Referral coordinator vs customer care coordinator

The differences between referral coordinators and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a referral coordinator, becoming a customer care coordinator takes usually requires 6-12 months. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $35,179 average annual salary of a referral coordinator.

The top three skills for a referral coordinator include patients, customer service and medical terminology. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Referral coordinator vs customer care coordinator overview

	Referral Coordinator	Customer Care Coordinator
Yearly salary	$35,179	$40,661
Hourly rate	$16.91	$19.55
Growth rate	-8%	-4%
Number of jobs	65,934	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 46%
Average age	49	40
Years of experience	2	12

What does a referral coordinator do?

A referral coordinator works with insurance companies and care providers to share essential patient information and assists primarily in scheduling appointments and managing health insurance issues. As a referral coordinator, you will work directly with the patient, patient families, or even social workers, depending on the job and patient needs. Other job responsibilities include general administrative or clerical tasks such as setting up appointments for new and existing patients, verifying insurance information before appointments, and answering phone calls.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Referral coordinator vs customer care coordinator salary

Referral coordinators and customer care coordinators have different pay scales, as shown below.

	Referral Coordinator	Customer Care Coordinator
Average salary	$35,179	$40,661
Salary range	Between $27,000 And $44,000	Between $31,000 And $53,000
Highest paying City	Portland, ME	Bridgeport, CT
Highest paying state	Maine	New Jersey
Best paying company	Horizon Laser Vision	Health Alliance
Best paying industry	Health Care	Finance

Differences between referral coordinator and customer care coordinator education

There are a few differences between a referral coordinator and a customer care coordinator in terms of educational background:

	Referral Coordinator	Customer Care Coordinator
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Referral coordinator vs customer care coordinator demographics

Here are the differences between referral coordinators' and customer care coordinators' demographics:

	Referral Coordinator	Customer Care Coordinator
Average age	49	40
Gender ratio	Male, 10.2% Female, 89.8%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	9%	7%

Differences between referral coordinator and customer care coordinator duties and responsibilities

Referral coordinator example responsibilities.

Establish rapport with all PCP offices, hospital personnel, and manage care representatives.
Ensure CPT and ICD-9 coding are accurate and complete according to AMA's guidelines and for third party intermediaries.
Contact medical insurance companies and provide ICD-9 diagnosis and CPT procedure codes for patient's illness, condition or injury.
Apply ICD-9 and CPT-4 codes to complete referral requests online or via fax.
Conduct the entire office's EHR process and create a system to track old and new patient's records.
Incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Referral coordinator vs customer care coordinator skills

Common referral coordinator skills

Patients, 30%
Customer Service, 12%
Medical Terminology, 7%
Patient Care, 4%
Data Entry, 4%
EMR, 3%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Referral Coordinator vs. similar jobs

Referral Coordinator related careers

Referral Coordinator related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Referral Coordinator
Referral Coordinator vs Customer Care Coordinator

Updated January 8, 2025

Browse office and administrative jobs