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Become A Registration Representative

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Working As A Registration Representative

  • Getting Information
  • Processing Information
  • Interacting With Computers
  • Documenting/Recording Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • $34,350

    Average Salary

What Does A Registration Representative Do At Slidell Memorial Hospital

* Meets organizational expectations as defined by the Employee Standards of Performance, hospital and department policies and procedures, and the hospital's strategic goals.
* Verbalizes a clear understanding of continuous quality improvement and customer satisfaction measures and actively participates in improvement initiatives.
* Accurately completes demographic data, financial data and medical information data collection.
* Pre-admit and/or pre-register patients for scheduled services.
* Verifies benefits on patients.
* Obtains precertification on workman's comp, and obtains pre-certification number on all managed care if necessary.
* Identifying and notifying patient financial obligation amounts, i.e. co-payments, co-insurance, deductibles, etc.
* Determining estimated cost of services being rendered.
* Collecting accident information.
* Responds to and resolves verbal and written inquiries.
* Recognizes, identifies and resolves problems and issues that arise without direct supervision.
* Assumes responsibility and accountability for skills, performance and behavior in accordance with hospital and registration policy and procedures.
* Performs other duties as assigned or directed to ensure smooth operation of the organization

What Does A Registration Representative Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
* Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.
* May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
* Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
* Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
* May also assist with scheduling and coordinating post discharge care for patients.
* KNOWLEDGE

What Does A Registration Representative Do At Valley View Medical Center

* registration and check-out of patients- obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
* Assures completion of forms and signatures, authorization and consents.
* Collects office visit co-pay, answers telephone, and other general front office duties.
* Job includes multi-tasking and ability to prioritize in a busy, high volume, multi-physician pediatric office.
* Some schedule flexibility required.
* Full Time Days
* Spanish speaking helpful but not required

What Does A Registration Representative Do At Ascension Health

* Greets patients and visitors, responds to questions/concerns and directs them to appropriate location.
* Provides on-going communication with clinical staff regarding patient status.
* Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
* Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
* Determines and accepts required payments, including co-pays and deductibles

What Does A Registration Representative Do At Cleveland Clinic

* Registers patients, including verification and entry of all patient demographics and insurance information upon walk-in.
* Ensures authorizations are obtained and documented as needed on patient accounts and plan codes are entered accurately.
* Collaborates with co-workers and other department team members and physicians to identify patients with financial liability.
* Collects required copayments, along with any past due amounts currently outstanding.
* Inventories patient valuables for safekeeping during surgical procedures and ED admissions.
* Ensures medical necessity coding compliance for all scheduled procedures.
* Coordinates follow-up Physician appointments for all discharged patients from the Emergency Department (ED) as requested.
* Processes all Patient Status Change Requests received.
* Maintains all Joint Commission and AHCA compliance documentation for internal and external regulatory audits.
* Monitors all registration claim edit work queues for accuracy.
* Completes laboratory draw registration requisitions for scheduled and walk-in patients, specimen drop labs, and transplant medical evaluations.
* Reconciles end of day batches, and prepares deposit bank bags for all monies collected, including online credit card and ADT systems, and scans all corresponding documentation for final end of day reconciliation.
* Completes ED registrations for all International Air Ambulance, Fire Rescue, and Cruise Line patients presenting in the ED in accordance with all EMTALA guidelines.
* Other duties as assigned

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How To Become A Registration Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Registration Representative jobs

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Registration Representative Demographics

Gender

  • Female

    84.5%
  • Male

    13.0%
  • Unknown

    2.5%

Ethnicity

  • White

    78.0%
  • Hispanic or Latino

    14.1%
  • Asian

    6.1%
  • Unknown

    1.4%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    85.7%
  • French

    3.2%
  • Arabic

    3.2%
  • Swedish

    1.6%
  • Portuguese

    1.6%
  • Japanese

    1.6%
  • Armenian

    1.6%
  • Italian

    1.6%
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Registration Representative

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Registration Representative Education

Registration Representative

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Top Skills for A Registration Representative

EmergencyRoomPatientsCustomerServiceSkillsPatientDemographicInformationInsuranceVerificationDataEntryInsuranceCompaniesMedicalRecordsEmergencyDepartmentPatientRegistrationFinancialInformationPatientInsuranceInformationSwitchboardComputerSystemPhoneCallsInsuranceEligibilityHippaRadiologyInsuranceCoverageMedicaidPatientAccounts

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Top Registration Representative Skills

  1. Emergency Room Patients
  2. Customer Service Skills
  3. Patient Demographic Information
You can check out examples of real life uses of top skills on resumes here:
  • Created permanent accounts for emergency room patients upon arrival.
  • Exercised customer service skills and the mission of the hospital with any patient, family member, and/or colleague.
  • Obtained patient demographic information and verified insurance plan coverage.
  • Called/Used Passport/Diamond for insurance verification to contact insurance carriers to verify coverage and billing information for patients.
  • Compared data entry with source documents to detect errors and make necessary corrections.

Top Registration Representative Employers

Registration Representative Videos

Dartmouth-Hitchcock Apprenticeships

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