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Become A Registration Specialist

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Working As A Registration Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $31,720

    Average Salary

What Does A Registration Specialist Do At Unitedhealth Group

* Verification, Authorization and Compliance: Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
* Ensures the pre - registration process is complete for all assigned accounts at least 5 - days prior to the scheduled date of service whenever possible.
* Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage.
* When contacting payers directly, utilizes approved scripting.
* Obtains referral, authorization and pre - certification information and documents this information in the ADT system.
* When appropriate, ensures the payer receives a Notice of Admission on all admissions, scheduled and non - scheduled, with 24 - hours or the next business day.
* Meets CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes.
* Follows up on missing authorizations.
* If authorization is not obtained within 48 - hours prior to service, contacts patient to advise them of their financial responsibility.
* Thoroughly and accurately documents insurance verification and authorization information in the ADT system, identifying outstanding deductibles, co - payments, co - insurance, and policy limitations, and advises patient and collects amount due at or before the time of service.
* Identifies any outstanding balance due from previous visits, notifies patient during the financial clearance process and requests patient payment.
* Sets up payment plans for patients who cannot pay their entire current co - payment and / or past balance in one payment.
* Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations.
* Interviews self - pay patients to identify potential eligibility for government aid and / or other payer sources, including Medi
* Cal / Medicaid presumptive eligibility.
* Follows appropriate policy and / or refers to eligibility vendor.
* Understands and follows the “Delay / Defer” policy and escalates accounts that do not meet financial clearance requirements to Patient Registration leadership immediately.
* For patients who qualify, offers a flat rate discount based on estimated charges, percent of reimbursement, and / or hospital specific policy and procedure.
* Thoroughly and accurately documents the conversation with the patient regarding financial liabilities, agreement to pay and / or payment assistance.
* Clarifies division of financial responsibility if payment for services is split between a medical group and an insurance company.
* Ensures this information is clearly documented in the ADT system.
* Verifies medical necessity check has been completed for outpatient services.
* If not completed and only when appropriate, uses technology tool to complete medical necessity check and / or notifies patient that an ABN will need to be signed.
* Responsible for reviewing assigned accounts to ensure accuracy, and to ensure require documentation is obtained and complete
* Financial Processing and Assistance: Provides financial clearance services to self / pay patients prior to discharge or within 24 business hours.
* Provides on - site customer service assistance for walk - in patients with billing - related questions.
* Provides information to hospital personnel who are seeking answers to financial concerns on their patient’s behalf.
* When needed, works closely with Case Management / Utilization Review in ensuring services are appropriate for level of care provided (inpatient vs.
* outpatient and vice versa

What Does A Registration Specialist Do At Henry Schein, Inc.

* Prepare and submit dossiers to register new products, amend current product registrations and re-register existing product registrations with foreign agencies, including CE technical file preparation and maintenance.
* Respond effectively to international government agencies regarding inquiries/requests for additional information.
* Prepare and submit Certificate to Foreign Government applications with the FDA.
* Facilitate administrative and technical phases of regulatory submission, including coordination of legalization activities of documents.
* Proven ability to take the initiative to independently research various international regulations and formulate and communicate a comprehensive report based on research findings.
* Ability to maintain a supportive partnership with Manufacturing, Engineering, Sales/Marketing, and QA to accomplish objectives.
* Ability to adhere to time sensitive registration requests and deadlines to ensure global sales opportunities are met.
* Ability to make sound judgment decisions regarding registration timelines which ultimately effect inventory plans, sales and operations goals.
* Ability to track and monitor progress of submissions, approvals and renewals.
* Prepare monthly status reports for the Regulatory Affairs Management.
* Requires regular, reliable attendance.
* Participates in special projects and performs other duties as required

What Does A Registration Specialist Do At Mercy Medical Center Clinton

* Creates HARs for appointments after obtaining benefit information and authorizations.
* Perform insurance verification/precertification for all scheduled ambulatory visits including, but not limited to, office visits, radiology visits, high cost drug infusions.
* Contacts patients or patient guardians regarding insurance status issues or verification of insurance prior to patient arrival.
* Liason to Ambulatory Management regarding staff performance through documented rounds "on the job" training for service representatives and targeted communication of staff mistakes in registration.
* Provide support for the department by participating in special projects and assignments as needed

What Does A Registration Specialist Do At Uc Health

* Front Desk – Welcome Center
* Greets new outpatients upon arrival, reviews information for accuracy and updates the patient account to active status, completes check-in within the scheduling system to complete the admission.
* Complete registration and obtains and/or verify all demographic and insurance information making updates or corrections in the patient account system as appropriate. .
* Collects co-pay, deductible or other out-of-pocket liability and receipts the patient.
* Reviews any outstanding balances with patients at check in and provides a patient statement upon request.
* Attempts to collect on past due balances or refer the patient to the billing department or financial counselor to make arrangements to settle bill.
* Counts and balances cash drawers/boxes daily.
* Clearly documents all activity on the patient’s account in the patient accounting system.
* Monitors visitor access and issues passes as appropriate

What Does A Registration Specialist Do At Ascension Health

* Greets patients and visitors, responds to questions/concerns and directs them to appropriate location.
* Provides on-going communication with clinical staff regarding patient status.
* Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
* Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
* Determines and accepts required payments, including co-pays and deductibles.
* All other duties as assigned

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How To Become A Registration Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Registration Specialist jobs

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Registration Specialist Career Paths

Registration Specialist
Scheduler Operations Manager General Manager
Account Manager
5 Yearsyrs
Office Administrator Accounts Payable Clerk Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Clerk Office Manager Business Office Manager
Business Office Director
8 Yearsyrs
Patient Service Representative Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Case Manager
Career Manager
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Nursing Director
Clinical Director
9 Yearsyrs
Patient Access Representative Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Collections Specialist Licensed Practical Nurse Clinical Manager
Clinical Operations Manager
10 Yearsyrs
Clerk Case Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Finance Counselor Account Manager Sales Consultant
Finance Manager
7 Yearsyrs
Scheduling Coordinator Human Resources Coordinator Controller
Finance Services Director
10 Yearsyrs
Registered Nurse Clinical Instructor Assistant Professor
Medical Director
9 Yearsyrs
Specialist Account Manager Sales Manager
Office Manager
5 Yearsyrs
Registered Nurse Staff Nurse
Patient Care Manager
9 Yearsyrs
Finance Counselor Supervisor, Patient Access Patient Care Manager
Patient Relations Director
10 Yearsyrs
Insurance Verification Specialist Finance Counselor Service Supervisor
Patient Services Manager
8 Yearsyrs
Office Administrator Practice Manager
Practice Administrator
10 Yearsyrs
Scheduler Scheduling Coordinator Billing Specialist
Practice Manager
9 Yearsyrs
Scheduling Coordinator Front Desk Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
Patient Access Representative Scheduler Operations Manager
Service Director
9 Yearsyrs
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Registration Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • German

  • Hindi

  • Arabic

  • Russian

  • Khmer

  • Vietnamese

  • Gujarati

  • Carrier

  • Dutch

  • Hmong

  • Polish

  • Navajo

  • Korean

  • Thai

  • Italian

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Registration Specialist

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Registration Specialist Education

Registration Specialist

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Top Skills for A Registration Specialist


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Top Registration Specialist Skills

  1. Customer Service
  2. Financial Information
  3. Emergency Room
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service and general information to Santa Clara Convention Center visitors.
  • Interviewed incoming patients, relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
  • Completed registration documents for incoming emergency room patients.
  • Created accounts for outpatient testing Verified insurance eligibility Accountable for accurate patient demographic information
  • JOB DUTIES: data entry, checking patients in and out, verifying insurances, collections, switch board, breaking charts

Top Registration Specialist Employers

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