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Relationship managers managerial level staff that serve as part of a company's customer service or sales department. Within a sales team, a relationship manager is a mid-level position primarily responsible for improving business relationships with clients and partner firms.

As a relationship manager, your role is crucial in the growth and success of the organization. You not only bring more clients to the table but also ensure the satisfaction of existing customers. You may perform a variety of interesting tasks involving both fieldwork and desk duties to achieve organizational goals.

To begin working as a relationship manager, most often you'll need a bachelor's degree in business management, marketing, or a related field. You may interact closely with a range of stakeholders, businesses, customers, clients, and the community, so previous experience in customer service or sales is an advantage. To be successful, you must be an excellent communicator with the ability to cultivate relationships, retain clients, and build rapport with customers. And there's always room for advancement. As you gain experience, you may take on more clients or become a relationship director, leading a relationship management team.

There is more than meets the eye when it comes to being a relationship manager. For example, did you know that they make an average of $41.05 an hour? That's $85,376 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.

What Does a Relationship Manager Do

There are certain skills that many relationship managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, analytical skills and leadership skills.

Learn more about what a Relationship Manager does

How To Become a Relationship Manager

If you're interested in becoming a relationship manager, one of the first things to consider is how much education you need. We've determined that 69.3% of relationship managers have a bachelor's degree. In terms of higher education levels, we found that 13.9% of relationship managers have master's degrees. Even though most relationship managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a relationship manager. When we researched the most common majors for a relationship manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on relationship manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a relationship manager. In fact, many relationship manager jobs require experience in a role such as customer service representative. Meanwhile, many relationship managers also have previous career experience in roles such as account executive or personal banker.

Relationship Manager Career Paths

Average Salary for a Relationship Manager

Relationship Managers in America make an average salary of $85,376 per year or $41 per hour. The top 10 percent makes over $127,000 per year, while the bottom 10 percent under $57,000 per year.
Average Relationship Manager Salary
$85,376 Yearly
$41.05 hourly
$57,000
10 %
$85,000
Median
$127,000
90 %

What Am I Worth?

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Relationship Manager Education

Relationship Manager Majors

34.4 %
15.1 %

Relationship Manager Degrees

Bachelors

69.3 %

Masters

13.9 %

Associate

10.0 %

Top Colleges for Relationship Managers

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

4. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

5. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

6. Virginia Polytechnic Institute and State University

Blacksburg, VA • Private

In-State Tuition
$13,620
Enrollment
27,730

7. Ohio State University

Columbus, OH • Private

In-State Tuition
$10,726
Enrollment
45,769

8. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

9. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

10. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

Top Skills For a Relationship Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.9% of relationship managers listed client relationships on their resume, but soft skills such as customer-service skills and analytical skills are important as well.

Choose From 10+ Customizable Relationship Manager Resume templates

Zippia allows you to choose from different easy-to-use Relationship Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Relationship Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Relationship Manager Demographics

Relationship Manager Gender Distribution

Male
Male
54%
Female
Female
47%

After extensive research and analysis, Zippia's data science team found that:

  • Among relationship managers, 46.5% of them are women, while 53.5% are men.

  • The most common race/ethnicity among relationship managers is White, which makes up 82.7% of all relationship managers.

  • The most common foreign language among relationship managers is Spanish at 46.1%.

Online Courses For Relationship Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Financial Accounting Payroll
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Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...

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Adjusting entry creation, posting adjusting entries to a worksheet, creating financial statements from the trial balance...

Relationship Marketing Strategy for Financial Services
edX (Global)

Marketing now is less about the Product or Service and more about the value it creates for the Customers. Ergo, it is imperative for Financial Services’ professionals to move from transaction management to relationship management and create meaningful relationships with the sole objective of enhancing customer value. Relationship marketing is a long-term marketing strategy, for building personalized relationships with customers. The aim is to achieve customer loyalty and trust by providing an...

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Best States For a Relationship Manager

Some places are better than others when it comes to starting a career as a relationship manager. The best states for people in this position are Connecticut, Vermont, New York, and New Jersey. Relationship managers make the most in Connecticut with an average salary of $110,876. Whereas in Vermont and New York, they would average $110,342 and $108,953, respectively. While relationship managers would only make an average of $100,599 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Relationship Manager Jobs:
336
Highest 10% Earn:
$165,000
Location Quotient:
1.39 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Vermont

Total Relationship Manager Jobs:
58
Highest 10% Earn:
$166,000
Location Quotient:
1.04 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Relationship Manager Jobs:
1,147
Highest 10% Earn:
$162,000
Location Quotient:
1.23 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Relationship Managers

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Top Relationship Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ relationship managers and discovered their number of relationship manager opportunities and average salary. Through our research, we concluded that Bank of America was the best, especially with an average salary of $68,243. JPMorgan Chase & Co. follows up with an average salary of $93,505, and then comes U.S. Bank with an average of $74,191. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a relationship manager. The employers include HSBC Bank, CVS Health, and EagleBank

Most Common Employers For Relationship Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Fidelity Investments$112,111$53.90163
2Citi$108,459$52.14268
3BNY Mellon$106,391$51.15108
4JPMorgan Chase & Co.$93,505$44.95499
5Ocwen Financial$90,456$43.49102
6Standard Chartered$85,376$41.0582
7Dun & Bradstreet$75,927$36.50104
8ADP$75,380$36.2463
9Heartland Payment Systems$74,412$35.77395
10U.S. Bank$74,191$35.67451

Becoming a Relationship Manager FAQs

Is a relationship manager a good job?

Yes, being a relationship manager is a good job. Relationship managers play a critical role in companies serving as the liaison between corporate leadership and the customer base. Although this job does come with its own set of challenges, relationship managers make great money and are in a great position to advance their careers.

What does a relationship manager do?

A relationship manager works on the front line interacting with customers, helping the company deliver the best product/service to their customers.

The ultimate duties of a relationship are in forming and maintaining connections with business clients to drive sales. To accomplish this, a relationship manager has two main responsibilities: servicing the company's needs of an existing set of clients, and sales - aka more business from existing clients and acquiring new clients.

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