Regional service technician job description

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 13 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts.

Counter Culture Coffee is:

Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.

Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.

Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.

Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee

Position: Regional Technical Services

FLSA Status : Non-exempt

Location: New York, New York

Job Overview:

As a member of the Customer Support department, the key function of this role is to act as a Counter Culture regional support representative, providing technical services, customer support, and occasional support for training center programming. Coffee Technicians are primarily responsible for installation and upkeep of customers’ coffee equipment. Although a familiarity or comfort with tools and equipment is a required skill set, advanced coffee skills and industry knowledge are also key in this role.

A Counter Culture Coffee Technician is a resourceful, pragmatic, and thorough service person, as well as a knowledgeable and crafted barista.

Job Duties:

• Manage maintenance of all customer and company equipment
• Perform on-site equipment troubleshooting and repairs along with some remote technical assistance via phone, email, and video calls
• Work with regional team to develop regional agenda with a focus on technical support strategy
• Contribute to regional success by understanding and influencing leading indicators and metrics
• Contribute to regional growth by scaling support with our growth
• Manage regional parts inventory
• Logistics management for customer equipment
• Lead occasional Training Center events like labs, classes, tastings, workshops, and socials

Requirements:

• Proficiency with tools, machinery, electricity, and plumbing
• Strong barista skill set (2+ years preferred)
• Efficient time management, flexible schedule, off-­hours availability
• Regular out-­of-­town travel throughout the year
• Reliable, accountable, and professional demeanor
• Strong desire to share knowledge and ability to teach others
• Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle

Physical Activities of Job:

• Stooping, kneeling, crouching, reaching.
• Standing for sustained periods of time, walking for long distances or from one work site to another.
• Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).
• Repetitive Motion
• Consists of medium level physical requirements: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Visual acuity: must have close visual acuity to perform activities, operate machines/heavy equipment /operate motor vehicles, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.
• Hazards: worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.
• Frequently in close quarters and other areas that could cause claustrophobia.
• Requires ability to function in narrow aisles or passageways.
• Proficient at driving, maneuvering, and parking Company vehicles.
• Physically able to sit for long time periods, driving to/from customer/client locations - often in heavy traffic.

90-Day Goals:

• Qualify to perform general machine maintenance without supervision
• Strong understanding of Counter Culture’s vision, mission, values, and plan.
• Comprehensive understanding of our wholesale after-sales support program including our products, services, and best practices
• Proficiency with Counter Culture’s CRM, billing platform, scheduling and communication via G-suite applications

Pay Range: $50,000 - $70,000 annually

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; 401(k) program; paid time off; six company holidays.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.

Finalist candidates for employment will be required to pass a reference check process, successfully complete a post-offer/pre-employment criminal background check, and demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).

**Must be at least 18 years old to be considered.**

Overview:

AutoNation Denver Colorado is currently hiring Technicians at all skill levels including Non-Dealership Technicians. Come work with us in our STATE-OF-THE-ART FACILITIES. AutoNation features, a great mix of cars and support / workloads to create high daily flat rate hour opportunities. WE OFFER - TOP PAY FOR ALL SKILL LEVELS, PAID TRAINING, RETENTION BONUSES, EMPLOYEE DISCOUNTS AND MORE!!!!

Benefits:

• Retention Bonus
• Paid Multi Point Inspections
• Referral Bonuses - Paid in full day by the 45th day
• Paid Manufacture Training and ASE Training
• Advancement Opportunities - our first choice is to always promote within
• Temperature controlled shop
• Mentorship program available
• Paid Time off for Vacation, Holiday and Sick time
• 401(k) with a match
• Health, dental and vision insurance
• Parental leave
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account
• Life insurance

Position Overview

At AutoNation, getting customers back on the road is what drives us. We're looking for an Auto Technician or Auto Mechanic to join our team, and we're interested in talking to candidates at various experience levels. As an Auto Technician, you'll perform vehicle repairs as assigned in accordance with dealer and factory standards. Your attention to detail make you a valuable asset to the team as you ensure repairs are completed on time, and deliver top-notch work to delight our customers. In this role, you'll interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers.

Daily Responsibilities:

• Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
• Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
• Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
• Documenting work performed on each vehicle on the repair order.
• Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as “special tools.”
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty

Minimum Job Requirements

• High School diploma or equivalent
• Automotive technical training (varies based on store needs)
• General Mechanical skills, manual dexterity and able to operate power and hand tools, and other types of machinery
• Attention to detail
• Organization and follow-up skills
• Demonstrated customer service skills
• Knowledge of the automotive repair life cycle
• Ability to operate an automobile, including manual transmission vehicles
• Valid in-state driver's license, and have and maintain an acceptable, safe driving record

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.

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