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Regional training manager skills for your resume and career

Updated January 8, 2025
4 min read
Regional training manager example skills
Below we've compiled a list of the most critical regional training manager skills. We ranked the top skills for regional training managers based on the percentage of resumes they appeared on. For example, 10.2% of regional training manager resumes contained customer service as a skill. Continue reading to find out what skills a regional training manager needs to be successful in the workplace.

15 regional training manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how regional training managers use customer service:
  • Performed daily one on one coaching to specialists increasing productivity and decreasing error ratios while providing customer service excellence.
  • Ensured customers experienced excellent dining environment and optimized customer service levels to capitalize on repeat and referral business.

2. PowerPoint

Here's how regional training managers use powerpoint:
  • Participated in the development of training program; utilized MS PowerPoint presentation delivered through WebEx for certification process.
  • Key Responsibilities: * Delivered tariff and telecommunications training via PowerPoint presentations to Midwest Region members.

3. Regional Training

Here's how regional training managers use regional training:
  • Developed Kodak national and regional training and conducted training and continuing education events for over sixty Kodak Imaging Experts.
  • Assigned temporary duty to Regional Training Manager, position traditionally filled for candidate with senior level management potential.

4. Customer Satisfaction

Here's how regional training managers use customer satisfaction:
  • Design and implement data collection systems to monitor, evaluate and improve customer satisfaction across global regions.
  • Reduced client complaints for sales personnel and improved customer satisfaction ratings for training delivery.

5. Performance Management

Here's how regional training managers use performance management:
  • Supervised small staff with objective setting and performance management responsibilities.
  • Work closely with the shared service center to educate, monitor and identify issues/question with job profiles and performance management.

6. Direct Reports

Here's how regional training managers use direct reports:
  • Managed team of five direct and 45 indirect reports responsible for meeting training requirements of up to 3,000 employees.
  • Manage a staff for 6 direct reports and 12 indirect reports that are placed throughout the regional geography.

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7. Training Sessions

Here's how regional training managers use training sessions:
  • Visited and supervised training sessions and assess performance to ensure timely completion and effectiveness of training sessions.
  • Developed and executed training sessions on customer interaction, store management, and new product implementation.

8. Management Training

Here's how regional training managers use management training:
  • Developed the management training programs and authored the management training curriculum for Starbucks including leadership, operations, and communication components.
  • Developed store into Executive Management Training Site.

9. Store Operations

Here's how regional training managers use store operations:
  • Selected to train employees in retail store operations to improve the operational requirements while managing the bakery department operations.
  • Provided follow-up training and assistance to ensure consistent and ongoing store operations.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how regional training managers use product knowledge:
  • Developed sales training materials focused on sales techniques, high-involvement mentoring, and extensive product knowledge currently utilized throughout the company.
  • Created schedules, curriculum, training and facilitator guides; for product knowledge clinics for two regions.

11. Training Materials

Here's how regional training managers use training materials:
  • Provided strategic planning and directions for the development and enhancement of the training and coaching training materials throughout Kaiser Permanente-Northern California.
  • Participated in development sessions developing the current training materials, curriculum and learning management computer system for Barnes and Noble.

12. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how regional training managers use training classes:
  • Orchestrated national training classes and facilitated management development training for seven District Sales Managers with Regional Business and Field Training Directors.
  • Monitored office operations and produced training classes and peripherals that promoted profitable results and improved processes.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how regional training managers use payroll:
  • Scheduled employees to accommodate business needs within budgeted payroll using labor-scheduling software.
  • Monitored budgets and employee payroll to ensure expenditures were authorized and budgeted.

14. Sales Training

Here's how regional training managers use sales training:
  • Managed and Trained 60 sales representative on New Hire Sales Training * Coordinated with vendors to develop web based training programs.
  • Designed, developed, managed and facilitated the overall sales training program from ground floor up for a start-up company.

15. Training Curriculum

Here's how regional training managers use training curriculum:
  • Provided performance consulting interventions for with LOB partners to develop customized, results-driven blended-learning training curriculum and programs solutions.
  • Developed sales and product training curriculum including new hire orientation, sales skills and technical competency assessments.
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List of regional training manager skills to add to your resume

Regional training manager skills

The most important skills for a regional training manager resume and required skills for a regional training manager to have include:

  • Customer Service
  • PowerPoint
  • Regional Training
  • Customer Satisfaction
  • Performance Management
  • Direct Reports
  • Training Sessions
  • Management Training
  • Store Operations
  • Product Knowledge
  • Training Materials
  • Training Classes
  • Payroll
  • Sales Training
  • Training Curriculum
  • Leadership Development
  • Loss Prevention
  • Development Programs
  • Blended Learning
  • Training Courses
  • Staff Development
  • Human Resources
  • Sales Associates
  • Sales Reps
  • Store Management
  • LMS
  • Staff Training
  • Training Manuals
  • POS
  • Inventory Control
  • Regional Management
  • Management Development
  • DM
  • Led Training
  • Product Training
  • Training Modules
  • Guest Satisfaction
  • Various Training
  • Professional Development
  • Sales Techniques
  • Sales Growth
  • ROI
  • On-The-Job Training
  • Training Seminars
  • Gross Profit
  • Training Programs
  • MIT
  • Retail Locations
  • Performance Reviews
  • Sales Performance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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