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Become A Registration Specialist

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Working As A Registration Specialist

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $32,000

    Average Salary

What Does A Registration Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Registration Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Registration Specialist Jobs

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Registration Specialist Career Paths

Registration Specialist
Patient Access Representative Billing Specialist Administrator
Business Office Manager
7 Yearsyrs
Patient Access Representative Billing Specialist Accountant
Accounts Receivable Manager
6 Yearsyrs
Patient Access Representative Coordinator Account Executive
Relationship Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Case Manager
Patient Care Manager
5 Yearsyrs
Specialist Consultant Office Manager
Billing Manager
7 Yearsyrs
Specialist Account Executive Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Specialist Consultant Case Manager
Clinical Manager
8 Yearsyrs
Billing Specialist Accountant Account Manager
Client Services Manager
7 Yearsyrs
Scheduler Human Resources Coordinator Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Scheduler Executive Assistant Case Manager
Director Of Admissions
7 Yearsyrs
Scheduler Executive Assistant Administrative Manager
Administrative Director
8 Yearsyrs
Finance Counselor Patient Service Representative Medical Coder
Billing Supervisor
6 Yearsyrs
Finance Counselor Medical Coder Billing Manager
Revenue Manager
8 Yearsyrs
Patient Service Representative Patient Care Coordinator Nurse Manager
Patient Relations Director
10 Yearsyrs
Finance Counselor Medical Coder Billing Supervisor
Patient Account Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Clinical Manager
Patient Services Manager
7 Yearsyrs
Office Administrator Accounts Receivable Specialist Office Supervisor
Supervisor, Patient Access
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Registration Clerk 2.7 years
Admitting Clerk 2.6 years
Patient Liaison 2.4 years
Insurance Verifier 2.3 years
Top Careers Before Registration Specialist
Cashier 9.4%
Internship 4.4%
Secretary 2.8%
Manager 2.7%
Server 2.3%
Top Careers After Registration Specialist
Cashier 6.0%
Specialist 3.9%
Scheduler 3.6%
Internship 2.8%
Server 2.7%

Do you work as a Registration Specialist?

Registration Specialist Demographics

Gender

Female

75.3%

Male

13.3%

Unknown

11.4%
Ethnicity

White

65.5%

Hispanic or Latino

14.7%

Black or African American

10.9%

Asian

5.8%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

67.2%

French

6.4%

Portuguese

2.4%

Vietnamese

2.4%

German

2.4%

Carrier

2.4%

Russian

2.4%

Italian

2.4%

Hindi

1.6%

Dutch

1.6%

Arabic

1.6%

Khmer

0.8%

Navajo

0.8%

Thai

0.8%

Hungarian

0.8%

Chinese

0.8%

Gujarati

0.8%

Polish

0.8%

Cantonese

0.8%

Korean

0.8%
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Registration Specialist Education

Schools

University of Phoenix

18.0%

Troy University

6.3%

West Virginia University

6.0%

Grand Rapids Community College

5.7%

Kaplan University

5.7%

Ashford University

5.5%

Grand Valley State University

5.0%

University of Toledo

4.2%

Ozarks Technical Community College

4.2%

Alabama State University

4.2%

Davenport University

4.2%

Ivy Tech Community College of Indiana

3.9%

Columbus State Community College

3.7%

Missouri State University

3.7%

Northern Michigan University

3.7%

Everest Institute

3.4%

Ferris State University

3.4%

Franklin University

3.1%

Kirkwood Community College

3.1%

San Antonio College

3.1%
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Majors

Business

25.7%

Health Care Administration

18.8%

Medical Assisting Services

8.1%

Nursing

7.4%

Psychology

5.5%

Accounting

3.8%

General Studies

3.8%

Management

3.7%

Criminal Justice

3.5%

Communication

2.1%

Computer Information Systems

2.1%

Social Work

1.8%

Human Resources Management

1.8%

Nursing Assistants

1.8%

Liberal Arts

1.7%

Sociology

1.6%

Marketing

1.6%

Computer Science

1.6%

Medical Technician

1.6%

Human Services

1.5%
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Degrees

Other

31.9%

Bachelors

30.3%

Associate

17.3%

Masters

8.1%

Certificate

6.7%

Diploma

4.3%

License

0.8%

Doctorate

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$32,000
View Detailed Salary Report
$23,000
Min 10%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$32,000
Median 50%
$44,000
Max 90%
Best Paying Company
WellSpan Health
Highest Paying City
Waterbury, CT
Highest Paying State
Connecticut
Avg Experience Level
2.6 years
How much does a Registration Specialist make at top companies?
The national average salary for a Registration Specialist in the United States is $32,466 per year or $16 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $44,000.

How Would You Rate The Salary Of a Registration Specialist?

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Top Skills for A Registration Specialist

  1. Insurance Companies
  2. Patient Care
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Register incoming patients according to agency protocols * Determine the eligibility of hospital services with various insurance companies.
  • Verify Insurance Set Appointments Ensure mandatory forms are complete Collect all copay Follow Up with patient care Records Management Jacksonville FL Jacksonville
  • Provided customer service in verification department, checking references and applicant information for validity.
  • Administered to register emergency room patients efficiently and accurately by obtaining appropriate signatures.
  • Served as a Registration Specialist/Medical Records Clerk for busy medical clinic employing 7 medical providers and corresponding nursing staff.

How Would You Rate Working As a Registration Specialist?

Are you working as a Registration Specialist? Help us rate Registration Specialist as a Career.

Top Registration Specialist Employers

Jobs From Top Registration Specialist Employers

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