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What does a regional operation manager do?

Updated January 8, 2025
8 min read
Quoted expert
Eric Olsen
What does a regional operation manager do

A regional operation manager is in charge of overseeing multiple stores or warehouses in a particular region, ensuring efficiency and profitability. Their responsibilities typically revolve around setting sales targets, devising marketing and workforce management strategies, and gathering extensive data to produce progress reports and presentations. They must also address issues and concerns, dealing and resolving them in a timely and professional manner. Furthermore, as a regional operation manager, it is essential to lead and encourage the workforce, all while implementing the company's policies and regulations.

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Regional operation manager responsibilities

Here are examples of responsibilities from real regional operation manager resumes:

  • Manage and contribute to RFP for telecommunications capital expenditure.
  • Achieve financial objectives by forecasting requirements, reviewing annual budget, payroll expenditures, analyzing variances, and initiating corrective action.
  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Assure operational adherence to ISO process, via audit reviews, spot checks and mentorship.
  • Conduct site safety evaluations and OSHA compliance evaluations.
  • Cultivate multiple KPIs allowing for determination of delivery efficiencies and results.
  • Market to businesses and establish relationships with physicians to provide services for refer patients.
  • Coordinate time-keeping and payroll process of temporary employees for reporting to corporate payroll department.
  • Conduct monthly engineering meetings covering preventative maintenance, performance, energy updates and OSHA safety training.
  • Lead branch personnel in launching consumer loan operation; develop inter-office policies and procedures and oversight its implementation.
  • Provide oversight of immunization utilization in all clinics; create reconciliation tools and processes to ensure proper management.
  • Increase profit in all locations by developing relationships and providing excellent service to referrals and patients with quality assurance program.
  • Design company website, PowerPoint presentation, brochure, profile, machinery list & factory production capacity information for marketing purposes.
  • Report on projects to all stakeholders via KPI and schedule updates, identify risks and concerns and develop plans to mitigate.
  • Help organize all RFP's within the company and responsible for all approvals.

Regional operation manager skills and personality traits

We calculated that 17% of Regional Operation Managers are proficient in Customer Service, Regional Operations, and Oversight. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Regional Operation Managers that have these skills listed on their resume here:

  • Customer Service, 17%

    Instill vision to achieve company goals and surpass production expectations while maintaining quality, customer service integrity through total quality management.

  • Regional Operations, 8%

    Experienced Regional Operations Director and Marketing Manager with exposure to national online banking, technology start ups and account management.

  • Oversight, 5%

    Lead branch personnel in launching consumer loan operation; developed inter-office policies and procedures and oversight its implementation.

  • Continuous Improvement, 5%

    Assisted Senior Leadership with the development of annual strategic plan that ensures continuous improvement, including forecasting labor requirements.

  • Patients, 4%

    Marketed to businesses and established relationships with physicians to provide services for referred patients.

  • Project Management, 4%

    Assumed responsibility for management of service desk activities, project management, and implementation activities for new sites.

Most regional operation managers use their skills in "customer service," "regional operations," and "oversight" to do their jobs. You can find more detail on essential regional operation manager responsibilities here:

Problem-solving skills. Another essential skill to perform regional operation manager duties is problem-solving skills. Regional operation managers responsibilities require that "top executives need to identify and resolve issues within an organization." Regional operation managers also use problem-solving skills in their role according to a real resume snippet: "created, developed and implemented new business initiatives, process optimization and innovative solutions for customer relationship management. "

Time-management skills. This is an important skill for regional operation managers to perform their duties. For an example of how regional operation manager responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a regional operation manager: "communicate with customer service managers and load planners to meet on time deliveries. ".

Communication skills. For certain regional operation manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a regional operation manager rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what regional operation managers do: "coordinate and manage the regional operations and dispatch centers for a telecommunications company with 108 million subscriber base. "

Leadership skills. Another crucial skill for a regional operation manager to carry out their responsibilities is "leadership skills." A big part of what regional operation managers relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to regional operation manager duties can be seen in an example from a regional operation manager resume snippet: "provide facilities maintenance leadership and support for regional distribution centers (7-states) distribution centers totaling 7.6 million square feet. "

Most common regional operation manager skills

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Compare different regional operation managers

Regional operation manager vs. Manager, center operations

The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.

The annual salary of managers, center operations is $17,529 lower than the average salary of regional operation managers.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both regional operation manager and manager, center operations positions are skilled in continuous improvement, patients, and project management.

These skill sets are where the common ground ends though. The responsibilities of a regional operation manager are more likely to require skills like "customer service," "regional operations," "oversight," and "logistics." On the other hand, a job as a manager, center operations requires skills like "infrastructure," "standard operating procedure," "quality standards," and "professional work." As you can see, what employees do in each career varies considerably.

Managers, center operations tend to make the most money working in the manufacturing industry, where they earn an average salary of $68,400. In contrast, regional operation managers make the biggest average salary, $82,385, in the finance industry.On average, managers, center operations reach similar levels of education than regional operation managers. Managers, center operations are 0.1% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

Regional operation manager vs. General manager of operations

General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.

On average, general managers of operations earn a $10,934 higher salary than regional operation managers a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both regional operation managers and general managers of operations have skills such as "customer service," "oversight," and "continuous improvement. "

In addition to the difference in salary, there are some other key differences worth noting. For example, regional operation manager responsibilities are more likely to require skills like "regional operations," "patients," "project management," and "customer satisfaction." Meanwhile, a general manager of operations has duties that require skills in areas such as "develop team," "financial statements," "personnel processes," and "loss prevention." These differences highlight just how different the day-to-day in each role looks.

General managers of operations earn similar levels of education than regional operation managers in general. They're 0.6% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for regional operation managers in the next 3-5 years?

Eric OlsenEric Olsen LinkedIn profile

Professor, Industrial Technology and Packaging, Orfalea College of Business

We are doubling down on what we call "digital fabrication." Most manufacturing technologies we deal with now have a growing digital component that our students need to understand and be competent in. Of course, that means current hot exotics like additive manufacturing, but our students need to look at any process and realize there is probably a digitally enhanced path forward.

Regional operation manager vs. District manager

District managers oversee the operations of a group of stores or areas covered by the assigned district. They are responsible for ensuring that the sales, marketing, quality control, and people management of their community align with the company's direction. They review the district's financial statement, draft ways to improve the district's key metrics, and mitigate any challenges that may come their way. They are also responsible for hiring store or area managers and training them to ensure that they will be significant contributors to the organization.

An average district manager eans a higher salary compared to the average salary of regional operation managers. The difference in salaries amounts to district managers earning a $18,321 higher average salary than regional operation managers.By looking over several regional operation managers and district managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "customer satisfaction," and "financial performance." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from regional operation manager resumes include skills like "regional operations," "oversight," "continuous improvement," and "patients," whereas a district manager is more likely to list skills in "multi-unit," "work ethic," "store management," and "loss prevention. "

District managers make a very good living in the pharmaceutical industry with an average annual salary of $119,906. On the other hand, regional operation managers are paid the highest salary in the finance industry, with average annual pay of $82,385.Most district managers achieve a similar degree level compared to regional operation managers. For example, they're 4.2% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Regional operation manager vs. Area manager

An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.

Area managers tend to earn a lower pay than regional operation managers by an average of $5,116 per year.While their salaries may vary, regional operation managers and area managers both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "continuous improvement," and "customer satisfaction. "Each job also requires different skills to carry out their responsibilities. A regional operation manager uses "regional operations," "oversight," "patients," and "project management." Area managers are more likely to have duties that require skills in "safety standards," "excellent interpersonal," "business plan," and "work ethic. "In general, area managers earn the most working in the technology industry, with an average salary of $77,221. The highest-paying industry for a regional operation manager is the finance industry.The average resume of area managers showed that they earn similar levels of education compared to regional operation managers. So much so that theyacirc;euro;trade;re 2.9% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.

Types of regional operation manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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