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Top 50 Regional Director Of Operations Skills

Below we've compiled a list of the most important skills for a Regional Director Of Operations. We ranked the top skills based on the percentage of Regional Director Of Operations resumes they appeared on. For example, 11.4% of Regional Director Of Operations resumes contained Ensure Compliance as a skill. Let's find out what skills a Regional Director Of Operations actually needs in order to be successful in the workplace.

These are the most important skills for a Regional Director Of Operations:

1. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Regional Director Of Operations jobs:
  • Provided management direction to six regional executives to ensure compliance with Hilton License Standards and operating procedures.
  • Monitored response times, operational and financial performance to ensure compliance with contractual and company requirements.
  • Created performance-oriented workforce by introducing new regional training program to ensure compliance with corporate goals.
  • Monitor staffing and payroll to ensure compliance with company guidelines and financial parameters.
  • Maintained quality assurance program to ensure compliance with company and governmental regulations.
  • Implemented operational integrity/health-check programs to ensure compliance with global standards.
  • Audited locations to ensure compliance with federal and state laws as well as company compliance with sales production and collection activities.
  • Review all construction projects to ensure compliance with scope of work, specification and applying for city/ state permits.
  • Conducted monthly audits to ensure compliance with all state and federal laws governing practice of dentistry.
  • Conducted comprehensive quality audits to ensure compliance with each client's unique specifications and needs.
  • Develop and manage contractor, vendor and government contracts in its entirety to ensure compliance.
  • Prepare timely and accurate financial reports, as required and ensure compliance to company procedures.
  • Developed systems to ensure compliance with local, state, federal and corporate regulations.
  • Developed and maintained annual budget for region, monitored financial reports to ensure compliance.
  • Implemented effective changes to current DOT Policy to ensure compliance with CSA.
  • Conducted rounds to ensure compliance with all state and federal regulations.
  • Conducted monthly store & district audits to ensure compliance.
  • Conduct restaurant visits to ensure compliance.
  • Established health code practices to ensure compliance with regional laws.
  • Improved monitoring programs and tools to ensure compliance Reviewed resident & staff incidents at each facility Developed policies and procedures.

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2 Ensure Compliance Jobs

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2. Financial Performance

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high Demand
Here's how Financial Performance is used in Regional Director Of Operations jobs:
  • Directed the financial performance of state-wide programs; including reviewing financial statements, overseeing purchasing, ensuring billing compliance and documentation.
  • Oversee monthly and quarterly assessments and forecasts of organization s financial performance against budget, financial and operational goals.
  • Facilitated annual operating budget process and monitored monthly operational and financial performance relative to budget.
  • Developed annual capital expense and operational budgets, oversaw marketing plans and financial performance.
  • Preformed technical analysis to determine present and future financial performance.
  • Shared in accountability for financial performance of designated sites.
  • Monitor financial performance of hotels.
  • Complete accountability for all operations, financial performance, and JV partnership management of 11 clinics in the West Texas Region.
  • Assisted in the management of financial performance of the region by analyzing and reconciling financial reports.
  • Optimized the operations and financial performance of $100 million dollar region across 120 stores.
  • Increased financial performance in all facilities and increased CMI index in IA facilities.
  • Conducted property visits to review financial performance, asset protection and service standards.
  • Analyzed monthly financial performance and prepare variance reports for owner(s).
  • Maximized financial performance across division, resulting in gross profits over $12M.
  • Train and coach staff on improving efficiencies to positively impact operational and financial performance.
  • Led P&L financial performance of $200M+ annual revenue region covering 13 states with 100+ employees and 14 branches.
  • Plant Management for Auburn Hills Automotive and Monterrey Mexico Operations Financial performance to EBITDA levels of >20% regionally.
  • Analyzed the organization's operational financial performance and reported to the management team a plan of action to improve financials.
  • Named "Director of the Year" for improving the financial performance of the region by 560+%.
  • Awarded the Trip of a Lifetime Chairman s Award for outstanding financial performance.

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13 Financial Performance Jobs

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3. Customer Service

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high Demand
Here's how Customer Service is used in Regional Director Of Operations jobs:
  • Worked with general managers and operations teams to transform customer service and telemarketing staffs to a more sales-focused, value-add organization.
  • Implemented new procedures for a customer service program providing improved quality of care and customer satisfaction.
  • Evaluated operational deficiencies to improve customer service, expense control and time management.
  • Identify, monitor and manage customer service standards, including timeliness and professionalism.
  • Created combo routes with each facility reducing transportation costs and increasing customer service.
  • Delivered a great guest experience through high-quality and consistent customer service.
  • Trained associates to provide exceptional customer service while maximizing sales.
  • Ensured excellence in customer service and compliance with corporate requirements.
  • Developed a customer service/satisfaction orientation to the region's front desk
  • Program included customer service training and teamwork development.
  • Exceeded full-year growth targets with strong improvements in key initiatives, recruiting, attrition, Customer service scores and first-call resolution.
  • Ranked 2nd out of 42 regions for best overall performance based on NOI, regulatory outcome and customer service
  • Direct day to day operations including finances, labor, strategic planning, center maintenance, customer service.
  • Achieved 99% customer service satisfaction rating over the entire year of 2013.
  • Top leader, successfully meeting sales goals by training for excellent customer service.
  • Produced region specific customer service standard that was rolled out to all stores.
  • Improved case mix through strategic marketing, education and accountability Improved customer service through person centered respect and focused culture training
  • Developed SOPs for shipping, receiving, OS&D, customer service, dispatch, routing and scheduling.
  • Analyzed "Secret Shopper" reports to help coach employees on customer service and sales.
  • Acted as Project Manager relating to Pearle 2000, a 6-month project focused on defining the Pearle Brand s customer service model..

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2 Customer Service Jobs

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4. Oversight

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high Demand
Here's how Oversight is used in Regional Director Of Operations jobs:
  • Focus primarily included business development, contract negotiation, physician compensation, revenue cycle management and practice oversight.
  • Facilitate operational oversight for multiple departments and identify opportunities for maintaining the most cost efficient operation.
  • Total management responsibility for the financial, quality and human resource operations and oversight.
  • Direct oversight responsibility of 13 technical service centers and an outbound integration services group.
  • State contract management/oversight, ensuring all regulatory and contractual measures met.
  • Perform annual oversight audits of all contracted delegated provider groups.
  • Provide oversight and administration of regional staff.
  • Provide oversight and evaluation on all sales, clerical, service techs, accounting personnel on their day to day performance.
  • Total oversight of sales, operations, finance, HR, risk management (bad debt/loss).
  • Provided oversight for all locations, ensuring the highest level of customer service and operational standards.
  • Provide Executive P & L management, strategic oversight, and staffing guidance.
  • Assist the CEO/President with acquisition work, due diligence and quality assurance oversight.
  • Direct business oversight for 7 communities in the state of Indiana.
  • Budget and program oversight generating annual revenue of $600 million.
  • Assisted with additional oversight of two buildings during transition.
  • Direct oversight of two new unit openings
  • Promoted from Operations Manager with oversight of 110 telecom field service technicians.
  • Revised operating standards by constant oversight and by providing on-going mentorship, training and development of associates and front-line management.
  • Direct oversight of center operation through 6 site managers, department managers and physician services representatives.
  • Full oversight and accountability for VCA hospital operations in the Los Angeles Region, including GP and Specialty groups.

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2 Oversight Jobs

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5. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Regional Director Of Operations jobs:
  • Developed and sustained alternative revenue/production streams within region; resulting in a substantial annual revenue growth and maintained profit margin.
  • Drive sales opportunity, revenue growth and organizational development through daily active management of staff.
  • Developed innovative revenue growth plan and oversaw successful execution of all initiatives.
  • Analyzed and interpreted market/industry trends with expertise in P&L management, revenue growth, retention and development of personnel.
  • Implemented new menu and service roll outs, opened 15 new restaurants, facilitated profitable traffic and revenue growth.
  • Partner with the regional sales team to drive profitable revenue growth through participation in the sales process as required.
  • Cut Costs by examining expenditures, with reallocation into marketing and sales promotions credited with driving additional revenue growth.
  • Better allowing a true projection of required revenue growth to sustain the business plan goals and objectives.
  • Realized annual revenue growth of at least 28% for 3 consecutive fiscal years.
  • Achieved 52% bottom-line revenue growth over budgetary expectations during fiscal year 2014.
  • Directed 11 personnel and financial processes from Quote-to-Cash to ensure revenue growth.
  • Generated year-over-year revenue growth by 10%.
  • Led the company in revenue growth for 3 years and operated the top division within the company for 2 years .
  • Generate multimillion dollar revenue growth by expanding into new and existing markets.

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6. Direct Reports

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high Demand
Here's how Direct Reports is used in Regional Director Of Operations jobs:
  • Supervised direct reports, including top-notch area managers, hospital administrators, and medical directors.
  • Supervised 5 direct reports for terminal that consistently led the company in revenue and miles per truck per week.
  • Managed and Lead activities of 8 direct reports 92 indirect reports by maintaining online, email and phone communications.
  • Led region of more than 100 employees with direct reports including Operations Managers, Practice Managers and Training Leaders.
  • Mentored and trained eight District Managers, one Human Resource Manager, and 300 indirect reports.
  • Direct reports included 7 district managers, region training dept., marketing and construction manager.
  • Direct reports include 7 Franchise Business Consultants and 3 dotted line Field Marketing Managers.
  • Managed forty-plus employees, six direct reports with over four million dollars annual revenue.
  • Developed continuously by seeking constructive feedback from peers, partners and direct reports.
  • Roll encompassed 35 direct reports all of which have SOC over 10-15 employees.
  • Provided leadership, direction, motivation, and supervision of direct reports.
  • Supervised 12 direct reports, coordinating staffing, training and succession planning.
  • Provide leadership and development for 25 sites with 4 direct reports.
  • Managed team of 120 professionals with eight direct reports across region.
  • Supervised ten direct reports with a total associate base of 250.
  • Led 9 direct reports and 750+ indirect reports.
  • Managed over 300 employees through 9 direct reports.
  • Direct Reports include 3 Regional Account Managers.
  • Managed Project Leads, Field Operations personnel and their direct reports achieving highest customer satisfaction metrics within the company.
  • Secured carriers to service customers freight * Secured customers * 5 direct reports

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4 Direct Reports Jobs

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7. Business Development

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high Demand
Here's how Business Development is used in Regional Director Of Operations jobs:
  • Maintained physician relations; oversaw business development; assisted with physician and nurse recruitment for open vacancies.
  • Steered regional business development efforts which led to increased referrals, occupancy gains and operating revenue.
  • Developed and executed annual plans for achieving/exceeding annual business development and physician referral goals.
  • Adapted company benchmark to effectively track facility business development progress regarding strategic sales plans.
  • Managed operations and business development for seven animal hospitals, overseeing 150 employees.
  • Assisted business Development department in the preparation of technical proposal and made recommendations.
  • Spearheaded business development and market share increase initiatives to support organizational expansion.
  • Promoted business development capabilities to capitalize on profitable joint-venture alliances.
  • Provide overall Surgical Center Operational and Business Development Leadership.
  • Support the implementation of new business development initiatives.
  • Orchestrated business development through cultivation of revenue-sharing partners.
  • Initiated all business development of new territory.
  • Worked in partnership with Medical Directors, VP of Business Development and physicians to review performance and market share growth opportunities.
  • Spearhead P&L accountability and analysis, strategic planning, business development, expense forecasting, and operational stability.
  • Provide support for sales effort and collaborate with the Business Development Manager in the region on sales and marketing ventures.
  • Bolster new business development through strategic alliances with business development managers for NC, SC, GA and FL.
  • Lead marketing team responsible for new contract acquisitions, business development, and increased community market share.
  • Develop plans in areas of marketing and business development that support the mission of the company.
  • Partner with business development teams to support sales goals.
  • Developed growth strategies for business development and brand recognition Reported to CEO and COO and Board of Directors

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1 Business Development Jobs

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8. Daily Operations

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high Demand
Here's how Daily Operations is used in Regional Director Of Operations jobs:
  • Developed a workforce plan to efficiently integrate the operations of merged partners while not impacting overall daily operations.
  • Oversee daily operations and strategically plan for growth opportunities while conducting and completing regulatory audits.
  • Delivered presentations about daily operations and expenditures of owning a successful restaurant for customers.
  • Develop and implement daily operations to strengthen customer and employee relations.
  • Direct the overall daily operations of five Regional Toxicology Laboratories.
  • Developed short-/long-term strategies for daily operations, sales and production processes, staff recruitment and training, and loss prevention.
  • Directed daily operations of a region, consisting of 15-25 hotels of multiple brands and service levels.
  • Overlooked the daily operations of a third building while maintaining accountable for two properties of my own.
  • Directed and managed daily operations of 50+ District and Store Level Asset Protection personnel assigned.
  • Middle Tennessee Responsibilities Include: Daily operations of all hotels within the assigned region.
  • Manage the daily operations of the revenue cycle functions in specific Tenet regional Markets.
  • Consulted with Doctors of Optometry on daily operations to increase revenue and patient satisfaction.
  • Guide team through daily operations, special projects and strategic planning.
  • Directed all daily operations and marketing in Michigan and Ontario.
  • Support to Franchise daily operations.
  • Direct supervision of daily operations for 5 hospice offices and staff for the state of Oklahoma Involving 50 employees.
  • Orchestrate expansive, daily operations for 3 venues with 6 Managers with this multimillion-dollar F&B company.
  • Directed the daily operations and business logistics; oversaw the healthcare facilities at 3 locations.
  • Assisted in daily operations of 26 full service and service select hotels (i.e.
  • Managed daily operations for the Englewood Colorado and Huntington West Virginia sites.

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9. Human Resources

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high Demand
Here's how Human Resources is used in Regional Director Of Operations jobs:
  • Worked collaboratively with Human Resources team to ensure compliance with company policies and procedures.
  • Manage human resources, facilities operations and technology.
  • Serve as a resource for Manager candidates (with Human Resources support) and have final accountability for every Manager hire.
  • Cultivate and build strategic partnership with Human Resources to provide leadership growth and training at all levels of the organizational structure.
  • Direct reports included Government Affairs, Human Resources, Staffing, Deployment, Payroll, Pricing, Compliance and Business Development.
  • Managed employee and human resource issues that arose in the region in conjunction with the Vice President of Human Resources.
  • Supervised 10 Area Managers in 4 states and coordinated human resources, training, and facilities staff support.
  • Improved operations by establishing strong partnerships with strategic business partners in human resources, training and loss prevention.
  • Spearheaded team of 50, leading operations, customer service, financial management, and human resources.
  • Monitored daily operations, cash flow, budgeting, marketing, human resources, and client interactions.
  • Managed all ASL, office departments including human resources, accounting, IT and service.
  • Collaborate with the Human Resources department on all HR issues involving region or team needs.
  • Allocated financial and human resources appropriately to achieve the organization's mission and goals.
  • Developed and maintained a strong partnership with Regional Operations and Field Human Resources personnel.
  • Led eight-member, worldwide redesign team to improve effectiveness of human resources.
  • Manage controls, training, recruiting, and human resources efforts.
  • Performed Human Resources and Accounting functions for 10 employees and interns.
  • Fortified personnel and human resources.
  • Function as Human Resources Representative with direct responsibility for payroll, performing drug testing, and resolving customer service issues.
  • Advised 11-state region regarding human resources, vendor management, budget, and procurement.

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4 Human Resources Jobs

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10. Patient Care

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high Demand
Here's how Patient Care is used in Regional Director Of Operations jobs:
  • Collaborate with Regional Medical Director and Medical Office Medical Directors in assuring safe and efficient patient care.
  • Analyzed outcome measures to identify opportunities for improvement in patient care.
  • Evaluated patient care procedural changes for effectiveness.
  • Directed the development of a new care delivery model, including facility, staffing, patient care and business processes.
  • Certified nurses in each facility to become IV proficient enabling each building to provide a broader range of patient care.
  • Achieved efficient staffing mix with less than budgeted start-up PPD and FTE projections while maintaining high quality patient care.
  • Monitored and interfaced with all areas within the patient care center including drug trials used for multiple sclerosis.
  • Conducted training sessions to develop skills and increase awareness of impact on patient care and satisfaction.
  • Increase pharmacy participation in patient care, resulting in improved outcomes while decreasing pharmacy costs.
  • Assist with the creation and development of 2 new organizations to provide outstanding patient care.
  • Implemented new 20 minutes scheduling template to increase access and improve patient care outcomes.
  • Provided leadership and direction to assure safe, efficient therapeutic and ethical patient care.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Certified EMT-Basic involved in patient care and transport as needed.
  • Deliver increased patient care, while increasing patient throughput.
  • Trained team members to provide top-quality patient care.
  • Continued patient care to the geriatric population.

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6 Patient Care Jobs

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11. Healthcare

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high Demand
Here's how Healthcare is used in Regional Director Of Operations jobs:
  • Stay abreast of healthcare industry trends and/or local community issues in general affecting agency operations.
  • Partnered with Healthcare Economics for reimbursement updates that affected pricing strategy.
  • Assumed Regional Director of Operation position for P&M Healthcare and was responsible for 8 facilities in varies locations.
  • Lead all Guest Service, Parking and Transportation offerings within the Healthcare vertical for the NW including CO and CA.
  • Served as an expert consultant to executive leadership on major and highly complex healthcare issues with strategic direction for Finance.
  • Hired, Mentored, Trained and Promoted 4 High Level (Director Level) Individuals to outside healthcare sites.
  • Supervised, directed and provided consultative services to client management for all Healthcare audits in the Western United States.
  • Developed and managed the $3+ million annual healthcare auditing budget in conjunction with the Commercial Division President.
  • Focus on developing strong client relationships with hospitals, healthcare networks and physician groups; negotiated client renewals.
  • Led efforts to reduce costs, increase membership, and maximize payment for healthcare services.
  • Educated staff on state and federal statutes, rules and regulations governing healthcare services.
  • Supported national account team in growing healthcare distribution opportunities in the Mid-South.
  • Cultivate patient, physician, vendor and healthcare partner relationships.
  • Orchestrated the operations integration of Healthcare operations into the Commercial Division which provided significant cost and manpower savings.
  • Joint Commission on Accreditation of Healthcare Organizations) accreditation for skilled nursing facilities.
  • Reported to a VP Resigned to accept a salary increase and the benefits of a home office / reduced travel with Healthcare.com
  • Revitalized declining healthcare operation by reengineering, training, mentoring, and adjusting audit staff level.
  • Led a multi-state, multi-contact channel service organization in a Managed Healthcare environment.
  • Managed all healthcare audits in the Western United States (13 States) along with several commercial audits in Los Angeles.
  • Assisted with preparation and presentation of company for merger with Amedysis, T2 Medical and Curaflex to form Coram Healthcare.

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49 Healthcare Jobs

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12. Strategic Plan

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high Demand
Here's how Strategic Plan is used in Regional Director Of Operations jobs:
  • Develop strategic plans of improving operational efficiency in a targeted area, such as customer engagement or online marketing.
  • Directed and executed aspects of strategic planning to enhance profitability, productivity, and efficiency.
  • Ensured organizational effectiveness by providing leadership, vision and strategic planning.
  • Developed annual, regional and district level strategic plan, revenue plan and expense plan, assigned targets to districts.
  • Support the overall strategic plan, establish operational strategic vision, objectives, policies and procedures for the plan.
  • Focus on solidifying the company's strategic plan, forecasting, budgeting, and meeting fiscal and clinical goals.
  • Piloted business operations for 7 centers in Georgia and Alabama, from strategic planning and development to leadership.
  • Directed strategic planning for 6 distribution center operations ranging in size from 20,000 to 300,000 sq.
  • Developed strategic plans including: mergers, acquisitions and new facility locations with joint venture capital.
  • Created 3 and 5-year strategic plans and expanded physician relationships across different markets.
  • Provide direction of strategic planning, training and mentoring of site management teams.
  • Attended strategic planning meetings in LA at corporate on a quarterly basis.
  • Develop short term and long term strategic plans in achieving operational excellence.
  • Instituted strategic planning and census development plans in all facilities.
  • Developed strategic plan to implement core competencies and new products.
  • Develop and monitor tactical and strategic plans.
  • Streamlined service delivery systems Prepared operational and strategic plans.
  • Initiated five-year strategic planning template that was rolled out across the East Region as a best practice.
  • Initiated new strategic planning process that identified and measured KPIs and increased margins by 9%.
  • Directed operations for six facilities, 850 beds Collectively exceeded budgeted revenues Excellent survey results Accountable for strategic planning

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1 Strategic Plan Jobs

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13. Annual Budget

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high Demand
Here's how Annual Budget is used in Regional Director Of Operations jobs:
  • Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Determined business strategies; create annual budgets and operational plans to improve financial performance.
  • Computed annual budgets, evaluated monthly budgetary compliance and interpreted financial operating statements.
  • Performed materials and personnel resources annual budget preparation.
  • Prepared proposals for staffing and operations including the preparation of annual budget requests for personnel, equipment, and supplies.
  • Spearheaded creative approach to the annual budget process which resulted in substantial time savings and precise results being attained.
  • Managed all financial reporting, working capital management, annual budgeting and forecasting, and assisted in all acquisitions.
  • Developed annual budgets and had responsibility for P&L performance for all sites.
  • Lead and motivated the 12 member sales team to exceed annual budgeted revenue.
  • Created and monitored an annual budget of $40 million P&L.
  • Full P&L responsibility with annual budget of $15M per year.
  • Managed an annual budget in excess of 11 million dollars.
  • Developed and maintained annual budget for the assigned area.
  • Managed annual budget in excess of $6 million.
  • Develop and maintain annual budgets for the region.
  • Participated in the projections for annual budget.
  • Administered annual budget of $24 million.
  • Assisted in the development of annual budgets; evaluate monthly financial and clinical outcome reports.
  • Prepared revenue and expense reports to provide input to annual budget process.
  • Prepared business plans, annual budgets, and quarterly reforecasts.

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14. Logistics

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high Demand
Here's how Logistics is used in Regional Director Of Operations jobs:
  • Budget responsibility of 45MM for operations and projects; cultivate new logistics strategy, culture development and overall profitability.
  • Handled domestic and international travel arrangement, coordinate logistics of functional meetings and events for the Latin America Program.
  • Initiated strategic communication logistics for operational consistency and collaborative marketing outreach between multiple sites.
  • Reduced operating expenses by implementing a cost effective approach to logistics management.
  • Translated business needs and priorities into actionable logistics strategies.
  • Managed all operations and logistics functions for all 5 countries in Central America and two satellite offices in Miami and London.
  • Organized logistics for Image Awards and National Conventions, facilitating appropriate activities for members of the National Board of Directors.
  • Supported owner and managers with logistics, vendor relations, contracts, insurance companies, permits and member safety.
  • Worked as project manager for five station openings coordinating all logistics of station start up and sustained operation.
  • Traveled with or in place of Regional Field Director to effectively manage logistics for conferences and conventions.
  • Negotiated individualized pricing and contracts with the world's largest steamship lines and air cargo logistics providers.
  • Administered the inventory control, transportation, logistics, loss prevention, and off-site storage facilities.
  • Oversee all aspects of company Assets and Logistics to avoid shrink to increase bottom line.
  • Oversee 22 Branch Logistics Operations from Maine to Pennsylvania in the secured financial services industry.
  • Delivered Sales and EBIT plans, as well as improving all Logistics and Operational metrics.
  • Reported to the Senior Vice President and President of NVC Logistics.
  • Created and managed logistics for the new location leader training program.
  • Worked closely with internal logistics group to implement best practices.
  • Top ten global provider of transportation and logistics solutions.
  • Implemented lean logistics via Appian routing and load planning software.

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1 Logistics Jobs

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15. Medicare

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average Demand
Here's how Medicare is used in Regional Director Of Operations jobs:
  • Completed the accreditation process for Keen Mobility Company to become an approved Medicare provider.
  • Improved Medicare length-of-stay from 24 to 33 days via improved clinical skills - Enhanced physician accountability to providing consistent quality care.
  • Increased Medicare reimbursement rate by $30 - $50 per day in each of the four facilities under my direction.
  • Improved performance and value of company in part due to our ability to build rehabilitation programs and manage Medicare PPS.
  • Removed all hospice Agencies from Medicare's Focus Medical Review Status clearing region and maintaining compliance throughout tenure.
  • Recognized for implementing new care management model to reduce utilization and preserve Medicare and health plan days.
  • Research Georgia market to identify appropriate clinical sites for Medicare Part B outpatient rehab facilities.
  • Ensured all centers were Medicare compliant and followed Medicare rules for IDTF's centers.
  • Renewed largest Disease Management customer (Medicare), High Cost Demonstration.
  • Led each Part A CORF through TDHS and Medicare inspections.
  • Increased Medicare/MCO admission volume by 30 per month.
  • Increased Medicare/MCO census by 60 ADC.
  • Implemented certification of Medicare A in all facilities increasing average census by twenty residents.
  • Improved Medicare per diem reimbursement rate, earning $488/day across region - Achieved 14% Medicare return-to-hospital rate for 2012.
  • Achieved zero deficiencies in 100% inspections - 10 Joint Commission, 4 Department of Health, and 2 Medicare.
  • Trained new directors regarding Medicare and Texas regulations and Amedisys' policies and procedures.
  • Raised 3 properties skilled Medicare census by over 100% within 9 months.
  • Increased the region's average Medicare census from 91 to 125.
  • Increased Medicare census by 3% within first three months.
  • Achieved 100% of budgeted NIFO, 22% to 24%, Opened 3 Medicare certified agencies.

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2 Medicare Jobs

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16. Key Performance Indicators

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average Demand
Here's how Key Performance Indicators is used in Regional Director Of Operations jobs:
  • Promoted to improve operation output, customer relations, and key performance indicators, while maximizing revenue earnings within California market.
  • Rescued trouble operations and drove improvements that elevated the facility to improvement on key performance indicators.
  • Implemented key performance indicators to accurately reflect expected work that helps meet the needs of internal and external customers.
  • Interacted and met with our customer to ensure key performance indicators and metrics were met.
  • Led peers on most key performance indicators, including multiple unit sales at 27%.
  • Planned and directed the operation of the region to support the Key Performance Indicators.
  • Review Key Performance Indicators for both external clients and internal personnel.
  • Influenced and motivated management team to achieve targets for various Key Performance Indicators (KPIs).
  • Set strategies from need based criteria to develop Service Level Agreements and Key Performance Indicators.

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17. Regional Operations

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Here's how Regional Operations is used in Regional Director Of Operations jobs:
  • Required to provide strategic and Operational planning input for Regional operations and report progress and results to Senior Executive Leadership.
  • Analyzed regional operations to identify and address key areas of improvement to increase efficiency and promote productivity throughout multiple sites.
  • Provided back-up assistance to Vice President of Regional Operations.
  • Promoted to Regional Operations Executive 1994
  • Expanded business by founding new regional operations for the company, leading all transitions into company and promoting pilot team development.
  • Provided excellent customer service and manage all aspects of $24M regional operations with combined inventory value of $8.1M.
  • Lead Regional Operations budget to be under 10% last year, being the lowest in the company.
  • Directed regional operations for four Assisted Living & Retirement communities in Washington and Oregon totaling 425 units.
  • Set priorities, goals and objectives for the Regional Operations Department, Regional Facilities Department and RIUA.
  • Traverse City, MI 2/11 - 7/12 Post Production/Visual Effects Company Director of Regional Operations.
  • Directed Regional Operations in Washington and Idaho for 9 Assisted Living and Memory Care Communities.
  • Enhance regional operations through consistent review of business actions and market trends.
  • Promoted to a Regional Operations position overseeing a group of communities.
  • Directed $36 million per year for regional operations.
  • Facilitated bimonthly Regional Operations Leadership meetings with Chief Operating Officer and Senior Vice Presidents.
  • Conduct regional operations meetings and monthly webinars to facilitate effective and timely communication.
  • Developed 4 for promotion to regional operations director.
  • Position: Regional operations support Responsibilities include; Supporting four plants Cat 3516 / 3520 generators and the gas processing system.
  • Directed the regional operations of nine facilities with 1300 beds in the Detroit metropolitan area.

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18 Regional Operations Jobs

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18. Annual Sales

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Here's how Annual Sales is used in Regional Director Of Operations jobs:
  • General Management over 6 individual food service establishments, with responsibility for 2.5 million in annual sales, and increased profits.
  • Managed store clubs and regional team in the Denver region with annual sales near $1 billion, and 2,000 employees.
  • Increased video sales and profitability for company by maximizing results from 92-store region with combined $98M in annual sales.
  • Full P&L responsibility for 72 company owned restaurants with annual sales of $143 million (2007).
  • Led 11 district managers and over 1300 store employees with chain's highest annual sales volume of 150 MM.
  • Directed operations of regional sales, service and installation office, generating $3.5 million in annual sales.
  • Directed store operations in three states, with 145 stores attaining $118M worth of annual sales.
  • Manage P & L accountability for multiple units with annual sales over $20 million.
  • Managed enterprises with a combined staff of 300 and annual sales exceeding $12 million.
  • Led Central Region from 54,000 in annual sales to over 100,000 in annual sales.
  • Directed four Regional Operations Managers covering 23 states and $51M in annual sales.
  • Established weekly, monthly, quarterly and annual sales and recruiting goals.
  • Average annual sales volume of 1.5 million per location.
  • Averaged 11% annual sales growth.
  • Oversee 82 stores with annual sales volume of $396 million.
  • Reported directly to the COO and responsibilities included 25-30 Applebee's restaurants with annual sales of 75 million.
  • Directed operations for 30 quick-service, multi-unit restaurants with $50 million in annual sales.
  • Merged into Advance America A $200MM annual sales financial short term lending company.
  • Managed 8 Applebee's restaurants with annual sales of $24M.
  • Delivered 5 years of consecutive annual sales growth, margin expansion, SG & A efficiency and working capital improvement.

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19. Process Improvement

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Here's how Process Improvement is used in Regional Director Of Operations jobs:
  • Implemented process improvement in all aspects of service delivery to patients and physician office customers.
  • Reduced operating expenses $3M through lean initiatives, structured downsizing and non-capital process improvements.
  • Managed Region Profit and Loss Statement Implemented major Operational Process improvements.
  • Analyze data and report to senior management with process improvement suggestions.
  • Spearheaded process improvements to reduce waste and increase efficiency.
  • Identified inefficiencies and made recommendations for process improvements.
  • Managed sales teams and served as a consultant to senior management on issues relating to sales productivity and process improvement.
  • Identified and documented best practices, implemented process improvement strategies, cost reduction initiatives, terminal and supplier reviews.
  • Participate in all LEAN events for process improvement including medication refill review and Patent Service Associate work flow.
  • Performed a diversity of functions such as budgeting, forecasting, strategic planning, process improvement and implementation.
  • Recovered various fraud and waste as well as equipment valued as $5.4M through process improvement strategies
  • Developed process improvements to maximize efficiency by testing three patients per night and reducing empty beds.
  • Facilitate process improvement efforts to align structures and processes within the Medical Centers for the front-end
  • Process improvements in productivity, scan %, customer service, quality and safety.
  • Implement and manage process improvement programs throughout the region to enhance patient experience.
  • Improved profitability of cafeteria by $30,000 per year through process improvements.
  • Developed process improvement plans for Nurse 24 program and platform use.
  • Analyze data to inform process improvement.
  • Established methods of operating and assessing strength of staff - Introduced process improvements that maximized sales effectiveness and customer satisfaction goals.
  • Pulled, reconciled and analyzed data reports to identify process improvements and define problems.

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11 Process Improvement Jobs

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20. Ebitda

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Here's how Ebitda is used in Regional Director Of Operations jobs:
  • Surpassed all EBITDA projections and maximized incremental revenues through operating cost containment and labor controls.
  • Re-assigned to Region 4 by company's CEO to replicate EBITDA & survey performance achieved in Region 3.
  • Optimized financial results and increased EBITDA contribution from Region to 70% of total company EBITDA from operations.
  • Achieved $1.2M in EBITDA cost-out improvements through process enhancements, cross-functional teamwork, and lean practices.
  • Generated the 5th highest profit contribution in the country in 2009 - $6.1M in EBITDA.
  • Created cost controllable mindset which produced the highest EBITDA percent in the company.
  • Monitored sales, margins, labor, operation expenses and EBITDA.
  • Increased EBITDA profits $3.2 million versus annual operating budgets.
  • Increased EBITDA margin by 10 percent year over year.
  • Increased EBITDA percentage an average of 10%.
  • Surpassed EBITDA target by over $500,000 the past fiscal year, ranking as the #1 region in the company.
  • Exceeded Pre-GA EBITDA by 39% in 2009, 321% in 2010, and 150% in 2012.
  • Doubled EBITDA from ~ $800K to ~$1.5 Million in two years.
  • Increased Regional EBITDA Margin from 2.7% to 20%+ in two years.
  • Top EBITDA producer and ranked #1 5 out of the 6 years.
  • Increased EBITDA by 40% in two years.
  • Increased EBITDA 10-fold to $60M.
  • Increased EBITDARM by 12%.
  • Helped drive division leading operational results of approximately $20M in Revenue with $14M in EBITDA.
  • Developed annual branch/division budgets for 15-site healthcare operation that allowed for 10% growth in EBITDA.

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2 Ebitda Jobs

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21. Project Management

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Here's how Project Management is used in Regional Director Of Operations jobs:
  • Develop and implement operations processes that improve project management and service delivery providing a better customer experience.
  • Provided direction, support and accountability for all engineering, construction and project management units.
  • Project Management for technology initiatives designed to improve operational quality and improve results.
  • Headed client service, clinic sales, and support as well as project management for 22 wound healing contracts.
  • Project Management consists of:* Initiating, Planning, Executing, Monitoring, controlling and Closing successful projects.
  • Generated sales by proposing, and developing specialty project management bids and supplemental billing for our ETMC Affiliate hospitals.
  • Provided oversight and project management for all capital construction projects, as well as, completed annual capital inspections.
  • Manage and direct the Operation Project Management organization for upgrades, change outs and deployments.
  • Project Management: Took lead role in numerous complex operational projects.
  • Coordinate and guide a project management team across multiple programs.
  • Project management, structure and process development.
  • Maintained yearly budget for multi-million dollar department, and assisted in forecasting and project management.
  • Project Management oversight of all Capital Projects, including building improvements and tenant improvements.
  • Project Management: Managed all projects within the region (store remodeling, infrastructure improvements, & relocations).
  • Implemented Project Management Control System and Best Practices guidelines to reduce costs by 12% over 3 years.
  • Project Management Successfully managed capital, human and IT resources staying within budget and time management guidelines.
  • Project Management - Responsible for opening one of the largest store footprints in Payless company history.
  • Project Management People Management Strategic Planning Competitive Market Positioning Acquisition Integration Organizational Leadership Process Improvement Best Practices/Benchmarking Multi-Site Operational Mgt.

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2 Project Management Jobs

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22. Training Programs

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Here's how Training Programs is used in Regional Director Of Operations jobs:
  • Developed and delivered training programs, presentations and documentation to support company initiatives and standards across the 10 stores of operation.
  • Ensured compliance with company training programs for management and hourly staff and consistently exceeded performance expectations.
  • Developed and implemented recruiting and sales training programs that aligned relationship selling with new branding campaign.
  • Approved involuntary terminations and reviewed written warnings; establishes and review employee orientation and training programs.
  • Developed and executed training programs from associate to executive levels.
  • Created and implemented sales training programs to enhance product leaning, rework store procedures and increase productivity of original store.
  • Created, maintained, executed, and managed employee training programs from entry level to middle management level.
  • Motivated hired and trained direct reports and support team as well as created developmental and training programs.
  • Process Oriented Leadership: Instituted communication, recognition, and training programs to improve performance and morale.
  • Acted as organizational development liaison and facilitated HR training programs for employees and volunteers across the region.
  • Facilitated coaching, development, and training programs to establish strong teams and future bench strength.
  • Developed new manager training for the Delmarva Area to enhance FMC training programs.
  • Reviewed, revised and updated dining policies and procedures and training programs.
  • Build and directed strong teams via robust employee development and training programs.
  • Engaged staff and volunteers in coordinated training programs across the region.
  • Created training programs that were successfully implemented throughout the region.
  • Created new training programs for 80+ employees per unit.
  • Developed Systems and Training Programs that delivered Excellent Guest Service and Client Loyalty, resulting in multi-year Client Contract extensions.
  • Created and implemented training programs and developed curricula * Work from home position with travel
  • Develop operational and sales training programs to establish and maintain best in class associates.

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1 Training Programs Jobs

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23. Curriculum Development

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24. Retail Store

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Here's how Retail Store is used in Regional Director Of Operations jobs:
  • Developed and executed financial planning and budgeting processes for retail stores.
  • Led retail store operations, customer service, staffing, shipping and receiving, vendor sourcing, relationship building and sales.
  • Oversee and direct Compliance function which includes the completion of Business Control Assessments in Retail Stores, Telemarketing and Customer Service.
  • Launched the introduction of retail store concept into the wholesale world to help become an industry leader with the competitive market.
  • Managed Profit and Loss Performance of 150 retail stores, over $100 million in yearly sales.
  • Direct responsibility for day to day operations of 82 Starbucks retail stores in Minnesota & Wisconsin.
  • Opened flagship retail storefronts, enabling company to diversify customer base and realize historic sales growth.
  • Oversee the operations of 9 retail stores with budgeted revenues of 20 MM.

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25. Action Plans

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Here's how Action Plans is used in Regional Director Of Operations jobs:
  • Develop and implement action plans to address all operational and financial deficiencies.
  • Assisted Performance Improvement Coordinators in developing facility action plans.
  • Audited/reviewed store-level P&L's - Set targets/established action plans focused on improving manager performance and quality of work-life.
  • Analyzed stores' financial data and partnered with District Directors to develop action plans for growing revenues and manage cost.
  • Develop action plans to improve performance, preparing budget goals and objectives for each department and monitoring daily performance.
  • Monitored compliance with all local, state, and federal regulations and created action plans to resolve issues.
  • Complete site visit reports per community visit and develop action plans to meet expectations.
  • Assessed the progress of the business and created action plans for improving profit margins.
  • Identified trends and interacted with Corporate operating Team to develop and monitor action plans.
  • Reviewed all state survey results and directed their corrective action plans.
  • Analyzed network data to provide action plans for improved service.
  • Execute Facility Engagement Surveys, action plans and feedback sessions.
  • Developed action plans to meet and exceed client goals.
  • Manage action plans to accelerate cash flow.
  • Determined action plans based on findings.
  • Create and execute Action Plans when necessary
  • Shared best practices and created action plans to drive guest satisfaction, top-line revenue and grow marketshare.
  • Developed, executed, and achieved strategic sales / action plans within underperforming communities.
  • Created and followed up on quarterly action plans and PIPs.
  • Create operational action plans including local marketing for underperforming franchise locations Conduct operational and development meetings.

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26. L Management

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Here's how L Management is used in Regional Director Of Operations jobs:
  • Issue specific annual objectives to immediate subordinates and review objectives of the Operational management.
  • Conducted annual performance reviews of all management.
  • Plan, develop, and implement strategy for operational management in accordance with corporate objectives dictated by President and CEO directives.
  • Provided operational management and program direction for medical air bases in the Northeast, Southeast, and Gulf Coast states.
  • Established and executed portfolio controls the yielded upwards of a 70% revenue increase in the Legal Management Division.
  • Maximized profitability through active P&L management including: revenue, contracting, operating expenses, and headcount.
  • General management responsibilities covering 36 hospital sites, 150+ teammates, and a $20MM P&L.
  • Home health, podiatry, HomeScripts Pharmacy and hospice are also offered under the US Medical Management umbrella.
  • Proposed and implemented a new centralized intake department for referral management, improved response time 93%.
  • Provided overall operational management for the Southeast Region including the region s budgets and P&L.
  • Insured DVA regional management and union officials were aware of their responsibilities in EEO complaint processing.
  • Served as CURE representative in Africa for funding development, project development, and hospital management.
  • Provide leadership, vision, direction, coaching and development of a divisional management team.
  • Gained extensive operations experience in P&L management, forecasting, and business planning.
  • Assisted the hotel management teams in successful completion of all goals, plans and reports.
  • Managed inbound and outbound calls through ACD call management and integrated dialing technology.
  • Hired and placed all management to provide best results in continued development.
  • Possessed full P&L management responsibility for the region.
  • Assist stores with maximizing NBT through effective expense control management.
  • Led and motivated a cross-functional hotel management team of 38+.

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27. Osha

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Here's how Osha is used in Regional Director Of Operations jobs:
  • Conducted employee safety training, resulting in five-year span with no OSHA violations or workers' compensation claims.
  • Focus on safety resulted in an OSHA incident rate of less than 2 throughout my leadership period.
  • Perform site safety reviews of DOT CSA2010 compliance and OSHA compliance in warehouse & transportation operations.
  • Coordinated the development, implementation, and then trained on Home Land Security Compliance, OSHA.
  • Monitor and ensure quality patient outcomes, JCAHO and OSHA compliance, and staff development.
  • Monitored all operations to certify they were following all local, state and DOT/OSHA regulations.
  • Initiated and received ISO 14001 and OSHAS 18001 certifications for the Peru distribution center.
  • Developed site safety regulations in compliance with municipal, state and OSHA guidelines.
  • Ensured and surpassed all regulatory compliance standards with regards to HQAA and OSHA.
  • Hold GM accountable for 100% score testing and other OSHA matters.
  • Managed general liability, workers compensation and OSHA compliance within region.
  • Adhered to Hospital policies and OSHA procedures and standards.
  • Implemented OSHA safety compliance and best practices.
  • Insured OSHA regulations were followed.
  • Led OSHA, NE 575, and MSDS compliance campaigns making changes when appropriate.
  • Well versed in DOT, OSHA, and fleet safety programs.
  • Devised industry specific OSHA operational workflow, compliance and safety programs.
  • Maintained safe unit operations by following Servsafe, OSHA, sanitation and company audit standards.

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28. Staff Members

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Here's how Staff Members is used in Regional Director Of Operations jobs:
  • Led a team of dynamic and motivated Administrators and regional staff members via servant leadership that was focused upon achieving results.
  • Promote employee relations through extensive team-focused activities enhancing 30 staff members, supervise 35+ Sales Reps and Op's managers.
  • Teamed with individual staff members mapping career paths and providing internal and external training to achieve the proposed goals.
  • Managed 90 staff members in the maintenance of 10 domestic and international aircraft and radio base stations.
  • Supervised 10 direct reports and 200 staff members, including coaching, professional development and performance evaluations.
  • Trained staff members to reach their full potential, transforming entry-level employees into highly skilled managers.
  • Direct supervision of over 40 doctors, 30 managers and 250 support staff members.
  • Insured that Resident staff members provide a safe, quality home environment for residents.
  • Confer with staff members to discuss issues, coordinate activities, and resolve problems.
  • Trained new staff members on applicable standards, (SOP training) regulations.
  • Provide management support to 10 staff members and 350 delivery agents.
  • Recruited, hired, trained, and developed staff members.
  • Planned, assigned and evaluates the work of staff members.
  • Directed the activities of 135 staff members in 10 locations.
  • Staffed hotels with dedicated staff members.
  • Managed 3 Area Director of Sales, and 12 General Managers, responsible for 140 staff members.
  • Lead hiring, onboarding, and performance management of 26 new staff members.

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29. Market Share

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Here's how Market Share is used in Regional Director Of Operations jobs:
  • Conducted competitive market analysis/strategy to increase total market share and active accounts.
  • Negotiated managed care contracts to increase market share and strengthen physician relationships.
  • Promoted and relocated to support region efforts to deliver targeted objectives for volume, revenue, and market share growth.
  • Advised the CEO on plans, policies, strategies, and processes designed to increase market share.
  • Created Holiday specials and result was taking the Market share away for large competitor.
  • Maintained and grew market share resulting in continual first position placement on STR reports.
  • Increased market share 40%, utilizing cross-selling and up-selling techniques and applications.
  • Increased market share over 10%, successfully opened 65 new stores.
  • Created an effective marketing strategy to increase sales and market share of all the brands Managed 300+ employees.
  • Worked cross-functionally within the company to create value added projects, exceeding revenue and market share performance objectives.

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30. Guest Satisfaction

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Here's how Guest Satisfaction is used in Regional Director Of Operations jobs:
  • Increased guest satisfaction through quality control insuring experiences support company best practices.
  • Established and maintained guest satisfaction survey improvement.
  • Focused on hotels meeting goals of revenue generation, cost control, guest satisfaction and staff development.
  • Improved Overall Guest Satisfaction Scores at 2 out of 2 hotels to be out of Failure status.
  • Identified trends on guest issues to ensure hands on approach by managements, leading to guest satisfaction.
  • Demonstrated and communicated key drivers of guest satisfaction for the brand's target customer.
  • Achieved 57% improvement in overall guest satisfaction.
  • Increased guest satisfaction scores by 22%.
  • Instituted a balanced scorecard to measure performance in guest satisfaction, market sharegrowth and financial performance.
  • Increased Guest Satisfaction Scores in eachproperty on average by 10 percentage points, while increasing revenues and profit by 25 %.
  • Established strong owner relations and worked directly with operators and hotel teams to meet qualitycompliance and guest satisfaction metrics.

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3 Guest Satisfaction Jobs

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31. Company Policies

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Here's how Company Policies is used in Regional Director Of Operations jobs:
  • Encouraged training and development of company policies and procedures, property standardization, sales presentations and proper property and district operations.
  • Practiced cost containment strategies, maintained profitability and growth while ensuring compliance with all pertinent company policies and state regulatory requirements.
  • Developed and maintained a positive employee relations environment and ensured uniform and consistent application of company policies and procedures.
  • Participated in formulating and administering company policies and developing long range goals.
  • Restructured company policies for full compliance with local and federal regulations.
  • Ensured facility compliance with company policies and procedures and state/federal regulations.
  • Executed compliance initiatives of procedures, regulatory requirements and company policies.
  • Monitored company policies and developed operational excellence procedures.
  • Monitored adherence to company policies by property staff.
  • Enforced safety requirements and company policies.
  • Assured compliance with all Company policies and procedures and federal, state and local law and regulatory assignments.
  • Hire, develop and train all direct reports with company policies and align with Area's vision.
  • Completed quarterly and annual site visits for compliance with company policies and procedures and State regulations.
  • Monitor and support use of all Company policies, procedures, and programs in centers.
  • Ensured quality, consistency and compliance with all company policies, procedures and store standards.
  • Achieved compliance with applicable state, federal, and local laws and company policies.
  • Foster an ethical and compliant environment in accordance with company policies and guidelines.

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2 Company Policies Jobs

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32. Full Service

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Here's how Full Service is used in Regional Director Of Operations jobs:
  • Full Service Facilities Management and Operations.
  • Managed full service and quick service operations up to 13 units.
  • Oversee all operations for full service properties.
  • Based at the Cosmopolitan Hotel in Fayetteville, AR., a full service 235 room facility with 14,000 sq.
  • Completed restructuring of team trainingprograms which resulted in improvements in guest satisfaction metrics across all full service brands.
  • Provided customer support to 25 full service franchise Sheraton, Westin and Luxury Collection hotels.
  • Converted an independent Conference center in the Savannah area to a full service Wyndham.
  • Crafted, launched and managed the first "Virtual Task Force" program (2008) for full service hotels.

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33. Overall Operations

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Here's how Overall Operations is used in Regional Director Of Operations jobs:
  • Play a key role in the management of overall operations of the four East Region locations.
  • Direct overall operations of a region that includes the Northeast, Mid-Atlantic, and Midwest.
  • Developed and analyzed KPIs to track regional progress, identify weak areas, and improve overall operations.
  • Store in Ames, Iowa won the bi-annual national 5 Star Award for excellence in overall operations.

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7 Overall Operations Jobs

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34. Memory Care

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Here's how Memory Care is used in Regional Director Of Operations jobs:
  • Direct operational responsibility for eight Assisted Living/Memory Care Communities in North Carolina, South Carolina and Virginia.
  • Directed the overall operation of seven assisted living residences, including one memory care residence.
  • Facilitated daily management of operations for 10 Assisted Living and Memory Care communities.
  • Provided oversight and leadership of Memory Care assisted living community.
  • Oversee the operations of six (6) assisted and memory care communities in the Greater Atlanta market.
  • Provide leadership support to Executive Directors in multi-site (ten) assigned Independent Living, Assisted Living and Memory Care communities.
  • Assigned 7 open-and-operating and 10 under-construction communities, totaling over 2000 units ofIndependent Living, Assisted Living and Memory Care.
  • Assisted Living, Memory Care, Independent Living)

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35. Financial Management

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Here's how Financial Management is used in Regional Director Of Operations jobs:
  • Mentor managers for improved financial management of operations by providing training on reimbursement and labor management.
  • Perform financial statement research and analysis, including development and preparation of financial management reports.
  • Played a leadership role in handling financial management, sales development, and facility inspections.
  • Supported and coached program directors on operations management, financial management, community education, and partner value awareness.
  • Administered all financial management systems -Paybill- by evaluating and integrating new applications.

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1 Financial Management Jobs

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36. GM

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Here's how GM is used in Regional Director Of Operations jobs:
  • Collaborated with Marketing to drive customer segmentation strategies to optimize product pricing and contract strategy.
  • Launched workforce management automation technology to multiple sites to augment virtual resource management requirements.
  • Implemented a six-sigma system for accuracy and quality checks and balances for accountability.
  • Spearheaded the opening of 8 restaurants in 2 years, including the Training Facility staffed with a GM and Training Coordinator.
  • Nominated for Commitment to Opportunity Award at last two Operators Conferences for developing managers and GM's within my region.
  • Led team and managed implementation for improved business processes that reduced customer issues in next-day segment by 37%.
  • Co-led the new social media initiative to increase customer engagement and brand loyalty across all segments of the business.
  • Expanded role and responsibilities through a career progression that included roles as Six Sigma Black Belt and Operations Manager.
  • Utilized Six Sigma processes to improve financial discipline by saving over $1MM in operational and administrative cost.
  • Governed $1.3M in security contracts, employing over 500 individuals, augmenting three security installations.
  • Supported the GM with training initiatives, shop inspections, food cost analysis and staff coaching.
  • Developed a high performance team 1 Area Manager, 5 GM, 5AGM.
  • Developed Lean/Six Sigma initiatives and support for all AMS sites in North America.
  • Disciplined and discharged GM's and associates as necessary.
  • Promoted 4 RGM's to Area Manager's.
  • Result: numerous employees earned promotions to GMs; one to Operations Director.
  • Achieved Lean Six Sigma Green Belt Certification in February, 2009.
  • Promoted/Developed multiple GMs and regional managers out of the district.
  • Opened several more as GM & Manager.
  • Improved GM by 40% to 46% Decreased ACH from 31% to 22% Community acquired by Camellia

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37. Business Operations

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Here's how Business Operations is used in Regional Director Of Operations jobs:
  • Initiated various training sessions and demonstrations to promote new system upgrades and technology products used in business operations.
  • Managed business operations, employee management and program development.
  • Project director on JDE (World) business application deployment into Asian business operations.
  • Directed all aspects of business operations for 60 units spanning across five states.
  • Oversee all daily business operations for the east coast division.
  • Managed a Mobile Special Business Operations Unit.
  • Work is Directly related to the management and general business operations and compliance ties.
  • Oversee all new business startups, business operations and expansions within the territory.

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3 Business Operations Jobs

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38. Medicaid

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Here's how Medicaid is used in Regional Director Of Operations jobs:
  • Coordinated Marketing/Census Development of 200 plus bed facility in predominately Medicaid intercity facility, taking it from 185 to 217 patients.
  • Established and developed a Medicaid long-term care provider network and ensured contract compliance.
  • Direct all operational activities of a Medicaid revenue cycle management Regional Office.
  • Developed Medicaid long term care provider network ensuring contractual network adequacy.
  • Increased Medicaid patient population, while reducing no-show rates by developing needs-specific business units for medical patients and WIC clients.
  • Key Achievements: * Successfully implemented and managed a state-wide Medicaid LTCMC program with over 19,000 members in 63 counties.
  • Assisted in the management of multiple budgets for various programs, including management of $8.5 million Medicaid budget.
  • Implemented state wide Medicaid LTCMC program with a census of over 19,000 members in 63 counties.
  • Developed training in Medicaid, Family Health Plus, and Child Health Plus programs and procedures.
  • Reduced Medicaid occupancy by 5% while successfully maintaining average occupancy at 92%.
  • Applied for and executed Medicaid Waiver for the 6 newly acquired communities.
  • Assisted with the application process for the statewide Medicaid LTCMC program.
  • Certified all skilled beds for Medicare and Medicaid.
  • Processed and managed all Medicaid claims.
  • Increased Medicaid reimbursement rate from 120 to 145.00 Developed marketing policies and oversaw marketing efforts in all facilities.

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1 Medicaid Jobs

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39. Inventory Control

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Here's how Inventory Control is used in Regional Director Of Operations jobs:
  • Introduced capital improvement reports and oversaw the inventory control and purchasing approval needs for each portfolio.
  • Managed warehouse operations, inventory control, courier services and fleet management.
  • Implemented inventory controls while insuring all daily and customer requirements were fulfilled.
  • Managed all aspects of new store openings including store design, fixture and equipment sourcing, inventory control, and marketing.
  • Support and drive expectations in inventory control, visual execution and develop personnel to leadership positions in the company.
  • Developed cost saving measures including inventory controls, review of staffing needs, and reduction of excessive overtime.
  • Led the company in sales, operating contribution, expense control and inventory control for 10 straight quarters.
  • Direct a staff of 25 project managers and technicians deploying proprietary software to optimize pharmacy inventory control.
  • Implemented strong inventory controls and led staff to deliver excellent customer service and sales outcomes.
  • Increased stores' productivity 7% by implementing correct inventory controls, staffing and training
  • Directed quality and inventory control, safety, dispatch, and customer service.
  • Enacted cost-saving inventory controls and business processes that saved $600K annually.
  • Work with Procurement Services to maintain inventory control of supplies and equipment.
  • Managed spending and inventory control within the region based on company guidelines.
  • Directed a staff of 25 implementers and technicians deploying proprietary software in which optimized pharmacy inventory control.
  • Initiated development and chain-wide rollout of a computer scanning system that vastly improved inventory control.
  • Administered inventory control, purchasing, site inspection, and state/federal facility survey readiness.
  • Promoted to Regional Director of 17 storesgenerating $50M+ annually while concurrently overseeing the company's shrink and inventory control programs.

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40. RDO

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Here's how RDO is used in Regional Director Of Operations jobs:
  • Fulfilled all duties pertaining to the RDO roll for region that consisted of 12 to 22 properties.
  • Acted as oversight RDO during search for Eastern Region RDO.
  • Recruit and train quality regional staff including RDO's.
  • Maintained systems involving hazardous chemicals, gases and liquids.
  • Promoted to RDO and managed 8-10 properties in GA, SC, NC, FL for the company.
  • Awarded RDO of the year for 2014.
  • Utilized Executive Directors and Interim Director to assure operations continuity while Alterra searched for a new Eastern Region RDO.
  • Work closely with the Medical Director Ted Cardoso on many projects and attend off site seminars and meetings.
  • Selected as the very first RDO to participate in the corporate mentorship program.
  • Managed buildout of new facility and teardown of old facility after move.
  • Developed and piloted Onboarding and Training plan for newly hired RDOs and RVPs within the brand.

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41. Marriott

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Here's how Marriott is used in Regional Director Of Operations jobs:
  • Maintained an 84+% rating in guest satisfaction surveys for the Marriott Courtyard in Glenn Allen, Virginia.
  • Brand involvement with Hilton, Marriott, IHG, Choice, and Carlson.
  • Guide General Managers in adhering to Marriott and InterMountain standards and policies.
  • Help General Managers promote InterMountain and Marriott culture with employees.
  • based hotel management company with a diverse portfolio of assets including IHG, Hilton and Marriott brands.
  • Pre-Opened 98 room Courtyard by Marriott Hot Springs, AR and 85 room HI Express of Bryant, AR.
  • Managed 72 Hilton and Marriott Hotels.Supervised 6 Regional Director of Operations.
  • Acted as the property liaison for construction and opening of the Courtyard by Marriott in Westampton, NJ.
  • Brand affiliates included Hilton, Starwood, Marriott, IHG, Choice, Wyndham as well as Independents.

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42. Management Staff

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Here's how Management Staff is used in Regional Director Of Operations jobs:
  • Challenged to restructure management staff, and developed and implemented training supporting a team-based approach.
  • Set performance metrics, evaluate productivity, and develop operational management staff.
  • Recruited, trained and evaluated operations management staff.
  • Managed 12 executive & management staffed Green Belt projects tasked with implementing 7.0MM in cost reductions through process improvements.
  • Worked with the management staff in delivering quality care and compliance with survey and quality indicators for each building.
  • Establish training programs for General Managers and other hotel management staff to enhance employee knowledge of best practices.
  • Demonstrated abilities to grow management staff to work as a team for better staff retention and resident satisfaction.
  • Hired management staff while ensuring employment laws, regulations and compliance meet company expectations and goals.
  • Opened 3 new locations, which included Setup and hiring of all Management staff and employees
  • Recruited talented Management staff resulting in 100% achievement of goals and incentives.
  • Identified, nurtured, and promoted management staff to strengthen bench.
  • Oversee recruiting for my region and hiring of management staff.
  • Recruit, employ, and retain qualified management staff.
  • Lead and Direct over 900 employees and management staff.
  • Recruited, hired and retained key management staff.
  • Planned and executed training and development for management staff.
  • Managed 18 hotel portfolio in Indiana and Kentucky, directing and developing management staff.
  • Key lead management staff of 5 professionals..
  • Developed company core operations Managed and developed marketing and promotions Hired and trained management staff

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43. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Regional Director Of Operations jobs:
  • Facilitate all day-to-day operations, perform financial analysis, and control expenses.
  • Managed multiple special projects concurrently with day-to-day operations.
  • Directed day-to-day operations including procuring inventory, managing costs, marketing, and hiring for all locations.
  • Orchestrated and oversaw all PR, marketing, and day-to-day operations across seven separate locations.
  • Guided day-to-day operations and ensure that all centers were in compliance with State guidelines.
  • Directed the day-to-day operations of six hotels - encompassing 1000+ rooms.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Handle all of the day-to-day operations for each community's common area maintenance.

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44. Cost Control

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Here's how Cost Control is used in Regional Director Of Operations jobs:
  • Mentored and trained General Managers and Sales Managers introducing yield management and cost control concepts.
  • Budget and profit responsibility and ensuring cost control.
  • Developed cost controls systems and productivity metrics.
  • Cost Controls: Dramatically reduced contract labor expenses by 50% resulting in $150,000 annual savings.
  • Identified trends and areas of opportunity, advised others on cost control methods and resolved budgetary issues.
  • Reviewed and approved cost control reports, cost estimates, and manpower and facilities requirements forecasts.
  • Maintain profitability, achieving sales and operating income (OI) plan and implementing cost controls.
  • Support district staff meetings with unit operators to set direction for sales growth and cost controls.
  • Established a cost control program which measured labor and material costs against financial plan.
  • Increased NOI by $350,000 in 18 months through revenue enhancement and cost control.
  • Coordinate housekeeping services with an emphasis on cost controls and quality assurance.
  • Involved in management, budgets, and cost controls.
  • Cost Control: Initiated monthly scrub of the P&L detail.
  • Worked with my team on all aspects of management involving operations/training/budgeting/forecasting/cost control.Specialized in growing and expanding business operations while improving E.B.I.T.D.A.

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45. Corporate Office

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Here's how Corporate Office is used in Regional Director Of Operations jobs:
  • Resolved banking issues with timely deposits and streamlined banking procedures in corporate offices.
  • Maintained a liaison relationship between regional and corporate offices.
  • Manage payroll functions interfacing with corporate office.
  • Hired General Managers and oversaw relationships with Home Depot corporate offices to ensure proper staffing of drivers for 70 stores.
  • Job Duties: Two weeks of training on extensive systems to work out of the Corporate Office in Downtown Seattle.
  • Provided weekly reporting to corporate office in Atlanta which provided individual store growth and loss percentages.
  • Established an ATS South East Corporate office to support the growth strategy for that region.
  • Act as customer care liaison between local client locations and VP of Operations/corporate office.
  • Produce weekly, monthly and annual reports to corporate office.
  • Reported directly to President - APO, Sec 16 Corporate Officer.

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4 Corporate Office Jobs

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46. Operational Performance

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Here's how Operational Performance is used in Regional Director Of Operations jobs:
  • Promoted with responsibility for field operations, maintenance and construction projects, regulatory compliance, operational performance, and customer care.
  • Developed and implemented strategic plans and initiatives that improved operational performance and generated significant revenue growth.
  • Sharpened operational performance and time management with the introduction of new procedures for District Managers.
  • Establish and maintain appropriate systems for monitoring, measuring, and reporting operational performance.
  • Measured and provided counsel on improving operational performance.
  • Recognized for an exceptional record of success improving operational performance, managing multiple key clients with revenues over 4 Billion dollars.
  • Ensured continuous focus on top line growth and profitability and guided financial & operational performance to levels leading the Midwest Region.
  • Awarded the Top Market recognition in 2nd QT 2002 for store sales and operational performance.
  • Collaborated with Hospital Leadership in working on initiatives requiring achieving best clinical and operational performance.
  • Manage external service resources, progress, completion timeframes, and budget while exceeding key operational performance targets.

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47. Contract Negotiations

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Here's how Contract Negotiations is used in Regional Director Of Operations jobs:
  • Managed contract negotiations, proposal development, business cultivation, and client retention efforts.
  • Participated in union contract negotiations, mediated all grievances and initiated dispute resolution procedures.
  • Managed supplier relationships and contract negotiations.
  • Accomplished each challenge, including monitoring P&L results and multiple union contract negotiations.
  • Managed all major contract negotiations with the large conference groups in the region.
  • Contract negotiations and business review meeting with hospitals and potential new accounts.
  • Coordinated sales and customer service, contract negotiations, partner relations.
  • Conducted all in-services, presentations, and contract negotiations.
  • Contract negotiations Clinical authorization process & Customer/Provider call center oversight.
  • Mentored successful startups and new contract negotiations to launch new sites.
  • Maintain close relationship with sales in contract negotiations with outside venders.
  • Directed multi-site P&L oversight of $128M, led high-profile contract negotiations, and established budgeting goals.

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48. Financial Goals

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Here's how Financial Goals is used in Regional Director Of Operations jobs:
  • Manage Executive Directors in all operational areas including process and personnel management, sales growth and achieving financial goals.
  • Establish budgetary guidelines and review census and financial goals with facility management teams.
  • Established budget and financial goals for nine rehabilitation programs, including capital expenditures.
  • Developed CBO, established operational policies, procedures, financial goals that integrated with marketing and corporate IT.
  • Increased patient volume by 5% and exceeded financial goals by 10% within first 6 months.
  • Provided assistance and expertise to enable facilities meet and/or exceed budgeted quality census mix and financial goals.
  • Manage and direct all business processes and practices to increase profits and achieve financial goals and objectives.
  • Maintained a very profitable region following systems in place to achieve financial goals.
  • Achieved financial goals in 70% of communities prior to merger.
  • Projected and maintained yearly financial goals.

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17 Financial Goals Jobs

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49. Business Units

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Here's how Business Units is used in Regional Director Of Operations jobs:
  • Facilitated design and development of standard performance measures used globally across business units.
  • Expanded from two locations to six through acquisition and development of new business units.
  • Prepare financial statements and reports for the Regional Business units.
  • Led cross-functional teams with Cadbury s Research and Development Group, Operations and Marketing Divisions across multiple business units and regions worldwide
  • Managed multi-unit facilities totaling 43 business units, consisting of pharmacies, OTC, and vision centers.
  • Facilitated the successful implementation and rollout of SAP to 16 regional business units.

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50. Revenue Management

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Here's how Revenue Management is used in Regional Director Of Operations jobs:
  • Communicate effectively in ownership meetings with detailed financial, operational, revenue management, marketing, and competitive analysis expertise.
  • Established revenue management guidelines to properly set rates and inventories to maximize profits.
  • Developed and implemented revenue management systems which resulted in the region leading the company in percentage of revenue growth each year.
  • Streamlined coordination with Brand Performance, Brand Education and Revenue Management teams on synergies within Rooms Division operations.
  • Recognized as a team Constellation Award winner for helping launch the new My Request revenue management tool.
  • Work with General Managers and Regional Director of Sales, Revenue Management to initiate corrective action.
  • Worked with General Managers on daily revenue management strategies to improve RevPAR and increase market share.
  • Served as Operations liaison between IHG Revenue Management & Global Sales.
  • Worked directly with Revenue Management and Marketing teams to yield highest profitability and occupancy.

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Regional Director Of Operations Jobs

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20 Most Common Skills For A Regional Director Of Operations

Ensure Compliance

15.5%

Financial Performance

15.4%

Customer Service

11.3%

Oversight

8.4%

Revenue Growth

6.6%

Direct Reports

4.8%

Business Development

4.8%

Daily Operations

3.7%

Human Resources

3.3%

Patient Care

3.2%

Healthcare

2.9%

Strategic Plan

2.7%

Annual Budget

2.6%

Logistics

2.3%

Medicare

2.3%

Key Performance Indicators

2.2%

Regional Operations

2.1%

Annual Sales

2.0%

Process Improvement

2.0%

Ebitda

1.9%
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Typical Skill-Sets Required For A Regional Director Of Operations

Rank Skill
1 Ensure Compliance 11.4%
2 Financial Performance 11.3%
3 Customer Service 8.3%
4 Oversight 6.2%
5 Revenue Growth 4.8%
6 Direct Reports 3.5%
7 Business Development 3.5%
8 Daily Operations 2.7%
9 Human Resources 2.4%
10 Patient Care 2.3%
11 Healthcare 2.1%
12 Strategic Plan 2.0%
13 Annual Budget 1.9%
14 Logistics 1.7%
15 Medicare 1.7%
16 Key Performance Indicators 1.6%
17 Regional Operations 1.6%
18 Annual Sales 1.5%
19 Process Improvement 1.5%
20 Ebitda 1.4%
21 Project Management 1.4%
22 Training Programs 1.2%
23 Curriculum Development 1.2%
24 Retail Store 1.2%
25 Action Plans 1.2%
26 L Management 1.1%
27 Osha 1.1%
28 Staff Members 1.1%
29 Market Share 1.0%
30 Guest Satisfaction 1.0%
31 Company Policies 0.9%
32 Full Service 0.9%
33 Overall Operations 0.9%
34 Memory Care 0.9%
35 Financial Management 0.8%
36 GM 0.8%
37 Business Operations 0.8%
38 Medicaid 0.8%
39 Inventory Control 0.8%
40 RDO 0.7%
41 Marriott 0.7%
42 Management Staff 0.7%
43 Day-To-Day Operations 0.7%
44 Cost Control 0.7%
45 Corporate Office 0.7%
46 Operational Performance 0.7%
47 Contract Negotiations 0.7%
48 Financial Goals 0.6%
49 Business Units 0.6%
50 Revenue Management 0.6%
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23,813 Regional Director Of Operations Jobs

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