authorization. This also includes ensuring that system or services that have reached end of life are appropriately and completely decommissioned.
Non-essential Functions
10% 1. Perform any other duties as requested by the Director of Information Security or VP of Internal Audit other team members. Embody CU's mission, vision, and core values. Abide by First Financials policies, procedures, and standards.
Expectations
Perform essential functions of the position, special projects and other work assignments within timeframes and quality standards established by the Chief Information Officer.
Possess the ability to work independently within deadlines and manage multiple tasks and projects.
Must demonstrate good analytical/problem solving, verbal and written communication skills.
Must be able to multi-task and be a team player and have good time management and prioritization skills.
Must be willing to work from our main office in Albuquerque, NM.
Ability to travel out of town as needed.
Requirements
Qualifications
Education: Bachelor's degree in related technical or business area. Certifications such as a CISA, CISM, or CISSP are desirable.
Experience: Minimum of 5 years experience in a related Information Technology, Information Security, or audit function.
Knowledge, Skills, Abilities: Must have good working knowledge and understanding of the technologies and concepts supporting the essential functions of the position listed above. Must be able to lift up to 50 lbs. Normal office conditions, but hours & days worked must be flexible based on needs of position; highly concentrated mental & visual alertness, majority of day may be spent sitting, typing & reading computer screen for extended periods, frequent up/down activity, position involves a great deal of physical activity involved w/ maintaining & working on computers.
Branch Manager
Albuquerque, NM job
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Job Purpose
The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC's Mission, Vision and Shared Values.
Why work at Regional?
Regional offers competitive pay! We do our best to show that we value our team members!
You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers!
All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Pays an average of $72,000, this amount can vary based on your location and cost of living adjustments!
Duties and Responsibilities
Manages and inspires team members to perform to their full potential, thus driving branch profitability.
Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.
Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals.
Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
Establish and build customer relationships through delivering exceptional service.
Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.
Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
Works with Recruiting and District Supervisors to address branch staffing needs.
Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.
Oversees the following duties including but not limited to:
Approves and closes loans, as necessary.
Works with past-due customers by developing a plan for resolution.
Delegates all collection activity on a daily basis and follows up to ensure completion.
Process insurance claims for customers. Maintains proper insurance claims records and reports.
Telephones and sends collection material to past-due customers, as needed.
Accepts and posts payments.
Processes and reviews loan documentation.
Answers telephone, as needed.
Completes month-end reporting.
Approves branch expenses.
Signs checks for branch expenses, loans and money remittances.
Approves all supply requisitions.
Verifies cash by balancing cash drawers and maintaining cash count record.
Other duties as assigned by leadership.
Minimum Qualifications
High School Diploma or Equivalent
2 years of management experience or completion of required Management Trainee program.
Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Must pass drug screen, criminal and credit background checks.
Preferred Qualifications
1+ years of Consumer Finance experience.
College degree a plus.
Willingness to relocate for career advancement.
Critical Competencies
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Thrives in a pay for performance atmosphere.
Proven ability to multi-task.
High degree of integrity.
Confidence.
Sales mentality.
Adaptable to an ever changing environment.
Desire for career advancement.
Problem solving skills.
Empowers others.
Emotional Intelligence.
• Conflict Management skills.
Working Conditions
This position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Auto-ApplyExecutive Director
Albuquerque, NM job
Arc of New Mexico
Albuquerque, New Mexico
The Moran Company is pleased to partner with Arc of New Mexico to recruit the organization's next Executive Director.
Organizational Background
The Arc of New Mexico has served people with intellectual and developmental disabilities since 1955. The mission statement maintains “The Arc promotes and protects the human rights of people with intellectual and developmental disabilities and actively supports their full inclusion and participation in the community throughout their lifetimes.” Throughout its history, The Arc has continued to support this philosophy by focusing on legislative priorities, developing programs, and implementing new ideas for ensuring these rights are upheld.
The Arc serves over 1,000 individuals annually through a current revenue budget of $2.2 million and 22 employees. Four major program areas address the mission:
Guardianship - Guardianship services are provided through a contract with the New Mexico Developmental Disabilities Council (NMDDC). A staff of professional guardians is available to assist individuals with developmental disabilities with decision-making.
Representative Payee - The Arc of New Mexico is a Social Security Administration approved Organizational Payee to assist individuals with intellectual or developmental disabilities who are unable to manage their own benefit funds. As payee, The Arc of New Mexico is responsible for paying for individual's basic needs (housing, food, clothing, medical needs) from their benefit checks.
Master Trust - The Arc administers two special needs trusts which provide financial planning options for people with disabilities and their families. Trusts allow individuals to maintain eligibility for government benefits such as SSI, Medicaid and Waiver programs.
Public Policy & Legislative Action - The Arc of New Mexico monitors national, state, and local legislation and regulations which impact individuals with intellectual and developmental disabilities, is involved in advisory committees and coalitions which impact change and progress, and sponsors events and participates in conferences which encourage public advocacy and actions from self-advocates.
The Executive Director works from the office of The Arc in Albuquerque. Established in 1706 on the banks of the Rio Grande, Albuquerque is the state's largest city with a total metro area population of over 900,000. Situated in the high desert at 5,300 feet, people in Albuquerque enjoy over 300 days of sunshine a year. Perhaps best known for the annual Albuquerque International Balloon Fiesta, this is a culturally rich and naturally beautiful metropolitan area. Sitting at the crossroads of New Mexico's major highways (Interstates 40 and 25), Albuquerque has long attracted new residents with its favorable economy, artistic atmosphere, and quick access to outdoor recreation. The Rio Grande that flows through the city center is a playground for kayakers, and miles of walking and cycling trails wind through its wooded banks.
Position Summary
The Executive Director is the key management leader of The Arc of New Mexico, responsible for overseeing administration, programs, public policy and advocacy, and executing the organization's strategic vision. The Executive Director will ensure The Arc of New Mexico's relevance to the communities it serves, provide inspirational action-orientated leadership to continually enhance the organization's capacity to carry out its mission, and ensure accountability of the organization to its diverse constituents. General responsibilities include administering board support, developing and sustaining financial strength, enhancing organizational operations including infrastructure, human resources, program efficiency and effectiveness, and optimizing external and internal communications and partnerships. The Executive Director reports directly to the Board of Directors and will engage in other duties as assigned by the Board of Directors.
The ideal candidate for this position possesses (in addition to the required qualifications):
Fundraising experience, with a work history that includes successfully generating new revenue.
Understanding of people living with disabilities including the needs of people in rural and tribal communities, and knowledge of New Mexico politics, statutes, and state agencies.
An empowering, accessible, servant-leader style that supports an experienced management team.
Creative, future-focused leadership abilities with program growth experience to apply toward “what's next for The Arc.”
Key Responsibilities & Position Outcomes
Key Responsibilities
Advance the strategic vision, mission and leadership by establishing and executing the organization's objectives and priorities
Maintain and develop financial resources to support the programs of The Arc of New Mexico
Serve as the primary spokesperson for The Arc of NM
Work in partnership with the Board of Directors and the leadership team to expand the influence and effectiveness of the organization
Build, maintain, and energize relationships with key stakeholders
Develop, motivate, diversify and manage the organization's team and recruit new talent
Desired Position Outcomes
Goal 1. Board Administration: To work with and support the board to achieve their governance responsibilities, including assisting the board with recruitment and training.
Goal 2. Develop and Sustain Financial Growth: To oversee, maintain, and effectively manage the annual budget and develop resources sufficient to ensure and sustain the financial health of the organization. This includes the creation and execution of strategies to raise restricted and unrestricted revenue.
Goal 3. Organization Operations: To oversee and implement appropriate resources to ensure that the operations of the organization (including infrastructure and human resources) are appropriate to support strategic goals and objectives.
Goal 4. External Communication and Partnerships: To enhance the organization's image by being active and visible in the community and by working closely with other professional, civic, and private organizations.
Required and Preferred Qualifications
Leadership
Demonstrated achievement in a leadership role as an executive or senior manager position in the nonprofit sector
Excellent interpersonal and written communication skills
Skills to collaborate with and motivate board members, staff, volunteers, and constituents
Ability to provide leadership in a fast-paced, diverse and multicultural environment
Non-Profit Management
Sound knowledge and experience of non-profit administration principles and management concepts, including budgeting, board management, resource allocation, auditing, asset management, marketing/public relations and program management
Experience working with a Board of Directors or other governing body structure that works with policy, operational, and fiduciary authority and responsibilities
Minimum of three (3) years of fundraising experience including individual donor cultivation, grant proposal writing, corporate sponsorship cultivation and special events management
Working knowledge and experience in the utilization of technology to improve efficiency of services, fundraising, and providing innovative support to the disability community
Disability Community Experience Preferred
Knowledge (personal or professional) of the function, philosophy, and advocacy of services for individuals with intellectual and developmental disabilities is preferred.
Education & Experience
Bachelor's Degree in a human services or organizational management field (Public Administration; Business Administration; Human Services; Social Work; Public Law, etc.) OR equivalent experience required.
Five or more years of increasingly responsible leadership experience within the social/human services sector with demonstrated experience managing all areas of an organization.
Travel
Up to 25%-time in travel, mostly in-state.
Compensation
The annual salary range for this position is expected to be in the $150,000 range, commensurate with the background and experience of the selected candidate. The Arc currently provides a health plan, disability and life insurance plus contributions to an IRA. Vision and dental plans are available to purchase.
Statement of Non-Discrimination
It is the policy of The Arc of New Mexico to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran. The Arc of New Mexico prohibits any such discrimination or harassment.
Application Process
Auto-ApplyAdvisory | Accounting | Audit | Tax | Payroll
Santa Fe, NM job
About Us
ITC Worldwide Advisors, LLP is a rapidly growing, modern provider of professional services to the middle market, operating globally. Our mission is to instill confidence in a world of change. Enable Transformation while doing more with less! Our exceptional people are the cornerstone of our unique culture and talent experience.
Responsibilities
* Understand clients' needs and expectations, their business and industry, accounting and control systems, employees, company values, and industry-related GAAP and GAAS issues.
* Develop an understanding of the ITC audit automation approach and ERP tools.
* Assess risks and evaluate the client's internal control structure.
* Perform substantive tests and tests of internal controls to identify and resolve accounting or reporting issues.
*Prepare financial statements under prescribed formats.
Required Skills and Qualifications
* Completion of 90+ credit hours towards a B.A. / B.S. degree or equivalent from an accredited university in Accounting or Finance.
* You must have passed your ACCA, CPA, CFA, or CIMA exam.
N.B: We kindly request you to complete a brief survey. Your feedback will help us enhance the candidate experience and ensure we attract the best talent.
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Next Steps: Once you have completed the survey, please proceed with your job application as instructed.
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Member Agent
Las Cruces, NM job
Summary Description This position is an ambassador for the credit union with the overall purpose of providing quality and efficiency to members, preferably through digital or electronic means. Responsible for conducting teller transactions, opening new accounts, and for the sales and services of all credit union products and services.
Essential Duties
* Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an online terminal
* Cash checks and pays money from savings and checking accounts upon verification of signatures and members' account balances
* Process and post various loan payments
* Prepares and complies with information to open new accounts; ensures signature cards are complete
* Maintain knowledge of deposit accounts, including IRAs
* Obtain member information necessary to send bank wires
* Initiate ACH debit and credit transactions
* Evaluates the needs of potential members and offer appropriate financial products and services
* Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner; advises members of issue status and suggests resolution on account disputes and other account activity
* Promote and offer products and services to current and potential members
* Constantly look for ways to improve processes that will improve the member experience and communicate those ideas to management
* Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and robbery procedures
* Knowledge of regulations and compliance as it applies to member service and loans
* Knowledge of credit union security procedures; immediately notifies department manager of any irregularities
* Performs additional duties as directed by the Assistant Manager or chain-of-command thereof
Requirements
Education/Experience
* High School Graduate or Equivalent
* Two (2) years of lending experience, financial institution preferred
* Four (4) years of financial institution sales experience and/or Call Center experience OR five (5) years of non-financial institution experience and/or Call Center
Tests/Certificates/Licenses
* A simulated skills assessment test may be administered
Skills/Competencies
* Personal computer knowledge; skills in using MS Word, Excel, and PowerPoint
* Ability to calculate figures and amounts (electronically and manually) such as, but not limited to interest, dividends, and percentages, and apply concepts of basic mathematics
* Ability to maintain the confidentiality of work and/or information
* Ability to interpret, adapt, and apply credit union/job/general guidelines and procedures
* Excellent public speaking, verbal, and/or written communication skills (in-person, by telephone, and/or other communication methods currently being utilized)
* Self-motivated and team-oriented qualities
* Conduct yourself in a professional and mature manner
* Ability to proofread and edit accurately
* Ability to organize, prioritize and work well under pressure
* Ability to maintain a high degree of accuracy
* Flexible work and /or travel hours
* Electronic storage and retrieval
* Office electronics (printers, scanners, calculators, fax and copiers)
* Ability to solve problems and make decisions, using logic and analytical skills
* Ability to recognize cross-selling opportunities
* Reliable transportation to travel to a branch office
* Working knowledge of credit union products and services
Physical Demands/Work Environment
* Constantly required to talk and hear
* Constantly required to use close vision, and ability to focus
* Frequently required to sit; to use hands to finger, handle or feel
* Occasionally required to lift or move up to 25-50 lbs.
* Occasionally required to stand and walk; to reach outward/above shoulders; to stoop kneel, crouch, or crawl
* Occasionally required to work outdoors
* Occasionally required to use distance vision, peripheral vision, and depth perception
* Moderate noise level working environment
Salary Description
16.50/hr
BSA & Fraud Analyst II
Albuquerque, NM job
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.
We are currently seeking a
BSA & Fraud Analyst II
to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Operations Center in Albuquerque with hybrid opportunities after a period and based on managers discretion.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
Medical, Dental and Vision Insurance
401(k) Retirement savings program
401 (k) employer match
Paid time off with accrual starting from day one.
11 Paid holidays off during the year!
Tuition Reimbursement for College Degrees
Employee Clothing Advance
Fitness Reimbursement Program
Employer paid Life Insurance
Employee Assistance Program
Employer paid Short- and Long-Term Disability Insurance
Travel Assistance Program
This is what we would like you to do:
The
BSA & Fraud Analyst II
is responsible for safeguarding the credit union staff, management, volunteers, and membership from illicit activities by conducting in-depth monitoring, investigation, and analysis of financial transactions to detect and prevent fraud, money laundering, and other financial crimes. This role ensures adherence to critical regulatory requirements including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), and the Patriot Act, The analyst also ensures compliance with the National Automated Clearing House Association (NACHA) operating rules, as well as guidelines related to Member Due Diligence (MDD) and Member Identification Program (MIP) regulations and guidelines. Additionally, the role involves providing training and support to staff.
Primary Job Duties:
Assumes responsibility for assisting in implementing, maintaining, and monitoring the credit union's Bank Secrecy Act compliance program to ensure conformity and adherence with all applicable state and federal laws and regulations.
Performs quality controls reviews and monitoring pertaining to the BSA, AML, OFAC, MDD, and MI compliance using industry standard and regulatory guidance.
Research, analyze, and investigate member account behavior for potential suspicious activity and/or money laundering; track trends and detect unusual activity or behavior; monitor large currency activity and transactions.
Review branch currency transaction report (CTR), negotiable instruments, update Monetary Instrument Logs and e-file to FinCEN in a timely matter.
Review changes in account balances, cash structuring in deposits, loans payments, certificate of deposit purchases, wire and ACH processing - determine if transactions are suspicious in nature.
Conduct comprehensive, in-depth investigations into suspicious activity and fraud referrals, analyzing complex accounts and transaction patterns to detect and disrupt financial crime.
Upon reviewing unusual activities, determine if suspicious activity report (SAR) should be filed with the Financial Crimes Enforcement Network (FinCEN).
Compile data, create narrative and file SAR within regulatory time frame, maintain proper records and files to ensure efficient and consistent reporting of all suspicious investigations.
Create a monthly Board of Directors SAR report and act as back up for BSA Fraud Manager.
Assumes responsibility for management of the dormant accounts and escheatment of abandoned member property.
Identify high risk members and accounts at account opening and risk rates as appropriate.
Recognize and escalate high risk suspicious activity to BSA & Fraud Manager.
Assists BSA & Fraud Manager with FISOA Alerts, Access Cards, and research.
Responsible for forwarding FISOA Alerts to an established FISOA list of employees within the credit union.
Responsible for creating an access card for new employees. Access level is set according to job description. A card is removed from the system due to damaged, lost, stolen or termination of employment. Any damaged, lost, or stolen are reissued a new card. This duty was given back to Security.
Education/Certification:
Certified Bank Secrecy Act Professional (CBSAP) required, or ability to earn within 18 months.
Associate degree preferred
High School Diploma required
Experience Required:
Three-year financial institution experience Member Service Experience or Teller experience highly preferred but not required
Required knowledge, skills and abilities:
Knowledge of BSA compliance Knowledge of other related rules and regulations
Knowledge of BSA automated monitoring software
Knowledge of financial institution core system software
Knowledge of credit union policies/procedures
Moderate to high level of skills in the use of Word & Excel
Must maintain knowledge of the rules and regulations for BSA, USA Patriot Act, and OFAC, and NACHA) regulations and rules.
Ability to maintain a high degree of integrity and confidentiality
Excellent oral, written and presentation skills
Strong critical thinking skills
Ability to multi-task with consistent accuracy
Excellent analytical skills
Interpersonal skills and ability to work well with members/staff
To apply for this exciting opportunity, visit our careers page at **************************
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Auto-ApplyOffice Services Coordinator
Albuquerque, NM job
At Moss Adams (now Baker Tilly), we champion authenticity. For us, that means fostering a culture of talented people who care-about you, about our clients, and about our communities. Here, you'll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm's size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you'll have fun while solving complex and interesting business challenges.
The Office Services Coordinator will work closely with the Field Operations and Office Services teams to support all facilities related activities. The Office Services Coordinator is committed to providing premier client service while overseeing and performing a wide variety of assignments in a team environment. The Office Services Coordinator must have strong communications skills, the ability to multi-task, and prioritize workload for the office. General duties include ensuring facilities and administrative tasks are completed and acting as point of contact for facilities related issues with the property management.
Individuals who thrive at Moss Adams/Baker Tilly exhibit the following success skills - Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.
Responsibilities:
* Maintain quality and readiness of the overall facilities, including room set-ups and breakdown
* Act as a general office services resource for questions from internal and external clients, and assist in resolving issues or direct inquiries to the appropriate resource; may serve as primary point of contact for workplace services in a specific location
* Process daily incoming/outgoing mail and packages utilizing FedEx, UPS, USPS and courier services to ensure delivery deadlines are met and documented as required
* Coordinate space reservation requests (assign and confirm space) utilizing hoteling software system for workspaces and conference rooms
* Coordinate process for large-scale duplicating projects including copying, collating, assembly, scanning and distribution of internal and external client deliverables
* Responsible for the assignment of security access and distribution of security badges; monitoring employee status and updating security data base accordingly
* Coordinate internal meetings, events and set up; may include placing catering orders and ensuring accuracy
* Provide basic maintenance and troubleshooting of standard office equipment (e.g., copiers, printers, A/V, desktop equipment and kitchen appliances)
* Act as a point of contact for the landlord or external providers; track location specific vendor contracts
* Carry out instructions for security, fire, health, and safety and maintain any documentation/records
* Provide front office coverage as required, including answering phone calls and routing accordingly
* Other duties and special projects as assigned
Qualifications:
* High School Diploma/GED required
* Minimum of 1 year of related experience required, office support experience preferred; experience in a professional services environment preferred
* Proven commitment to providing exceptional client service
* Ability to develop relationships, build rapport, and effectively interface with all levels within the firm
* Strong verbal and written communications skills including the ability to articulate information and respond to questions clearly
* Ability to collaborate and work effectively across functions/departments/teams while building trusted relationships and positively influencing others
* Strong organization skills; able to effectively prioritize assignments and competing deadlines in a fast- paced environment
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint)
* Ability to handle sensitive situations and confidential information with discretion
* May require some overtime hours
* Ability to travel as needed, approximately 5%
Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.
Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *********************.
Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.
#LI-AC1
Easy ApplyAssistant Manager
Rio Rancho, NM job
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of an Assistant Manager is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
Regional offers competitive pay! We do our best to show that we value our team members!
You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
You will have promotion opportunities. We love to train our Assistant Managers into future Branch Managers!
All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Pays an average of $46,000, this amount can vary based on your location and cost of living adjustments!
Duties and responsibilities
Provide exceptional service to all customers.
Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
Maintain office cash with accuracy and proper security.
Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
Minimize delinquent debt through calling customers and collecting on past-due accounts.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Transport money and deposits to and from bank.
Other duties as assigned by leadership.
Minimum Qualifications
High School Diploma or Equivalent.
Prior customer service experience in either a sales/retail environment or cash management environment.
Must pass drug screen, criminal and credit background checks.
Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Thrives in a pay for performance atmosphere.
Proven ability to multi-task.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
Auto-ApplyConsumer Loan Officer 1
Edgewood, NM job
This role plays a pivotal part in advising, reviewing, and evaluating member's lending needs for personal loans and credit cards.
Schedule:
Monday-Friday 8:30AM-6:00PM (Day off during the week), Saturdays 8:30AM-2:30PM.
Essential Job Duties:
General loan responsibilities:
Evaluate loan applications and documentation by confirming creditworthiness.
Improve loan applications and documentation by informing the applicant of additional requirements.
Complete loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees.
Help members by answering questions, responding to requests.
Maintain confidence by keeping loan information confidential.
Ensure compliance with all regulatory requirements and internal policies.
Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status.
Educate and advise members on such matters as appropriate financial planning, policies, and rates.
Provide comprehensive memo notes for the underwriter's review that contain relevant information to assist in loan decision-making.
Perform other duties as assigned by management.
Consumer loan responsibilities:
Input information into the consumer loan operating system.
Manage the loan process from application to disbursement and beyond, including regular follow-up with members to assess their financial status.
Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application.
Verify and inspect collateral offered.
Calculate loan payments, determine loan to value (LTV) and ascertain loan payoffs to other financial institutions.
Requirements
Required Skills/Abilities:
Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
Strong organizational skills in managing multiple initiatives.
Strong analytical and problem-solving skills.
Proficiency in assessing creditworthiness and understanding credit scoring systems
Proven ability to meet and exceed sales targets
Bilingual abilities may be preferred, depending on the market served
Knowledge:
Basic knowledge of consumer loan products, regulations, and market trends
Basic knowledge of compliance with federal and state lending regulations (e.g., Equal Credit Opportunity Act, Fair Lending, Truth in Lending Act)
Education and Experience:
Minimum one year' experience in financial institutions or related experience
Minimum high school diploma/GED or more than one year of related experience
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 5 pounds at times.
Manager, Loss Mitigation
Albuquerque, NM job
Oversee all Credit Union collection activities, ensuring workflows align with departmental goals and comply with policies and applicable laws (including bankruptcy and FDCPA, UCC and other governing acts). Coordinates with third parties (attorneys, repossession agencies, insurance agents, and realtors) to mitigate risk and loss. Fosters a positive, growth-oriented team culture and shares loss mitigation expertise across departments. Collaborate with internal partners-including Mortgage, Loan Servicing, Lending, Contact Center, Portfolio Analytics and Branch Operations-to support members' loan needs.
Requirements
Main responsibilities:
Hire, develop and lead the Loss Mitigation staff to ensure proper and timely processing of all collection transactions, making certain that members receive a high quality of service in harmony with the Credit Union's core purpose of being “Our Members' Trusted Partner for Financial Success”.
Write and develop job descriptions as the department continues to grow to ensure the structure of the department is aligned to the organizational goals.
Manage the loss mitigation function to minimize financial loss and legal/compliance risk to the Credit Union while maximizing assistance to members experiencing financial difficulty.
Analyze and develop appropriate recommendations for workflows, loan restructuring, foreclosure, fraud, repossession and charge-offs. Coordinate solutions for recovery with the asset recovery manager. Assist with marketing of foreclosed property and approve repossession of vehicles. Prepare annual tax-reporting documents regarding charge-offs (that is, issue IRS Form 1099Cs as appropriate).
Work closely with legal counsel on pursuing debtors. Participate in mediations and arbitrations and testify in court when required.
Monitor, review and report collection activity performed on all delinquent loans, credit cards, overdrawn deposit accounts and returned checks. Oversee the administration of the Courtesy Pay program, including repayment plans.
Prepare monthly reporting regarding delinquency trends, changes to strategy, and team member KPI's for submission to the VP of Special assets.
Administer and monitor the collection system software AKUVO to ensure efficient and effective collection processes. Analyze and work with portfolio analytics to understand data being imported and to develop effective technical enhancements.
Analyze, develop and recommend effective loss mitigation enhancements to increase service efficiency and effectiveness.
Ensure compliance of documentation retention guidelines and storage for all collection files.
Communicate effectively with senior management, staff, loan officers, peers and executive leadership team.
Review and approves hardship requests from members experiencing financial challenges.
Facilitate workout packets that are higher than the managers approval threshold, providing background and recommendations for each case. Prepare loan modifications.
Oversee processing of garnishments (from all states' agencies and from private parties) and IRS tax levies; understand different processing requirements for different garnishments and levies.
Provide superior member experience by fostering a department where Loss Mitigation reps:
· Actively listen to and assess the needs of the members
· Explain the features and benefits of targeted products and services
· Offer targeted solutions to meet the members' needs
Ensure proper reporting of loan-related information to third parties (including credit reporting agencies).
Ensure accurate development and monitoring of department budget. Collect empirical data to help gauge the volume of the department's work, which should help ensure employees have the proper tools and resources to successfully perform the requirements of their job.
Create development tools to help team members improve their performance and efficiency as it aligns with the credit unions goals.
Performs other duties as assigned.
Required Skills/Abilities:
Possesses superior interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members.
Able to handle difficult situations and people in a positive and professional manner.
Possesses strong leadership skills. Consistently sets a good example and serves as a positive role model to others.
Function well within departmental and cross-functional teams. Able to work proactively with team members in developing and achieving a common goal.
Demonstrates willingness and ability to train others effectively.
Able to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
Able to review real estate appraisals and credit reports and detect possible errors.
Exhibits exceptional problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully.
Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects and meet departmental deadlines.
Possesses superior verbal and written communication skills.
Able to explain collection and/or lending-related topics to others clearly and succinctly.
Knowledge:
Exceptional understanding of applicable laws, including the Fair Debt Collections Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, the UCC, and bankruptcy proceedings, as well as understanding how lawsuits and judgements operate in different states and how to domesticate judgments.
Thorough knowledge of Sunward loan policies.
Thorough knowledge of Credit Union products and services, features, and benefits.
Advanced proficiency with personal computer applications (e.g., Microsoft Office applications, the Internet and artificial intelligence) demonstrates the ability to learn and effectively utilize multiple software systems, including third party collection software.
Education and Experience:
Minimum six years' collection experience in mortgages, consumer loans and credit cards.
Minimum three years' experience in a supervisory or team lead role.
Associate's degree or completion of a specialized course of study in business or related field, or equivalent experience. Bachelor's degree preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 20 pounds at times.
Salary Description $80,699.20-$100,874.00 (Depending on Experience)
Asset Recovery Specialist 1
Albuquerque, NM job
Job Scope:
The Asset Recovery Specialist 1 supports post-charge-off recovery efforts by learning to evaluate charged-off loans for collectability, contacting borrowers under guidance to explore repayment options, and assisting with vendor relationships with third-party collection agencies. The role gains experience with skip tracing, reconciliation of recovery payments, levy processing, and vendor oversight tasks. Working closely with more experienced team members and following established procedures, this position helps advance the credit union's loss recovery and compliance strategies by contributing to recovery efforts while developing professionalism and understanding of regulatory requirements.
Essential Functions
Learn to process charged-off loans in accordance with credit union policy and regulatory requirements under guidance.
Assist in reviewing loan history, collateral status, and borrower financials to begin assessing collectability.
Accurately document charge-off decisions and complete loan system updates as directed.
Support the processing and maintenance of accurate records for IRS Form 1099-C filings in compliance with applicable laws and regulations.
Under supervision, initiate contact with borrowers after charge-off to discuss repayment, settlement, or workout options following established scripts and policies.
Assist with negotiating and documenting settlements and repayment terms on consumer secured loans, unsecured loans, and credit cards within delegated authority.
Practice handling sensitive conversations with professionalism and empathy while learning to protect the credit union's interests.
Maintain accurate records of all member interactions and payment agreements in the system of record.
Support the assignment of charged-off accounts to third-party collection agencies based on strategy and collectability as directed.
Help monitor and evaluate performance of collection vendors, including recovery rates and compliance, and learn to escalate issues appropriately.
Assist experienced staff in coordinating with agencies, audits, and escalations.
Conduct skip tracing using approved tools and databases to locate borrowers or verify information with guidance.
Assist in researching deceased, bankrupt, or out-of-contact borrowers for additional recovery options.
Help monitor and reconcile recovery payments from members or third-party agencies.
Ensure accurate application of recoveries to the appropriate loan accounts as trained.
Prepare or assist with monthly reporting of post-charge-off collections, settlements, and agency activity.
Learn to review and process Tax Levies and Child Support Bank Levies in compliance with applicable laws and regulations under guidance.
Maintain detailed documentation of levy requests, actions taken, and funds remitted.
Support communication with members and applicable government agencies regarding levy status and requirements.
Follow policies and procedures to ensure all collection, levy, and recovery activities comply with FDCPA, UDAAP, UCC, and internal policy.
Maintain detailed and organized records of collection efforts, levies, and payments.
Support internal and external audits with necessary documentation and explanations.
Perform other duties as assigned by management.
Requirements
Qualifications:
Experience and Education
Minimum 2 years of related experience in collections, charge-off recovery, skip tracing, or a similar financial services environment.
Associate's degree in business or a related field OR an equivalent combination of education, coursework, certification, and related work experience providing foundational knowledge of collections or lending practices.
Knowledge
Foundational understanding of consumer lending, charge-off policies, levy processing, and recovery procedures, with willingness to build deeper expertise through training.
Emerging familiarity with collection systems, vendor processes, or skip tracing platforms.
Knowledge of MS Office (Excel, Word) and basic data reconciliation.
Awareness of (or willingness to learn) legal collection processes and terminology, FDCPA, UCC, levy regulations, and consumer protection laws.
Bilingual skills (English/Spanish) a plus.
Skills/Abilities
Developing skills in negotiation and conflict resolution, with openness to feedback.
Ability to follow legal and regulatory compliance procedures accurately.
Emerging ability to support vendor oversight and relationship management tasks under guidance.
Analytical thinking and attention to detail when processing, reconciling, or documenting information.
Effective time management and follow-through on assigned tasks.
Professional communication with members, vendors, and team members; respectful and empathetic approach to sensitive situations.
Physical Requirements/Work Environment
This position is performed primarily in a professional office environment with extended periods of sitting at a desk, working on a computer, and using standard office equipment such as phones, copiers, and printers.
Regular use of keyboard, mouse, and other data entry tools is required; ability to view and interpret data on screens for extended periods.
Work is generally performed during standard business hours; however, the position may occasionally require evening hours to complete outbound member contacts, coordinate with vendors, or handle urgent levy processing.
The role operates under a hybrid or in-office schedule based on business needs and may require flexibility in reporting location.
Minimal lifting (up to 10 pounds) of files or office supplies may be required.
Noise levels are typically moderate and consistent with a standard office environment.
Salary Description $23.04-$28.80 (Depending on Experience)
Private Client Banker- Route 66 and Coors Blvd-Albuquerque, NM
Albuquerque, NM job
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
Shares the value of Chase Private Client with clients that may be eligible
Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
Compliance with Dodd Frank/Truth in Lending Act*
High school degree, GED, or foreign equivalent
Adherence to policies, procedures, and regulatory banking requirements
Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
Excellent communication skills
College degree or military equivalent
Experience cultivating relationships with affluent clients
Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: **************************************************************************
Auto-ApplyEquity Intern - Summer 2026
Santa Fe, NM job
Requirements
Bachelor's degree required; MBA students or CFA candidates preferred.
Ideally, 2+ years of experience with financial markets.
Language skills or international experience are highly valued.
Must be authorized to work in the U.S.
Your Traits:
Self-motivated with strong time management abilities.
Intellectually curious, with a desire to learn about new business and industries.
Flexible and action-oriented in dynamic situations.
Thrives in a collaborative team environment, exchanging ideas to enhance investment strategies and outcomes for our clients.
Why Santa Fe?
Located in stunning Santa Fe, New Mexico - our state's capital and one of the oldest cities in the U.S., founded in 1610 - this role offers a unique cultural experience. Known as "The City Different," Santa Fe captures hearts and minds with its museums, renowned restaurants, theater, opera, and signature adobe-style architecture. With over 300 sunny days per year, it's a paradise for outdoor enthusiasts. Surrounded by a picturesque landscape, Santa Fe offers skilling, hiking, and endless opportunities for exploration in "The Land of Enchantment," attracting visitors from around the world.
How to Apply:
If you're ready to expand your career with hands-on experience and are inspired by global investment, submit your resume by December 31, 2025. Join us in Santa Fe this summer and see how Thornburg's global perspective can elevate your understanding of equity investments!
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status.
Commercial Credit Underwriting Director
Albuquerque, NM job
REPORTS
TO:
Auto-ApplyResource Center Specialist
Roswell, NM job
Are you passionate about the banking industry and delivering quality customer service? Ready to join a company that truly values and appreciates you? If so, become the face of Pioneer Bank in Roswell, NM as a Resource Center Specialist!
As our Resource Center Specialist, you'll earn a competitive wage of $16 - $18 an hour. Pioneer Bank offers amazing benefits and perks, including:
Medical, dental, vision, and life insurance
401(k)
Paid time off (PTO)
Paid holidays
Tuition reimbursement
DISCOVER WHO WE ARE
Since 1901, Pioneer Bank has been dedicated to making a positive difference in the lives of those who work, bank, and invest with us. We are a community-focused bank committed to building strong relationships with our customers and supporting the growth and prosperity of our local communities. We pride ourselves on our excellent workforce, which we show appreciation for through great benefits and a supportive, close-knit team environment. At Pioneer Bank, we offer a career that combines excellence, recognition, and a fantastic workplace culture!
THE VITAL CUSTOMER SERVICE ROLE YOU'LL HAVE
Your day will consist of assisting customers with all questions and issues related to their accounts via phone. An extensive knowledge of our products and services will be used regularly. Frequent communication with management to address recurring and problematic issues or to propose ideas for improvement is expected. General clerical duties are also a necessary part of the role. These responsibilities include handling retail internet banking solutions, customer phone services, branch reports, and file maintenance. You will be expected to manage mobile banking solutions, bill pay solutions, and business internet banking solutions. The position also involves addressing Visa card issues, including foreign authorizations and disputes, as well as processing ACH/check stop payments and check orders.
QUALIFICATIONS
High school diploma or equivalent
Ability to use a computer keyboard and a 10-key calculator by touch
Ability to relate and empathize with others while maintaining a friendly, cheerful demeanor
Strong communication and interpersonal skills
Basic computer skills
Having at least 1 year of relative job experience is a plus!
TAKE THE NEXT STEP!
If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application. We're excited to meet you!
Credit Analyst
Santa Fe, NM job
Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Credit Analyst to join our organization. As a Credit Analyst, you will be responsible for gathering and analyzing credit information on current and potential business borrowers. You'll determine the advisability of granting credit for diversified types of commercial loans by recommending the Loan Risk Rating per the Loan Policy. You'll assist Business Services Officers regarding annual loan reviews and origination of new loan requests. You'll complete analysis of new loan requests, annual reviews of existing loans and makes recommendations for Risk Ratings according to findings. You'll analyze credit data and spread financial statements as part of risk analysis on new and renewing loans.
What You'll Do:
* Monitor and manage credit risk on assigned portfolios, including reviewing loan files to ensure compliance with financial reporting requirements
* Spread and analyze financials using the Buker's spreading software
* Comple annual loan reviews in accordance with policy using underwriting templates and forms
* Test and process financial covenants in the commercial loan origination system, and periodically evaluating credit risk and collateral
* Complete analysis and underwriting of new loan requests, including screening, spreading, analyzing cash flow and repayment sources, collateral, and guarantors, risk rates loans, and prepare formal credit memoranda
* Collaborate with Business Services Officers, external customers, and management to identify, negotiate, and recommend loan structures
* Support Business Services Officers in presentations of new loan requests to Management Loan Review Committee
What You'll Need:
* Three to five years of similar or related commercial underwriting or financial experience
* Bachelor's degree in business administration, accounting, or finance.
Key Skills and Experience:
* Experience in conducting in-depth research and analysis.
* Knowledge of cash flow modeling, commercial real estate leasing, appraisal methodologies, applicable regulations (e.g., FIRREA, BSA, HMDA), and NCUA regulatory guidance.
* Understand GAAP financial statements (i.e., balance sheets, income statements, statements of cash flow, and statements of owner's equity),
* Understand Personal and business income tax returns and have a comprehensive knowledge of diversified commercial loan types, structures, and practices.
* Significant analytical thinking skills are required to analyze credit data, identify, and mitigate risks, and assimilate financial information into an actionable format with recommendations on courses of action.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.