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Top Regional Operation Manager Skills

Below we've compiled a list of the most important skills for a regional operation manager. We ranked the top skills based on the percentage of regional operation manager resumes they appeared on. For example, 15.6% of regional operation manager resumes contained procedures as a skill. Let's find out what skills a regional operation manager actually needs in order to be successful in the workplace.

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The six most common skills found on Regional Operation Manager resumes in 2020. Read below to see the full list.

1. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Regional Operation Manager jobs:
  • Maintained and directed sales and warehouse operational policies and procedures and communicate this information to the Branch Manager in each facility.
  • Led Organizational Culture Change: Developed process improvement, managed manufacturing methods and procedures in assembly and implemented lean manufacturing principles.
  • Developed, documented, and maintained standard operating procedures, plans and reference materials for pacific regional operations and programs.
  • Developed a Corporate wide Quality Control Program for all In-plant Operations that included minimum requirements and Standard Operating Procedures.
  • Prepared and updated regular operational reports for executive management; implemented detailed operating policies and procedures at all locations.
  • Standardized business procedures to maximize ability to expand into new markets while continually improving customer service and sales.
  • Developed workforce management procedures for determining required staff vs. projected hires and maximum production for projected headcount.
  • Implemented procedures to consolidate/coordinate purchasing, improve branch transfers and to re-man or liquidate slow moving items.
  • Evaluated and implemented cost-cutting procedures to improve productivity and reduced expenses using lean principals to reduce COR.
  • Train and develop assigned personnel in performing highly structured and time sensitive work with standard operating procedures.
  • Re-created all staff job descriptions and evaluations and re-established evaluation procedures in each practice ensuring merit-based performance.
  • Designed tools to measure strategies and streamline operational procedures for maximizing operations effectiveness for 4,000 employees nationwide.
  • Promote ongoing competence of dispatch personnel by implementing revised system procedures and education of product launches.
  • Developed procedures and sales tools to enable timely and efficient delivery of quality service bureau products.
  • Implemented and administered operating procedures and safety practices, to ensure facilities met organizational standards.
  • Developed designed and streamlined process improvements and refined the analysis of operational policies and procedures.
  • Developed and maintained disaster recovery policies and procedures for multiple sites and processing systems.
  • Established departmental policies and procedures that ensured adherence to standardized fault management practices.
  • Initiated and reviewed detailed analyses of staff management practices and standard operating procedures.
  • Created and executed operational procedures and audits in compliance with company regulations.

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2. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Regional Operation Manager jobs:
  • Implemented an advanced customer service operating system that streamlined job responsibilities, reduced worker stress, and improved customer throughput.
  • Ensured associate adherence to company standards, housekeeping and loss prevention policies, customer service goals and operational profit objectives.
  • Improved information systems capability by effectively leading call center projects to maximize efficiency, profitability and excellence in customer service.
  • Led the regional customer service initiative throughout each business unit by implementation of various programs conducted through on-site management teams
  • Ensured smooth integration of newly affiliated practices by focusing on comprehensive management, customer service, and organization.
  • Mitigated roadblocks to first-touch resolution attainment by conducting trend analysis and developing action plans for customer service improvement.
  • Coordinated communications between sales, operations, dispatch, and maintenance to ensure efficient profitability and customer service.
  • Managed customer grievances and energized internal resources to solve customer problems and to deliver high quality customer services.
  • Promoted collaboration among regional offices and individual departments to provide innovative customer solutions and superior customer service.
  • Lead and consult distribution warehouse managers from across the country to achieve operational and customer service excellence.
  • Crafted innovative sales, customer service, and marketing initiatives through close collaboration with local advertising agencies.
  • Led stone fabrication/manufacturing operations with improved internal and external communication, relationships and customer service.
  • Developed and implemented an import-export dock managing system, improving operational efficiency and customer service.
  • Performed as the regional customer service manager handling issues between customers and company executive offices.
  • Develop and implement accountability systems for pipeline management, quality control, customer service.
  • Standardized process/procedures for Customer Service to more efficiently serve customers and meet company goals.
  • Modeled exceptional customer service skills and led appropriate customer facing initiatives in the region.
  • Teach and monitor management on maintaining operational costs and customer service within a facility.
  • Developed individual performance plans, improving productivity, conduct and customer service delivery.
  • Resolved complex customer service disputes to regain customer satisfaction and foster repurchase intent.

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3. Regional Operations

high Demand

Here's how Regional Operations is used in Regional Operation Manager jobs:
  • Assisted in reorganization of regional operations by analyzing daily activities which resulted in a more efficient and effective work environment.
  • Experienced Regional Operations Director and Marketing Manager with exposure to national online banking, technology start ups and account management.
  • Maintained all aspects of regional operations including fleet maintenance, profit/loss statements, bank reconciliations and daily general ledger.
  • Managed wholesale mortgage Regional Operations Center for Northern California consisting of both on-site and remote operations employees.
  • Monitor productivity, capacity management, and operational efficiency of all operations within a regional operations center.
  • Maintained financial and performance reporting for the Operations division while managing the Oklahoma City and regional operations.
  • Promoted from single Warehouse Manager to Regional Operations Manager by displaying leadership and operational abilities.
  • Performed facility and customer liaison duties for Regional Operations Director and handled special projects.
  • Oversee regional operations including property management, maintenance and construction in a regional portfolio.
  • Managed and provided oversight for the Regional Operations Center and coordinated 24/7 operational watch.
  • Directed the overall regional operations of multiple business centers in southeastern Indiana.
  • Developed numerous individuals to become Branch Managers and Regional Operations Managers.
  • Promoted to Regional Operations Manager reporting to the Divisional Vice President.
  • Hired as Area Supervisor and quickly advanced to Regional Operations Manager.
  • Hired contractors and employees to fulfill all regional operations requirements.
  • Performed regional operations and responsibilities with minimal to no assistance.
  • Promoted from Central Planning Manager to Regional Operations Manager.
  • Developed and implemented regional operations support hub.
  • Trained incoming Regional Operations Managers.
  • Served as Regional Operations Manager.

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4. Facility

high Demand

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how Facility is used in Regional Operation Manager jobs:
  • Managed regional interview team for 12 facilities along with initiating yearly agreements and facility applications and compiled performance reports for region.
  • Provided a physical plant program and productivity tool to increase efficiency and provide a soundly operational facility focused on profit.
  • Recruited to direct the improvement of regional distribution operations, facility production efficiency, and internal/external procedural compliance.
  • Directed administrative and physical consolidation of several small physician practices into a single facility and administrative cost center.
  • Assist in interviewing and screening business office personnel as requested by the facility Administrator and Regional Director.
  • Complete building maintenance/improvement control, oversaw facility renovation including electrical, parts room fuel and environmental systems.
  • Assumed project manager role accomplishing office relocation to a larger facility while simultaneously running the day-to-day operations.
  • Maintained numerous client relationships on all levels from senior management to floor level supervision at each facility.
  • Partnered with Director of Nursing standardizing facility orientation processes minimizing on-boarding times without compromising patient care.
  • Pioneered company-wide real time facility inventory control, quality control, and carrier certification programs.
  • Completed renovation, turn around to profitability and budget attainment of facility ahead of schedule.
  • Implement manufacturing strategies and action plans to ensure that the facility supports strategic initiatives.
  • Re-established credibility & culture in local facility after union vote prior to my arrival.
  • Contributed to the company success in executing the 5S methodology to improve facility organization.
  • Managed Disaster Recovery effort including the relocation to temporary location and rebuild of facility.
  • Developed and implement plans and programs for facility modifications and revisions to operating methods.
  • Managed the operation of the regional computer configuration and distribution warehouse facility.
  • Managed facility staff and all related installations of facilities equipment and repairs.
  • Managed Western Regional providing corporate oversight for 14 off-site facility managers.
  • Developed roles and responsibilities for facility managers under the new model.

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5. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Regional Operation Manager jobs:
  • Maintain compliance with all applicable laws and regulations to achieve satisfactory procedural and compliance audits and examinations of branch operations.
  • Monitored regulatory activities, maintain compliance for all requirements, and develop staff and provider training for Medicare Supplement Products.
  • Consulted with recruiting managers through the recruiting processes to ensure compliance with external and internal regulatory agencies.
  • Led quarterly and annual recruiting center inspections to ensure compliance with regulations and standard operating procedures.
  • Conducted comprehensive evaluation and analysis of branch performance to ensure compliance with company standards.
  • Facilitated a preventative maintenance program to ensure compliance with manufacturers' guidelines.
  • Review federal/state requirements to ensure compliance.
  • Direct locations to ensure compliance with Company and Brand standards, Federal, State and local laws and Food Safety Protocols.
  • Conducted audits of region branches (6) to ensure compliance and passing of audits conducted by state and federal examiners.
  • Served as liaison between corporate and franchise operations in the field to ensure compliance of all policies, and procedures.
  • Conducted audits of offices to ensure compliance with company and Federal hiring standards including I-9 and FLSA.
  • Maintain compliance with Federal, State, and local entities that govern Durable Medical Equipment.
  • Manage and ensure compliance with JCAHO, State Health Department, and other regulatory agencies.
  • Performed semiannual procedural audits at each banking center to ensure compliance and audit readiness.
  • Oversee regional fleet maintenance programs; ensure compliance with DOT criteria and operational readiness.
  • Monitor policies and procedures in the field to ensure compliance and eliminate risk.
  • Analyzed operational risk, assisted in providing leadership and input to ensure compliance.
  • Monitored the daily operations to ensure compliance with best practices and all standards.
  • Follow up visits were conducted to ensure compliance deficiencies had been corrected.
  • Inspected Arizona stores to ensure compliance with Weights and Measures agency.

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6. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Regional Operation Manager jobs:
  • Lead branch personnel in launching consumer loan operation; developed inter-office policies and procedures and oversight its implementation.
  • Provided oversight of immunization utilization in all clinics; created reconciliation tools and processes to ensure proper management.
  • Performed daily oversight of regional activities, including asset monitoring and security controls and complaint review process.
  • Provided strategic level oversight on project objectives, operational planning, and team performance indicators.
  • Provided technical infrastructure oversight for the construction of several new hospitals and medical buildings.
  • Provide supervision, coordination, provider relations, and management oversight of assigned clinics.
  • Provided management to seven Production Managers and general oversight to seventy five operators.
  • Optimize operational policies and processes including oversight of day-to-day health center operations.
  • Provided leadership, management and oversight for multiple medical offices.
  • Directed business development and operational oversight of three southeast centers.
  • Performed compliance oversight and enforcement requirements identified by federal agencies.
  • Provided regional coordination & oversight to ensure standardized services.
  • Provided oversight to construction and renovation projects.
  • Provided oversight for final production assembly.
  • Complete oversight of collections operations.
  • Developed, implemented and oversight functions within the AI Recovery Environmental Division to process claims from other member AIG Claims offices.
  • Provided key oversight of recruiting policies, statistical data, recruiting quotas, and restraints of day to day recruiting operations.
  • Provided operational oversight for the deployment of an advanced tracking system within the supply chain of a major federal agency.
  • Provided expert oversight in managing Personal and Commercial rating, data entry, forms, cash, and payment processing.
  • Provide oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes.

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7. Continuous Improvement

high Demand

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how Continuous Improvement is used in Regional Operation Manager jobs:
  • Assisted Senior Leadership with the development of annual strategic plan that ensures continuous improvement, including forecasting labor requirements.
  • Develop and promote a culture of continuous improvement characterized by employee engagement, quality focus, transparency & accountability.
  • Implemented continuous improvement actions to drive revenue growth, operational excellence and expense management.
  • Drive long term integration of MedVet Indianapolis through continuous improvement and effective change management.
  • Served in regional meetings, continuous improvement events and account profit/maximization events.
  • Committed to excellent execution and continuous improvement through mentoring or training.
  • Created continuous improvement program that resulted in over 1,000 implemented suggestions.
  • Championed the continuous improvement process to provide cost effective service
  • Drive optimum operational excellence and continuous improvement.
  • Lead weekly operational and continuous improvement meetings.
  • Promoted Continuous Improvement and Safety Environment.
  • Led continuous improvement through innovation.
  • Served as part of the management team, facilitated team building, employee evaluations, employee training and continuous improvement efforts.
  • Direct the continuous improvement activities through the creation of KPI's and BTI's for ATCO and client improvement opportunities.
  • Implemented Lean continuous improvement program, resulting in reduced stock control and shipping errors by 63%.
  • Worked to drive continuous improvement in the service model while tailoring it to specific client needs.
  • Fostered a culture of continuous improvement by team member engagement and ownership of the process.
  • Created and developed customer survey to gain feedback on service to provide continuous improvement.
  • Develop a team culture that emphasizes quality, continuous improvement, and high performance.
  • Increased customer satisfaction 45% via continuous improvement in personnel sales skills.

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8. Project Management

high Demand

Here's how Project Management is used in Regional Operation Manager jobs:
  • Assumed responsibility for management of service desk activities, project management, and implementation activities for new sites.
  • Provide cross functional management of design/engineering department (project bidding), purchasing department and project management employees.
  • Managed 70 employee operations consisting of engineering, project management, service administration, manufacturing and field services.
  • Project management including ability to complete all projects on time, using excellent organizational skills.
  • Spearheaded improvements in project management, budget planning and forecasting.
  • Project management of major business DSL/T1 installation and circuit migration.
  • Organized deployment and event project management and approval processes.
  • Project Management for Operations, Construction and Merchandising.
  • Coordinated support for estimating and project management.
  • Project management and budgeting for assigned properties.
  • Project management of business relocation.
  • Implemented formal project management methods.
  • Project Management: Directed production budget, advised on deviations of budget and obtained approval for local infrastructure and seat deployments.
  • Provided cross-functional liaison between project management, sales, accounting, engineering, quality control, vendors and customers.
  • Assist Regional Vice President in project management, analysis of site and zone performance, and monitoring results.
  • Provided operational and project management support across 4 corporate owned locations throughout the Southeast region of the US.
  • Developed and implemented the project management methodologies to improve quality and meet the changing needs of the customers.
  • Provided project management and sales operations support to all Southeast Region executives, up to the President.
  • Project Management of all process and procedure implementation Sales of Life Safety and Special Systems Products.
  • Project management to support new service offerings and the formation of the International Document Preparation group.

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9. Logistics

high Demand

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how Logistics is used in Regional Operation Manager jobs:
  • Directed regional logistics operations with responsibility for supervising personnel in the protection of $5 million in assets.
  • Implemented corporate schematic and logistics to maximize product selection, space allocation, product rotation and efficient shipment.
  • Coordinated logistics operations, ensuring on-time delivery and compliance with corporate safety, trade, and quality guidelines.
  • Designed National Logistics shipping systems utilizing the most efficient and cost effective algorithm across multiple shipping vendors.
  • Developed and executed corporate-wide meeting management strategies including planning, logistics, cost & risk management.
  • Assumed multiple project and operational management responsibilities for a nationally recognized transportation and logistics organization.
  • Partnered with existing logistics, operations, and property management to streamline and re-engineer processes.
  • Developed logistics strategic direction and provided operational leadership during SAP implementation for North American region.
  • Provided leadership in Performance Based Logistics, Inventory Management and Warehouse Operations.
  • Worked closely with Logistics Manager to grow and develop event/staffing strategies.
  • Coordinate logistics to ensure a seamless operation and exceed guest expectations.
  • Directed daily purchasing, inventory control/ maintenance, scheduling and logistics.
  • Streamlined logistics and routing to enhance operating efficiency and asset utilization.
  • Managed Transition Services team responsible for asset recovery and logistics transactions.
  • Coordinated work flow, branch logistics and maintained/trained inventory control.
  • Supervised all support logistics to include sales administration and operations.
  • Coordinated logistics services for cargo movements to destination.
  • Source new clients for R B Logistics and Rolling B Enterprises and develop and maintain customer base for both companies.
  • Steered transportation and warehouse operations for company providing courier delivery, freight, LTL, warehousing, and logistics services.
  • Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and DOT compliance.

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10. Financial Performance

high Demand

Here's how Financial Performance is used in Regional Operation Manager jobs:
  • Managed operations, execution, budgets, projecting sales, and evaluating financial performance to ensure region profitability.
  • Managed financial performance, and conducted monthly operational reviews.
  • Direct operational and financial performance of assigned region.
  • Managed multiple business functions including budgeting and financial performance, recruitment and training of employees and site construction and maintenance.
  • Restructured the northeast region to increase overall financial performance by closing one office location and opening one new office location.
  • Managed the day-to-day business development, financial performance, operations, human resources, client satisfaction and employee development.
  • Directed sales, financial performance, operations, clinical service delivery, human resource management and marketing.
  • Reviewed and managed financial data to meet the financial performance within two percent of total budget.
  • Turned around the financial performance by increasing the margin dollars by $1M per year.
  • Provided evaluation of financial performance of assigned project budgets (P&L analysis).
  • Approved budgets, tracked financial performance, established goals, assisted with new business development.
  • Oversee $25M in revenue and ensure the region meets its financial performance goals.
  • Directed the sales and financial performance for 92 retail stores and over 400 employees.
  • Analyzed service financial performance monthly, for all Branch Operations within the Region.
  • Monitor and drive site financial performance of the research program.
  • Created budgets and met financial performance.
  • Analyzed fresh financial performance to determine areas of focusand improve sales and profitability.
  • Manage controls, reduce risk, gain efficiencies and improve financial performance.

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11. Action Plans

high Demand

Here's how Action Plans is used in Regional Operation Manager jobs:
  • Identified training needs based upon operational performance and developed action plans to drive sales growth, cost management and unit profitability.
  • Reviewed and evaluated scope change and budget creep subsequently providing leadership and action plans to ensure project profitability.
  • Monitored outstanding accounts receivables and delegated action plans to maintain targeted days sales outstanding.
  • Designed action plans for all opportunities as well as delivering the necessary accountability documentation.
  • Developed property action plans to increase overall revenue and brand awareness within the market
  • Developed and implemented corrective action plans for operational weaknesses and controllable losses.
  • Developed highly effective action plans designed to solidify dining service operations.
  • Identified areas for improvement and developed/implemented action plans for fulfillment.
  • Analyzed performance and Develop action plans to improve service delivery.
  • Develop corrective action plans and policy that directly effect profitability.
  • Participate in the development and implementation of corrective action plans.
  • Developed/implemented tactical action plans that improved efficiency and reduced costs.
  • Provide operational leadership to a team and ensure that the team delivered on objectives through effective coaching and implementing action plans.
  • Process payroll, recruiting, discharge, implement corrective action plans, develop training plans, devise SOP for individual customers.
  • Conduct branch audits, formulate corrective action plans, direct employee development efforts through performance evaluations, mentoring, and coaching.
  • Collaborate with leadership and research staff in the implementation of action plans designed to improve research operations and quality assurance.
  • Implemented action plans/clear guidelines for branches with compliance of regulations issues which resulted in the successful turnaround of 10 branches.
  • Reported findings from these audits to Senior Management and assisted in creating action plans to ensure future compliance.
  • Conducted monthly operation specialist meetings to identify high-risk areas, share best practices and develop action plans.
  • Implemented action plans for improvement in compliance, risk mitigation and other operational needs for business partners.

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12. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Regional Operation Manager jobs:
  • Initiate and direct salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
  • Worked as Human Resources Representative in-store and assisted General Managers in progressive counseling and goal setting.
  • Managed Human Resources; led new-hire orientation and delivered performance reviews.
  • Covered Human Resources, Maintenance, and Marketing/Merchandising during absences.
  • Engage all support teams to include Employee Relations, Human Resources, Training Support, Payroll, Recruiting, and Benefits.
  • Directed human resources and management activities; determined staffing, interviewed, hired and trained new employees, assigned responsibilities.
  • Managed all human resources functions such as: targeted selection and recruitment, benefits, orientation, and employee development.
  • Coordinate with all departments required (legal, purchasing, shore excursions, human resources finance, etc.)
  • Oversee areas of human resources including payroll, employee training, hiring, firing, and staff schedules.
  • Managed contract retention, route planning, human resources, hiring, performance management, and systems development.
  • Direct the regions Human Resources administration appraisals, salaries, disciplinary actions, transfers, and job progression.
  • Minimize lost time injuries and protect valuable human resources by applying a high priority to safety programs.
  • Follow up with Sales, Marketing, Training, Human Resources and daily operations all the properties.
  • Project Manager responsible for operations, business development, revenue generation, human resources and staffing.
  • Coordinated Human Resources activities for the region including employee record management & employee vacation/sick tracking grid.
  • Partnered with Human Resources to establish training programs for the New Jersey & Pennsylvania Regions.
  • Facilitated all aspects of store management including operations, human resources, and financial planning.
  • Supported Human Resources with respect to recruitment, training, development, and employee performance.
  • Collaborate with human resources on workman compensation claims, fleet accident investigations, and reporting.
  • Designed and communicated new human resources policies to employees, management, and physicians.

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13. Osha

high Demand

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how Osha is used in Regional Operation Manager jobs:
  • Conducted monthly engineering meetings covering preventative maintenance, performance, energy updates and OSHA safety training.
  • Conducted site safety evaluations and OSHA compliance evaluations.
  • Maintained compliance with AQMD, EPA, OSHA and any Local, Federal and State laws that applied to the business.
  • Ensured DOT and OSHA regulatory compliance, managed equipment procurement, certified fork trucks, and conducted annual fleet inspections.
  • Maintained compliance interfacing with government agencies such as OSHA, AQMD, EPA and local FAA FSDO offices.
  • Orchestrated the conduction of regular inspections to catch and correct any compliance issues with OSHA and HACCP Regulations.
  • Assessed all facets of field service operations to certify compliance within EPA, DOT, and OSHA regulations !
  • Experienced trainer on DOT, EPA, OSHA, RCRA, and company policies across organizational lines.
  • Perfect Audit Scores for DOT, OSHA and HACCP including financial audits for the region every year.
  • Effected 100% compliance with ADA and OSHA regulations and guidelines by properly designing and constructing facilities.
  • Chartered a safety culture across the organization as Chairman of Workplace Safety and OSHA Compliance Committee.
  • Monitored the clean-as-you-go process to ensure that warehouse stayed safe for associates, satisfying OSHA guidelines.
  • Trained over 200 employees each year on OSHA protocol, Disaster Preparedness and Business Continuity Plans.
  • Monitor required OSHA and company safety requirements, provide training and certification to new employees.
  • Ensured company compliance, OSHA, DOT and other regulatory standards by performing field inspections.
  • Operated location to OSHA and DOT standards with a strong focus on workplace safety.
  • Comply with all OSHA requirements to ensure a safe workplace for employees and visitors.
  • Ensured regulatory compliance with federal agency guidelines (DOT, EPA, OSHA).
  • Inspected warehouse conditions and layouts to insure cleanliness and safety (OSHA standards).
  • Ensured compliance with internal and external policies, including OSHA and government regulations.

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14. Service Delivery

high Demand

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how Service Delivery is used in Regional Operation Manager jobs:
  • Developed and implemented staffing plan to address service delivery and relieve physical stress of excessive overtime.
  • Orchestrate operational service delivery for Americas region scholastic, nonprofit, and energy/mining clientele.
  • Direct responsibility for a $40,000,000 million dollar information technology service delivery organization.
  • Promoted accurate and efficient service delivery while ensuring corporate goals were successfully met.
  • Promoted to oversee service delivery operations.
  • Developed and measured service delivery goals to increase on-time renewals of service and maintenance portfolio valued at $125 million.
  • Ensured adherence to the Service Delivery Model and that all Districts met their P&L and KPI objectives.
  • Assisted in the implementation of newly acquired high volume customer accounts and on-site programs to ensure excellent service delivery.
  • Managed over 30 vendors at the regional level to ensure excellent and consistent service delivery for all clients.
  • Evaluate service delivery reports for all employees within the division and coaching to maximize performance.
  • Provide day-to-day support for all service delivery activity insuring compliance to the Service Level Agreements.
  • Increased service delivery and service assurance processes to a level that exceeded company standards.
  • Conducted FL onsite/partnership visits to enhance service delivery and implement processes to ensure client satisfaction and retention.
  • Assist Management in handling day to day operations, financials and service delivery at the centers.
  • Managed service delivery for the UK Visas program (a $42m /yr.
  • Key Achievements: * Successfully oversaw and trained the Service Delivery Manager to ensure that all technical operations were completely interoperable.
  • Implement new service delivery policies as decided by the management Managing the team's Attendance and approving them within timeline.

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15. Direct Reports

average Demand

Here's how Direct Reports is used in Regional Operation Manager jobs:
  • Conducted personnel performance reviews for direct reports and reviewed performance evaluations of all regional personnel and made recommendations for salary increases.
  • Managed a Centralized Pharmacy implementation team consisting of ten direct reports, consisting of project managers and consultants.
  • Coached and managed direct reports and contractors which involved interacting with technical and non-technical groups.
  • Provide executive-level administrative support to the Chief Operation Officer and seven direct reports.
  • Mentor direct and indirect reports to grow professionally utilizing talent management techniques.
  • Supervised direct reports and assisted in daily operational functions.
  • Conduct Weekly/Monthly management meetings with direct reports.
  • Direct report responsibility for five Operations Managers.
  • Recruited, mentored, and supervised approximately 100 personnel ranging from project managers to system engineers, through 20 direct reports.
  • Monitor regarding staff of direct report managers by coordinating with appropriate internal and external suppliers to comply with all YP policies.
  • Managed $10 Million inventory in 13 countries supporting $165 Million in sales with the help of 3 direct reports.
  • Recruited, trained, motivated and retained branch team members as well as conducted annual and semi-annual reviews for direct reports.
  • Completed personnel management for direct reports which consisted of interviews, goal development, appraisals, performance development coaching and training.
  • Led, coached, and developed a direct team of 25 managers and 35 indirect reports in 11 global locations.
  • Facilitated direct report managers receipt of Top District Growth, Profit, and Customer Service Awards in 2003 and 2004.
  • Directed all operational and logistical functions supporting in excess of 350 customers in two regional warehouses with 20 direct reports.
  • Direct reports included Plant Managers at seventeen Gypsum Wallboard Plants, three Gypsum Paper Plants and six Gypsum Quarry/Mines.
  • Established strong employee and contractor relationships including 5 direct reports, 33 second-tier reports, and >200 contractors.
  • Created a supportive and collaborative team culture and work environment, gaining positive feedback from direct reports and superiors.
  • Provided direction and support for 5 direct reports with decision making activities affecting a staff of 125 team members.

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16. Company Policies

average Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Regional Operation Manager jobs:
  • Oversee daily operations of each district ensuring efficient use of company resources and personnel, and consistent application of Company policies/procedures/processes.
  • Worked and collaborated on a regular basis with department managers to ensure company success and the reduction of unnecessary expenses.
  • Ensured that delivery equipment, company vehicles and inventory warehouse and were maintained according to company policies.
  • Investigated accidents and injuries and communicated company policies and directives to employees
  • Ensured company policies and procedures were implemented and firmly followed.
  • Settled disputes between company policies and community beliefs.
  • Established company policies and document control system.
  • Travel to various sites to provide in person instructional training on systems and company policies and procedures for all new hires.
  • Hired and trained teams for each property to maintain company policies and keep the properties performing to the highest standards.
  • Directed and supervised 8-12 communities in accordance with company policies and procedures to meet budget, state and company expectations.
  • Implemented and performed on-site training to personnel regarding Safety, Company Policies and Rules, Contract Parameters and Operations Maintenance.
  • Work with employees one on one or in groups to train them on their job duties and company policies.
  • Conducted site visits and inspections to confirm company policies and procedures were in place and being actively followed.
  • Performed compliance and related training to ensure company policies and procedures were implemented and followed in each branch.
  • Coordinated payroll, insurance, workman's compensation and ensured compliance with company policies and government regulations.
  • Ensured company policies were followed and Service Centers were maintaining company standards in all aspects of operation.
  • Ensured the compliance of all company policies and procedures, safety rules and governmental regulations.
  • Ensured compliance with all company policies and maintained compliance with all state and federal regulations.
  • Execute company policies, procedures, programs in a professional, effective and timely manner.
  • Complied with federal, state, local, and company policies, procedures and regulations.

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Online Courses For Regional Operation Managers

One of the best ways to acquire the skills needed to be a regional operation manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since regional operation managers benefit from having skills like procedures, customer service, and regional operations, we found courses that will help you improve these skills.

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Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Hotel Management Fundamentals - Hotel Management Operations
udemy
4
(342)

Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Learning VMware vRealize Operations Manager
udemy
4.7
(368)

Increase your productivity and efficiency with the vRealize Operations Manager...

Audit - Financial Statement
udemy
4.4
(956)

Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Operations Research: an Active Learning Approach
edX (Global)

Operations management deals with operational planning and control issues, and is needed in all sectors of the society. One of the challenges to operations manager is how to make use of the available resources in the best way for meeting a certain objective. Quantitative approaches are inevitably needed in tackling many of such problems. Operations Research (OR) deals with problem formulation and application of analytical methods to assist in decision-making of operational problems in planning...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Supply Chain Operations
coursera

Have you ever wondered how products and services are created exactly the same thousands of times over? And how companies are able to smooth out operations to manufacture efficiently, effectively, and without any waste? How is such precision possible? The answer lies at the heart of operations. In the Supply Chain Operations course, we introduce and apply essential process improvement tools to achieve perfection. After completing this course, you will be able to apply the Six Sigma methodology fo...

Business Operations Specialist
ed2go

Business Operations Specialist...

Road Safety in the Caribbean region: Institutions and Data Management (1/3)
edX (Global)

“I am a Lieutenant Colonel in passive service of the Ecuadorian Transit Commission and a teacher at Condues (Training School for Professional Drivers) in Guayaquil, and this course allowed me to understand the reality of statistics and the problems at the regional level in Latin America and the Caribbean, as well as the actions and projections to achieve a reduction in traffic crashes in my country and in the others around the region." Can you imagine being able to contrast your opinions and...

Certification Course in Human Resource Management
udemy
4.2
(486)

Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Healthcare Organization Operations
coursera

The healthcare tetralogy specialization is intended for anyone interested in healthcare organization as practiced in the United States. A range of healthcare organizations are discussed (e.g, medical, dental, pharmaceutical, and public health). The specialization is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overvi...

ISO 9001:2015 Quality Management System Auditor Course
udemy
4.4
(4,345)

How to audit or implement a Quality Management System as per ISO 9001:2015...

Entrepreneurial Operations: Launching a Startup
edX (Global)

This startup operations course will examine the real-world operational challenges and execution risks associated with getting a new venture started. We will consider start-up ventures in a variety of industries. The course will provide you with a set of steps, frameworks, and tools that can be used to understand the important considerations for building a startup operation from scratch. In each module, the students will be exposed to a different operations-related concept. Lecture notes,...

ISO 14001:2015 Environmental management system
udemy
4.4
(2,167)

How to implement an Environmental Management System and obtain ISO 14001:2015 certification...

Human Resources Professional with Payroll Practice and Management
ed2go

Human Resources Professional with Payroll Practice and Management...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(487)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Business Continuity Management System. ISO 22301.
udemy
4.5
(2,425)

Prepare and respond to disruptive events. Continue operation. That's business continuity...

ISO 50001. Energy management system
udemy
4.4
(466)

Implement and audit an Energy management system as per ISO 50001:2018...

Computer Hardware and Operating Systems
edX (Global)

This is a self-paced course that provides an Introduction to Computer Hardware and Operating Systems This course will cover topics including: Fundamentals of system hardware Introduction to OS concepts OS processes and threads Thread concurrency and deadlocks Memory management...

20 Most Common Skill For A Regional Operation Manager

Procedures15.6%
Customer Service15.6%
Regional Operations5.9%
Facility5.7%
Ensure Compliance4.9%
Oversight3.7%
Continuous Improvement3.4%
Project Management3%

Typical Skill-Sets Required For A Regional Operation Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Procedures
Procedures
15.6%
15.6%
2
2
Customer Service
Customer Service
15.6%
15.6%
3
3
Regional Operations
Regional Operations
5.9%
5.9%
4
4
Facility
Facility
5.7%
5.7%
5
5
Ensure Compliance
Ensure Compliance
4.9%
4.9%
6
6
Oversight
Oversight
3.7%
3.7%
7
7
Continuous Improvement
Continuous Improvement
3.4%
3.4%
8
8
Project Management
Project Management
3%
3%
9
9
Logistics
Logistics
2.6%
2.6%
10
10
Financial Performance
Financial Performance
2.5%
2.5%
11
11
Action Plans
Action Plans
2.3%
2.3%
12
12
Human Resources
Human Resources
2.2%
2.2%
13
13
Osha
Osha
2.2%
2.2%
14
14
Service Delivery
Service Delivery
1.9%
1.9%
15
15
Direct Reports
Direct Reports
1.7%
1.7%
16
16
Company Policies
Company Policies
1.7%
1.7%
17
17
Payroll
Payroll
1.6%
1.6%
18
18
Business Development
Business Development
1.5%
1.5%
19
19
Performance Management
Performance Management
1.4%
1.4%
20
20
ISO
ISO
1.2%
1.2%
21
21
Revenue Growth
Revenue Growth
1.2%
1.2%
22
22
Key Performance Indicators
Key Performance Indicators
1.2%
1.2%
23
23
Daily Operations
Daily Operations
1.2%
1.2%
24
24
Cost Reduction
Cost Reduction
1.1%
1.1%
25
25
Performance Reviews
Performance Reviews
1.1%
1.1%
26
26
Disciplinary Actions
Disciplinary Actions
0.9%
0.9%
27
27
Inventory Control
Inventory Control
0.9%
0.9%
28
28
Inventory Levels
Inventory Levels
0.8%
0.8%
29
29
Hvac
Hvac
0.8%
0.8%
30
30
Sigma
Sigma
0.7%
0.7%
31
31
Sales Goals
Sales Goals
0.7%
0.7%
32
32
Regulatory Agencies
Regulatory Agencies
0.7%
0.7%
33
33
Training Programs
Training Programs
0.6%
0.6%
34
34
ROI
ROI
0.6%
0.6%
35
35
Staff Members
Staff Members
0.6%
0.6%
36
36
Company Standards
Company Standards
0.6%
0.6%
37
37
Business Operations
Business Operations
0.5%
0.5%
38
38
Business Units
Business Units
0.5%
0.5%
39
39
Corporate Office
Corporate Office
0.5%
0.5%
40
40
Multiple Locations
Multiple Locations
0.5%
0.5%
41
41
Performance Evaluations
Performance Evaluations
0.5%
0.5%
42
42
Annual Budget
Annual Budget
0.5%
0.5%
43
43
Service Levels
Service Levels
0.5%
0.5%
44
44
Customer Complaints
Customer Complaints
0.4%
0.4%
45
45
Client Service
Client Service
0.4%
0.4%
46
46
FDA
FDA
0.4%
0.4%
47
47
Company Goals
Company Goals
0.4%
0.4%
48
48
Customer Relations
Customer Relations
0.4%
0.4%

152,667 Regional Operation Manager Jobs

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