Referral Coordinator remote jobs - 553 jobs

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. We encourage you to apply today! Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Schedule appointments with Signing Agents. · Confirm appointments with borrowers in order to meet specific scheduling and signing requirements. · Build and maintain working relationships with team members, management and signing agents. · Montitor the scheduling queue to ensure client turn times are met. · Review special instructions and order notes to ensure appointments are scheduled accurately. · Monitor the scheduling systems to ensure the team is not falling behind. · Working the assigned tasks given for that day. WHO YOU ARE You possess … · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients. · Excellent verbal and written communication skills. Responsibilities · Enter scheduling requests as necessary · Assign scheduling requests within the company's turn time per client agreement · Sending recruit requests to your managing team within a timely manner · Monitor vendor fees to ensure fee guidelines are being met · Obtain management approval for any fees exceeding the region's fee limit · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned Qualifications · High School diploma or equivalent required · Demonstrate good communication and customer service skills · Detail oriented, efficient and organized We can recommend jobs specifically for you! Click here to get started.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial “face and attitude” of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, -Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at ************ Connect with NRG on Facebook, Instagram, LinkedIn and X. Essential Duties/Responsibilities: Nominate and confirm scheduled natural gas quantities on interstate pipeline ebbs on a timely basis. Work with Spot Gas Trading and Retail Schedulers in the accurate execution of capacity optimizations while balancing retail and wholesale pools Gain a complete understanding of the operational and commercial aspects of pipeline tariffs Become proficient in the use of internal and external systems for the timely execution of nominations across multiple pipeline EBBs. Develop/Maintain trusted partnerships with all parties in the supply chain including 3rd party schedulers, traders, pipeline reps and internal personnel Update and balance internal operations system to meet Nat Gas billing deadlines and controls Execute and enter large amounts of capacity release contracts and rates on a monthly basis Working conditions: 24/7 availability in an hourly deadline-oriented environment Office environment with remote capability (Office based - minimum 4 days a week) Weekends, Holidays and after-hours work required Minimum Requirements: HS Diploma and 2 years professional work experience or relevant military experience Preferred Requirements: Bachelor's degree from an accredited college or university Minimum of 2 years professional work experience in an Energy or Gas related role. Experience in MS Excel. Additional Knowledge, Skills & Abilities: Demonstrate history of a commitment to excellence in a team environment Possess a strong sense of initiative and always striving to deliver excellence Strong analytical and detail-oriented skills Strong communication and Team oriented skills Ability to work efficiently under pressure in a heavy deadline-oriented environment This posting is not open to applicants who reside in or intend to work remotely (fully or partially) from the State of Colorado, New York City, or West Chester County, NY. If you reside in or intend to work remotely from Colorado, New York City, or Westchester County, you may contact *************** to request access to post for this position. If such request is granted, you will be provided pay range and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at ************************************************************************ Official description on file with Talent.

Salary Range: $80,000-$95,000 DOE Period of Performance: 12 months after award Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc. Position/Project Overview: Project Solutions Inc. Is seeking a highly skilled Scheduler to support the U.S. Army Corps of Engineers (USACE), Detroit District, in scheduling and project controls for the St. Mary's River Project. This role will primarily be performed remotely, providing professional scheduling services for up to 25 concurrent construction and maintenance projects managed by the USACE Detroit District. The Scheduler will develop, maintain, and analyze project schedules; support project planning and execution; and coordinate closely with USACE Project Delivery Teams (PDTs).The position requires periodic travel (up to five site visits) to the St. Mary's River Project Office in Sault Ste. Marie, Michigan. This role is contingent upon award of project. Responsibilities and Duties: Develop, maintain, and update detailed Primavera P6 and Microsoft Project schedules to support planning, execution, and control of up to 25 projects. Build Work Breakdown Structures (WBS) and integrate cost and schedule data as required. Conduct critical path method (CPM) analysis, rolling-wave planning, and resource planning. Coordinate closely with USACE project managers to ensure schedule accuracy and alignment with project objectives. Prepare and deliver monthly combined schedule status reports, including narrative updates, milestone progress, delays, and change request documentation. Attend weekly virtual coordination meetings with project managers to gather updates and resolve scheduling issues. Support preparation of schedule reporting, briefings, metrics, and data visualizations for internal and external stakeholders. Ensure compliance with USACE scheduling standards, policies, and documentation requirements. Perform monthly schedule reviews and updates per USACE Program Execution Guidance. Attend up to five site visits during the period of performance to receive government-furnished equipment, validate schedules, coordinate with USACE personnel, and support project closeout. Maintain accurate documentation, including schedule files, progress records, and correspondence. Required Education, Knowledge and Skills: Bachelor's degree in Engineering, Construction Management, Project Management, or a related field; OR equivalent relevant experience preferred. Minimum 5 years of experience in project scheduling or project controls preferred. Expert proficiency with Primavera P6, Microsoft Project, and Microsoft Office Suite. Strong knowledge of CPM scheduling, schedule logic, resource loading, and rolling-wave planning. Demonstrated experience supporting federal or USACE projects Ability to analyze schedule performance, identify variance drivers, and develop corrective actions. PMI-SP, PSP, or other recognized scheduling certification preferred. Experience preparing QCPs, monthly project reports, or government submittals preferred. Strong written and verbal communication skills, especially in developing schedule narratives and briefings. Ability to work independently, collaborate virtually, and coordinate with multidisciplinary teams. Willingness and ability to travel to Sault Ste. Marie, MI, for onsite visits (up to five trips). Valid driver's license. What Does PSI Offer You? Three options for medical plans plus dental and vision insurance offerings 24/7 healthcare access to telehealth services for your convenience HSA Company life insurance options for you and your family Short-term and long-term disability offerings PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs 401(k) with a 4% employer match Generous PTO, paid-federal holidays, and sick leave Always the opportunity for professional development The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change. Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO/M/F/Vets

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating all aspects of the patient referral process in a community healthcare center setting and for adhering to established timelines and departmental procedures. * Remote in Central Texas Only Responsibilities DUTIES AND RESPONSIBILITIES: * Monitors templates for appointment availability• Assists in the expansion of the referral department through the orientation and training of new team members under the direction of the Triage and Referral Nurse Manager• Schedules appointments per clinic guidelines as appropriate• Conducts auditing of records for the referral team as needed• Gathers pertinent information from insurance carriers, financial counselors, or other staff regarding appointments to determine financial responsibility• Obtains referral authorization from insurance carriers for specialty services and relay such authorizations (or denials) to the patient and provider• Resolves pre-authorization, registration, or other referral related issues prior to a patient's appointment• Contacts patients verbally or in writing per current protocol• Maintains updated referral resources• Upholds and completes referrals ensuring that the entire referral process is complete• Ensures referral Standard Operating Procedures are followed for all referrals• Ensures referral requests received from the PCP are addressed in a timely fashion• Ensures that all documentation is completed in EPIC• Ensures referrals are completed in an appropriate timeframe to meet patient needs for access to services• Completes all direct and indirect care documentation in timely manner and ensure patient records are current and complete• Attends team huddles and scheduled meetings• Attends seminars and maintain all licensure and/or certification requirements for continuing education and best practices• Participates in quality strategies to evaluate compliance with evidence-based guidelines/standards and to identify opportunities to improve patient outcomes• Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures• Develops and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, and business office staff• Interacts respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families• Collaborates with all members of the care team in providing patient-centered care• Meet defined productivity standards• Performs other duties as assigned KNOWLEDGE/SKILS/ABILITIES:• Demonstrates a high level of skill at building relationships and providing excellent customer service• Inhibits a strong attention to detail and accuracy• Has the ability to utilize computers for data entry and information retrieval• Shows excellent verbal and written communication skills• Demonstrates knowledge of federal, state, and local insurance regulations• Demonstrates knowledge of the referral process for a variety of insurance plans• Demonstrates success in researching and resolving complex issues• Demonstrates familiarity and proper care of electronic devices common GUIs found within most health care environments (for example, personal computer skills, spreadsheets, word processing, patient record systems, EHR systems, etc…) Qualifications MINIMUM EDUCATION: High School Diploma or equivalent MINIMUM EXPERIENCE:• Three years' experience in the healthcare field including one year experience as a Medical Assistant, Medical Administrative Clerk, Patient Services Representative, or Dental Assistant

Float Health is hiring in Eureka, CA! About Float Float Health is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 45,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients. The Role As a Scheduling Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks-responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical. In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability. What you'll do: Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses Schedule and confirm 10-30 patient visits per shift with accuracy and empathy Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details Ensure all necessary documentation is collected and uploaded for scheduled visits Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners Required skills: Excellent critical thinking and problem-solving abilities Highly organized and capable of managing competing priorities with strong time management Exceptional customer service and communication skills-able to explain complex or sensitive information clearly and empathetically Comfortable working both independently and as part of a team in a dynamic, evolving environment Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools A mindset geared toward continuous improvement and operational efficiency Prior experience in healthcare or familiarity with medical terminology is strongly preferred Location and Schedule: Location: This is a fully remote position based in the US. Employment Type: This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role. Work Hours: Float operates in the PST time zone. Work hours for this position are likely to be 11am to 7pm PST (including Saturday and Sunday). Benefits: Medical, dental, vision 401k matching Unlimited PTO with minimum days Paid parental leave Phone & internet monthly stipend Annual Learning Stipend HSA & FSA Voluntary Life, Accident, Hospital, and Critical Illness Insurance Zero commute. Work wherever you are (on or around US hours) Compensation: Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000 per year. Individual compensation will be commensurate with the candidate's experience and location. Culture: We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

, by Sunrise Sunrise Group is building the future of sleep health by combining innovative technology with expert care. Our mission is simple: make better sleep accessible to everyone. We do this in two ways: 🔹Sunrise: our technology for diagnosis, treatment, and care delivery 🔹Dreem Health: our digital clinic, where patients receive care from sleep specialists Together, we're tackling one of healthcare's biggest challenges - helping millions of people with sleep disorders get the care they deserve.We're a fast-growing team across the US and Europe, backed by more than $50M (€46M) from leading investors including Amazon's Alexa Fund, Eurazeo, Kurma, and VIVES. If you want to make a real impact in healthcare and help people sleep better, you're in the right place. And if you don't see the perfect role right now, reach out; great people often find their place here. Your opportunity Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical - you ensure every referral moves smoothly from first contact to scheduled appointment. You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient. This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You'll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients' access to high-quality sleep care. If you're someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded. What you'll do Referral Intake & Processing Receive and process all incoming referrals via fax and email Upload referral documents and patient information into internal systems Validate referral completeness, flag missing information, and follow up when needed Maintain accuracy and consistency across CRM and EHR documentation Patient Communication Call every patient immediately after a referral is received Follow standardized scripts to explain next steps and schedule appointments Conduct follow-ups for no-shows, cancellations, and rescheduling needs Deliver exceptional customer service with empathy, clarity, and professionalism Workflow Execution Follow structured, repetitive day-to-day processes with precision Document every patient interaction with strong attention to detail Multitask across systems while maintaining speed and accuracy Build, optimize, and maintain workflows and the tools that support them Collaborate with teammates and escalate operational issues when necessary Required qualifications 3 to 4 years of referral coordinator experience Experience in healthcare or startup environments Bilingual Spanish required Sleep-related experience is a plus Strong people skills and communication skills Ability to collaborate cross-functionally Strong problem-solving skills and ability to identify both issues and solutions Excellent documentation habits; highly organized and detail-oriented Ability to multitask in a fast-moving operational environment Customer service mindset Experience with VOIP calling tools such as Aircall or 8x8 CRM experience required (HubSpot preferred) Must live and work in Pacific Time Zone This role may require occasional travel (approximately 1-2 times per year) for team gatherings, training, or company events. About our team At Sunrise Group, we're essentially one big team. What makes it special here is how different our backgrounds are. Some of us are doctors or care coordinators, others are engineers or product builders, working across the US and Europe. The mix can feel unusual at first, but it's what makes the work exciting: everyone brings something different to the table.Day to day, we strive to keep things simple and clear. We trust each other to do our part, and we know the work is always stronger when we collaborate. We stay optimistic, because joy matters here, and we lead with compassion, knowing that sleep health is personal and the stakes are high. If you want a place where you'll get real ownership, where your ideas move quickly, and where your work has a direct impact on patients, you'll feel right at home with us. What we offer Fully remote work environment Meaningful work that directly improves peoples' lives Be part of an international team across the US, Paris, Belgium 1-2 team gathering a year Comprehensive health benefits (medical, dental, vision) 401(k) with company match 20 days PTO + 10 paid holidays + paid sick leave Internet and phone reimbursement for remote employees Compensation $60,000- $65,000 base salary depending on experience. We hire humans, not bullet points. Don't meet every single qualification? That's okay. We care more about who you are than what's on your CV. We're looking for people who are curious, resourceful, and ready to roll up their sleeves. If you think you could make an impact here, we'd love to hear from you. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

The Referral Coordinator is responsible for being the first point of contact for patients as they begin their therapy care. This is a full-time remote position working Monday-Friday from 8:30am-5:00pm. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Essential Functions: Provide initial support and guidance to patients through phone and text interactions Coordinate a variety of work list queues based on patient contact methods which could include inbound calls, outbound calls and texting Proficiently create a new account in the practice management system Communicate all pertinent information to patients, including appointment information, directions, check-in times, and referral information Verify and accurately document patient insurance information and maintain a working knowledge of health care plan requirements and health plan networks Perform efficient scheduling with attention to detail using practice management software Ability to manage multiple tasks efficiently in a fast-paced environment Maintain a high level of attention to detail, ensure accuracy and consistency in patient communications, adhering to company protocols and standards Engage in clear, professional communication, both written and verbal, with both internal and external clients, patients and staff Maintain patient confidentiality and adhere to PHI and HIPAA guidelines Respond to inquiries and relay information without delay, maintaining open lines of communication All other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent Proficient in Microsoft Word, Outlook, and Excel Customer Service experience required Experience with accurate and proficient written communication i-Health Administrative or Medical Office experience preferred Benefits & Compensation: Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package - to learn more click here. Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more. Working Conditions: Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance. Requires the ability to stand, walk, bend, and move continuously throughout the shift. Must be able to frequently perform physical activities such as pushing, pulling, and reaching. Visual acuity to read electronic and paper documents. Auditory ability to participate in phone or video calls clearly. Manual dexterity to operate standard office equipment (e.g., computer, phone, printer). Setting: Clinic or Remote Essential Requirements: Ability to: Comply with company policies, procedures, practices, and business ethics guidelines. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance. Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively. Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions. Notes Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing *****************. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: *********************************************************************** Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: This role at Job Duck offers the opportunity to support a fast‑paced professional environment where responsiveness and smooth communication truly make a daily impact. The position centers around assisting clients with care, managing incoming calls with a warm and engaging presence, and ensuring that follow‑ups and intakes are handled with clarity and consistency. You will contribute by preparing polished templates, maintaining accurate spreadsheets, and coordinating schedules so operations run seamlessly. A candidate who thrives in this role enjoys interacting with others, communicates with confidence, and stays organized even when navigating multiple software tools at once. If you bring strong English skills and a naturally outgoing approach to your work, you will excel here. • Salary Range: 1,150 USD to 1,220 USD Responsibilities include, but are not limited to: Answering phone calls (approximately 10/day), it can vary Handle scheduling and calendar coordination Support general administrative functions Create and maintain spreadsheets Templates drafting. Client intake and follow-up. Requirements: Strong written and spoken English Excellent grammar and communication skills Responsive and detail‑oriented Comfortable using multiple software platforms simultaneously Outgoing communication style Ability to stay organized while handling varied administrative tasks CRM: Lawmatics VoIP: RingCentral Internal communication: Microsoft Teams Channel, Slack Outlook Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. If you are trying to submit a referral for a specific role not currently listed on our job site, please submit that referral here. A member of our talent acquisition team will review it and take the next appropriate steps. We look forward to speaking with your referrals! What's it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Master Clinical Scheduler @ Midi Health: 👩 ⚕️💻 Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice! We offer a flexible work schedule and 100% remote environment with a competitive salary, benefits and a kind, human-centered environment. Business Impact 📈 Sole responsibility for creating every Midi clinician's schedule in Athena Daily monitoring of clinician schedules Management of patient waiting list to backfill patients as times become available Rescheduling of patients as needed Adjustment of clinician schedules as needed Cross-coverage of Care Coordinator Team responsibilities as assigned What you will need to succeed: 🌱 Availability! 5 days per week, 8 hour shift + 30 min unpaid lunch - 9:30 AM to 6 PM PST Minimum of five (3) years as a Clinical Scheduler building clinician schedules (preferably in AthenaHealth) Minimum of 1 year experience working for a digital healthcare company Proficiency in scheduling across multiple time zones Self-starter with strong attention to detail What we offer: Compensation: $30/hour, non-exempt Full Time, 40-hour work-week Fully remote, work from home opportunity! Benefits (medical, dental, vision, 401k) The interview process will include: 📚 Interview with Recruiter (30 min Zoom) Interview with Scheduling Supervisor + Lead Scheduler (30 min Zoom) Final Interview with Practice Manager (30 min Zoom) ***Scheduled Shift Time is M-F 9:30am-6pm PST*** Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot #LI-DS1 Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at ********************. Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find our CCPA Privacy Notice for California Candidates here.

**This position requires candidates to be located within reasonable commuting distance to Costa Mesa, CA. Training will be conducted on-site, with periodic visits required after training. The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions. This role is responsible for coordinating multi-provider schedules, verifying insurance benefits, and addressing scheduling issues with greater independence. PSS II may also mentor new hires and support daily operations. Note: This position will follow a hybrid training model during the first ninety (90) days of employment, requiring a combination of in-office and remote work. After the initial training period, the position will transition to a remote role. However, business needs may require adjustments, and team members must maintain the flexibility to report to the office when requested. Duties/Responsibilities: · Answer phones and greet patients courteously and respectfully. · Schedule and reschedule appointments for consultations, procedures, and follow-ups. · Verify and update basic patient demographic and insurance information. · Provide appointment instructions to patients in a clear and friendly manner. · Maintain accurate and confidential patient records in the scheduling system. · Communicate schedule updates with clinics and other departments as needed. · Participate in initial training and ongoing development sessions. · Meet basic productivity expectations for call handling and documentation. · Coordinate appointments across multiple physicians and departments. · Provide insurance verification and preliminary benefit information. · Create accurate price estimates and communicate them to patients. · Troubleshoot and resolve basic scheduling conflicts or escalations. · Assist with onboarding and mentoring of new staff. · Monitor schedules for efficiency and proactively address gaps or overlaps. · Contribute to process improvement by identifying workflow issues. · Meet or exceed performance benchmarks in accuracy and productivity. Qualifications: · High School Diploma or equivalent. · 2 years of scheduling experience in a medical setting. · Strong verbal and written customer service skills. · Excellent organizational and planning abilities; able to manage multiple tasks simultaneously. · Working knowledge of medical terminology, insurance plans, and authorization processes. · Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). · Familiarity with EMR systems; NextGen and Phreesia preferred. · Strong problem-solving and communication skills. · Bilingual (English/Spanish) preferred. Physical Requirements: · Prolonged sitting at a computer workstation. · Frequent use of a telephone. · Ability to maintain focus while multitasking. · Extended periods of viewing a computer monitor and reading small print. · Ability to retrieve files from cabinets, requiring reaching, bending, or kneeling. · Capability to lift and carry light objects. Pay Range: $24.00 per hr - $26.00 per hr

Job Description **This position requires candidates to be located within reasonable commuting distance to Costa Mesa, CA. Training will be conducted on-site, with periodic visits required after training. The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions. This role is responsible for coordinating multi-provider schedules, verifying insurance benefits, and addressing scheduling issues with greater independence. PSS II may also mentor new hires and support daily operations. Note: This position will follow a hybrid training model during the first ninety (90) days of employment, requiring a combination of in-office and remote work. After the initial training period, the position will transition to a remote role. However, business needs may require adjustments, and team members must maintain the flexibility to report to the office when requested. Duties/Responsibilities: · Answer phones and greet patients courteously and respectfully. · Schedule and reschedule appointments for consultations, procedures, and follow-ups. · Verify and update basic patient demographic and insurance information. · Provide appointment instructions to patients in a clear and friendly manner. · Maintain accurate and confidential patient records in the scheduling system. · Communicate schedule updates with clinics and other departments as needed. · Participate in initial training and ongoing development sessions. · Meet basic productivity expectations for call handling and documentation. · Coordinate appointments across multiple physicians and departments. · Provide insurance verification and preliminary benefit information. · Create accurate price estimates and communicate them to patients. · Troubleshoot and resolve basic scheduling conflicts or escalations. · Assist with onboarding and mentoring of new staff. · Monitor schedules for efficiency and proactively address gaps or overlaps. · Contribute to process improvement by identifying workflow issues. · Meet or exceed performance benchmarks in accuracy and productivity. Qualifications: · High School Diploma or equivalent. · 2 years of scheduling experience in a medical setting. · Strong verbal and written customer service skills. · Excellent organizational and planning abilities; able to manage multiple tasks simultaneously. · Working knowledge of medical terminology, insurance plans, and authorization processes. · Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). · Familiarity with EMR systems; NextGen and Phreesia preferred. · Strong problem-solving and communication skills. · Bilingual (English/Spanish) preferred. Physical Requirements: · Prolonged sitting at a computer workstation. · Frequent use of a telephone. · Ability to maintain focus while multitasking. · Extended periods of viewing a computer monitor and reading small print. · Ability to retrieve files from cabinets, requiring reaching, bending, or kneeling. · Capability to lift and carry light objects. Pay Range: $24.00 per hr - $26.00 per hr

Were seeking a reliable and detail-oriented Booking & Scheduling Specialist to support clients by coordinating schedules, managing bookings, and ensuring a seamless experience from start to finish. This fully remote role is ideal for someone who enjoys organization, client communication, and keeping details running smoothly. What Youll Do: Manage bookings, schedules, and confirmations Communicate with clients to gather details and provide updates Ensure accuracy and timely follow-ups Deliver professional, friendly support throughout the process What Were Looking For: Strong organizational and communication skills Customer service or administrative experience (preferred, not required) Comfortable working independently in a remote setting Detail-oriented, dependable, and tech-comfortable Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Opportunity for growth within a supportive team

The Patient Service Coordinator is responsible for all aspects of physician and patient scheduling tasks including, but not limited to: scheduling all office visit appointments, confirming office visit appointments, directing new patients to the practice location, and informing the patients of documents and payment arrangements required at the time of visit. The individual must possess the ability to verify insurance eligibility, reschedule appointments, and obtain the correct corresponding authorizations. ESSENTIAL DUTIES & RESPONSIBILITIES: Uses telephone headset and computerized appointment scheduling program to schedule patient appointments for specified physicians according to physician-specified protocol. Enters key demographic and insurance information into a permanent account; checks for IPA authorizations. Follows appointment scheduling protocol for each physician. Follows guidelines for patient access. Verifies insurance eligibility daily to ensure patients are covered for the current month. Ensures patients understand they are to arrive to their appointment with their referral form and x-rays. Informs patients the appointment may be cancelled if the referral and x-rays are not available. Informs patients of practice's policy on collecting payment at the time of service. Informs new patients about the practice's website; encourages them to visit and complete paperwork and print a map with directions to the practice. Checks e-mail regularly and responds to established patients who have requested an appointment through the website. Any urgent calls to a physician should be e-mailed to the Triage department or reach the appropriate specialty area using the backline to assure the call is handled expediently. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice. Meets all Productivity Standards/Goals. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. QUALIFICATIONS: High school diploma required. Minimum two years' experience working in a physician practice scheduling appointments. Comfortable using e-mail and interacting with Internet applications. Computer literate - with keyboard skills and knowledge of practice management and word processing software. Strong written and verbal communication skills. Strong customer service skills. REQUIREMENTS: The individual MUST reside in Southern California This position requires onsite training at our office for the first few weeks. Upon successful completion of the training period, the role will transition to a fully remote work arrangement. Expected to meet KPI's Within 30 Days Average Call Handling Time: 4-6 minutes Call Abandonment rate: less than 5% Average Speed to Answer: less than 30 seconds Agent absenteeism: Less than 5% Hourly Call Volume: 10 calls per hour Average appointments per day: 70 appointments per day TYPICAL PHYSICAL DEMANDS & WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and may need to lift up to 15 pounds. PAY RANGE: $21-23 per hour

Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. Key Accountabilities: Answer inbound calls and screen callers for eligibility. Complete the correct assessment for the callers who wish to enroll. Help with plan selection as needed Help set tasks for Agent callbacks if needed. Maintain accurate client information in the American Exchange CRM system. Assist current clients with services such as updating their income, demographic info, checking status of their insurance policy, getting ID card if able, etc. Process enrollments and generate quotes for clients as needed Assist in projects as needed, such as payments, commission tracking, Marketplace checks, or carrier checks What we are looking for: Works well in a team environment Projects positive and productive behavior Willingness to ask for help when complications arise Punctuality in accordance with scheduled work hours Attention to detail is imperative as data entry is a big part of day to day work Job Requirements Quiet place to work in your home, with little to no distractions A reliable high speed internet connection Dependability to be at work each day and adhere to your schedule. Compensation $40000/year salaried position, non-commissionable (straight salary, not dependent on sales for commissions) Pay: $40,000.00 per year Benefits: Work from home - Remote

Patient Financial Service Coordinator - (10032590) Description The Patient Financial Services (PFS) Coordinator supports the operational and administrative functions of the PFS department. This role serves as a liaison between staff, leadership, and other departments to ensure timely and accurate resolution of patient accounts, adherence to regulatory and compliance standards, and continuous improvement of revenue cycle processes. The PFS Coordinator assists in monitoring workflows, training staff, and supporting performance metrics to enhance the patient's financial experience and optimize reimbursement. Coordinates daily work assignments and monitors productivity and quality metrics for PFS staff to ensure timely and accurate processing of accounts. Serves as a point of contact for escalated issues related to billing, collections, payment posting, and patient inquiries; collaborates with internal departments to resolve complex account issues. Assists in onboarding new staff (including vendors) and establishing system access. Supports the coordination of process improvements and standard operating procedures. Prepares and distributes reports related to key performance indicators (KPIs), account status, and team performance. Provides administrative support for audits, quality assurance reviews, and compliance initiatives to ensure adherence to internal and external standards. Supports special projects and initiatives as assigned by leadership. Qualifications Minimum Education: High School Diploma or equivalent (associate or bachelor's degree preferred) Minimum Experience: 3+ years of experience in patient financial services, medical billing, or revenue cycle operations Pref. Certification/Licensure: Certified Revenue Cycle Representative (CRCR) or equivalent preferred Preferred Experience: Experience in Epic or other EHR systems; prior experience in a large health system or academic medical center Skills: Strong Organizational and communication skills Ability to analyze data and identify trends Proficiency in problem-solving and conflict resolution Ability to work independently and collaboratively in a fast-paced environment Microsoft Office Suite (Excel, Word, Outlook) Epic or Similar revenue cycle systems Primary Location: US-Nationwide-USA-Remote-US-RemoteJob: Accounting/FinanceWork Force Type: RemoteShift: DaysJob Posting: Dec 16, 2025Minimum Hourly Rate ($): 26. 809100Maximum Hourly Rate ($): 41. 554100

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.