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The differences between regional service managers and regional directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a regional service manager and a regional director. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $78,190 average annual salary of a regional director.
The top three skills for a regional service manager include customer service, customer satisfaction and service management. The most important skills for a regional director are healthcare, patients, and customer service.
| Regional Service Manager | Regional Director | |
| Yearly salary | $97,948 | $78,190 |
| Hourly rate | $47.09 | $37.59 |
| Growth rate | 5% | 5% |
| Number of jobs | 161,025 | 73,300 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals. It is their responsibility to oversee the recruitment and training of staff and implement a marketing strategy to maximize sales and profitability. It is also their responsibility to identify and address staff performance issues and collaborate with department teams on market growth opportunities.
Regional service managers and regional directors have different pay scales, as shown below.
| Regional Service Manager | Regional Director | |
| Average salary | $97,948 | $78,190 |
| Salary range | Between $60,000 And $158,000 | Between $41,000 And $147,000 |
| Highest paying City | Mountain View, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | Sidley Austin | |
| Best paying industry | Professional | Health Care |
There are a few differences between a regional service manager and a regional director in terms of educational background:
| Regional Service Manager | Regional Director | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between regional service managers' and regional directors' demographics:
| Regional Service Manager | Regional Director | |
| Average age | 46 | 46 |
| Gender ratio | Male, 80.8% Female, 19.2% | Male, 61.1% Female, 38.9% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |