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Regional director of operations skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Regional director of operations example skills

Below we've compiled a list of the most critical regional director of operations skills. We ranked the top skills for regional directors of operations based on the percentage of resumes they appeared on. For example, 12.7% of regional director of operations resumes contained healthcare as a skill. Continue reading to find out what skills a regional director of operations needs to be successful in the workplace.

15 regional director of operations skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how regional directors of operations use healthcare:

Partnered with Healthcare Economics for reimbursement updates that affected pricing strategy.
Lead all Guest Service, Parking and Transportation offerings within the Healthcare vertical for the NW including CO and CA.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how regional directors of operations use customer service:

Worked with general managers and operations teams to transform customer service and telemarketing staffs to a more sales-focused, value-add organization.
Facilitated leadership changes in challenged agency and initiated compliance and customer service improvements to bring site operations into company compliance.

3. Patients

Here's how regional directors of operations use patients:

Tripled medical services business by restructuring practice operations and redefining physician expectations to make doctors accountable for number of patients seen.
Coordinated Marketing/Census Development of 200 plus bed facility in predominately Medicaid intercity facility, taking it from 185 to 217 patients.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how regional directors of operations use oversight:

Focus primarily included business development, contract negotiation, physician compensation, revenue cycle management and practice oversight.
Measure daily performance and outcomes, provides timely individual feedback and provides continuous monitoring and oversight.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how regional directors of operations use patient care:

Collaborate with Regional Medical Director and Medical Office Medical Directors in assuring safe and efficient patient care.
Analyzed outcome measures to identify opportunities for improvement in patient care.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how regional directors of operations use continuous improvement:

Decreased expenditures through lean six sigma continuous improvement processes and methodologies.
Provided Lean Manufacturing, Six Sigma and Continuous Improvement initiatives.

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7. Home Health

Here's how regional directors of operations use home health:

Implemented an outpatient and home health program to support the needs of the residents in the IL and AL communities.
Run all Florida operation including seeking out potential companies to purchase and day to day home health operations.

8. Financial Performance

Here's how regional directors of operations use financial performance:

Directed the financial performance of state-wide programs; including reviewing financial statements, overseeing purchasing, ensuring billing compliance and documentation.
Oversee monthly and quarterly assessments and forecasts of organization s financial performance against budget, financial and operational goals.

9. Direct Reports

Here's how regional directors of operations use direct reports:

Direct reports included operations managers, HR director, reimbursement director, marketing director, maintenance director, and communications director.
Research and analyze operational/costumer service reports to monitor performance and provide guidance and direction to direct reports.

10. Good Judgment

Here's how regional directors of operations use good judgment:

Position continually requiresdemonstrated poise, tact, diplomacy, and good judgment.

11. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how regional directors of operations use professional development:

Lead a 31-member management team with responsibility for hiring, professional development and succession planning in both union and non-union environments.
Guide and support centers toward annual program goal achievement and facilitate professional development.

12. Customer Satisfaction

Here's how regional directors of operations use customer satisfaction:

Resolved escalated customer concerns at the store and district level with diplomacy and expedience, ensuring customer satisfaction and retention.
Developed Customer Satisfaction initiatives that increased Regional Customer Satisfaction results by 5% over a 12 month period.

13. Regional Operations

Regional operations is the management of multiple stores, factories, plants, or other facilities. Managers are responsible for planning, directing, and coordinating activities of a company's branches in a specific region.

Here's how regional directors of operations use regional operations:

Required to provide strategic and Operational planning input for Regional operations and report progress and results to Senior Executive Leadership.
Analyzed regional operations to identify and address key areas of improvement to increase efficiency and promote productivity throughout multiple sites.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how regional directors of operations use human resources:

Worked collaboratively with Human Resources team to ensure compliance with company policies and procedures.
Manage human resources, facilities operations and technology.

15. Clinical Outcomes

Here's how regional directors of operations use clinical outcomes:

Focused patient quality initiatives resulting in superior aggregate clinical outcomes in adequacy, access, anemia management and nutrition.
Improved clinical outcomes to achieve improved patient quality of life and meeting federal guidelines so as not to incur payment reduction.

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What skills help Regional Directors Of Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on regional director of operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What regional director of operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Regional directors of operations need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a regional director of operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all Regional directors of operations possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of regional director of operations skills to add to your resume

The most important skills for a regional director of operations resume and required skills for a regional director of operations to have include:

Healthcare
Customer Service
Patients
Oversight
Patient Care
Continuous Improvement
Home Health
Financial Performance
Direct Reports
Good Judgment
Professional Development
Customer Satisfaction
Regional Operations
Human Resources
Clinical Outcomes
OSHA

Performance Management
Regulatory Compliance
Business Development
Project Management
Medicare
Financial Management
Process Improvement
L Management
Federal Regulations
Operational Performance
Logistics
Medicaid
QA
Succession Planning
Exceptional Guest
Guest Satisfaction

Business Operations
Staff Development
Strategic Direction
Training Programs
Memory Care
Revenue Growth
Patient Satisfaction
Inventory Control
Cost Control
Profit Margins
EBITDA
SNF
CMS
FTE
Branch Management
Sales Growth

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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