Regional director of operations jobs near me

Company: VB Spine Looking for a career where your work truly matters? At VB Spine, you'll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We're seeking a Senior Supervisor, Inbound Quality Operations to lead our Quality Control and Receiving teams in ensuring all incoming products meet the highest standards of quality, compliance, and readiness. This role offers the opportunity to lead a talented group of professionals, drive process improvements, and play a key part in maintaining VB Spine's reputation for excellence. What You'll Do Lead and direct Quality Control and Receiving employees to ensure timely and accurate inspection of incoming products Provide training, coaching, and performance feedback to team members to support ongoing development Establish work priorities and allocate resources to meet inspection and production schedules Track and report key metrics such as inspection throughput, accuracy, and productivity Drive continuous improvement initiatives focused on efficiency, documentation, and inspection processes Develop and implement capacity planning methods to balance workloads and optimize team performance Identify and execute relevant quality-related training programs Coordinate and resolve product or component quality concerns and corrective actions Maintain clear communication with management, coworkers, and suppliers on quality requirements and inspection procedures Write, review, and maintain departmental SOPs and work instructions to ensure compliance with regulatory and company standards Support FDA inspections, ISO assessments, and internal audits as needed Ensure adherence to GMP, GDP, and company quality procedures What You Bring Bachelor's degree required; Engineering degree preferred Minimum of 4 years related experience in quality control, inspection, or manufacturing (medical device industry preferred) Prior leadership or supervisory experience in a regulated environment Knowledge of GMP compliance for Class II Medical Devices Experience with inspection tools such as micrometers, calipers, indicators, gauges, and comparators Familiarity with ANSI Y14.5 Geometric Tolerances and ANSI/ASQC Z1.4 Sampling Plans Ability to read and interpret technical drawings, specifications, and quality standards Strong problem-solving, communication, and organizational skills Proficiency with Microsoft Office Suite, ERP systems, and document control software Proven ability to make sound quality decisions and manage multiple priorities in a fast-paced environment Why VB Spine? We believe in growing talent from within. At VB Spine, you'll join a high-performing team, benefit from mentorship and professional development, and play a meaningful role in advancing innovation in spinal care. This position offers the chance to shape quality operations that directly impact patient outcomes while building a rewarding career in a dynamic, mission-driven company. Compensation Pay for this role is competitive and based on experience, with factors like qualifications and performance taken into account. Final compensation is determined on a case-by-case basis and considers experience level, skillset, and market conditions. Benefits Include Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (PTO) and holidays Ongoing training and professional development opportunities Opportunity to grow within a fast-paced, innovative organization

Mural Group is a startup focused recruiting firm partnering directly with one of the top VC backed startups in Austin. This client is a Series A marketplace company founded by former startup operators with ground level experience at one of the fastest growing startups of all time. About the Role: As an Operations Manager, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. Working in-person from our Austin office, you'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. You'll collaborate face-to-face with leadership and cross-functional teams as the CEO of your territories, responsible for everything from growth to profitability. This is an opportunity to get in on the ground floor with with one of the fastest growing startups in the world. We are looking for high potential, low ego, problems solvers with an analytical toolkit and relentless determination. Who you are: 5-7 years of experience with a track record of excellence in any of these backgrounds: Former consultants or bankers who want to build Early-stage startup operators who've worn multiple hats Former entrepreneurs with a versatile problem solving toolbox Problem-solver who can handle immediate issues while building scalable solutions Comfortable startup pace and workload Highly competitive with a burning desire to be great What You'll Do: Full ownership of 5-15 territories (depending on size) Drive growth and profitability metrics Make strategic investment decisions and execute on them Launch and scale new markets Build and maintain relationships with customers and users of the marketplace platform Provide high-touch support while developing scalable solutions Prioritize effectively across multiple stakeholders Create processes that allow us to grow faster than our headcount Partner with our tech team to identify and solve scaling challenges Transform front-line insights into product requirements Identify the next burning problems beyond staffing that we can solve for dental practices Qualifications Proven track record of excellence in a high-intensity role Outstanding problem-solving abilities Strong analytical skills for P&L management Exceptional communication and relationship-building capabilities Self-motivated with ability to thrive in ambiguous environments Demonstrated ability to build and optimize scalable processes High standards in everything you do - never satisfied with "good enough" This role is not a fit for you if: You prefer receiving a set of tasks to complete vs. seeking out the most import problems to prioritize and solve. You're uncomfortable with ambiguity and rapid change You don't enjoy being on the phone You only want to work from home; this role is in-person in Austin, TX What's in it for you: Mentorship in a "no ego" startup - Direct line to the CEO and Co-founder Competitive salary + equity Unlimited growth potential - expand your ownership and role through success Frequent trips to Amsterdam to collaborate with tech team and founders

URGENTLY HIRING: Vice President of Operations (CEO of In-Patient SUD Facility) Employment type: Full-time Compensation: $120K-$165K (negotiable) Why Join Us? We're building a game-changing model for In-Patient Substance Use Disorder (SUD) care-and we need a strategic powerhouse to lead operations at our flagship facility. With a robust foundation and plans for national scale, this is your chance to shape the future of behavioral health delivery at the executive level. Your Role: What You'll Be Doing As the Vice President of Operations, you'll act as the CEO of our full-continuum in-patient SUD facility. You'll oversee clinical, medical, and administrative departments while ensuring regulatory compliance, optimizing performance, and leading high-impact strategic initiatives. Your Mission: Lead day-to-day facility operations across all departments (clinical, medical, administrative, facility) Ensure operational excellence across ASAM 3.7, 3.5, and 3.1 programs Maintain 100% regulatory compliance with CARF, ASAM, state, and federal standards Collaborate with Program and Medical Directors to deliver coordinated, high-quality care Lead budget planning, revenue cycle management, and financial performance Guide strategic projects including service line expansion and payer negotiations Optimize bed utilization, reduce time to admission, and improve claims success rates Who We're Looking For You're a proven operations leader in the behavioral health or SUD space-ready to take full ownership of a complex, growing, and mission-driven facility. You know how to “fill the bed,” run the full-service cycle, and deliver care at scale. Required Qualifications Must reside within Washington, D.C., Maryland, or Virginia. 8+ years in healthcare operations leadership, with 5+ years in behavioral health/SUD Deep understanding of ASAM, CARF, HIPAA, and behavioral health licensing requirements Demonstrated success in budgeting, revenue cycle, and P&L management Adept at leading multidisciplinary teams; strategic thinker with strong communication and leadership abilities. Preferred Qualifications Master's in Health Administration, Public Health, Business, or related field preferred Experience managing 100+ bed inpatient facilities (multi-site a plus) Experience building programs from 0 to 1, including outpatient initiatives Compensation, Schedule, and Perks Base Salary: $120K-$165K (negotiable) Incentive Bonus: 10-15% Equity and Expansion Opportunity Full Benefits Package (negotiable) Be at the forefront of a scalable care model designed for national growth Our Core Values Excellence in Care Integrity in Leadership Innovation in Operations Empathy in Every Decision Ready to Build Something That Matters? Step into a leadership role that will define the future of behavioral health. If you have the passion, experience, and operational edge to run a premier inpatient SUD facility, we want to talk. AAP/EEO STATEMENT It's the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic formation, marital status, status about public assistance, veteran status, or any characteristic protected by federal, state, or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified. #NowHiring #BehavioralHealthLeadership #HealthcareExecutives #OperationsVP #SUDCare #InpatientBehavioralHealth #HealthcareStrategy #ExecutiveJobs #ASAM #CARF #HealthcareCompliance #RevenueCycleManagement #ClinicalOperations #CEOTrack #MedicaidMedicare #BehavioralHealthOperations

The Ford Agency is actively recruiting for an Operations Manager to join a non-profit organization in Washington, DC. This key leadership role will oversee day-to-day office operations, manage vendor and contract relationships, act as a liaison with building facilities, and ensure the smooth functioning of internal systems and workflows. The ideal candidate will have a strong commitment to creating seamless operations and a strategic mindset to help drive organizational effectiveness. A fantastic opportunity for a proactive, solutions-oriented operations professional looking to make a tangible impact! Responsibilities Include: Oversee daily office operations, including facilities, maintenance, supplies, and vendor coordination Manage the full contract lifecycle: drafting, reviewing, execution, and compliance tracking Track office and vendor budgets; coordinate closely with Finance Team on reporting and forecasting Uphold health and safety protocols and lead improvements based on best practices Develop and maintain the Operations Manual and internal process documentation Collaborate with HR, IT, Finance, and leadership to ensure aligned and efficient operations Qualifications Include: Bachelor's degree or equivalent professional experience 5+ years of experience in business operations, vendor/contract management, or facilities oversight Strong project management skills and ability to juggle multiple high-impact priorities Excellent communication and cross-functional collaboration skills Familiarity with Salesforce and Google Suite Strong judgment and attention to detail Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************

Event Strategies, Inc. (ESI) is a full service event production company based in Alexandria, VA. ESI is seeking to hire organized and highly motivated Operations Managers full-time to support the administrative operations and logistics behind nationwide and global event productions. Operations Managers play a crucial role in supporting the day-to-day operational needs of both ESI and client events. Operations Managers will work closely with ESI project managers, technicians, labor, vendors, and clients to ensure that all logistical aspects of the events are seamless and executed efficiently. Events will include conferences, trade shows, concerts, outdoor and indoor political speaking events, traveling shows, and more. Compensation/Benefits Salary pay that is negotiable based on skill level and experience. Benefits include health, dental, and vision. Simple IRA with company match offered as well. How To Apply Please send your resume to ******************* or contact us at **************. Please be sure to include any examples of past events you have worked on if possible. Responsibilities Assist the Director of Operations and Project Managers in both the daily operation of the company and the execution of events by creating production schedules, budgets, trip summaries, tracking expenses, and assisting in vendor sourcing Create and manage transportation logistics for both equipment and personnel to and from event sites. This includes sourcing hotel room blocks, managing flights and rental cars Assist with managing event timelines and ensuring deadlines are met Responsible for the upkeep of collaborative documents and administrative materials for all ESI projects Responsible for conducting venue research, vendor sourcing, and vendor research projects Responsible for the day-to-day upkeep of the ESI headquarters Occasionally provide on-site support during events, ensuring everything runs smoothly and addressing any issues that may arise Qualifications 1-3 years of operations experience in event production or logistics is a plus but not required. Entry level experience is acceptable for this position. Must be able to be trusted with confidential information Strong organizational skills with the ability to multitask and prioritize effectively Excellent communication and interpersonal skills to interact with vendors, clients, and internal teams Ability to work well in a fast-paced, team-oriented environment Detail-oriented with a focus on accuracy and quality Flexibility to work evenings and weekends as needed for events Intimate knowledge of Microsoft Office and Google Drive products Experience Experience in the support of large projects or business operations preferred but not required Environment Work is performed primarily in the headquarters office in Alexandria, VA Occasional travel for events at venues such as hotel ballrooms, conference centers, arenas, concert venues as well as outdoors in amphitheaters and fields with a large media component at most events Team members working times may be irregular hours and on-call status including days, evenings, weekends, and holidays

Washington, DC (On-Site) Full-Time Georgetown Allure Medical Spa is a top-tier aesthetic destination in Washington, DC, known for advanced treatments, a luxury atmosphere, and a loyal client base. We combine beauty, science, and personalized care to help clients look and feel their best. Position Overview: We're hiring a dedicated Operations Coordinator to oversee day-to-day operations, support both the in-person and remote teams, and help drive internal performance. This is a leadership-focused role ideal for someone with deep experience in the medical aesthetics field and a passion for building structure, elevating team culture, and contributing to long-term business growth. Key Responsibilities: Operational Improvement: Optimize internal systems, workflows, and daily processes to ensure efficiency and consistency Team Coordination: Lead and organize staff schedules, priorities, and responsibilities to support strong team performance Business Development: Identify and implement ideas to increase client retention, improve service offerings, and support membership growth Marketing & Promotion: Lead local marketing efforts, social media content, email outreach, in-house promotions, and performance-driven campaigns Client Satisfaction: Maintain high service standards, handle client feedback professionally, and ensure a consistently positive experience Performance Tracking: Monitor KPIs, client trends, and operational data to support decision-making and accountability Brand Alignment: Ensure all communications, visuals, and interactions reflect the Georgetown Allure image and values What We're Looking For: Minimum 5 years of experience in the medical spa or aesthetics industry (required) Minimum 2 years of experience in a leadership or management role (required) Bachelor's degree (required) Proven ability to lead teams, create positive energy, and inspire both clients and staff Strong understanding of medical spa treatments, workflow, and client care standards Self-starter with a creative mindset and strong business development instincts Highly organized, motivated, and focused on long-term growth Must be available to work Friday through Sunday, plus two additional weekdays Looking for a long-term opportunity with potential to grow and lead for many years ahead This is more than just a role, it's an opportunity to be part of something special. You'll help shape the internal structure of a respected and growing medical spa, bring fresh ideas to life, and work alongside a passionate team that values excellence, creativity, and care. If you're looking for a long-term home where your leadership matters and your energy makes a difference, we'd love to meet you. Come Grow With Us!

The Store Director is responsible for the day-to-day operations of the store. The Store Director has overall responsibility for the store operation and employees. The Store Director is responsible for making store level decisions on hiring, training, disciplinary action, and scheduling. The Company expects the Store Director will spend more than half their time in directing others, managing the enterprise, and activities directly and closely related to those tasks and that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be provided. KEY ACCOUNTABILITIES: Overall management responsibility for the operation of a retail grocery store. This includes but not limited to store performance, control of cash, inventory and security, customer service, and management of staff Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues Develop and direct the execution of strategies to improve product placement and appearance Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions. Manage issues relating to store maintenance, cleanliness, safety and sanitation. Oversee and manage handling of cash and accounting. Ensure store is secured. Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met. Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc. Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business. Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities. Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable. Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others. Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others. Responsible for ensuring the store is properly staffed to meet labor goals, sales goals, and customer needs. Takes a proactive approach to hiring and in engaged in what staff is needed to run an efficient operation. Makes the final decision on hiring candidates, conducts interviews, and meets with prospective employees. Ensures new hires are aware of all policies, procedures, and receive the proper/required training. Evaluates new hires, provides feedback, and makes final decision on a new hire's eligibility to pass the probationary period. KNOWLEDGE AND EXPERIENCE: Education Level: High School Diploma (or equivalent) required; College degree preferred Experience Level: Three years Store Manager experience responsible for managing a department/team within a multi-department operation within retail, hospitality, or service industry required or five or more years retail or managerial experience in an Assistant Manager capacity required Retail grocery experience required Skills and Experiences: Strong planning and organizational skills; strong math and analytical skills. Demonstrated prior customer service and supervisory skills or related experience. Strong understanding of overall retail store operations. Strong leadership and communication skills, both verbal and written. Computer literate. Ability to make quality decisions while working under time constraints. Ability to get along with others. TRAVEL REQUIREMENTS: None. PHYSICAL ENVIRONMENT: Ability to sit, stand or walk for extended periods of time. Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs. May spend long periods of time at desk or computer terminal. May use calculators, keyboards, telephone, computers and other office equipment in the course of normal workday. Stooping, bending, twisting, and reaching may be required in completion of some job duties. Workday is fast paced; Holiday, evening and weekend work may be required. Pay Transparency: The pay range is $88,400 to $120.000 per year, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified Albertsons Companies - Equal Opportunity Employer

Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia. The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations. Key Responsibilities · Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites · Support clinical and administrative teams to ensure smooth daily operations · Collaborate with vendors and property managers to maintain facility standards and address site-specific needs · Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts · Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies · Assist with onboarding and training support staff in collaboration with HR and department leads · Identify process improvement opportunities and implement solutions to enhance service delivery · Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel) Qualifications · Bachelor's degree required; healthcare, business administration, or related field a plus · Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment · Healthcare background is required, especially in a specialty or ambulatory care setting · Proficiency in Microsoft Excel and other office productivity tools · Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment · Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors Benefits · 401(k) retirement plan with company match · Comprehensive insurance: Health, Dental, and Vision · Paid Time Off: 10 days annually · Sick leave and national company-paid holidays · Professional growth and development opportunities

A well-established, publicly traded real estate investment firm is seeking a Senior Managing Director to join its leadership team and drive the growth of its industrial real estate portfolio. This individual will play a key role in sourcing and underwriting new acquisitions, leading investment reviews, and overseeing the financial performance of a growing real estate platform. The ideal candidate will bring deep expertise in credit-based underwriting, strong command of financial statement analysis, and a proven ability to originate and execute single-tenant industrial acquisitions. This position is designed to evolve into a Chief Investment Officer role over time as the platform expands. Key Responsibilities Investment & Portfolio Management Source and evaluate new single-tenant industrial real estate investments. Lead due diligence, underwriting, and financial modeling for new acquisitions. Prepare and present investment memoranda to the internal Investment Committee. Oversee portfolio performance, P&L management, and asset strategy execution. Develop and implement business plans to optimize asset performance and shareholder returns. Leadership & Collaboration Partner with senior leadership to refine investment strategy and capital deployment. Mentor and develop a team of analysts and asset management professionals. Support hiring efforts as the platform grows and team structure evolves. Qualifications Minimum 15 years of professional experience in commercial real estate, finance, or private equity. Extensive experience acquiring and managing industrial (and/or office) real estate assets. Proven ability to analyze tenant creditworthiness through in-depth review of balance sheets and income statements. Background in banking, investment banking, private equity, or institutional real estate investing strongly preferred. Experience within a REIT or investment management environment a plus. Strong leadership, communication, and presentation skills. Culture & Benefits Collaborative, entrepreneurial team culture with high visibility to executive leadership. Opportunity to transition into a CIO-level role as the platform grows. Comprehensive benefits package, including: No-cost medical and dental insurance Free on-site lunch daily and free parking Home Wi-Fi and cell phone reimbursement Dog-friendly office environment 4 weeks PTO, 7 sick days, and 11 paid holidays

The Choice is facilitating an upcoming contract for our client, a small historic property museum. This is an interim employment opportunity due to a staff member on family leave. Estimated Timeframe: Nov 2025 - February 2026 with potential extension Hours/Location: approximately 40 hours weekly, including on-site for public tours 11:00 AM to 4:00 PM, Thursday through Sunday, the remaining hours may be worked from home during the week. Qualifications Bachelor's degree in museum studies, public history, historic preservation, arts administration, architecture/design, or related field (or equivalent experience) required. Master's degree in museum studies, public history, arts administration, architecture/design, or related field preferred. 5+ years of hands-on experience managing operations, exhibitions, or facilities in a museum, historic site, or cultural venue. Demonstrated success producing exhibitions and writing/editing interpretive content (submit two short writing samples). Strong project management skills: budgets, schedules, vendor/fabricator coordination, and risk tracking across multiple concurrent projects. Proficiency with collections/CRM and office tools (e.g., PastPerfect or equivalent; MS/Google suite; basic PM software). Excellent interpersonal skills; consistent, welcoming public presence; commitment to inclusive, accessible experiences. Experience with event/rental operations; first-aid/CPR or incident management training preferred Familiarity with ADA/inclusive-design standards and plain-language editorial practices preferred Job Duties: This role will manage the stewardship, maintenance, exhibitions, and public programs of the museum as well as programming coordination. Duties will include: Lead the day-to-day operations of the museum, ensuring a safe, welcoming, and engaging experience for all visitors. Daily site operations: Open/close procedures; front-of-house readiness; visitor services; ticketing/check-in; gallery standards. Safety & compliance: Life-safety checks; incident reporting; first-response coordination; adherence to policies/procedures; authority to pause operations for safety and initiate incident command protocols until relieved. Environment & collections care: Monitor temperature, humidity, and light; uphold housekeeping standards; conduct integrated pest management checks; coordinate with collections consultants for handling and preventive care; maintain logs. Docent & volunteer oversight: Schedule and oversee docents, temps, and volunteers. Exhibitions: Build production calendars; coordinate fabrication, installation, and deinstallation; proof and approve labels and room text for accuracy, tone, and accessibility (including ADA and inclusive-design practices). Programs & rentals: Serve as day-of on-site lead for tours, programs, partner events, and rentals; coordinate facilities and vendors; manage run-of-show and post-event resets. Project management & risk: Keep to budgets and schedules for the museum operations and exhibits; track deliverables, risks, and mitigations; maintain dashboards and compliance records. Support the design and delivery of exhibitions and public programs that introduce audiences to the Global Campus and its vision for design literacy. Exhibition content: Research, draft, and edit interpretive materials (object labels, section/room text, handouts, family activities) in collaboration with leadership and designers. Production coordination: Maintain content calendars and milestones; route proofs; coordinate with fabricators and vendors; support installation days as assigned; manage credit lines and acknowledgments. Public programming: Coordinate with programming and operations on logistics, staffing plans, run-of-show, and audience experience; assist on-site for select events. Stakeholder alignment: Liaise with partners, educators, and community groups to ensure mission alignment, audience accessibility, and brand consistency. Capital project liaison: Serve as liaison to the Owner's Project Manager (OPM) for capital projects including HVAC modernization, roof replacement, and accessibility upgrades-key steps toward making the museum the oldest LEED-certified building in the United States. Procurement: Draft project scopes; solicit quotes and RFPs for museum operations and maintenance. Vendor coordination: Act as the primary point of contact for associated external vendors, contractors, and consultants. Facilities maintenance: Liaise with JLL engineering services for oversight of the physical plant; coordinate maintenance vendors and service providers for ongoing facility needs. Planning & reporting: Maintain workplans, calendars, and outcome dashboards for exhibits, programs, rentals, donations, maintenance, and capital projects.

Under the supervision of the Chief Administrative Officer & General Counsel, the Property Manager Team Lead directly manages a team of property managers and staff within the regional real estate branch system and ensures the team is focused on providing exception customer service. The Property Manager Team lead advises and counsels real estate managers and individual sales associates about the many HomeServices Property Management products and services available to them and their existing client base and works to institutionalize property management in the real estate channel being a liaison with the branch offices and various business partners. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1.Ensures the team provides an outstanding customer experience •Follows up on open issues •Communicates effectively and timely with property owners, residents and vendors 2.Responsible for personal and team growth of key performance indicators (KPI's). 3.Develops team members around the areas of impact, motivation, performance, accountability,coaching and teamwork •Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks •Answers team member questions, helps with team member problems and oversees teammember work for quality and guideline compliance •Develops strategies to promote team member adherence to company regulations and performance goals •Conducts team meetings to update members on best practices and continuing expectations •Generates and shares comprehensive and detailed reports. 4.Manages and executes successful rental cycles. •Cultivates partnerships with local Long & Foster Sales offices by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process. •Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation. •Coordinates/reviews necessary property surveys/inspections to include renewals and maintenance oversight. •Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed. •Communicates and advises owner in a timely manner of actions and or funds needed to maintain property. •Communicates with owners regarding vacancies, leasing activity, applications, new tenants,lease renewals and property legal matters such as HOA, condo or formal complaints in. •Stays informed on maintenance, inspections, account and other items that involve property. •Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints. QUALIFICATIONS: • Bachelor's degree preferred or equivalent combination of training and experience, with experience in a real estate and or management related field (preferably in residential or commercial property management). • Must be a licensed to practice real estate in the jurisdictions where properties are located. • Excellent verbal and written communications skills, ability to work independently and maintain flexible schedule • Knowledge of accounting/bookkeeping fundamentals helpful • Ability to work in a high-performance environment • Strong communication and interpersonal skills • Effectively lead and manage employees and contractors. • Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle • Daily travel in personal vehicle We are a company that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the role: As Director, Customer Lifecycle Marketing, you will define and lead Samsara's global strategy for engaging and growing customers across every stage of their journey - from onboarding to advocacy. You'll guide a team of lifecycle marketers under a unified vision that deepens customer value, strengthens loyalty, and accelerates growth. You'll build the long-term roadmap for Samsara's customer lifecycle - establishing scalable programs, data-driven frameworks, and global best practices that deliver exceptional customer experiences and measurable business impact. Partnering closely with senior leaders across Marketing, Customer Outcomes, Product, and Sales, you'll ensure lifecycle initiatives are tightly aligned to business priorities and customer success outcomes. As a functional and thought leader, you'll shape how Samsara builds enduring customer relationships, develop a high-performing team, and lay the foundation for continued global scale. This is a remote position open to candidates residing in the US. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact, helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Translate strategy into executional excellence: Turn Samsara's lifecycle vision into coordinated, measurable programs that deliver customer and business impact across key stages of the journey. Elevate customer marketing maturity: Introduce new frameworks, tools, and workflows that enable the team to deliver personalized, insight-driven engagement at scale. Drive alignment and collaboration: Partner closely with leaders across Marketing, Product, Customer Outcomes, and Sales to embed lifecycle thinking into broader go-to-market initiatives and shared growth objectives. Empower and develop your team: Build a culture of accountability, innovation, and continuous improvement across your team of lifecycle marketers. Coach them to operate strategically, experiment confidently, and deliver with excellence. Strengthen data-driven decision making: Partner with Marketing Operations and Analytics to translate engagement and retention data into actionable insights that guide prioritization and continuous program improvement. Advocate for the customer voice: Leverage insights from data, feedback, and experience to shape strategies, ensuring Samsara's marketing efforts continuously reinforce value realization and long-term loyalty. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 10+ years of experience in lifecycle, retention, or growth marketing at high-growth, fast-paced global tech companies. 4+ years of people leadership experience managing multi-disciplinary teams or multiple workstreams. Proven success defining and executing global lifecycle strategies that drive measurable impact on customer retention and expansion. Strong analytical acumen and comfort with lifecycle analytics tools (Iterable, Gainsight, Salesforce, Tableau, Databricks, or similar). Executive communication skills - able to influence cross-functional stakeholders and synthesize insights into clear strategic recommendations. Experience balancing strategic vision with operational execution in complex, fast-paced organizations. Bachelor's degree required; advanced degree or equivalent experience preferred. An ideal candidate also has: A growth mindset grounded in experimentation, with a track record of moving fast, testing boldly, and scaling what works. Proven success driving measurable business impact through lifecycle programs tied to revenue metrics such as NRR, CLTV, and expansion. Deep fluency in customer data and behavioral insights, with the ability to translate analytics into cohesive, cross-channel engagement strategies. A passion for building systems, teams, and cultures that balance analytical rigor with creativity, thriving in ambiguity while driving clarity and structure. Comfort operating in ambiguity - prioritizing ruthlessly, balancing creativity with precision, and bringing structure to complex challenges.

Job DescriptionKiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most-driving student growth and equity. We're not just building technology; we're driving innovation in an industry ready for transformation. At Kiddom, team members sit at the center of this effort, collaborating across engineering, design, research, and education to create experiences that push boundaries and unlock new possibilities for learners and educators alike. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative. We're not just building ed-tech; we're disrupting an industry that's been slow to innovate. At Kiddom, Customer Success Leaders sit at the center, partnering with district administrators, school leaders, and educators to ensure technology translates into meaningful outcomes. By aligning closely with product, engineering, and GTM teams, they design and deliver onboarding, training, and support experiences that drive adoption, retention, and long-term impact in classrooms. If you thrive in ambiguity, love working in high-ownership cultures, and are energized by the intersection of human impact and next-gen technology, this is the place to shape something transformative.You will: Define the vision for customer success - Build and scale a strategy that ensures districts, schools, and educators achieve measurable outcomes with Kiddom. Drive adoption and retention - Partner with GTM, product, and curriculum teams to ensure customers not only implement Kiddom successfully but continue to expand their usage over time. Lead with impact - Shape programs that connect educators to insights, training, and support that translate into student growth and district-wide success. Build and scale a high-performing team - Recruit, develop, and coach a team of customer success managers and support specialists to deliver exceptional experiences. Transform onboarding and implementation - Reimagine how schools and districts adopt Kiddom, building streamlined, data-informed workflows that accelerate time-to-value. Champion the voice of the customer - Act as a critical partner to product and engineering, ensuring customer needs and feedback shape the roadmap. Operationalize success metrics - Define KPIs for adoption, engagement, retention, and NPS, ensuring data-driven visibility into team and customer performance. Represent Kiddom with senior district leaders - Build trusted partnerships with superintendents, administrators, and decision-makers, positioning Kiddom as a strategic partner. What we're looking for: 10+ years of experience in customer success, account management, or related roles, with at least 5 years leading teams in a SaaS environment. Proven track record driving adoption, retention, and expansion at scale in K-12, ed-tech, or similarly complex enterprise SaaS markets. Strong leadership and coaching abilities-you've built and scaled teams that consistently exceed targets and delight customers. Operational rigor-you can design systems, playbooks, and processes that bring clarity and consistency to a fast-moving environment. Executive presence-you're comfortable engaging with district and school leaders, building credibility and trust. Exceptional cross-functional influence-you can align customer success with product, engineering, curriculum, and GTM strategies. Passion for impact-you care deeply about education and want to shape technology that improves equity and outcomes for students. Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process. What we offer:Full time permanent employees are eligible for the following benefits from their first day of employment: * Competitive salary* Meaningful equity* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance* One Medical membership (in participating locations)* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.* 10 paid sick days per year (pro rated depending on start date)* Paid holidays* Paid bereavement leave* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.* Commuter and FSA plans Equal Employment Opportunity PolicyKiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we've built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we're hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You'll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools Track and enforce performance standards across shifts and regions Surface issues and solutions before they escalate with no need for micromanagement Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: Richpanel (CRM) Shopify (DTC) Recharge & Checkout Champ (subscriptions) Stripe (payments) Slack, WhatsApp (team communication) KPIs You Will Own: Trustpilot Score: 4.5+ CSAT Score: 4.0+ First Response Time: Under 8 hours Oldest Ticket: Under 1 day Agent Output: 80+ tickets/day per agent Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: 5+ years leading CS teams of 30-100 agents in high-volume eCommerce or subscription brands Proven success managing internal teams and outsourced BPOs Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch Tactical operator who personally reviews tickets and holds the team to high standards Past experience turning around underperforming teams or CS orgs Strong communicator with direct, proactive leadership style Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: Career-defining opportunity to lead a CS transformation from the inside out Zero corporate red tape with full autonomy and direct access to founders Massive ownership over outcomes in a growing company High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: You avoid hard conversations or shy away from accountability You need layers of direction before taking action You want to sit at a strategic level without doing hands-on leadership You get overwhelmed by speed, growth, or changing priorities You'd rather manage status quo than drive real change How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.

Job Type: Full time To advance the purpose of InterVarsity, this position provides administrative and operational support to the Theological Formation team including but not limited to administration, records management and event and meeting planning, Work reflects Biblical standards of excellence, integrity, and partnership. This position exercises a wide degree of creativity, latitude, discretion, and independence to accomplish goals, objectives, and assignments. We have an opportunity for a Full-time or Part-time position. MAJOR RESPONSIBILITIES Personal: Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world Maintain spiritual disciplines for personal and ministry growth Model wisdom and maturity in the balance of family, church, and ministry life Operational and Administrative: Manage team calendar and update assigned calendars with staff-related events and dates Pay and record office-related invoices; prepare and submit expense and PCard reports to accounting Create and manage assigned reports, presentations, and projects Coordinate, plan and manage meetings and events and related resources Negotiate with vendors for supplies and meeting/event logistics and process contracts related to same Manage and track applications for Theological Formation courses Act as Workday Learning Partner, enrolling and tracking completion of courses assigned to staff in Workday Learning, and related duties Oversee compliance with national requirements, processes, and procedures Other duties as assigned Develop and maintain a funding base and prayer support Raise a portion of salary in an amount or percentage agreed upon with supervisor Communicate regularly with current and potential donors, churches, prayer support team members, friends, and family regarding ministry with InterVarsity KNOWLEDGE/SKILLS/ABILITIES Excellent written and verbal communication skills Able to handle sensitive information in a confidential manner Develop and maintain positive working relationships Demonstrates respect and professionalism Commitment to and ability to work in a diverse environment Appropriately self-manages time, projects, priorities, and assigned work Work is accurate, thorough, timely, and of high-quality Able to identify and resolve problems that inhibit the implementation of plans; perseveres to overcome obstacles and accomplish tasks Works well under pressure, requires minimal supervision, takes initiative, is teachable, is a self-starter, offers suggestions and anticipates needs Skilled at organization, planning, and hosting different types of events and meetings Actively listens and gives appropriate feedback/responses Able and willing to ask others for financial, prayer, and practical help QUALIFICATIONS Annually affirm InterVarsity's Statement of Agreement (Doctrinal Basis and Purpose Statement), as well as embrace InterVarsity's Code of Conduct, affirmations on the ministry of women in InterVarsity, and statements on Biblical multiethnicity and human sexuality Prior or current experience with InterVarsity as a staff member or student preferred Bachelor's degree or equivalent education/experience Two or more years previous administrative, project, and event management experience preferred Working knowledge of Microsoft applications, including Word, Excel, PowerPoint, Outlook, Teams, Sharepoint, and Publisher Familiarity with web-based applications and tools such as Google Docs, Zoom, Survey Monkey, Mail Chimp, and collaboration technology Pay Range: $39,288.00 - $52,392.00 per year Pay: This position is funded through personal fundraising. Accordingly, compensation will vary based on the ability of the individual to secure a donor team to fund the cost of his/her salary. The anticipated salary range for this position on a full-time basis (40 hours/week) is dependent on a variety of factors, including location and cost of living. The actual salary received, including any geographic adjustment to account for location and cost of living, is subject to the individual's ability to raise funds necessary to cover the full amount of such salary within the range set forth in the job posting details. Benefits: We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following: 403(b) Retirement Savings Plan 403(b) matching contributions Dental insurance Employee assistance program Employee discounts Flexible work schedule Flexible spending accounts Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Equal Employment Opportunity: InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.

Why Work at SMA America At SMA America, we believe in Energy that Changes . Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power - we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you. POSTITION OVERVIEW The Director of Field Service Operations U.S. & Canada is responsible for managing and directing the service activities of the assigned customer-facing service department. Duties include creating and executing department-level field related service operations and helping to develop the overall U.S. and Canada Field Service Strategy, positioning SMA as the service leader in the industry, and leading the organization to best-in-class customer satisfaction and service operations performance one customer at a time. PRIMARY DUTIES / RESPONSIBILITIES Promote and set safety standards in all customer service operations. Ensure workforce is performing work in accordance with SMA Safety Standards and Procedures on a daily basis. Set department-level strategies/priorities and assist with development, planning and implementation of service operations strategy for the Americas, with accountability for financial, customer, operations, employee, and innovation targets and objectives. Motivate, manage and coach the Field Service Operations, including back-office support, Field Service Key Accounts and MVT teams to build support and promote customer satisfaction and service operations excellence. Identify and lead continuous customer satisfaction performance improvement. Set and meet Customer Satisfaction targets, define and implement action plans to improve areas of under-performance. Define and actively monitor key performance indicators (KPI's) of the department service operations performance and drive continuous improvement. Define and implement action plans to improve areas of under-performance. Lead and manage customer escalations as required to satisfactory resolution. Identify, establish and lead cross-functional teams as required to resolve complex, system-level issues and escalations. Identify and lead business innovation initiatives to maintain service leadership in the PV and Battery Storage industry. Take an active, leadership role in the employee review and development process. Work with the management team to ensure a high-quality employee review and development process is implemented for all employees in line with established processes and timelines. Interface with Germany headquarters, other SMA organizations, and external suppliers/partners/customers as required to address customer service issues and optimize service operations within North America. Participate in the annual budgeting process for the department and manage the actual monthly budget spend to plan. Other duties as may be required or assigned. REQUIRED QUALIFICATIONS Education: A bachelor's degree in technical field is required. At least four years of experience in a management role, preferably managing service operations or customer service are required. Call center and/or field service management experience is preferred. At least seven years of experience in other service roles are preferred. PREFERRED QUALIFICATIONS Familiarity with photovoltaic systems and Battery storage power inverters is preferred. Solid knowledge of managing a field service organization is required. Strong leadership, management and organizational development skills are required. Ability to communicate effectively with customer senior/executive management in high-stress situations is required. Strong analytical and data-driven management skills are required. Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required. Attention to detail and a high level of accuracy are required. Ability to engage and motivate employees. Ability to analyze and solve problems effectively. Ability to work well independently and as a member of a regional/global team is required. Ability to manage and prioritize multiple projects/tasks. Ability to work flexible hours as early morning, evening or weekend work may be required. A valid driver's license and an acceptable driving record are required. This position may require periodic domestic and international travel. WE OFFER Pay Range: $104,000 - $134,000, annually, dependent upon experience Comprehensive benefits including health, dental and vision coverage (including $0 premium options) Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

About Us: eSimplicity is modern digital services company that work across government, partnering with our clients to improve the lives and ensure the security of all Americans-from soldiers and veteran to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers and strategist cut through complexity to create intuitive products and services that equip Federal agencies with solutions to courageously transform today for a better tomorrow for all Americans. Position Overview: We are seeking a Vice President, General Manager for our Defense and National Security business. The executive will lead modern system integration programs across multiple Federal agencies. The candidate should have experience leading a portfolio of IT modernization efforts and other engineering services missions. This candidate will be responsible for understanding our customer's needs with empathy, offering innovative solutions and ultimately responsible for our customer's success. This candidate is responsible for providing delivery and growth leadership within the company, engaging the organization and building trusted partnership with Federal customers and outside organizations critical to achieving success. Responsibilities: Manage a fast-growing division with multiple critical operations programs DoD, DHS, and IC. Hire, manage/lead program directors who manage the day-to-day program delivery for complex modernization digital services programs, with a focus on outcomes and user experience from start to finish. Set vision for the division direction, growth, and staff development. Execute business rhythm to achieve outcomes for key objectives such as hiring/empowering the workforce, delivery excellence, customer engagement and satisfaction, financial strengths, and innovation/intellectual property development. Build and nurture relationships with customer and customer executives through active engagement in Program planning and delivery meetings. Develop and implement multi-level and multi-dimensional customer contact plans to maintain executive presence and nurture customer relationships. Lead the identification and cultivation of new business opportunities within Defense and National Security business, employing best practices in account planning, customer mapping, and relationship management strategies to secure and expand our client base. Bring deep expertise in the missions and enterprise programs and systems supporting within the Defense or National Security departments. Leverage network of consultants and partners to build team and develop best-in-class solutions. Conduct targeted research and competitive analysis to position eSimplicity advantageously. Stay abreast of emerging trends, opportunities, and initiatives within the national security sector, leveraging this intelligence to inform strategic decisions. Spearhead the development and management of strategic partnerships and workshare agreements, aligning with eSimplicity's strategic objectives. Collaborate with Growth team and its leadership to create and implement strategies and actions that create, identify, develop and qualify profitable new business opportunities. Develop customer, competitor, and market understanding for assigned market sub-segment. Position is an onsite position (2-3 days a week) and may require 5% domestic or international travel for team building and training and customer meetings. Requirements Required Qualifications: 14 years related work experience with majority related to program delivery and business management or business development. Strong network of partners in the Defense, Intelligence and Homeland Security markets to expand collaboration and partnership in delivering values to the government. Strong understanding of the business, especially in system integration/modernization and cloud-based analytics solutions. Experience in leading contract negotiation including new awards or contract mods. Experience in managing project financial control and strategies to provide guidance to program managers and directors. Ability to develop and maintain customer understanding and relationships. Record of identifying, creating, developing, qualifying, and winning new business opportunities Ability to identify and develop relationships with strategic teaming partners. Strong strategic and critical thinking skills Strong interpersonal skills-oral, written, listening. Ability to operate independently but still retain an enterprise focus. Desired Qualifications: Record of leading a fast-growing organization Working Environment: eSimplicity supports a hybrid work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager. Occasional travel for training and project meetings. It is estimated to be less than 5% per year. Benefits: We offer a highly competitive salary and full healthcare benefits. Equal Employment Opportunity: eSimplicity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability. Salary Description $195,500 - $320,000

WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Senior Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment : Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

The Director of Field Operations is responsible for overseeing and optimizing the operations of our asphalt and concrete paving company with a primary focus on implementing industry best practices, refining operational processes, and leading training initiatives. This role requires a strategic leader who can drive operational excellence, standardize procedures, and enhance team capabilities across all project phases. The Director of Operations will collaborate closely with senior management to ensure that the company operates at peak efficiency while maintaining high-quality standards, safety compliance, and employee development. Essential Job Duties & Responsibilities: Best Practices Implementation: Develop, implement, and continuously improve best practices across all asphalt and concrete paving operations in 20+ states, from project planning and resource allocation to execution and completion. Ensure that company standards align with industry trends and regulations. Process Optimization: Analyze existing operational workflows and identify opportunities to streamline and enhance efficiency. Standardize procedures for project management, quality control, equipment usage, and materials handling, ensuring consistency across all projects. Training and Development: Design and lead comprehensive training programs for all operational staff, including project managers, foremen, equipment operators, and laborers. Focus on skill development, safety protocols, quality assurance, and the adoption of new technologies and methods. Operational Standards and Compliance: Establish and monitor key performance indicators (KPIs) to track the effectiveness of operational processes. Ensure compliance with all safety, environmental, and regulatory requirements, and foster a culture of continuous improvement. Quality Control: Oversee the development and execution of quality control procedures to ensure that all asphalt and concrete paving work meets or exceeds client expectations and industry standards. Perform regular site audits and assessments to maintain high-quality workmanship across all projects. Safety and Risk Management: Enforce safety procedures and ensure all team members adhere to safety regulations. Monitor job sites to ensure safety protocols are followed, mitigating potential risks and preventing accidents. Process Documentation: Document and create manuals for operational procedures. Ensure that all employees have access to up-to-date resources that support consistent performance and decision-making. Team Leadership and Collaboration: Work closely with project managers and supervisors to ensure teams are equipped to implement best practices and standardized processes. Foster a collaborative environment where feedback and continuous learning are encouraged. Technology Integration: Identify and integrate new technologies or software that can improve operational processes, project tracking, or equipment management. Lead efforts to adopt tools that enhance efficiency and data-driven decision-making. Performance Monitoring and Reporting: Regularly review and report on the effectiveness of operational processes and training programs to senior leadership. Use data to make informed decisions on areas that need improvement or optimization. Qualifications (Experience, Education & Certifications, Key Attributes): A minimum of 10 years in the asphalt and concrete paving industry, with at least 5 years in a senior operations role, focusing on process improvement, training, and best practices. Bachelor's degree in Construction Management, Civil Engineering, or a related field is preferred. Relevant certifications in operations management, project management, or industry-specific training are a plus. Strong understanding of asphalt and concrete paving techniques, materials, and equipment. Proven experience in process improvement, operational efficiency, and project management. Expertise in developing and executing training programs for diverse teams. Deep knowledge of safety regulations, quality control, and industry standards. Excellent communication and interpersonal skills, with the ability to work with teams at all levels. Ability to drive change, manage conflicts, and improve team performance. Strong leadership skills with a focus on mentoring and developing employees. High attention to detail and a passion for operational excellence. Ability to work collaboratively and influence others towards best practices. A strategic thinker with a proactive, problem-solving approach. This position is remote with approximately 75% travel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: (Each to have one of the following based on the position: Never, Rarely, Occasionally, Constantly) Remaining in a stationary position, often standing or sitting for prolonged periods: Occasionally Moving about to accomplish tasks at a worksite or moving from one worksite to another: Constantly Moving self in different positions to accomplish tasks in various environments, such as stooping, kneeling, or crouching: Rarely Adjusting, moving and lifting objects in all directions: Rarely Talking and hearing to communicate with others: Constantly Seeing to perform job duties at close range, such as monitors or screens: Constantly Seeing to perform job duties at a distance, such as driving or operating equipment: Occasionally Repeating motions that may include the wrists, hands and/or fingers: Constantly Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like: Rarely Operating machinery and/or power tools: Rarely Operating motor vehicles or heavy equipment: Occasionally The ability to travel regionally or nationally: Occasionally Physical Demands: Sedentary work that primarily involves sitting/standing: Constantly Light work that includes moving objects up to 20 pounds: Occasionally Medium work that includes moving objects up to 50 pounds: Occasionally Heavy work that includes moving objects up to 100 pounds or more: Rarely Working Conditions: Low temperatures: Rarely High temperatures: Occasionally Outdoor elements such as precipitation and wind: Occasionally Noisy environments: Occasionally Hazardous conditions: Rarely Shift work, to include overnight work: Never Frequent overtime, including weekends: Never Office environment: Constantly Pave America and it's companies offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. We are an Equal Opportunity Employer and comply with OFCCP regulations. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. We actively promote diversity and inclusion within our workforce. Pave America and it's companies promote a drug-free workplace. We will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. In compliance with OFCCP requirements, we invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.