Collections Specialist jobs at Regional Management

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Essential Functions and Responsibilities Contacts and engages with members by phone, email, and SMS texting to notify of their delinquent status and initiate collecting on loans, credit cards, and overdraft deposit accounts. Assists members in understanding their financial obligations, obtaining payments, and establishing realistic repayment plans. Follows up when repayment plans are not met. Documents all communication, payment arrangements, and processes related to collections efforts in a timely and detailed manner within required databases. Makes decisions, using ethical collection techniques and financial analysis which mitigate Truliant's risk of loss while preserving member retention and promoting member loyalty. Utilizes multiple operating systems to maintain accounts throughout the collections process. Handles high volumes of in and outbound calls and servicing requests via email to consistently meet or exceed established Credit Union service standards, key performance metrics, and departmental service level agreements. Processes recommendations for repossession to the Repossession Specialists. Performs detailed research and compiles documentation for charge off disputes submitted by members and third-party collection vendors. Monitors member accounts and identifies signs of potential financial distress to identify opportunities to offer short term modification solutions or refer for workout loan consultation. Responds promptly to internal and external member inquiries and concerns with professionalism and empathy. Collaborates with other team members and departments to resolve complex member issues effectively, accurately, and in a timely manner. Engages in ongoing training and knowledge development of Truliant products, services, and collection techniques through training and self-directed learning. Provides feedback to management regarding process improvements and opportunities for efficiency gains. Follows credit union policies and guidelines to ensure compliance with debt collections laws and regulations. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Knowledge, Skills, and Abilities Bilingual (English/Spanish) proficiency required Must have a basic understanding of standard concepts, practices, procedures, regulations and compliance within the collections environment Must have knowledge of collection procedures, bankruptcy concepts, and repossessions and recovery is preferred Must have excellent negotiation and problem-solving skills, with the ability to handle difficult conversations with members effectively. Must have excellent communication skills in English, both verbal and written Must have basic personal computer skills, with knowledge of MS Office Must be able to show persistence, determination and tact Must be able to maintain objectivity and emotional stability under pressure Must have ability to understand all business processes within the credit union Must be detail oriented and well organized Must be able to work in a general office environment Must be flexible and able to shift resources and priorities as required Must be able to complete all assignments with minimal supervision Should possess a strong commitment to providing excellent service to Truliant's members Physical Requirements Occasional standing, walking, bending, and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds Education and Background High school diploma or equivalent; college education preferred Minimum 2 years' experience in financial services, call center, or collections environment required Bilingual (English/Spanish) proficiency required If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health & Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account Dependent care flexible spending account

LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Member Resolution Senior Analyst I will be part of a team within Legal Services responsible for the coordination of member complaints received from regulatory agencies and other internal/external sources by the Credit Union. Will work closely with Member Resolution Manager, Deputy General Counsel, Assistant General Counsel, Staff Attorneys, Compliance Counsel, Credit Union business lines, and branch personnel to ensure that each complaint is answered appropriately and resolutions are communicated to the regulatory agencies. Responsibilities 1. 10% Document member complaints in SECU's Complaint Management System received from the CFPB, NCCUD and other internal/external sources as defined in SECU's Complaint Management Policy including the Complaint Source, Product/Service, Issue, target branch/department or employee. 2. 30% Investigate each issue identified in a member complaint. Provide supporting documentation of SECU's actions related to the complaint description from applicable resources including but not limited to member agreements and contracts, SECU systems, SECU Resource Library, Government Regulations, other accredited external resources. Collaborate with appropriate business lines including, Legal and Compliance Counsel, to confirm investigation results and provide additional research based on the subject matter. Document errors/policy violations and action taken to remedy errors/policy violations identified within complaint data 3. 20% Draft correspondence to members and Regulatory Agencies in response to a complaint. Coordinate with Business lines including Legal and Compliance Counsel to finalize and send response. Assist with follow up communication regarding complaints from Regulatory Agencies. 4. 20% Provide support to non-senior analysts with the processing of complaint caseloads. Provide phone support to branch and operations staff regarding member complaints. Provide phone support to members regarding in progress and closed complaints. Assist with training and development of non-senior analysts. 5. 10% Quality review complaint data. Assist management with coordinating reports on data from complaints for SECU's Board of Directors and Senior Management. 6. 10% Engage in professional development with a focus on Legal and Compliance Risk including obtaining/maintaining Compliance Officer Certification. Stay apprised of government/regulatory agency rules and guidance and SECU Policy/Procedure. Supervision Direct Reports: Member Resolutions Manager Internal Relationships: Compliance Counsel Legal Services Retail Delivery Network Loan Administration Deposit Services Enterprise Fraud Trust Services Privacy Card Services Digital Services Issues Management External and Vendor Relationships: NCCUD CFPB Archer Qualifications Required Education Bachelors ☒ Additional five years of relevant experience can be considered in lieu of degree Desired Education Masters Acceptable Fields of Study: Business Administration/Analytics Required Relevant Experience 8 Years Desired Relevant Experience 10 Years Required Knowledge, Abilities, Skills Capable of working independently. Demonstrated ability to think critically and use problem solving skills. Effective in research and business writing Effective listener and communicator. Effective with time management. Consistently demonstrates SECU's Core Values. Desired Knowledge, Abilities, Skills Effective in data analytics Extensive knowledge of SECU systems Special Position Requirements ☒Lift up to 15 lbs. ☒Telephone for prolonged periods ☒Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: Non Bilingual: $15.00/hr plus monthly commission opportunities Bilingual: $17.00/hr plus monthly commission opportunities $500 guarantee monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 9:00am - 6:00pm, one evening from 12:00pm - 9:00pm, Fridays from 9:00am - 6:00pm with one closing shift per month from 11:00am - 8:00pm, and one Saturday per month from 10:00am - 2:00am EST. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NMRequirements:

The position of Post Close Specialist is responsible for supporting the SBA Processing and Post Close department by managing tasks related to US Small Business Administration (SBA) 7a and Express loans, requested by the SBA Loan Processors, and/or SBA Director of Operations. This role consists of assembling third party vendor orders, signature requests, assembling complete loan files, and managing the collection of post close tickler items. This position reports directly to the SBA Director of Operations. ESSENTIAL FUNCTIONS Preparation of the initial boarding package for Loan Operations upon loan funding. Request for final Boarding Package review performed by Management, and completion of any open tasks based upon final review in order to upload loan file to OnBase and provide full boarding package to Loan Operations. Manages tickler report based off boarding package listed tickler items for all closed/funded SBA loans daily. Manages and works closely with SBA Loan Processors in gathering documentation required to process lien adds, transfers of title, costs collections, etc. for vehicles pledged as collateral during loan origination and throughout the life of the loan. Manages third party account platform for titling services. Assists SBA Loan Processors with completing procedures for withdrawn loans. Manages collection of business license(s) related to recently funded loans for management to project Loans sales. Managing the collection of all recordable instruments associated with the SBA loan closed files. Manages the collection of tickler items associated with the SBA Loan closed files. Basic understanding of credit write ups to identify general loan structure, borrower names, locations, collateral pledged, use of proceeds, etc. Works closely with the borrower, attorney, title companies, and any otherthird parties associated with the loan to ensure necessary post-closing documents and any due diligence items are produced in a timely fashion. Daily management of the following spreadsheets as it relates to the Post Close Specialists duties: Boarding Package Tracking Sheet, Recordable Documents Tracking Sheet, Tax Transcripts Order Requests, Tickler Report, Loan Sales, etc. Provides support to all areas of the department where service or assistance is needed, along with cross training amongst the team. Takes necessary steps to maintain organized loan files and records in current and complete order. Ordering various reports such as, UCC searches, tax transcripts, CAIVRS, flood certificates, tax service contracts, SAM, OFAC, etc. and confirms total fees rendered for all SBA Loans scheduled to fund/close. Assists SBA Loan Processors with researching business license requirements and preparing memo for the subject business based on business address or any location where our collateral is pledged. Knowledge of SBA Capital Access Financial Systems (CAFS)/E-TRAN to assist SBA Loan Processors with the submission of SBA Loan Applications. Assists SBA Loan Processors with the organization of signed loan documents for closing. Collection of all internal Bank related signatures. Assists in drafted funding emails. Takes steps necessary to maintain all department files and records in current and complete order. Performs other duties as required and/or assigned by SBA Director of Operations. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws, including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Assumes responsibility for special projects, gathers data and prepares reports for senior management, audit, and other personnel. GENERAL QUALIFICATIONS Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED), or higher; and/or work-related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related and include a general knowledge of business financial statements and basic accounting principles. Intermediate knowledge of Bank operations, bank loan terminology and processing, related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, Excel spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Must be able to work in a fast-paced environment while maintaining a high level of accuracy. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Fedline/Wire Specialist is responsible for performing all functions assigned to the Wire Room and the FedLine/Wire Team. ESSENTIAL FUNCTIONS: Completes all work assignments of department. Includes all wire functions, incoming and outgoing, foreign and domestic; foreign check collections; working with branch staff and other internal Bank staff on issues related to wires; foreign check collections and other assigned tasks. Possess overall depth of knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. Process foreign checks, foreign check adjustments and foreign check chargebacks; send foreign checks for collections. Maintain retrievable records as needed for review. Process orders for foreign drafts through designated agencies; Orders/ships foreign currency through designated agency and processes foreign checks. Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. Implement and provide various statements and reports wire agencies, as needed. Review and balancing of assigned General Ledger accounts as assigned. Assist Bank staff with routine problem solving. Participate in conversions and acquisitions as needed and assigned. Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Fedline/Wire Specialist is responsible for performing all functions assigned to the Wire Room and the FedLine/Wire Team. ESSENTIAL FUNCTIONS: * Completes all work assignments of department. Includes all wire functions, incoming and outgoing, foreign and domestic; foreign check collections; working with branch staff and other internal Bank staff on issues related to wires; foreign check collections and other assigned tasks. * Possess overall depth of knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. * Process foreign checks, foreign check adjustments and foreign check chargebacks; send foreign checks for collections. Maintain retrievable records as needed for review. * Process orders for foreign drafts through designated agencies; Orders/ships foreign currency through designated agency and processes foreign checks. * Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. * Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. * Implement and provide various statements and reports wire agencies, as needed. * Review and balancing of assigned General Ledger accounts as assigned. * Assist Bank staff with routine problem solving. * Participate in conversions and acquisitions as needed and assigned. * Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * Work related experience should consist of duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. * Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC. This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities * Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. * Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. * Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy. * Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times. Qualifications High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services. Preferred Education: Bachelor's degree Skill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC. This position is responsible for the collection of past due payments on various retail or consumer account types by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of client's reason for delinquency, and works with client to establish payment arrangements or prescribe other treatments with the goal of bringing the account current. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities * Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. * Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. * Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy. * Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times. Qualifications High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services. Preferred Education: Bachelor's degree Skill(s): Effective communication skills to include active listening, empathy, Ability to negotiate and collect, Ability to type and talk and work in multiple systems simultaneously, Level of attention to detail and accuracy including written skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-Hybrid

The position of Fedline/Wire Specialist is responsible for performing all functions assigned to the Wire Room and the FedLine/Wire Team. ESSENTIAL FUNCTIONS: * Completes all work assignments of department. Includes all wire functions, incoming and outgoing, foreign and domestic; foreign check collections; working with branch staff and other internal Bank staff on issues related to wires; foreign check collections and other assigned tasks. * Possess overall depth of knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. * Process foreign checks, foreign check adjustments and foreign check chargebacks; send foreign checks for collections. Maintain retrievable records as needed for review. * Process orders for foreign drafts through designated agencies; Orders/ships foreign currency through designated agency and processes foreign checks. * Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. * Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. * Implement and provide various statements and reports wire agencies, as needed. * Review and balancing of assigned General Ledger accounts as assigned. * Assist Bank staff with routine problem solving. * Participate in conversions and acquisitions as needed and assigned. * Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * Work related experience should consist of duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. * Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Fedline/Wire Specialist is responsible for performing all functions assigned to the Wire Room and the FedLine/Wire Team. ESSENTIAL FUNCTIONS: Completes all work assignments of department. Includes all wire functions, incoming and outgoing, foreign and domestic; foreign check collections; working with branch staff and other internal Bank staff on issues related to wires; foreign check collections and other assigned tasks. Possess overall depth of knowledge and understanding of bank operations. Assist in ensuring daily, monthly and quarterly responsibilities are completed as assigned. Process foreign checks, foreign check adjustments and foreign check chargebacks; send foreign checks for collections. Maintain retrievable records as needed for review. Process orders for foreign drafts through designated agencies; Orders/ships foreign currency through designated agency and processes foreign checks. Complete daily transfers as required for any agency associated with wire processing and as needed for balancing. Maintain all appropriate and necessary documentation for wire functions and provide to auditor and examiners as requested and instructed. Implement and provide various statements and reports wire agencies, as needed. Review and balancing of assigned General Ledger accounts as assigned. Assist Bank staff with routine problem solving. Participate in conversions and acquisitions as needed and assigned. Assist with new software releases and wire system updates. Including testing and validation of new or updated functions. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Wire Room employees have been designated as essential employees requiring office or VPN access in event of inclement weather/disaster etc., as defined by the Bank's BCP. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**About this role:** Wells Fargo is seeking a Senior Business Accountability Specialist in Underwriting, Credit Administration and Operations Risk to oversee the use of Delegated Credit Approval Authority activities and Requirements. You will be an advocate for uncovering risk-exposure at client levels and providing expertise to implement innovative strategies. Learn more about our career areas and lines of business at wellsfargojobs.com (********************************************* . **In this role, you will:** + Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns + Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring + Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives + Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies + Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials + May serve as a mentor for lower-level staff **Required Qualifications:** + 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Experience in home lending + Experience with enterprise Delegated Credit Approval Authority (DCAA) policy + Experience developing partnerships and collaborating with other business and functional areas + Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment + Ability to assess current processes/procedures and make recommendations for efficiency + Experience in resolving and working through escalated and complex issues **Job Expectations:** + Ability to work hybrid work schedule (3 days in office per week) **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $77,000.00 - $133,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 11 Dec 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-509765

The Customer Contact Center Specialist II is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. ESSENTIAL JOB FUNCTIONS: Manage large amounts of inbound calls in a timely manner. Initiate outbound calls as needed to obtain additional information from customers or follow up Follow communication scripts when handling different topics Adhere to internal procedures, staying current as changes or updates are made Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Learn details about products offered by the bank, and stay current on any changes in product requirements or compliance issues Escalate any issues (unable to assist customer, irate customer, etc.) to Supervisor as needed Learn all CB&T deposit and loan products, become a subject matter expert Provide assistance to customers with basic and more complex loan inquiries and requests for Mortgage, Consumer, and other loan types Provide assistance to customers with basic and more complex deposit inquiries and requests Follow procedures to open new accounts for customers, assuring that proper documentation is provided Identify opportunities to upsell products when they arise Serve as a resource for less experienced employees JOB REQUIREMENTS: High school diploma or equivalence required Previous banking/financial services experience required Prior experience in a call center required KNOWLEDGE/SKILLS REQUIRED: Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Must be able to make decisions and solve problems Must have knowledge about deposit and loan products PHYSICAL AND MENTAL QUALIFICATIONS: Standing, walking, bending and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to occasionally move or lift up to 10 pounds May be asked to work supplemental hours periodically Limited travel required occasionally during and after business hours The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. NOT A CONTRACT

Title: Credit and Collections Specialist Department: Corporate / Accounting Reports to: Credit Manager Salary Range: The Credit and Collections Specialist will manage and review customer accounts daily. This position is responsible for various accounts receivables duties including reviewing credit applications and references, investigating past due payments and delinquent accounts. This position will work closely with Inside Sales Managers and Sales Assistants at the plants to maintain accurate customer account information, terms of sale and customer credit extensions when appropriate along with the Credit Manager. Education and Experience Associate's degree minimum, bachelor's degree in a related field of study preferred 1-3 years previous credit or collections experience, preferably in a large manufacturing setting Resources and tools for establishing customer accounts Experience with high volume invoicing and accounts receivables Experience with large quantities of customer accounts of all sizes Experience handling past due accounts, delinquent accounts and collection procedures Familiar with D&B online services or other similar credit resources Experience in having tough conversations with customers while maintaining professionalism and tact Summary of essential job functions Key responsibilities include but are not limited to: Maintaining accurate and current customer account information Establishing customer credit capacity based on references and job sizes Maintaining established procedures and etiquette when dealing with past due and delinquent accounts Communicating effectively with customers to establish payment methods and payment plans when needed Communicating with the accounting and financial team to resolve problems and issues as they occur Requirements: Minimum Requirements Must be proficient with Microsoft Office applications including Word, Excel, Power Point and Outlook Ability to multitask and stay focused in a fast-paced work environment Ability to read customer general ledger accounts Ability to learn and use company specific ERP software High volume data entry, time management, organization, filing and people skills are required Ability to occasionally move / lift smaller items weighing up to 25 lbs.

Requirements Key Requirements: Experience: Minimum of 1-2 years of experience in a warehouse, distribution center, or manufacturing environment. Prior experience with order picking processes is strongly preferred. Education: High school diploma or GED required. Additional training or certification in warehouse operations, forklift operation, or logistics is a plus. Technical Skills: Familiarity with barcode scanners, mobile devices, and basic warehouse management software required. Ability to read pick lists and maintain accurate records of material handling. Attention to Detail: Demonstrated ability to ensure accuracy in order picking, labeling, and inventory handling. Basic math and measurement skills required to verify product counts and specifications. Communication & Interpersonal Skills: Ability to communicate effectively in English, both verbally and in writing. Must be able to follow written instructions, safety rules, and standard operating procedures, and interact positively with team members and supervisors. Professionalism & Reliability: Dependable, adaptable, and committed to maintaining a positive attitude in a fast-paced environment. Willingness to adjust to fluctuating business demands, including overtime or schedule changes. Work Ethic & Adaptability: Consistently demonstrates responsibility, timeliness, and a focus on safety. Ability to thrive in a team-oriented environment with changing priorities. Drug Test Requirement: This position is subject to pre-employment drug screening. Reporting Structure: Reports directly to the DC Supervisors, BWS/LS Lead, and/or DC Manager. This position has no direct reports. Physical Requirements: The BWS/LS Specialist role requires consistent physical activity and stamina to perform warehouse functions effectively. Mobility: Frequent walking and navigating the warehouse floor. Standing & Walking: Must be able to stand and walk for the majority of the shift. Lifting & Carrying: Regularly required to lift, carry, push, or pull items weighing up to 50 lbs unassisted. Manual Dexterity: Ability to operate scanners, tablets, and material handling equipment while safely and efficiently processing orders. Work Environment: Work performed in a warehouse setting with exposure to noise, dust, and temperature fluctuations. Personal protective equipment (PPE) is provided and required. Travel Requirements: This position may require occasional travel to various distribution centers within the company's network, as part of labor shifting, training, and other business-related needs. Travel requirements will vary based on operational demands and are subject to change as needed. FSLA Classification: Non-Exempt Equal Opportunity and Accommodation Statement: DMA Industries, LLC is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees are respected, valued, and empowered. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We also recognize the importance of accessibility and are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process and during employment. If you require assistance or accommodation at any stage of the application or employment process, please inform us so that we may support your needs appropriately.

The HRIS Specialist manages the daily operations of the Human Resources Information System while collaborating with internal stakeholders and business unit leaders to manage the system, implement new functionality, enhance our data analytics capabilities, and ensure talent management processes and system tools are set up to optimize efficiency across the organization. As the primary administrator of our HRIS, attributes like attention to detail, understanding of business processes, as well as strength in communications will be essential. Successful candidates will be goal driven, detailed orientated self-starters who thrive in a fast-moving, sometimes high- pressure, environment with an understanding of an HR department's operations, and a passion for the Human Resources field. This is an exciting opportunity for an HR professional looking to grow and develop within the field of Human Resources. RESPONSIBILITIES: * Identifies trends and developments in HRIS providers and technology. Leverage customer community to identify best practices, attend training, and webinars to increase knowledge of features and functionality, and provide recommendations to HR team. * Maintains optimal daily function of the organization's internal HR information services systems, which may include database management, development, maintenance, and upgrades/releases to applications, systems, and modules. * Evaluate use of systems and technology across all HR functions and makes recommendations to continuously improve and optimize investment in HR technology. * Identify opportunities and support the development of programs to build business capability, including scaling efficiencies through the use of technology and alignment. * Collaborates across HR functions to ensure accuracy of information and end-to-end process compliance and improvement. * Drive technical requirements, implement, test, and deploy additional HRIS modules and integrations as needed to support changes to business processes. * Analyzing HRIS performance metrics in relation to KPI goals. * Serve as technical lead between HR, IT, external vendors, and other stakeholders for HR systems design and implementation projects. * Supports HRIS administration and end user training through methods such as developing training materials, documenting processes, and delivering training sessions to stakeholders. * Ensures system compliance with data security and privacy requirements. Support compliance requests and manages permissions, access, roles, and settings for HRIS users. * Provide end user support for HR modules to include troubleshooting, diagnosis, and resolution of end user problems. * Prepares analysis and reports on a scheduled and ad-hoc basis including and annual EEO-1, VETS 100, and AAP reports. * Support organizational processes reliant upon utilization of HRIS such as Annual Performance Management and Merit Reviews, Open Enrollment, etc. * Compile or assists with acquisition of complex data reports, summaries, and logs. * Support data integrity efforts by running queries. Regularly review and maintain audit reports to ensure data integrity and accuracy. * Supports the day-to-day administration of the company's HR Administration initiatives. * Serves as back up to other HR team members in the department. Qualifications * Bachelor's degree in information systems, computer science, business administration, HR management, or equivalent experience * 5 years of prior systems admin experience and strong working knowledge of HCM platforms, 2 years of SAP/Success Factors experience required. * Proficiency in Microsoft Office is required.Demonstrated ability to work in a fast-paced environment with competing priorities, managing deadlines and timely deliverables. * Prior experience with analyzing HRIS performance metrics and the impact of configuration or process changes across HR systems preferred. * Advanced proficiency in database management and security. * Experience in performing diagnostic tests and audits, supporting release updates and upgrades as well as documenting processes. * Exceptional ability to, collaborate, provide technical support, and to train staff. * Ability to keep up with innovation and trends in HRIS Administration. * Prior experience developing and generating reports & analytics; Strong analytical skills to effectively analyze data and build meaningful, understandable models, reports and metrics. * Proven time management skills and an ability to handle multiple assignments and meet deadlines. * Excellent attention to detail and strong written and verbal interpersonal skills required. * Collaborative with the ability to build rapport within and outside the HR team. * Solutions oriented and customer centric mindset. KEY COMPETENCIES: * Collaboration * Communication * Initiative * Planning and Organizing * Strategic Thinking ESSENTIAL FUNCTIONS: Sitting for extended periods of time. Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components. Ability to converse and exchange information with all levels of staff within organization. Ability to observe, perceive, identify, and translate data. Company Profile Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here. At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Nearest Major Market: Raleigh Job Segment: Information Systems, HR, HRIS, Computer Science, Banking, Technology, Human Resources, Finance

Total Target Compensation is $80,000 - $100,000 for the first year. Base pay is $54,000 to $62,000 per year, paid semi-monthly. Discretionary Compensation is paid quarterly. The Advisory Specialist is primarily responsible for developing new business leads and supporting existing client relationships in their assigned territory. As a member of Horizon's Advisor-facing sales team, the Advisory Specialist is partnered with a Regional Director and together they work to expand Horizon's market share. The Advisory Specialist must have a strong knowledge of Horizon's investment solutions and global market trends in order to identify and reach out to potential business leads and provide consultative support to prospective and existing clients. Responsibilities: Prospects to uncover new business leads through proactive call and email campaigns Creates and executes on targeted campaigns designed to appeal to Financial Advisors current business needs Schedules and runs virtual meetings with Financial Advisors in their assigned territory Drives interest and adoption of Horizon's online advisor prosite with Financial Advisors Engages with Centers of Influence to uncover new opportunities and increase Horizon's awareness Supports current clients through conducting model reviews and offering value adds Performs a territory analysis with their Regional Director to identify new areas of opportunity and where they are at to plan Drives attendance to Horizon events Owns and executes on the follow up process for Event Leads in their territory Acts as a liaison between Financial Advisors and Horizon's Investment Management team Stays informed of domestic and global market trends Achieves a strong understanding of marketplace competitors and complementary product suites Tracks and reports activity through the CRM Exemplifies the Sales Team standards and Horizon's core values Qualifications: Ability to build and maintain business relationships. Works well in a team environment and independently. Self-motivated and driven to reach sales goals in a fast-paced environment. Confidence and ability to drive sales. Excellent communication skills / interpersonal skills, including the ability to communicate effectively over the telephone. Strong organizational skills and ability to multi-task. Knowledge of the Independent RIA and B/Ds proprietary platforms and competition Familiarity with Salesforce and the Microsoft Office suite Position Requirements: Bachelor's degree FINRA Series 7 and 63/65 or 66 licenses (or the ability to gain these in 4 months)

Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers' collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket. The Impound Specialist is responsible for managing and resolving vehicle impound cases in a timely and cost-effective manner. This role requires strong communication skills, attention to detail, and the ability to navigate complex impound procedures across various jurisdictions. The specialist serves as a liaison between clients, impound lots, agents, and internal teams to ensure vehicles are recovered efficiently and in compliance with client expectations. Key Responsibilities: • Coordinate with impound lots, agents, and clients to facilitate vehicle releases. • Review and validate impound documentation, fees, and legal requirements. • Track and manage impound cases using internal systems and client portals. • Communicate regularly with clients regarding case status, delays, and resolution timelines. • Work closely with invoicing teams to ensure accurate billing and cost recovery. • Identify trends or issues in impound processes and recommend improvements. • Maintain compliance with local, state, and federal regulations related to impounded vehicles. • Support remarketing efforts by ensuring timely release and transport of recovered vehicles. Qualifications: • High school diploma or equivalent; associate or bachelor's degree preferred. • 2+ years of experience in vehicle recovery, impound operations, or related field. • Strong organizational and problem-solving skills. • Excellent verbal and written communication. • Proficiency in Microsoft Office and case management systems. • Ability to work independently and manage multiple priorities under tight deadlines. Preferred Skills: • Familiarity with impound laws and procedures across multiple states. • Experience working with third-party agents and vendors. • Knowledge of automotive finance or asset recovery industry. Working Conditions: • This is an in-office, in-person based role. • Sedentary position requiring extended periods of computer use. • Must be able to work in a dynamic and sometimes noisy environment. • Predictable attendance and adherence to established protocols are essential. Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.

The Wire Transfer Specialist is responsible for accurately processing, verifying, and monitoring all incoming and outgoing wire transfer transactions in accordance with bank policies, federal regulations, and industry best practices. This role ensures the secure and timely execution of domestic and international wire transfers, supports fraud prevention initiatives, and provides exceptional service to internal and external clients. Key Responsibilities / Essential Functions Reasonable accommodations may be made to enable individuals ith disabilities to perform the essential functions. Serve as a subject-matter expert regarding all Domestic and International Wires. Perform all operational support duties of the Wire Transfer Department including but not limited to creating, verifying, sending, and receiving domestic and international wire and funds transfers, service message submissions, and wire recalls via Payments Exchange, Fedwire, SWIFT, and other internal systems. Assure all necessary wire information is properly and accurately completed in compliance with regulatory and bank policy requirements. Ensure proper authorization and approval are obtained for all transactions. Manage wire-related inquiries and requests across all bank communication channels, providing prompt and accurate responses to bank personnel to ensure that escalated customer issues are researched and addressed correctly and timely. Monitor and reconcile daily wire transfer activity and resolve any exceptions or discrepancies promptly. Review and modify processes and procedures routinely to ensure compliance and improve efficiency. Review and monitor wire and funds transfer transaction activity through reports to track trends and usage. Maintain accurate and updated electronic records of all correspondence related to wire or funds transfer transactions and ensure documentation is retained in accordance with Bank established record retention time frames. Assist with maintaining training materials regarding wire products and services and updates to policies and procedures. Assit with implementing fraud prevention measures and escalating suspicious activity as needed. Support system updates, testing, and enhancements related to wire transfer processing. Assist with reviewing, processing, and performing daily operational duties. Crosstrain to perform other functions and duties assigned in Bank Services. Maintain confidentiality and security of sensitive information. Adhere to all corporate policies and procedures, Federal and State regulations, and laws. Complete all mandatory annual compliance training. Follow regultory requirement including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. Perform other duties and special projects as assigned. Job Requirements Education: High school diploma or equivalent. Required: 5+ years of banking experience. Experience with wire transfers. Basic knowledge of accounting, balancing principals, and bank operations. Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act. Solid technology skills, including proficiency with Microsoft Office. Ability to operate with little supervision based on thorough knowledge and application of the wire transfer procedures of the assigned position. Preferred: Bachelor's degree in Finance, Accounting or related field. Fiserv Payments Exchange experience. About HomeTrust Bank HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at ************ Apply today to take your first steps towards joining this talented population of employees within a growing organization. Work Environment, Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools. DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.