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Registered nurse manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Angela Mund,
Angela Mund
Registered nurse manager example skills
Below we've compiled a list of the most critical registered nurse manager skills. We ranked the top skills for registered nurse managers based on the percentage of resumes they appeared on. For example, 20.1% of registered nurse manager resumes contained patients as a skill. Continue reading to find out what skills a registered nurse manager needs to be successful in the workplace.

15 registered nurse manager skills for your resume and career

1. Patients

Here's how registered nurse managers use patients:
  • Educated/counseled patients regarding prenatal care/labor, sexually transmitted diseases, contraception, surgical procedures, self-breast exams, and disease management.
  • Filled all patient prescriptions via e-scribe and initiated prior authorizations for prescriptions not covered under patients prescription drug plan coverage.

2. Home Health

Here's how registered nurse managers use home health:
  • Nurse administrator providing oversight for a community based Medicare Certified Home Health agency.
  • Direct supervision: Home Health Aides and Licensed Practical Nurses/Licensed Vocational Nurses.

3. Care Management

Here's how registered nurse managers use care management:
  • Conduct assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment.
  • Designed and implemented community-based multidisciplinary care management interventions for medically and socially complex patients frequently utilizing ED and inpatient services.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how registered nurse managers use cpr:
  • Charge Nurse for ER and Medical floor: Night Supervisor* CPR and ACLS instructor for staff.
  • Instruct classes including: QMA, CPR, and Director of Certified Nursing Assistant Course.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how registered nurse managers use customer service:
  • Demonstrated excellent customer service through effective patient/family communication as well as timely interdisciplinary coordination on behalf of MD and patient.
  • Participate in ISO Quality Assurance of Service to maintain hospital excellent customer service continuous development.

6. Care Coordination

Here's how registered nurse managers use care coordination:
  • Promoted quality and participated in care coordination to ensure proper communication between caregivers, patients, referral sources and payers.
  • Provide Disease Management/Chronic Condition Management nursing services/care coordination to high risk, high cost Medicaid patients in a geographical region.

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7. Primary Care

Here's how registered nurse managers use primary care:
  • Promoted partnerships of members and their primary care providers and decreased utilization of urgent care and emergency department
  • Decreased unnecessary use of emergency department services by providing appropriate referrals to primary care physicians.

8. RN Care

Here's how registered nurse managers use rn care:
  • Support MA, CHF, and RN Care Managers and coordinate the clinical rotation of RN students in ambulatory care.
  • Served as RN Care Manager for patients suffering from acute and long-term illnesses and diseases in hospital setting.

9. Rehabilitation

Here's how registered nurse managers use rehabilitation:
  • Provided one on one preoperative orthopedic teaching for patients preparing for upcoming orthopedic surgery and rehabilitation.
  • Educated residents and their family members regarding diagnosis, treatment, rehabilitation and discharge planning.

10. Discharge Planning

Here's how registered nurse managers use discharge planning:
  • Contacted payers in timely manner with clinical information to assure authorization of admissions and initiation of appropriate discharge planning needs.
  • Discharge planning done in conjunction with facility providers to coordinate services based on review of benefit and eligibility.

11. Social Work

Here's how registered nurse managers use social work:
  • Supervised the social worker and activity coordinator while performing group therapy.
  • Worked with social worker and care managers to find long term placement, including group homes, for our long-term residents.

12. Resident Care

Here's how registered nurse managers use resident care:
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
  • Coordinated effectively daily operations including resident care, residents-family relations, staffing, contracts and maintenance.

13. Excellent Interpersonal

Here's how registered nurse managers use excellent interpersonal:
  • Dedicated patient advocate with excellent interpersonal/communication skills.
  • Earned a reputation for excellence in service delivery with excellent interpersonal skills and the ability to establish rapport with diverse patient populations

14. Compassion

Here's how registered nurse managers use compassion:
  • Leveraged compassion in facilitating pain management and completing prescribed treatments including dosage changes, blood glucose checks, and ambulation.
  • Assist with significant phone triage and scheduling appointments utilizing nursing knowledge, compassion and excellent communication skills.

15. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how registered nurse managers use infection control:
  • Researched/documented data and provided education regarding Infection Control for monthly QA meetings.
  • Developed, implemented, evaluated and directed infection control practices for campus.
top-skills

What skills help Registered Nurse Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young registered nurse managers need?

Angela MundAngela Mund LinkedIn profile

Vice President, American Association of Nurse Anesthetists

To meet the needs of our current volatile and complex healthcare landscape, all healthcare providers will need to understand the business of healthcare, in addition to providing expert patient care. Starting in 2025, all graduates from nurse anesthesia programs will be awarded a doctoral degree, a doctorate in nursing practice (DNP), or a doctorate in nurse anesthesia practice (DNAP). These degree programs include additional anesthesia experience as well as an understanding of effective leadership, healthcare economics and reimbursement, the use of big data for improving patient outcomes, and evidence-based practice.

What skills stand out on registered nurse manager resumes?

Angela MundAngela Mund LinkedIn profile

Vice President, American Association of Nurse Anesthetists

To become a CRNA, the applicant must first be a registered nurse and graduate of a baccalaureate nursing program. A minimum of one year of clinical experience in an intensive care unit (ICU) is required. The application process is rigorous, and many nurse anesthesia programs are seeing higher than typical applicant numbers, perhaps due to the impact of COVID-19 on the ICU nurse workforce.

The most competitive applicants will have an overall GPA >3.5. Basic science courses are heavily weighted with respect to both course grade and type of course. A competitive resumé should include evidence of clinical expertise, leadership, volunteerism, and scholarly work. In addition, all registered nurse applicants should have shadowed a CRNA to learn about the profession prior to application. The interview process may include assessments of critical thinking, decision-making, and emotional intelligence.

What soft skills should all registered nurse managers possess?

Diane Salvador Ph.D.

Executive Director and Professor, Elmhurst University

The most important skill for new nursing graduates is critical thinking. You will be put into varying roles and assume different responsibilities. You must critically think and evaluate situations you find yourself in and make wise nursing decisions. Another important skill that we emphasize in education is communication - this is key to safe, quality care.

What hard/technical skills are most important for registered nurse managers?

Diane Salvador Ph.D.

Executive Director and Professor, Elmhurst University

New nurses should be prepared to demonstrate proficiency in basic nursing care and procedures. It is important to realize that each hospital has its own policy and procedure to follow, so taking advantage of your nurse preceptor and orientation program will ensure you are familiar with these basic procedures.

What registered nurse manager skills would you recommend for someone trying to advance their career?

Michelle Hampton Ph.D.Michelle Hampton Ph.D. LinkedIn profile

Associate Professor, San Jose State University

I think there are always opportunities to work and gain experience once the nurse is licensed. They might need to be creative, flexible, and work where there's a need. That might be a specialty area they hadn't considered or a geographic area that requires some travel. I don't think a gap year is inevitable for all new graduates and there might be opportunities for them to find work, and they can always continue the learning process after you're employed, even if it's not your dream job. The more significant obstacle seems to be for students who are currently still in nursing programs.

Clinical sites weren't accepting students for several months, and now that they are again, they have significantly limited the number of students allowed at one time and the number of hours they can train. When a staff member or patient tests positive, students are pulled from the site for some time, and students are struggling to get the minimum number of hours required to continue progressing in the nursing program. Some schools have even suspended admission for new groups of students instead choosing to focus on getting the current students through the program.

What technical skills for a registered nurse manager stand out to employers?

Dr. Antonio FernandezDr. Antonio Fernandez LinkedIn profile

Professor, Barry University

To properly implement this new, inevitable working culture which will impact the job market, the employers will start looking for the new type of employee, capable of efficiently working alone, remotely, flexible in the hours, and schedule accommodation since no physical buildings will be necessary thus eliminating the need for the teams sharing a location in a given city or even country. Meeting, conferences, discussions will be held with participants in different geographical and time zones. The capacity to adapt to continuous changes and innovation will be an indispensable skill sought after by employers second only to the most important, the highest valued skill technical knowledge and expertise in the new formats. Computer, digitalization, web navigation, encryption of data and messages.

List of registered nurse manager skills to add to your resume

Registered nurse manager skills

The most important skills for a registered nurse manager resume and required skills for a registered nurse manager to have include:

  • Patients
  • Home Health
  • Care Management
  • CPR
  • Customer Service
  • Care Coordination
  • Primary Care
  • RN Care
  • Rehabilitation
  • Discharge Planning
  • Social Work
  • Resident Care
  • Excellent Interpersonal
  • Compassion
  • Infection Control
  • Community Resources
  • Acls
  • Quality Patient Care
  • Triage
  • Senior Care
  • Medicaid
  • EMR
  • Medication Management
  • Direct Patient Care
  • Utilization Review
  • Staff Development
  • Disease Management
  • Patient Education
  • Patient Satisfaction
  • HIPAA
  • Excellent Organizational
  • Performance Evaluations
  • Federal Regulations
  • Medical Necessity
  • OSHA
  • Medical Care
  • Medication Administration
  • CMS
  • Registered Nursing
  • LTC
  • ICU
  • IV
  • JCAHO
  • Employee Engagement
  • Physician Orders
  • Staff Education
  • Medical Assistants
  • Health Education
  • Team Work
  • MDS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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