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Become A Regional Service Manager

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Working As A Regional Service Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $122,840

    Average Salary

What Does A Regional Service Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Regional Service Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Regional Service Manager Jobs

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Regional Service Manager Career Paths

Regional Service Manager
Sales Manager Regional Sales Director
Area Vice President
12 Yearsyrs
Regional Operation Manager General Manager Of Operations
Branch Operations Manager
6 Yearsyrs
Director Of Sales
Director Of Retail Sales
10 Yearsyrs
Account Executive Regional Sales Director
Director Of Sales & Service
10 Yearsyrs
Program Manager Director Of Sales
Director Of Sales, Americas
13 Yearsyrs
Regional Manager Operations Manager
General Manager Of Operations
8 Yearsyrs
Regional Sales Manager General Manager
General Manager/Director
9 Yearsyrs
Regional Sales Manager National Account Manager
Global Account Manager
9 Yearsyrs
Owner/Operator Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Senior Project Manager Business Development Director
Regional Director Of Business Development
11 Yearsyrs
Program Manager Operations Director
Regional Director Of Operations
11 Yearsyrs
Project Manager General Manager
Regional General Manager
8 Yearsyrs
Sales Manager District Manager
Senior District Manager
8 Yearsyrs
Regional Manager Director Of Sales
Senior Sales Director
11 Yearsyrs
Senior Project Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Branch Manager Business Development Director
Solutions Director
13 Yearsyrs
Project Manager President
Vice President & General Manager
12 Yearsyrs
Service Director Assistant Vice President
Vice President & Sales Manager
9 Yearsyrs
Service Director Operations Vice President
Vice President Of Sales & Operations
11 Yearsyrs
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Do you work as a Regional Service Manager?

Help others decide if this is a good career for them

Average Length of Employment
Regional Manager 4.1 years
Service Director 4.0 years
Service Manager 3.9 years
Regional Director 3.6 years
Top Employers Before
Manager 3.9%
Owner 2.5%
Supervisor 2.5%
Top Employers After
Owner 4.2%
Consultant 3.6%
Manager 3.4%

Do you work as a Regional Service Manager?

Regional Service Manager Demographics

Gender

Male

78.4%

Female

19.7%

Unknown

1.9%
Ethnicity

White

63.6%

Hispanic or Latino

15.6%

Black or African American

11.1%

Asian

6.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

48.4%

Portuguese

16.1%

French

12.9%

German

6.5%

Carrier

6.5%

Dutch

3.2%

Greek

3.2%

Italian

3.2%
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Regional Service Manager Education

Schools

University of Phoenix

27.5%

University of Tennessee - Knoxville

5.2%

Community College of the Air Force

5.2%

University of North Texas

4.6%

Arizona State University

4.6%

Cornell University

4.6%

Southern New Hampshire University

4.6%

California State University - Fullerton

3.9%

Capella University

3.9%

Ferris State University

3.3%

George Washington University

3.3%

Fairleigh Dickinson University

3.3%

Nova Southeastern University

3.3%

University of Southern Mississippi

3.3%

San Diego State University

3.3%

University of Texas at Austin

3.3%

State University of New York College at Brockport

3.3%

Liberty University

3.3%

Iowa State University

3.3%

Western Michigan University

3.3%
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Majors

Business

40.7%

Management

8.3%

Electrical Engineering

7.7%

Marketing

4.3%

Computer Science

4.2%

Electrical Engineering Technology

3.9%

Finance

3.9%

Communication

3.2%

Education

2.6%

Criminal Justice

2.4%

Environmental Control Technologies/Technicians

2.4%

Project Management

2.2%

Engineering

1.9%

Accounting

1.9%

Automotive Technology

1.8%

Nursing

1.8%

Health Care Administration

1.8%

Human Resources Management

1.8%

Psychology

1.6%

Computer Information Systems

1.6%
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Degrees

Bachelors

38.0%

Other

23.4%

Masters

22.1%

Associate

9.6%

Certificate

4.5%

Diploma

1.3%

Doctorate

1.1%

License

0.2%
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Real Regional Service Manager Salaries

Job Title Company Location Start Date Salary
Regional Manager, Origination and Producer Services Direct Energy, LP Houston, TX Dec 21, 2015 $170,000
Regional Manager, Origination and Producer Services Direct Energy, LP Iselin, NJ Apr 01, 2016 $170,000
Director, Regional Manager, Global Transactional Services Westpac Banking Corporation New York, NY Mar 30, 2015 $170,000
Regional Head of Professional Services Thomson Reuters (Markets) LLC New York, NY Dec 01, 2011 $160,000
Regional Service Manager Varian Medical Systems, Inc. Germantown, TN Sep 27, 2010 $155,000
Regional Service Manager Suzlon Wind Energy Corporation Portland, OR Oct 01, 2009 $130,000
Service Manager-Western Region Mori Seiki USA, Inc. Cypress, CA Jan 05, 2015 $127,587
Senior Regional Service Manager Becton, Dickinson and Company MD Mar 08, 2016 $120,000
Service Manager-Western Region DMG Mori Seiki USA, Inc. Cypress, CA Mar 01, 2014 $120,000
North America Regional Plant Materials & Services Manager-Materials Cargill, Incorporated Wayzata, MN May 12, 2016 $115,690
Regional Head of Syndicated Services--Insight Heal Insight Research Group USA Inc. New York, NY Oct 01, 2012 $105,000
Head, Western Region Service Management Tata Communications (America) Inc. San Jose, CA May 09, 2014 $103,525
Head, Western Region Service Management Tata Communications (America) Inc. San Jose, CA Sep 25, 2012 $101,000
Service Manager-Western Region Mori Seiki U.S.A., Inc. Cypress, CA Jun 01, 2011 $100,000
Regional Service Manager-Fluid Control, Latin A FMC Technologies, Inc. Houston, TX Sep 19, 2013 $84,498 -
$156,927
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 10, 2014 $73,382 -
$85,000
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 17, 2014 $73,382 -
$85,000

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Top Skills for A Regional Service Manager

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  1. Customer Service
  2. Service Personnel
  3. Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Reviewed, monitored, and revised operating budget to ensure consistent achievement of company guidelines for customer service and profitability.
  • Observe and evaluate service personnel, and provide specific recommendations regarding individual performance.
  • Resolve customer service issues expediently ensuring satisfactory and cost effective resolution while maintaining a high level of customer satisfaction.
  • Devised and instituted robust standard operating procedures for application packaging to facilitate standards compliance among outsourced partners.
  • Integrated Sun and StorageTek service delivery teams to develop more efficient operations while improving employee morale and teamwork.

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Top 10 Best States for Regional Service Managers

  1. New York
  2. Colorado
  3. Rhode Island
  4. New Jersey
  5. Texas
  6. Virginia
  7. North Carolina
  8. Georgia
  9. Pennsylvania
  10. Delaware
  • (2,176 jobs)
  • (999 jobs)
  • (135 jobs)
  • (1,164 jobs)
  • (3,476 jobs)
  • (1,318 jobs)
  • (1,207 jobs)
  • (1,288 jobs)
  • (1,416 jobs)
  • (90 jobs)

Top Regional Service Manager Employers

Jobs From Top Regional Service Manager Employers

Regional Service Manager Videos

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