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Reeds Jewelers jobs - 79 jobs
Timepiece Manager - REEDS Jewelers, Fenton
Reeds Jewelers
Reeds Jewelers job in Cary, NC
Job Description A New Landmark Store. A Timeless Career Opportunity. At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC-a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast's most dynamic markets. Fenton is a mixed-use development designed to elevate the retail experience-bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community. The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024-2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth. As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing. We are seeking a Timepiece Manager to join our store leadership team. This role is ideal for a dynamic and passionate retail professional who thrives in a fast-paced luxury environment and is eager to lead sales performance and product knowledge efforts for our fashion and timepiece categories. Key Responsibilities Client Experience & Sales Leadership Set the tone for a luxury retail experience by delivering personalized, consultative service and inspiring the team to do the same. Consistently exceed individual and store sales goals across fine timepieces and fashion jewelry categories. Lead with a hospitality mindset-anticipate client needs, maintain meaningful follow-up, and utilize clienteling tools to build lasting relationships. Create a refined and welcoming atmosphere that reflects the prestige of our brand and the elegance of our product offering. Ensure seamless client flow and a tailored experience by aligning the right associate with the right guest moment. Luxury Product Expertise & Team Development Serve as the store's authority on high-end fashion jewelry and timepieces, offering a deep understanding of materials, design, and brand heritage. Coach and develop the team on product storytelling, craftsmanship details, and positioning each piece as part of a client's personal narrative. Execute product launches, visual displays, and trunk shows with precision and a sense of luxury. Partner with our prestigious brand vendors to ensure the team is educated, engaged, and aligned with the elevated expectations of our clientele. Analyze sales data to identify opportunities and implement strategic training that elevates both performance and the guest experience. Leadership & Boutique Operations Collaborate with store leadership to support talent development, team scheduling, and operational planning. Act as the leader on the floor when the Store Manager or Assistant Manager is unavailable, ensuring excellence across all touchpoints. Handle client feedback and escalations with grace and professionalism, always preserving the reputation of our store and brand. Contribute to a store culture defined by trust, refinement, and shared accountability to our legacy and luxury standards. This leader must embody REEDS' core values: Integrity - We live ethically and honestly in every moment and interaction. Performance Excellence - We pursue success relentlessly and learn from every experience. Stewardship - We honor the trust placed in us by our associates, clients, and communities. Professionalism - We attract and grow exceptional talent through development and self-leadership. Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. Team Orientation - We thrive through collaboration, shared goals, and mutual respect. Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun. Requirements Qualifications Previous experience in luxury retail is required; a background in fine jewelry or timepieces is strongly preferred. Genuine passion for delivering elevated, personalized service in a boutique-style environment. Exceptional communication skills with the ability to inspire both clients and team members. Confident, self-motivated, and solutions-oriented-able to take initiative and adapt in a dynamic, high-end retail setting. Meticulous attention to detail and a strong sense of presentation, both in service and store standards. Comfortable using modern clienteling tools, CRM platforms, and digital reporting to drive performance and deepen client relationships. Ideally, 6+ months of experience in a leadership or key-holder role within a premium or luxury retail environment. Must be legally eligible to work in the U.S. Must be able to sit or stand for extended periods as required Benefits REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$48k-82k yearly est. 29d agoLuxury Concierge - REEDS Jewelers - Fenton
Reeds Jewelers
Reeds Jewelers job in Cary, NC
Job Description A Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer's own confidence. The Concierge will set the tone for the customer's experience and build brand desirability by helping identify the customer's needs, offer direction, and introduce the customer to our team of sales professionals. Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience. Requirements Responsibilities: Exemplify REEDS' Mission and Core Business Values. Represent the REEDS Brand Greet each customer Build genuine connections with each customer Help customers understand and be familiar with the REEDS Brand using authentic communication styles Introduce customers to sales teams members Assist the sales team with maintaining a clean, professional, and safe environment Communicate any sales, promotions, or events to each customer Offer refreshments to each customer Build trust in REEDS by showing “we got you” Create relevance by going beyond the sea of jewelry cliches Make people think about jewelry in a different way Broaden the occasions to buy by expanding the notion of memorable moments Is inviting, relatable, and provides a refreshing outlook Is fun-loving and out-going, yet not over the top Knows how and when to turn up the “yay” factor and find it easy to enjoy the moment Providing a warm & hospitable welcome of clients into the boutique Assisting with appointment check-in/out and scheduling of appointments, when applicable Understand and assist in the execution of store operations, policies and procedures In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients. Assist in proper communication channels among team members Support proper floor coverage Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand. Engage with clients and share REEDS Jewelers' history, product introductions and service offerings Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. Accurately manage floor waiting list. Communicate with management any potential service issues. Share client interactions and impressions of the brand with management. Foster collaboration and works best in a team environment. Support all hospitality and selling events, ensuring that all areas are stocked and clean. Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized. Support Company Initiatives and demonstrate agility when it comes to change Follow all policies and procedures regarding Loss Prevention Benefits REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$29k-40k yearly est. 27d agoSales Associate-Retail Jewelry
Helzberg Diamonds Headquarters
Fayetteville, NC job
Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays$19k-27k yearly est. 60d+ agoLuxury Concierge - Mayfaire Town Center
Reeds Jeweler
Reeds Jeweler job in Wilmington, NC
A Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer's own confidence. The Concierge will set the tone for the customer's experience and build brand desirability by helping identify the customer's needs, offer direction, and introduce the customer to our team of sales professionals. Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience. Responsibilities: * Exemplify REEDS' Mission and Core Business Values. * Represent the REEDS Brand * Greet each customer * Build genuine connections with each customer * Help customers understand and be familiar with the REEDS Brand using authentic communication styles * Introduce customers to sales teams members * Assist the sales team with maintaining a clean, professional, and safe environment * Communicate any sales, promotions, or events to each customer * Offer refreshments to each customer * Build trust in REEDS by showing "we got you" * Create relevance by going beyond the sea of jewelry cliches * Make people think about jewelry in a different way * Broaden the occasions to buy by expanding the notion of memorable moments * Is inviting, relatable, and provides a refreshing outlook * Is fun-loving and out-going, yet not over the top * Knows how and when to turn up the "yay" factor and find it easy to enjoy the moment * Providing a warm & hospitable welcome of clients into the boutique * Assisting with appointment check-in/out and scheduling of appointments, when applicable * Understand and assist in the execution of store operations, policies and procedures * In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients. * Assist in proper communication channels among team members * Support proper floor coverage * Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand. * Engage with clients and share REEDS Jewelers' history, product introductions and service offerings * Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. * Accurately manage floor waiting list. * Communicate with management any potential service issues. * Share client interactions and impressions of the brand with management. * Foster collaboration and works best in a team environment. * Support all hospitality and selling events, ensuring that all areas are stocked and clean. * Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized. * Support Company Initiatives and demonstrate agility when it comes to change * Follow all policies and procedures regarding Loss Prevention REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-28k yearly est. 60d+ agoStore Manager
Windsor, Inc.
Charlotte, NC job
#JOINTHEOASIS Who we are: Windsor Fashions is a leading special occasion and fast fashion retailer founded and operated by generations of the Zekaria family. We are committed to providing a broad selection of on-trend apparel for all the occasions in a woman's life. Our mission is to create an oasis that inspires and empowers women. Why you matter: As a full time Windsor Store Manager you are responsible for driving our mission statement in your store. You manage all aspects of daily operations, visual standards and make decisions that impact store performance and profitability. You are accountable for achieving store productivity in terms of sales, shrink, payroll and expenses. You hire, lead and develop a high performing team of fashion loving Co-Managers, Assistant Managers and Stylists while treating everyone with dignity and respect.$27k-38k yearly est. 31d agoPart Time Sales Lead -Asheville Mall
Build-A-Bear
Asheville, NC job
A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success. Responsibilities: * Bear Builder Role: * Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience * Actively engage with guests, demonstrating genuine enthusiasm for our brand * Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience * Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests * Strong team commitment; be dependable, engaged, and helpful * Floor Leader on Duty Role: * Be a role model to others in providing exceptional guest service to ensure a memorable experience * Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals * Model Experience First behaviors * Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations Required Qualifications: * High school diploma or GED equivalent Preferred Qualifications: * Build-A-Bear store associate experience * Associate's (or higher) degree in business, management, or a related field Behavioral Traits for Success: * Thrives in an Experience First environment * Connects with others to inspire results * Enjoys meeting and interacting with new people * Possesses a "How can I help" attitude * Strong desire to develop, train, and support others' success * Exercises good judgment in ambiguous situations * Displays strong initiative and self-direction * Thrives in a dynamic and changing environment * Able to remain calm when faced with challenging circumstances Working Environment: * Active retail store leadership requires the ability to sit, stand, and move around for duration of shift * Work environments include indoor/outdoor malls, strip centers, and other retail locations * Lift > 25 pounds Your Performance Will Be Measured On: Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following: * Decision-making, judgment, and execution * Ability to create an Experience First culture for guests and associates * Achievement of assigned goals * Consistent execution of operational standards * Stakeholder feedback This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.$29k-40k yearly est. 60d+ agoLuxury Watchmaker - REEDS Jewelers, Fenton
Reeds Jeweler
Reeds Jeweler job in Cary, NC
A New Landmark Store. A Timeless Career Opportunity. At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC-a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast's most dynamic markets. Fenton is a mixed-use development designed to elevate the retail experience-bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community. The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024-2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth. As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing. We are seeking an experienced Watchmaker to join our growing team at Fenton. This is an exciting opportunity for a passionate craftsperson to join a luxury service environment, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting. Key Responsibilities Luxury Timepiece Repair & Service * Diagnose mechanical and automatic watch issues with precision * Perform comprehensive service and repairs * Provide accurate repair estimates and service recommendations * Maintain detailed records of all repairs, services, and parts used * Ensure exceptional craftsmanship and adherence to brand standards Operational Excellence * Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations * Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function * Monitor and manage inventory of watch parts, ordering as needed to support timely repairs * Forecast and organize repair workload to consistently meet performance expectations * Support store operations with a collaborative, solutions-oriented approach Client Engagement & Support * Partner with the sales team to support client consultations and elevate the luxury service experience * Serve as a brand ambassador for craftsmanship and technical excellence This team member must embody REEDS' core values: * Integrity - We live ethically and honestly in every moment and interaction. * Performance Excellence - We pursue success relentlessly and learn from every experience. * Stewardship - We honor the trust placed in us by our associates, clients, and communities. * Professionalism - We attract and grow exceptional talent through development and self-leadership. * Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. * Team Orientation - We thrive through collaboration, shared goals, and mutual respect. * Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun. * Qualifications * Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment * In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing * Skilled in polishing, refinishing, and using watchmaking equipment * Ability to work with extreme precision and a high level of detail * Strong communication and organizational skills * Basic computer proficiency and experience managing repair workflows * Must be legally eligible to work in the U.S. * Must be able to sit or stand for extended periods as required REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-32k yearly est. 60d+ agoWatch Refinisher
Reeds Jewelers
Reeds Jewelers job in Wilmington, NC
Job Description to join our team. Our Watch Refinishers inspire customers with quality craftsmanship in high-end luxury watch brands. Our talented team contributes to department and corporate profitability through polishing, refinishing, and restoring watch cases, bracelets, and components to luxury standards, and cleaning services. Primary Responsibilities: Demonstrate the REEDS' Mission and Core Business Values. Responsible for contributing to the successful profitable operations of the individual store or Central Watch Repair and parts department. Responsible for performing polishing and refinishing of watch cases, bracelets, and components, ensuring high-end luxury finish. Responsible for understanding the specific care requirements of different watch materials, including stainless steel and precious metals. Responsible for utilizing specialized polishing and buffing tools, including hand-finishing techniques, with precision and attention to detail. Responsible for ensuring that all polishing work adheres to Rolex (and other luxury Swiss watch brands) standards and specifications, maintaining the integrity of the timepiece. Responsible for providing professional cost estimates of any required watch refinishing. To complete in a professional and timely manner. Responsible for Company owned tools, equipment and specialized inventory. Conduct business affairs in a legal and ethical manner REEDS Jewelers proudly celebrates its 79th Anniversary in 2025, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application! Requirements High School Diploma/Equivalent or better 3+ years previous watch refinishing experience Must have proven written and verbal communication skills Rolex trained (preferred) Benefits REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$22k-30k yearly est. 27d agoJewelry Sales Specialist, Northlake Mall
Reeds Jeweler
Reeds Jeweler job in Charlotte, NC
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall and Northlake Mall are key shopping destinations, consistently attracting customers who value outstanding service and well-known brands. Charlotte's fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth. We're looking for a passionate, customer-focused Jewelry Sales Professional to join our team and deliver an exceptional luxury retail experience. In this role, you'll build lasting client relationships, drive sales, and proudly represent REEDS' long-standing commitment to quality, service, and integrity. You'll bring our values to life on the sales floor, offering personalized guidance, showcasing premier brands, and helping customers celebrate life's most meaningful moments. With nearly 80 years of heritage and a forward-thinking approach to innovation, REEDS offers a dynamic environment where you can build a rewarding career in luxury sales. Enjoy unlimited earning potential, comprehensive benefits for full-time employees, and the opportunity to grow a competitive, thriving career. What You'll Do Client Experience * Provide exceptional service at every step of the customer journey * Create personalized shopping experiences and build lasting client relationships * Educate clients on product offerings and brand story * Maintain a polished, welcoming, and engaging presence on the sales floor Sales Performance * Achieve and exceed personal and team sales goals * Stay informed on product knowledge, promotions, and visual standards * Drive repeat business through clienteling and follow-up strategies * Support store events and promotional activities Store Operations * Assist with merchandising and maintaining visual standards * Operate POS systems accurately and efficiently * Uphold operational standards for the store and lead with pride * Follow store policies and security procedures Our Values We live and lead through REEDS' guiding principles: * Integrity - Do what's right, always. * Performance Excellence - Drive results, embrace growth. * Stewardship - Build trust with every action. * Professionalism - Lead with confidence and consistency. * Entrepreneurial Spirit - Think big, act boldly. * Team Orientation - Collaborate and uplift others. * Passion - Love what you do and have fun doing it. Required Qualifications * Enthusiasm for the brand and a sales focused mindset * Excellent communication and interpersonal skills * Comfort working in a fast-paced and team-driven environment * Availability to work a flexible schedule including weekends, holidays, and evenings * High School Diploma or Equivalent * Legal authorization to work in the U.S. * Ability to stand for long periods of time and lift up to 30 lbs. Preferred Qualifications * Jewelry product knowledge or GIA coursework * Retail or hospitality experience, preferably in jewelry or luxury sales REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$35k-51k yearly est. 60d+ agoLuxury Timepiece Manager in Waiting - SouthPark Mall
Reeds Jewelers
Reeds Jewelers job in Charlotte, NC
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We're looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands. Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte's fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth. The Role: Manager in Waiting A Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS. The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it's learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success. A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package. What You'll Do Sales & Business Leadership Drive store performance, exceeding sales goals and KPIs Leverage sales analytics to drive strategy and opportunity Lead by example as a selling manager and brand ambassador Oversee visual presentation, product mix, and promotional execution Client Experience Deliver a seamless, personalized luxury experience to every customer Inspire the team to build long-term client relationships through effective clienteling Drive special events and creative engagement with clients Lead from the floor during peak moments and events Actively seek and respond to client feedback Team Development Support the store manager to recruit, train, and retain top-tier talent Create a culture of accountability, performance, and celebration Facilitate continuous learning Operations & Store Standards Support manager's delivery flawless execution of daily operations Support inventory, security, and loss prevention Oversee compliance, safety, and store policy adherence Support back-of-house organization and optimize operational efficiency Our Values We lead through REEDS' core principles: Integrity - Do what's right, always Performance Excellence - Drive results and growth Stewardship - Build trust at every turn Professionalism - Lead with confidence and consistency Entrepreneurial Spirit - Think boldly, act decisively Team Orientation - Support, uplift, and collaborate Passion - Love what you do and share it with others Requirements 3+ years of leadership experience in luxury, specialty, or jewelry retail Proven track record of meeting/exceeding sales goals Strong leadership presence and talent development capabilities Proficient in POS systems, Microsoft Office, and digital commerce tools Availability to work a flexible schedule, including nights, weekends, and holidays High School Diploma or Equivalent Ability to stand for long periods of time and carry up to 30 lbs. Legal authorization to work in the U.S. Preferred Qualifications GIA coursework or certification Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience Benefits REEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-29k yearly est. Auto-Apply 60d+ agoAssistant Manager
Windsor, Inc.
Greensboro, NC job
#JOINTHEOASIS Who we are: Windsor Fashions is a leading special occasion and fast fashion retailer founded and operated by generations of the Zekaria family. We are committed to providing a broad selection of on-trend apparel for all the occasions in a woman's life. Our mission is to create an oasis that inspires and empowers women. Why you matter: As a Windsor Assistant Manager you are a key member of our store leadership team. You support the team in driving our mission statement in your store. You are responsible, in partnership with your Store Manager, for achieving store productivity in terms of sales, shrink, payroll and expenses. You coach and motivate a high performing team of fashion loving Stylists while treating everyone with dignity and respect.$28k-37k yearly est. 31d agoLuxury Concierge - Mayfaire Town Center
Reeds Jewelers
Reeds Jewelers job in Wilmington, NC
Job Description A Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer's own confidence. The Concierge will set the tone for the customer's experience and build brand desirability by helping identify the customer's needs, offer direction, and introduce the customer to our team of sales professionals. Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience. Requirements Responsibilities: Exemplify REEDS' Mission and Core Business Values. Represent the REEDS Brand Greet each customer Build genuine connections with each customer Help customers understand and be familiar with the REEDS Brand using authentic communication styles Introduce customers to sales teams members Assist the sales team with maintaining a clean, professional, and safe environment Communicate any sales, promotions, or events to each customer Offer refreshments to each customer Build trust in REEDS by showing “we got you” Create relevance by going beyond the sea of jewelry cliches Make people think about jewelry in a different way Broaden the occasions to buy by expanding the notion of memorable moments Is inviting, relatable, and provides a refreshing outlook Is fun-loving and out-going, yet not over the top Knows how and when to turn up the “yay” factor and find it easy to enjoy the moment Providing a warm & hospitable welcome of clients into the boutique Assisting with appointment check-in/out and scheduling of appointments, when applicable Understand and assist in the execution of store operations, policies and procedures In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients. Assist in proper communication channels among team members Support proper floor coverage Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand. Engage with clients and share REEDS Jewelers' history, product introductions and service offerings Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. Accurately manage floor waiting list. Communicate with management any potential service issues. Share client interactions and impressions of the brand with management. Foster collaboration and works best in a team environment. Support all hospitality and selling events, ensuring that all areas are stocked and clean. Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized. Support Company Initiatives and demonstrate agility when it comes to change Follow all policies and procedures regarding Loss Prevention Benefits REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-28k yearly est. 24d agoSales Associate-Retail Jewelry
Helzberg Diamonds Headquarters
Pineville, NC job
Retail Sales Associates at Helzberg Diamonds are responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. Key responsibilities include: * Ability to generate sales to exceed personal sales goals * Provide features and benefits of extended warranties to increase sales * Create business through various methods of clienteling * Provide a compelling sales presentation based on our sales training * Ability to work as a team in a sales presentation to overcome customers objections and close additional sales * Demonstrate outstanding customer service to each and every Helzberg Diamonds' guest * Participate in all areas of store's operation including merchandising, displays, and maintenance Required Experience: 1 to 3 years Required Education: High School The ideal candidate will possess: * Proven history of selling in a commission environment * Superior communication skills * High internal motivation * Flexibility to work with a variety of personalities * One to three years of jewelry retail experience * High school diploma or equivalent * Must be able to work a flexible work schedule including evenings, weekends, and holidays$24k-33k yearly est. 60d+ agoManager in Waiting - REEDS Jewelers
Reeds Jewelers
Reeds Jewelers job in Charlotte, NC
REEDS Jewelers is opening a Luxury Manager in Waiting position and welcomes the best talent to join our team! REEDS Jewelers celebrates its 80th Anniversary in 2026. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs. Our sales professionals have passion, integrity, and love connecting with customers. We build lifelong relationships in a productive sales environment and finds success through friendly, personalized service guiding customers through in-store and online purchases. A Luxury Manager in Waiting assists the store manager in all aspects of the store's operations and motivating sales associates to be capable, confident, and successful. The best candidate is responsible and can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of our retail store . We offer plenty of resources for you to learn about the designers we proudly represent and the top selling skills to set you up for long term success. Thank you for your interest, and we hope you submit your application! Requirements High School Diploma/Equivalent Must have proven written and verbal communication skills Demonstrated teamwork abilities Management Experience Preferred Retail/Customer Service experience preferred Comfortable utilizing technology such as iPads/tablets, Smartphones or computers Bilingual a plus! Benefits REEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$45k-77k yearly est. Auto-Apply 10d agoLuxury Concierge - REEDS Jewelers - Fenton
Reeds Jeweler
Reeds Jeweler job in Cary, NC
A Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer's own confidence. The Concierge will set the tone for the customer's experience and build brand desirability by helping identify the customer's needs, offer direction, and introduce the customer to our team of sales professionals. Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience. Responsibilities: * Exemplify REEDS' Mission and Core Business Values. * Represent the REEDS Brand * Greet each customer * Build genuine connections with each customer * Help customers understand and be familiar with the REEDS Brand using authentic communication styles * Introduce customers to sales teams members * Assist the sales team with maintaining a clean, professional, and safe environment * Communicate any sales, promotions, or events to each customer * Offer refreshments to each customer * Build trust in REEDS by showing "we got you" * Create relevance by going beyond the sea of jewelry cliches * Make people think about jewelry in a different way * Broaden the occasions to buy by expanding the notion of memorable moments * Is inviting, relatable, and provides a refreshing outlook * Is fun-loving and out-going, yet not over the top * Knows how and when to turn up the "yay" factor and find it easy to enjoy the moment * Providing a warm & hospitable welcome of clients into the boutique * Assisting with appointment check-in/out and scheduling of appointments, when applicable * Understand and assist in the execution of store operations, policies and procedures * In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients. * Assist in proper communication channels among team members * Support proper floor coverage * Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand. * Engage with clients and share REEDS Jewelers' history, product introductions and service offerings * Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. * Accurately manage floor waiting list. * Communicate with management any potential service issues. * Share client interactions and impressions of the brand with management. * Foster collaboration and works best in a team environment. * Support all hospitality and selling events, ensuring that all areas are stocked and clean. * Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized. * Support Company Initiatives and demonstrate agility when it comes to change * Follow all policies and procedures regarding Loss Prevention REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$29k-40k yearly est. 60d+ agoLuxury Watchmaker - REEDS Jewelers
Reeds Jeweler
Reeds Jeweler job in Wilmington, NC
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Corporate professionals build strong relationships with peers and clients in this supportive and growing market. Wilmington's beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle. REEDS Jewelers is honored that our corporate office in Wilmington, NC, houses a Rolex Plaque Repair Facility. Join REEDS Jewelers as a Luxury Watchmaker and bring your expertise in mechanical and automatic timepiece repair to a brand known for excellence. In this role, you'll deliver precision service and repairs, provide expert diagnostics and estimates, and uphold the highest standards of craftsmanship. Our teams rely on you to elevate the luxury service experience, while maintaining tools, managing inventory, and supporting store operations. This is an exciting opportunity for a passionate craftsperson to join our Rolex Plaque Repair Facility, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting. If you value integrity, collaboration, and craftsmanship, REEDS offers the opportunity to thrive. Enjoy competitive pay, benefits, and the chance to grow your career with one of the nation's largest family-owned jewelers. REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing. Key Responsibilities Luxury Timepiece Repair & Service * Diagnose mechanical and automatic watch issues with precision * Perform comprehensive service and repairs * Provide accurate repair estimates and service recommendations * Maintain detailed records of all repairs, services, and parts used * Ensure exceptional craftsmanship and adherence to brand standards Operational Excellence * Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations * Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function * Monitor and manage inventory of watch parts, ordering as needed to support timely repairs * Forecast and organize repair workload to consistently meet performance expectations * Support store operations with a collaborative, solutions-oriented approach Client Engagement & Support * Partner with the sales team to support client consultations and elevate the luxury service experience * Serve as a brand ambassador for craftsmanship and technical excellence This team member must embody REEDS' core values: * Integrity - We live ethically and honestly in every moment and interaction. * Performance Excellence - We pursue success relentlessly and learn from every experience. * Stewardship - We honor the trust placed in us by our associates, clients, and communities. * Professionalism - We attract and grow exceptional talent through development and self-leadership. * Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. * Team Orientation - We thrive through collaboration, shared goals, and mutual respect. * Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun. * Qualifications * Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment * In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing * Skilled in polishing, refinishing, and using watchmaking equipment * Ability to work with extreme precision and a high level of detail * Strong communication and organizational skills * Basic computer proficiency and experience managing repair workflows * Must be legally eligible to work in the U.S. * Must be able to sit or stand for extended periods as required REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-32k yearly est. 60d+ agoWatch Refinisher
Reeds Jeweler
Reeds Jeweler job in Wilmington, NC
to join our team. Our Watch Refinishers inspire customers with quality craftsmanship in high-end luxury watch brands. Our talented team contributes to department and corporate profitability through polishing, refinishing, and restoring watch cases, bracelets, and components to luxury standards, and cleaning services. Primary Responsibilities: * Demonstrate the REEDS' Mission and Core Business Values. * Responsible for contributing to the successful profitable operations of the individual store or Central Watch Repair and parts department. * Responsible for performing polishing and refinishing of watch cases, bracelets, and components, ensuring high-end luxury finish. * Responsible for understanding the specific care requirements of different watch materials, including stainless steel and precious metals. * Responsible for utilizing specialized polishing and buffing tools, including hand-finishing techniques, with precision and attention to detail. * Responsible for ensuring that all polishing work adheres to Rolex (and other luxury Swiss watch brands) standards and specifications, maintaining the integrity of the timepiece. * Responsible for providing professional cost estimates of any required watch refinishing. * To complete in a professional and timely manner. * Responsible for Company owned tools, equipment and specialized inventory. * Conduct business affairs in a legal and ethical manner REEDS Jewelers proudly celebrates its 79th Anniversary in 2025, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application! High School Diploma/Equivalent or better 3+ years previous watch refinishing experience Must have proven written and verbal communication skills Rolex trained (preferred) REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$22k-30k yearly est. 60d+ agoJewelry Sales Specialist, Independence Mall
Reeds Jeweler
Reeds Jeweler job in Wilmington, NC
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Independence Mall and Mayfaire Town Center serve as key retail destinations, drawing consistent local shoppers and seasonal visitors looking for high-quality shopping experiences. Luxury sales professionals build strong client relationships in this supportive and growing market. Wilmington's beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle. We're looking for a passionate, customer-focused Jewelry Sales Professional to join our team and deliver an exceptional luxury retail experience. In this role, you'll build lasting client relationships, drive sales, and proudly represent REEDS' long-standing commitment to quality, service, and integrity. You'll bring our values to life on the sales floor, offering personalized guidance, showcasing premier brands, and helping customers celebrate life's most meaningful moments. With nearly 80 years of heritage and a forward-thinking approach to innovation, REEDS offers a dynamic environment where you can build a rewarding career in luxury sales. Enjoy unlimited earning potential, comprehensive benefits for full-time employees, and the opportunity to grow a competitive, thriving career. What You'll Do Client Experience * Provide exceptional service at every step of the customer journey * Create personalized shopping experiences and build lasting client relationships * Educate clients on product offerings and brand story * Maintain a polished, welcoming, and engaging presence on the sales floor Sales Performance * Achieve and exceed personal and team sales goals * Stay informed on product knowledge, promotions, and visual standards * Drive repeat business through clienteling and follow-up strategies * Support store events and promotional activities Store Operations * Assist with merchandising and maintaining visual standards * Operate POS systems accurately and efficiently * Uphold operational standards for the store and lead with pride * Follow store policies and security procedures Our Values We live and lead through REEDS' guiding principles: * Integrity - Do what's right, always. * Performance Excellence - Drive results, embrace growth. * Stewardship - Build trust with every action. * Professionalism - Lead with confidence and consistency. * Entrepreneurial Spirit - Think big, act boldly. * Team Orientation - Collaborate and uplift others. * Passion - Love what you do and have fun doing it. Required Qualifications * Enthusiasm for the brand and a sales focused mindset * Excellent communication and interpersonal skills * Comfort working in a fast-paced and team-driven environment * Availability to work a flexible schedule including weekends, holidays, and evenings * High School Diploma or Equivalent * Legal authorization to work in the U.S. * Ability to stand for long periods of time and lift up to 30 lbs. Preferred Qualifications * Jewelry product knowledge or GIA coursework * Retail or hospitality experience, preferably in jewelry or luxury sales REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$36k-53k yearly est. 60d+ agoCo-Manager
Windsor, Inc.
Raleigh, NC job
#JOINTHEOASIS Who we are: Windsor Fashions is a leading special occasion and fast fashion retailer founded and operated by generations of the Zekaria family. We are committed to providing a broad selection of on-trend apparel for all the occasions in a woman's life. Our mission is to create an oasis that inspires and empowers women. Why you matter: As a full time Windsor Co-Manager, you are the Store Managers "right hand". You support the team in driving our mission statement in your store. You are responsible, in partnership with your Store Manager, for achieving store productivity in terms of sales, shrink, payroll and expenses.. You coach and motivate a high performing team of fashion loving Assistant Managers and Stylists while treating everyone with dignity and respect.$35k-67k yearly est. 31d agoLuxury Concierge - Mayfaire Town Center
Reeds Jewelers
Reeds Jewelers job in Wilmington, NC
A Luxury Retail Concierge for REEDS Jewelers is a customer's first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers' trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer's own confidence. The Concierge will set the tone for the customer's experience and build brand desirability by helping identify the customer's needs, offer direction, and introduce the customer to our team of sales professionals. Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience. Requirements Responsibilities: Exemplify REEDS' Mission and Core Business Values. Represent the REEDS Brand Greet each customer Build genuine connections with each customer Help customers understand and be familiar with the REEDS Brand using authentic communication styles Introduce customers to sales teams members Assist the sales team with maintaining a clean, professional, and safe environment Communicate any sales, promotions, or events to each customer Offer refreshments to each customer Build trust in REEDS by showing “we got you” Create relevance by going beyond the sea of jewelry cliches Make people think about jewelry in a different way Broaden the occasions to buy by expanding the notion of memorable moments Is inviting, relatable, and provides a refreshing outlook Is fun-loving and out-going, yet not over the top Knows how and when to turn up the “yay” factor and find it easy to enjoy the moment Providing a warm & hospitable welcome of clients into the boutique Assisting with appointment check-in/out and scheduling of appointments, when applicable Understand and assist in the execution of store operations, policies and procedures In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients. Assist in proper communication channels among team members Support proper floor coverage Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand. Engage with clients and share REEDS Jewelers' history, product introductions and service offerings Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals. Accurately manage floor waiting list. Communicate with management any potential service issues. Share client interactions and impressions of the brand with management. Foster collaboration and works best in a team environment. Support all hospitality and selling events, ensuring that all areas are stocked and clean. Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized. Support Company Initiatives and demonstrate agility when it comes to change Follow all policies and procedures regarding Loss Prevention Benefits REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.$21k-28k yearly est. Auto-Apply 60d+ ago
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Reeds Jewelers may also be known as or be related to Reeds Jewelers and Reeds Jewelers, Inc.