Relationship banker job description

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops. Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services. Actively participates in branch huddles, meetings, and one on one coaching sessions. Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed. May direct work flow by assigning ancillary duties on the Teller line as needed. Maintains knowledge of all relevant rules and regulations. Conforms to General Performance Expectations as identified for all employees.



Qualifications/Requirements:


One year experience in a banking or customer service position preferred High School Diploma or equivalent with an emphasis in a business curriculum Demonstrated experience in banking and/or customer service Proficient analytical and mathematic skills, along with reading and writing skills Proficient communication, interpersonal and sales skills A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services Basic computer skills, including Microsoft Outlook, Word and Excel Ability to lift up to 50 lbs. of coin Must be able to support multiple branch locations as needed


Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled

Minimum - $15.00 per hour

Maximum - $22.00 per hour

California Bank and Trust, a leader amongst banks in California, with over $10 billion in assets and nearly 100 branch offices in the state, is looking for a
Relationship Banker .

Our relationship-centered culture is achieved by providing our associates with the tools, training, and opportunities to build the best possible relationships with our customers, and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all associates to grow and thrive.

We are looking for a Relationship Banker (Commercial Lending) in Irvine, CA . This role focuses on identifying appropriate lending opportunities, soliciting, and developing all types of business activity, specializing in commercial loans and participates in the development of overall commercial loan objectives, policies and practices.

Ideal candidates will have the skills and experience necessary to :

Responsible for acquiring, analyzing and maintaining client relationships. Provides suitable credit, deposit or other banking services as well as counsel and advice to best meet clients' needs. Analyzes risks and profitability of assigned client base to ensure ongoing profitability and conformity with credit terms. Solicits the sale of additional products and services to meet clients' needs. Develops and implements marketing plans for expanding business. Negotiates loan terms and conditions. Remains well versed in industrial, economic and financial situations relating to assigned clients. May be assigned specialized industry or market segments. Other duties as assigned.



Qualifications:


Requires a Bachelors degree in business, finance or a related field and 2+ years commercial lending, credit associated lending and bank sales experience. A combination of education and experience may meet requirements. Basic knowledge of bank products, credit and commercial lending techniques and procedures. Ability to expand loans, client relationships and bank products. Must have good interpersonal, oral and written communication skills needed to create relationships with loan clients. Good analytical and negotiation skills. Limited use and/or application of basic lending principles, theories, and concepts.



Benefits:


Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching! Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and/or parking waivers. Eligible for sales bonuses + monthly incentives and/or annual discretionary bonus Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within Tuition Reimbursement for qualifying employees Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

Live here. Play here. Bank here. Work here.
If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.

This position is a unique opportunity to learn and deliver both Teller and Relationship Banker responsibilities, from serving on the teller line, to opening new accounts, supporting a customer's unique financial needs, and forming strong relationships with prospective and existing customers.

Note, this position is part-time at 20 hours per week.

You're encouraged to apply if you're looking for:
Take your career in banking to the next step. This would be a great fit for some who's currently a Teller looking to learn how to open accounts and serve as a Relationship Banker.An opportunity to let your sales skills shine. Maybe you haven't worked in banking before, but you have experience and a passion for understanding what customers need and referring them to products and services to create value.A chance to work in a dynamic, fast-paced environment while maintaining a high level of attention to detail.A challenging, stable career with different pathways to learn, develop and grow. We want to help you do your best work every day-with a smart, fun and talented team by your side.

Responsibilities:
· Contributes to the success of the region by meeting or exceeding individual sales goals.
· Performs all customer-facing activities, including new account opening, account maintenance, problem resolution and sales and service activities. Will also accept deposits, verify cash and endorsements, issue receipts, process withdrawals and cash checks within established guidelines.
· Learns ins and outs of our products and services in order to support customers' needs to the fullest.
· Employs skills from our Building Trusted Relationship model to acquire, expand and retain customer relationships.
· Performs banking center duties such as account maintenance, cash handling, and beginning and end of day procedures.
· Demonstrates a general understanding of Vault procedures.
· Adheres to Teller and Relationship Banker policies and procedures; ensures regulatory compliance.
· Processes a variety of transactions using own judgement regarding validity of transactions presented. Refers activities outside of own authority or questionable transactions to Assistant Banking Center Manager or Banking Center Manager.

Qualifications:
· Associate's degree (A. A.) or equivalent from two-year college or technical school. Six months to one year related experience and/or training; or equivalent combination of education and experience. Prior banking experience preferred but not required.