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Rehab office coordinator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical rehab office coordinator skills. We ranked the top skills for rehab office coordinators based on the percentage of resumes they appeared on. For example, 14.6% of rehab office coordinator resumes contained rehabilitation as a skill. Continue reading to find out what skills a rehab office coordinator needs to be successful in the workplace.

15 rehab office coordinator skills for your resume and career

1. Rehabilitation

Here's how rehab office coordinators use rehabilitation:
  • Assisted the Program Manager in the administrative management of the rehabilitation department for two, separate Assisted Living/Retirement Facilities.
  • Demonstrated fitness-level appropriate exercises, coordinated, and monitored patients progress through the challenges of cardiac rehabilitation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how rehab office coordinators use customer service:
  • Assist with the Customer Service Department in answering phones, obtaining insurance eligibility/authorizations, sales, and meeting revenue objectives.
  • Provided the highest quality of customer service for staff, patients and their family members.

3. Patients

Here's how rehab office coordinators use patients:
  • Interviewed patients and relatives to obtain demographic and financial information required to complete the registration/admission process and recorded HIPAA compliant information.
  • Maintained equipment, supervised employees, assisted with budget, developed and delivered educational programs to patients and their significant others.

4. Cleanliness

Here's how rehab office coordinators use cleanliness:
  • Maintained cleanliness of the treatment area and maintenance of equipment on a daily basis.
  • Assisted patients with their daily routine, including feeding, cleanliness and basic needs.

5. Clean Laundry

Here's how rehab office coordinators use clean laundry:
  • Complete department and equipment maintenance, stock supplies and clean laundry, and order supplies.

6. Therapy Services

Here's how rehab office coordinators use therapy services:
  • Verified Insurance coverage for Pediatric Outpatient Therapy Services.
  • Assisted with patient care during therapy services; personal care, exercise set up, instruction, observation.

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7. Due Dates

Here's how rehab office coordinators use due dates:
  • Conduct employee interviews and performance reviews by established due dates.
  • Pull Assignment schedules (Project Scedules) Pull reports for Doc due dates, Create Separate report.

8. Speech Therapy

Speech therapy involves the assessment and treatment of communication problems and speech disorders hence used to improve communication.

Here's how rehab office coordinators use speech therapy:
  • Communicated with Insurance Companies and/or Medicare to ensure financial coverage for residents Physical, Occupational, and Speech Therapy.
  • Developed a system for managing care plans for clients receiving physical, occupational, speech therapy for an outpatient health-care facility.

9. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how rehab office coordinators use direct supervision:
  • Performed clerical duties within the department, including maintenance of patient files and records under the direct supervision of the therapist.
  • Work under direct supervision of the Rehab program manager, physical, occupational, speech therapists and their assistants.

10. MDS

Minimum Data Set or MDS refers to a standardized assessment tool used in Medicare and Medicaid-certified nursing facilities. It assists social services specialists with developing, organizing, and conducting programs to resolve and prevent problems relevant to substance abuse, human relations, or dependent care.

Here's how rehab office coordinators use mds:
  • Generate reports in ROX system, MDS reports, Case Details and Service Log Matrix.
  • Relay MDS minutes to Facility MDS Coordinator.

11. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how rehab office coordinators use performance reviews:
  • Tracked due date of all merit reviews, distributed and collected feedback for performance reviews.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how rehab office coordinators use payroll:
  • Assisted with payroll, assisted rehab manager with staffing/scheduling, completed patient scheduling in coordination with other facility staff.
  • Assured all employees submitted payroll information on a weekly basis and submitted all expense reports.

13. Technical Audits

Here's how rehab office coordinators use technical audits:
  • Completed technical audits of charts ensuring all documentation was present Mailed and tracked return of initial evaluations and certifications.
  • Completed technical audits to safeguard therapy physicians' orders and filing in compliance with state regulations for 3 facilities.

14. Administrative Management

Here's how rehab office coordinators use administrative management:
  • Assisted program manager in administrative management of rehab department.

15. PPDs

Here's how rehab office coordinators use ppds:
  • Verify therapists are current for all mandatory and/or required in-services and ensure all rehab staff are up to date for PPDs.
  • Tracked and ensured all rehab staff are current for PPDs.
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List of rehab office coordinator skills to add to your resume

Rehab office coordinator skills

The most important skills for a rehab office coordinator resume and required skills for a rehab office coordinator to have include:

  • Rehabilitation
  • Customer Service
  • Patients
  • Cleanliness
  • Clean Laundry
  • Therapy Services
  • Due Dates
  • Speech Therapy
  • Direct Supervision
  • MDS
  • Performance Reviews
  • Payroll
  • Technical Audits
  • Administrative Management
  • PPDs
  • Expense Reports
  • Administrative Services
  • Physical Therapy
  • Data Entry
  • Mechanical Checks
  • Merit Reviews
  • Occupational Therapy
  • Insurance Verification
  • PPS
  • Medical Charts
  • Patient Charts
  • Chart Audits
  • SLP
  • Medicaid
  • Insurance Coverage
  • Genesis
  • Medical Equipment
  • Rug
  • Schedule Appointments
  • SNF
  • Therapy Sessions
  • Computer System
  • DME
  • Optima
  • ATP
  • ROX

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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