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Become A Registration Specialist

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Working As A Registration Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Registration Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Registration Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Registration Specialist jobs

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Registration Specialist Career Paths

Registration Specialist
Scheduler Operations Manager General Manager
Account Manager
5 Yearsyrs
Office Administrator Accounts Payable Clerk Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Clerk Office Manager Business Office Manager
Business Office Director
8 Yearsyrs
Patient Service Representative Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Case Manager
Career Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Director
9 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Collections Specialist Licensed Practical Nurse Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Clerk Case Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Finance Counselor Account Manager Sales Consultant
Finance Manager
7 Yearsyrs
Scheduling Coordinator Human Resources Coordinator Controller
Finance Services Director
10 Yearsyrs
Registered Nurse Clinical Instructor Assistant Professor
Medical Director
9 Yearsyrs
Specialist Account Manager Sales Manager
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Finance Counselor Supervisor, Patient Access Patient Care Manager
Patient Relations Director
10 Yearsyrs
Insurance Verification Specialist Finance Counselor Service Supervisor
Patient Services Manager
8 Yearsyrs
Office Administrator Practice Manager
Practice Administrator
10 Yearsyrs
Scheduler Scheduling Coordinator Billing Specialist
Practice Manager
9 Yearsyrs
Scheduling Coordinator Front Desk Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
Patient Access Representative Scheduler Operations Manager
Service Director
9 Yearsyrs
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Average Length of Employment
Billing Specialist 3.1 years
Revenue Specialist 2.6 years
Registrar 2.6 years
Medical Clerk 2.5 years
Specialist 2.5 years
Patient Registrar 2.5 years
Registration Clerk 2.5 years
Admitting Clerk 2.4 years
Patient Advocate 2.3 years
Patient Liaison 2.3 years
Top Employers Before
Cashier 6.7%
Internship 4.1%
Secretary 3.2%
Manager 3.1%
Server 2.2%
Supervisor 2.1%
Top Employers After
Internship 3.8%
Cashier 3.5%
Specialist 3.3%
Scheduler 3.2%
Supervisor 2.6%
Server 2.6%

Registration Specialist Demographics

Gender

Female

84.5%

Male

14.0%

Unknown

1.5%
Ethnicity

White

81.6%

Hispanic or Latino

10.5%

Asian

5.8%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

64.1%

French

10.3%

Portuguese

2.6%

German

2.6%

Hindi

2.6%

Arabic

2.6%

Russian

1.3%

Khmer

1.3%

Vietnamese

1.3%

Gujarati

1.3%

Carrier

1.3%

Dutch

1.3%

Hmong

1.3%

Polish

1.3%

Navajo

1.3%

Korean

1.3%

Thai

1.3%

Italian

1.3%
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Registration Specialist Education

Schools

University of Phoenix

16.5%

Ozarks Technical Community College

6.1%

West Virginia University

6.1%

Grand Rapids Community College

5.7%

Troy University

5.7%

Ashford University

5.2%

Grand Valley State University

5.2%

Kaplan University

4.7%

Northern Michigan University

4.7%

Columbus State Community College

4.2%

Kirkwood Community College

4.2%

Auburn University-Montgomery

4.2%

Alabama State University

3.8%

Ivy Tech Community College of Indiana

3.8%

Liberty University

3.8%

Owens Community College

3.3%

Ferris State University

3.3%

South University

3.3%

Davenport University

3.3%

Everest Institute

2.8%
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Majors

Business

27.4%

Health Care Administration

18.2%

Nursing

6.9%

Medical Assisting Services

6.6%

Psychology

5.1%

Accounting

4.0%

Criminal Justice

3.8%

General Studies

3.7%

Management

3.3%

Human Resources Management

2.3%

Nursing Assistants

2.2%

Social Work

2.0%

English

2.0%

Computer Information Systems

1.9%

Communication

1.8%

Liberal Arts

1.8%

Medical Technician

1.8%

Computer Science

1.7%

Education

1.6%

Marketing

1.6%
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Degrees

Other

30.9%

Bachelors

29.7%

Associate

18.3%

Masters

9.4%

Certificate

6.4%

Diploma

3.7%

License

1.0%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Registration Specialist

CustomerServiceFinancialInformationEmergencyRoomPatientDemographicInformationDataEntryMedicalRecordsInsuranceCompaniesPatientRegistrationClinicalStaffInsuranceVerificationPhoneCallsMedicalChartsComputerSystemAppointmentSchedulingPatientInsuranceInformationMedicaidHipaaEmergencyDepartmentHippaInsuranceCoverage

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Top Registration Specialist Skills

  1. Customer Service
  2. Financial Information
  3. Emergency Room
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service and general information to Santa Clara Convention Center visitors.
  • Interviewed incoming patients, relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
  • Completed registration documents for incoming emergency room patients.
  • Created accounts for outpatient testing Verified insurance eligibility Accountable for accurate patient demographic information
  • JOB DUTIES: data entry, checking patients in and out, verifying insurances, collections, switch board, breaking charts

Top Registration Specialist Employers

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