Relationship account manager job description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description

Manages all relationship management activities for clients in the assigned business segment and/or geographical region. Reviews and recommends objectives and procedures; administers policies as they affect the operational/product area. Identifies business opportunities and solicits referrals. Coordinates the business development programs and call schedules. Manages client negotiations; pricing of the product within the target rate of return; proper documentation and closing the transaction; and compliance and conformance with company policy and regulatory requirements. Monitors and analyzes relationship plan results and account activities. Develops solutions for problem accounts.

Basic Qualifications

* Bachelor's degree, or equivalent work experience
* Six to eight years of sales experience in the financial services industry
* Ability to travel

Preferred Skills/Experience

* Strong understanding of all products and services applicable to target client segment
* Advanced knowledge of applicable policies and procedures
* Thorough knowledge of all organization products and operations
* Demonstrated sales and marketing skills and abilities
* Strong organizational and managerial skills
* Ability to work independently and in teams
* Ability to develop and administer budgets
* Excellent interpersonal, verbal and written communication skills

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $84,065.00 - $98,900.00 - $108,790.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

**Account Relationship Manager - Federal -** **AtHoc **

We are an inclusive strategic sales organization hiring an **Account Relationship Manager** in the Critical Event Management sector at BlackBerry to service our Federal Government customers. **Are you a passionate professional motivated by doing good in the world? Are you looking for a role that** **matches your drive, integrity, and potential as an account relationship professional? We want to know!**

**JOIN US** and become the "face" of our BlackBerry AtHoc product as the Account Relationship Manager (ARM) servicing the federal market. You will have the opportunity to manage every aspect of customer relationships once the sales process is complete, maintaining a close and positive relationship with our customers, so that they become our advocates.

**WHAT YOU WILL DO**

**_Maintain 100% Customer Satisfaction_**

* Ensure project milestones (after contract award) are accomplished
* Execute large or enterprise engagements as the Project Manager
* Manage transition from sales to project kickoff steps
* Conduct External Kick Off with customer to ensure readiness for installation and training
* Work closely with Professional Services and Operations (Training) throughout the implementation process
* Ensure customer acceptance is generated and received

**_Maintain 100% Renewal Rate_**

* Meet with customers on a pre-planned established basis
* Execute high touch account service for all accounts
* Promote usage and adoption
* Ensure our customers remain a strong and trusted reference as a result of exceptional service and existing relationships
* Build "trusted partner" relationships with pivotal customer representatives

**_Identify Evolving Needs and Requirements_**

* Communicate customer requirements to Product Management and Customer Advocacy/Success
* Participate in Product Management sessions for new releases
* Participate in product usage and adoption sessions
* Manage account implementation blockers ensuring timely resolution
* Contribute to pre and post sales planning and sales process
* Participate with Sales in territory objectives and account planning

**WHO WE ARE LOOKING FOR **

* Minimum relevant experience of 7 years with a BS/BA degree.
* Strong background in emergency operations at the Federal Government level.
* Must possess interpersonal communications skills, etiquette, integrity, and professionalism.
* Must be qualified to manage multiple projects simultaneously and work well under tight timelines.
* Must be capable of organizing and running customer meetings to coordinate activities between several parties.
* Must be a "self-starter" with the ability to work remotely.
* Must be able to travel 25% or more of the time to visit customers.
* Project Management certifications a plus but not mandatory; PMP.
* Possess or have the ability to obtain a Secret clearance or higher.

**/Please apply for immediate consideration. All applicants will be reviewed individually./**

#LI-KG1

**Scheduled Weekly Hours:** 40

BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn't choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.

©2022 BlackBerry. All right reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.

It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

EEO Minorities/Females/P rotected Veteran/Disabled