Registration clerk job description

Large dealership seeking an experienced title/registration clerk. CDK experience helpful but not necessary. We offer 401K, PTO and medical.
Qualifications

Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.

Physical Requirements

Surroundings
spend time indoors in air-conditioned areas.

Sitting
on a regular basis

Standing
on a regular basis

Walking
infrequently

Bending, twisting and/or stooping
infrequently

Kneeling and/or Squatting
infrequently

Lifting
25 lbs to 50 lbs

Reaching and/or lifting overhead
infrequently

Climbing
stairs

Repetitive hand/finger movement
on a regular basis

Grasping/grabbing with hands
infrequently

Pushing and Pulling
infrequently

Expectations

General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Job-Specific Expectations
Establish a formal policy for the dealership in regards to warranty/goodwill administration, develop a budget and utilize it consistantly.
Make sure that all qualified warranty claims are submitted promptly and appropriately.
Conduct trainings for dealership staff on warranty definitions, procedures and policies.
Stay current on warranty policies and procedures.
Act as contact between the dealership and manufacturer with respect to all concerns related to warranty.
Act as a contact for customers to make sure they are knowledgeable about warranty policies. Make sure all customer concerns and issues are responded to quickly and appropriately
Ensure customer satisfaction by managing and/or supervising the entire warranty claims process from initial customer contact to claim reconciliation and customer satisfaction according to guidelines of the appropriate warranty policy. This process includes decision making for claim eligibility.

RESPONSIBILITIES

Molokai General Hospital is a 15-bed rural health care facility with a Critical Access Hospital designation. It provides the only emergency room for the residents and visitors on the island of Molokai. MGH is an affiliate of The Queen's Health System since 1987. The Queen's Health System 'ohana includes over 8000 employees and more than 1400 physicians with 1,000 specialists statewide.

Molokai General Hospital provides acute care, inpatient hospice, skilled nursing, and low-risk obstetrical services. We also offer primary care in a rural health clinic, chemotherapy, limited specialty procedures, diabetes management, family planning, physical therapy (including aquatic therapy), veteran's services and chronic disease navigation services.

Molokai General Hospital is committed to providing being a best place to work and practice. The ideal candidate will embody the spirit of aloha to work together with our organization and community to fulfill the intent of our founders, Queen Emma and King Kamehameha IV, to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

I. JOB SUMMARY/RESPONSIBILITIES

Responsible to the Business Services Supervisor. Registers all patients for Inpatient, Outpatient, and Emergency Room services. Performs clerical work involving and relating to collection of payments. Inputs demographic information and verifies insurance eligibility at the point of service. Responsible for verifying insurance specific criteria needs for patients admissions.

II. TYPICAL PHYSICAL DEMANDS

Essential functions- Seeing, hearing, speaking, standing, walking, stooping/bending, kneeling, finger dexterity, carrying weight up to 50 pounds, reaching above, at, and below shoulder level.

Continuous: Seeing, hearing, speaking, finger dexterity, reaching at and below shoulder level.

Operates computer, printer, scanner, fax, copier, and calculator.

III. TYPICAL WORKING CONDITIONS

Not substantially subjected to adverse environmental conditions, noise and/or vibration, hazardous physical conditions, or atmospheric conditions which affect the respiratory system or the skin.

IV. MINIMUM QUALIFICATIONS

A. Education/Certification and Licensure:

1. High School graduate or the equivalent education to demonstrate ability to communicate effectively in English, both orally and in writing required.

2. BLS/HCP certification within 6 months of hire date.

B. Experience:

1. Ability to type 40wpm.

2. Knowledge of automated systems and computer applications with demonstrated proficiency in using a mouse and keyboard.

3. Knowledge of medical terminology preferred.

4. Prior experience in a health care facility, physician's office, insurance or customer service.

5. Experience with Windows operating system and software applications, such as Word, Excel, etc.

7. Experience with computer based applications, SMS and/or EPIC systems preferred.

Equal Opportunity Employer/Disability/Vet

Job Purpose or Objective(s): Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic. Ensuring that the information received is accurate.

Primary Tasks:

• Accurately gathers information from patients ensuring all paperwork is properly completed.
• Enter and verify patient demographics, including billing information while ensuring all information is accurate at time of patient check in.
• Prepare medical record(s) as needed.
• Verify active or inactive coverage by using the Patient Access Advisor.
• Screen patient for third party payer, and if needed, direct patient to benefits coordinator.
• Establish new patient chart information by using eligibility guidelines and screens for patient eligibility by using the Federal Recognized Tribe List.
• Keep accurate records for new chart book, patient log sheet, kept for monthly reporting.
• Other duties as assigned within scope and competency of the associate.

Required Education, Skills and Experience:

MINIMUM

• High school diploma or GED
• Basic computer and typing skills
• Ability to follow directions
• Strong communication skills
• Excellent customer service skills
• Ability to remain calm and professional, even in emergency situations
• Strong organizational abilities and attention to detail
• Ability to multi-task

TARGET

• High school diploma or GED
• Intermediate computer experience, with fast, accurate typing skills
• Independent worker who can follow directions
• Excellent communication skills
• Excellent customer service skills
• Must be able to remain calm under stressful situations
• Strong organizational skills with the ability to pay attention to detail
• Multi-tasker who gets thing done timely
• One year experience in patient registration and experience adding or sequencing medical insurance