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Become A Registration Specialist

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Working As A Registration Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $50,607

    Average Salary

What Does A Registration Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Registration Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Registration Specialist Jobs

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Registration Specialist Career Paths

Registration Specialist
Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Scheduler Office Administrator Bookkeeper
Business Office Manager
8 Yearsyrs
Scheduler Specialist Case Manager
Clinical Manager
8 Yearsyrs
Registered Nurse Staff Nurse Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Registered Nurse Clinical Instructor Dental Hygienist
Dental Office Manager
5 Yearsyrs
Specialist Case Manager Admissions Coordinator
Director Of Admissions
7 Yearsyrs
Account Representative Case Manager Admissions Coordinator
Director Of Admissions And Marketing
7 Yearsyrs
Office Administrator Accounts Receivable Specialist Medical Biller Coder
Medical Office Manager
5 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Nurse Manager
9 Yearsyrs
Specialist Paralegal Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Patient Service Representative Patient Access Representative Supervisor, Patient Access
Patient Account Manager
7 Yearsyrs
Billing Specialist Specialist Case Manager
Patient Care Manager
6 Yearsyrs
Finance Counselor Supervisor, Patient Access Patient Account Manager
Patient Relations Director
10 Yearsyrs
Office Administrator Service Coordinator Service Supervisor
Patient Services Manager
8 Yearsyrs
Patient Access Representative Scheduler Office Administrator
Practice Manager
9 Yearsyrs
Patient Service Representative Billing Specialist Billing Manager
Revenue Manager
8 Yearsyrs
Finance Counselor Account Manager Underwriter
Risk Manager
8 Yearsyrs
Account Representative Patient Service Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Do you work as a Registration Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Registrar 2.7 years
Registration Clerk 2.5 years
Patient Registrar 2.5 years
Top Employers Before
Cashier 7.5%
Teller 5.2%
Internship 4.4%
Manager 3.2%
Secretary 3.0%
Server 2.3%
Supervisor 2.2%
Top Employers After
Specialist 4.1%
Scheduler 3.9%
Cashier 3.9%
Internship 3.7%
Teller 3.1%
Server 2.9%

Do you work as a Registration Specialist?

Registration Specialist Demographics

Gender

Female

84.5%

Male

14.0%

Unknown

1.5%
Ethnicity

White

65.8%

Hispanic or Latino

14.1%

Black or African American

10.4%

Asian

6.2%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

63.6%

French

10.4%

Portuguese

2.6%

German

2.6%

Hindi

2.6%

Arabic

2.6%

Russian

1.3%

Khmer

1.3%

Vietnamese

1.3%

Gujarati

1.3%

Carrier

1.3%

Dutch

1.3%

Hmong

1.3%

Polish

1.3%

Navajo

1.3%

Korean

1.3%

Thai

1.3%

Italian

1.3%
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Registration Specialist Education

Schools

University of Phoenix

16.8%

Ozarks Technical Community College

6.5%

West Virginia University

6.1%

Troy University

5.6%

Grand Rapids Community College

5.1%

Ashford University

5.1%

Grand Valley State University

5.1%

Auburn University-Montgomery

4.7%

Kaplan University

4.7%

Northern Michigan University

4.7%

Columbus State Community College

4.2%

Ivy Tech Community College of Indiana

4.2%

Kirkwood Community College

3.7%

Alabama State University

3.7%

Liberty University

3.7%

Owens Community College

3.3%

Ferris State University

3.3%

South University

3.3%

Davenport University

3.3%

Ultimate Medical Academy - Clearwater

2.8%
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Majors

Business

27.2%

Health Care Administration

18.7%

Nursing

6.8%

Medical Assisting Services

6.3%

Psychology

5.4%

Accounting

4.1%

Criminal Justice

3.7%

General Studies

3.6%

Management

3.4%

Nursing Assistants

2.4%

Human Resources Management

2.4%

Social Work

1.9%

English

1.9%

Communication

1.9%

Computer Information Systems

1.9%

Computer Science

1.7%

Liberal Arts

1.7%

Medical Technician

1.7%

Marketing

1.7%

Education

1.6%
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Degrees

Other

30.8%

Bachelors

30.0%

Associate

18.0%

Masters

9.5%

Certificate

6.4%

Diploma

3.6%

License

1.0%

Doctorate

0.6%
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Top Skills for A Registration Specialist

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  1. Insurance Companies
  2. Customer Service
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Register incoming patients according to agency protocols * Determine the eligibility of hospital services with various insurance companies.
  • Provide exceptional customer service while interviewing patients in a fast-paced environment to obtain registration information.
  • Served as a Registration Specialist/Medical Records Clerk for busy medical clinic employing 7 medical providers and corresponding nursing staff.
  • Consolidate financial statements between US and China office.
  • Collected and entered on-line patient demographic and insurance information in various registration locations including admitting, emergency and out patient departments.

How Would You Rate Working As a Registration Specialist?

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Top Registration Specialist Employers

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