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The differences between regional service managers and regional general managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a regional service manager, becoming a regional general manager takes usually requires 4-6 years. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $78,641 average annual salary of a regional general manager.
The top three skills for a regional service manager include customer service, customer satisfaction and service management. The most important skills for a regional general manager are customer service, financial performance, and customer satisfaction.
| Regional Service Manager | Regional General Manager | |
| Yearly salary | $97,948 | $78,641 |
| Hourly rate | $47.09 | $37.81 |
| Growth rate | 5% | 6% |
| Number of jobs | 161,025 | 362,072 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Regional General Managers are assigned to lead company operations in a specific region. Their assignments are based on their skills or company needs. They handle the performance of company stores, outlets, or offices in their assigned region. Regional General Managers need to have some experience related to their area of assignment or at least be familiar with it. This would help them acclimate to the business landscape in the area. This would also help them in creating business strategies that cater to the regional context. They are expected to have high business acumen and to be strategic decision-makers.
Regional service managers and regional general managers have different pay scales, as shown below.
| Regional Service Manager | Regional General Manager | |
| Average salary | $97,948 | $78,641 |
| Salary range | Between $60,000 And $158,000 | Between $46,000 And $133,000 |
| Highest paying City | Mountain View, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Duke University Health System | |
| Best paying industry | Professional | Government |
There are a few differences between a regional service manager and a regional general manager in terms of educational background:
| Regional Service Manager | Regional General Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between regional service managers' and regional general managers' demographics:
| Regional Service Manager | Regional General Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 80.8% Female, 19.2% | Male, 81.7% Female, 18.3% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |