What does a regional general manager do?

Regional General Managers are assigned to lead company operations in a specific region. Their assignments are based on their skills or company needs. They handle the performance of company stores, outlets, or offices in their assigned region. Regional General Managers need to have some experience related to their area of assignment or at least be familiar with it. This would help them acclimate to the business landscape in the area. This would also help them in creating business strategies that cater to the regional context. They are expected to have high business acumen and to be strategic decision-makers.
Regional general manager responsibilities
Here are examples of responsibilities from real regional general manager resumes:
- Manage OSHA regulations by conducting security inspections and organizing health and safety meetings.
- Design product/parts, run parts/warehouse, manage repair/assembly shop, and execute sales/marketing strategies.
- Manage all center personnel functions including hiring, terminations, payroll processing and annual performance appraisals.
- Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
- Monitor reports for store, POS and individual associate metrics and address potential issues.
- Monitor and report maintenance deficiencies including safety hazards, HVAC, fire alarm, and elevator operation.
- Engage in troubleshooting, inspection, servicing and repair of HVAC systems in commercial, industrial and institutional environments.
- Maintain all OSHA, food safety, local municipal zoning compliance and all the applicable labor laws including staffing and scheduling.
- Negotiate competitive contracts with providers with minimal membership leverage, developing a viable network for commercial, Medicare and Medicaid sales.
- Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
Regional general manager skills and personality traits
We calculated that 24% of Regional General Managers are proficient in Customer Service, Financial Performance, and Customer Satisfaction. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Regional General Managers that have these skills listed on their resume here:
- Customer Service, 24%
Restructured three Customer Service Centers into a single Area organization to provide consistent customer experience and a flexible value delivery system.
- Financial Performance, 6%
Developed financial performance objectives for each restaurant and direct daily area operations to meet or exceed financial goals.
- Customer Satisfaction, 6%
Coordinate transportation logistics operations to control/reduce expense and ensure adherence to route schedules to maintain customer satisfaction for business growth.
- Performance Management, 5%
Championed the development/implementation of a refined performance management culture, which improved execution through the launch of enhanced sales/operational initiatives.
- OSHA, 5%
Managed OSHA regulations by conducting security inspections and organizing health and safety meetings.
- Employee Development, 3%
Utilize employee development plans and corrective action where necessary to continually develop/improve team performance.
Common skills that a regional general manager uses to do their job include "customer service," "financial performance," and "customer satisfaction." You can find details on the most important regional general manager responsibilities below.
Problem-solving skills. Another essential skill to perform regional general manager duties is problem-solving skills. Regional general managers responsibilities require that "top executives need to identify and resolve issues within an organization." Regional general managers also use problem-solving skills in their role according to a real resume snippet: "provide positive solutions to enhance customer relationships and achieve sales goals. "
Time-management skills. This is an important skill for regional general managers to perform their duties. For an example of how regional general manager responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a regional general manager: "directed payroll systems initiatives, maintained proper payroll deadlines and expectations for all sub-contractors involved. ".
Communication skills. For certain regional general manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a regional general manager rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what regional general managers do: "general management responsibility for sales and administrative management staff (50 + employees in 3 offices for nationwide telecommunications organization). "
Leadership skills. Another crucial skill for a regional general manager to carry out their responsibilities is "leadership skills." A big part of what regional general managers relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to regional general manager duties can be seen in an example from a regional general manager resume snippet: "served as interim dm with proven leadership skills to run multiple units. "
The three companies that hire the most regional general managers are:
- Advance Auto Parts53 regional general managers jobs
- H&R Block30 regional general managers jobs
- Sodexo Management, Inc.14 regional general managers jobs
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Regional general manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a regional general manager are more likely to require skills like "customer service," "financial performance," "employee development," and "oversight." On the other hand, a job as a manager, center operations requires skills like "process improvement," "infrastructure," "standard operating procedure," and "quality standards." As you can see, what employees do in each career varies considerably.
Managers, center operations really shine in the manufacturing industry with an average salary of $68,400. Comparatively, regional general managers tend to make the most money in the government industry with an average salary of $93,984.managers, center operations tend to reach similar levels of education than regional general managers. In fact, managers, center operations are 1.9% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Regional general manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that regional general manager responsibilities requires skills like "financial performance," "performance management," "osha," and "employee development." But a manager might use other skills in their typical duties, such as, "food safety," "management," "powerpoint," and "leadership."
Managers earn a lower average salary than regional general managers. But managers earn the highest pay in the finance industry, with an average salary of $71,781. Additionally, regional general managers earn the highest salaries in the government with average pay of $93,984 annually.Average education levels between the two professions vary. Managers tend to reach similar levels of education than regional general managers. In fact, they're 2.2% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Regional general manager vs. Sales and operations manager
A sales operations manager is an individual who supports a company's sales and marketing teams by optimizing a tool often collectively known as Customer Relationship Management (CRM). Sales operations managers must serve as a liaison between the teams and the upper management while training staff members on new technology and software. They create reports that are used by salespeople and sales managers to help them in sales decision making. They also determine customer outreach methods with the marketing team.
The required skills of the two careers differ considerably. For example, regional general managers are more likely to have skills like "financial performance," "performance management," "osha," and "employee development." But a sales and operations manager is more likely to have skills like "sales operations," "salesforce," "crm," and "sales process."
Sales and operations managers make a very good living in the technology industry with an average annual salary of $115,157. On the other hand, regional general managers are paid the highest salary in the government industry, with average annual pay of $93,984.Most sales and operations managers achieve a similar degree level compared to regional general managers. For example, they're 0.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Regional general manager vs. District manager
District managers oversee the operations of a group of stores or areas covered by the assigned district. They are responsible for ensuring that the sales, marketing, quality control, and people management of their community align with the company's direction. They review the district's financial statement, draft ways to improve the district's key metrics, and mitigate any challenges that may come their way. They are also responsible for hiring store or area managers and training them to ensure that they will be significant contributors to the organization.
Types of regional general manager
Updated January 8, 2025











