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Become A Regional Service Manager

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Working As A Regional Service Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $149,290

    Average Salary

What Does A Regional Service Manager Do At Kelly Services

* Promote the strategy of the department to the field engineers and throughout the organization
* Supervise the field engineers in the region.
* Address employees concerns and/or performance concerns in real time.
* Training and development of field engineers within the region.
* Get all FE's to expert level.
* Management of the financial performance of the region
* Handle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetings.
* Keep employees motivated and performing at a high level
* Focus on process improvement and continuous improvement
* Travel into the region 1 week a month or as needed to work with field engineers and visit customers (Gemba)
* Run daily tier call and track/update ongoing issues on the issues tracking sheet/website
* Stay current with developments within the PI product line: Technical bulletins, new product developments, failure trends and pass on to the field
* Manage field engineer staffing within your region
* Timely turnaround of approval requests: Timesheets, expense reports, time-off requests, service admin or accounting requests
* Conduct performance reviews for technicians in your region by the established deadline
* Identify and maintain a professional working relationship with sales/sales representative organizations within your region
* Required Knowledge, Skills and Abilities
* Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
* Must be organized, efficient and detail-oriented
* Innovative and effective problem-solver
* Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
* Ability to handle multiple projects with changing priorities and deadlines
* Support and conform to 5S objectives.
* Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio

What Does A Regional Service Manager Do At Home Depot

* Responsible for driving the quality, accuracy, speed, and consistency of merchandising service and projects in partnership with Merchandising Execution Team, Store Operation, and Corporate partners.
* Monitor and evaluate the activities and products of the competition within assigned region.
* Provide support in the resolution of product and merchandising issues and partner with Merchandising Execution Teams on the resolution of any service related issues.
* Collaborates with Sales Directors in identifying growth opportunities, market trends, monitor consumer trends, competitive activity, and develop strategies and tactics accordingly.
* Actively seek customer feedback promptly relays feedback to Marketing, Sales, Supply Chain, and Product Development organizations
* Drive Regional Priorities to meet Crown Bolt and The Home Depot sales and profitability growth.
* Provide reporting and monthly itineraries to the Regional Service Director.
* Nature and Scope

What Does A Regional Service Manager Do At CTC Global Corporation

* Travel throughout the world for extended periods of time with minimal advance notice and make flight and hotel Expert knowledge of electrical transmission construction, conductor installation and safety, especially tensioned stringing per IEEE
* and IEEE
* Expert knowledge of ACCC installation tools, equipment, and methods, and their application in the field.
* Answer technical questions relating to installation of ACCC and recommend solutions for installation challenges that ensure the successful installation of ACCC.
* Interface with other expertise within CTC to provide best answers and recommendations.
* Actively assist with the maintenance and advancement of the ACCC-- installation body of knowledge: Installation Guidelines, various Training programs, and Services.
* Participate actively in Company conference calls relating to Company operations.
* Maintain 24 x 7 contact availability (excepting scheduled vacation) with Manager via email, Skype, phone and text.
* Travel throughout the region for extended periods of time and make flight and hotel arrangements in according to company policies and procedures.
* Must have or must be able to obtain a valid passport.
* The nature of the position requires that the employee spend much longer hours in the field than in a normal work place and often work or travel during weekends and/or holidays.
* The individual has to be able to accept this difference where no additional monies will be paid.
* The Company will try to limit deployments to three weeks or less, whenever possible

What Does A Regional Service Manager Do At ZF

* AND** **RESPONSIBILITIES
* Develop and maintain effective fleet and dealer customer relationships.
* Meet or exceed annual customer contact goals focusing on Class 6
* fleets and dealers with >300 trucks.
* Develop and implement sales and service support strategies at Key and At Risk accounts, maintaining customer satisfaction and profitable market share.
* Provide product, warranty, and applications training in support of sales objectives.
* Resolve customer complaints in a timely manner and ensure customer policy commitments are processed.
* Develop and implement effective territory business plans to support company objectives.
* Conduct annual customer satisfaction surveys to drive continuous improvement.
* Establish internal reports on customer activities.
* o Sales activities: wins/losses, target products, hurdles to sales goals, accounts at risk
* o Call reports: product needs, performance issues, competitive activity, market trends
* o AORbusiness status, market trends
* o Assure reliability, accuracy, and currency of data in the warranty system database.
* Manage key dealer relationships on an assigned basis
* o Multi state, multi store dealerships representing 15%+ of any one OEM’s annual sales
* o Develop and monitor regional programs designed to defend and grow ZF TRW share

What Does A Regional Service Manager Do At Kaiser Permanente

* Builds relationships with key service area and PMG leaders in region and partners with them to understand external network and other related initiatives, service request needs, strategies and challenges.
* Partners with NCA leaders to provide the voice of the region during issue management, service requests related meetings and provider outreach interactions.
* Provides transparency to the NCA leaders re: issues and areas for improvement.
* Assists with external network readiness activities with regional and / or provider contracting leaders.
* Participates in regional meetings with providers and / or provider contracting as needed to represent the NCA, when in-person is required.
* Provides support during provider outreach and business review calls.
* Provides hands-on support to regarding process and system challenges with claims related issues, engaging NCA team members when required for assistance.
* Facilitates cross functional issue resolution for external provider claims related issues to include root cause analysis to ensure sustainable solutions

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How To Become A Regional Service Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Regional Service Manager jobs

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Real Regional Service Manager Salaries

Job Title Company Location Start Date Salary
Regional Service Manager Varian Medical Systems, Inc. Germantown, TN Sep 27, 2010 $155,000
Regional Service Manager Suzlon Wind Energy Corporation Portland, OR Oct 01, 2009 $130,000
Senior Regional Service Manager Becton, Dickinson and Company MD Mar 08, 2016 $120,000
North America Regional Plant Materials & Services Manager-Materials Cargill, Incorporated Wayzata, MN May 12, 2016 $115,690
Regional Sales and Service Manager Metso Automation USA Inc. Weston, FL Oct 01, 2013 $100,368 -
$118,333
Regional Service Manager-Fluid Control, Latin A FMC Technologies, Inc. Houston, TX Sep 19, 2013 $84,498 -
$156,927
Regional Sales and Service Manager Metso Automation USA Inc. Shrewsbury, MA Oct 01, 2010 $83,574 -
$100,837
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 10, 2014 $73,382 -
$85,000
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 17, 2014 $73,382 -
$85,000
China Regional Service Manager Hyundai Shipping USA, Inc. East Rancho Dominguez, CA Nov 19, 2015 $68,141

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Top Skills for A Regional Service Manager

CustomerServiceCustomerSatisfactionServicePersonnelServiceDepartmentRegionalServiceServiceDeliveryWarrantyClaimsSafetyFinancialGoalsPServiceTechniciansStateTerritoryProjectManagementServiceEngineersTechnicalSupportDealersCustomerRelationsDirectReportsProductLinesCustomerBase

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Top Regional Service Manager Skills

  1. Customer Service
  2. Customer Satisfaction
  3. Service Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Led a management team to integrate two service departments, improving customer service, reducing costs and improving technician productivity standards.
  • Managed and assisted in large installation projects to meet efficient equipment and customer satisfaction.
  • Recruited, trained and supervised service personnel, generating coaching opportunities when needed.
  • Work to resolve customer complaint s within dealer service department or fleet operators.
  • Managed Regional Service Department activities and developed relationships with 150 authorized dealers.

Top Regional Service Manager Employers

Regional Service Manager Videos

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