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What Does A Regional General Manager Do?

Regional General Managers are assigned to lead company operations in a specific region. Their assignments are based on their skills or company needs. They handle the performance of company stores, outlets, or offices in their assigned region. Regional General Managers need to have some experience related to their area of assignment or at least be familiar with it. This would help them acclimate to the business landscape in the area. This would also help them in creating business strategies that cater to the regional context. They are expected to have high business acumen and to be strategic decision-makers.

Here are examples of responsibilities from real regional general manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage OSHA regulations by conducting security inspections and organizing health and safety meetings.
  • Manage all center personnel functions including hiring, terminations, payroll processing and annual performance appraisals.
  • Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
  • Answer the phones 24/7 and handle all emergency calls.
  • Conduct inventory checks, inspections, and control warehouse and emergency items.
  • Monitor and report maintenance deficiencies including safety hazards, HVAC, fire alarm, and elevator operation.
  • Engage in troubleshooting, inspection, servicing and repair of HVAC systems in commercial, industrial and institutional environments.
  • Maintain all OSHA, food safety, local municipal zoning compliance and all the applicable labor laws including staffing and scheduling.
  • Maintain the aesthetics of facility through consistent observation, proper delegation of tasks, and timely execution of follow-up and accountability.
  • Increase margins and EBITDA over previous year by cost and labor controls.
Regional General Manager Traits
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.
Time-management skills is the efficient manner one is able to put their time to good use.

Regional General Manager Overview

Perhaps the hardest question to answer when deciding on a career as a regional general manager is "should I become a regional general manager?" You might find this info to be helpful. When compared to other jobs, regional general manager careers are projected to have a growth rate described as "as fast as average" at 6% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a regional general manager by 2028 is 150,600.

Regional general managers average about $58.04 an hour, which makes the regional general manager annual salary $120,715. Additionally, regional general managers are known to earn anywhere from $68,000 to $213,000 a year. This means that the top-earning regional general managers make $145,000 more than the lowest earning ones.

It's hard work to become a regional general manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a manager, center operations, manager, sales and operations manager, and district manager.

Regional General Manager Jobs You Might Like

Regional General Manager Skills and Personality Traits

We calculated that 17% of Regional General Managers are proficient in Customer Service, Procedures, and Sales Goals. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Regional General Managers that have these skills listed on their resume here:

  • Customer Service, 17%

    Restructured three Customer Service Centers into a single Area organization to provide consistent customer experience and a flexible value delivery system.

  • Procedures, 17%

    Developed numerous processes, procedures, and manuals spanning operations, merchandising, recognition, and associate/supervisor training used nationwide:.

  • Sales Goals, 4%

    Led management training and set store/associate-level sales goals.

  • Company Standards, 4%

    Installed systems and processes according to company standards that facilitated new managers taking over problem properties.

  • Company Policies, 4%

    Provided guidance within the latitude of established company policies.

  • Financial Performance, 4%

    Developed financial performance objectives for each restaurant and direct daily area operations to meet or exceed financial goals.

"customer service," "procedures," and "sales goals" aren't the only skills we found regional general managers list on their resumes. In fact, there's a whole list of regional general manager responsibilities that we found, including:

  • Arguably the most important personality trait for a regional general manager to have happens to be management skills. An example from a resume said this about the skill, "top executives must shape and direct the operations of an organization" Additionally, other resumes have pointed out that regional general managers can use management skills to "directed inventory management, merchandising, loss prevention, customer servicing, and sales activities for high-volume retail operations. "
  • Another commonly found skill for being able to perform regional general manager duties is the following: problem-solving skills. According to a regional general manager resume, "top executives need to identify and resolve issues within an organization." Check out this example of how regional general managers use problem-solving skills: "evaluate and resolved customer complaints, implemented operational changes to maintain high-level customer satisfaction. "
  • Time-management skills is also an important skill for regional general managers to have. This example of how regional general managers use this skill comes from a regional general manager resume, "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "directed payroll systems initiatives, maintained proper payroll deadlines and expectations for all sub-contractors involved. "
  • In order for certain regional general manager responsibilities to be completed, the job requires the skill "communication skills." According to a regional general manager resume, "top executives must be able to communicate clearly and persuasively" As an example, this snippet was taken directly from a resume about how this skill applies: "general management responsibility for sales and administrative management staff (50 + employees in 3 offices for nationwide telecommunications organization). "
  • Yet another important skill that a regional general manager must demonstrate is "leadership skills." Top executives must be able to lead an organization successfully by coordinating policies, people, and resources. This is clearly demonstrated in this example from a regional general manager who stated: "provided direction and leadership to all management and associates in multiple locations. "
  • See the full list of regional general manager skills.

    Before becoming a regional general manager, 56.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 7.8% regional general managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most regional general managers have a college degree. But about one out of every six regional general managers didn't attend college at all.

    Those regional general managers who do attend college, typically earn either business degrees or management degrees. Less commonly earned degrees for regional general managers include hospitality management degrees or marketing degrees.

    When you're ready to become a regional general manager, you might wonder which companies hire regional general managers. According to our research through regional general manager resumes, regional general managers are mostly hired by Advance Auto Parts, H&R; Block, and Caliber Collision. Now is a good time to apply as Advance Auto Parts has 35 regional general managers job openings, and there are 17 at H&R; Block and 10 at Caliber Collision.

    Since salary is important to some regional general managers, it's good to note that they are figured to earn the highest salaries at Regal Cinemas, Hipcamp, and Live Nation Entertainment. If you were to take a closer look at Regal Cinemas, you'd find that the average regional general manager salary is $181,915. Then at Hipcamp, regional general managers receive an average salary of $174,674, while the salary at Live Nation Entertainment is $173,643.

    View more details on regional general manager salaries across the United States.

    We also looked into companies who hire regional general managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Sodexo Operations LLC, Aramark, and Best Buy.

    In general, regional general managers fulfill roles in the hospitality and retail industries. While employment numbers are high in those industries, the regional general manager annual salary is the highest in the pharmaceutical industry with $132,950 as the average salary. Meanwhile, the retail and transportation industries pay $129,799 and $127,505 respectively. This means that regional general managers who are employed in the pharmaceutical industry make 50.3% more than regional general managers who work in the hospitality Industry.

    The three companies that hire the most prestigious regional general managers are:

      What Manager, Center Operationss Do

      The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

      We looked at the average regional general manager annual salary and compared it with the average of a manager, center operations. Generally speaking, managers, center operations receive $30,116 lower pay than regional general managers per year.

      While their salaries may differ, one common ground between regional general managers and managers, center operations are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, procedures, and company policies.

      These skill sets are where the common ground ends though. A regional general manager responsibility is more likely to require skills like "sales goals," "company standards," "financial performance," and "gm." Whereas a manager, center operations requires skills like "process improvements," "infrastructure," "workforce," and "quality standards." Just by understanding these different skills you can see how different these careers are.

      Managers, center operations really shine in the technology industry with an average salary of $109,514. Whereas regional general managers tend to make the most money in the pharmaceutical industry with an average salary of $132,950.

      Managers, center operations tend to reach higher levels of education than regional general managers. In fact, managers, center operations are 7.8% more likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.

      What Are The Duties Of a Manager?

      Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

      Next up, we have the manager profession to look over. This career brings along a lower average salary when compared to a regional general manager annual salary. In fact, managers salary difference is $43,331 lower than the salary of regional general managers per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both regional general managers and managers are known to have skills such as "customer service," "procedures," and "sales goals. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that regional general manager responsibilities requires skills like "financial performance," "gm," "osha," and "performance management." But a manager might use skills, such as, "communication," "food safety," "powerpoint," and "high volume."

      In general, managers study at lower levels of education than regional general managers. They're 5.1% less likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.

      How a Sales And Operations Manager Compares

      A sales operations manager is a professional who supports a company's sales and marketing teams by optimizing a tool often collectively known as Customer Relationship Management (CRM). Sales operations managers must serve as a liaison between the teams and the upper management while training staff members on new technology and software. They create reports that are used by salespeople and sales managers to help them in sales decision making. They also determine customer outreach methods with the marketing team.

      The third profession we take a look at is sales and operations manager. On an average scale, these workers bring in lower salaries than regional general managers. In fact, they make a $15,124 lower salary per year.

      By looking over several regional general managers and sales and operations managers resumes, we found that both roles utilize similar skills, such as "customer service," "sales goals," and "company policies." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a regional general manager is likely to be skilled in "procedures," "company standards," "financial performance," and "gm," while a typical sales and operations manager is skilled in "sales process," "salesforce," "crm," and "project management."

      Sales and operations managers make a very good living in the health care industry with an average annual salary of $145,652. Whereas regional general managers are paid the highest salary in the pharmaceutical industry with the average being $132,950.

      Sales and operations managers are known to earn similar educational levels when compared to regional general managers. Additionally, they're 0.6% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a District Manager

      District managers oversee the operations of a group of stores or areas covered by the assigned district. They are responsible for ensuring that the sales, marketing, quality control, and people management of their community align with the company's direction. They review the district's financial statement, draft ways to improve the district's key metrics, and mitigate any challenges that may come their way. They are also responsible for hiring store or area managers and training them to ensure that they will be significant contributors to the organization.

      District managers tend to earn a lower pay than regional general managers by about $41,300 per year.

      While both regional general managers and district managers complete day-to-day tasks using similar skills like customer service, sales goals, and company standards, the two careers also vary in other skills.

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a regional general manager might have more use for skills like "procedures," "osha," "ensure compliance," and "oversight." Meanwhile, some district managers might include skills like "multi-unit," "territory," "sales process," and "new clients" on their resume.

      In general, district managers make a higher salary in the pharmaceutical industry with an average of $109,721. The highest regional general manager annual salary stems from the pharmaceutical industry.

      The average resume of district managers showed that they earn similar levels of education to regional general managers. So much so that the likelihood of them earning a Master's Degree is 3.7% less. Additionally, they're more likely to earn a Doctoral Degree by 0.6%.