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Regional service technician skills for your resume and career
15 regional service technician skills for your resume and career
1. Regional Service
- Performed all duties of Southeastern Regional Service Technician.
- Provide training for Regional Service Technicians.
2. Customer Satisfaction
- Ensured customer satisfaction by providing timely service in often challenging environments
- Coordinate with and manages several team members to ensure customer satisfaction and to meet SLA standards.
3. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Maintained Northwest NJ Area for several big box stores POS equipment as well as network.
- Supported POS systems in multiple grocery chains from 4690 servers down to individual registers.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided related bills of materials and appertaining JDE system, Assisted customers and customer service with automation applications.
- Interfaced directly with customers and end users on a daily basis providing unparalleled customer service.
5. GPS
GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.
- Installed, programmed, monitored and supported GPS equipment on gas and electric golf carts.
- Installed computer systems and networks in the club house; including RF and GPS antennas.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided on-site industrial equipment technical support to dealers/distributors and field technical personnel.
- Provided direct service and technical support to golf courses on a regularly scheduled basis as well as emergency corrective action.
7. Switches
- Fixed and replaced general IT infrastructure equipment including routers, servers, switches, rack mounts, cash registers.
- Install PC/Laptop, data switches, UPS, Cisco routers and access points.
8. Plumbing
- Service Tech responsibilities include all facets of repairing and/or replacing tub/wall accessories, including caulking, plumbing work, etc.
- Fuel Inspections Fuel pump maintenance HVAC Maintenance Various plumbing tasks Repair a variety of different things
9. Parts Inventory
- Maintained spare and parts inventory in company provided vehicle for multiple customer environments.
- Maintain vehicle and extensive parts inventory for accountability to home office.
10. HVAC
- Diagnose and repair elevated service calls for residential HVAC systems.
- Field service technician to repair commercial equipment such as Refrigeration HVAC commercial cooking and bakery equipment to include ovens and hydraulic equipment
11. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Ordered parts for all completed tickets with accuracy and timeliness to meet SLA.
- Implemented communication, resolution, and root cause analysis which exceeded SLA and OLA standards.
12. Network Printers
- Network printer installation and configuration.
- Maintained and repaired local and network printer issues with drivers, errors and printing configurations.
13. LAN
A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.
- Restore LAN Disk Rebuild on Master and Alternate Controllers critical to store operation.
- Support 10+ clients directly to build/repair/deploy G.P.S/R.F based hardware/desktops/laptops/peripherals LAN Install/Remove: GPS/LAN/RF hardware/PC/peripheral installation/removal, supervision 5+ temps
14. Trouble Tickets
A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Updated daily trouble tickets relating to assigned territory with comprehensive notes on equipment information and closure detail.
- Manage a queue of trouble tickets from a zone containing 35+ retail stores with little to no supervision.
15. Software Problems
- Fixed software problems in both Windows and Linux environments Debugged issues with malfunctioning and misconfigured desktop and embedded software.
- Follow proper escalation procedures for major hardware and software problems.
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List of regional service technician skills to add to your resume
The most important skills for a regional service technician resume and required skills for a regional service technician to have include:
- Regional Service
- Customer Satisfaction
- POS
- Customer Service
- GPS
- Technical Support
- Switches
- Plumbing
- Parts Inventory
- HVAC
- SLA
- Network Printers
- LAN
- Trouble Tickets
- Software Problems
- Control Systems
- A/V
- PC
- Inventory Control Practices
- Office Environment
- Workstations
- Windows
- Electronic Equipment
- Lexmark
- VoIP
- Computer System
- Customer Relations
- CNC
- Retail Store
- CCTV
- PLC
Updated January 8, 2025
