Below we've compiled a list of the most important skills for a regional general manager. We ranked the top skills based on the percentage of regional general manager resumes they appeared on. For example, 17.2% of regional general manager resumes contained customer service as a skill. Let's find out what skills a regional general manager actually needs in order to be successful in the workplace.

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The six most common skills found on Regional General Manager resumes in 2020. Read below to see the full list.

15 Essential Regional General Manager Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on regional general manager resumes:
  • Restructured three Customer Service Centers into a single Area organization to provide consistent customer experience and a flexible value delivery system.
  • Designed and implemented a Client Profile analysis template to identify strategic opportunities to increase sales revenue and improve customer service.
  • Implemented a continuous improvement quality program throughout the division including customer service, marketing, client training and financial management.
  • Lead and developed sales and warehouse teams to deliver consistent and excellent customer service at six sales/distribution centers in Louisiana.
  • Managed all aspects of restaurant operations performance including inventory control, payroll management, customer service, and profit management.

2. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on regional general manager resumes:
  • Developed numerous processes, procedures, and manuals spanning operations, merchandising, recognition, and associate/supervisor training used nationwide:.
  • Developed Standardized Residential Leasing Procedures, training programs, and designed Weekly Leasing Report for all multifamily and mixed-use projects nationwide.
  • Instituted operating procedures, security standards, and revenue safeguards, pivotal to long-term success and profitability.
  • Provided new recruits with established procedures of roles and responsibilities to successfully manage operations and vendor relationships.
  • Developed policy and procedures and training materials in accordance with market needs and company approved requirements.

3. Sales Goals

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how sales goals is used on regional general manager resumes:
  • Led management training and set store/associate-level sales goals.
  • Conduct weekly meetings with general managers reviewing sales goals, P&L reviews, personnel challenges and customer relations.
  • Manage monthly Profit & Loss statements and create plan of action as needed to ensure budgeted sales goals/quotas meet.
  • Conceived specialty cocktail lists and recipes which focused on guest satisfaction, sales generation and higher profit margins.
  • Set operational and sales goals monthly to ensure high levels of customer satisfaction, retention, and loyalty.

4. Company Standards

Here's how company standards is used on regional general manager resumes:
  • Installed systems and processes according to company standards that facilitated new managers taking over problem properties.
  • Maintained labor costs below company standards through effective scheduling of personnel and realistic forecasting.
  • Mentored 14 general managers, 28 assistant managers, and 25 shift managers to maintain compliance with company standards.
  • Trained in company standards, presenting new merchandising programs & heading of all high level functions and events.
  • Hired in new team members and successfully trained current team members in PFJ company standards and policies.

5. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on regional general manager resumes:
  • Provided guidance within the latitude of established company policies.
  • Ensured compliance with operational standards and company policies.
  • Initiated and introduced new company policies.
  • Ensured compliance to governmental/company policies.
  • Train all Team Members on company policies and proper use of all equipment necessary to perform their jobs.

6. Financial Performance

Here's how financial performance is used on regional general manager resumes:
  • Developed financial performance objectives for each restaurant and direct daily area operations to meet or exceed financial goals.
  • Analyze restaurant's financial performance and follow-up plan to maximize profitability without compromising customer experience.
  • Managed district operations and financial performance to ensure compliance with contract requirements.
  • Managed overall financial performance of the region by analyzing and reconciling reports.
  • Aligned financial performance with established performance targets.

7. GM

GM stands for General Manager. A GM is responsible for all or part of the department's operations and is also responsible for generating the company's revenue. A general manager is expected to improve efficiency and increase profits while managing the overall operations of a company.

Here's how gm is used on regional general manager resumes:
  • Designed and implemented a statewide distribution system and acquired the business to fill it, which generated a 35% GM.
  • Assist GM's with Daily Operations such as Staffing issues, administrative functions and addressing as well as fixing MPR concerns.
  • Managed the 5 Midwest offices, approximately 120 employees including a GM, Operations Manager and Sales Manager in each branch.
  • Identified and seized new business opportunities by widening the local assortment in fresh foods, grocery, consumables and GM products.
  • Managed the overall operations and service delivery for the Midwest Region and the GM account consisting of 2.9 million SF.

8. Osha

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how osha is used on regional general manager resumes:
  • Managed OSHA regulations by conducting security inspections and organizing health and safety meetings.
  • Maintained all OSHA, food safety, local municipal zoning compliance and all the applicable labor laws including staffing and scheduling.
  • Ensured all stores adhered to all OSHA, food safety, local municipal zoning compliance and applicable labor laws.
  • Ensured the districts and employees were compliant with NFPA, OSHA, DOT and company safety guidelines.
  • Controlled all HR & Payroll paperwork while ensuring OSHA, local health & safety codes were met.

9. Performance Management

Here's how performance management is used on regional general manager resumes:
  • Championed the development/implementation of a refined performance management culture, which improved execution through the launch of enhanced sales/operational initiatives.
  • Boosted morale with active leadership, performance management, and professional development to set goals and establish accountability.
  • Established a performance management culture thereby strengthening execution by establishing metrics focused on key sales and operations initiatives.
  • Addressed long history of poor office chemistry through individual employee counseling and performance management.
  • Conducted performance management meetings for personal development and business growth.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business development is used on regional general manager resumes:
  • Increased profitability through standardized operational metrics including customer satisfaction, growth/business development, employee satisfaction, budget management and safety.
  • Leveraged vendor and partner network for business development and continuously hunt for partners for mutual growth and maximize opportunities.
  • Established and managed sales and inventory forecasts, strategic plan, business development initiatives and inventory goals.
  • Managed all office operations and architectural commissions; design leadership, business development, delivery and staff.
  • Defined strategy and business plan Directed strategic initiatives Exceeded company objectives Hired and trained hundreds of staff.

11. Revenue Growth

Here's how revenue growth is used on regional general manager resumes:
  • Implement marketing and business plans to identify revenue growth opportunities.
  • Spearheaded operations and drove revenue growth year-over-year.
  • Led a regional team in designing and implementing promotional marketing strategies and best practices to aggressively drive top line revenue growth.
  • Produced annual revenue growth averaging 14-15% via internal P&L audits, training and support for store managers.
  • Established large volume, high profile accounts with excellent levels of revenue growth, retention, and customer loyalty.

12. Ensure Compliance

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how ensure compliance is used on regional general manager resumes:
  • Manage inventory effectively, follow purchasing standards, ensure compliance.
  • Conduct audits to maintain compliance with company/government/agency requirements.
  • Monitor all operations to ensure compliance with regulatory standards administered by DOT, FMCSA, and CSA.
  • Communicated with customers, government agencies, and private industry contacts to ensure compliance with service standards.
  • Manage filing, protection, and retrieval of records while ensure compliance with BCG protocol

13. Action Plans

Here's how action plans is used on regional general manager resumes:
  • Collaborate with General Managers to develop action plans toward strengthening opportunities.
  • Administered action plans for improvement that established positive climate survey results.
  • Travel throughout the district to deliver on action plans put in place to develop store managers and their teams.
  • Conducted monthly meetings with dealer body in each major market to create short and long term marketing action plans.
  • Established strategic and tactical action plans to achieve revenue goals, service levels, and employee development objectives.

14. Financial Goals

Financial goals are the targets that you hope to achieve, which eventually end up saving you money. These goals can also be detailed ways about how you would spend your money and try to save money from cutting off unnecessary expenses.

Here's how financial goals is used on regional general manager resumes:
  • Establish long and short term operating and financial goals including budgets and forecast to ensure effective operations and optimum profitability.
  • Led our market on team development, audit results, and financial goals for several months on end.
  • Use financial plans for spotting trends, measuring productivity and monitoring progress.
  • Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements.
  • Organize from start to finish multiple charity events throughout the year and achieve financial goals set for those events.

15. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how oversight is used on regional general manager resumes:
  • Provided guidance and oversight according to company policy governing daily operations for three Denver metro-area hamburger chain stores.
  • Provided overall executive leadership and integration oversight with full P&L responsibility.
  • Provided oversight for project development of building design and equipment specifications.
  • Directed management oversight of General Managers at three area hotels.
  • Ensured Sarbanes-Oxley compliance through oversight and accurate reporting.

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Online Courses For Regional General Managers

One of the best ways to acquire the skills needed to be a regional general manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since regional general managers benefit from having skills like customer service, procedures, and sales goals, we found courses that will help you improve these skills.

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Audit - Financial Statement
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Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

How to Read Financial Statements: Build Financial Literacy.
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Read financial statements and speak the language of business without the drudgery of a traditional accounting course...

Hotel Management Fundamentals - Hotel Management Operations
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Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Business Development & B2B Sales for Startups- Sales Valley
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The Complete Startup Playbook for Business Development & B2B Sales to learn Lead Generation, Pitching, & Closing Deals...

Sales Fire: B2B Sales & Business Development for Startups
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The Ultimate Sales Methodology for Business Development & B2B Sales to Learn Sales Strategy, Sales Skills & Deal Closing...

Certification Course in Human Resource Management
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4.2
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Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

Financial Statement Analysis Ratio Analysis
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4.4
(777)

Horizontal analysis, vertical analysis, ratio analysis-liquidity & efficiency, solvency, profitability, & market ratios...

Human Resources Professional with Payroll Practice and Management
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Human Resources Professional with Payroll Practice and Management...

Financial Statements Made Easy
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Learn the basics of the Income Statement, Balance Sheet and Cash Flow Statement and understand how they fit together...

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LinkedIn Machine: The LinkedIn MasterClass to learn LinkedIn Marketing, Lead Generation, Business Development, B2B Sales...

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Senior Professional in Human Resources with Payroll Practice and Management...

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Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

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Human Resource Management - Comprehensive Course on HRM
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3 courses in 1 - Basic Bookkeeping to Advanced Financial Accounting and Financial Statements Preparation in just 8 hours...

Sales Manager
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Sales Manager...

Most Common Skills For Regionals General Manager

RankascdescRegional General Manager SkillascdescPercentage of Regionals General ManagerPercentageascdesc
1
1
Customer Service
Customer Service
17.2%
17.2%
2
2
Procedures
Procedures
16.8%
16.8%
3
3
Sales Goals
Sales Goals
4%
4%
4
4
Company Standards
Company Standards
3.9%
3.9%
5
5
Company Policies
Company Policies
3.8%
3.8%
6
6
Financial Performance
Financial Performance
3.6%
3.6%
7
7
GM
GM
3.6%
3.6%
8
8
Osha
Osha
2.9%
2.9%
9
9
Performance Management
Performance Management
2.8%
2.8%
10
10
Business Development
Business Development
2.4%
2.4%
11
11
Revenue Growth
Revenue Growth
2.3%
2.3%
12
12
Ensure Compliance
Ensure Compliance
2.2%
2.2%
13
13
Action Plans
Action Plans
2%
2%
14
14
Financial Goals
Financial Goals
1.9%
1.9%
15
15
Oversight
Oversight
1.8%
1.8%
16
16
Direct Reports
Direct Reports
1.7%
1.7%
17
17
Daily Operations
Daily Operations
1.7%
1.7%
18
18
Payroll
Payroll
1.6%
1.6%
19
19
Human Resources
Human Resources
1.6%
1.6%
20
20
Multiple Locations
Multiple Locations
1.5%
1.5%
21
21
Client Service
Client Service
1.5%
1.5%
22
22
Training Programs
Training Programs
1.5%
1.5%
23
23
Guest Service
Guest Service
1.1%
1.1%
24
24
Full Service
Full Service
1%
1%
25
25
Financial Statements
Financial Statements
1%
1%
26
26
Customer Complaints
Customer Complaints
1%
1%
27
27
Product Quality
Product Quality
1%
1%
28
28
Loss Prevention
Loss Prevention
0.9%
0.9%
29
29
Cost Control
Cost Control
0.8%
0.8%
30
30
Store Management
Store Management
0.8%
0.8%
31
31
POS
POS
0.8%
0.8%
32
32
Contract Negotiations
Contract Negotiations
0.8%
0.8%
33
33
Annual Sales
Annual Sales
0.7%
0.7%
34
34
Company Goals
Company Goals
0.7%
0.7%
35
35
Service Standards
Service Standards
0.7%
0.7%
36
36
Inventory Levels
Inventory Levels
0.6%
0.6%
37
37
Labor Costs
Labor Costs
0.6%
0.6%
38
38
Front Office
Front Office
0.5%
0.5%
39
39
Cost Reduction
Cost Reduction
0.5%
0.5%
40
40
Customer Relations
Customer Relations
0.5%
0.5%
41
41
Annual Budget
Annual Budget
0.5%
0.5%
42
42
Bottom Line
Bottom Line
0.4%
0.4%
43
43
Customer Base
Customer Base
0.4%
0.4%
44
44
Inventory Control
Inventory Control
0.4%
0.4%
45
45
KPI
KPI
0.4%
0.4%
46
46
Management Staff
Management Staff
0.4%
0.4%
47
47
Corporate Office
Corporate Office
0.3%
0.3%
48
48
Business Operations
Business Operations
0.3%
0.3%
49
49
Revenue Management
Revenue Management
0.3%
0.3%
50
50
L Statements
L Statements
0.3%
0.3%

173,982 Regional General Manager Jobs

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