How to hire a regional service manager

How to hire a regional service manager, step by step

Here's a step-by-step regional service manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a regional service manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new regional service manager
• Step 8: Go through the hiring process checklist

What does a regional service manager do?

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1. Identify your hiring needs

   Before you start hiring a regional service manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A regional service manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, regional service managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of regional service manager salaries for various roles:

   Type of Regional Service Manager	Description	Hourly rate
   Regional Service Manager	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$28-75
   Regional Director	The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals... Show more	$19-70
   Sales Manager	Sales managers are responsible for leading the organization's sales team. They oversee the progress and performance of the whole team, set area assignments to team members, and set weekly or monthly quotas... Show more	$20-62

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Satisfaction
   • Service Management
   • Service Operations
   • Product Line
   • Regional Service
   • Oversight
   • Project Management
   • PC
   • Process Improvement
   • Direct Reports
   • HR
   • Service Delivery
   • Technical Support

   Check all skills

   Responsibilities:

   • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
   • Coordinate activities surrounding trade shows, direct logistics for pick-up and transportation and supervise the corporate parts division.
   • Participate in market analysis with the sales team in support of reverse logistics.
   • Utilize CRM solutions for improve customer satisfaction.
   • Provide service chain optimization by implementing CRM solutions for service call tracking/categorization/drill down.
   • Share joint planning oversight responsibility of the development of customer-specific operating plans for large volume shippers.

   More regional service manager duties

3. Make a budget

   Including a salary range in your regional service manager job description is one of the best ways to attract top talent. A regional service manager can vary based on:

   • Location. For example, regional service managers' average salary in oklahoma is 45% less than in california.
   • Seniority. Entry-level regional service managers 62% less than senior-level regional service managers.
   • Certifications. A regional service manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a regional service manager's salary.

   Average regional service manager salary

   $97,948yearly

   $47.09 hourly rate

   ---

   Entry-level regional service manager salary

   $60,000 yearly salary

   Updated December 16, 2025

   Average regional service manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$127,706	$61
   2	Connecticut	$112,017	$54
   3	New Jersey	$111,918	$54
   4	Michigan	$111,112	$53
   5	Virginia	$109,991	$53
   6	Massachusetts	$108,113	$52
   7	New York	$105,506	$51
   8	Oregon	$101,893	$49
   9	Delaware	$97,991	$47
   10	Indiana	$97,788	$47
   11	Maryland	$95,980	$46
   12	North Carolina	$94,742	$46
   13	Pennsylvania	$94,738	$46
   14	District of Columbia	$94,418	$45
   15	North Dakota	$89,420	$43
   16	Florida	$88,473	$43
   17	Wisconsin	$86,285	$41
   18	Ohio	$83,852	$40
   19	Illinois	$83,562	$40
   20	Arizona	$82,906	$40

   Average regional service manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$175,597	$84.42	32
   2	AstraZeneca	$159,107	$76.49	10
   3	Deutsche Bank	$149,072	$71.67	7
   4	Ernst & Young	$144,933	$69.68	942
   5	Sunrun	$141,941	$68.24	10
   6	Amazon	$133,309	$64.09	965
   7	BD	$132,939	$63.91	4
   8	Colfax Corporation	$132,628	$63.76	8
   9	Teradata	$126,812	$60.97
   10	Siemens Healthineers	$126,714	$60.92	3
   11	Plug Power	$121,076	$58.21
   12	BDO USA	$120,386	$57.88	26
   13	Accuray	$118,002	$56.73
   14	BEKO Technologies	$117,235	$56.36
   15	Autocar Truck	$112,808	$54.23	3
   16	ABB	$111,871	$53.78	43
   17	Progress Energy	$110,078	$52.92
   18	Eaton	$108,193	$52.02	33
   19	Insight Enterprises	$106,027	$50.97	2
   20	Ortho Clinical Diagnostics	$105,849	$50.89	3

4. Writing a regional service manager job description

   A regional service manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a regional service manager job description:

   Regional service manager job description example

   Give hope. Give health. Make your mark in the fight against cancer.
   
   At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.
   
   Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
   
   Job Description
   Summary:
   
   The Regional Service Manager has the responsibility to oversee and lead the delivery of technical support for Accuray products in an assigned region, managing a team of Field Service Engineers (FSE), and providing essential customer support for Accuray customers. This position will be instrumental in supporting the business growth strategy and will work in support of the commercial staff and strategic business objectives for the region. This individual will be responsible for the management and resolution of customer equipment issues, assuming key point-of-contact responsibilities for all escalated issues and coordinating Accuray resources on an as needed basis to quickly resolve problems.
   
   Essential Duties and Responsibilities:
   Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, and efficient repair/maintenance activities.Own service operational metrics, including but not limited to PM completion rates, inventory management, customer satisfaction scores, and overall cost controls.Lead and cultivate the culture of a CEO mindset, leading by example.Develop and lead a highly effective service delivery team including development, staffing, training, and field service engineer effectiveness.Develop and execute the customer support strategy for the region to maximize long-term installed base customer loyalty.Partner with the regional sales and marketing team to build a collaborative, customer-focused relationship with our customers.Drive financial growth and profitability through active support of new equipment sales, installations, upgrades, contract revenue growth and retention.Promote passion for continuous improvement, ensuring overall performance of installed base is optimal and implement action plans for distressed sites.Provide cross-functional leadership for all escalations in the region.Provide active support for region-wide, service deployment optimization initiatives, and essential feedback in support of supply chain and education and training initiatives.Drive the adoption and utilization of remote service capabilities.Develop and manage an employee development strategy and ensure all employees have completed all requisite safety, technical, operational and professional training requirements.Support the development and execution of employee performance management scorecard and review process.Maintain and inventory of employee qualifications and future training needs.Drive measurable improvements in core service delivery metrics including but not limited to: Planned Maintenance, Field Actions, Service Orders, Returned Material Authorizations, training completion, etc.) Drive execution on all service and training related or otherwise assigned audits and Corrective and Preventative Actions (CAPAs.)
   
   Qualifications:
   a. Required
   Bachelor's Degree in business, engineering or related field of study; Or Associate Degree with 6+ years of medical device service management experience.Previous leadership experience in a customer-facing role.Minimum of 5 years' experience in operations, field service or similar role in high technology service industry.Excellent interpersonal and communication skills with the ability to communicate with employees and customers at all levels.Strong ability to influence in a matrix environment.Demonstrated ability to leverage cross-functional teams to solve process and operational issues/find efficiencies.Strong computer/data analysis skills.Strong business acumen and Profit & Loss (P&L) exposure.Based in the Central portion of the U.S. and willing to travel within region and throughout U.S. as needed (up to 50%.) Proven leadership skills surrounding change management and organization development.Strong discipline in financial management and budgets, highly effective critical decision-making skills both on people and in the business, and a thought leader on change and continuous improvement.Ability to effectively communicate deadlines, updates, issues and accomplishments, concisely, clearly and in ways that motivate others and build team spirit.Results-focused with a track record of consistent achievement.
   
   b. Preferred or Desired
   Preferred 10 years' experience being a strategic leader in an operations, field service or similar role.Advanced degree in Business.Knowledge/experience in development and implementation of business performance strategies.Prior work experience with a Medical Device manufacturer would be a plus.Previous radiation oncology experience.
   
   #LI-ML1
   #LI-Remote
   
   To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
   
   EEO Statement
   At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top - and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right regional service manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your regional service manager job on Zippia to find and recruit regional service manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with regional service manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new regional service manager

   Once you've selected the best regional service manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new regional service manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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