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Working As A Regional Service Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $112,000

    Average Salary

What Does A Regional Service Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Regional Service Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Regional Service Manager Career Paths

Regional Service Manager
Operations Manager Director Of Sales
Regional Sales Vice President
11 Yearsyrs
Operations Manager Vice President
Client Services Vice President
11 Yearsyrs
Operations Manager Regional Sales Manager
Director, National Accounts
12 Yearsyrs
Project Manager Senior Account Manager
Director Of Account Management
11 Yearsyrs
Project Manager Operations Vice President
Vice President Of Sales & Operations
11 Yearsyrs
Project Manager Business Development Director
Regional Director Of Business Development
11 Yearsyrs
Owner Director Of Sales
Area Sales Director
10 Yearsyrs
Owner Regional Vice President
Division Vice President
11 Yearsyrs
Owner Business Development Director
Director, Strategic Accounts
13 Yearsyrs
Regional Sales Manager Director Of Sales
Director Of Sales, Americas
13 Yearsyrs
Regional Sales Manager National Account Manager
Global Account Manager
9 Yearsyrs
Service Director Regional Director
Market Director
10 Yearsyrs
Business Development Manager Senior Account Manager
Client Executive
9 Yearsyrs
Business Development Manager Regional Sales Director
Director Of Sales & Service
10 Yearsyrs
Owner/Operator Territory Sales Manager
Division Sales Manager
8 Yearsyrs
Owner/Operator Food Service Director
Director Of Retail Sales
10 Yearsyrs
Owner/Manager Territory Manager
Sales Development Manager
8 Yearsyrs
Owner/Manager Territory Sales Manager
Eastern Regional Sales Manager
10 Yearsyrs
Business Development Manager Senior Sales Manager
Executive Sales Manager
6 Yearsyrs
Director Of Professional Services Director, Customer Support
Customer Operations Director
10 Yearsyrs
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Average Length of Employment
Regional Manager 4.1 years
Service Manager 4.0 years
Regional Director 3.6 years
Top Careers Before Regional Service Manager
Manager 4.3%
Owner 2.8%
Supervisor 2.8%
Top Careers After Regional Service Manager
Owner 5.8%
Manager 3.6%
Consultant 3.3%

Do you work as a Regional Service Manager?

Average Yearly Salary
$112,000
Show Salaries
$75,000
Min 10%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$166,000
Max 90%
Best Paying Company
Direct Energy
Highest Paying City
New York, NY
Highest Paying State
New York
Avg Experience Level
4.3 years
How much does a Regional Service Manager make at top companies?
The national average salary for a Regional Service Manager in the United States is $112,254 per year or $54 per hour. Those in the bottom 10 percent make under $75,000 a year, and the top 10 percent make over $166,000.

The largest raises come from changing jobs.

See what's out there.

Real Regional Service Manager Salaries

Job Title Company Location Start Date Salary
Director, Regional Manager, Global Transactional Services Westpac Banking Corporation Mar 30, 2015 $170,000
Regional Manager, Origination and Producer Services Direct Energy, LP Dec 21, 2015 $170,000
Regional Manager, Origination and Producer Services Direct Energy, LP Apr 01, 2016 $170,000
Regional Head of Professional Services Thomson Reuters (Markets) LLC Dec 01, 2011 $160,000
Regional Service Manager Varian Medical Systems, Inc. Sep 27, 2010 $155,000
Regional Service Manager Suzlon Wind Energy Corporation Oct 01, 2009 $130,000
Service Manager-Western Region Mori Seiki USA, Inc. Jan 05, 2015 $127,587
Senior Regional Service Manager Becton, Dickinson and Company Mar 08, 2016 $120,000
Service Manager-Western Region DMG Mori Seiki USA, Inc. Mar 01, 2014 $120,000
North America Regional Plant Materials & Services Manager-Materials Cargill, Incorporated May 12, 2016 $115,690
Regional Head of Syndicated Services--Insight Heal Insight Research Group USA Inc. Oct 01, 2012 $105,000
Head, Western Region Service Management Tata Communications (America) Inc. May 09, 2014 $103,525
Head, Western Region Service Management Tata Communications (America) Inc. Sep 25, 2012 $101,000
Service Manager-Western Region Mori Seiki U.S.A., Inc. Jun 01, 2011 $100,000
Regional Service Manager-Fluid Control, Latin A FMC Technologies, Inc. Sep 19, 2013 $84,498 -
$156,927
Regional Service Manager-Reliability Systems SKF USA Inc. Sep 10, 2014 $73,382 -
$85,000
Regional Service Manager-Reliability Systems SKF USA Inc. Sep 17, 2014 $73,382 -
$85,000

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Top Skills for A Regional Service Manager

  1. Customer Service
  2. Service Personnel
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Maximize profitability/sales opportunities via outstanding customer service, along with utilizing plans, regional store budget, and other available tools.
  • Observe and evaluate service personnel, and provide specific recommendations regarding individual performance.
  • Created brochure to promote enrollment for the Atlanta Center; collaborated with Corporate Branding to ensure compliance with company regulations.
  • Performed product/application support including new product development and claim management.
  • Engaged with Customers and Brokers regularly to promote Hartford capabilities as well as monitor customer satisfaction relative to service delivery.

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Average Salary:

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Top 10 Best States for Regional Service Managers

  1. New York
  2. Texas
  3. Rhode Island
  4. Connecticut
  5. New Jersey
  6. Arkansas
  7. Michigan
  8. Massachusetts
  9. Wisconsin
  10. Idaho
  • (2,176 jobs)
  • (3,476 jobs)
  • (135 jobs)
  • (430 jobs)
  • (1,164 jobs)
  • (259 jobs)
  • (846 jobs)
  • (1,226 jobs)
  • (647 jobs)
  • (170 jobs)

Regional Service Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,466 Regional Service Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Regional Service Manager Resume

View Resume Examples

Regional Service Manager Demographics

Gender

Male

77.5%

Female

18.7%

Unknown

3.8%
Ethnicity

White

63.7%

Hispanic or Latino

15.6%

Black or African American

11.2%

Asian

6.0%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

51.3%

Portuguese

12.8%

French

10.3%

Carrier

7.7%

German

5.1%

Dutch

2.6%

Japanese

2.6%

Greek

2.6%

Hindi

2.6%

Italian

2.6%
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Regional Service Manager Education

Schools

Universal Technical Institute

8.1%

Community College of the Air Force

8.1%

Troy University

5.4%

Lewis University

5.4%

University of Texas at Arlington

5.4%

North Carolina State University

5.4%

Florida State University

5.4%

University of Washington

5.4%

Southern Methodist University

5.4%

University of Arizona

5.4%

Ohio University -

4.1%

University of New Orleans

4.1%

Michigan State University

4.1%

University of Cincinnati

4.1%

Pace University - New York

4.1%

Northwestern University

4.1%

Bowling Green State University

4.1%

Kent State University

4.1%

University of Maryland - University College

4.1%

Ohio State University

4.1%
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Majors

Business

42.3%

Electrical Engineering

10.8%

Management

5.3%

Marketing

5.3%

Electrical Engineering Technology

3.3%

Nursing

3.1%

Psychology

2.8%

Education

2.4%

Communication

2.4%

Accounting

2.4%

Project Management

2.2%

Criminal Justice

2.2%

Health Care Administration

2.2%

Automotive Technology

2.0%

Political Science

2.0%

Finance

2.0%

Mechanical Engineering

2.0%

Information Technology

2.0%

Hospitality Management

2.0%

Computer Information Systems

1.6%
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Degrees

Bachelors

42.4%

Masters

19.8%

Associate

17.1%

High School Diploma

8.7%

Certificate

6.9%

Diploma

3.2%

Doctorate

1.4%

License

0.4%
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Updated May 18, 2020