Top Regional Service Manager Skills

Below we've compiled a list of the most important skills for a Regional Service Manager. We ranked the top skills based on the percentage of Regional Service Manager resumes they appeared on. For example, 15.5% of Regional Service Manager resumes contained Customer Service as a skill. Let's find out what skills a Regional Service Manager actually needs in order to be successful in the workplace.

The six most common skills found on Regional Service Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Regional Service Manager jobs:
  • Maximize profitability/sales opportunities via outstanding customer service, along with utilizing plans, regional store budget, and other available tools.
  • Audited regional service programs to ensure that standardized processes around growth, retention and customer service was executed with consistency.
  • Monitored customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.
  • Reviewed, monitored, and revised operating budget to ensure consistent achievement of company guidelines for customer service and profitability.
  • Resolve customer service issues expediently ensuring satisfactory and cost effective resolution while maintaining a high level of customer satisfaction.
  • Supervised development of business to business relationships while providing direct sales and customer service to residents within each complex.
  • Achieved superior customer service reports leading to promotion to Regional Service Manager over others with more seniority and experience.
  • Provided high-level support to channel partners; collaborated with sales and professional services departments to provide quality customer service.
  • Administered customer service and technical support for various merchants with ATM terminals including corporate and individual accounts.
  • Provided telephone, online and face-to-face customer service/support Experienced in technical writing of manuals and service bulletins.
  • Provided data and reliable documentation used to implement a national customer service and support facility.
  • Developed and implemented various regional programs to improve field customer service operations and growth initiatives.
  • Planned, developed, and administered in adherence with national and regional customer service objectives.
  • Analyzed service data to identify product and customer service issues for resolution and process improvement.
  • Increased client retention by providing excellent customer service and implementing tactical problem solving.
  • Promoted to the Regional Support Manager position assigned to high-level customer service tasks.
  • Developed improved customer service strategies and conducted liability claims processing/investigations to client satisfaction.
  • Possess strong communication skills essential for employee training and customer service interaction.
  • Forecast monthly machine installations, customer service and relations, dispute resolution.
  • Executed several training sessions which greatly improved the customer service experience.

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2. Service Personnel

high Demand
Here's how Service Personnel is used in Regional Service Manager jobs:
  • Observe and evaluate service personnel, and provide specific recommendations regarding individual performance.
  • Recruited, trained and supervised service personnel, generating coaching opportunities when needed.
  • Coordinate the efforts of all service personnel to deliver the highest level of service and support to our customers.
  • Led the service effort for the state of Louisiana, utilizing 225 service personnel and 18 service managers.
  • Performed training and team building with branch service personnel in the installation and maintenance of equipment and chemistry.
  • Hire, train, evaluate and direct the activities of field service personnel in the assigned region.
  • Assisted the National Director of Technical Services in developing SOP's for service personnel in all regions.
  • Developed the curriculum and performed formal in house training and field training to dealer service personnel.
  • Keep technical service personnel at the proper level to support customers in this region.
  • Trained automotive service personnel in appropriate customer service, selling, and repair processes.
  • Provide proper tools, equipment and training for the field service personnel.
  • Maintained acceptable levels of response time with a reduction of service personnel.
  • Manage a team of eight service personnel to ensure superior customer support and divisionalobjectives are achieved in the western region.
  • Managed a team of field service personnel to provide outstanding customer support and achievedivisional sales goals in the west region.

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3. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Regional Service Manager jobs:
  • Created brochure to promote enrollment for the Atlanta Center; collaborated with Corporate Branding to ensure compliance with company regulations.
  • Work with properties on a regular basis to ensure compliance with policy and procedures and to assist in maintenance issues.
  • Executed station audits to ensure compliance with company policies, and budgets.
  • Manage a team of technicians to ensure compliance with existing agreements.
  • Review and monitor the Franchisees' Weichert Lead Network Portal to ensure compliance with established standards regarding portal updates and training.
  • Established safety guidelines, policies and procedures to ensure compliance with best business practices and state and federal regulations.
  • Researched complex regulations JFTR, ARs, and local policies to ensure compliance.

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4. New Product Development

high Demand
Here's how New Product Development is used in Regional Service Manager jobs:
  • Performed product/application support including new product development and claim management.
  • Provided feedback for new product development and engineering changes.
  • Performed monthly sales forecasting and competitive analysis to determine product and production performance levels and the need for new product developments.
  • Collaborated with manufacturing and engineering personnel to address new product development, product extensions, and quality control.
  • Key participant in new product development as member of cross-disciplinary Corporate Marketing and Operations Teams.
  • Provided significant market and product guidance to new product development efforts.

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5. Service Delivery

high Demand
Here's how Service Delivery is used in Regional Service Manager jobs:
  • Engaged with Customers and Brokers regularly to promote Hartford capabilities as well as monitor customer satisfaction relative to service delivery.
  • Integrated Sun and StorageTek service delivery teams to develop more efficient operations while improving employee morale and teamwork.
  • Analyzed & redefined business service order provisioning processes and procedures to maximize service delivery efficiency.
  • Established delivery of accurate information to field operations to ensure correct service delivery to customers.
  • Implemented improved service delivery/customer loyalty.
  • Serve in absence of Regional IS Strategic Partner (CIO) and work with medical facility leadership on technology service delivery.
  • Managed and coached 18 direct reports to become high performers in service delivery, client relations and technical expertise.
  • Worked with the team to implement best-in-class service delivery and communication between GTS, stakeholders, and internal/external customers.
  • Lead the execution of Service Delivery and Environmental Safety Compliance for a $34 million Pacific West region.
  • Develop policy and standards for technology service delivery for all Providence facilities in the Alaska region.
  • Managed all service delivery aspects of $5 million dollar national account on-site at Allstate Insurance.
  • Earned MTI's highest award for service delivery and Customer Satisfaction in my region.
  • Lead and develop service delivery teams for launching and scheduling new products and programs.
  • Lead and develop service delivery teams for launching and scheduling installations and training.
  • Designed and implemented processes and procedures to strengthen the Service Delivery Team.
  • Coordinate IT Services to ensure consistent and compliant end-to-end service delivery.
  • Service delivery was strategic for small and mid-sized customers.
  • Key contact for managing client expectations and professional service delivery for all Central Region activities.
  • Managed service delivery to over 500 clients with a specific focus on service quality, customer satisfaction and productivity.
  • Assist Health and Medical Senior Staff in continuous improvement of service delivery models and processes.

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6. Service Department

high Demand
Here's how Service Department is used in Regional Service Manager jobs:
  • Managed day-to-day operations for the service department while recognizing new methods for cutting operating costs.
  • Directed and managed regional technical service department, including in-house technicians and multiple sub-contractors.
  • Managed company service departments; including implementing policies and hiring of technical staff.
  • Instituted inventory for service department and warranty participation with equipment manufacturers.
  • Developed and implemented a quality assurance program for the service department.
  • Rolled out nationwide service department for pharmacy automation technology.
  • Reorganized the service departments for both ComputerLand locations.
  • Restored customer satisfaction and transformed the service department.
  • Changed customer perception and satisfaction with service department.
  • Maintain expenses and exceed profitability goals and customer satisfaction within the dealership's service departments for 7 different product lines.
  • Altered the way the Monthly Technical Report was compiled for a better overall performance view of the service department.
  • Assist Branch Management in the recruitment and hiring of qualified applicants to meet the needs of the service department.
  • Foster employee development within the service departments by coaching and mentoring service managers.
  • Work to resolve customer complaint s within dealer service department or fleet operators.
  • Set policies and procedures for day to day running of service department.
  • Budget Management: Maintained budget and cost points of service department.
  • Standardized service department SOP's for new pool construction customers.
  • Service Manager - Managed Service department for the Greensboro Operation.
  • Service Department downsized from 7 regional managers to 4.
  • Revitalized a poor producing service department at Warren CAT.

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7. Regional Service

high Demand
Here's how Regional Service is used in Regional Service Manager jobs:
  • Managed Regional Service Department activities and developed relationships with 150 authorized dealers.
  • Managed an Original Equipment Manufacturer's regional service activities.
  • Developed regional service/sales organization for OEM manufacturer.
  • Manage performance and compliance for a team of 7 Regional Service Managers covering 19 states in the Central US region.
  • Managed Regional Service Department covering 15 western states with 8,000+ customers for leading supplier of specialized CNC panel processing equipment.
  • Turned around four separate regional service facilities in 3 states into national leaders saving millions over a 10-year period.
  • Recognized as outstanding performer by winning Regional Service Manager of the Year in 1986, 1990 and 1992.
  • Administered and prepared monthly and annual budgets, finance, and productivity reports for the regional service department.
  • Recruited from the private sector as an underwriter and promoted to Regional Service Manager within one year.
  • Maximize the company's regional service network resource utilization under the direction of the Service Manager.
  • Organized and coordinated all regional meetings (2 per year) and regional service product launches.
  • Assigned as Regional Service Manager (RSM) liaison for warranty cost and authorization activities.
  • Reviewed and audited warranty claims for regional service network, monitored parts usage and returns.
  • Manage and direct all regional service related activities for customer support of company products.
  • Served as Regional Service Manager for the entire east coast.
  • Lead regional service sales performance for Compressor Business Unit.
  • Created the Regional Services teams green/paperless initiative and processes.
  • Trained new regional service managers.
  • Served as Regional Service Manager for Major Healthcare and Data Processing Accounts in Atlanta.
  • Transferred to regional service manager for all product lines of Premier Tech Chronos.

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8. Technical Support

high Demand
Here's how Technical Support is used in Regional Service Manager jobs:
  • Provide material assistance and technical support to Latin America distributors and Cynosure Direct in Canada.
  • Managed operational services methodologies, system frameworks, and technical support structure.
  • Managed and provide technical support to external service providers and internal customers.
  • Process re-engineering of the regional Technical Support organization.
  • Provide technical support for Help Desk, Call Control Center, A/S 400, W.O.W., and external service providers.
  • Provided on-site technical support through the management of five service managers, 80 field engineers, and two assistants.
  • Deliver integral technical support to regional property managers and VP of operations to meet and / or exceed goals.
  • Served as a service liaison in providing company information, product data, and technical support to field reps.
  • Managed the field technical support function for SEM national retail, dealer/agent and Client Company owned retail outlets.
  • Work with other AppleCare Managers on initiatives to improve back-end technical support aspects of the operating business.
  • Provided in-person technical support to Marine Corps located in Japan at the Emergency Management office.
  • Provided technical support for medical shows which P. K. Morgan participated in within my region.
  • Provided management of technical support on endpoint management, WAN, LAN and telecommunications.
  • Managed the Service Managers in Southern California and supervised the Technical Support Group.
  • Maintained and established dialogue with users and technical support staff at all levels.
  • Manage and help field technicians with payroll, operations and technical support.
  • Handle technical support phone calls and provide over the phone technical support.
  • Provide full field technical support for dealers including site visits.
  • Provided phone and on-site technical support to field technicians.
  • Provided technical support to the dealers and their customers.

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9. Sales Territory

high Demand
Here's how Sales Territory is used in Regional Service Manager jobs:
  • Evaluated business development opportunities and market dynamics for a potential purchase of a sales territory.
  • Assigned sales territory to supervisory personnel, including venues to conduct marketing activities.
  • Develop a sales territory while maintaining existing business.
  • Reestablished, expanded and managed sales territory.
  • Managed 6 states in the South Central Region sales territory - with Texas being the largest and most profitable.
  • Develop, propose and execute sales and business strategies based on directives from Japan Management within the sales territory.

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10. Service Technicians

high Demand
Here's how Service Technicians is used in Regional Service Manager jobs:
  • Managed used equipment inventory and supervised a team of in-house service technicians responsible for Star Quality rebuilds used for resale.
  • Stabilized a revolving door history among service technicians through training, evaluating and employing motivational management practices.
  • Focused on maximizing the effectiveness of Field Service technicians while minimizing avoidable expenses.
  • Mentor Service Technicians on Customer, Management, and Account Executive personality interaction.
  • Designed and implemented training for sixty service technicians for a distribution partner.
  • Oversee performance of approximately 45 employees including supervisors and service technicians.
  • Communicate the troubleshooting of mechanical, electrical and hydraulic machine issues to service technicians over the telephone and in the field.
  • Managed all service issues and service technicians in St. Louis, Kansas City, Chicago, Memphis, Nashville and Toronto.
  • Provide direct technical support to field service technicians conducting routine customer visits, emergency service calls, and new installations.
  • Manage daily operation of all Service Technicians to provide maintenance and installation of dental equipment within the New England Region.
  • Manage the schedule of the dispatching and productivity of 14 service technicians over South Texas, New Mexico and Louisiana.
  • Supervised, directed, and monitored 22 factory-employed service technicians and 5 outside contracting companies who serviced Cavalier Homes.
  • Managed a team of (22) Service Technicians supporting over 300 Huntington Bank locations across four different states.
  • Provide immediate supervision to the Factory Service Technicians that are working within the specific geographical area (District).
  • Developed and managed monthly team meetings with all service technicians, and developed technical and team building skills activities.
  • Directed a staff of up to 25 Field Service Technicians in the consistent delivery of world class service.
  • Direct and oversee the activities of five Service Technicians, 1 Mapping Technician, and 1 Installation Lead/Trainer.
  • Delivered direction to field service technicians and dispatch center to elevate service status and resolve escalated issues.
  • Direct reports include Service Coordinators, Customer Support, Service Administration, and Field Service Technicians.
  • Designed training to focus service technicians on improving behaviors and skills to build service relationships.

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11. Project Management

high Demand
Here's how Project Management is used in Regional Service Manager jobs:
  • Project Management- Responsible and accountable for all effective implementation and management of all accepted recommendations both process and efficiency and compliance.
  • Tenured Information Technology professional with a proven record of Service Delivery and Project Management experience in large organizations.
  • Implemented financial and performance measurement applications, aggressive process engineering and a new project management structure.
  • Performed project management functions for implementation of major products and system projects.
  • Project management, coordinated installations between all departments and clientele.
  • Managed cross functionally with sales and service teams while owning the project management and implementation process for new product lines.
  • Project Management & implementation, according with PMP guidelines, 6 Sigma tutoring and project progress & VOB results.
  • Project Management of PACS installations including the installation of PACS database, STS servers, LTS servers i.e.
  • Developed all Request for Proposal (RFP) and Project Management Course for clients and employees
  • Implemented ISO9000 quality processes across the Project Management delivery team.
  • Project Management, Contractor Terms and Conditions.
  • Master s degree in Project Management.
  • Project management and tracking of timeline execution.
  • Involved in all aspects of project management and service contracts for both light and industrial commercial facilities.
  • Supervised project management equipment installs / moves / adds / changes (IMACs).
  • Key Accomplishments: Provided on-going project management and 24/7 service to the second largest utility mailing center in the world.

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12. Oversight

high Demand
Here's how Oversight is used in Regional Service Manager jobs:
  • Provide programmatic oversight to contracted agencies in staffing, program development, curriculum design and community outreach.
  • Provide managerial oversight to call center located in Massachusetts for complaint resolution and improved route efficiency.
  • Shared joint planning oversight responsibility of the development of customer-specific operating plans for large volume shippers.
  • Provide oversight on day-to-day operations, including root cause analysis for client escalations.
  • Budget development and oversight Contract applications and reviews Client assessment and care plan development
  • Provided oversight on all regional projects focusing on risk management and deliverable quality.
  • Served as provider relations business representative for Medicare oversight committee.
  • Participated in the development of the annual department budget and responsible for the oversight of it throughout the fiscal year.
  • Manage Subcontractor network, including oversight of repair process and generation of monthly billing for all US and Canada.
  • Provide management direction, oversight and leadership to West Coast service and sales (parts and labor) business.
  • Start up and oversight of the CVO services for the Northern Indiana Region - five Hospitals.
  • Provided oversight of the Dallas region consisting of 13 job corps centers spanning 13 different states.
  • Directed 6 assistant superintendents, with oversight of multiple trades of subcontractors and day-to-day field operations.
  • Provided daily oversight and leadership to 6 operational locations comprised of both hourly and salaried employees.

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13. Customer Relations

high Demand
Here's how Customer Relations is used in Regional Service Manager jobs:
  • Developed and delivered all training material to service managers on technical and customer relationship building skills.
  • Developed teams to better foster customer relations to better achieve executive objectives and mission readiness.
  • Organized weekly meetings with clients to ensuring positive customer relationships were maintained.
  • Established and leveraged advantageous customer relationships to uncover business opportunities.
  • Face of southeastern customer relationship management.
  • Manage customer relationships for assigned area.
  • Managed customer relations, transition management, support of sales and service sales as well as call center management.
  • Awarded Equipment Supplier of the Year while managing new customer relationship in Richmond, VA.
  • Increase sales via marketing, merchandising and product knowledge while maintaining superior customer relations.
  • Developed strong customer relationships and provided that one face to the customer atmosphere.
  • Established strong focus on building customer relationships with internal and external clients.
  • Provide network support & installation; while providing superior customer relations.
  • Improved core values in employee base resulting in improved customer relations.
  • Maintain customer relations while providing ongoing training & technical support.
  • Create great customer relationships with our clients.
  • Maintained P/L and implemented technician and customer relations training to improve customer service.
  • Facilitated new and existing customer relationships, growth, and sustainment by leading a team of qualified technicians in field environment.
  • Developed and maintained close customer relationships as well as with Huawei Product Sales, Technical Sales and Product Marketing teams.
  • Provide warranty administration to 9 state region, including training, product service support and customer relations.
  • Developed strong customer relationships providing solutions to training, workflow, and equipment challenges.

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14. Direct Reports

high Demand
Here's how Direct Reports is used in Regional Service Manager jobs:
  • Supervised 3 direct reports based in Indianapolis, IN, Louisville, KY and Cincinnati, OH.
  • Review and approve both vendor purchases and direct reports spend to guidelines of Motorola spend policy.
  • Led 10 direct reports in areas of hiring, training, disciplining, and terminating.
  • Oversee daily service operation with 7 Service Managers and 123 direct reports.
  • Managed 3 Area Managers, 12 Supervisors and 115 indirect reports.
  • Achieved 100% retention of direct reports for 6 consecutive years.
  • Coordinate 19 direct reports in their day to day activities.
  • Managed a team with eight (8) direct reports.
  • Managed a team with 25 direct reports.
  • Direct reports totaled 7 managers and 1 region administrative coordinator; supporting 123 Ricoh authorized dealerships.
  • Managed 70+ direct reports supporting five 7x24 multi-site multifaceted operations.
  • Provided feedback on performance and coaches direct reports based on individual strengths and development areas, resulting in improved employee retention.
  • Exercised critical thinking skills and acted as an advisor to direct reports in order to meet schedules and resolve technical problems.
  • Facilitated on-going communication between case management staff (14 direct reports), members, contracted providers and subsidiaries.
  • Managed 8 service centers in 6 states with 10 direct reports and over 20 ftes.
  • Managed 42 multi-site locations with 8 direct reports and 400 plus indirect reports.
  • Facilitate on-going communication between caseTyree 2management staff (16 direct reports), members, contracted providers and subsidiaries.

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15. Service Engineers

average Demand
Here's how Service Engineers is used in Regional Service Manager jobs:
  • Supervised a dedicated staff of service engineers and administrators with strong leadership and management skills.
  • Recruited, trained and developed seven service engineers and thirty-two distributor engineers.
  • Developed and utilized skill assessments to continuously improve the skill level of service engineers for current and newly introduced tool sets.
  • Directed 28 Fields Service Engineers who maintained MRI, CT, X-ray and film processors 24 hours /day, 7 days/week.
  • Ensured that Field Service Engineers were equipped to handle difficult customer and product issues by providing top level technical product support.
  • Service staffing at this site consisted of 33 service engineers, 4 service supervisors, and one site manager.
  • Encourage and support personal development, efficiency, and productivity of 10 -25 field service engineers.
  • Developed a strong, service-driven, team-oriented culture by implementing mentor program for new service engineers.
  • Directed regional activities for ten Field Service Engineers in the eastern half of North America.
  • Managed 21 Field Service Engineers (FSE's) that service Urology and Imaging equipment.
  • Managed a team of 18 Service Engineers to repair medical equipment and resolve customer issues.
  • Directed team of 3 service supervisors and 15 field service engineers across 6-state territory.
  • Controlled regional field inventory of $700,000 distributed among 16 field service engineers.
  • Supported team of field service engineers in enactment of post-sale maintenance.
  • Managed 14-22 field service engineers in the Eastern and Central Regions.
  • Led a team of service engineers, and support staff.
  • Led team of 15 field service engineers covering accounts in AL, AR, LA & MS.
  • Sustained solid P & L. Trained and supported over 40 service engineers in diagnosis and repair of complex printing systems.
  • provided backup coverage, including weekends and holidays for field service engineers, regional and other district managers.

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16. Process Improvement

average Demand
Here's how Process Improvement is used in Regional Service Manager jobs:
  • Summarize process improvement opportunities, progress to plan, audit results and compliance providing regular status updates to corporate executives.
  • Process improvements resulted in an elimination of costly recounts and minimized downtime during annual service and manufacturing inventory audits.
  • Developed and implemented process improvements and workforce management optimization techniques to increase technician performance by more than 30%
  • Organized and facilitated Process Improvement for Personnel Training, improving division's on-boarding and mentoring process.
  • Develop strategies and process improvement opportunities in the deployment of customer projects and new business opportunities.
  • Developed and shared Best Practices * Improved company efficiency through technology upgrades and process improvements.
  • Identified areas of opportunity for process improvement, improving service quality, reducing risk.
  • Allocated resources, monitored and controlled asset utilization, and developed process improvement plans.
  • Utilized as a resource within peer management group for ideas regarding process improvements
  • Project manager for process improvement development focusing on improving response times.
  • Project Manager of Finance system restructuring and Business Process Improvements.
  • Used quality processes to foster continuous process improvement.
  • Authored process improvement and procedure plans
  • Led strategic realignment of all surgical specialties with process improvements resulting in $10 million savings.
  • Collaborated with Huntington's IT management to review IT policy changes and recommend process improvements.
  • Support cost reduction by focusing on process improvement and using ISO 9001 and other methodologies.
  • Coordinate with Marketing and Employer Services personnel to develop programs and lead process improvement projects.
  • Project lead for internal process improvement projects.
  • Process improvement and special projects.
  • Developed process improvement efficiencies to meet yearly profit targets.

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17. Revenue Growth

average Demand
Here's how Revenue Growth is used in Regional Service Manager jobs:
  • Collaborated with sales and service team to identify new business opportunities and support lead generation resulting in positive revenue growth.
  • Tracked revenue growth and monitored performance of subcontractors.
  • Directed all field service engineering activities in 45 states and Canada while achieving revenue growth of 30% per year.
  • Exceeded all goals in revenue growth, profit, and customer and employee satisfaction for 19 consecutive quarters.
  • Tracked revenue growth by creating consistent, accurate reports detailing situations spanning entire company field support base.
  • Delegated in-house and third-party engineers to areas with increased need and opportunities for revenue growth.
  • Drive 7-10% year over year revenue growth while increasing net income.
  • Focus on top line revenue growth.
  • Achieved YOY revenue growth targets.
  • Top performing region for years [ ] for revenue growth, proficiency objectives and customer management.

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18. Customer Base

average Demand
Here's how Customer Base is used in Regional Service Manager jobs:
  • Managed projects for equipment placement and increased customer base.
  • Staffed and develop the Technical organization to support new products and services to provide complete solutions to the customer base.
  • Planned prospecting to increase customer base, and continually increase market share; source, and maintain quality customers.
  • Utilize company and non-company assets while evaluating customer base to ensure customer's service expectations are met.
  • Meet and exceed company goals of retention, building on existing customer base, and replacement budgets.
  • Eliminated waste, upgraded personnel, expanded and unified customer base, while restoring customer satisfaction.
  • Managed overall aspect of customer base for the northeast territory, Washington, DC to Maine.
  • Developed new relationships with customer base and building relationships with new accounts and internal staff.
  • Established a large customer base with Fortune 1000 Oil, Gas and Power Companies.
  • Increased customer base 63% and grew repeat maintenance customers from 12 to 51.
  • Attained significant cost reductions and a 5% increase in the customer base.
  • Provide both technical and application assistance to a customer base of nearly 8000.
  • Provide direct Customer Service interaction with our field service customer base.
  • Provide phone support for Xerox Audio Visual Solutions customer base.
  • Reduced costs and turn around for the customer base.
  • Showed positive customer base growth quarter over quarter.
  • Worked with customer base on new conveyor projects.
  • Service existing customer base and establish new clients in Southern California Bank security systems including installation of modular vaults and man-trap system
  • End Date: 2007 Build and maintain relationships with customer base.
  • Worked with sales to increase customer base on underperforming routes.

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19. Service Contracts

average Demand
Here's how Service Contracts is used in Regional Service Manager jobs:
  • Prepared equipment modification specifications and quotations and service contracts.
  • Negotiated outside service contracts for equipment installation and repair.
  • Negotiated and executed new service contracts.
  • Utilize technical experience in sales of new equipment, service contracts and testing according to NFPA110 and JHACO specifications.
  • Purchased Company in 1994 and changed focus to building custom data centers and desktop break/fix service contracts.
  • Supported sales reps on sales calls with my technical knowledge to close on service contracts.
  • Make presentations with salesperson and assist in the closing of equipment sales and service contracts.
  • Increased revenue and use of Field Service Engineers by selling service contracts to end users.
  • Prepared, negotiated and administered service contracts for all contractors in region.
  • Negotiated service contracts with third party service companies and large accounts.
  • Maintain records for service contracts, employee payroll and vacations.
  • Negotiated service contracts valued up to $1.5 million.
  • Exceeded quota of $5,600,000 in Service Contracts.
  • Verify, compile and submit service contracts weekly.
  • Review and negotiate service contracts with outside vendors.
  • Ensured terms of service contracts are met/exceeded.
  • Negotiated licensing, subcontracts and service contracts.
  • Developed, quoted and sold Service Contracts.
  • Negotiate service contracts with customers.
  • Created, sold and implemented multi-level service contracts while generating margins of 30% or more.

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20. Professional Services

average Demand
Here's how Professional Services is used in Regional Service Manager jobs:
  • Served as specialist to the Western Region Sales and Implementation teams to effectively integrate Professional Services offers in potential solutions.
  • Direct data storage design and implementation of complex professional services for NetApp customers throughout Northeastern Region.
  • Managed a professional services region responsible for generating approximately $2,000,000 in annual revenue.
  • Collaborated with key leadership to create Professional Services Methodology baseline.
  • Implemented global Customer Satisfaction Program for Professional Services.
  • Position Enterprise Professional Services organization for growth.
  • Catapulted professional services to $9M in annual revenue within 18 months and built a 43-person staff.
  • Achieved annual business goals for professional services revenue and maintaining or exceeding 80% resource utilization.
  • Created new sales team of 8 sales executives selling managed and professional services to government accounts.
  • Managed the newly created Professional Services team, including establishing processes to form a cohesive team.
  • Recruited to oversee professional services sales.
  • Developed the Professional Services Business Partner Program with well-defined processes and methodology leading to a successful multi-channel support model.
  • Managed, hired and developed professional services account team for pre-IPO Telecommunications software company.
  • Managed staff of 6 professional services account managers for pre-IPO telecommunications software company.
  • Served as a top-producing manager and owned the Cognos Professional Services Practice in the Southwest US.
  • Managed Field Services/Professional Services for Data and Voice Engineers and related positions out of the St.
  • Managed Professional Services (Banking and Treasury & Capital Markets divisions of Misys).
  • Managed the professional services portfolio and associated service resources for the Central Region.
  • Value Added Reseller for Computer Products, Professional Services, and Help Desk Support
  • Manage the professional services organization in the Southeast.

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21. Service Operations

average Demand
Here's how Service Operations is used in Regional Service Manager jobs:
  • Direct both local service operations and strategic Account Management through effective business planning.
  • Provided supervisory and administrative support for local and regional field service operations.
  • Develop policies and procedures for all service operations and results analysis.
  • Manage daily service operations of a heavy construction equipment company.
  • Revamped service operations manual for ease of use and clarity to clear up mass field personnel confusion on standard procedures.
  • Directed all sales and field service operations using goal setting and performance metrics as a baseline for continuous improvement.
  • Selected by the head of Service Operations to represent the field offices on Center of Excellence team.
  • Promoted to manage region's factory service operations, ensuring field service support and quality service delivery.
  • Directed all coffee and tea equipment service operations for the western US.
  • Managed East Zone service operations.
  • Managed semiconductor equipment service operations for some of the leading technology companies in the Silicon Valley.
  • Visited servicers to assess service capabilities, customer satisfaction and overall service operations.
  • Managed Field Service operations for electronic drug delivery systems and software: Recruit and hire FSEs.

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22. Business Development

average Demand
Here's how Business Development is used in Regional Service Manager jobs:
  • Trained personnel on vast array of banking products/services and business development techniques.
  • Conducted marketing and business development for ocean renewable energy projects.
  • Identified and serviced high potential clients for business development purposes, building the company s fastest growing service region in 2013.
  • Developed, and implemented sales plans as New England Regional Service Manager, to ensure business development and retention.
  • Directed sales, business development and marketing operations for implementation of RelayHealth in Florida (opened new market).
  • Initiate and/or support Objectives for Program Managers, New Business Development group, Purchasing, and Quality departments.
  • Provided leadership in the business development of IT/IS services and implemented strategic plans into a profit plans.
  • Achieved #2 rank nationally in new business development.
  • Provided training to corporate telecom managers on company website features to create opportunities for new business development.

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23. Daily Operations

average Demand
Here's how Daily Operations is used in Regional Service Manager jobs:
  • Directed daily operations of a high-volume call center that provided consumer and business banking support.
  • Monitored daily operations of the service engineers and third party service engineering organizations.
  • Managed daily operations and training programs for over 40 technical and administrative personnel.
  • Managed the daily operations of the full service staffing agency, 3 markets, and the employees that worked there.
  • Managed daily operations of office of seventy (+) employees, providing service to S.W.
  • Oversee daily operations of the service department with emphasis on customer service.
  • Oversee administration and daily operations of both service and sales.
  • Support daily operations and rapid growth in a 24/7 environment.
  • Managed daily operations for over 25 suppliers for Storage products.
  • Managed daily operations for a team of 25 representatives.
  • Oversee 5 additional Service Departments in their daily operations.
  • Managed daily operations; Represented the Biomedical department during regulatory inspections such as JCAHO, CAP, DPH.

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24. Key Performance Indicators

average Demand
Here's how Key Performance Indicators is used in Regional Service Manager jobs:
  • Obtained consistent achievement of sales attainment budgets and forecasts through management of key performance indicators and monitoring daily activity.
  • Improved key performance indicators to meet/exceed customer requirements leading to Best in Class scorecard performance.
  • Identify opportunities tied to client initiatives and key performance indicators.
  • Develop key performance indicators (KPI) for quality, cost, and delivery.
  • Monitor Intermodal key performance indicators including customer spot days, dwell, and inactive container utilization.
  • Managed business and resources to meet all Key Performance Indicators(KPIs) of the business for the position.

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25. Training Programs

average Demand
Here's how Training Programs is used in Regional Service Manager jobs:
  • Developed and implemented training programs for Asia-Pacific service engineers, distributors and representatives and for internal and external customers.
  • Promoted the establishment of continuous quality improvement and agency-wide training programs safeguarding the delivery of consistently superior care.
  • Developed training programs for cross functional teams to minimize dependence on individuals.
  • Managed Communication/training of new programs & systems including on-the-job training programs.
  • Worked with training department in development/administration of maintenance training programs.
  • Developed employee review and company-wide training programs.
  • Scheduled field visits, service meetings, and service seminars for technical support and assisted dealers in properly utilizing training programs.
  • Provided two Spiritual Care Volunteer Training Programs and worked on Mercy System's template for Spiritual Care Volunteer Training.
  • Developed skills based training programs for Resort Operations in support of creating consistency within the West Coast region.
  • Developed creative financing strategies and presented sales training programs that generated incremental revenue and margin for HDS.
  • Worked with training department to develop training programs for team members to ensure successful implementations.
  • Introduced new training programs that enhanced technician performance and helped build a teamwork environment.
  • Worked with the Training Department in developing and implementing maintenance training programs.
  • Develop training plans and enroll Service Engineers into training programs.
  • Certify that ongoing support and training programs have been assigned.
  • Conduct Customer Skills Training programs - Achieve Global certification.
  • Implemented new driver orientation and training programs.
  • Develop and implement training programs for State/Provincial/Global Reading Associations in Governance, Finance and Strategic Planning.
  • Communicated and resolved quality improvements between the dealer and/or customer.Conducted various installations, repairs, and training programs throughout the US.
  • Create scopes of work Development of property maintenance and capital improvement budgets Creating, scheduling and conducting training programs for staff.

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26. HR

average Demand
Here's how HR is used in Regional Service Manager jobs:
  • Develop, monitor and implement corrective action plans related to contract administration by resolving non-compliance issues through investigation and contract maintenance.
  • General HR duties included hiring, terminations, harassment investigations, performance improvement/recognition, salary actions, and bonus reviews.
  • Conduct administrative planning through preparation and maintenance of budgets for existing programs, program development and projects as assigned.
  • Hold quarterly presentations throughout my region to help educate the service providers on FacilitySource policies and requirements.
  • Assist franchisees and general managers in maximizing profitability through utilization of corporate support services and marketing programs.
  • Delivered a 100% customer retention record by improving customer relationships through regularly scheduled communications.
  • Ensured continuous service improvement and excellent customer service through implementation of Call Quality Monitoring program.
  • Achieved high-quality customer satisfaction and retention ratings; all major customers were retained throughout tenure.
  • Managed Western Region Service Contractor Network of approximately 200 service contractors throughout Western States.
  • Supported sales and marketing efforts through close collaboration with Field Marketing Representatives and customers.
  • Identified and documented chronic engineering and operational issues for review and possible repair.
  • Orchestrate interaction with customers to create success through analysis of key performance indicators.
  • Develop business relationships with customers at various levels through customer visits and correspondence.
  • Educated clients on technology, system functionality and procedure through comprehensive training programs.
  • Manage escalations by creating and executing action plans through key stakeholder involvement.
  • Provided strategic direction on newly implemented HR policies and Key Performance Initiatives.
  • Work effectively through department supervisors and associates to achieve desired results.
  • Achieved outstanding associate engagement scores measured through annual internal survey process.
  • Prepared, analyzed, and managed operation through statistical analysis.
  • Fostered cross Operating Company improvement through concerted and strategic efforts.

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27. Preventative Maintenance

average Demand
Here's how Preventative Maintenance is used in Regional Service Manager jobs:
  • Developed and implemented procedures for developing customer base through solicitation and bid preparation, as well as marketing preventative maintenance programs.
  • Provided in-service training on preventative maintenance processes, ensuring that field service staff was compliant with manufacturers recommended service procedures.
  • Managed vendors supporting retail chains in preventative maintenance schedules and facilities service work.
  • Ensured due diligence process at all properties/Scheduled preventative maintenance consistently.
  • Manage emergency generator service and preventative maintenance programs.
  • Provided customer support for developing preventative maintenance plans.
  • Scheduled service and preventative maintenance calls.
  • Provided break/fix, installation and preventative maintenance support on Cisco networking devices for Huntington's Distributed & Network Operations Services team.
  • Contract creation and revenue creation through Time and Material customers, preventative maintenance and re-sale of equipment.
  • Manage Service Techs, maintaining SLA and Preventative Maintenance Schedule for Central and East US.
  • Schedule with technicians and customers to keep preventative maintenance at 85% completion or higher.
  • Reviewed service contracts for HVAC and fire suppression and tracked schedules for preventative maintenance.
  • Upped preventative maintenance currency rate from 82 to 98%.

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28. Osha

average Demand
Here's how Osha is used in Regional Service Manager jobs:
  • Required to ensure Field Service Technicians were current on all OSHA and company safety policies.
  • Maintained field operations to company, DOT, and OSHA regulatory standards.
  • Implemented OSHA compliant Health & Safety programs at all new sites.
  • Maintain OSHA Compliance and Log and responsible for Branch Safety.
  • Trained employees on safety, OSHA and regulatory guidelines.
  • Complied with all OSHA & EPA regulations and requirements.
  • Assure compliance with OSHA, ISO and Corporate Safety.
  • Signed $45M in outsourcing contracts with OSHA, VA, SEC, Forest Service, DC, and EEOC.
  • Led all regions in safety observation reports and did not have any OSHA recordable incidents during my tenure.
  • Attend OSHA Training to ensure properties are compliant with safety and health requirements.
  • Lead webinars about OSHA/PSM with potential customers.

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29. Service Centers

average Demand
Here's how Service Centers is used in Regional Service Manager jobs:
  • Implemented the consolidation of service centers resulting in reduced distribution costs.
  • Manage Multiple Service Centers repairing Consumer Electronic and Refrigeration Products.
  • Trained and managed over 100 third party service centers / dealer accounts across 8 states.
  • Negotiate and set up service centers, dealers, and preferred service provider rates.
  • Target back up and alternate service centers to support fluxes in peak seasons.
  • Managed and coordinated 13 Service Centers and 32 Technicians across Central PA.
  • Managed SE Region Authorized Service Centers and Factory Service Centers.
  • Managed 2 Field Engineers and 3 Factory Service Centers.
  • Educate service centers in current KPI targets.
  • Responded to warranty and warranty contract inquiries for over 4,000 Authorized Service Centers (ASCs) in the USA.
  • Station site set up including location, suitable facilities and agents for stand alone service centers.
  • Developed 4 team members to more advanced positions Achieved 3.5 million in sales 2016 Supervised opening of 3 Service centers

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30. Inventory Control

low Demand
Here's how Inventory Control is used in Regional Service Manager jobs:
  • Lowered monthly expenditures on parts and increased monthly income from parts by developing and implementing inventory control policy.
  • Manage inventory control and warehouse operations.
  • General duties included customer satisfaction, employee development, sales, managing installation projects, and inventory control.
  • Inventory control of 12 service vans and full in-house repair center essential for rapid customer response.
  • Related activities to include managing purchases, inventory control, quality control, and evaluations.
  • Implemented an inventory control program and increased maintenance revenue by 47%.
  • Conducted inventory control, budgeting, cost analysis, and purchasing.
  • Opened five retail dealerships and the regional vehicle Inventory Control Center.
  • Maintained complete inventory control, shipping, receiving and purchasing.
  • Inventory control to include warehouse and service vans.
  • Inventory control & while maintaining profit & loss.
  • Maintain inventory control of tools and test equipment.
  • Inventory control, Budgeting and Merchandising.
  • Enhanced the Region's stocktake plan, applied various inventory control methodologies, and reconciliation practices for 32 stock locations.
  • Established inventory control best practices to ensure correct item counts.

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31. Action Plans

low Demand
Here's how Action Plans is used in Regional Service Manager jobs:
  • Identified opportunities and root cause analysis for improvement and developed action plans to address product quality issues.
  • Evaluated, implemented and created performance standards and service delivery in addition to establishing unit action plans.
  • Managed escalations by creating and executing action plans with product management and technical support.
  • Maintained and managed staff for annual performance reviews, developed corrective action plans and enhanced training modules.
  • Drafted action plans and led meetings with department executives to review project statuses and propose changes.
  • Provided reporting covering Availability, Operation Issues and Costs, Liquidated Damages and Action Plans.
  • Tracked trends for injury and accident frequency and formulated action plans based on the findings.
  • Assessed performance, developed action plans, and coordinated change of internal processes as needed.
  • Work locally with teams to provide action plans for resolution to downed machine events.
  • Maintain and manage site-specific issues lists including action plans for resolution.
  • Prepare action plans for dealers to ensure contract compliance.
  • Provide guidance and corrective action plans for improvement.
  • Utilized performance reports to provide FAA personnel with analysis, action plans and direction on selected under-performing circuits.

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32. Performance Reviews

low Demand
Here's how Performance Reviews is used in Regional Service Manager jobs:
  • Developed performance reviews for all personnel to heighten productivity, accuracy and efficiency.
  • Conducted salary and performance reviews, implemented career development plans.
  • Conducted annual and quarterly personnel performance reviews.
  • Provide Factory Service Technician performance feedback to include quarterly feedback sessions along with Mid-Year and end of year performance reviews.
  • Conducted quarterly performance reviews, assigned and monitored employees' goals and development plans.
  • Included all hiring, personnel issues, performance reviews, and daily support activities.
  • Conduct annual performance reviews, career development, and hiring of field staff.
  • Managed the process in the preparation and implementation of annual performance reviews.
  • Completed all Performance reviews for personnel.
  • Administered performance reviews, achievement awards, disciplinary actions, and work direction plans for technicians.

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33. Technical Training

low Demand
Here's how Technical Training is used in Regional Service Manager jobs:
  • Developed an annual territory based, market-driven technical training plan by region, improving customer satisfaction and service responsiveness.
  • Coordinate technical training budget process with Branch Manager and manage expenses accordingly.
  • Scheduled technical training workshops as needed for each FSM to insure adequate product knowledge not to exclude management training.
  • Managed the close tracking and follow up of Service Engineers to achieve 100% of technical training objectives.
  • Led and executed global technical training of company's products, services, injection molding, and accessories.
  • Provided certified technical training instruction/classes for all in network service technician and TPS providers in eight states.
  • Performed Technical training for employees, customer's mechanics, and operator training for customers employees.
  • Performed extensive technical training to Managers and Technicians on most areas of computer software and hardware.
  • Promoted & continued the responsibilities of the Technical Training & Support Manager & Regional Service Manager.
  • Performed product demonstration at trade shows for potential clients and technical training for sales team.
  • Provided safety and technical training for field and shop technicians and organized their routes.
  • Worked with JVC Field Engineers to insure proper technical training of service network.
  • Serve as subject matter expert and conduct technical training at customer locations.
  • Coordinated technical training such as HVAC, EPA, appliance repair.
  • Conduct regional technical training seminars at least once a year.
  • Formulate and perform Technical Training Programs individually and in teams.
  • Designed and delivered technical training to 425 service technicians.
  • Provide safety and technical training to new employees.
  • Provide technical training to customer on new products.
  • Performed technical training and developed the definitive field operations manual for the tri-state area of Maine, New Hampshire and Vermont.

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34. Regional Office

low Demand
Here's how Regional Office is used in Regional Service Manager jobs:
  • Triggered positive organizational change by launching regional office at Johns Hopkins in Baltimore to direct operations across 5 business offices.
  • Prepared and delivered engaging and informative loss-prevention and security presentations to regional office employees and management personnel.
  • Developed tactical business plans for regional offices by aligning corporate strategic plans and regional objectives.
  • Planned and implemented the consolidation of Regional offices.
  • Recognized as a forerunner by other regional offices.
  • Managed the Integration Services regional office that supplied technical expertise for integration service projects for Fortune 1000 customers.
  • Involved in all aspects of creating the new corporate credit office from the consolidation of six regional offices.
  • Managed Regional office servicing Group Benefits, including short term disability, long term disability and life insurance.
  • Consolidated the satellite offices into the regional office and converted the loans to FLSIC s servicing System.
  • Managed the servicing operations of FSLIC s Eastern Regional office and twelve satellite offices.
  • Run the day to day operations of a 5.8 million dollar regional office.
  • Managed a regional office that provided professional services for EDM systems.
  • Provide product training across all regional offices.
  • Manage receptionist at the Regional office.
  • Facilitate detailed reporting on equipment or service problems in the field from the regional offices, with the emphasis on solutions.

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35. State Region

low Demand
Here's how State Region is used in Regional Service Manager jobs:
  • Developed and implemented business-to-business and regulatory strategies in a 7 state region.
  • Managed $3M sales and P&L for 13-state region including budget compliance, forecasting, and sales accountability.
  • Managed a staff of 21 team members to distribute rental and sales products in a 2 state region.
  • Improved Service coverage from over 130 open areas to less than 25 in a nine state region.
  • Sole Sponsor for recruiting and hiring technical interns and recent college graduates within a four state region.
  • Managed, trained and mentored 20 technical specialists in a 27 state regional team.
  • Directed the management of 10,000 apartment units in a 10 state region.
  • Managed field services covering a 4 state region.
  • Managed field services covering an 8 state region.
  • Oversee planning and executing of construction projects within this tri-state region.

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36. Depot

low Demand
Here's how Depot is used in Regional Service Manager jobs:
  • Facilitated converting national jewelry repair reimbursement program by establishing regional service depots for item mail-in, reducing overall severity.
  • Submitted weekly and monthly production reports to Home Depot corporate department managers.
  • Managed service representatives operating in Home Depot stores.
  • Developed and maintained local parts depots for the Philadelphia and Baltimore area saving a high volume of operating cost.
  • Serviced 106 Home Depot Stores in Florida, Michigan and the Us Virgin Island.
  • Managed the IBM pricing/cost system for the Northern Plains region of The Home Depot.
  • Created repair depot to support distributors and customers with 48 turn time frames.
  • Directed the nation's largest Sub-Zero parts distributor, Appliance Parts Depot.
  • Manage (20) employee service depot operation.
  • Managed multiple brokers executing merchandising directives for our products in 500 Western Region Home Depot's.

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37. Service Revenue

low Demand
Here's how Service Revenue is used in Regional Service Manager jobs:
  • Understand medical equipment and hospital marketplace to formulate service and marketing strategies impacting positively on service revenues and operations.
  • Focused on customer satisfaction and drove escalation management of customer issues generating over $28 million annual service revenue.
  • Managed repair and installation operations to deliver service revenue and customer satisfaction.
  • Surpassed annual revenue targets for four consecutive years and grew regional service revenue by 12% to $25M annually.
  • Realized 137% of installation budget in 2009; delivered 112% of budgeted regional service revenue in 2008.
  • Project increased billable service revenues over $1 million in less than 8 months.
  • Increased billable service revenue by 23% and contract renewal rate by 8%.
  • Service revenue for this single site consisted of $3.1 Million.
  • Increase service revenues by acquiring new costumer and business accounts B2B.
  • Managed a Revenue Budget of 20m in Annual Service Revenue.
  • Exceeded service revenue and margin targets all quarters.
  • Generated $7.0M in annualized service revenue.
  • Team member in growing repair service revenue increased 60% ($4.2M to $6.9M) in 2.5 years.
  • Increase California Service Revenue in 2009 from $880K, to $1.08M.
  • Key Results: Exceeded financial goals by 285% by increasing service revenue, cutting costs and managing warranty program.

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38. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Regional Service Manager jobs:
  • Directed all warranty contract negotiations to minimize expense while meeting contractual specifications.
  • Follow through to contract negotiations to ensure that contract accurately provides the customer with their level of need.
  • Researched needs of customers and directed contract negotiations, successfully obtaining $1.9 million in revenue.
  • Managed hiring, training, FCO implementations, installations, and contract negotiations.
  • Led pipeline management, staffing, compensation planning, and contract negotiations.
  • Recognized as SME for largest global contract negotiations and subsequent win.
  • Attended union contract negotiations in Allegheny County, PA.

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39. OEM

low Demand
Here's how OEM is used in Regional Service Manager jobs:
  • Provide on-site machining services utilizing OEM equipment in eleven Mid-Western states.
  • Secured new business on OEM check processing equipment, resulting in $800K in new business nationwide.
  • Maintained knowledge of vendor/OEM products and services and of products available in the market to compete effectively.
  • Developed Positioning Strategy that led to a 92% penetration in major OEM networks.
  • Worked jointly with OEM leadership sales, service and incentive planning teams.
  • Program Manager assigned to Domestic and International Airline and OEM accounts.
  • Increased profits by negotiating OEM and software house contracts.
  • Directed operations for $32MM segment of OEM/ISO servicing healthcare and pharmaceutical customers across twelve states.
  • Provided OEM aftermarket support to the Gulf Coast dealer network while supporting new productsales.
  • Bridged gap between limited documentation from OEMs and need-to-know data.
  • Orchestrated new product rollout between OEM groups and mobile carrier parties including onsite first article inspections (FAI).
  • Developed and implemented training classes on ASTeX RF generators for OEM and enduser customers.

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40. Service Calls

low Demand
Here's how Service Calls is used in Regional Service Manager jobs:
  • Provided customers on-line support option for diagnosis and troubleshooting, resulting in reduced warranty service calls.
  • Coordinated sales and service calls and handled troubleshooting for all ATM operation related problems within the Southeast and Mid-Atlantic States.
  • Reduced return service calls by 62% by judicious attention to spare purchasing, in turn improving client satisfaction.
  • Continue to answer service calls, perform field repairs and assist on large projects to assist field technicians.
  • Reviewed service calls where the SLA was missed and made recommendations to avoid future misses.
  • Developed internal training program to eliminate OEM party service calls, saving $200K annually.
  • Managed all aspects of Branch Service Business including Inspections, Service Calls, etc.
  • Received and wrote up records for service calls with 100% accuracy.
  • Schedule engineers/techs for onsite service calls to customers/companies.
  • Manage front-end operations to ensure friendly and efficient service calls and installs were met in a timely fashion.
  • Prioritized daily tasks and an new incoming service calls for national customers.

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41. Inventory Management

low Demand
Here's how Inventory Management is used in Regional Service Manager jobs:
  • Ensured the quality controlled and integrity and accuracy of the inventory management system.
  • Managed asset control, inventory management and hardware procurement.
  • Inventory management resulted in decreased supplier freight charges.
  • Assist on-site Service Manager with employee staffing, parts room inventory management and interaction with the Operations team.
  • Received the awards of Warehouse of The Year and Excellence Award for Inventory Management for the entire company.
  • Identify and schedule staff training requirements, work with employees on inventory management and control.
  • Work with inventory management associates to assure correct inventory counts and sales levels.

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42. Sales Support

low Demand
Here's how Sales Support is used in Regional Service Manager jobs:
  • Managed a staff of two Regional Account Managers, two Account Service Representatives and four Sales Support staff.
  • Managed sales support team for a 100-member sales organization in eastern US and Canada.
  • Lead professional services and sales support for territory of Denver to East Coast.
  • Improved sales revenue by implementing target market sales support teams.
  • Maintained a safe, clean training and sales support environment.
  • Provided technical sales support in contract bidding and presentations.
  • Provided sales support, trained OEMs on equipment maintenance, and addressed service issues.

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43. SLA

low Demand
Here's how SLA is used in Regional Service Manager jobs:
  • Lobbied for Ignition Interlock Device legislation passage in Pennsylvania.
  • Developed and implemented strategies to ensure above SLA contract obligations, quality metrics and financial goals were met or exceeded.
  • Secured a service level agreement (SLA) of 4.3 days, exceeding goal of 5 days in 2008.
  • Slashed operating expenses by 10 % while managing a $1 million budget with full P & L responsibility.
  • Ensured Service Level Agreements (SLA) compliance is measured, monitored and reported.
  • Managed translate tables between Source Systems and PeopleSoft.
  • Insured SLA goals were met and exceeded.
  • Compiled spend analyses, SLAs, ongoing and resolved issue statuses, and project statuses for monthly and quarterly service reviews.
  • Advised engineering regarding redesign and upgrades of Long Island Rail Road M3 and Metro North M3A rail cars.
  • worked with financial task force to successfully delivery 189 internal SLA agreements within 6 months.
  • Monitored and enforced service level agreements (SLAs) with business units and customers.
  • Team worked with the internal/external SLAs to include all legal and regulatory documentation.
  • Provided system decision support as required Contributed to the achievement of customer SLA's
  • Managed capital & direct expenses budget, vendors & SLAs.
  • Proposed and implemented several MCare (SLA) promotions.
  • Monitor SLAs and call resolutions.
  • Ensured product forecasts were submitted in a timely manner to ensure inventory was in stock to meet client SLAs.

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44. Cost Savings

low Demand
Here's how Cost Savings is used in Regional Service Manager jobs:
  • Identified and capitalized on cost savings strategies and developed relationships with overseas production factories which reduced costs and captured new business.
  • Evaluated functional business requirements, eliminated unnecessary instances resulting in cost savings over $500,000.
  • Lead teams of professionals to solve customer's problems and show cost savings that are more than the budgeted tooling spend.
  • Implemented Cat-Eyes on all non-rental trucks for a $550,000+ annual cost savings in terms of tire repairs and DOT violations.
  • Put in place new methods that modernized aging equipment, extended longevity at a cost savings.
  • Provided cost savings through management of vendor contracts in conjunction with SAP America's purchasing group.
  • Major projects noted for superior quality and 40% cost savings over prior efforts.
  • Spearheaded utilization of in-house project management crews, securing $950K in cost savings.
  • Reduced annual operating budget 20% by developing and implementing several cost savings projects.
  • Developed new network standards and centralized support, resulting in cost savings.
  • Worked with engineering in developing lean manufacturing processes for the facility resulting in significant cost savings.

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45. Customer Complaints

low Demand
Here's how Customer Complaints is used in Regional Service Manager jobs:
  • Developed and implemented customer feedback system and reduced customer complaints to levels never experienced by this operation location.
  • Provide customer satisfaction and prompt resolution of customer complaints.
  • Reduced customer complaints by 20% and resolved customer relations issues.
  • Resolve customer complaints and review CSI reports with dealerships.
  • Respond to any customer complaints in a professional manner that balances customer request and business needs.
  • Analyzed and informed concerned personnel of production quality assurance and sales departments of status and disposition of customer complaints and claims.

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46. Northeast Region

low Demand
Here's how Northeast Region is used in Regional Service Manager jobs:
  • Handpicked for effort comprised of 8 Sales Districts and System Engineering teams developing business within highly competitive defined Northeast region.
  • Managed Service and Repair program for Northeast Region, which included 210 company-owned and franchise leaders that serviced Sprint customers.
  • Provide full management support for Northeast region in addition to the activities listed in the below positions.
  • Coordinated the Northeast Region with the direct reporting of 6 area supervisors and 45 technicians.
  • Negotiated service contracts for large Medical Dictation and Transcription System in the Northeast Region.
  • Completed warranty claims filed from dealers in the Northeast Region.
  • Managed the Northeast region of the US for Elekta overseeing 16 field service engineers across 10 states.

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47. Service Management

low Demand
Here's how Service Management is used in Regional Service Manager jobs:
  • Managed and consolidated all the internal processes related to the administrative aspects of Service Management.
  • Conduct field Account Service Management device reviews, implement and monitor performance improvement programs.
  • Restructured service management to reduce cost and improve communications.
  • Developed and delivered all training and documentation, supporting the deployment of a new global service management tool, Services Now.
  • Field service management and support for break fix and calibration of medical instrumentation for an 18 state region.
  • Performed weekly project reviews by the Service Management Leadership Team via Project Implementation & Control Systems.
  • Used the Service Max Field CRM Service management program to advance the team training success rate.
  • Provided Leadership for the U.S. Service Management team developing process to capture lost revenue.
  • Utilize and maintain SM+ Service Management Software in every aspect of daily operations.
  • Partner with Providence system leadership on technology support strategies and best practice approach for service management within a healthcare business model.
  • Recruited to join the newly formed corporate customer service management team to build programs and improve customer satisfaction.

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48. Hvac

low Demand
Here's how Hvac is used in Regional Service Manager jobs:
  • Managed the inventory and maintenance of in store electrical systems, HVAC and lighting and out of store large construction equipment.
  • Developed several unique classes on Dryers, Safety, and a 5 part series of HVAC fundamentals.
  • Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are met.
  • Train Managers and Technicians in; HVAC, Plumbing, Electrical etc.
  • Air Base HVAC change out, ($10,000,000).
  • Conducted factory and field service schools on Miller/Intertherm HVAC equipment and resolved field service problems in a five state area.
  • Oversee Fire safety mechanism and procedures, building security system, HVAC system functions.

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49. Service Business

low Demand
Here's how Service Business is used in Regional Service Manager jobs:
  • Manage assigned territory, assisting Samsung's Service Business Partners to achieve satisfactory performance.
  • Provided management direction and leadership to Southern California service business operations.
  • Managed $5.9MM in service business, with responsibility for staff of 60 professionals and 8 support personnel.
  • Generated new service business though cold calling potential customers and pursuing leads provided by the sales team.
  • Delivered planned EBIT business results in the Service business for all 'lines of business'.
  • Managed $120 million dollars of service business in 17 branches over 7 states.
  • Increased service business at least 10% each year.
  • Strengthened customer support coverage by successfully integrating two BD Service businesses - Microbiology and Flow Cytometry.
  • Create monthly operating plans to achieve service business objectives of machine performance, revenue and expense control, using KPIs.
  • Planned and managed the Siemens service business in the New York tristate area.

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50. Service Agreements

low Demand
Here's how Service Agreements is used in Regional Service Manager jobs:
  • Negotiate local and national service agreements and other product offerings.
  • Promoted, negotiated, and sold service agreements, training, and other services to local and national accounts.
  • Led all initiatives in the development of proposals, services cost accounting, and add on service agreements.
  • Partnered with Sales on new client development, prospect calls, and negotiation of profitable service agreements.
  • Purpose of tool was to track new service agreements on newly installed equipment.
  • Led the five Western Regional pump repair & overhaul service facilities in the successful delivery of upgraded and remanufactured service agreements.

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20 Most Common Skill for a Regional Service Manager

Customer Service21%
Service Personnel8.6%
Ensure Compliance8%
New Product Development7.6%
Service Delivery6.8%
Service Department5.6%
Regional Service5.3%
Technical Support4.7%

Typical Skill-Sets Required For A Regional Service Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.5%
15.5%
2
2
Service Personnel
Service Personnel
6.3%
6.3%
3
3
Ensure Compliance
Ensure Compliance
5.9%
5.9%
4
4
New Product Development
New Product Development
5.6%
5.6%
5
5
Service Delivery
Service Delivery
5%
5%
6
6
Service Department
Service Department
4.1%
4.1%
7
7
Regional Service
Regional Service
3.9%
3.9%
8
8
Technical Support
Technical Support
3.5%
3.5%
9
9
Sales Territory
Sales Territory
3.1%
3.1%
10
10
Service Technicians
Service Technicians
2.9%
2.9%
11
11
Project Management
Project Management
2.3%
2.3%
12
12
Oversight
Oversight
2.2%
2.2%
13
13
Customer Relations
Customer Relations
1.9%
1.9%
14
14
Direct Reports
Direct Reports
1.9%
1.9%
15
15
Service Engineers
Service Engineers
1.9%
1.9%
16
16
Process Improvement
Process Improvement
1.6%
1.6%
17
17
Revenue Growth
Revenue Growth
1.6%
1.6%
18
18
Customer Base
Customer Base
1.5%
1.5%
19
19
Service Contracts
Service Contracts
1.5%
1.5%
20
20
Professional Services
Professional Services
1.4%
1.4%
21
21
Service Operations
Service Operations
1.2%
1.2%
22
22
Business Development
Business Development
1.2%
1.2%
23
23
Daily Operations
Daily Operations
1.2%
1.2%
24
24
Key Performance Indicators
Key Performance Indicators
1.1%
1.1%
25
25
Training Programs
Training Programs
1.1%
1.1%
26
26
HR
HR
1.1%
1.1%
27
27
Preventative Maintenance
Preventative Maintenance
1.1%
1.1%
28
28
Osha
Osha
1%
1%
29
29
Service Centers
Service Centers
1%
1%
30
30
Inventory Control
Inventory Control
0.9%
0.9%
31
31
Action Plans
Action Plans
0.9%
0.9%
32
32
Performance Reviews
Performance Reviews
0.9%
0.9%
33
33
Technical Training
Technical Training
0.9%
0.9%
34
34
Regional Office
Regional Office
0.9%
0.9%
35
35
State Region
State Region
0.9%
0.9%
36
36
Depot
Depot
0.9%
0.9%
37
37
Service Revenue
Service Revenue
0.9%
0.9%
38
38
Contract Negotiations
Contract Negotiations
0.8%
0.8%
39
39
OEM
OEM
0.8%
0.8%
40
40
Service Calls
Service Calls
0.7%
0.7%
41
41
Inventory Management
Inventory Management
0.7%
0.7%
42
42
Sales Support
Sales Support
0.7%
0.7%
43
43
SLA
SLA
0.7%
0.7%
44
44
Cost Savings
Cost Savings
0.7%
0.7%
45
45
Customer Complaints
Customer Complaints
0.7%
0.7%
46
46
Northeast Region
Northeast Region
0.7%
0.7%
47
47
Service Management
Service Management
0.7%
0.7%
48
48
Hvac
Hvac
0.7%
0.7%
49
49
Service Business
Service Business
0.7%
0.7%
50
50
Service Agreements
Service Agreements
0.6%
0.6%

29,119 Regional Service Manager Jobs

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