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Relationship manager jobs in El Paso, TX

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  • Relationship Manager - Employee Benefits

    Blueprint30 LLC

    Relationship manager job in El Paso, TX

    ADP is hiring a Relationship Manager - Employee Benefits In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention. The nature of what you do every day will not change - your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** What you'll do: Responsibilities What you can expect on a typical day: Relationship Management: You will serve as the client's primary contact, acting as a liaison, serving as an internal client advocate. Maintain a comprehensive understanding of your dedicated client's group health portfolio and other ADP services and coordinate communication among various business partners. Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more. Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business. Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience. Group Benefit Support & Administration: Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides. Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages. Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients. Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes. Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims. Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation. Client Retention: Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship. You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing). You'll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics. TO SUCCEED IN THIS ROLE: Requirements At least 2-3 years of related insurance experience Life & Health Insurance Producer License A college degree is great but not required. What's more important is having the skills to do the job.
    $61k-96k yearly est. 1d ago
  • Commercial Relationship Manager

    Vantage Bank

    Relationship manager job in El Paso, TX

    At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way. The Commercial Relationship Manager is responsible for soliciting, negotiating, underwriting, and coordinating the closing of complex consumer, residential, equipment, SBA, commercial building and business loans in compliance with the Bank's lending policies and procedures. They develop business checking and deposit relationships with customers and promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. They assist in attaining established Bank, region and branch goals through active participation in sales management and officer call programs. ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. Engages in business development activities and solicitation of new business; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services. Interviews prospective applicants and requests specified information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information. Performs prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visiting sites of loans; negotiates loan terms and conditions; approves loans within established lending limits or refers and recommends acceptance to the Chief Credit Officer or Loan Committee. Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/ or documentation from customers; solves problems relative to processing and servicing of loans within his or her portfolio; approves loan disbursements in accordance with agreements. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved. Ensures that certification or deletion of collateral is made by the appropriate personnel. Negotiates, underwrites and processes renewals of credit facilities. Approves loan payments, draws from lines of credit, and fund transfers within specified limits. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors, and competition. Represents Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena. Reviews NSF and overdraft reports for customer assigned within his or her portfolio; approves and declines such exceptions within established lending limits. Provides deposit and loan account ratings. Cross sells the Bank's other products and services, referring customers to appropriate staff as indicated. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken. Assists in meeting annual deposit and loan growth goals assigned by Senior Management; participates in various internal committees assigned by Senior Management. Provides leadership and training to less experienced loan officers and other staff members. Assists Senior Management with developing, analyzing, and finalizing complex loan agreements with representatives of large businesses. Responds to inquiries or refers to the appropriate department or person and exhibiting the necessary follow through with customer and/or staff involved. Consistently applies superior decision-making techniques, approvals and requests as they apply to existing policies and procedures. Keeping within assigned approval limits and using these instances as learning tools for employee development. Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and their personnel. Processes, solves and answers complex customer transactions, problems or inquiries. Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority. Answers telephones, answers question and directs callers to proper Bank personnel. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity to cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank's goals and values; benefits the bank through outside action. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issues pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, and OFAC requirements as they apply to this job title/ position. Other duties as assigned. QUALIFICATIONS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Bachelor's degree in Business or related field required. 10+ years of relevant experience and/or training OR a combination of education and equivalent experience. Prior experience should include a background in financial analysis or lending. Advanced experience, knowledge, and training in lending activities and terminology along with financial statement and tax analysis typically resulting from a combination of education in accounting, financial and/ or credit analysis or related areas. Advanced knowledge of commercial, construction, real estate and consumer loan processing. Ability to lead less experienced loan officers and other staff members as assigned. Advanced knowledge of related state and federal lending and compliance regulations, and other Bank lending policies. Ability to develop marketing and business development skills with customers. Basic knowledge of branch operation procedures, Bank products and services. Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 5 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills. Intermediate knowledge of human resource and labor laws and policies. Intermediate computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills. Intermediate typing skills to meet production needs of the position. Advanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees. Thorough understanding of management procedures with the ability to plan department or Bank functions, effectively staff department, direct and lead employees towards the desired objectives. Ability to deal with complex problems involving multiple facets and variable in non-standardized situations. Ability to work independently with no supervision while performing assigned duties. Ability to always maintain a high degree of ethical standards and complete confidentiality. BANK SECRECY ACT (BSA) All employees of Vantage Bank Texas, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy. EOE/M/F/D/V
    $61k-96k yearly est. Auto-Apply 15d ago
  • Client Manager

    Security Director In San Diego, California

    Relationship manager job in El Paso, TX

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. C15802 Requisition ID 2025-1430818
    $69k-118k yearly est. Auto-Apply 35d ago
  • Client Account Manager - Non-Sales

    Adpcareers

    Relationship manager job in El Paso, TX

    Celergo Streamline is buzzing and excited to announce that we are growing in Service! We are scaling our footprint as well as scaling our size within the Service organization. The service organization within Celergo Streamline (CSL) is made of Client Account Managers (CAM), International CAMs, Service Delivery Managers, Global System Support, Project Services, Add-ons, Transitions Managers, and Payment Services. We run payroll in over 140+ countries supporting our customers in their payroll needs supported by a powerful network. This allows for us to support our customers in this central managed service model everywhere in the world aligning to our customer. This truly takes global payroll to the next level! The clients see the value! To meet the volume of scale we need to evolve and that is exactly what we are doing. Over the course of the next year we will undergo a digital transformation which will allow for our clients to truly see the benefit of the country expertise and customer service that we will bring in this model. This is an exciting journey. If you want to bring the change, be the change, then we encourage you to join this exciting organization! ADP is Hiring for a Celergo International Client Account Manager Please Note: This is not a sales role The International Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. This International Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and partners across the globe. The International Client Account Manager is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The International Client Account Manager is responsible for contributing to internal projects at Celergo, while developing and learning his or her ongoing client base and participating in ongoing trainings. The International Client Account Manager is also responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report to a Supervisor of Client Services. Essential Duties & Responsibilities Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date. Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo's processes and protocols. Work effectively within the team to ensure all department and payroll deadlines are met. Responsible for generating reports to analyze, audit, and reconcile payroll data. Strong communication and cross-cultural skills to collaborate with international team members. Responsible for the accuracy and timeliness of each Client's payroll. Complete and deliver monthly checklist metrics: Ensure timely completion Ensure step by step processes are followed Ensure payrolls are paid on time Ensure invoices are billed accurately Manage controls (client and internal changes): Ensure that all documentation is up to date Ensure all deliverables are completed timely and accurately Provide clients with: Strong critical problem solving results Facilitate long-term relationships Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers. Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately. Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met. Review and communicate payroll changes between the Client and global payroll providers. Audit payroll calculations from global payroll providers. Manage all steps of the funding process. Generate consolidated invoices for client approval and funding initiation. Maintain open items logs and track improvements to ensure all open items are closed. Requirements for the Role Passion - Client Service Management Education -- Bachelor's degree or equivalent work experience. Experience -- Minimum of 2 years of professional experience in a service environment Other Skills and Abilities Bilingual language skills are a plus. Excellent written and verbal communication skills Ability to maintain priorities in a constantly changing environment Strong organization skills Expertise using MS Office applications Ability to travel on occasion in future if required
    $44k-78k yearly est. 1d ago
  • Merrill Market Client Relationship Manager

    Bank of America 4.7company rating

    Relationship manager job in El Paso, TX

    Albuquerque, New Mexico;El Paso, Texas; Tucson, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (****************************************************************************************************************** **Job Description:** Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks. The **Market Client Relationship Manager (MCRM)** is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff. **Responsibilities:** + Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth + Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service + Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit + Oversees the client service experience and reviews the approval of new client accounts + Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals **Managerial Responsibilities:** This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. + Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals. + Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. + Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. + Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. + People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. + Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. + Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. + Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. **Specific responsibilities include, but are not limited to:** + Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill + Managing the branch's Wealth Management Client Associates and Service Support Staff + Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel + Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge + Coaching teams to deliver a modern, digital first service model focusing on client satisfaction + Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise + Managing the daily operations ensuring compliance to industry regulations, and policies and procedures **Required Qualifications:** + Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted + Minimum of 5+ years professional experience **Key Qualifications for the role:** + Current or previous Merrill Wealth Management experience strongly preferred + Self-motivated and client centric + Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures + Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.) + Prior trend analysis experience + Strong customer service and communication skills + Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate **Desired Qualifications:** + Bachelor's degree or equivalent work experience **Skills:** + Compensation Analysis + Performance Management + Process Performance Management + Referral Management + Workforce Planning + Due Diligence + Internal Audit Review + Leadership Development + Recruiting + Risk Management + Client Management + Customer Service Management + Employee Counseling + Succession Planning + Trade Operations Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $49k-81k yearly est. 43d ago
  • Call Center Client Account Manager II

    Onemci

    Relationship manager job in Mesilla, NM

    At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES Key Responsibilities: Develop a detailed understanding of client products and services Process design and implementation Client scorecards and business reviews Ongoing continuous improvement Issue identification and resolution Project management of new launches and initiatives Program efficiency and financial performance CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $46k-82k yearly est. Auto-Apply 60d+ ago
  • Specialty Account Manager, Auvelity (El Paso, TX)

    Axsome Therapeutics, Inc. 3.6company rating

    Relationship manager job in El Paso, TX

    Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain's biggest problems so patients and their loved ones can flourish. For more information, please visit us at ************** and follow us on LinkedIn and X. About This Role Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure successful promotion of AUVELITY for major depressive disorder in adults and potential future indications. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. SAMs will be responsible for product performance at a territory level and expected to be a disease category expert and product champion. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: * Proficient in both virtual and live customer engagements * Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly & annual goals established by commercial leadership * Promote within our approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines * Develop strong customer relationships by better understanding the customer's needs * Serve as a resource/consultant to customers and staff regarding payer policies and processes (i.e., eligibility and benefit verification, prior-authorization, and appeals/denials) * Maximize use of marketing resources to maintain and develop customer relationships for the purpose of growing the customers' confidence to prescribe Axsome medications for appropriate patients * Communicate territory activity in an accurate and timely manner as directed by management * Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about changing environment and results * Successfully complete all training classes in a timely manner * Complete administrative duties in an accurate and timely fashion * Manage efforts within assigned promotional budget * Effectively collaborate across all corporate functions * Attend medical congresses and society meetings as needed * Ensure timely access for patients through patient services and savings programs * Overnight travel as indicated by the needs of the business * Additional responsibilities as assigned Qualifications / Requirements * Bachelor's degree from an accredited college or university * Minimum of 5 years of field customer experience and/or account management. Minimum of 3 years Healthcare Professional experience with relevant CNS experience will also meet the qualifications for this role * 5 years of consistent top performance in the pharmaceutical, biotech or medical sales space * Psychiatry/CNS experience strongly preferred * Demonstrated experience delivering outstanding results * Launch experience strongly preferred * Must live in the territory's geography * Experience strategizing within cross-functional teams, utilizing differential resources to achieve business goals * Proven ability to successfully manage multiple tasks concurrently under aggressive timelines in a dynamic environment * Comfortability with uncertainty and high expectations * Patient support services experience a plus * Strong digital marketing aptitude * Strong interpersonal, presentation, and communication skills * Frequent driving, including extended periods of time behind the wheel * Prolonged sitting and standing as part of daily job functions * Ability to lift and carry up to 30lbs regularly * Overhead reaching required to close and secure liftgates or similar equipment Salary & Benefits The anticipated salary range for this role is $100,000 - $150,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package. Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.
    $100k-150k yearly 10d ago
  • Education Account Manager

    Conterra Ultra Broadband 3.5company rating

    Relationship manager job in El Paso, TX

    Job Description E-Rate Account Manager About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Location: North Carolina, Texas, South Carolina (Remote) Job Summary: We are seeking an Account Manger Sales Representative with a background in telecommunications and E-Rate sales to join our experienced, high producing team. The ideal candidate will possess experience in telecom sales, proficiency in managing customer relationships, and a clear understanding of the E-Rate sales processes. The salesperson is responsible for managing a base of accounts and growing sales of products and services to educational institutions and libraries. This role involves building relationships with key decision-makers, understanding the E-Rate program requirements, and delivering tailored solutions that meet the needs of clients. Key Responsibilities Manage and grow an existing caseload of educational customers, ensuring their needs are met and expectations exceeded. Utilize knowledge of the E-Rate program to effectively position our solutions and maximize funding opportunities for customers. Collaborate with the team and ecosystem to coordinate customer meetings, presentations, and RFP development. Utilize Salesforce to manage customer records, track sales activities, and forecast sales pipeline accurately. Proactively identify opportunities to upsell and cross-sell additional solutions to existing customers. What you will need Minimum of 3 years of sales experience in the telecommunications industry, with a focus on educational markets preferred. An understanding of the E-Rate program and its application process within the educational sector is preferred. Proficiency in MS Office products (Word, Excel, PowerPoint) and experience with Salesforce. Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers. The role may require occasional travel for client meetings, industry events, or training sessions. What we offer Core values that embody teamwork, integrity, and excellence A super talented team who values hard work, success, and fun :) Work/ Life Balance Premium health benefits (medical, dental, vision, flex spending, etc.) Flexible and generous PTO schedule + paid holiday schedule 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
    $47k-76k yearly est. 4d ago
  • Automation Account Manager

    SMC Corporation 4.6company rating

    Relationship manager job in El Paso, TX

    PURPOSE The Automation Account Manager is responsible for representing SMC in all business activities associated with new, current, and distributor account development. This position also has the responsibility to create and develop new business, new relationships to increase market share and obtain annual growth. ESSENTIAL DUTIES Retains and profitably grows sales through proactive management of medium to large size OEM accounts Meet or exceed annual growth expectations on a consistent basis Presents all of SMC's capabilities, services and products to current and prospective target customers Serves as the primary contact for assigned customers and is responsible for customer growth Represents the voice of the customer's needs and goals within the organization Leads all aspects of the sales process, calling upon others to assist in solution development Own and manage customer relationship Develop and execute detailed customer action plan and forecast as required Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top rated accounts Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency Complete market reports as new and relevant information becomes available Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process Have passed all training required by SMC Be competent in all SMC sales philosophy, strategies, and tactics Use and accurately maintain CRM: sales calls, projects, opportunities, contacts, lead, success reports, to align customer data regionally, globally as necessary Successfully complete other duties as prescribed by the Branch Manager/Sales Manager Collaborate with internal teams to develop tailored strategies aligned with client and company goals Monitor project timelines, deliverables, and milestones to ensure timely and successful deployment of customer initiatives PHYSICAL DEMANDS/WORK ENVIRONMENT Customer facing position; with the majority time spent at customer site Potential travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS Bachelor's degree in Business, Marketing, Engineering or related technical field, or equivalent experience. Proven sales experience with SMC or equivalent industrial automation sales experience. Extensive knowledge of industrial automation applications. Demonstrated track record of meeting and exceeding sales or performance targets. Comprehensive understanding of pneumatic components and their application. Understanding of competitive product lines. High level communication, negotiation, problem-solving, and leadership skills. Proficient in CRM and the use of computers and ability to learn new programs and tools as required. Clean driving record. For internal use only:Sales001
    $51k-81k yearly est. 60d+ ago
  • Education Account Manager

    Conterra Networks

    Relationship manager job in El Paso, TX

    E-Rate Account Manager About Conterra Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. And that's where you come in. Location: North Carolina, Texas, South Carolina (Remote) Job Summary: We are seeking an Account Manger Sales Representative with a background in telecommunications and E-Rate sales to join our experienced, high producing team. The ideal candidate will possess experience in telecom sales, proficiency in managing customer relationships, and a clear understanding of the E-Rate sales processes. The salesperson is responsible for managing a base of accounts and growing sales of products and services to educational institutions and libraries. This role involves building relationships with key decision-makers, understanding the E-Rate program requirements, and delivering tailored solutions that meet the needs of clients. Key Responsibilities * Manage and grow an existing caseload of educational customers, ensuring their needs are met and expectations exceeded. * Utilize knowledge of the E-Rate program to effectively position our solutions and maximize funding opportunities for customers. * Collaborate with the team and ecosystem to coordinate customer meetings, presentations, and RFP development. * Utilize Salesforce to manage customer records, track sales activities, and forecast sales pipeline accurately. * Proactively identify opportunities to upsell and cross-sell additional solutions to existing customers. What you will need * Minimum of 3 years of sales experience in the telecommunications industry, with a focus on educational markets preferred. * An understanding of the E-Rate program and its application process within the educational sector is preferred. * Proficiency in MS Office products (Word, Excel, PowerPoint) and experience with Salesforce. * Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers. * The role may require occasional travel for client meetings, industry events, or training sessions. What we offer * Core values that embody teamwork, integrity, and excellence * A super talented team who values hard work, success, and fun :) * Work/ Life Balance * Premium health benefits (medical, dental, vision, flex spending, etc.) * Flexible and generous PTO schedule + paid holiday schedule * 401K program Diversity & Inclusion Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
    $46k-81k yearly est. 3d ago
  • OEM Account Manager

    GCX Healthcare Solutions

    Relationship manager job in El Paso, TX

    GCX Corporation (“GCX”) is seeking a highly organized and customer-focused original equipment manufacturer OEM Account Manager to own the operational and relational aspects of assigned OEM accounts. This role includes ensuring best in class customer satisfaction through a deep familiarity with the customers' business processes and initiatives while promoting GCX's capabilities, skills, and expertise. This role is the “Voice of Customer” internally at GCX and will work cross-functionally with internal teams to meet customer expectations and proactively manage assigned OEM accounts. The Account Manager is a critical role in the customer-facing team and partners with the Business Development Executive (BDE) to support the OEM Accounts' growth and partnership. This position requires strong communication, operational foresight, and attention to detail to deliver high customer satisfaction and commercial success. It is based in GCX's El Paso facility, with at least three days per week of on-site presence required. Key Responsibilities: 1. Relationship Management Serve as the internal owner of all day-to-day activities related to assigned OEM accounts. Maintain strong, responsive communication with assigned OEM account buyers and other constituents. Ensure a high level of service and timely follow-through on all customer interactions. 2. Forecast Alignment & Sales Visibility Conduct regular (weekly, monthly, quarterly) outreach to OEM accounts to align forecasts, blanket orders, demand releases, development projects, and GCX projected demand. Analyze OEM account forecast data daily to anticipate future demands and keep internal teams informed. Collaborate with Operations, Planning, and Supply Chain to maintain visibility on upcoming requirements. 3. Demand and Supply Reconciliation Identify mismatches between OEM account demand forecasts and replenishment plans. Propose clear corrective actions and communicate adjustments to both customers and the sales team. 4. Performance Tracking Monitor and report key performance metrics, including but not limited to, on time delivery, fill rates, and service level agreements. Communicate metrics to OEM accounts on a regular basis and address concerns promptly. 5. Escalation & Issue Resolution Act as the first point of escalation for customer issues, including order delays, complaints, CAPAs, quality investigations, and service requests. Ensure timely response and resolution in coordination with internal departments. 6. Order Management & Internal Coordination Coordinates the processing of OEM account orders with GCX Customer Service, ensuring high attention to detail and responsiveness. Work closely with the GCX Customer Service, Planning, Supply Chain, Quality, Shipping, and Receiving teams to fulfill, track, and support all order-related activities. Coordinate returns and RMA processes with GCX Customer Service and Quality. 7. Technical and Operational Support Support OEM account technical questions and direct them to the appropriate internal team or subject-matter expert when necessary. Maintain a solution-oriented approach to day-to-day OEM account needs. 8. New Product Development (NPD) Support Assist with replenishment and delivery of new products during early release phases. Track open items and work collaboratively with Project Teams to ensure OEM account deliverables are met. Help expedite product shipment and release coordination. 9. Pricing and Quotation Management Coordinate internal pricing reviews and obtain necessary approvals. Generate, document, and send accurate pricing quotations to OEM accounts in a timely manner. Required Qualifications: Bachelor's degree in business, Supply Chain, Engineering, or related field. Minimum 3-5 years of experience in account management, customer operations, or OEM-facing roles. Prior experience in the medical industry or other regulated manufacturing sectors preferred. Familiarity with forecasting, sales planning, and cross-functional team communication. Key Skills & Competencies Strong verbal and written communication skills (English). Analytical ability for forecast alignment and sales visibility. Proficient in Microsoft Office, especially Excel, PowerPoint, and Word. Comfortable navigating ERP systems: experience with IFS is highly preferred. Confident decision-maker with strong leadership instincts. High level of professionalism, confidentiality, and commitment to ethical conduct. Ability to build collaborative relationships both internally and externally. Compensation and Benefits: Competitive salary. Generous bonus program tied to performance. Outstanding benefits package, including Medical/Prescription, FSA, H.S.A., Dental, Vision, STD/LTD and Life/AD&D insurance; 401k and Financial Services; and Paid Vacation
    $46k-81k yearly est. 16d ago
  • Account Manager

    Formerra

    Relationship manager job in El Paso, TX

    Job Description Who We Are Formerra is a preeminent distributor of engineered materials, connecting the world's leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways - driving improved performance, productivity, reliability, and sustainability. To learn more, visit ***************** Formerra leads in the market with the following key capabilities: Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands Integrated, long-standing relationships with leading, global suppliers Unparalleled and highly specialized technical, processing, and design support Regulatory-compliant material support and expertise Position Overview Are you a results-driven sales professional ready to take your career to the next level? Join Formerra Distribution as a Account Manager, where you'll play a pivotal role in accelerating our growth and shaping the future of our customer partnerships. We're looking for someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering value. Prior industry sales experience is a plus, but your drive, professionalism, and ability to build trust will set you apart. Essential Duties and Responsibilities: Drive profitable revenue growth through new business development and effective account management. Meet gross margin targets as a percentage of sales. Execute a professional, customer-centric sales process using tools like scorecards, business reviews, EVE, and CRM. Build and manage a robust sales funnel; proactively prospect, cold call, and close new accounts. Set and achieve new business targets aligned with long-term growth goals. Develop and implement sales plans, budgets, and forecasts; contribute to company-wide planning. Maintain and grow accounts through strategic engagement and needs-based solutions. Collaborate with channel partners and internal teams (Marketing, Technical, Customer Service) to meet customer needs. Provide market feedback and support marketing initiatives. Represent the company at trade shows and promotional events. Maintain accurate CRM data and sales metrics. Act as a business consultant to customers, offering tailored product recommendations and pricing strategies. Ensure timely reporting and communication with Sales Manager. Deliver results and perform other duties as assigned. Qualifications: Education Requirements: Bachelor's Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline highly preferred. Highschool diploma and/or GED required. Experience Requirements: 10+ years of sales experience in distribution, manufacturing, sales, account management required. Strong Technical aptitude, with proficiency in MS Word & Excel preferred; SAP experience preferred. Professional presence, including excellent verbal and written communication and presentation skills. Broad knowledge of solutions, materials and processing. Self-motivated. Team player. Strong organizational skills required. Works autonomously on a day-to-day basis. Work Environment: Prolonged computer use: Frequent use of a computer and other digital tools for communication, CRM management, and reporting (up to 8 hours/day). Sitting and screen time: Extended periods of sitting and screen exposure during virtual meetings, planning, and administrative tasks. Lifting: Minimal physical lifting required; may occasionally lift items up to 20 lbs. (e.g., promotional materials or equipment for events). Home office setup: Must maintain a dedicated, ergonomically sound home office environment with reliable internet access. Travel: up to 75% (or as needed) for client meetings, industry events, or team gatherings which may involve driving or air travel and transporting light materials (e.g., brochures, samples). Disclaimers: Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information-such as your Social Security number, birth date, or banking details-via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at ********************.
    $46k-81k yearly est. Easy Apply 21d ago
  • Account Manager - State Farm Agent Team Member

    Mark Chavira-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: Bonus based on performance Company parties Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Mark Chavira - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Develop and maintain client relationships to drive retention and growth. Conduct policy reviews and provide recommendations to clients. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Strong leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations.
    $46k-81k yearly est. 5d ago
  • Account Manager - State Farm Agent Team Member

    Team Casillas-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Team Casillas - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Develop and maintain customer relationships to drive retention and growth. Conduct policy reviews and provide recommendations to customers. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations.
    $46k-81k yearly est. 24d ago
  • Account Manager - State Farm Agent Team Member

    Crystal Martinez-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Health insurance Paid time off Training & development ROLE DESCRIPTION: As an Account / Assistant Manager for Crystal Martinez - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. Youll support daily operations, provide exceptional customer service, assist with claims, and provide leadership and support to our agency team. This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly. RESPONSIBILITIES: Deliver excellent customer service through phone, email, and in-person interactions. Assist with sales conversations, policy changes, and cross-selling when appropriate. Monitor agency workflows and help maintain operational efficiency. Support the agent in reviewing files, catching details, and ensuring compliance. Help manage daily office needs and serve as a go-to resource for both team members and clients. QUALIFICATIONS: Prior State Farm experience is required. Strong organizational skills with attention to detail. Friendly, professional communication style. Ability to take initiative and support others in a fast-paced environment. Comfortable with sales and client outreach.
    $46k-81k yearly est. 28d ago
  • Account Manager - State Farm Agent Team Member

    Arleen Beard-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Arleen Beard - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Develop and maintain client relationships to drive retention and growth. Conduct policy reviews and provide recommendations to clients. Oversee the resolution of complex customer issues. Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred. Strong leadership and interpersonal skills. Proven track record of meeting sales targets. Willingness to engage in sales conversations. Bilingual Spanish preferred.
    $46k-81k yearly est. 5d ago
  • Account Manager - State Farm Agent Team Member

    Daniel Call-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Free food & snacks Opportunity for advancement Paid time off Profit sharing Training & development Position Overview Were not just hiringwere building something. Our State Farm agency is looking for the one person whos hungry for more than a job. We want someone who sees this as an opportunity to grow fast, win big, and make a meaningful impactboth in the office and in the lives of our customers. This is a fast-paced, high-growth role for someone whos confident, coachable, and ready to be part of a team that plays to win. If thats you, keep reading. Responsibilities Engage customers in real conversations that lead to long-term relationshipsnot just transactions Learn how to uncover customer needs and recommend the right insurance and financial products Follow up, follow through, and help build a pipeline that performs Set and hit ambitious goalspersonally and with the team Show up with energy, discipline, and a hunger to get better every day What We Provide Hourly pay plus commission + performance bonuses Ongoing training and professional development A fast-moving, supportive team environment A leader who coaches, invests, and pushes you to grow Long-term growth opportunity (including agency path, if desired) Requirements Sales experience preferred (retail, hospitality, inside or outside sales) Track record of achieving goals (in work, school, or life) Strong people skillsable to connect, listen, and lead conversations Self-motivated and reliable Open to coaching and feedback Detail-oriented and able to handle multiple tasks Bilingual Spanish required Property & Casualty license (or ability to obtain) Life & Health license (or ability to obtain) Next Steps If youve ever thought to yourself I just need someone to give me a real shot this might be it. Complete the application and well reach out with the next step in the interview process. NOTE: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Applicants must meet licensing and training requirements. If youre pursuing future agency ownership, you will still need to go through the standard State Farm agent selection process.
    $46k-81k yearly est. 5d ago
  • Account Manager - State Farm Agent Team Member

    Miguel Serrato-State Farm Agent

    Relationship manager job in El Paso, TX

    Job DescriptionBenefits: Bonus based on performance Company parties Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Miguel Serrato - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Promote successful and long-lasting customer relations. QUALIFICATIONS: Experience in sales preferred Experiencing managing client relationships preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening Dedicated to customer service Able to anticipate customer needs Able to effectively relate to a customer How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! ********************* Miguel Serrato - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $46k-81k yearly est. 17d ago
  • Security Account Manager: Full-Time

    Palamerican Security

    Relationship manager job in Sunland Park, NM

    Must have a valid driver's license, a clean driving record, and a current New Mexico Security License. PalAmerican Security - Account Manager Are you a highly skilled and motivated individual looking to oversee daily operations? Do you thrive in building strong relationships with clients and employees while ensuring top-notch security services? If yes, then this role is perfect for you! Join PalAmerican Security as an Account Manager. In this role, you will lead a team of security officers and supervisors, ensuring high-quality security services are provided to safeguard people and property. You will coordinate essential support services, maintain positive client relationships, and meet financial and operational objectives while delivering exceptional customer service. Essential Functions: Oversee daily security operations at the assigned client site. Lead and support a team of security officers and supervisors. Establish and maintain positive relationships with clients and team members. Coordinate support services to manage the client site efficiently. Additional Responsibilities: Ensure contract compliance and required reporting. Handle escalated security issues and emergency situations. Communicate staffing needs and develop staff through coaching and training. Manage equipment, supplies, and vehicles at the account(s). Qualifications: Associate's or Four-year degree in Criminal Justice, Business Administration, or related field. At least 8 years of business management/supervisory experience. Ability to develop customer relationships and manage multiple priorities. Outstanding interpersonal and communication skills. Benefits: Paid Time Off Health, Dental, Vision, and Life Insurance Mileage Reimbursement If you are a dynamic individual with a passion for security management, apply now to be a part of our innovative team at PalAmerican Security! Location: NM - Sunland Park Work schedule Monday to Friday On call Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Mileage reimbursement
    $41k-73k yearly est. 57d ago
  • Insurance Account Manager

    Home Insurance Agency

    Relationship manager job in El Paso, TX

    The Customer Service Representative at Home Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Compensation: $12.00 - $15.00 per hour If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIAT member agency is a great career choice! IIAT members are Trusted Choice independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers-more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community. IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing - is this the right career for you?
    $12-15 hourly Auto-Apply 60d+ ago

Learn more about relationship manager jobs

How much does a relationship manager earn in El Paso, TX?

The average relationship manager in El Paso, TX earns between $50,000 and $118,000 annually. This compares to the national average relationship manager range of $56,000 to $123,000.

Average relationship manager salary in El Paso, TX

$77,000

What are the biggest employers of Relationship Managers in El Paso, TX?

The biggest employers of Relationship Managers in El Paso, TX are:
  1. US Pharma Lab
  2. PNC
  3. Blueprint30 LLC
  4. Vantage Bank
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