Billing Associate jobs at Rehmann

- 98 jobs

Billing Coordinator II (Remote)
Halo 4.6
Sterling, IL jobs
Job DescriptionDescription: We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. HALO is looking for a Billing Coordinator II who will be responsible for managing the accuracy and timeliness of billing processes, including reviewing and resolving pricing discrepancies, maintaining consistent invoicing practices, and supporting both internal and external stakeholders. This role requires strong problem-solving skills, attention to detail, and the ability to work independently while managing multiple priorities. *** This role is Remote, with Central Time work hours. *** Responsibilities Review and resolve pricing discrepancies between customer orders and vendor invoices in collaboration with Order Processing team. Serve as a direct point of contact for customers and assigned Account Executives to address billing-related inquiries. Maintain consistency by ensuring 90% of invoicing occurs within the 0-14 day time frame. Escalate orders to leadership as necessary to ensure timely invoicing. Attend team meetings and provide insights on trends, resolution steps, and exceptions. Prepare, update, and maintain Excel spreadsheets as needed. Communicate effectively with Account Executives to resolve billing issues and provide one-touch resolution where possible. Exercise autonomy to diagnose customer situations and make sound decisions on prioritization to meet deadlines. Apply knowledge of sales orders, including cost, sell commission margins, and adjustments. Review freight charges and accurately apply or remove them as needed. Independently manage order holds and release workflows. Adapt to specific workflows that may vary depending on the team assignment. Requirements: 2+ years of experience in B2B and/or B2C Billing, Accounts Payable, Accounts Receivable. Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and Teams Experience in working in NetSuite and SharePoint is highly preferred Excellent typing (40 WPM) and 10-key data entry skills (8,000 KPM). Strong verbal and written communication skills. Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines. Ability to multi-task and perform well under pressure. Positive and professional demeanor with a strong customer service orientation. Proven problem-solving and critical thinking capabilities. Flexibility to work both independently and in a team environment. Willingness to work overtime when required. Ability to independently manage the invoicing process with minimal supervision. Preferred Skills Previous experience working directly with customers or sales teams in a billing or finance-related environment. Knowledge of sales order processes, commission structures, and margin adjustments. Experience identifying billing trends and proposing process improvements. Experience in Freight billing. Compensation: The estimated hourly range for this position is between $16.00 - $20.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That's why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. Career Advancement: At HALO, we're passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO's influential global network, leadership opportunities, and diverse perspectives. Culture: We love working here, and we're confident you will too. At HALO, you'll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday's limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you'll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
$16-20 hourly 19d ago
Billing Analyst Remote, Hybrid or On Site
ASB Sports Acquisition Inc. 4.0
Swanton, OH jobs
Job Description BILLING ANALYST Remote, Hybrid Remote or Fully On-Site CLASSIFICATION Non-Exempt REPORTS TO AR Manager PURPOSE STATEMENT To lift and inspire team stories. Game One is the premier provider of apparel, gear, and equipment unifying teams and fans in schools, clubs, and organizations. JOB SUMMARY A Billing Analyst is responsible for timely and accurate customer invoicing, credit and collections, and resolving customer concerns. JOB FUNCTIONS • Maintain customer master to ensure accurate contact information and billing settings. • View on hold orders and resolve credit issues to allow the order to process. • Review shipped not invoiced orders and resolve exceptions to allow invoicing. • Invoice complete orders and send to customers. • Assist customers with account questions and problems. • Assist with customer payments. Process credit card payments according to policy. • Send monthly statements to customers. • Follow up with customers on past due invoices and returned/failed payments. • Issues credit memos to customers. • Review open credits on assigned accounts and resolve through application or submitting a refund request form. • Resolve customer discrepancies in a professional manner. • Maintain an open line of communication with the BA Supervisor, Area AR Manager, AMs, and Sales in resolving issues with Customer Credit/ Past Due Invoices and other related A/R issues. • Support other team members with other duties as assigned. COMPETENCIES • Analytical aptitude. • Excellent problem-solving ability. • Strong verbal and written communication skills. • Outstanding attention to detail; organized and thorough. • Professional attitude and demeanor. • Responsible with a strong work ethic. EDUCATION AND EXPERIENCE • Minimum of 3 years' experience and/or training in an AR role preferred. • Strong Excel skills, including formulas. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Considerable time is spent at a desk using a computer. • Position can be located in an existing Game One location, hybrid, or remote. Equal Employment Opportunity Statement Game One is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identify, genetic information or any other characteristic protected by applicable federal, state or local laws.
$44k-56k yearly est. 4d ago
Billing Specialist (Healthcare) - Remote - Contract-to-Hire
Annexus Health 4.4
Philadelphia, PA jobs
Diverse experiences. A shared passion. At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare organization level. Billing Specialist We are seeking a Billing Specialist to join our growing Adparo team . This person will serve as a key liaison between our clients, financial assistance payers, and internal stakeholders to ensure accurate claims submission, timely resolution of claim issues, and correct payment application. The ideal candidate is detail-oriented, thrives in a service-focused, fast-paced environment, and is motivated by our mission of improving patient access to care. What You Will Do: Serve as the primary contact for outreach with financial assistance payers to resolve claims issues and manage open workflows. Collaborate with client business offices to: Obtain necessary documentation to secure claim approvals. Ensure accurate payment posting, including processing of virtual debit cards and checks. Resolve payment discrepancies and ensure proper claim routing upstream/downstream as needed. Support external partners on complex patient cases requiring advanced billing knowledge. Review and act on assigned tasks daily, updating task status, ownership, and notes across AssistPoint and client systems (billing software, EHR, etc.). Follow up on claims submitted to patient assistance programs and monitor claims aging reports to ensure timely payment. Enroll patients in assistance programs and submit claims based on identified opportunities. Facilitate secure, professional communication with clients and internal team members to ensure timely resolution of claim-related activities. Respond to any inbound client questions related to patient cases specific to claims management. Participate in discussions with leadership on overall claim queue health and progress. About You: This is a contract-to-hire position. During the contract period, you will work a standard schedule of 40 hours per week. The timing for conversion to full-time employment may vary and will be determined based on performance, business needs, and mutual fit. 3+ years of physician or medical billing experience (IV infusion billing preferred) Familiarity with billing systems such as GE Centricity, Unlimited Systems, or Epic Detail-oriented with strong organizational and problem-solving skills Clear, confident communicator with the ability to tailor messaging across stakeholders Self-motivated, able to work independently in a remote setting Tech-savvy and adaptable to multiple systems and workflow platforms Oncology or specialty billing experience is a plus Passionate about improving patient outcomes and access to care Love to have fun! Annexus Health is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Read more about the Annexus Health culture at annexushealth.com/about/.
$32k-43k yearly est. Auto-Apply 2d ago
Revenue Cycle Billing Specialist
Firstsource Solutions 4.3
Remote
Schedule: Monday through Friday, 8am to 4:30pm EST Pay: $18 to $22 per hour, D.O.E. The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims. Essential Duties and Responsibilities: * File claims using all appropriate forms and attachments * Handle Outbound calls and Maneuver between several different software systems * Research account denials and file written appeals, when necessary. * Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim. * Ensure the integrity of each claim that is billed. * Document in detail all efforts in CUBS system and any other computer system necessary. * Verify patient information and benefits. Additional Duties and Responsibilities: * Meet specified goals and objectives as assigned by management. * Maintain good working relationships with state and Federal agencies. * Resolve accounts in a timely manner. * Always maintain confidentiality of account information. * Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct. * Maintain awareness of and actively participate in the Corporate Compliance Program. * Maintain a confidential and orderly remote work area. * Assist with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations: * High school diploma or equivalent is required. * Formal training in the specialty of Insurance Billing preferred. * Knowledge of all insurance payers preferred. * Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and professional manner * Ability to stay on task with little or no management supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Capacity to prioritize multiple tasks using time management and organizational skills. * Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: * Remote work from home office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
$18-22 hourly 10d ago
Revenue Cycle Billing Specialist
Firstsource Solutions 4.3
Remote
Schedule: 8am to 4:30pm Pay: $17 to $22 per hour, D.O.E. The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims. Essential Duties and Responsibilities: * File claims using all appropriate forms and attachments * Handle Outbound calls and Maneuver between several different software systems * Research account denials and file written appeals, when necessary. * Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim. * Ensure the integrity of each claim that is billed. * Document in detail all efforts in CUBS system and any other computer system necessary. * Verify patient information and benefits. Additional Duties and Responsibilities: * Meet specified goals and objectives as assigned by management. * Maintain good working relationships with state and Federal agencies. * Resolve accounts in a timely manner. * Always maintain confidentiality of account information. * Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct. * Maintain awareness of and actively participate in the Corporate Compliance Program. * Maintain a confidential and orderly remote work area. * Assist with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations: * High school diploma or equivalent is required. * Formal training in the specialty of Insurance Billing preferred. * Knowledge of all insurance payers preferred. * Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and professional manner * Ability to stay on task with little or no management supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Capacity to prioritize multiple tasks using time management and organizational skills. * Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: * Remote work from home office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
$17-22 hourly 24d ago
Revenue Cycle Billing Specialist
Firstsource Solutions 4.3
Remote
Schedule: 8am to 4:30pm Pay: $18 to $22 per hour, D.O.E. The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims. Essential Duties and Responsibilities: * File claims using all appropriate forms and attachments * Handle Outbound calls and Maneuver between several different software systems * Research account denials and file written appeals, when necessary. * Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim. * Ensure the integrity of each claim that is billed. * Document in detail all efforts in CUBS system and any other computer system necessary. * Verify patient information and benefits. Payment Posting Responsibilities * Accurately post payments, denials, and adjustments from electronic remittance advice (ERA), explanation of benefits (EOB), and paper remits. * Reconcile daily deposits and batches to ensure accuracy and completeness. * Research and resolve unidentified payments, recoupments, and posting discrepancies. * Apply contractual adjustments and write-offs according to payer agreements. * Maintain accurate documentation of all payment posting activities. * Collaborate with billing and collections teams to resolve issues impacting payment posting. * Generate and review reports for payment posting accuracy and reconciliation. * Ensure compliance with HIPAA, CMS, and payer-specific regulations. * Assist with month-end balancing and reporting in coordination with accounting. * Identify opportunities for process improvement and workflow optimization. Additional Duties and Responsibilities: * Meet specified goals and objectives as assigned by management. * Maintain good working relationships with state and Federal agencies. * Resolve accounts in a timely manner. * Always maintain confidentiality of account information. * Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct. * Maintain awareness of and actively participate in the Corporate Compliance Program. * Maintain a confidential and orderly remote work area. * Assist with other projects as assigned by management. Educational/Vocational/Previous Experience Recommendations: * High school diploma or equivalent is required. * Formal training in the specialty of Insurance Billing preferred. * Knowledge of all insurance payers preferred. * Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments * Ability to always present oneself in a courteous and professional manner * Ability to stay on task with little or no management supervision * Demonstrate initiative and creativity in fulfilling job responsibilities * Capacity to prioritize multiple tasks using time management and organizational skills. * Proficient PC knowledge and the ability to type 30-40 wpm. Working Conditions: * Remote work from home office, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
$18-22 hourly 28d ago
Sr Billing Specialist
Ascensus 4.3
Florida jobs
This position is primarily responsible for the timely and accurate monthly invoicing of all plans and the processing of termination plans. Essential Duties and Responsibilities: • Perform monthly audits of all asset and non-asset-based invoices for accuracy and completeness. • Reconcile fees for asset and non-asset-based plans to those fees listed in the service agreements. • Prepare fee processing requests based on service and compensation agreement terms. • Handle special invoice and manual invoice requests. • Prepare and review partner level invoice (s), if applicable. • Review service agreements for final invoicing of recordkeeping, miscellaneous and termination fees. • Process internal conversions. • Prepare monthly wire and quarterly plan receivable reconciliations, if applicable. • Reconcile final payments prior to plan liquidations. • Request termination refunds. • Address & resolve internal and external (i.e. Alliance Partner) billing and Finance inquiries, including invoice and report requests. • Assist with updating address/phone changes, update billing systems as needed. • Create and maintain documents/procedures as needed to meet Sarbanes - Oxley requirements. • Perform other duties and special projects as assigned by management. • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture. Minimum Requirements: · Bachelor's degree in accounting/finance or equivalent combination of training and experience preferred. · 3-5 years' experience with PC's and MS Office software applications · Experience with AS400 and Oracle is preferred but not required · Detail oriented with strong organizational and time management skills. · Strong written and verbal communication skills · Strong interpersonal skills with internal and external clients · Ability to handle multiple priorities and meet deadlines · Ability to work independently as well as with a team in a fast-paced environment. · Basic understanding of auditing concepts, account reconciliation skills and math skills. · Proven problem-solving skills, along with an ability to quickly comprehend and analyze data. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
$49k-71k yearly est. Auto-Apply 60d+ ago
Healthcare Billing/Insurance Follow Up Specialist - ORL
Credit Solutions 3.7
Orlando, FL jobs
Join our dynamic team of Health Insurance Billing Follow Up Specialist and find out why our employees voted us the "Best Call Centers to Work For" 4 years in a row!! 2018-2023! "I've always felt valued as an employee while maintaining a great relationship with upper management and fellow coworkers. I am grateful and appreciative to work for a great company and excited for our future!!" Andi B. Health Insurance Billing Follow Up Specialist are responsible for claims processing and insurance follow up, eligibility reviews, denial reviews, appeals processing, and trends analysis while providing excellent customer service to our clients and their consumers. Flexible schedules available for interviews!! Ideal Candidates will have: Previous billing experience Familiarity with claims software and clearinghouses Familiarity with both governmental and commercials insurance plans Understanding of UB-04 and 1500 forms Experience with denial and appeal processes Ability to review and interpret EOBs and reason codes Ability to learn new software quickly Understanding of HIPAA Professional communication skills A desire to help others and make a difference in their community A strong work ethic and sense of loyalty to their team members High school diploma or general education degree (GED) Benefits Medical Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Aflac Supplemental Insurance Employer Sponsored Retirement Plan Vacation Pay Holiday Pay Flex Time AT&T Corporate Employee Cellular Discounts Dell Corporate Employee Computer Discounts Gym Membership Reimbursement Numerous Employee Appreciation Activities $500 Referral Bonus Program
$24k-29k yearly est. 60d+ ago
Billing and Collections Specialist
Kaufman Rossin 4.4
Miami, FL jobs
Why We Stand Out Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! As one of the top accounting firms in the country, our foundation is “people first”. In the words of James Kaufman, “we prioritize our people, their development, and their well-being…Our values are translated into action every day.” Celebrated as the Best Place to Work in South Florida over a dozen times, Kaufman Rossin has grown to over 600 employees, with offices spanning the tri-county area, including sister entities Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services. Think you have what it takes? How You'll Contribute: We are seeking a detail-oriented and client-focused Billing and Collections Specialist to join our Internal Accounting team! This role is responsible for ensuring accurate and timely billing, monitoring accounts receivable, and maintaining strong communication with clients to support prompt collection efforts. This role works closely with partners, managers, and administrative staff to ensure billing integrity and effective cash flow management. Contact clients via phone, email, or letters to collect overdue payments Review customer accounts to verify accuracy of outstanding balances Negotiate payment plans or settlements with customers, ensuring compliance with company policies Maintain detailed records of all collection activities and customer communications Collaborate with Principals and Service Line Leaders to resolve disputes and discrepancies Monitor and prioritize high-risk accounts for proactive collection efforts Follow up consistently to ensure timely payment and account resolution Ensure compliance with all legal and regulatory requirements related to debt collection Prepare and deliver regular updates on collection performance and outstanding accounts Ensure consistent follow-up to support timely payment resolution Comply with all applicable laws and regulations related to collections activities Generate and issue invoices in accordance with client contracts and billing schedules Verify billing information and resolve discrepancies before finalizing invoices Ensure compliance with billing procedures and organizational policies Requirements What Skills You'll Bring: Experience with billing, collections, accounts receivable, and managing multiple deadlines Ability to convey information both verbally and in writing, tailoring tone and message appropriately for clients, partners, or internal teams A team player with a strong sense of professionalism How You'll Stand Out: Bachelor's degree in Accounting, Finance, or a related field required 3+ years of billing and/or collections experience, preferably in a professional services or accounting firm Proficient in accounting and billing software (e.g., QuickBooks, CCH Practice Management, Sage, or similar systems) Benefits We embrace authenticity. Kaufman Rossin is an equal opportunity employer. We are committed to creating a culture that reflects our firm's and clients' diversity. We encourage understanding, acceptance, and celebration among all people. That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity. Differences make unique varieties.
$31k-36k yearly est. Auto-Apply 60d+ ago
Billing Specialist - Winter Springs, FL
American Premier Services 3.6
Winter Springs, FL jobs
Full-Time Billing Specialist - Winter Springs, FL American Premier Services is seeking a dynamic and talented Full-Time Billing Specialist to join our team! Our client-focused firm has a strong culture rooted in trust, integrity, professionalism and excellence. We are committed to providing clients with innovative erosion control, land development, and street sweeping solutions that improve lives. You'll find that our team consists of talented, dedicated people who share our enthusiasm for the outdoors and our sense of pride! Job Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Review contracts to determine appropriate coding and process invoices 2. Process and verify new orders, compare to quotes and prepare input and clarify any discrepancies with sales operations department and customer 3. Provide support to the team and assist with the collections process 4. Assist with monthly closing procedures, ensuring all approved and accurate sales order are invoiced by the last day of the month (may require additional hours) and preparation of year-end audits 5. Work closely with other departments internally; build and maintain good customer relationships 6. Initiate and help with process improvements 7. Maintains the confidentiality of all financial matters exposed to during the course of performing job duties 8. Required to create a relationship with each client's AP department 9. Updating invoices to client platforms 10. Other duties and special projects may be assigned as needed Requirements Requirements B.S. or B.A. degree in accounting or related field preferred but not required 2-3 years of accounting experience preferred but not required Intermediate-Advance in MS Office (Word, Excel, Outlook) Customer service skills (oral and written) in billing matters. Independent discretion and judgment. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms and climb or balance. Specific vision abilities required by this job include close vision. Salary Description $38,000 - $45,000
$38k-45k yearly 60d+ ago
Billing Analyst
Dynasty Financial Partners LLC 3.7
Florida jobs
Requirements Requirements: Bachelor's degree in Finance, Computer Science, Data Analytics or relevant field. 1 - 3 years of experience in financial services or applicable industry. Familiar/proficient with various reconciliation tools, including but not limited to Excel (Formula Builder, Pivot Tables, etc.), PowerBI, Sharepoint, Salesforce, and custodians such as Schwab, Fidelity, and Pershing Wealth Management or Financial Services background helpful but not required Entrepreneurial mindset - Ability to adapt and innovate in a fast-paced environment Client experience - Ability to consult internal and external clients; Strong client-first mentality Culture carrier - Adopt Dynasty's culture of accountability, fairness, teamwork, and transparency Strong quantitative and analytical skills - You can detect and translate a story behind numbers and data Verbal and written communication skills - You can translate and present complicated ideas in a simple, easy to understand yet inspirational/creative style Critical thinking and problem-solving abilities - Ability to think unconventionally in proposing potential solutions or opportunities to issues Strong learning orientation and lean into new opportunities and are willing to challenge the status quo Strong attention to detail to ensure quality standards are met without impairing workflow. Strong organizational and time management skills needed to prioritize workload, handle multiple tasks, and meet deadlines. Successful candidates will: Act with an entrepreneurial spirit and a willingness to show initiative Be willing to work hands-on and deliver against the outputs of strategic Operations initiatives and programs Think proactively to create value and stickiness with clients (both internal and external) Be comfortable working and thriving in a demanding and fast-paced environment Be a culture carrier and adopt Dynasty's culture of accountability, fairness, teamwork, and transparency Show eagerness to learn and grow within the firm BENEFITS Health Insurance Dental insurance Vision insurance Retirement plan 401(k) 401(k) matching Paid Time Off FSA/HSA benefits plans Disability benefits Voluntary Life Insurance Basic Life Insurance EQUAL EMPLOYMENT OPPORTUNITY ?Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.
$35k-49k yearly est. 10d ago
Billing Analyst
Dynasty Financial Partners 3.7
Saint Petersburg, FL jobs
We are seeking a motivated, self-starting individual to join our firm as an Associate, Billing Analyst. You will actively engage with sophisticated independent financial advisor clients, collaborate across the business with members of the Dynasty team, and partner with external resource partners and agencies. This role will report directly to Dynasty's AVP- Assistant Billing Supervisor and is an in-office position in downtown St. Petersburg, Florida. The Dynasty Operations team is responsible for the overall administration of the firm's turnkey asset management program (TAMP). This role is integral to executing the various duties conducted through the department including client account setup on the Investment Management Account platform, performing tasks as part of the transition operations onboarding process, providing excellent client service related to client accounts, and processing advisor and manager fee billing. This position must work effectively with internal members of the Dynasty team and engage management, independent financial advisors, and technology resource partners. Responsibilities: Carries out the required processes involving the TAMP billing platform, including maintenance, reconciliation, client interaction, and employing the fee debiting methods with various custodians. Work directly with Dynasty team members and our clients as a subject matter expert to ensure the delivery of Operational advisory fee billing activity Participate and drive expectations in root cause analysis to correct and/or prevent deviations in processes and workflows. Recommend and implement changes to avoid future occurrences Communicates with custodians, resource partners and Dynasty home office departments to support TAMP functionality and integration between various aspects of the platform. Monitors accounts and activities on platform for both professionally managed and advisor managed programs. Assists in compiling and analyzing data on a monthly/quarterly basis in accordance with billing and service practices. Supports tasks related to advisor onboarding and internal conversions to the reporting and investments platforms. Participates in special projects and cross-trains on other departmental functions. Acts as backup to support while team members are away from the office. Other duties as assigned. Requirements Requirements: Bachelor's degree in Finance, Computer Science, Data Analytics or relevant field. 1 - 3 years of experience in financial services or applicable industry. Familiar/proficient with various reconciliation tools, including but not limited to Excel (Formula Builder, Pivot Tables, etc.), PowerBI, Sharepoint, Salesforce, and custodians such as Schwab, Fidelity, and Pershing Wealth Management or Financial Services background helpful but not required Entrepreneurial mindset - Ability to adapt and innovate in a fast-paced environment Client experience - Ability to consult internal and external clients; Strong client-first mentality Culture carrier - Adopt Dynasty's culture of accountability, fairness, teamwork, and transparency Strong quantitative and analytical skills - You can detect and translate a story behind numbers and data Verbal and written communication skills - You can translate and present complicated ideas in a simple, easy to understand yet inspirational/creative style Critical thinking and problem-solving abilities - Ability to think unconventionally in proposing potential solutions or opportunities to issues Strong learning orientation and lean into new opportunities and are willing to challenge the status quo Strong attention to detail to ensure quality standards are met without impairing workflow. Strong organizational and time management skills needed to prioritize workload, handle multiple tasks, and meet deadlines. Successful candidates will: Act with an entrepreneurial spirit and a willingness to show initiative Be willing to work hands-on and deliver against the outputs of strategic Operations initiatives and programs Think proactively to create value and stickiness with clients (both internal and external) Be comfortable working and thriving in a demanding and fast-paced environment Be a culture carrier and adopt Dynasty's culture of accountability, fairness, teamwork, and transparency Show eagerness to learn and grow within the firm BENEFITS Health Insurance Dental insurance Vision insurance Retirement plan 401(k) 401(k) matching Paid Time Off FSA/HSA benefits plans Disability benefits Voluntary Life Insurance Basic Life Insurance EQUAL EMPLOYMENT OPPORTUNITY ?Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.
$36k-49k yearly est. 60d+ ago
Bilingual Collections Specialist
Goodleap 4.6
Remote
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
$34k-41k yearly est. Auto-Apply 13d ago
Collections Specialist
Mid Florida Finance 4.1
Lakeland, FL jobs
Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus. Responsibilities: Provide excellent customer service while meeting collection goals Manage a daily call queue. Takes payments and assists management with requests for due date/deferments. Light skip tracing on accounts Identifies and recommends accounts for repossession. Performs other essential functions as assigned. Minimum qualifications: Strong negotiation skills with proven ability to effectively handle difficult customers. Ability to work in a fast-paced environment. Able to adapt to change. Problem Solving Drive for Results Basic computer skills with the ability to type 30 wpm Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Mid Finance Florida is an equal opportunity employer and a drug free work environment.
$40k-44k yearly est. Auto-Apply 60d+ ago
3rd Party Collections Specialist (OH, FL, KY, PA & VA)
LCS Financial Services Corporation 3.9
Ohio jobs
LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.
$26k-33k yearly est. 60d+ ago
Spanish Bilingual Collection Specialist
Wilber & Associates 3.7
Newark, OH jobs
Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros! This position does NOT require insurance knowledge or experience - we will train you on everything you need to know! Our Claims Recovery team is looking to fill a Spanish and English Bilingual Collection Specialist position in our Newark, OH office. You will be part of a team that takes/ places calls to reconcile insurance claims for our community. At Wilber, our entry-level Bilingual Subrogation Collectors are able to earn uncapped commissions and special benefit packages. Join the Wilber family, one of the nation's top and most innovative Subrogation recovery law firms! Wilber is the leading insurance recovery law firm in the US with the goal of providing our clients an excellent return. We value hard work, integrity, and people before profit, which is why we offer a benefits package with extra perks that supports your life and well-being. There is something for everyone who joins our team! Strong candidates for this role will have: * Spanish reading, writing, and speaking skills * Enjoy or want to get experience working in an office setting * Work well in a fast-paced professional environment * Have strong communication skills * Be well organized and pay good attention to detail * Consider themselves computer / tech-savvy Benefits: * Health, Dental, and Vision * Disability - Short term and long term * PTO and Paid Holidays! * Uncapped commission on top of base pay * 401k (with match) * 25k Life insurance policy paid for by Wilber * Insurance Education Reimbursement * Free Breakfast * Career Path with wage consideration * Savings Clubs * Wellness program, and free counselling sessions You can learn more about Wilber at **************************** Thank you for the time you've spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue!
$29k-35k yearly est. 10d ago
Collections Specialist
Selene Finance 4.6
Jacksonville, FL jobs
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made Essential Duties and Responsibilities: include the following. Other duties may be assigned. Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign. Inbound calls to perform collections and some customer service activities, while working in a blended call center environment. Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible. Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented. Offers short term resolution options via repay and forbearance plans. Provides information on all available assistance programs to borrowers experiencing financial hardships. Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality. Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type. Remains current on all Policy & Procedure and investor updates. Meets monthly goals as established in the agent scorecard. This is not a work from home opportunity. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Strong collections orientation with customer service skills. Ability to use good judgment. Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus. Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)
$30k-39k yearly est. Auto-Apply 60d+ ago
Collections Specialist - Currents
American Express 4.8
Sunrise, FL jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. **Job Responsibilities:** + Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. + Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. + Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. + Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. + Maintain high level of integrity to work with customer information and meet compliance requirements. + Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. **Minimum Qualifications:** + Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. + Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. + Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. + Passion for consultative support, recommending products or solutions tailored to each Card Member. + A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. + Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. + A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. **Preferred Qualifications:** + Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. **Additional Requirements:** + Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends + Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. + Shift differentials for nights and weekends are provided. + Candidates must be flexible as shifts will be provided during the training period. + Location: 1500 NW 136th Ave, Sunrise, FL 33323 **Qualifications** Salary Range: $20.00 to $24.00 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Credit **Primary Location:** US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25019932
$34k-52k yearly est. 52d ago
Collections Specialist; Future Hiring Opportunities
American Express 4.8
Sunrise, FL jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Meaningful, rewarding work performed with integrity. Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they're problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do. Job Responsibilities\: Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. Maintain high level of integrity to work with customer information and meet compliance requirements. Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. Minimum Qualifications: Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. Passion for consultative support, recommending products or solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. Preferred Qualifications: Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. Additional Requirements\: Flexibility to work anytime between 8\:00am-12\:00pm (midnight), including weekends Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period. Location\: 1500 NW 136th Ave, Sunrise, FL 33323 Salary Range\: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
$20-24 hourly Auto-Apply 60d ago
Collections Specialist - Currents
American Express 4.8
Sunrise, FL jobs
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Job Responsibilities: * Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. * Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. * Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. * Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. * Maintain high level of integrity to work with customer information and meet compliance requirements. * Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. Minimum Qualifications: * Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. * Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. * Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. * Passion for consultative support, recommending products or solutions tailored to each Card Member. * A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. * Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. * A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. Preferred Qualifications: * Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. Additional Requirements: * Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends * Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. * Shift differentials for nights and weekends are provided. * Candidates must be flexible as shifts will be provided during the training period. * Location: 1500 NW 136th Ave, Sunrise, FL 33323 Salary Range: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
$20-24 hourly 6d ago