What does a regional service manager do?

A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Regional service manager responsibilities
Here are examples of responsibilities from real regional service manager resumes:
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Coordinate activities surrounding trade shows, direct logistics for pick-up and transportation and supervise the corporate parts division.
- Participate in market analysis with the sales team in support of reverse logistics.
- Utilize CRM solutions for improve customer satisfaction.
- Provide service chain optimization by implementing CRM solutions for service call tracking/categorization/drill down.
- Share joint planning oversight responsibility of the development of customer-specific operating plans for large volume shippers.
- Perform repairs and/or troubleshoot aftermarket repairs which consist of fiber optic and electrical PC boards components.
- Provide programmatic oversight to contract agencies in staffing, program development, curriculum design and community outreach.
- Negotiate competitive contracts with providers with minimal membership leverage, developing a viable network for commercial, Medicare and Medicaid sales.
- Review service calls where the SLA are missed and make recommendations to avoid future misses.
- Develop and implement strategies to ensure above SLA contract obligations, quality metrics and financial goals are met or exceed.
- Lead the development of a new POS touch screen system.
- Plan and implement retail POS installations, pre and post support management services.
- Train and support customers on vertical PC base applications.
- Analyze ROI models to determine profitability thresholds and future revenue forecasting.
Regional service manager skills and personality traits
We calculated that 29% of Regional Service Managers are proficient in Customer Service, Customer Satisfaction, and Service Management. They’re also known for soft skills such as Analytical skills, Customer-service skills, and Communication skills.
We break down the percentage of Regional Service Managers that have these skills listed on their resume here:
- Customer Service, 29%
Maximize profitability/sales opportunities via outstanding customer service, along with utilizing plans, regional store budget, and other available tools.
- Customer Satisfaction, 12%
Facilitated executive level customer satisfaction/issue resolution.
- Service Management, 10%
Managed and consolidated all the internal processes related to the administrative aspects of Service Management.
- Service Operations, 6%
Direct both local service operations and strategic Account Management through effective business planning.
- Product Line, 4%
Provided recommendations and initiatives to engineers and management on product design and implementation for improvement of product line.
- Regional Service, 4%
Facilitated converting national jewelry repair reimbursement program by establishing regional service depots for item mail-in, reducing overall severity.
Common skills that a regional service manager uses to do their job include "customer service," "customer satisfaction," and "service management." You can find details on the most important regional service manager responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a regional service manager to have is analytical skills. Their role and responsibilities require that "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Regional service managers often use analytical skills in their day-to-day job, as shown by this real resume: "managed service center functions of customer support, service administration, data entry, technical production, qa inspection and shipping/receiving. "
Customer-service skills. Another essential skill to perform regional service manager duties is customer-service skills. Regional service managers responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Regional service managers also use customer-service skills in their role according to a real resume snippet: "provide customer support and phone support involving troubleshooting multiple instrument manufactures. "
Communication skills. regional service managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to regional service manager responsibilities, because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." A regional service manager resume example shows how communication skills is used in the workplace: "restructured service management to reduce cost and improve communications. "
Leadership skills. regional service manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." This resume example shows what regional service managers do with leadership skills on a typical day: "managed and coordinated multiple vendors to achieve logistical planning for hr shared services, hr administration and leadership offsite events. "
The three companies that hire the most regional service managers are:
- Ernst & Young36 regional service managers jobs
- Siemens Healthineers21 regional service managers jobs
- Peco Foods19 regional service managers jobs
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Regional service manager vs. Regional director
The primary role of regional directors is to oversee and provide guidance to the managers that report to them. They coordinate with employees to discuss business progress and create strategies to accomplish the company's goals. It is their responsibility to oversee the recruitment and training of staff and implement a marketing strategy to maximize sales and profitability. It is also their responsibility to identify and address staff performance issues and collaborate with department teams on market growth opportunities.
There are some key differences in the responsibilities of each position. For example, regional service manager responsibilities require skills like "customer satisfaction," "service management," "service operations," and "product line." Meanwhile a typical regional director has skills in areas such as "healthcare," "patients," "excellent interpersonal," and "financial performance." This difference in skills reveals the differences in what each career does.
Regional directors tend to make the most money working in the health care industry, where they earn an average salary of $76,543. In contrast, regional service managers make the biggest average salary, $110,922, in the professional industry.The education levels that regional directors earn slightly differ from regional service managers. In particular, regional directors are 7.0% more likely to graduate with a Master's Degree than a regional service manager. Additionally, they're 1.8% more likely to earn a Doctoral Degree.Regional service manager vs. Sales manager
Sales managers are responsible for leading the organization's sales team. They oversee the progress and performance of the whole team, set area assignments to team members, and set weekly or monthly quotas. Sales managers oversee training team members during onboarding and providing further coaching to help them achieve their goals. They manage the challenges that team members may meet and help mitigate any problems that come along the way. Sales managers also set the strategic direction of the sales team and follow through by ensuring that the team's activities are in line with the goals.
In addition to the difference in salary, there are some other key differences worth noting. For example, regional service manager responsibilities are more likely to require skills like "customer service," "service management," "service operations," and "regional service." Meanwhile, a sales manager has duties that require skills in areas such as "product knowledge," "sales performance," "crm," and "sales process." These differences highlight just how different the day-to-day in each role looks.
Sales managers earn similar levels of education than regional service managers in general. They're 5.0% less likely to graduate with a Master's Degree and 1.8% less likely to earn a Doctoral Degree.Regional service manager vs. Regional vice president
A regional vice president oversees department operations within a region, ensuring efficiency at all times. They are primarily responsible for participating in creating the company's vision, mission, and goals, implementing them in the areas where they are assigned. They are also accountable for setting budgets and plans, devising strategies to boost sales, and evaluating department performances. As the regional vice president, they must monitor all departments' growth and progress, encouraging them to reach new heights. Furthermore, they mainly report to high-ranking officials such as the president or company board members.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from regional service manager resumes include skills like "service management," "service operations," "product line," and "regional service," whereas a regional vice president is more likely to list skills in "healthcare," "patients," "portfolio," and "business plan. "
Regional vice presidents earn the highest salary when working in the manufacturing industry, where they receive an average salary of $137,471. Comparatively, regional service managers have the highest earning potential in the professional industry, with an average salary of $110,922.Most regional vice presidents achieve a similar degree level compared to regional service managers. For example, they're 3.3% more likely to graduate with a Master's Degree, and 1.2% more likely to earn a Doctoral Degree.Regional service manager vs. Service operations manager
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Types of regional service manager
Updated January 8, 2025











