Senior IT Operations Manager
Remote regional information technology director job
Sentinel Blue is looking for a Senior IT Operations Manager to join our Operations organization, working alongside peer leaders in Security, Compliance, PMO, and Customer Success. This role will directly lead our Service Desk and Infrastructure Engineering teams while owning the full lifecycle of IT operations from ticket intake and resolution through remediation, automation, lifecycle management, and continual service improvement.
The ideal candidate has strong leadership skills, a hands-on technical foundation across Microsoft and cloud infrastructure, and a passion for building repeatable and secure operational practices. They should communicate effectively with both executives and engineers, drive ITIL-aligned processes, enforce change management standards, and deliver reliable service outcomes across our client environments.
This is a full-time position that is fully remote. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.
A day in the Senior IT Operations Manager role:
The Senior IT Operations Manager will oversee the full lifecycle of IT services and infrastructure operations, ensuring reliability, security, and responsiveness across all client environments. A typical day may include managing ticket escalations, coordinating service desk workflows, reviewing infrastructure performance metrics, and ensuring adherence to secure baseline configurations for systems such as Windows 11, Windows Server, mac OS, Microsoft 365, and Azure.
This role will track and improve key operational metrics, including ticket volume, SLA adherence, MTTR (mean time to resolution), system uptime, patch compliance rates, backup success rates, and individual contributor performance indicators. They will establish and maintain dashboards for visibility across leadership and technical teams, and ensure that SLA and KPI targets are clearly defined, measured, and met.
The Senior IT Operations Manager will also participate in change management activities, conduct post-incident reviews, and collaborate with peer teams in Security, Compliance, PMO, and Customer Success to align technical practices with operational and security objectives. They will help refine ITIL-aligned processes and implement automation and knowledge-sharing initiatives that drive long-term efficiency and service quality.
As the organization grows, this role will have opportunities to shape infrastructure modernization roadmaps, mentor technical staff, drive continuous improvement initiatives, and expand into strategic leadership or architecture positions.
Responsibilities:
Lead the Service Desk and Infrastructure Engineering teams, ensuring consistent ticket lifecycle management from intake through resolution and post-incident review.
Monitor and improve operational metrics including SLA performance, MTTR, ticket volume trends, escalation rates, patch compliance, backup success, and infrastructure uptime.
Maintain clear escalation paths and ensure appropriate ticket categorization, prioritization, and assignment across support tiers.
Drive the development and enforcement of secure baseline configurations for Windows 11, Windows Server, mac OS, Microsoft 365, Azure, and endpoint devices.
Oversee patching, backup, disaster recovery, and environment lifecycle management, ensuring accurate tracking and remediation of failures or exceptions.
Implement and refine ITIL-aligned processes including Incident, Problem, Change, and Knowledge Management frameworks.
Coordinate with peer teams in SOC, Compliance, PMO, and Customer Success to align operational practices with security, regulatory, and customer-facing objectives.
Participate in change management activities, including risk scoring, approval workflows, rollback planning, and impact communication.
Conduct post-incident reviews and root cause analyses, ensuring remediation activities are documented, tracked, and executed.
Maintain operational documentation, SOPs, runbooks, asset inventories, and knowledge base articles to standardize and streamline support.
Manage performance expectations for individual contributors through metrics, coaching, and feedback loops driven by data and SLA adherence.
Identify automation opportunities and drive continual service improvement initiatives that reduce recurring incidents and increase operational efficiency.
Provide regular reports and operational insights to leadership, translating complex technical metrics into clear business narratives.
What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 2 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
5-10 years of experience in IT operations, service delivery, infrastructure engineering, or IT leadership roles.
Proven experience managing Service Desk, Tiered Support Models, and escalation workflows.
Hands-on experience with infrastructure technologies such as Windows 11, Windows Server, mac OS, Microsoft 365, Azure, virtualization platforms, and enterprise networking.
Demonstrated ownership of operational metrics such as SLA adherence, MTTR, uptime, patch compliance, backup success rates, and ticket volume reduction.
Experience implementing or improving ITIL-aligned processes including incident management, change management, problem management, and knowledge management.
Ability to lead teams, make decisions under pressure, assign priority appropriately, and maintain operational discipline.
Experience deploying and enforcing secure baseline configurations across client environments.
Strong communication skills, with the ability to clearly report status, escalate risks, and translate technical issues into business impacts.
Ability to manage multiple initiatives simultaneously while driving tasks to completion through structured workflows.
CompTIA Security+ certification is required in the first 2 months of hire
Desired Qualifications:
Relevant certifications such as CMMC Certified Professional (CCP), Certified CMMC Assessor (CCA), ITIL Foundation/Practitioner, CompTIA Network+, Azure Administrator, Azure Solutions Architect, CCNA, CISSP, or related technical credentials.
Experience working in a multi-client consulting or managed services environment. Prior work supporting multiple organizations simultaneously is highly valued.
Familiarity with Azure Government and Microsoft 365 GCC High environments, including their unique compliance and security requirements.
Practical understanding of security and compliance policies such as least privilege, RBAC, audit logging, configuration baselines, change management, and endpoint protection.
Experience leading technical teams in client-facing roles such as IT operations, consulting, infrastructure engineering, Service Desk leadership, or support management.
Understanding of cloud-first architecture and securing environments built in Azure, Microsoft 365, and hybrid environments.
Experience with related frameworks such as CMMC, NIST 800-171, NIST 800-172, NIST 800-53, FedRAMP, ISO 27001, CIS Controls, or SOC 2.
Ability to analyze infrastructure configurations and determine whether policies or technical safeguards meet operational and security objectives.
Demonstrated passion for continual improvement, automation, and professional growth, with potential to advance into Director-level roles.
Bachelor's or Master's degree in Information Systems, Computer Science, Cybersecurity, Business, or a related technical field.
Benefits:
Fully paid individual healthcare, vision and dental insurance for the employee.
Paid certification and training opportunities.
Three weeks of paid vacation + 10 paid holidays.
A supportive environment with a focus on keeping healthy work-life balance.
Retirement benefit (401k) with company match.
Senior Director, Enterprise IT and SecOps
Remote regional information technology director job
QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.
Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.
Position Summary
We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment.
As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization.
The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals.
Key Responsibilities
Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools.
Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan.
Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience.
Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors.
Foster a culture of accountability, innovation, and continuous improvement.
Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations.
Ensure service level agreements (SLAs) and performance metrics are met.
Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework.
Ensure IT systems and processes align with regulatory and internal standards.
Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider.
Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions.
Develop and maintain IT asset management and lifecycle processes.
Establish and monitor KPIs to measure IT and security performance and user satisfaction.
Develop and manage the IT budget, including forecasting and cost optimization strategies.
Establish and maintain business continuity and disaster recovery plans.
Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities.
Lead change management initiatives related to enterprise IT and security implementations.
Ensure seamless onboarding and offboarding processes from a systems and access perspective.
Monitor emerging threats and proactively adjust security posture and tools.
Champion user training and awareness programs for IT systems and cybersecurity best practices.
Qualifications
Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions.
Minimum of 10 years of experience in managing teams.
10 + years of experience working with internal stakeholders
Proven success managing complex IT environments and security programs in high-growth or startup settings.
Proven experience implementing and managing an O365 tenant across enterprise environments.
Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks.
Demonstrated success in managing GRC and SecOps through third-party providers.
Relevant certifications (e.g., CISSP, CISM, PMP) are a plus.
Experience with compliance audits and risk assessments.
Excellent leadership, communication, and vendor management skills.
Proven executive leadership and strategic impact.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Skill in defining and collecting metrics to gauge project progression.
Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others.
Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff.
Ability to manage geographically dispersed project teams.
Preferred:
Experience in the life sciences industry or regulated environments.
Leadership expectations:
Follow Company's Principles and code of ethics on a day-to-day basis.
Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders.
Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy.
Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities.
Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process.
Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations.
Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders.
Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork.
Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders.
Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success.
Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success.
Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team.
Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success.
#LI-Remote
Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Auto-ApplyIT Manager - Business Operations (Remote)
Remote regional information technology director job
Go one better, together. We've built something we're extremely proud of, and we think it's time you became part of it. Working at Oregon Tool, Inc., you'll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We're a goal-oriented organization that's firmly committed to creating opportunities for Team Members' talents to shine and inspire the individuals around them so that we all win together.
At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark?
HOW YOU MAKE AN IMPACT:
The IT Manager, Business Operations is responsible for leading a team of IT Business Analysts within IT who are focused on Manufacturing, Procurement, SIOP, and Engineering business functions, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the specific functional organization to achieve its goals.
Additionally, this role is a forward-thinking leadership position, focused on suggesting ways to improve business operations with systems and exploring technology in the market that could add value to the organization in the future. The position is a blend of people leadership and development, stakeholder management, project management, and business systems analysis and solutioning.
THE DETAILS:
* Leadership: Lead and mentor IT Business Analysts across Operations (Manufacturing, Procurement, SIOP, Engineering). Provide coaching, cross-training, and career development while ensuring compliance with IT structures and leveraging industry trends. Act as a subject matter expert, guiding technical practices in coding, testing, and deployment.
* Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security.
* Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be).
* Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges.
Availability:
* Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks' duration
QUALIFICATIONS & SKILLS:
* Bachelor's degree in business, computer science, information technology, or a related field, or equivalent experience
* 7+ years driving business transformation through IT execution
* Proven management/supervisory background, motivating and guiding technical IT teams
* Expertise in analyzing software systems across Manufacturing, SIOP, Engineering, and Procurement domains
* Strong grasp of project management methodologies and feasibility analysis (effort, time, cost)
* Exceptional problem-solving and analytical decision-making
* Skilled at managing multiple projects in high-pressure environments
* Strong leadership, organization, and time management capabilities
* Effective communicator in both technical and non-technical contexts
* Creative thinker with ability to design innovative solutions
* Collaborative team player with experience leading dispersed teams
* Proactive learner, adaptable to new technologies and trends
* Initiative-driven, translating goals into actionable results
* Proficient in Microsoft Office and SAP; experienced in project planning, prioritization, and monitoring
At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $155,000 to $175,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.
WHAT WE OFFER:
* Medical, Dental, and Vision Benefits available on day one (no waiting period)
* 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
* Earn up to 120 hours vacation during your first year of service
* One paid Community Involvement Day available per calendar year
* Global company with small company feel
* Casual work attire
WHO WE ARE:
Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.
To learn more about our company and history visit us at: ******************
Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law.
During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.
#LI-VR1
#LI-Remote
#LI-UnitedStates
Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE
Remote regional information technology director job
Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs.
What You'll Do:
* Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff
* Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results
* Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo
* Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs
* Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors
* Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation
Who You Are:
Education:
* Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred.
Licensure/Certification:
* Certification in Resolute HB or Resolute PB, Required
Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered.
Why You'll Love Us:
* Health, dental, prescription, and vision coverage for full-time & part-time employees
* Short-term disability, long-term disability, and life insurance coverage
* Competitive pay
* Tuition Reimbursement
* 403(b) Retirement Savings Plan
And more!
Work Shift:
General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required.
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Auto-ApplyIT Manager, Finance & Operations (Remote-Within NC)
Remote regional information technology director job
As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations.
This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter)
What you will do:
* Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget
* Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio
* Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support
* Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed
* Responsible for any security compliance activity pertaining to in-scope applications
* Responsible for user and system administration of the applications
* Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes
* Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency.
Who You Are:
* Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem.
* Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance
* Results-oriented with experience in application maintenance and support
* Enjoy coaching and building up others to accelerate their career journey
* Excited to learn and adopt new technologies that can deliver value
* Comfortable working in a fast-paced culture with strong prioritization and communication skills
* Focused on customer service and able to balance standardization with unique customer needs
* An out of the box thinker who is courageous and not afraid to challenge status quo
* A strong believer in the importance of continuous process improvement
The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
This role is eligible for Bonus potential.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
#LI-KS1
#LI-Hybrid
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at ****************
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's enable the way the world moves!
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
IT Manager, Finance & Operations (Remote-Within NC)
Remote regional information technology director job
As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations.
This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter)
**What you will do:**
- Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget
- Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio
- Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support
- Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed
- Responsible for any security compliance activity pertaining to in-scope applications
- Responsible for user and system administration of the applications
- Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes
- Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency.
**Who You Are:**
- Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem.
- **Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance**
- Results-oriented with experience in application maintenance and support
- Enjoy coaching and building up others to accelerate their career journey
- Excited to learn and adopt new technologies that can deliver value
- Comfortable working in a fast-paced culture with strong prioritization and communication skills
- Focused on customer service and able to balance standardization with unique customer needs
- An out of the box thinker who is courageous and not afraid to challenge status quo
- A strong believer in the importance of continuous process improvement
The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
This role is eligible for Bonus potential.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
\#LI-KS1
\#LI-Hybrid
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
IT Service Manager (IN-Remote)
Remote regional information technology director job
About the Role
We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs).
If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for.
This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day.
Key Responsibilities
Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high.
Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance.
Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload.
Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores.
Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations.
Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence.
Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy.
What You Bring
Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment.
Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings.
Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments.
Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent.
Crisis Management: Calm, confident handling of client escalations and technical emergencies.
Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
IT Services Manager
Remote regional information technology director job
ABOUT ALU
At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century.
African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses.
We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.
HOW WE WORK
The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.
ABOUT THE ROLE
The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance.
This is both a strategic and hands-on role requiring deep operational maturity and security discipline.
ROLE RESPONSIBILITIES
1. IT Service Management, Platform Uptime & Operational Security
Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services).
Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows.
Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts.
Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc).
2. IT Support Team Leadership & Secure Operations
Lead and coach the IT Support team to deliver secure, responsive support.
Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines.
Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices.
Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes.
3. Vendor & Contract Governance with Security Controls
Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms)
Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines
Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations
Support contract evaluations, renewals, and procurement processes
4. Cybersecurity, Threat Prevention & Compliance
Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA)
Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies
Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles).
Conduct regular access reviews, audit trails, configuration audits, and logging reviews.
Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the
Cybersecurity Audit & Remediation Plan (2025).
Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints.
Own security awareness training and phishing simulations to reduce user risk.
Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis.
Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness.
5. System Lifecycle Support & Documentation
Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs.
Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning.
Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies.
Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews
Maintain documentation and workflows related to user identity management, system roles and access policies
6. Service Governance & Continuous Improvement
Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews
Track and report service quality and security posture metrics to leadership.
Establish and improve internal ITSM practices, aligning with frameworks such as ITIL
Participate in technology governance forums and audit response processes to ensure service accountability\
Contribute to risk registers, audit responses and compliance certification efforts.
Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.
QUALIFICATIONS
Bachelors degree in Information Technology, Computer Science or a related field
ITIL certification or equivalent experience in IT Service Management required
Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar)
Cloud platform security knowledge (Google Admin, AWS, GCP, Azure)
Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2)
EXPERIENCE AND SKILLS
8+ years in IT operations or service management, with 5+ years in leadership
Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems)
Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance
Experience leading IT audits, compliance reviews and security hardening initiatives
Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices
Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches
Auto-ApplyIT Operations Manager
Remote regional information technology director job
Full-time Description
Job Name: IT Operations Manager
Job Reports To: Chief Information Officer
Department: Information Technology
FLSA Status: Salaried Exempt
Schedule: Monday - Friday, 8:00 am to 4:30 pm
There is some work from home flexibility to be determined by the manager; however, this is not a full-time remote position and requires working in the Nashville, TN office two days per week or as needed.
:
The IT Operations Manager is responsible for the coordination, negotiation, review, and administration of contracts and service agreements within the Information Technology department. This role will ensure all IT-related contracts are executed efficiently, comply with internal policies and external regulations, and align with the organization's goals and budgetary constraints. It also includes assisting the CIO with the tracking of annual budgets and contract costs. This person will also assist in summarizing the status of projects both outsourced IT and strategic technical projects or internal projects that support the IT department.
Requirements
Responsibilities:
Contract and Vendor Management
Draft, review, and negotiate IT-related contracts, including software licenses, hardware purchases, SaaS subscriptions, service agreements, and consulting contracts.
Maintain an organized repository of executed contracts, amendments, renewals, and expiration dates.
Monitor and track contract lifecycle milestones such as renewal dates, termination options, and compliance deliverables.
Ensure all contracts are routed for appropriate legal and executive approvals.
Coordinate with internal stakeholders to evaluate and select vendors for IT solutions and services.
Establish and maintain vendor performance evaluation procedures.
Facilitate vendor onboarding, including collecting documentation such as NDAs, compliance statements, and background checks as required.
Financial Administration
Work closely with the CIO and Finance and Accounting to validate IT purchase requests, track spending against contracts, and manage budget alignment.
Assist with invoice review and payment tracking for contracted services.
Coordinate with IT leadership for cost-saving opportunities through contract consolidations or renegotiations, as well as other IT related opportunities
Manage purchase requests including logging, scanning and e-filing.
Manage all invoices by logging, routing for approval, scanning, and e-filing.
Log, track, scan and e-file all American Express transactions.
Assist in preparing materials for annual budgets and tracking actuals.
Coordinate procurement process for IT equipment.
Project Support
Assist IT project teams with contract deliverable tracking and milestone adherence.
Ensure that contract terms are clearly communicated and understood by project stakeholders.
Update projects in the IT dashboard and IT roadmaps.
Participate in technical strategic planning.
Meeting Coordination & Documentation
Schedule and coordinate meetings with vendors and internal stakeholders regarding contract negotiations, reviews, and project discussions.
Prepare summaries, scorecards, and other documentation for contract decision-making.
Other duties as assigned.
Supervisory Responsibilities: None
Internal Relationships: This position will interact with all departments requiring IT services or systems, including Finance, Legal, Compliance, and Security.
External Relationships: This role will establish and maintain professional relationships with external IT vendors, service providers, and consultants.
Skills Profile:
· Customer focus
· Excellent written and verbal communication
· Vendor relationship management
· Analytical thinking and problem-solving
· Highly organized, deadline oriented, mission focused
· Detail-oriented and deadline-driven
· Strong time management skills
· Risk management awareness
· Managing multiple priorities
· Communication
· Relationship building and management
· Organizational awareness
· Cost awareness
· Planning
Experience /Knowledge:
· Highly proficient in MS Office Suite (Word, Excel, Outlook)
· Proficient in Visio a plus
· Strong interpersonal and relationship management skills
· Knowledge of contract law, IT procurement standards, and vendor compliance
· Experience managing IT service contracts, including SLAs and KPIs
Education/Other:
· Bachelor's degree preferred with preference for business and technical degrees or equivalent work experience
· Minimum of 3-5 years of experience in contract management, preferably in IT or procurement settings
· Contract Manager certification (e.g., IACCM, WorldCC or NCMA) is a plus
Work Conditions
· 37.5 hour work week (over time as needed with on-call availability after hours.
Below is an overview of some of the benefits we offer to full-time employees.
· Medical/Dental/Vision
· Health Reimbursement Account (HRA)
· Life Insurance
· Short-Term & Long-Term Disability
· Numerous Voluntary Policies
· Employee Assistance Program
· 401(k) Plan (NASBA contributes 5.7% of employee's salary)
· Flexible work plan benefit $100 monthly allowance. Parking paid on days in the office.
· Holidays (13 days)
· Paid leave time - (prorated based on hire date and earned on an accrual basis)
· Vacation Leave (15 days)
· Sick Leave (12 days)
· Personal Days (3 days)
· Flex Spending Account (FSA)
· Dress for Your Day Casual Dress
· Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full-time remote position, and you must work in the Nashville, TN office two days per week or as needed.
NASBA was founded in 1908 and is an Equal Opportunity Employer and encourages applications from women, minorities, people of color, and persons with disabilities.
If you are interested in this exciting opportunity and your qualifications meet or exceed the above description, please submit your resume along with salary requirements in MS Word format to Christy Long at ***************.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check and credit check.
Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.
Thank you for interest in employment opportunities at NASBA.
Easy ApplyIT Systems Engineering Manager
Remote regional information technology director job
Safari Circuits, GR LLC., a leading electronics manufacturing services provider in Grand Rapids, Michigan, is seeking a proactive and technically skilled IT Systems Engineering Manager to oversee local IT operations while serving as the Cybersecurity Domain Lead. This role combines hands-on infrastructure management with strategic leadership in cybersecurity compliance and risk mitigation. The ideal candidate will ensure the reliability, security, and efficiency of site-level IT systems while driving initiatives aligned with national cybersecurity standards such as NIST 800-171 and CMMC Level 2.
This is an on-site position with flexibility to work remotely as projects permit.
Key Responsibilities:
Manage all IT operations at the site level, including infrastructure, network administration, and end-user support.
Lead cybersecurity initiatives, including vulnerability assessments, incident response planning, and compliance documentation.
Oversee the implementation and integration of ERP systems with internal databases and analytics platforms.
Develop MES applications specific to support of Electronics Manufacturing equipment and services
Hardware and software support for Electronics Manufacturing equipment and services
Work with new customers to onboard PCB and PCBA test equipment ensuring proper integration
Maintain and enhance SharePoint-based Quality Management Systems (QMS) with automated workflows and access controls.
Drive the company's CMMC Level 2 compliance program, including development of the System Security Plan (SSP), POA&Ms, and technical evidence.
Coordinate with corporate IT and cross-functional teams to ensure alignment of cybersecurity policies and IT standards.
Support cloud migration efforts, including Microsoft 365 services such as Exchange Online, Teams, OneDrive, and SharePoint.
Monitor and report on IT performance metrics, security posture, and system uptime.
Mentor junior IT staff and promote a culture of security awareness across the organization.
Manage all IT operations at the site level, including infrastructure, network administration, and end-user support.
Qualifications:
Bachelor's degree (or higher) in Engineering, Information Technology, Cybersecurity, Computer Science, or related field.
5+ years of experience managing IT operations in a manufacturing or industrial environment.
Strong understanding of cybersecurity frameworks (NIST 800-171, CMMC) and risk management practices.
Experience with ERP systems and MES integration.
Proficiency in Microsoft 365, SharePoint, SQL, and Power BI.
Preferred:
Experience leading cybersecurity audits and compliance programs.
Familiarity with ISA-95 standards and industrial automation systems.
Background in teaching or training technical subjects is a plus.
Experience leading cybersecurity audits and compliance programs.
Benefits
401(k) matching
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Promotion opportunities
Climate-controlled facility
EEO Statement
Safari Circuits, LLC. is an Equal Opportunity Employer.
Native American & Veteran Hiring Preferences will be applied in accordance with Waséyabek Development Company policy. We are committed to making merit-based hiring decisions. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, disability, genetic information, citizenship, marital status, height or weight, veteran status, or any other legally protected category.
Auto-ApplySenior Computer and Information Systems Manager - 100% Remote (REF1710O)
Remote regional information technology director job
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Overview:
We are seeking a Senior Computer and Information Systems Manager to join our team. The ideal candidate will have a strong background in planning, directing, and coordinating activities in electronic data processing, information systems, systems analysis, and computer programming. You will play a crucial role in ensuring the efficiency and effectiveness of our IT operations and systems.
Key Responsibilities:
Project Management: Plan, direct, and coordinate IT-related projects, ensuring they are completed on time, within scope, and within budget.
System Oversight: Manage the day-to-day operations of information systems.
Team Leadership: Lead and supervise a team of IT professionals, providing guidance, support, and performance management.
Systems Analysis: Conduct systems analysis to evaluate the efficiency and effectiveness of current IT systems and recommend improvements.
Strategic Planning: Develop and implement IT strategies and policies aligned with the organization's goals and objectives.
Qualifications
10 years of experience in IT management, systems analysis, and computer programming.
Proficiency in IT infrastructure, network management, database management, and software development.
Familiarity with cloud computing, cybersecurity, and data analytics is a plus.
Strong leadership and team management abilities with excellent communication and interpersonal skills.
Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
Proven experience in managing IT projects from inception to completion, with a track record of delivering successful outcomes.
Ability to adapt to rapidly changing technology and business environments.
Preferred Qualifications: Experience with enterprise-level applications and systems.
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Master's degree in a relevant field. (Preferred)
Professional certifications such as PMP, CISSP, or ITIL. (Preferred)
Clearance Requirement:
Must be a U.S. citizen
Must have an active Public Trust or have the ability to obtain one.
Salary Range:
The expected annual pay range for this position is up to $141,600.
The pay rate will vary based on skills, experience, and location.
Citizant offers a competitive benefits package, including:
Medical, Dental, and Vision Insurance
401(k)
Generous PTO
Company-paid life and disability insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Director / Senior Director, Head of IT
Remote regional information technology director job
Pulmovant is a Roivant-backed clinical-stage biotechnology company developing innovative therapies for patients suffering from pulmonary diseases. Pulmovant's first program, mosliciguat is designed to provide an effective, once-daily, inhaled treatment option for patients with pulmonary hypertension (PH). Mosliciguat is a novel, potential first-in-class, sGC activator with a differentiated mechanism that may have broad applicability across the PH spectrum.
Mosliciguat has been extensively characterized across a robust Phase 1 program with 170 participants dosed to date including patients with PH in the Phase 1b ATMOS study which has produced highly compelling and clinically meaningful efficacy data, as well as a favorable safety profile. Enrollment in a phase 2 trial is ongoing.
As part of the Roivant family of companies, Pulmovant leverages the power of collaboration and innovation to drive progress.
For more information, please visit **************************
About Roivant:
Roivant specializes in developing transformative medicines at an accelerated pace through the launch of nimble biopharmaceutical and health technology entities, each meticulously tailored to address a specific medical need. Since its inception in 2014, Roivant has achieved the following critical milestones in support of its vision: built over 20 Vants; 12 consecutive positive Phase 3 trials; 8 FDA approvals; 5 successful IPOs; >$6B in capital raised; >$10B in global pharma partnerships and proceeds; and continued pipeline expansion across various modalities and therapeutic areas through in-licensing and acquisition of novel product candidates and technology platforms. In addition to a robust clinical stage pipeline, Roivant also incubates discovery-stage companies and health technology startups complementary to its biopharmaceutical business.
Position: Director / Senior Director, Head of IT
Summary:
Pulmovant is seeking an experienced, strategic, and hands-on Head of IT, focused on R&D Information Systems (IS) to define, modernize, and operate our full R&D technology ecosystem. This leader will shape the future-state IS landscape as Pulmovant transitions from the Roivant platform to an independent operating model, ensuring that all R&D systems, data flows, and supporting infrastructure are scalable, secure, compliant, and fit for a high-growth biotech.
Beyond R&D systems leadership, this role will also serve as a critical liaison between Pulmovant and Roivant IT, helping coordinate key IT infrastructure services, including IT operational support, help desk support, onboarding/offboarding workflows, equipment provisioning, and broader enterprise IT alignment. The ideal candidate combines strategic vision, enterprise IS expertise, and operational discipline, with the ability to lead high-impact initiatives while maintaining close partnerships across IT, R&D, and Roivant.
Key Duties and Responsibilities
Strategic Leadership & Road mapping
Evaluate the current information systems and infrastructure landscape inherited from Roivant; identify strengths, weaknesses, and modernization opportunities.
Develop multi-year IS and infrastructure roadmaps that align R&D and enterprise technology capabilities with Pulmovant's evolving scientific and business objectives.
Define and execute the R&D IS strategy as Pulmovant transitions away from Roivant, ensuring continuity, compliance, and scalability.
Advise executive leadership on modernization, emerging technology trends, AI/automation opportunities, and long-term digital strategy.
R&D Systems Ownership & Digital Enablement
Own the lifecycle of core R&D systems (e.g., SDMS, CTMS, eTMF, QMS, PV/Safety, Veeva Vault, SAS/biostats platforms).
Lead feasibility studies, vendor evaluations, and cost-benefit analyses for all R&D IS investments.
Oversee the design and delivery of system integrations supporting data flow, analytics, and operational excellence.
Drive adoption of AI, automation, and analytics to improve R&D efficiency, quality, and insight generation.
Cross-Functional & Infrastructure Collaboration
Serve as the primary liaison between Pulmovant and Roivant IT during the transition period, ensuring coordinated delivery of infrastructure and enterprise services.
Coordinate with Roivant end-user IT support, including help desk service, escalation management, and service-level expectations.
Oversee and coordinate employee onboarding/offboarding workflows, including account provisioning, access management, equipment requests, and IT orientation.
Ensure timely and efficient management of endpoint devices, licenses, collaboration tools, identity/access management, and enterprise applications used by R&D.
Work with Roivant IT to ensure Pulmovant's infrastructure (network, security, collaboration platforms, identity management) meets operational, compliance, and scalability needs.
Develop plans to transition relevant infrastructure services from Roivant to Pulmovant as applicable.
Operational Excellence, Security & Compliance
Establish and enhance processes for IT demand management, resource allocation, project delivery, vendor management, and service operations.
Partner with Quality to ensure strong CSV/CSA practices and maintain full GxP compliance across the R&D IS ecosystem.
Ensure compliance with 21 CFR Part 11, GxP, GDPR/HIPAA, cybersecurity standards, and Pulmovant's security policies.
Advise on IT policies, SOPs, system management standards, and risk mitigation strategies.
Drive continuous improvement of operational reliability, system performance, and user experience.
Leadership & Team Development
Lead and grow a team of IS professionals, contractors, and managed service providers.
Manage multi-vendor relationships, ensuring high-quality service delivery, clear accountability, and value realization.
Communicate system strategies, technology needs, and project updates clearly to executive leadership and cross-functional partners.
Education and Experience
Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or a related technical field (advanced degree preferred).
8-10+ years of progressive IT or IT consulting experience, with 5+ years supporting R&D in life sciences or a related high-tech, regulated environment.
Essential Skills and Abilities
Strong knowledge of R&D system landscapes, including SDMS, CTMS, eTMF, QMS, PV systems, and Veeva Vault.
Proven success designing and implementing digital transformation strategies, cloud-based solutions, and modern enterprise architectures.
Familiarity with GxP, 21 CFR Part 11, HIPAA/GDPR, and regulated IT best practices.
Experience in enterprise architecture, data integration, information security, and system interoperability.
Demonstrated ability to manage multi-site or multi-vendor IT projects in regulated environments.
Experience coordinating IT infrastructure support, help desk operations, onboarding/offboarding, or device management is a strong plus.
Excellent communication, leadership, and stakeholder engagement skills, with executive-level presence.
Pulmovant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We will not accept unsolicited resumes nor outreach from agencies. Please do not send agency resumes to our website or Roivant Sciences and affiliated employees. Thanks!
Auto-ApplyDirector, Technical Professional Services
Remote regional information technology director job
SummarySolutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Professional Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities:
Become a trusted advisor to customers.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Apply lean methodologies to enhance operational productivity and drive continuous improvement.
Weekly, monthly and quarterly reporting on regional services operations.
Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Qualifications and Competencies:
Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent.
Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
At least 3 years of experience leading cloud solution implementations in healthcare.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.
This role does not offer visa sponsorship or relocation assistance. Travel expectation is around 20%.
#LI-CH3
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $134,400.00-$201,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Application Deadline: April 25, 2026
Auto-ApplyDirector of Technical Product Management, Inference as a Service
Remote regional information technology director job
MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Define and drive the product vision and roadmap for our Inference as a Service offering.
· Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders.
· Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets).
· Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs.
· Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy.
· Define product KPIs, collect usage data, and iterate quickly based on performance insights.
· Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains.
· Strong technical understanding of ML inference workloads and GPU/accelerator environments.
· Proven experience launching infrastructure products or platforms used by technical teams.
· Excellent communication and stakeholder management skills across engineering and non-technical functions.
· Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
Auto-ApplyDirector, Kiosk Technical Services
Remote regional information technology director job
(Who are we? Why should you join us?)
At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.
At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions.
Key Responsibilities
Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing
Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management)
Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team
Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to:
leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives
partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues
Lead and resolve field operational and maintenance issues to improve machine availability
Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits
Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed
Build, engage and develop a high performing team; hold team accountable to all performance metrics
Define and maintain standard operating procedures (SOP) and associated training programs
Knowledge, Skills & Abilities
Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results.
Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results
Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management
Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes
Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency
Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions
Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud).
Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships
Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations.
Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities
Ability to grasp new concepts quickly and adapt accordingly
Ability to multi-task in a highly complex, fast-paced environment
Education & Experience
Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred.
10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents
5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations
Industry experience in mobile device, manufacturing, or consumer electronics highly preferred
Travel
10%
Salary:
$195,000 - $210,000 + Bonus + Equity Options
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Auto-ApplyTechnical Services Director
Remote regional information technology director job
WHO ARE WE?
We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.
ABOUT YOU
You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement.
Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations.
KEY RESPONSIBILITIES
Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards.
Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise.
Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards.
Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies.
Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence.
Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently.
Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals.
CAPABILITIES + SKILLS REQUIRED
Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role.
Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports
Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies.
Leadership: Proven ability to lead and manage technical teams effectively.
Problem-Solving: Strong analytical and problem-solving skills.
Communication: Excellent verbal and written communication skills.
Innovation: Ability to drive innovation and continuous improvement in manufacturing processes.
WHAT TO EXPECT DURING THE INTERVIEW PROCESS
Initial video screen with a member of our Talent team
Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
Round 2: 2-3 conversations with team or cross functional Ollies
Final Round: Homework*
*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs
THE DETAILS
LOCATION: Remote, USA
HOURS: Full time, exempt (salary)
MANAGER: Chief Product Officer
PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.
TRAVEL: up to 50%
WHAT WE OFFER:
An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
4 weeks PTO + paid holidays + 12 Mental Health Days per year
100% Paid parental leave, Fertility + Adoption Benefits
Annual Bonus
401(k) plan with Employer Match
Hybrid Work + Wellness + Cell Phone Stipends
Free product
And much more!
Auto-ApplyIT Support Manager - Remote US
Remote regional information technology director job
IT Support Manager
Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones.
Your Role:
Manage, mentor, and develop a team of IT support technicians.
Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
Develop and implement IT support policies, procedures, and best practices.
Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
Analyze and report on support metrics to identify areas for improvement.
Serve as a point of escalation for advanced technical support issues.
Maintain a comprehensive knowledge base of support procedures and technical solutions.
Ensure team adherence to service level agreements (SLAs) and quality standards.
Develop training programs for staff to enhance technical skills and customer service capabilities.
Stay current with industry trends and emerging technologies to continuously enhance support services.
Participate in IT projects and initiatives to improve overall business operations.
Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base.
Requirements
Your Background:
7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role.
Bachelor's degree in Information Technology, Computer Science, or related years of experience in IT.
Strong understanding of IT service management (ITSM) frameworks.
Strong Microsoft experience and working knowledge of all products.
Must have experience in triaging IT ticket requests.
Proven leadership and team management skills.
Excellent problem-solving and analytical abilities.
Exceptional verbal and written communication skills.
Ability to work in a fast-paced environment and manage competing priorities.
Strong customer service orientation and a commitment to excellence.
Familiarity with ticketing systems, remote support tools, and network troubleshooting.
Preferred:
ITIL certification or other relevant IT service management certifications.
Experience working in the telecommunications or software industry.
Knowledge of VoIP technologies and Unified Communication systems.
Proficient in using performance metrics and KPIs to drive team effectiveness.
Benefits
What We Offer:
Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period
Flexible PTO plan & Company Holidays
Employee Stock Option Purchase Plan
401K with matching
Entrepreneurial work environment partnered with high-growth career opportunities.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
You must be authorized to work in the United States full-time for any employer. No agencies, please.
Auto-ApplyDC Application Support Manager - Hands-On Leadership of the DC IT Team - Columbus, Ohio - NOT CONSIDERING AGENCY CANDIATES
Regional information technology director job in Columbus, OH
The Wasserstrom Company, is a leading food service equipment provider in the nation. In business since 1902, we are family owned with corporate offices located in Columbus, Ohio. We have an immediate need for a highly skilled Distribution Center Application Support Manager to lead the development, modernization, and support of our Warehouse Management, Transportation, and Distribution technology platforms. This position bridges our legacy AS/400 (i-Series/RPG) systems, current WMS/TMS solutions, and our future-state application architecture, including Körber WMS, Blue Yonder (AWR), cloud platforms, and modern integration frameworks.
This leader will guide a team of SQL/T-SQL and RPG developers, software engineers, and application analysts, while also contributing hands-on development work. The ideal candidate brings deep WMS expertise, strong RPG/AS400 experience, and a passion for evolving legacy environments toward modern, scalable, cloud-enabled solutions.
Key Responsibilities Include:
Application Team Management
Lead and mentor a team of RPG developers and consultants.
Plan, prioritize, and schedule development work while maintaining high-quality delivery.
Provide coaching around coding standards, QA processes, and WMS domain knowledge.
Write code at least 50% of the time while also performing team leadership and oversight.
Legacy System Ownership (AS/400, RPG)
Oversee maintenance, optimization, and enhancement of AS/400/i-Series applications supporting WMS, TMS, and distribution operations.
Develop new programs using RPG III, RPG IV, RPG/ILE, and RPG Free as needed.
Prepare technical specifications, test plans, and documentation from functional design requirements.
Troubleshoot production issues, perform performance tuning, and support complex incidents.
Ensure change management processes are followed consistently and securely.
WMS/TMS & Distribution Systems
Support and evolve Warehouse Management Systems including Körber (HighJump) WMS and platforms like Blue Yonder (AWR).
Ensure strong interoperability between WMS, TMS, ERP, and operational applications.
Lead deployments, workflow changes, and performance/stability improvements.
Oversee robotics, automation, and system integration initiatives.
Modernization & Architecture
Drive transformation from legacy AS/400-based solutions to modern platforms, APIs, and cloud systems.
Provide architectural oversight of integrations, services, and cross-system communication.
Participate in or lead modernization projects including:
API exposure and consumption
Workflow automation
Cloud migration
Reporting modernization (Power BI, SSRS)
Partner with stakeholders to ensure solutions are secure, scalable, and aligned with business goals.
Agile Delivery & Operational Excellence
Ensure development work is completed on schedule, in scope, and with high quality.
Apply Agile/Scrum practices to drive iterative delivery and continuous improvement.
Support incident reduction and system stability initiatives.
Collaborate with operations, product, UX, and vendors to deliver enhancements and new capabilities.
Qualifications
Required
Bachelor's degree in Computer Science or related field, or equivalent experience.
5+ years of AS/400 (i-Series) and RPG experience, including RPGIII, RPGIV, RPG/ILE, and RPG Free.
Strong proficiency in SQL/T-SQL, JavaScript, and Microsoft technologies (Power BI, SSRS, Visual Studio, GitHub).
Experience leading or mentoring developers and managing workloads.
Strong understanding of distribution business processes, especially WMS and TMS.
Hands-on development of workflows, technical specifications, and test plans.
Experience exposing and consuming web services (REST/SOAP).
Strong communication skills (verbal and written).
Experience with service programs, libraries, APIs, and web functions.
Knowledge of change management processes and production support best practices.
Preferred
Experience with Körber WMS, HighJump Advantage Architect, and warehouse workflow design.
Exposure to Blue Yonder (AWR)
Robotics/automation experience.
WCS experience with KOZ.
We offer a competitive salary and outstanding benefits package including major medical, dental and immediate accrual of paid time off. Monday - Friday work schedule and required Saturdays when needed.
EOE AA M/F/Vet/Disability We are an Equal Opportunity Employer and will give consideration to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Director, IT Systems Product Strategy Americas
Regional information technology director job in Westerville, OH
The Director, IT Systems Product Strategy - Americas ensures alignment between Americas Sales organization, Americas Sales Operations organization, Americas Finance organization, and the IT Systems Business Unit organization regarding pipeline, orders, sales, and other key financial metrics for the IT Systems Business Unit. Reporting directly to the Vice President, Strategy and Portfolio Growth for the Americas, this role will also drive visibility and monitoring of regional IT Systems product margins, including pricing initiatives, VAVE, cost-out programs, etc. The role will lead product-related strategic planning processes for the Americas region related to the IT Systems Business unit. It will also define product business cases for new product development and execute on existing products. Finally, this role will serve as a unified market and customer intelligence provider for the Americas Region.
RESPONSIBILITIES
Lead analysis of and efforts to improve the margin and profitability of the IT Systems Business Unit and its subsidiary Product Lines.
Serve as a key contributor for the Americas Region for IT Systems related topics in Pipeline, Orders, Sales, and Demand Planning meetings.
Define and execute pricing strategies in partnership with the IT Systems Business Unit, Americas Finance, Sales, and Sales Ops.
Serve as the key stakeholder for the Americas region for IT Systems related NPDI product launches.
Liaise closely with the Americas IT Systems Technical Sales/Application Engineering Teams.
Research market trends, demand drivers, customer needs, and the competitive landscape.
Partner with the IT Systems Business Unit, Sales and Sales Ops to ensure Sales Enablement processes and best practices are established for new and evolving products.
Collect voice of customers and product business cases and share with global products teams.
Develop and track metrics to evaluate post-launch sales performance of new offerings, including pipeline and quotation.
Lead IT Systems Strategic Planning efforts for the Americas Region, partnering with the IT Systems Business Unit, the Americas Strategy Team, the Americas Finance Team, and Americas Sales Teams.
QUALIFICATIONS
Bachelor's degree in Engineering, Business, or a related field; Master's degree in Engineering or Business Administration is preferred.
8-10 years in technical, product service, strategic planning, sales, marketing or directly related experience.
Experience with IT Systems products and solutions preferred.
Strong business acumen and ability to act as a CEO for the products being covered.
Ability to quickly develop cross-functional relationships to achieve business objectives.
Technical expertise to translate stakeholder needs/pain points to solutions.
Able to combine long-term and short-term goals by setting priorities.
Ability to interact with all levels within the organization from entry level to executive.
Attitude to act as a leader in their role and with curiosity in all that's new (market trends, new technologies etc.).
Language skills: fluent in English, written and verbal required.
Proficiency with Microsoft Office suite, Smartsheet and other business applications.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TIME TRAVEL REQUIRED
Up to 10% as needed.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyDirector Information Systems
Regional information technology director job in Centerburg, OH
TITLE: Director Information Systems
Now is your chance to join a top hospital where career growth and opportunity await you.
They are committed to building healthcare teams whose care exceeds the expectations of their patients and community and are looking for individuals who share the same values.
You could live or work in a small town close to Columbus, Ohio so you can be offered all the amenities of a small town and big city at the same time?
If that sounds like the change you are looking for, please read on..
What you will be doing:
•The primary responsibility of the Director of Information Systems is to oversee the technological and non-clinical support operations of the IS Department.
The Director works collaboratively with Information Systems leadership to plan, coordinate, direct all non-clinical support operational activities and technical components of IS projects.
The Director of IS will manage Helpdesk Technicians, Network Engineer, Server Administrator, Applications Administrators, Programmer Analyst, Interface Administrator, IS Specialist and Telecommunications Specialist.
•Working experience in IS infrastructure strategic planning development, project management and policy development.
•Working knowledge of hospital and ambulatory EMR/EHR environments.
•Demonstrated ability to prioritize and execute projects in limited time.
•Understands regulatory guidelines such as Joint Commission, Meaningful Use, HIPAA.
•Strong interpersonal skills, sound problem solving and negotiation abilities.
•High degree of analytical and sound project management skills.
•Ability to coach and mentor staff
•Must be detail oriented with excellent organizational skills.
•Ability to develop long-term plans and programs and to evaluate work accomplishments.
•Must be a progressive thinker with the ability to initiate change.
•Microsoft SQL Server Preferred
Additional info:
•Join us northeast of Columbus and become part of our exceptional team dedicated to delivering high-quality care to our community. If you're a passionate Director Information Systems seeking a rewarding career in a collaborative healthcare environment, apply now and embark on a fulfilling journey with us!
Requirements
What they are looking for:
•Bachelor's Degree in Business, Hospital Administration or Information Technology related field. Masters Degree preferred.
•Solid technical knowledge demonstrated by minimum of seven (7) years working experience in system administration.
•Prior experience administering Microsoft SQL Server
•Prior experience managing a technical or operational team.
Benefits
Hours and compensation potential:
•Position is full time day shift
•Range is between $102K-$164K depending on experience. Full benefit package included as well as relocation up to $5,000 reimbursed with receipts(uhauls, down deposits, gas, etc).
Auto-Apply