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Become A Reference Assistant

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Working As A Reference Assistant

  • Getting Information
  • Interacting With Computers
  • Identifying Objects, Actions, and Events
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Repetitive

  • $47,000

    Average Salary

What Does A Reference Assistant Do

Library technicians and assistants help librarians with all aspects of running a library. They assist patrons, organize library materials and information, and perform clerical and administrative tasks.

Duties

Library technicians and assistants typically do the following:

  • Loan library materials to patrons and collect returned materials
  • Sort and reshelve returned books, periodicals, and other materials
  • Catalogue and maintain library materials
  • Handle interlibrary loans
  • Register new patrons and issue library cards
  • Answer routine reference questions
  • Teach patrons how to find and use library resources
  • Maintain computer databases used to locate library materials
  • Answer the phone, organize files, and perform other routine clerical tasks
  • Help plan and participate in special programs, such as used-book sales, story times, and outreach programs

A librarian usually supervises library technicians and assistants. Library technicians and assistants usually help patrons find information and organize library materials. However, library technicians typically have more responsibilities than do library assistants, such as administering library programs and overseeing lower level staff.

Library technicians and assistants in smaller libraries have a broader range of duties. In larger libraries, they tend to specialize in a particular area, such as user services or technical services. Technicians and assistants specializing in user services assist library patrons with locating resources and information. Those specializing in technical services research, acquire, catalog, and process materials to be added to the library’s collections.

The following are examples of types of library technicians and assistants:

Academic library technicians and assistants help students, faculties, and staff in colleges and universities access resources and information related to coursework or research projects. Some help teach students how to access and use library resources. They may work at service desks for reserve materials, special collections, or computer labs.

Public library technicians and assistants work in community libraries to serve members of the public. They help patrons find books to read for pleasure; assist patrons with their research; and teach patrons how to access the library’s resources. Some technicians in public libraries may help plan programs for users, such as story time for children, book clubs for teens or adults, or other educational or recreational activities.

School library technicians and assistants show students how to find and use library resources, maintain textbook collections, and they help teachers develop curriculum materials.

Special library technicians and assistants work in libraries in government agencies, corporations, museums, law firms, and medical centers. They assist users, search library resources, compile bibliographies, and provide information on subjects of interest to the organization.

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How To Become A Reference Assistant

Most library technicians need a postsecondary certificate or an associate’s degree. Library assistants typically need a high school degree and usually learn through short-term on-the-job (OTJ) training.

Education                                                                                               

Most libraries prefer to hire library technicians who have a postsecondary certificate or an associate’s degree. However, some smaller libraries might hire prospective technicians with only a high school diploma. Certificate and associate’s degree programs in library technology include coursework in acquisitions, cataloguing, circulation, reference, and automated library systems. In some cases, library technicians who work in public schools must meet the same requirements as teacher assistants.

Most library assistants typically need a high school diploma or equivalent.

Training

Library assistants usually receive some short-term OTJ training to learn about libraries and library resources.

Important Qualities

Communication skills. Library technicians and assistants need to listen to and understand patrons’ needs, provide clear answers to questions, and teach them how to use library resources.

Detail oriented. Library technicians and assistants must pay close attention to ensure that library materials and information are organized correctly and according to the library’s organizational system. Cataloging and processing library materials also requires attention to detail.

Interpersonal skills. Library technicians and assistants provide customer service to library patrons and work with librarians, teachers, or researchers.

Technology skills. Library technicians and assistants use computers to help patrons research topics. They also use technology to maintain the library’s database of collections.

Advancement

Library technicians and assistants can advance as they assume additional responsibilities in other areas of the library. Some eventually become supervisors and oversee daily library operations. To become a librarian, technicians and assistants need to earn a master’s degree in library science.

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Reference Assistant Demographics

Gender

Female

60.5%

Male

29.3%

Unknown

10.2%
Ethnicity

White

62.4%

Hispanic or Latino

13.1%

Black or African American

11.7%

Asian

8.7%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

31.9%

French

18.7%

German

8.8%

Mandarin

7.7%

Chinese

6.6%

Italian

5.5%

Russian

3.3%

Japanese

3.3%

Portuguese

2.2%

Swahili

1.1%

Swedish

1.1%

Czech

1.1%

Turkish

1.1%

Amharic

1.1%

Greek

1.1%

Maltese

1.1%

Dakota

1.1%

Arabic

1.1%

Uzbek

1.1%

Thai

1.1%
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Reference Assistant Education

Schools

Brigham Young University

13.9%

Indiana University Bloomington

11.0%

Simmons College

7.5%

University of Massachusetts - Lowell

6.9%

University of North Texas

5.2%

Kent State University

5.2%

Dominican University

4.6%

Florida State University

4.6%

University of Phoenix

4.6%

University of Michigan - Ann Arbor

4.0%

Ohio University -

3.5%

George Washington University

3.5%

Pennsylvania State University

3.5%

University of Washington

3.5%

Pratt Institute-Main

3.5%

Drexel University

3.5%

New York University

2.9%

Texas A&M University

2.9%

University of Wisconsin - Milwaukee

2.9%

Smith College

2.9%
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Majors

Library Science And Administration

15.3%

Library Science

11.2%

English

9.3%

Business

8.3%

History

7.7%

Psychology

6.4%

Information Sciences

5.6%

Law

4.8%

Biology

3.5%

Communication

3.5%

Fine Arts

3.1%

Political Science

3.1%

Writing

2.7%

Sociology

2.5%

Economics

2.3%

Linguistics

2.3%

Accounting

2.3%

Management

2.1%

General Education, Specific Areas

2.1%

Education

1.9%
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Degrees

Bachelors

44.2%

Masters

33.5%

Other

11.8%

Doctorate

4.2%

Associate

3.6%

Certificate

2.4%

Diploma

0.2%
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Top Skills for A Reference Assistant

  1. Research Projects
  2. Online Databases
  3. New Patrons
You can check out examples of real life uses of top skills on resumes here:
  • Supported student research projects through evaluating research questions and troubleshooting research and technology barriers.
  • Registered new patrons and issued borrower identification cards that permit patrons to borrow books and other materials.
  • Trained reference student workers with reference desk procedures including statistical information gathering and processing.
  • Required excellent written and oral communication skills and friendly customer service.
  • Assisted students and community members * Organized reference and other library materials * Assisted Reference Librarians with special projects

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