Billing Specialist jobs at Rehmann - 166 jobs

Remote Opportunity Focus on client satisfaction and retention by successfully managing the complete revenue cycle process, monitoring all operational aspects of the client account, maximizing account performance through in-depth analytics, and ensuring contractual compliance. Manage and respond to client inquiries with an emphasis on long-term partnership. Ensure optimum client performance by successfully and compliantly maximizing cash collections and A/R follow-up, while providing excellent service. Maintain a successful mentorship with Account Manager I's, focusing on employee enhancement and growth. Major Responsibilities/Activities Successfully manage multiple high profile clients through holistic revenue cycle and relationship managment excellence. Maintain active mentorship program with Account Manager I's assisting with development in public speaking, handling difficult clients, conducting meaningful meetings and sharing best practices. Improve client financial performance and advocate for our client's patients and communities by leveraging healthcare expertise, love for relationships and value of communication, and passion for finding truths and insights through analytics. Directly responsible for the successful management and operation of the revenue cycle for a specific set of clients, to increase cash collections, increase account revenue, and decrease account revenue days to ensure desired outcomes are achieved. Monitor and measure departmental outcomes in comparison to client commitments, and identify barriers and implement solutions, when desired outcomes are not achieved. Understand the business needs of each client, and use this knowledge to ensure contracted service level agreements are consistently met and processes are monitored, and changed, if necessary, in order to meet and exceed client expectations. Regularly review and analyze collections data, account revenue information, workflows, and billing processes. Proactively identify issues that may affect reimbursement or overall client performance. Align internal and external project teams and other entities to enrich our client's experience through our services and technology offerings. Enable our client's focus on safety and the highest quality patient care possible by communicating insightful financial and operational metrics, keeping abreast of and sharing compliance and regulatory updates, and maintaining surveillance on business performance. Ensure clients enjoy the full benefit and value of their engagement of EMS|MC by fostering, identifying, and deepening high value and high impact relationships throughout our client's organizations. Creatively identify opportunities to improve financial performance and capitalize on additional opportunities for revenue that align with our client's values and interests. Foster continuing camaraderie, cultural alignment and growth, and internal impact through effective and professional written and verbal communication. Maintain continuity of relationships with our clients and ensure EMS|MC alignment our client's goals and concerns through timely documentation of meetings and other significant interactions. Manage risks and maximize opportunities for our new clients by managing, and participating in, implementation projects as EMS|MC continues to grow and deliver greater value to our clients and to the industry. Safeguard the continuity of business process support for our clients by monitoring contract status and proactively engaging efforts to renew and extend beneficial engagement contracts. Take advantage of EMS|MC University courses, external learning opportunities, and self-guided learning to drive continuous personal improvement Other Responsibilities/Activities Assist the Sales and Marketing departments by identifying new relationships through established networks, ensuring customer satisfaction to create “reference-able” clients. Participate in company meetings, committees, employee events, client events, etc. Serve as a resource and backup to other departments as directed to manage backlogs and address problems. Conduct training and/or attend meetings to ensure thorough internal knowledge of client needs & specifications. Perform other necessary tasks as assigned by supervisor. Conduct all job tasks, duties, and interactions with professionalism, respect, confidentiality, a positive attitude, and in accordance with company compliance policies and applicable government regulations. Consistently support and demonstrate the company vision and values. Identify and communicate ideas for improved departmental and organizational efficiency, performance and continuous improvement efforts, especially lean or cost savings initiatives. Completion and/or involvement in special projects. Required Education, Skills, & Experience Associates degree or higher in Business Administration, Healthcare, or related field. 3-5 years of account management or client facing experience strongly preferred 3-5 years experience related to healthcare or EMS billing and/or revenue cycle management strongly preferred Successful experience in healthcare billing and reimbursement, client account management, sales, or marketing Internal motivation and drive to learn and maintain knowledge of relevant payer, compliance and regulatory requirements and trends Critical thinking and analytic skills Comfort with public speaking to audiences of varying sizes and background Strong listening, decision-making, time management, communication, and critical-thinking skills Comfort with public speaking to audiences of varying sizes and background Proficiency with Microsoft Office Suite and web-based application platforms Willing and able to work extended hours as business needs require Ability to travel up to 50% Preferred Education, Skills, & Experience Bachelor's degree in finance, healthcare, marketing, or another business-related field strongly preferred. Career history that demonstrates progressively increasing levels of responsibility Proficient in a variety of technology applications, including software packages and software-as-a-service-Salesforce.com, MS Project or Smartsheet experience Working Environment/Physical Requirements Travel required, sometimes on short notice General office environment Typing, sitting, standing, walking, some light lifting Flexibility to work extended hours to support the business as required Use of basic office equipment such as computer, fax, printer, copier, telephone Here is what our employees have to say about working here! "Working with EMS|MC has allowed me to grow in more ways than I can quantify. Within my 10 years with the company, I've thankfully not only been able to grow from a coding specialist through 5 additional positions, but I continuously grow within my current role. Each client and role bring change, but we are well supported by leadership and by peers. EMS|MC houses a culture for its employees like no other. I've never met a peer or leader within EMS|MC that isn't working towards the satisfaction of our teams and/or clients." "The company does a great job in providing work-life balance and I feel genuinely cared for by the leadership. I appreciate that every member of the leadership team is hands-on within our business and is not afraid to roll up their sleeves to get a job accomplished. Many of our employees are great friends outside the organization which really speaks to the comradery that the teams have in working together for a common goal." "It will be 6 years that I have been working with EMS|MC. I enjoy working for EMS|MC because the diversity of the group of people you get to work with is awesome. The training is top notch no matter what department you're hired to work in EMS|MC ensures you're equipped to do your job. EMS/MC offers professional growth and rewards their employees in unique ways." "Working for EMSMC has been one of the best career changes I have made. There is so much opportunity for growth, development, exposure to great software and technology that no matter what you are doing now or want to learn in the future, there is plenty of options to get involved and grow. Outside of the opportunities your co-workers and teammates are willing to help and support you with tasks and are very responsive, knowledgeable, and always willing to help." "Working at EMS|MC really showed me what a healthy work environment is. Here, I feel heard and capable with all the available resources given to me. I see myself growing here and would encourage anyone to also find a place here!" "EMSMC is one of those rare companies that truly cares about the work environment that they have created. It is such a relief to finally work for a company that not only genuinely cares about its employees but takes significant measures to ensure a fair and positive work environment where every team member's voice is heard. EMSMC is a company that clearly states its values, goals, and expectations, while also providing more than adequate resources and support needed to thrive while achieving them." "I enjoy showing up for work every day because of my amazing team! It feels like you are a part of a family. EMS Management & Consultant encourages growth. Every day is a new opportunity for me to learn and grow in my professional life. I have been with this company for about 5 years and have been promoted 3 times."

Job DescriptionSalary: $18.00 per hour Thank you for your interest in joining our team. If youre looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, youve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking aTitle Insurance Clerk. The Title Insurance Clerk helps Southern Illinois Title fulfill its vision by providing quality service and creating profitable trusted relationships. Duties and Responsibilities Answers telephone calls, answers inquiries and follows up on requests for information. Travels to closings and county courthouses. Processes quotes. Researches the proper legal description of properties. Researches and obtains records at courthouse. Examines documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties legal descriptions, ownership, or restrictions. Evaluates information related to legal matters in public or personal records. Researches relevant legal materials to aid decision making. Prepares reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles. Prepares and issues Title Commitments and Title Insurance Policies based on information compiled from title search. Confers with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel to exchange title-related information, resolve problems and schedule appointments. Accurately calculates and collects for closing costs. Prepares and reviews closing documents and settlement statement for loan or cash closings. Obtains funding approval, verification and disbursement of funds. Conducts insured closings with clients, realtors, and loan officers. Maintains a streamline approach to meet deadlines. Records all recordable documents. Conducts 1099 reporting. Helps scan files into System. Protects the company and clients by following company policies and procedures. Performs other duties as assigned. Qualifications Skill Requirements: Analytical skills Interpreting Researching Reporting Problem solving Computer usage Verbal and written communication Detail orientation Critical thinking Complaint resolution Knowledge: Title Insurance Work experience: 5 years of banking or title insurance Certifications: None required Management experience: None required Education: High school diploma Motivations: Desire to grow in career Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: Frequent travel is required for closings and research. Additional travel may be required from time to time for client meetings, training, or other work-related duties. Remote Work: The job role is primarily in-person. A personal or work crisis could prompt the role to become temporarily remote. Physical Effort: May require sitting for prolonged periods. May occasionally require moving objects up to 30 pounds. Environmental Conditions: No adverse environmental conditions expected. Client Facing Role: Yes The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability.First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application Iagree to the following statement: (A) In consideration for the Banks review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Banks human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired,I will comply with all rules and regulations as set forth in the Banks policy manualand other communications distributed to employees. (E) If hired,I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

Thank you for your interest in joining our team. If you're looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you've come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Title Insurance Clerk. The Title Insurance Clerk helps Southern Illinois Title fulfill its vision by providing quality service and creating profitable trusted relationships. Duties and Responsibilities Answers telephone calls, answers inquiries and follows up on requests for information. Travels to closings and county courthouses. Processes quotes. Researches the proper legal description of properties. Researches and obtains records at courthouse. Examines documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions. Evaluates information related to legal matters in public or personal records. Researches relevant legal materials to aid decision making. Prepares reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles. Prepares and issues Title Commitments and Title Insurance Policies based on information compiled from title search. Confers with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel to exchange title-related information, resolve problems and schedule appointments. Accurately calculates and collects for closing costs. Prepares and reviews closing documents and settlement statement for loan or cash closings. Obtains funding approval, verification and disbursement of funds. Conducts insured closings with clients, realtors, and loan officers. Maintains a streamline approach to meet deadlines. Records all recordable documents. Conducts 1099 reporting. Helps scan files into System. Protects the company and clients by following company policies and procedures. Performs other duties as assigned. Qualifications Skill Requirements: Analytical skills Interpreting Researching Reporting Problem solving Computer usage Verbal and written communication Detail orientation Critical thinking Complaint resolution Knowledge: Title Insurance Work experience: 5 years of banking or title insurance Certifications: None required Management experience: None required Education: High school diploma Motivations: Desire to grow in career Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: Frequent travel is required for closings and research. Additional travel may be required from time to time for client meetings, training, or other work-related duties. Remote Work: The job role is primarily in-person. A personal or work crisis could prompt the role to become temporarily remote. Physical Effort: May require sitting for prolonged periods. May occasionally require moving objects up to 30 pounds. Environmental Conditions: No adverse environmental conditions expected. Client Facing Role: Yes The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application I agree to the following statement: (A) In consideration for the Bank's review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank's human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank's policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

At Globe Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Part-Time Insurance Verification Specialist? Globe Life is looking for a Part-Time Insurance Verification Specialist to join the team! In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy. This is a remote / work-from-home position. What You Will Do: Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment. Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed. Clearly explain the application process to potential customers. Accurately complete additional paperwork as needed. Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database. Transfer calls to the appropriate department as needed. Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's). Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc. What You Can Bring: Minimum typing requirement of 35 wpm. Bilingual English and Spanish preferred Superior customer service skills required - friendly, efficient, good listener. Proficient use of the computer, keyboard functions, and Microsoft Office. Ability to multitask and work under pressure. Knowledge of medical terminology and spelling is a plus. Excellent organization and time management skills. Must be detail-oriented. Have a desire to learn and grow within the Company. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full-time and/or part-time based on the position specifications.

The Billing Specialist Representative is responsible for securing timely and accurate reimbursement by resolving billing issues with commercial and government payers. This role requires strong critical thinking and analytical skills to identify denial trends, address payment variances, and pursue appropriate corrective actions. Success in this role depends on a proactive, problem-solving mindset and the ability to adapt in a fast-paced, evolving environment. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Billing & Follow-Up * Submit timely and accurate claims (UB-04/CMS-1500) to payers, ensuring compliance with regulatory and payer-specific requirements. * Work claim edits and correct errors in demographic, insurance, and charge data to ensure clean claim submission. * Conduct prompt and thorough follow-up on outstanding receivables, including appeals and disputes for denials and underpayments. * Identify and resolve payer overpayments in a timely manner to ensure regulatory compliance and prevent future recoupments. * Analyze denial reasons and payment variances to identify root causes and recommend process improvements. * Maintain in-depth knowledge of payer guidelines and federal/state regulations. * Collaborate with payers and internal departments to resolve issues and achieve account resolution. * Accurately document all actions and communications in the billing system. Audit & Analysis * Review patient accounts for accuracy in demographics, insurance coverage, and billing details. * Identify patterns or trends in denials and reimbursement discrepancies. * Assist leadership in developing denial prevention strategies and performance improvement initiatives. * Prioritize and escalate high-risk accounts for timely resolution. * Demonstrate initiative in recommending improvements to workflow and system efficiency. Compliance & Communication * Maintain compliance with HIPAA and all applicable billing regulations. * Respond to payer communications via phone, portal, and email in a professional and timely manner. * Collaborate across teams to ensure coordinated resolution of account issues. * Communicate effectively with patients, coworkers, and external partners, always maintaining professionalism and respect. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience Associate's or Bachelor's degree in a healthcare or related field preferred. 2+ years of experience in insurance billing and follow-up, with knowledge of UB-04/CMS-1500 claim forms. Knowledge & Skills * Strong analytical, problem-solving, and organizational skills. * Effective written and verbal communication abilities. * Ability to prioritize, manage multiple tasks, and meet deadlines. * Proficient with Microsoft 365 (Word, Excel, Outlook); experience with patient accounting systems preferred. * Demonstrated ability to think critically and adapt to changing environments. Working Conditions: * Extended periods of sitting and computer use. * Must be flexible to work additional hours or shifts as needed. Physical Demands * Occasional lifting of storage boxes weighing up to 50 pounds when filled with completed forms.

Full-Time Billing Specialist - Winter Springs, FL American Premier Services is seeking a dynamic and talented Full-Time Billing Specialist to join our team! Our client-focused firm has a strong culture rooted in trust, integrity, professionalism and excellence. We are committed to providing clients with innovative erosion control, land development, and street sweeping solutions that improve lives. You'll find that our team consists of talented, dedicated people who share our enthusiasm for the outdoors and our sense of pride! Job Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Review contracts to determine appropriate coding and process invoices 2. Process and verify new orders, compare to quotes and prepare input and clarify any discrepancies with sales operations department and customer 3. Provide support to the team and assist with the collections process 4. Assist with monthly closing procedures, ensuring all approved and accurate sales order are invoiced by the last day of the month (may require additional hours) and preparation of year-end audits 5. Work closely with other departments internally; build and maintain good customer relationships 6. Initiate and help with process improvements 7. Maintains the confidentiality of all financial matters exposed to during the course of performing job duties 8. Required to create a relationship with each client's AP department 9. Updating invoices to client platforms 10. Other duties and special projects may be assigned as needed Requirements Requirements B.S. or B.A. degree in accounting or related field preferred but not required 2-3 years of accounting experience preferred but not required Intermediate-Advance in MS Office (Word, Excel, Outlook) Customer service skills (oral and written) in billing matters. Independent discretion and judgment. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms and climb or balance. Specific vision abilities required by this job include close vision. Salary Description $38,000 - $45,000

Job Title: Collections Specialist Reports To: Collections Manager FLSA Status: Non-Exempt Department: Collections JOB SUMMARY: Responsible for contacting borrowers with delinquent consumer loan accounts to resolve past-due balances through compliant, professional communication. This role assesses borrower circumstances, presents appropriate resolution options, and supports loss mitigation efforts while maintaining positive customer relationships in a fast-paced, dialer-driven environment. ESSENTIAL JOB FUNCTIONS: Establish telephone, email, and written contact with customers to determine the cause of delinquency and identify viable options to bring accounts current. Develop and maintain professional customer relationships by understanding changes in borrower circumstances, following up on commitments, and ensuring promises-to-pay are monitored and met. Conduct all collection activities in accordance with company policies, procedures, and applicable laws and regulations (e.g. FDCPA). Prevent losses and improve recovery outcomes through effective negotiation and execution of assigned collection campaigns. Negotiate payment arrangements, settlements, workout agreements, or recovery plans in accordance with company policies and procedures. Accurately document all customer interactions, account activity, and resolution efforts within designated collection systems while meeting productivity and performance standards. Review, process, and verify customer account balances, payment histories, and related documentation to support resolution decisions. Evaluate delinquent accounts and determine appropriate next steps based on risk, borrower circumstances, and company guidelines. Perform investigative activities, including skip tracing, to locate customers using approved databases and system records. Maintain accurate, complete, and current customer and account information, including contact details and communication preferences, across all company systems. Achieve and maintain assigned monthly individual key performance indicators (KPIs) in accordance with departmental standards, quality expectations, and company performance requirements. Achieve and maintain required monthly Quality Assurance (QA) scores and comply with call monitoring, audit, and compliance standards. Represent the company in a professional and courteous manner, delivering a high level of customer service while supporting company values and objectives. OTHER JOB FUNCTIONS: Ability to work overtime as business needs require. Ability to work a flexible schedule, including evening shifts. Ability to work weekends as scheduled or required. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. High school diploma or equivalent required. Minimum of one (1) year of experience in collections, financial services, or a customer-facing role involving regular customer communication. Proficiency in email management and basic use of Microsoft Office applications (including Word and Excel). General working knowledge of consumer financial regulations and compliance requirements applicable to collections activities (e.g., FDCPA, UDAAP, TCPA, FCRA, CFPB). Working knowledge of basic business math concepts, including payment calculations and balance reconciliation. COMPETENCIES: Customer Service: Demonstrate empathy, professionalism, and a strong commitment to delivering an exceptional customer experience. Communications: Effectively listens, comprehends, and conveys information verbally and in writing. Clearly expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Problem Solving and Analysis: Identifies issues, evaluates options, and ability to solve issues efficiently and quickly and not afraid to ask for help. Active Listening: Listens attentively, seeks clarification, and accurately restates customer concerns to ensure understanding. Negotiation: Explores alternatives and works collaboratively with customers to reach mutually acceptable resolutions within policy guidelines. Teamwork: Contributes to a positive team environment and demonstrates openness to others' perspectives. Attendance and Punctuality: Consistently meets attendance, punctuality, and schedule adherence expectations. SUPERVISORY RESPONSIBILITY None PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand, walk, reach, and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds. WORK ENVIRONMENT While performing the logistics duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting. This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.

As a Revenue Cycle Specialist, you will be responsible for efficient billing and collection of payment for SAFY's services. Specifically, this position will bill for behavioral health services to state Medicaid, Managed Care Organizations, and Commercial Insurance. In addition, this position will bill and collect for states, counties, and agencies for SAFY's per diem-based and other services. Who We Are At SAFY, our mission is Preserving Families & Securing Futures. For 40 years, our work has rested on a single, radical idea - children belong in families. We believe that every child and family deserves the opportunity to reach their full potential. We are a team of 500 employees across seven states providing services such as Family Preservation & Reunification, Behavioral Health, Therapeutic Foster Care, Adoption Services and Older Youth Services so the families and children we serve can build resilience and thrive. What You'll Do Payor Administration: * Develop relationships with governmental bodies, managed care organizations and other business partners as needed to ensure timely payment for SAFY's services. * Monitor industry and regulatory trends, develop and communicate plans to manage the impact of future health care / behavioral health reform. Billing: * Lead operations of benefit eligibility, authorization management, claims processing, payment posting, accounts receivable collections, and refunds for a given segment of SAFY's business. Maintain working knowledge of requirements of assigned contracts and assure required documentation is provided in the format required for individual contracts. * Responsible for the collection of the dollar amount of all invoices for assigned divisions and the accurate posting of payments according to EOB received. * Establish contact with agency representative regarding any invoices which become 40 or more days past due and determine means of collection. * Manage payer data to determine denial and underpayment trends and provide corrective actions to improve performance. * Manage and resubmit denied claims in a timely fashion to ensure maximum payment to SAFY Assist in month end close and reporting responsibilities. * Maintain a rolling 4-week projection of cash collections. * Monitor compliance with all third-party payor regulations, exception handling, appeals and denials. Compliance/Reporting: * Assist in external financial statement audits, insurance audits/inquiries, and internal compliance requests. * Ensure basic accounting principles are followed and periodically review and assess industry standards Qualifications * Bachelor's degree in business or health care administration * Certified Professional Coder preferred * Five plus years of experience in a healthcare billing position (without BA degree) Other: * Resolution skills to demonstrate effective problem solving * Operate a computer with Microsoft Office, financial programs, reporting tools, agency databases and online systems * Possess excellent financial, analytical, and statistical skills * Strong attention to detail/organization skills and ability to multi-task. * Excellent communication and customer service skills, both oral and written. * Ability to maintain a high level of confidentiality and sensitivity of information and exercise good judgment and discretion in handling and disseminating information. What We Offer * Targeted hiring range: $45,000.00 - $55,000.00 * Compensation is commensurate with transferable experience, education and licensure of candidate, location of the position, along with internal equity and budgeted amount for the role. * Comprehensive benefit plan options including Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending and Health Savings account options to meet your needs * 401(k) Retirement plan with company match * 10 paid holidays per year + 3 floating holidays, generous sick & vacation time and an additional day off for your birthday * All regular full and part time staff are eligible for quarterly and/or annual bonuses * Tuition Reimbursement up to $5,000 each year * CEU Reimbursement up to $1,000 each year * On demand access to earned wages through Zayzoom * Gain leadership skills, develop your clinical expertise, or earn CEUs with access to over 1,000 courses on our learning platform or through our talented in-house training department * Clinical Supervision Reimbursement up to $300 per month * Employee Assistance Program with 6 free visits per year * First Stop Health - A virtual Healthcare benefit * Free Financial Advisor Services * Support Services for alternative Health Insurance and benefit credit reimbursement options * Employee and Foster Parent Referral bonus program * Leave donation program * Adoption Assistance * Mileage reimbursement * Your choice of company paid cell phone or phone stipend SAFY is proud to be an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. SAFY does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of SAFY, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros! This position does NOT require insurance knowledge or experience - we will train you on everything you need to know! Our Claims Recovery team is looking to fill a Spanish and English Bilingual Subrogation Collector position in our Bloomington, IL office. You will be part of a team that takes/ places calls to reconcile insurance claims for our community. This Full-Time collector position starts with a base pay of $21.00/hour plus uncapped commission and provides an Established Career Path with an opportunity for base wage increase within the first 6 months of employment. New team members typically earn on average $1,000 in commission each month during their first year, actual commissions may vary per person. Join the Wilber family, one of the nation's top and most innovative Subrogation recovery law firms! Wilber is the leading insurance recovery law firm in the US with the goal of providing our clients an excellent return. We value hard work, integrity, and people before profit, which is why we offer a benefits package with extra perks that supports your life and well-being. There is something for everyone who joins our team! Strong candidates for this role will have: * Spanish reading, writing, and speaking skills * Enjoy or want to get experience working in an office setting * Work well in a fast-paced professional environment * Have strong communication skills * Be well organized and pay good attention to detail * Consider themselves computer / tech-savvy Benefits: * Health, Dental, and Vision * Disability - Short term and long term * PTO and Paid Holidays! * Uncapped commission on top of base pay * 401k (with match) * 25k Life insurance policy paid for by Wilber * Insurance Education Reimbursement * Free Breakfast * Career Path with wage consideration * Savings Clubs * Wellness program, and free counselling sessions You can learn more about Wilber at **************************** Thank you for the time you've spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue!

Job DescriptionDescription: Responsible for performing collection activities associated with all delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by Management. Ensures that the Credit Union's professional image is maintained. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of resolution functions. Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings. Works toward prompt resolution of negative and delinquent accounts through negotiations with member. Initiates small claims proceedings when appropriate Represents the credit union in small claims proceedings when necessary. Prepares reports as requested by Department Manager. Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. Assumes responsibility for efficient administration of resolutions activities. Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies. Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence. Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status. Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals. Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals. Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements. Maintains confidentiality. Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel. Assist area personnel as needed. Keeps Management informed of activities, progress attained toward established objectives, and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Stays informed of changes in resolution policies, procedures, and related legal requirements. Ensures that work area is clean, secure and well maintained. Actively & professionally cross-sells Credit Union services. Must have reliable transportation to fulfill the duties of a Resolution Specialist. PERFORMANCE MEASUREMENTS Delinquent and negative accounts and/or loans are closely monitored and reviewed. Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed. Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintined. Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered. Effective working relations and coordination exist with Credit Union legal counsel. Required reports and records are accurate and timely. Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed. Requirements: EDUCATION/CERTIFICATION: High school graduate or equivalent. Additional business training strongly preferred. REQUIRED KNOWLEDGE: General knowledge of resolution procedures, skip tracing and related laws and regulations. Understanding of Credit Union loan products and policies. Familiar with deposit programs and account ownership. EXPERIENCE REQUIRED: None SKILLS/ABILITIES: Accuracy and thoroughness in work. Ability to manage projects. Excellent communication, telephone, and public relations skills. Ability to work well independently. Ability to work well in stressful situations. Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus. Responsibilities: Provide excellent customer service while meeting collection goals Manage a daily call queue. Takes payments and assists management with requests for due date/deferments. Light skip tracing on accounts Identifies and recommends accounts for repossession. Performs other essential functions as assigned. Minimum qualifications: Strong negotiation skills with proven ability to effectively handle difficult customers. Ability to work in a fast-paced environment. Able to adapt to change. Problem Solving Drive for Results Basic computer skills with the ability to type 30 wpm Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Mid Finance Florida is an equal opportunity employer and a drug free work environment.

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made. Essential Duties and Responsibilities: include the following. Other duties may be assigned. • Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign. • Inbound calls to perform collections and some customer service activities, while working in a blended call center environment. • Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible. • Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented. • Offers short term resolution options via repay and forbearance plans. • Provides information on all available assistance programs to borrowers experiencing financial hardships. • Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality. • Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type. • Remains current on all Policy & Procedure and investor updates. • Meets monthly goals as established in the agent scorecard. • This is not a work from home opportunity. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: • Excellent attention to detail. • Ability to multi-task and consistently meet multiple deadlines. • Strong verbal and written communication skills. • Ability to work in a team environment. • Strong collections orientation with customer service skills. • Ability to use good judgment. Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members! Collectors perform the following functions: Handle Outbound and Inbound telephone calls with members informing them of their delinquent account and reaching agreement on repayment. Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union. Actively work potential collections accounts and monitor the daily collection queue. Maintain consumer loan delinquency at or below department standards; control and prevent losses to the credit union. Assist members and staff with collection related matters. Update account and member information. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Provide technical solutions in support of MIDFLORIDA's electronic services. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Perform other duties as assigned. Qualifications Qualified candidates will possess: 2 plus years of collections experience. Possess excellent customer service skills along with strong verbal and written communications skills. Must have a strong desire to help people. Proficient in the use of computers, the internet and Microsoft Office. Proven collections experience with a financial company; experience with Skip Tracing and auto repossession is preferred. High School Diploma or equivalent Position is an "In office, NOT a remote position". MIDFLORIDA Perks: Stability Opportunity for growth Paid time off and paid holidays Tuition assistance after 6 months of service 401K Plan with employer matching Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family Employee Assistance Program- No waiting period to access benefit Salary and Bonuses - Bonus programs and annual appraisals with salary increase opportunities This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Bilingual Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: Bilingual: $18.00/hr plus monthly commission opportunities Non Bilingual: $16.00/hr plus monthly commission opportunities $500 guarantee monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 9:00am - 6:00pm, one evening from 12:00pm - 9:00pm, Fridays from 9:00am - 6:00pm with one closing shift per month from 11:00am - 8:00pm, and one Saturday per month from 10:00am - 2:00pm EST. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now!State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NMRequirements:

The GREAT STATE TEAM is seeking Remote Bilingual Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: Bilingual: $18.00/hr plus monthly commission opportunities Non Bilingual: $16.00/hr plus monthly commission opportunities $500 guarantee monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 9:00am - 6:00pm, one evening from 12:00pm - 9:00pm, Fridays from 9:00am - 6:00pm with one closing shift per month from 11:00am - 8:00pm, and one Saturday per month from 10:00am - 2:00pm EST. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now!State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM

Full-time Description PSCU is looking for a motivated and detail-oriented Collections Specialist to join our team. This role plays a crucial part in managing delinquency and ensuring the security of the credit union's collateral. The ideal candidate will combine financial expertise with excellent communication skills to navigate credit-related challenges effectively. You will be responsible for handling the collections process, ensuring timely payments, and maintaining strong customer relationships, all while performing duties in compliance with regulatory requirements. Essential Duties and Responsibilities Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income). Process advanced collection transactions (i.e., repossessions, bankruptcies). Collect on small charged off accounts; make recommendations on loans to be charged off. Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses. Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc. Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan. Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation. Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details. Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support. Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors. Follow up on legal accounts and recommend plans of action. Represent credit union in court actions. Perform other duties as assigned. Requirements Education and Experience 3+ years of experience in Collections, or related experience High School or GED Other Requirements Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint. Proficient in job related software, core systems. Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment. Embraces and embodies the PSCU organizational culture and acts as brand ambassador. Excellent presentation, communication, and interpersonal skills A proactive and results-oriented approach to work. Demonstrates personal financial responsibility, integrity, and high work ethics A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices. Detail-oriented with a focus on accuracy and quality. Ability to work effectively both independently and as part of a team. Satisfactory attendance/punctuality record. What we offer Competitive wages Career growth / Robust training program Work life balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays (Full Time) Banking hours / Closed on Sunday's Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you'll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and attach an up-to-date resume.

Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities • Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies. • Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure. • Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP). • Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts. • Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA). • Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility. • Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations. • Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence. Qualifications Must Have Qualifications: • High school diploma or equivalent (GED) • 2 years of experience in mortgage servicing, default collections, or loss mitigation • Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations • High attention to detail and ability to manage sensitive, time-critical accounts • Excellent verbal and written communication skills • Ability to thrive in a high-volume, compliance-focused environment • Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field • Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines • Bilingual skills (especially Spanish) • Familiarity with UWM systems and servicing workflows

As a Late Stage Collections Specialist, you will work with borrowers who are significantly delinquent (typically 90+ days past due) on their mortgage payments. Your focus will be to engage, educate, and guide borrowers toward positive resolution, whether through reinstatement, loss mitigation, or foreclosure alternatives-always with a strong emphasis on compliance, compassion, and client experience. This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING * Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.• Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure.• Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP).• Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts.• Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA).• Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.• Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.• Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence. WHAT WE NEED FROM YOU Must Have Qualifications:• High school diploma or equivalent (GED)• 2 years of experience in mortgage servicing, default collections, or loss mitigation• Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations• High attention to detail and ability to manage sensitive, time-critical accounts• Excellent verbal and written communication skills• Ability to thrive in a high-volume, compliance-focused environment• Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field• Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines• Bilingual skills (especially Spanish)• Familiarity with UWM systems and servicing workflows THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.