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Become A Regional Service Manager

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Working As A Regional Service Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $149,290

    Average Salary

What Does A Regional Service Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Regional Service Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Regional Service Manager jobs

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Regional Service Manager Career Paths

Regional Service Manager
Program Manager Business Development Manager
Director Of Sales, Americas
13 Yearsyrs
Senior Manager Service Director
Director Of Service And Operations
12 Yearsyrs
Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Branch Manager Account Manager
Key Account Manager
7 Yearsyrs
Account Executive Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Sales Manager General Manager
Operations Director
9 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Regional Manager Operations Director
Regional Director Of Operations
11 Yearsyrs
Regional Sales Manager General Manager
Regional General Manager
9 Yearsyrs
Program Manager Marketing Manager
Regional Marketing Manager
7 Yearsyrs
Regional Sales Manager Director Of Sales
Regional Vice President
11 Yearsyrs
Service Director Marketing Director
Senior Director Of Marketing
13 Yearsyrs
Sales Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Regional Manager Director Of Sales
Senior Vice President, Sales
14 Yearsyrs
Senior Project Manager President Of Operations
Senior Vice President-Operations
13 Yearsyrs
Operations Director Territory Manager
Strategic Accounts Manager
9 Yearsyrs
Service Director Operations Director
Vice President & General Manager
12 Yearsyrs
Senior Project Manager Vice President, Business Development
Vice President And Manager
10 Yearsyrs
Operations Director Director Of Sales And Operations
Vice President Of Sales & Operations
12 Yearsyrs
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Average Length of Employment
Regional Manager 4.1 years
Service Manager 3.9 years
Regional Director 3.5 years
Top Employers Before
Manager 3.3%
Owner 2.6%
Top Employers After
Owner 4.3%
Manager 2.8%

Regional Service Manager Demographics

Gender

Male

81.4%

Female

16.7%

Unknown

1.8%
Ethnicity

White

82.5%

Hispanic or Latino

9.7%

Asian

5.9%

Unknown

1.4%

Black or African American

0.6%
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Languages Spoken

Spanish

48.3%

Portuguese

17.2%

French

13.8%

Chinese

3.4%

German

3.4%

Romanian

3.4%

Dutch

3.4%

Greek

3.4%

Italian

3.4%
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Regional Service Manager Education

Schools

University of Phoenix

26.9%

University of Tennessee - Knoxville

4.6%

Ferris State University

4.6%

Community College of the Air Force

4.6%

University of Texas at Austin

4.6%

University of Florida

4.6%

Capella University

4.6%

California State University - Fullerton

3.8%

University of North Texas

3.8%

University of Southern Mississippi

3.8%

Southern New Hampshire University

3.8%

National Louis University

3.8%

University of Arizona

3.8%

Indiana Wesleyan University

3.8%

Universal Technical Institute

3.1%

George Washington University

3.1%

Michigan State University

3.1%

Illinois State University

3.1%

Texas Tech University

3.1%

Rochester Institute of Technology

3.1%
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Majors

Business

41.1%

Electrical Engineering

8.9%

Management

7.0%

Electrical Engineering Technology

4.6%

Marketing

4.4%

Computer Science

3.9%

Finance

3.1%

Education

2.9%

Communication

2.8%

Accounting

2.4%

Automotive Technology

2.3%

Criminal Justice

2.1%

Human Resources Management

2.1%

Environmental Control Technologies/Technicians

2.1%

Project Management

2.0%

Computer Information Systems

2.0%

Economics

1.8%

Engineering

1.8%

Mechanical Engineering

1.5%

Health Care Administration

1.3%
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Degrees

Bachelors

37.3%

Other

26.6%

Masters

17.9%

Associate

10.8%

Certificate

4.9%

Diploma

1.4%

Doctorate

1.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Regional Service Manager Salaries

Job Title Company Location Start Date Salary
Regional Manager, Origination and Producer Services Direct Energy, LP Iselin, NJ Apr 01, 2016 $170,000
Regional Manager, Origination and Producer Services Direct Energy, LP Houston, TX Dec 21, 2015 $170,000
Director, Regional Manager, Global Transactional Services Westpac Banking Corporation New York, NY Mar 30, 2015 $170,000
Regional Head of Professional Services Thomson Reuters (Markets) LLC New York, NY Dec 01, 2011 $160,000
Regional Service Manager Varian Medical Systems, Inc. Germantown, TN Sep 27, 2010 $155,000
Regional Service Manager Suzlon Wind Energy Corporation Portland, OR Oct 01, 2009 $130,000
Service Manager-Western Region Mori Seiki USA, Inc. Cypress, CA Jan 05, 2015 $127,587
Senior Regional Service Manager Becton, Dickinson and Company MD Mar 08, 2016 $120,000
Service Manager-Western Region DMG Mori Seiki USA, Inc. Cypress, CA Mar 01, 2014 $120,000
North America Regional Plant Materials & Services Manager-Materials Cargill, Incorporated Wayzata, MN May 12, 2016 $115,690
Regional Head of Syndicated Services--Insight Heal Insight Research Group USA Inc. New York, NY Oct 01, 2012 $105,000
Head, Western Region Service Management Tata Communications (America) Inc. San Jose, CA May 09, 2014 $103,525
Head, Western Region Service Management Tata Communications (America) Inc. San Jose, CA Sep 25, 2012 $101,000
Service Manager-Western Region Mori Seiki U.S.A., Inc. Cypress, CA Jun 01, 2011 $100,000
Regional Service Manager-Fluid Control, Latin A FMC Technologies, Inc. Houston, TX Sep 19, 2013 $84,498 -
$156,927
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 10, 2014 $73,382 -
$85,000
Regional Service Manager-Reliability Systems SKF USA Inc. Lansdale, PA Sep 17, 2014 $73,382 -
$85,000

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Top Skills for A Regional Service Manager

CustomerServiceCustomerSatisfactionServicePersonnelServiceDepartmentRegionalServiceServiceDeliveryWarrantyClaimsSafetyFinancialGoalsPServiceTechniciansStateTerritoryProjectManagementServiceEngineersTechnicalSupportDealersCustomerRelationsDirectReportsProductLinesCustomerBase

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Top Regional Service Manager Skills

  1. Customer Service
  2. Customer Satisfaction
  3. Service Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Led a management team to integrate two service departments, improving customer service, reducing costs and improving technician productivity standards.
  • Managed and assisted in large installation projects to meet efficient equipment and customer satisfaction.
  • Recruited, trained and supervised service personnel, generating coaching opportunities when needed.
  • Work to resolve customer complaint s within dealer service department or fleet operators.
  • Managed Regional Service Department activities and developed relationships with 150 authorized dealers.

Top Regional Service Manager Employers

Regional Service Manager Videos

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On the Road - Day in the Life of a ScribeAmerica Manager

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