Registration specialist job description

OneWorld Community Health Centers is a growing Omaha-based organization that employs over 500 people while still retaining a true family feel. Out of 1,400+ Community Health Centers nationwide, OneWorld ranks within the top 2% in terms of clinical outcomes. It takes all of us, with our various talents and positions, to achieve results like this. Our employees are united by a desire to help the community, and it shows.

We are looking for a bilingual Patient Registration Specialist who is passionate about making a difference for our patients through the delivery of high quality care and strong team work. The selected candidate will greet patients, register them for their appointments, screen them for service needs, enter their information accurately, and expedite requests to ensure a positive patient experience.

This is a full time position located on our main campus on 30th & L. The schedule will be 40 hours per week, generally Monday - Friday, 8am to 5pm.

To ensure the safety of our patients, employees, and communities, OneWorld Community Health Centers is requiring all employees to be fully vaccinated against COVID-19 effective November 15th, 2021. Exemptions may be granted for religious or medical accommodations.

QUALIFICATIONS:
- High School Diploma or GED preferred.
- Proficiency in both English and Spanish required.
- Strong computer skills, particularly in Microsoft Office products, required.
- Prior customer service experience preferred.

You can make a difference – in your life and the lives of others.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer

This role is eligible for a $2,000 sign on bonus

Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees.

This role is for a full-time opportunity primarily based out of our Plymouth Campus. Schedule is daytime clinic hours Monday - Friday, 8:00 AM - 4:30 PM (subject to change). Flexibility to float to various Summit locations if needed.

The Clinic Patient Registration Specialist provides initial access for all clinic and Ortho Quick patients including responsibility for greeting, registering, verifying medical and demographic information, scheduling follow up appointments, and notifying clinical team of patient arrival. This role also is responsible to provide general support and assistance to patients, teams and perform various administrative activities needed by our Revenue Cycle teams. This role is direct patient facing and requires excellence in providing customer and quality service.

Job duties:

• Provide excellent customer service to all patients, teams, providers and staff by being attentive, respectful and helpful
• Complete all aspects of Registration and Scheduling Standards efficiently and accurately to include: register & schedule patients by collecting needed medical and demographic information; collect, apply and reconcile co-pays and payments; obtain and accurately enter Insurance information; follow all insurance and scheduling protocols to assure accurate and compliant billing
• Prepare next day patient charts for teams; distribute couriered mail, postal mail and faxes
• Communicate with teams/providers, as necessary, to provide a seamless and positive experience for the patient
• Manage and coordinate patient pick up items including records and medical imaging CD's, while obtaining proper authorization and documentation
• Coordinate interpreters and QRC's as needed
• Assist with rescheduling patients when providers schedules change
• Responsible for ensuring the patient lobby is accessible, neat and orderly
• Performs various administrative duties and other duties, as needed and assigned

Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our OrthoQUICK clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 1000+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Education

• Required: High School

Experience

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be apart a team that is celebrated for completing challenging and significant work for the good of every patient? We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day!
Sound like a perfect match? Apply now - we can't wait to hear from you!

Summary:

Oversees patient flow from point of entry to destination and ensures timely, accurate, and professional service. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Counsels patients in all financial aspects of hospital admissions to ensure maximum reimbursement. Ensures a clear understanding of patient's financial responsibilities and assists or makes appropriate referrals if financial assistance is required. Answers incoming calls and directs patients and visitors appropriately, as needed. Monday - Friday, 8am - 5pm, no weekends or holidays!

Requirements:

+ High School Diploma/GED required.

+ Requires 2-4 years of relevant experience in a health care setting.

+ Requires experience in admitting and billing or collections.

+ Requires ability to learn and retain medical coding; ICD-9; CPT coding experience preferred.

+ Requires knowledge and understanding of hospital policies and procedures relating to claims submission.

+ Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.

+ Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

Indiana University Health has more than 34,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

Indiana University Health is Indiana's most comprehensive healthcare system with hospitals and specialties ranked among the nation's best by U.S. News & World Report.

A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REQNUMBER: 340595