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Registered Nurse Case Manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Cinthya Sotelo,

Diane Salvador Ph.D.

Registered Nurse Case Manager Example Skills

Below we've compiled a list of the most critical registered nurse case manager skills. We ranked the top skills for registered nurse case managers based on the percentage of resumes they appeared on. For example, 23.5% of registered nurse case manager resumes contained patients as a skill. Continue reading to find out what skills a registered nurse case manager needs to be successful in the workplace.

15 registered nurse case manager skills for your resume and career

1. Patients

Here's how registered nurse case managers use patients:

Case manager for patients with medical conditions that required collaboration with provider for treatment orders and appointments.
Provided direct care to terminally ill patients and support to family members, collaboration with interdisciplinary team.

2. Home Health

Here's how registered nurse case managers use home health:

Supported patient transitions through effective communication and interventions by arranging non-complex home health set-up with patient/family members preferred agencies.
Assure regulatory compliance including achieving and maintaining Hospice/Home Health Medicare Certification.

3. Discharge Planning

Here's how registered nurse case managers use discharge planning:

Participated in development case management program to assist quality inpatient care across the care continuum, and facilitate discharge planning.
Developed and implemented Plan Of Care and Discharge planning under Medicare/Medicaid and Managed Care in accordance to federal regulations.

4. Rehabilitation

Here's how registered nurse case managers use rehabilitation:

Coordinated and collaborated with physicians, insurers, and interdisciplinary team to manage positive outcomes for short term rehabilitation patient.
Coordinated monthly worker's compensation meetings between physician and physical/occupational therapist to review the effectiveness of the rehabilitation treatment plan.

5. Care Coordination

Here's how registered nurse case managers use care coordination:

Secured top-quality care via advocacy, assessment, planning, facilitation, and improving care coordination through communication and collaboration.
Provided education to nurses and physicians regarding benefits and purpose of case management services for utilization review and care coordination.

6. Quality Care

Here's how registered nurse case managers use quality care:

Investigated patient care alternatives to provide cost effective quality care individualized to specific patient needs.
Focused primarily on patient assessment, delivery of quality care, supervision of auxiliary staff.

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7. Utilization Review

Another name for utilization review is utilization management. It is the process of ensuring that healthcare services are used in a suitable manner. Utilization review is a critical component of adding value to the health care system. Mostly, UR is carried out by healthcare insurance companies, but hospitals and other healthcare providers also perform the process. Utilization review has three types of assessment namely: concurrent, prospective, and retrospective.

Here's how registered nurse case managers use utilization review:

Participated in Quality Improvement/Utilization Review activities.
Perform utilization review for Medicare/Medicaid/Commercial payers.

8. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how registered nurse case managers use community resources:

Assessed member and clinical information, collaborated with medical team and community resources to develop comprehensive Care Plans, utilizing CareAdvance.
Delivered high-quality and compassionate case management to indigent and low-income patient population, providing community resources and collaboration as needed.

9. Utilization Management

Here's how registered nurse case managers use utilization management:

Determined appropriate admission status of patients and served as primary utilization management contact with third party payers through an online database.
Participate in Interdisciplinary team meetings and Utilization Management rounds and provide information to assist with safe transitions of care.

11. Medical Necessity

Here's how registered nurse case managers use medical necessity:

Applied Inter-Qual Criteria to perform initial, concurrent and retrospective chart reviews for clinical appropriateness, medical necessity and treatment.
Provide clinical oversight for hospitalized patients to determine appropriate level of care and medical necessity of admissions and continued stays.

12. Symptom Management

Symptom management is the prevention or the earliest possible treatment of the symptoms of a disease, the side effects caused by the treatment of a disease, and the mental, social, and spiritual problems associated with a disease or its treatment. This treatment is given to prevent, control or alleviate complications and side effects, and to improve the comfort and quality of life of the patient.

Here's how registered nurse case managers use symptom management:

Work closely with Pharmacy Consulting Group and Medical Director in managing complicated pain control regimens and other symptom management.
Managed communication between physicians and families and monitored symptom management to assure patient comfort and dignity.

13. ST

Here's how registered nurse case managers use st:

Coordinate MD, PT, OT, ST, and Home Health office to provide continuum of care with appropriate disciplines.
Visit frequency and visit plotting, referral to disciplines including PT, OT, ST, MSW and Home Health Aid.

14. Excellent Interpersonal

Here's how registered nurse case managers use excellent interpersonal:

Provided excellent interpersonal skills, establishing community and strong family understanding to patient need.
Maintained excellent interpersonal skills, troubleshooting, and multitasking.

15. Primary Care

Here's how registered nurse case managers use primary care:

Supervised/consulted with ancillary disciplines such as medical social worker, nursing assistants, physical and occupational therapists and primary care providers.
Interacted with Primary Care Physicians and Hospice Medical Director to provide appropriate medications and treatments for patient specific needs.

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What skills help Registered Nurse Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Registered Nurse Case Manager resumes?

Cinthya Sotelo

Director of NP Programs, FNP Option Coordinator, California State University

Prior experience with patients, such as nursing assistant, EMT, etc. It is important for new graduate nurses to place the number of clinical hours on their resume to show what experiences they had during nursing school. Being bilingual will also stand out on a resume.

What hard/technical skills are most important for Registered Nurse Case Managers?

Diane Salvador Ph.D.

Executive Director and Professor, Elmhurst University

New nurses should be prepared to demonstrate proficiency in basic nursing care and procedures. It is important to realize that each hospital has its own policy and procedure to follow, so taking advantage of your nurse preceptor and orientation program will ensure you are familiar with these basic procedures.

What soft skills should all Registered Nurse Case Managers possess?

Natalya Pasklinsky

Executive Director of Simulation Learning, New York University

Advocacy and leadership skills needed to advance health equity, Skills in collaboration, systems thinking and community building for advancing care excellence and reform, skills in creating healthy work environments, and innovation skills for reimagining new structures and access for improving health for populations and communities.

What Registered Nurse Case Manager skills would you recommend for someone trying to advance their career?

Natalie Heywood DNP, RN, CNE

Clinical Assistant Professor, Website

When you are first starting as a nurse, it will be important to find a role that fits best for you. This could be in terms of the facility, unit, leadership, etc. To increase your salary potential as a nurse, you can focus on earning specialty certification for your area of specialization. An example of this would be an emergency room nurse earning their Certified Emergency Nurse (CNE) or an ICU nurse earning their Critical Care Certified Nurse (CCRN). In order to take these specialty exams, you usually need 2+ years of bedside practice. I recommend taking those first two years of your career to focus on gaining confidence in the RN role. Additionally, nurses can also look at furthering their education, through earning a graduate degree in nursing, which opens up opportunities including education and leadership roles. Many MSN-prepared nurses also work bedside.

What type of skills will young Registered Nurse Case Managers need?

Angela Mund

Vice President, American Association of Nurse Anesthetists

To meet the needs of our current volatile and complex healthcare landscape, all healthcare providers will need to understand the business of healthcare, in addition to providing expert patient care. Starting in 2025, all graduates from nurse anesthesia programs will be awarded a doctoral degree, a doctorate in nursing practice (DNP), or a doctorate in nurse anesthesia practice (DNAP). These degree programs include additional anesthesia experience as well as an understanding of effective leadership, healthcare economics and reimbursement, the use of big data for improving patient outcomes, and evidence-based practice.

What technical skills for a Registered Nurse Case Manager stand out to employers?

Dr. Antonio Fernandez

Professor, Barry University

To properly implement this new, inevitable working culture which will impact the job market, the employers will start looking for the new type of employee, capable of efficiently working alone, remotely, flexible in the hours, and schedule accommodation since no physical buildings will be necessary thus eliminating the need for the teams sharing a location in a given city or even country. Meeting, conferences, discussions will be held with participants in different geographical and time zones. The capacity to adapt to continuous changes and innovation will be an indispensable skill sought after by employers second only to the most important, the highest valued skill technical knowledge and expertise in the new formats. Computer, digitalization, web navigation, encryption of data and messages.

Do you want to know more?

List of registered nurse case manager skills to add to your resume

The most important skills for a registered nurse case manager resume and required skills for a registered nurse case manager to have include:

Patients
Home Health
Discharge Planning
Rehabilitation
Care Coordination
Quality Care
Utilization Review
Community Resources
Utilization Management
Social Work
Medical Necessity
Symptom Management
ST
Excellent Interpersonal
Primary Care
CMS
Compassion

EMR
InterQual
Patient Education
Disease Management
Physician Orders
SNF
Social Services
Medical Care
Excellent Organizational
IV
Family Education
Palliative Care
Health Aides
Physical Therapy
Patient Assessment
Hospice Care
Direct Patient Care

Disease Process
Medicare
Medicaid
Hospice Services
Patient Care
Registered Nursing
PET
Diabetes
Medication Management
Allergies
Medical-Surgical Nursing
MSW
IDT
Senior Care
Management System
Emotional Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Registered Nurse Case Manager Skills

Updated January 8, 2025

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