What does a region leader do?
A region leader is responsible for managing and supervising the workforce's performance in delivering excellent and high-quality services for the clients and customers. Region leaders strategize techniques in maximizing the staff's productivity and enhance efficiency to maintain daily smooth operations and production processes. They also coordinate with the customers to respond to their inquiries and requests, handle their concerns, and resolve their complaints. A region leader must have excellent knowledge of the market trends to identify opportunities that would generate more revenue resources for the business' growth and development.
Region leader responsibilities
Here are examples of responsibilities from real region leader resumes:
- Have demonstrated a comprehensive knowledge of the field, internal and Medicare advantage regulations.
- Execute a new quality model to maintain the best quality ranking for medicare advantage audits.
- Manage & budget payroll hours/dollars for exempt and non-exempt employees and facilitate business building workshops, within all salon managers.
- Manage labor and payroll effectively.
- Act as SME and team player.
- Inform members of benefits and resources with their Medicaid plan.
- Organize content and SEO strategy to launch new client websites.
- Collaborate with PepsiCo to develop new marketing and point of sale strategies.
- Prepare weekly, monthly report to immediate supervisor on FDCPA quality, compliance.
- Design displays, promotional offers for and run successful trade show presences for the company.
- Learned SEO and SEM techniques including link building, website optimization, and content building.
- Provide dashboard of operational KPIs, progress towards goals and lead discussion on business operating performance.
- Service pattern used to allow the application to have child windows while still following MVVM paradigms.
- Act as primary SME for all web needs, analytics, digital best practices, marketing.
- Track the impact of federal Medicaid legislation and potential impacts to the quality improvement strategy of KP.
Region leader skills and personality traits
We calculated that 12% of Region Leaders are proficient in Project Management, Customer Service, and Business Development. They’re also known for soft skills such as Customer-service skills, Analytical skills, and Leadership skills.
We break down the percentage of Region Leaders that have these skills listed on their resume here:
- Project Management, 12%
Employed extensive Agile and Technical Project Management skills, increasing departmental productivity.
- Customer Service, 11%
Re-engineered/Supervised Help Desk, which resulted in a decrease in open tickets and measurably improved customer service.
- Business Development, 8%
Developed executive presentations related to business development opportunities and growth initiatives included in annual marketing plans.
- Direct Reports, 6%
Manage 3 direct reports and regional team of 60 people with +$100M in annual spend.
- Excellent Interpersonal, 6%
Utilized excellent interpersonal skills with students, parents and co-workers in order to meet program deadlines and goals with efficiency.
- Client Facing, 6%
Played a critical role in improving all client facing reporting for 25 lines of business.
"project management," "customer service," and "business development" are among the most common skills that region leaders use at work. You can find even more region leader responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a region leader to have is customer-service skills. Their role and responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Region leaders often use customer-service skills in their day-to-day job, as shown by this real resume: "lead representation for ebay's north america customer support governance process. "
Analytical skills. Another soft skill that's essential for fulfilling region leader duties is analytical skills. The role rewards competence in this skill because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." According to a region leader resume, here's how region leaders can utilize analytical skills in their job responsibilities: "provide customer support for the software salonbiz/spabiz and add-ons, including database (access and oracle) and report trouble shooting. "
Leadership skills. This is an important skill for region leaders to perform their duties. For an example of how region leader responsibilities depend on this skill, consider that "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a region leader: "participated in the colgate leadership challenge; our cross-functional global team focused on improvements to our individual development programs within colgate. ".
Communication skills. region leader responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." This resume example shows what region leaders do with communication skills on a typical day: "coordinate open lines of communication between customer service group, operations and sales representatives upon being alerted to any complications. "
The three companies that hire the most region leaders are:
- Meta57 region leaders jobs
- SASR Workforce Solutions49 region leaders jobs
- Accenture26 region leaders jobs
Compare different region leaders
Region leader vs. Director of sales and marketing
A director of sales and marketing's responsibilities revolve around overseeing the sales, budgets, and all programs related to marketing. They must implement budget goals and revenue targets, evaluate the progress of the various teams, participate in securing sales and reaching out to high profile clients, and even negotiate contracts. Furthermore, they have the discretion to assign pricing and discounts, strategize ways to build a more substantial client base, and lead a team of skilled professionals to boost sales and improve client satisfaction.
There are some key differences in the responsibilities of each position. For example, region leader responsibilities require skills like "project management," "excellent interpersonal," "client facing," and "continuous improvement." Meanwhile a typical director of sales and marketing has skills in areas such as "product development," "strategic sales," "lead management," and "sales process." This difference in skills reveals the differences in what each career does.
The education levels that directors of sales and marketing earn slightly differ from region leaders. In particular, directors of sales and marketing are 3.0% less likely to graduate with a Master's Degree than a region leader. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Region leader vs. Territory sales manager
A territory sales manager is an individual who supervises the daily sales operations of sales representatives that are assigned to a particular location. Territory sales managers are required to meet sales targets to gain an increase in revenues and must maintain excellent customer relationships. They attend trade shows to promote the products and services of the company at the same time, conduct surveys to better understand the needs of their customers. As they are engaged in sales, territory sales managers must possess a bachelor's degree in business administration or management.
In addition to the difference in salary, there are some other key differences worth noting. For example, region leader responsibilities are more likely to require skills like "project management," "direct reports," "client facing," and "continuous improvement." Meanwhile, a territory sales manager has duties that require skills in areas such as "territory sales," "healthcare," "patients," and "work ethic." These differences highlight just how different the day-to-day in each role looks.
In general, territory sales managers achieve lower levels of education than region leaders. They're 7.8% less likely to obtain a Master's Degree while being 0.7% less likely to earn a Doctoral Degree.Region leader vs. Territory manager
A territory manager is responsible for monitoring the sales operations of the different sales team of an organization. One of the most crucial duties of a territory manager is to encourage the sales team to provide the best results for increasing the company's profitability. Territory managers are conducting sales training, improving marketing strategies and approach, reviewing sales pitches, analyzing current market trends, and reaching sales goals. Territory managers must display exceptional leadership and customer service skills to manage customers' needs and identify more business opportunities.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a region leader is likely to be skilled in "project management," "direct reports," "client facing," and "continuous improvement," while a typical territory manager is skilled in "patients," "product knowledge," "work ethic," and "trade shows."
Territory managers typically earn lower educational levels compared to region leaders. Specifically, they're 7.7% less likely to graduate with a Master's Degree, and 1.0% less likely to earn a Doctoral Degree.Region leader vs. Sales/marketing
Among the responsibilities of working in sales and marketing is to reach out to clients to achieve sales targets and secure customer satisfaction. It is also essential to come up and develop strategies to obtain sales and find new opportunities that will strengthen the client base and improve the company's brand and image. Furthermore, working in sales and marketing requires coordination with team members and superiors, so it is vital to have an active line of coordination and communication.
Types of region leader
Updated January 8, 2025
