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Regional manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Roland Rust Ph.D.,
Lauren Smith
Regional manager example skills
Below we've compiled a list of the most critical regional manager skills. We ranked the top skills for regional managers based on the percentage of resumes they appeared on. For example, 13.9% of regional manager resumes contained customer service as a skill. Continue reading to find out what skills a regional manager needs to be successful in the workplace.

15 regional manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how regional managers use customer service:
  • Supervised daily operations in accordance with company policies and procedures to effectively increase productivity of sales, customer service and collections.
  • Coordinated individuals across functional/product lines to resolve customer issues increasing customer satisfaction to 95% as evidenced by customer service surveys.

2. Patients

Here's how regional managers use patients:
  • Provided consulting services to nursing homes and long-term care facilities on medical/behavioral assessments and treatments of senior and disabled patients.
  • Developed an immunization program and immunization manual enabling pharmacists to administer immunizations to their patients.

3. Customer Satisfaction

Here's how regional managers use customer satisfaction:
  • Selected to turnaround failing regional operations and introduce effective sales, recruiting and training strategies to increase revenue and customer satisfaction.
  • Controlled expenses by developing and/or utilizing cost saving practices while delivering the highest quality service and customer satisfaction in our environment.

4. Financial Performance

Here's how regional managers use financial performance:
  • Managed 7 regional branch locations in the Wichita/Topeka/Kansas City area, ensuring financial performance and expenses remained within budget.
  • Reviewed financial performance of local units and made necessary recommendations to reduce cost and to improve operations and profitability.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how regional managers use oversight:
  • Reviewed oversight of branch operations related to profitability, cost reduction opportunities, staffing, delivery capacity, and equipment maintenance.
  • Provided operational oversight of the life-cycle management of military electronic and communication equipment in Hawaii, Korea and Washington State.

6. Project Management

Here's how regional managers use project management:
  • Project Management lead specific to reimbursement and patient services initiatives including the product replacement program as well as patient enrollment processes.
  • Established and managed corporate IT, systems engineering and project management process improvement and intellectual capital reuse programs.

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7. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how regional managers use account management:
  • Collaborate with account management staff to provide industry training seminars for corporate clients, providing additional value to client relationships.
  • Improved revenues through demonstrating key account management abilities, closely cooperating with several large refineries on fire control water requirements.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how regional managers use business development:
  • Managed region of 8 offices and business development team with responsibility for all budget, operations, personnel and administration activities.
  • Manage business development, including reviewing investment suitability and marketing materials, monitoring production, and ensuring compliance with regulatory requirements.

9. Regional Sales

The marketing and selling of products and services in a specified region are termed regional sales. Companies and retailers specify a certain quota of their products or services to be delivered in each region depending upon the population and community preferences in that area. The regional sales in a designated area are administered by a regional sales manager.

Here's how regional managers use regional sales:
  • Supported regional sales representatives through the creation of formalized needs analyses, quote generation and developing a corporate partnership strategy playbook.
  • Assisted in developing regional sales operational objectives by contributing regional sales data and recommendations to strategic plans and reviews.

10. Product Line

Product line is a collection of similar or related products that may be under a single brand manufactured by the same company. It may include different varieties of a specific product of a brand which comes in different categories. In other cases, the product line may differ in some characteristics despite being from the same manufacturer.

Here's how regional managers use product line:
  • Negotiated distributor stocking packages and organized co-op promotions, which increased distribution sales and commitment to our product lines.
  • Developed business strategies and marketing plans designed to enhance product line and improve regional business operations.

11. Sales Growth

Here's how regional managers use sales growth:
  • Managed and provided strategic direction on developing a growing sales distribution channel that effectively increased market share and sales growth.
  • Stream lined scheduling by decreasing overall operational overhead while continually improving sales growth.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how regional managers use human resources:
  • Handled all administrative operations including human resources; researched and determined equitable pay scales; provided orientation covering HIPAA and discrimination.
  • Managed Human Resources function, which encompassed hiring talented and motivated Jenny Craig representatives, conducting final interviews and selections.

13. Direct Reports

Here's how regional managers use direct reports:
  • Direct reports of four investigators and indirect leadership of forty-five store based asset protection personnel.
  • Direct reports included five sales representatives and one customer service representative.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how regional managers use payroll:
  • Administered policy implementation, payroll documentation, employee relations, equal employment opportunity, employee training, and office operations.
  • Developed and implemented site specific standard operating procedures, resulting in better management of payroll, administration.

15. Sales Reps

Here's how regional managers use sales reps:
  • Restructured territories by analyzing workload, geography and segment coverage for seven professional sales reps, increasing performance and satisfaction.
  • Provided leadership motivated and coached fourteen sales reps to consistently exceed quota and performance expectations.
top-skills

What skills help Regional Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on regional manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).

What regional manager skills would you recommend for someone trying to advance their career?

Lauren SmithLauren Smith LinkedIn profile

Lecturer of Management & Marketing, Susquehanna University

Lauren Smith suggests that maximizing salary potential at the start of a career can be achieved by acquiring experience in different facets of business, such as entrepreneurship, corporate roles, and operational management.

What soft skills should all regional managers possess?

Dr. Brandon Chicotsky

Assistant Professor of Professional Practice in Marketing at the TCU Neeley School of Business, Texas Christian University

Ability to listen, humility, empathy toward clients, due diligence regarding pre-meeting research, authenticity (i.e., engaging personnel with honesty and with thoughts, words, and actions all aligning), and integrity with the client and within your firm.
Do you want to know more?
Read more about what experts have to say about regional manager

List of regional manager skills to add to your resume

Regional manager skills

The most important skills for a regional manager resume and required skills for a regional manager to have include:

  • Customer Service
  • Patients
  • Customer Satisfaction
  • Financial Performance
  • Oversight
  • Project Management
  • Account Management
  • Business Development
  • Regional Sales
  • Product Line
  • Sales Growth
  • Human Resources
  • Direct Reports
  • Payroll
  • Sales Reps
  • Performance Management
  • Revenue Growth
  • Excellent Planning
  • Sales Revenue
  • Business Plan
  • Training Programs
  • Real Estate
  • Sales Strategies
  • Product Knowledge
  • Loss Prevention
  • Sales Training
  • Medicare
  • Simplification
  • Inventory Control
  • Performance Reviews
  • Mid-Atlantic
  • Performance Evaluations
  • ROI
  • POS
  • Trade Shows
  • OEM
  • Sales Presentations
  • Customer Complaints
  • KPI
  • Sales Associates
  • Develop Strong Relationships
  • Sales Volume
  • State Territory
  • Customer Relations
  • Medical Sales
  • Strategic Sourcing
  • Healthcare Administration
  • Inventory Management
  • Retail Store
  • Branch Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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