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Regional director skills for your resume and career

Updated January 8, 2025
5 min read
Regional director example skills
Below we've compiled a list of the most critical regional director skills. We ranked the top skills for regional directors based on the percentage of resumes they appeared on. For example, 12.5% of regional director resumes contained healthcare as a skill. Continue reading to find out what skills a regional director needs to be successful in the workplace.

15 regional director skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how regional directors use healthcare:
  • Provide orientation to all newly hired registered nurses to the policies and procedures of Interim HealthCare.
  • Negotiated network contracts with healthcare facilities, physician groups, and ancillary providers utilizing various reimbursement methodologies and risk sharing arrangements.

2. Patients

Here's how regional directors use patients:
  • Spurred refinements to standing Physician orders regarding nutrition support patients to better address growing nursing acuity in Skilled Nursing environment.
  • Provided services in a unique oncology pharmacy setting while also assisted patients in obtaining access to comprehensive oncology treatment.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how regional directors use customer service:
  • Administer contract development, negotiation and finalization, develop customer service metrics, and direct rapid resolutions to customer issues.
  • Maintained ongoing communication system with country general managers to ensure compliance with company goals for service and customer service levels.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how regional directors use oversight:
  • Maintained executive oversight of the administrative operations of the business unit including on-boarding, invoicing, benefits, reporting and payroll.
  • Provide corporate level oversight and direction to General Managers in assigned region while keeping managers accountable for their operations.

5. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how regional directors use professional development:
  • Developed and implemented professional development programs for administrators and teachers, including enrollment, student supports, calendar and intranet.
  • Developed and presented professional development seminars on differentiation and data collection, analysis, and data-based intervention.

6. Financial Performance

Here's how regional directors use financial performance:
  • Analyzed operational data and financial performance to identify areas for quality improvement and cost savings related to population health.
  • Monitor financial performance, including compensation and overhead expenses; Budget development Monitor actual financial performance compared to budget.

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7. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how regional directors use human resources:
  • Recycled expertise in leading the development and implementation of innovative human resources programs and solutions for a large, complex organization.
  • Provided strategic and tactical direction to ensure implementation and execution of all marketing, operational and human resources policies and procedures.

8. Project Management

Here's how regional directors use project management:
  • Delivered integrated performance and values training in Competency Models, Professional Project Management, Operational Planning and Execution and Systems Integration.
  • Initiated a cross functional employee development program for engineers and project management staff to allow flexible allocation of service personnel.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how regional directors use business development:
  • Managed/directed all construction, business development, safety, personnel activity, compliance, strategy and overall profitability in the region.
  • Communicated with the Vice President and other senior staff regarding on operational, clinical and business developmental concerns of each location.

10. Work Ethic

Here's how regional directors use work ethic:
  • Coached District Managers on their managing, employee relations, and work ethics.
  • Showed high degree of initiative, entrepreneurial attitude and work ethic.

11. Performance Management

Here's how regional directors use performance management:
  • Implemented quarterly performance management and annual focal point merit compensation programs, leading to robust pay-for-performance links and elevated budget accountability.
  • Developed and implemented a results-oriented performance management process that focused on building employee capabilities and aligning departmental goals with organizational objectives.

12. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how regional directors use risk management:
  • Presented surveillance operations responsibilities and coverage to internal business partners, reducing theft, conspiracy, fraud and improving risk management.
  • Developed risk management strategies to identify and mitigate issues relating to supplier vulnerability, single/sole sourcing options and product/service availability.

13. Direct Reports

Here's how regional directors use direct reports:
  • Participated in strategic planning sessions, establishing financial goals, production objectives and measurements of performance for direct reports.
  • Supervised subordinate director and held accountable for 20 indirect reports.

14. Strategic Plan

Here's how regional directors use strategic plan:
  • Created and prepared executive-level presentations for Corporate Monthly Operating Review Meetings, Board Strategic Planning Committee, external conferences, etc.
  • Participated in strategic planning with other regional directors to ensure business direction was appropriate and positioned to achieve goals and objectives.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how regional directors use medicare:
  • Developed and led Network Management staff training on Medicare Advantage program contracting strategies, including reimbursement strategy and quality performance initiatives.
  • Managed the development and implementation of the Northeast Region Network Management Medicare Advantage annual strategic business plans.
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List of regional director skills to add to your resume

Regional director skills

The most important skills for a regional director resume and required skills for a regional director to have include:

  • Healthcare
  • Patients
  • Customer Service
  • Oversight
  • Professional Development
  • Financial Performance
  • Human Resources
  • Project Management
  • Business Development
  • Work Ethic
  • Performance Management
  • Risk Management
  • Direct Reports
  • Strategic Plan
  • Medicare
  • Real Estate
  • Revenue Growth
  • Business Plan
  • Service Delivery
  • Medicaid
  • Staff Development
  • Regulatory Compliance
  • Payroll
  • Federal Regulations
  • Coordinators
  • Training Programs
  • Succession Planning
  • CMS
  • Program Development
  • Strategic Direction
  • Strong Management
  • State Regulations
  • Enterprise Sales
  • ROI
  • Sales Strategies
  • Sales Growth
  • Business Operations
  • Indirect Supervision
  • Applied Behavior Analysis
  • Due Diligence
  • Contract Negotiations
  • RFP
  • Branch Management
  • Staff Training
  • Mid-Atlantic
  • KPI

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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