Customer Service Representative jobs at Regency Furniture - 612 jobs

Work Mode: Remote $500 Sign On Bonus! - Now Hiring for our March 2nd, 2026 Training Class! Opportunity As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. Specific Responsibilities * Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. * Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. * Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. * Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. * Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books. * Gain knowledge of all Kohler and Sterling products and the associated warranties associated. * Read and understand technical publications, diagrams, and specification documents. * Excellent interpersonal and communication skills. * Track orders, provide availability, and other shipping information. * Up sell Kohler and Sterling products and accessories as appropriate. * Assist with implementing procedures to maximize up-time and phone coverage. * Track trends in product variations and report to engineering and quality as appropriate. * Participate in department initiatives as needed. * Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. * Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Skills/Requirements * High school diploma or GED required, 2-4-year degree preferred. * 1+ years of customer service experience desired. * Previous computer experience is necessary to be successful in this position. * Experience in a call center environment preferred. * Completion of internal Brand Ambassador Program required. Work from home requirements: Equipment provided! * The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. * Have a separate confidential and distraction free workspace with no background noises. * Freedom from other responsibilities - you must be focused on delivering a world class service experience. * Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. * Full-time hours are 34-36 hours/week after training, more will be required during peak season. #LI-KS1 #LI-Remote Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! Do you believe that the journey doesn't end when the trip is over? As a Customer Retention Specialist, you'll ensure that every traveler feels heard, valued, and inspired to travel with us again. You'll be the voice of care and loyalty, strengthening our long-term relationships with travelers and helping us turn happy customers into true brand ambassadors. At Ventura TRAVEL, we offer authentic, interactive, and innovative travel experiences. We truly want our travelers to soak in the enriching culture and stunning beauty of the country while engaging in fun group activities with the locals. Come join us and be a part of something truly special! Ventura TRAVEL was ranked #14 in the list of Germany's Best Employers 2024 by ZEIT (a leading national newspaper) and Kununu (Germany's top employer review platform), out of thousands of rated companies. Read more here (in German). On daily basis, you will Identify and reduce customer concerns that could impact brand trust. Call travelers after their tours to gather feedback and ensure they feel valued. Motivate travelers to complete CSat surveys and inspire them to rebook. Encourage travelers to book again and stay loyal to our brands. Respond to negative comments and reviews (including on social media) with professionalism and care. Pass bigger claims or unresolved cases to the Customer Service Specialists. Communicate trends and traveler feedback to product, sales, and service teams, making clear improvement suggestions. Use AI tools to save time and improve how you work. The basics you bring along At least 2 years of customer service experience with strong and proven results. You genuinely care about the travel experience of each customer. You turn feedback (even difficult conversations) into constructive outcomes. You remain professional and composed when handling complaints. You work proactively with internal teams, always aiming to improve processes. You're a team player and communicate clearly and respectfully. You are available to work 8 hours per day between 8AM and 8PM, Central European Time (CET). You speak and write French fluently, and are confident in English as well. You can impress us even more with Experience in the travel industry. Familiarity with digital tools like CRMs or booking platforms. Experience working with different types of clients. What we promise you Freedom to be creative in achieving results. International & friendly working environment. Quarterly Social Days and Team Events. Work out of other offices in the Ventura network around the world. Opportunity to constantly learn and grow. We care about the well-being of your employees (regular O3, satisfaction surveys etc.) Yearly 2-week offsite. Participation in the overall company's profits. Visit our Career Page to get more insights into our office life. Confidentiality & Diversity Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, NJ & FL. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements. Schedule: 1st shift. Shift times range between 7:15am-5:30pm. This job requires a commitment to work a schedule that will include at least one weekend shift. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do: Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time. Provides information to members on road service policies and procedures. Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member's applications. Hourly rate: $19.00 - 20.00 per hour Qualifications Education High School Diploma or GED Required or 4 years of experience in lieu of degree Required Experience Customer Service experience Required and Call Center experience Preferred Licenses and Certifications Skills Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, NJ& FL. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements. Schedule: 2nd shift. Shift times range between 1:00pm-12:00am. This job requires a commitment to work a schedule that will include at least one weekend shift. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do: Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time. Provides information to members on road service policies and procedures. Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member's applications. Hourly rate: $19.00 - 20.00 per hour Qualifications Education High School Diploma or GED Required or 4 years of experience in lieu of degree Required Experience Customer Service experience Required and Call Center experience Preferred Licenses and Certifications Skills Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction. At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customer service. What You'll Love About This Role: Purpose-Driven Impact: Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care. Stability & Growth: Join a well-established team with opportunities for career advancement, skill development, and personal growth. Supportive Team Environment: Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter. Comprehensive Training & Development: Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching. Recognition & Reward: Your dedication and hard work will not go unnoticed-outstanding performance is regularly recognized and celebrated. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and mail. Provide accurate information on products, services, pricing, and other related details. Assist clients with benefit placements, tracking, and resolving any issues or complaints. Maintain and update customer records in our database as necessary. Follow up with clients to ensure satisfaction and build strong, lasting relationships. Work collaboratively with team members to ensure a smooth customer experience throughout the sales process. Qualifications: 1-2 years of experience in customer support or a related field. Exceptional communication skills, both verbal and written. A demonstrated ability to manage customer inquiries with empathy, professionalism, and care. Proficiency with customer support software and systems is essential. Strong problem-solving abilities and attention to detail are a must.

Findaway is dedicated to delivering simple and immediate access to content - wherever you are, whenever you want! We've had the privilege of being recognized multiple years in the INC. 500/5000 fastest growing companies in America, in the Weatherhead 100 as one of the fastest growing company in Northeast Ohio, NorthCoast 99 “Best Places to Work” with a distinction award for “Passion” and on the Plain Dealer's Top Workplaces list. Our Core Values were firmly entrenched in the workplace prior to the launch of our first product, and will remain the most important building block of Findaway as we continue to grow. We believe that you either find a way, or make one. Findawayers believe nothing is impossible. We work hard, but we laugh a lot. A lot. And we think that is the way it should be. Do you thrive in a fast-paced challenging environment? Do you believe in conversations over emails? Do you possibly have a slight addiction to coffee? At Findaway, we don't just have jobs; we build careers, relationships, and achieve success as a team. We hire, retain, and continue to develop the best talent in the industry! Job Description The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business! One Full-Time Customer Service Representative Primary responsibilities: Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool. Manage business order needs including order entry, changes, approvals, and tracking. Coordinate Playaway sampling initiatives. Facilitate customer data updates within the system and other business critical information. Support e-commerce website with customer troubleshooting and internal testing needs. Learn and function within our internal NetSuite business system. Direct customer outreach for past due invoice followup and documentation. Qualifications Critical thinking and problem solving skills for customer and data troubleshooting that arises. Efficiency in computers and technology for internal operating system and website support. Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook. Ability to learn a new operational system and follow guided instructions. Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers. Strong organizational skills with the ability to shift focus in our fast paced environment. Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info. Ability to manage high volume of workloads and to work within an environment with changing priorities. Bachelors degree required. Additional Information All your information will be kept confidential according to EEO guidelines.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Are you great with people, detail-oriented, and ready to build a career that actually makes a difference? At S&A Group, we're growing fast and looking for dependable professionals with strong customer service skills and a passion for helping others. As a Client Relationship Specialist, you'll guide potential clients through our benefit programs and help current clients with their account needs- all with full training and no cold calls. 🏆 Why Join Our Team? Work From Home Flexibility - Enjoy a hybrid setup with occasional in-person meetings in Birmingham. Full Training Provided - We'll teach you everything you need to succeed. Fast Career Growth - Advancement opportunities based on performance, not seniority. Positive, Team-First Culture - We're more like a family than a workplace. Performance Bonuses - Your hard work pays off with real financial rewards. What You'll Do Speak with prospective clients to help them understand and enroll in our benefit programs. Support current clients by answering billing questions and updating their plan info. Recommend upgrades based on client needs and available options. Ensure each interaction is positive, clear, and productive. Stay connected with leadership on service updates and best practices. What You'll Need Prior experience in customer service, sales, or account management. A laptop or iPad, high-speed internet, and a quiet workspace. A strong work ethic and positive attitude-we can train the rest! High school diploma or GED required. Compensation $50,000-$65,000 per year, based on performance. Additional bonuses and incentives available. About S&A Group At S&A Group, we don't just hire people-we invest in them. With hands-on support, mentoring, and a proven system, we help our team members grow professionally, personally, and financially. We're proud to be a company that rewards hard work, encourages collaboration, and makes space for you to build a life you love.

It's a great time to join Velcro Companies! Job Objective: The Customer Relations Specialist plays a vital role in delivering an exceptional customer experience by managing direct inquiries through E-Mail communication and Salesforce. This role is specifically focused on supporting Velcro USA's Transportation business segment, requiring a high level of accuracy, empathy, and responsiveness. The specialist will proactively identify opportunities to improve efficiency and streamline processes that enhance service delivery and customer satisfaction. Collaboration and teamwork are essential in fostering both employee engagement and customer loyalty. This is a hybrid position requiring 2-days per week on-site at our Manchester location (Tuesdays and Wednesdays), and 3-days remote work. Essential Job Functions: Responsible for day-to-day servicing of existing customers through order processing, accurate and timely communication, problem resolution, and follow-through to fulfill customer needs. Experience with EDI activity and functionality is beneficial Managing high-revenue accounts, attending weekly meetings with customer to review releases and accessing customer portals to confirm purchase orders. Assist customers with order management, provide information on pricing and stocking levels, and work to resolve pricing, billing, and shipping issues Act as the primary contact for customers collaborating with internal departments (i.e. sales, marketing, manufacturing, and supply chain) Utilize the ERP system to enter and manage orders, process quality complaints, and research and resolve customer issues Work in accordance with the organizational and departmental policies and procedures. Meet and exceed defined CRS metrics and objectives Support management in proactively communicating with customers on open order/past due order issues Maintain proficiency in the customer service systems, processes, product offering and workflow of critical functional areas outside of customer service Responsible for covering co-workers' absences i.e. vacation, sick, leave of absence Assist with projects as assigned Participate in ongoing training Run reports using Orbit, such as open orders and shipment reports. Other duties and responsibilities may be assigned in order to support customer and departmental needs Job Qualifications: Education and Experience Associates degree preferred Minimum of 3+ years of experience in a similar customer service, sales support or account management role. Prior work experience in a manufacturing environment required. Knowledge of customer service principles and best practices. Proficient in MS Office applications; including Outlook, Excel, Word, and PowerPoint as well as Salesforce and Five9. Experience with Oracle order entry preferred and EDI is a benefit. Strong communication skills, both oral and written. Professional demeanor and proven conflict resolution skills. Passion for servicing our customers is a priority. Ability to maintain proficiency in the customer service systems, processes, product offerings and workflow of critical functional areas outside of CS. Key Competencies Customer Focused Critical thinking and problem-solving skills Planning and organizing Decision-making Strong oral and written communication skills Teamwork Conflict management Ability to identify technical or customer issues needing escalation Adaptability Stress tolerance Work with all levels of the organization in an effective manner Technical/Functional Skills Learning Agility Time Management Organizational Agility Interpersonal Savvy OUR COMMITMENT TO SAFETY AND EMPLOYEE WELL-BEING Fostering a culture where people thrive-safely, purposefully, and with opportunity. At Velcro USA Inc., we are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We offer competitive pay, a comprehensive benefits package, and generous time-off to meet the diverse needs of our workforce. Our culture encourages advancement and provides opportunities for both personal and professional development. Safety is a core value at Velcro USA Inc. and an essential part of every role. We are dedicated to maintaining a safe, healthy work environment through strict adherence to our Global Safety Rules and our goal of achieving Zero Injuries of Any Kind (ZIAK). Employees are expected to complete required safety training, use personal protective equipment (PPE), report unsafe conditions, and follow protocols for fall protection, lockout/tagout (LOTO), hot work, and confined spaces. Together, we foster a culture of prevention, accountability, and care. Health and Welfare Benefits: Medical and Prescription Coverage (HSA and HRA Options) Dental Coverage Vision Coverage Flexible Spending Accounts Award Winning Wellness and Incentive Program Life Insurance Short- and Long-Term Disability Business Travel Accident Insurance Voluntary Accident & Critical Illness Insurance EAP (Employee Assistance Program) Retirement Savings Plan 401(k) Saving Plan with generous 5.5% Company match and Immediate Vesting Time-Off Benefits Paid Vacation Time Paid Sick Time Paid Parental Leave 13 Paid Company Holidays Other Benefits and Programs Tuition Reimbursement Program Financial Wellness Benefit - Smart Dollar Employee Recognition Programs Employee Resource Groups Charitable or Educational Matching Gift Program Employee Referral Bonus Program Velcro Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits: Competitive salary Dental insurance Free uniforms Health insurance Paid time off Company parties Free food & snacks Do you have previous experience in a Sign & Graphics business????? Are you currently a Customer Service Representative in a Sign & Graphics business????? We are growing and currently have a full time opening for a Account Executive/Project Manager This position is Monday-Friday. 8am-5pm. You will be responsible for Estimating & processing customer projects from start to finish. Customer requests are processed by email, phone and in person. A qualified candidate should have the following. 1. Minimum of 1 year of experience in a Sign shop or related printing business. 2. The ability to meet deadlines and work as a team 3. Great attention to detail. 4. A Valid drivers license. 5. Better than average math skills. 6. Excellent customer service skills *** Experience with Corebridge is a PLUS**** We offer Health insurance, dental & vision and Paid time off *** IF YOU HAVE CURRENT SALES EXPERIENCE IN THE SIGN & GRAPHICS INDUSTRY WE WOULD LIKE TO SPEAK WITH YOU Flexible work from home options available. Compensation: $30.00 - $45.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

The New Patient Scheduling Specialist is critical in driving our success by consistently engaging with warm leads through calls, texts, and emails. Their primary responsibility is to schedule high-quality appointments on the practice's calendars, ensuring a seamless and world-class experience for all involved. Every interaction, whether outbound or inbound, is an opportunity to secure new orthodontic or dental patients. The ideal candidate possesses a strong "assume the sale" mentality, working diligently to meet and exceed goals while upholding the highest service and partner satisfaction standards. RESPONSIBILITIES Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments. Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities. Handle inbound calls from potential patients, providing information and addressing their needs. Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking. Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently. Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines. Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates. Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability. Foster and maintain a professional and productive relationship with the primary contact for each assigned practice. Report all set appointments at the end of each day to ensure accurate tracking and communication with the team. Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed. Participate in daily team meetings, contributing insights and updates to improve team performance. REQUIREMENTS Experience: Proven experience in a high-volume outbound calling or sales role, preferably within healthcare. Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with potential patients and partners. Bilingual (English/Spanish) Organization: Strong organizational skills, with the ability to manage multiple tasks, leads, and pipelines simultaneously. Self-motivation: Highly self-motivated and able to follow a structured daily workflow with minimal supervision. Technical Proficiency: Proficient in using CRM systems, particularly HighLevel, and communication tools such as email, text messaging, and phone systems. Detail-oriented: Meticulous attention to detail, ensuring accurate record-keeping and thorough follow-up on all leads. Customer Service: A strong commitment to providing a world-class experience for partners and potential patients, focusing on exceeding expectations. Problem-solving: Ability to identify and escalate concerns or blocks in the process, with a proactive approach to finding solutions. Time Management: Effective time management skills, with the ability to prioritize tasks and manage a high volume of leads daily. Team Collaboration: Ability to work collaboratively with team members and other departments, participating in daily meetings and contributing to overall team success. ABOUT HIP At HIP, we don't have clients-we have partners. Everything we do is rooted in a collaborative mindset, where we grow together and succeed together. Our core values aren't just words on a slide; they're how we show up every day to make a difference for our partners, their teams, and their communities. Bring Your Genius What are you passionate about? What gets you in a flow state where work doesn't feel like work? Everyone here has something they're great at-a zone where they can bring energy, passion, and focus. That's your genius. It's not about just showing up; it's about showing up with purpose and using your unique talents to push us all forward. Elevate Others Success isn't about climbing the ladder alone. It's about lifting others up along the way. Whether it's mentoring a teammate, helping a partner's team crush their goals, or just stepping in to support someone, we're here to make sure everyone around us wins. Elevating others isn't just a nice idea-it's how we get better together. Drive Value It's not about just checking the boxes. It's about asking, is this actually working? Does this help our partners succeed? If something's not driving value, we rethink it. We're here to add real, measurable results-not fluff. And sometimes, that means going beyond the usual playbook to figure out what's best for this partner, right now. Own It This is simple: take responsibility. If you're in a role, own it. If something needs fixing, fix it. No passing the buck. We trust every person here to show up, take charge, and deliver. It's not about perfection; it's about stepping up and doing the work-together. These aren't just ideas-they're what make us HIP. Let's live them out every single day. Brand Promises At HIP, these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact. We Are More Than Marketing It's not just about running ads or generating leads. That's just the starting point. HIP goes deeper to help partners grow their practices, strengthen their teams, and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success. We Provide a Holistic Approach Everything in a practice is interconnected-operations, team structure, marketing, and patient experience. HIP takes a step back to look at the full picture. It's not about quick fixes but about ensuring that every piece works together to create sustainable growth. We Provide a White Glove Experience HIP aims to deliver an elite level of service in every interaction. Whether it's a call, a meeting, or a solution, partners should feel valued and supported at every step. It's about creating an experience where partners know their success is always the priority. We Go Beyond the Business HIP is focused on building real relationships with partners. It's not just about numbers or transactions-it's about understanding their goals, challenges, and vision. When there's trust and connection, the partnership goes beyond just business. It creates a foundation for mutual success. BENEFITS 401(k) matching Dental Insurance Health Insurance Vision Insurance Life Insurance PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days) Remote position SCHEDULE 8-hour shift 8 am- 5 pm (CST, MST, or PST) Training may be conducted 8 am - 5 pm CST (first 30 days) Monday to Friday COMPENSATION $42,000- $50,000 Base Salary Commission with an earning potential of approximately $5,000/annually Total OTE (On Target Earnings) $47,500-$55,000 Full-time W2 position for domestic candidates ONLY

Benefits: 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Help or transport service Signing bonus Training & development Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Flexible work from home options available. Compensation: $16.50 - $22.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

The Client Success Specialist is responsible for managing and improving the client experience by ensuring that all client needs are understood and satisfied, while acting as the subject matter expert and voice of the customer. This is accomplished through building meaningful relationships, delivering timely and effective communication and promptly responding to and resolving any unforeseen issues. The Client Success Specialist interacts with multiple internal departments, communicates with internal and external customers daily, and ensures the cards are produced as specified by the client. The client services specialist is a self-starter, proactive thinker, and a go-getter. The Client Success Specialist will support their assigned Client Operations team which may include Cards, Collateral, or Personalization (Central or Instant Issuance). Responsibilities Lead effective meetings with clients and partners, performing prompt follow-up for identified action items Collaborate with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions Analyze client data, providing program solutions efficiently and accurately. Communicate timelines, both internally and externally. Coordinate with internal departments, including graphics, IT, and production, to ensure all customer needs are met in a timely manner. Conduct thorough needs analysis for assigned conversions or projects and seek support from customers based on needs. Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) Ensure the timely and accurate delivery of client communications; document activity in internal CRM Identify trends and develop customer specific solutions in collaboration with cross-functional expertise Bridge unique client needs with internal expertise to provide creative and appropriate solutions Exceed client expectations by introducing and implementing new and developing solutions and service enhancements Maintain daily/weekly/monthly Key Performance Indicators (KPIs) for clients and serve as integral contributor to the regular Quarterly Business Review (QBR) process Ensure coordination of accurate billing, timely processing of client orders, response to inquiries and scheduling or attending meetings/calls, as needed. Qualifications Strong analytical problem-solving skills, identifying and resolving unique problems. Excellent written and oral communication skills as well as strong interpersonal skills. Demonstrated critical thinking, strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships both internally and externally, and in-person or virtually. Ability to handle pressure of multiple deadlines while maintaining composure and professionalism. Demonstrated ability to deliver client-focused solutions based on client needs Strong customer service and communication skill, including active listening, meeting facilitation, and presenting. Proficient in Microsoft Excel and Word; VBA/Macros Skilled in managing multiple concurrent projects, activities and tasks under time constraints Proficient communication skills including reading, writing and speaking in English. Requirements: Bachelor's Degree in Business or Communications, or equivalent experience 2+ years of client services and/or account management experience Retail banking or financial service industry experience, preferred Physical Demands: Work is conducted primarily in a seated position with extensive use of office equipment and requires walking, bending, reaching, and stooping on an occasional basis. Frequently required to work at a desk on a computer. Work involves dealing with detail, accuracy, and extensive human interaction. This role requires the ability to work from home in a virtual environment, where the following is required; reliable high-speed Internet access (hot-spot not acceptable) dedicated distraction-free home work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time Company Overview: CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at ********************* Benefits: Competitive pay rates and an inclusive, empowering and rewarding culture. Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage. CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Customer service representatives process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints. Pay for this role starts at $20/hr. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. * Demonstrate a sincere desire to assist customers and put their needs first. * Communicate effectively, based on a customer's mindset. * Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. * The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. * Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount. * Responsible for double-checking own work, and the work of others, to limit errors. * Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting. * The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers. * Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly. * Verify order status and all related aspects for fulfillment of customers' sales orders. * Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail. * After training you will be expected to troubleshoot customer product issues over the phone. * Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up. * Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must. * Other duties as assigned Requirements Requirements: * Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. * Must be able to work independently, accurately, and be detailed oriented. * Prior experience with ERP system Microsoft Dynamics will be given strong consideration. * Ability to effectively communicate in a positive and comprehensive manner * Strong phone contact handling skills and active listening * Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities. * Strong interpersonal skills and the ability to work in a team environment as well as independently * Detail-oriented, quality conscious, and a self-starter with organizational skills. * Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet. * Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position. * Microsoft Dynamics is a plus, but not required. Supervisory Responsibilities: None Minimum Qualifications: High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

Job Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Job Skills: Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma

As a FASTSIGNS Customer Service Representative you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business. What we offer at our office: * Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying 'I don't know' or 'I need help'. Only a smart person can say 'I Don't Know' and only a brave person can say 'I Need Help'. * Open avenue to management: discuss opportunities and challenges one on one, and at your request. * Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer's hands yourself and then receive appreciation and gratitude for saving the day. * Regular working hours Monday through Friday 8:30 AM - 5:00 PM Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products.

Requirements Requirements: Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. Must be able to work independently, accurately, and be detailed oriented. Prior experience with ERP system Microsoft Dynamics will be given strong consideration. Ability to effectively communicate in a positive and comprehensive manner Strong phone contact handling skills and active listening Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities. Strong interpersonal skills and the ability to work in a team environment as well as independently Detail-oriented, quality conscious, and a self-starter with organizational skills. Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet. Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position. Microsoft Dynamics is a plus, but not required. Supervisory Responsibilities: None Minimum Qualifications: High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program Salary Description Starting at $20/hr

We have openings for part-time fulfillment operators. This is an on-call position in which you would be able to set your hours and allow us to meet the needs of our customers. About our Fulfillment Department: We complete customized orders to meet our customer's needs. Some of the activities you may be asked to complete: Assembling binders Stuffing Envelops Assembling custom boxes/kits Collating Inserting coils to make books Pull orders in a warehouse setting You will need to be successful: High School Diploma Able to comprehend and apply basic mathematical principles and use a calculator Able to read and understand work instruction Able to stand for 8 hours Able to lift 30 pounds Applicants must be able to pass a drug screen, have reliable transportation to work on site, and have good work record.

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. **This is an onsite position** SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of Blackhawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned Perform work in accordance to ISO processes and procedures QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES : No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS : None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.