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Relationship manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Giuliana Andreopoulos,

Jerri Lynn Kyle

Below we've compiled a list of the most critical relationship manager skills. We ranked the top skills for relationship managers based on the percentage of resumes they appeared on. For example, 11.1% of relationship manager resumes contained client relationships as a skill. Continue reading to find out what skills a relationship manager needs to be successful in the workplace.

15 relationship manager skills for your resume and career

1. Client Relationships

Here's how relationship managers use client relationships:

Analyzed personal and financial data to deepen current profitable client relationships while providing financial advice and counseling to all bank customers.
Manage existing client relationships and develop new business strategies focused on governments, municipalities, school districts and not-for-profit organizations.

2. Work Ethic

Here's how relationship managers use work ethic:

Worked one on one with team members to improve credit analysis skills and develop a solid work ethic.
Provide leadership through knowledge, persistence, great work ethic, and self motivation.

3. Strong Work Ethic

Here's how relationship managers use strong work ethic:

Recognized by executive management for strong work ethic, networking, relationship building, and leadership competencies.

4. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how relationship managers use financial services:

Provided financial services for individuals and small businesses by conducting extensive profiling and needs assessment analysis.
Established and cultivated customer relationships with personalized financial services through counseling and risk/benefit analyses.

5. Taking Care

Here's how relationship managers use taking care:

Act as a liaison between manufacturing and customers, taking care of any issues and responding to their product demands/fluctuations.
Involved taking care of several complex situations.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how relationship managers use customer service:

Worked across several business tiers and divisions, simultaneously, while continuing to deliver high quality internal and external customer service.
Maintained profitable relationships with corporate customers based on excellent customer service, assessment of customers' financial performance and credit needs.

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7. Relationship Management

Relationship management refers to a tool that connects an organization or industry to a supply chain. Usually, this management type will build coordination, confidence, and mutual trust among all its members, employees, and employers. It will create a good partnership, determine the potentials barriers and problems, assess the strength, and measure the chain's effectiveness

Here's how relationship managers use relationship management:

Negotiated Management credit approval overrides, analyzed financial application documents, and communicated final credit decision to Sales and Relationship Management.
Promoted to leverage extensive strategic relationship management expertise in establishing key business accounts to position the company for increased profitability.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how relationship managers use business development:

Managed all sales and business development functions, including key commercial account management, and customer relationship development within a region.
Utilized creative and professionally aggressive marketing, business development and client penetration strategies in driving market share and profitable revenue growth.

9. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how relationship managers use customer relationships:

Increased customer base by leading the development of marketing strategies and tactics that increased market awareness and deepened existing customer relationships.
Managed banking customer relationships by providing customer support and service of new and existing accounts in a highly confidential manner.

10. Exceptional Client

Here's how relationship managers use exceptional client:

Deliver exceptional client's experience and handle all banking relationships with complete confidentiality.
Focused team on providing exceptional client service and maintaining high levels of client satisfaction resulting in client retention during volatile periods.

11. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how relationship managers use bank products:

Maintained quality of service for all customers, monitored relationship profitability and cross-sold other bank products.
Maintained an in-depth knowledge of KeyBank products and relevant business initiatives to ensure appropriate recommendations.

12. Excellent Interpersonal

Here's how relationship managers use excellent interpersonal:

Work as a team player with excellent interpersonal skills.
Possess excellent interpersonal, analytical and organizational skills.

13. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how relationship managers use risk management:

Provided business solutions that enhanced customer profitability in the areas of Risk Management, Finance, Marketing, Purchasing and Technology.
Developed, implemented and managed multifaceted associate development program designed to enhance risk management, leadership and productivity.

14. Commercial Banking

Here's how relationship managers use commercial banking:

Utilized highly effective communication and relational skills to develop and maintain a portfolio of commercial banking relationships.
Provide assistance to Commercial Lending department in the development and maintenance of commercial banking relationship.

15. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how relationship managers use real estate:

Originated commercial loans by consulting residential brokers on the commercial real estate financing industry, underwriting guidelines and property valuation methods
Review agriculture real estate collateral and prepare enterprise budgets to determine economic returns and cost/benefit analysis on capital projects.

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What skills help Relationship Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on relationship manager resumes?

Giuliana Andreopoulos

Professor of Economics, William Paterson University

I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.

What relationship manager skills would you recommend for someone trying to advance their career?

Jerri Lynn Kyle

Senior Instructor, Internship Coordinator, Missouri State University

Whatever your career goals are, stay informed! Keep up to date with what's going on in the world, and what's happening in your field. A lot can happen in 24 hours, so imagine what happens in a year. Just because a student takes a year off, doesn't mean learning has to stop. I recommend volunteering or interning to gain experience in your field and stay up to date on trends. It's important to remember that a gap year refers to a gap in time, not a gap in learning or productivity. Continue to live for your purpose!

What technical skills for a relationship manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all relationship managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of relationship manager skills to add to your resume

The most important skills for a relationship manager resume and required skills for a relationship manager to have include:

Client Relationships
Work Ethic
Strong Work Ethic
Financial Services
Taking Care
Customer Service
Relationship Management
Business Development
Customer Relationships
Exceptional Client
Bank Products
Excellent Interpersonal
Risk Management
Commercial Banking
Real Estate
Financial Analysis

Treasury
Cross-Selling
Business Relationships
CRM
Financial Products
Loan Portfolio
Cash Management
Wealth Management
Financial Statements
Customer Satisfaction
Strong Analytical
Origination
Financial Lives
Credit Analysis
Client Satisfaction
HR

Client Facing
Commercial Loans
Securities
Excellent Organizational
Bank Secrecy Act
Corporate Banking
Financial Data
Excellent Client
Due Diligence
Telemarketing
Revenue Growth
Cash Flow
Outbound Calls
Client Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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