Customer Success Manager
Relationship manager job in Tampa, FL
Customer Success Manager (Enterprise - SaaS)
The Customer Success Manager is responsible for managing customer relationships and maximizing adoption of our company's application facility-wide, assuring that customers are continuously seeing value in our partnership.
Our goal is to ensure that each customer derives maximum value from their investment in our software and receives the best possible service. As such, Customer Success Managers are actively involved in product adoption, problem resolution, client retention (churn prevention), and expansion of our SaaS solution application. With an emphasis on customer engagement and relationship building, CSMs act as an internal customer advocate, creating successful client experiences.
The CSM will manage client satisfaction with a focus around increasing and deepening our company's application across the facility of our portfolio of corporate clients. You will review our valued clients' usage, identify areas of greatest impact/opportunity, and execute a tailored plan to assist and drive client success. You will develop knowledge bases and spread best practice recommendations to assist clients in solving point-in-time challenges. You will work with customers at risk and proactively manage all accounts making the appropriate company resources aware of any shortcomings. You will also measure and analyze customer satisfaction as well as catalogue client benchmarks and success stories.
In addition, the CSM will generate attendance and participate in client retention programs such as user events, conferences, and individual facility visits; and will serve as an internal advocate for clients, helping to support their business objectives. CSMs will also identify market trends and product gaps, working closely with our Product, Marketing and Development teams.
Primary Responsibilities Include:
Managing customer relationship as a main point of company contact.
Work with assigned customers to drive adoption of the application organisation-wide and assure they are continuing to see value in their partnership with our company.
Monitor and assist our Onboarding and Technical Support teams to manage customer issues and escalations.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Conduct regular customer reviews of overall account health including benchmarking of best practices and utilization trends.
Document unique workflows and use cases of our company's tech platform and share these with other customers where appropriate.
Provide clients with information regarding preferred partner solutions, including intelligent lockers, outbound shipping, and space management.
Identify and manage at risk customers effectively to help reduce churn and exceed company churn targets.
Perform exit interviews with churning customers to understand reasons for cancellations, providing feedback to sales and management teams.
Provide Pre-Sales resources for industry prospects.
Manage key account renewal strategies and answer internal/external renewal questions.
Measure and ensure post implementation adoption.
Advocate internally for the needs of customers, while balancing the needs of the company
Provide internal product and marketing guidance based on customer feedback.
Measurables:
Minimize customer churn.
Increase customer Net Revenue Retention
Measure and increase customer satisfaction.
Improve depth of customer contact knowledge
Verify new client product adoption.
Participation and recognition at user and industry events
Relevant Education and Work Experience:
At least 2 years of experience developing and executing success plans for SaaS customers operating in a corporate environment.
History of advancing software adoption, enhancing support, and spearheading expansion
Working knowledge of commercial real estate leasing and sales.
Bachelor's degree in marketing, Communications, or related discipline.
Technical savvy to recommend/employ our company's solutions within client environments.
Business acumen and people skills to work with clients at a strategic level.
Must have strong written and verbal communication skills.
Has clear “customer-first” and client engagement skills.
Has excellent problem-solving and critical thinking skills.
Ability to multitask in a fast-paced and highly collaborative team environment
Patience in communicating technical concepts to non-technical people.
US-based Travel - up to 10%.
Knowledge of CRM systems.
Client Success Manager
Relationship manager job in Lutz, FL
The Client Success Manager serves as the primary point of contact for property owners and stakeholders who rely on our ISP, VoIP, CCTV, and Access Control services. This role ensures high-quality customer experience by providing responsive support, clear communication, and efficient issue resolution. The ideal candidate is technically inclined, detail-oriented, and passionate about delivering exceptional service.
Key Responsibilities:
Client Support & Communication
Collaborate directly with assigned client teams and third-party technology vendors to:
Gather detailed integration requirements and document specifications.
Understand client systems, workflows, and operational environments related to integrations.
Translate client business needs into clear and actionable technical requirements for internal teams.
Facilitate communication between clients, vendors, and internal stakeholders to:
Provide status updates, manage expectations, and escalate issues as necessary.
Assist clients in navigating integration onboarding and issue resolution processes.
Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs.
Contribute to process improvements related to integration lifecycle management.
Respond to service inquiries from owners via phone, email, and ticketing systems with professionalism and urgency.
Manage inbound and outbound communications to ensure clients are updated throughout the service process.
Maintain a customer-first mindset, ensuring all interactions are handled with empathy and ownership.
Technical Assistance & Issue Resolution
Troubleshoot basic issues related to ISP connectivity, VoIP services, CCTV systems, and Access Control devices.
Gather detailed information to escalate technical issues to the appropriate internal teams when needed.
Coordinate service appointments, technician dispatches, and follow-ups until resolution.
Document all reported issues, resolutions, and customer notes with accuracy and clarity.
Service Coordination
Assist in onboarding new owners to our services, including explaining features, setup requirements, and expectations.
Work cross-functionally with technical teams, field technicians, and management to ensure timely service delivery.
Monitor service queues and ensure service-level agreements (SLAs) are met.
Client Experience & Quality Assurance
Identify patterns in client concerns and communicate opportunities for improvements to management.
Contribute to process enhancements that improve service efficiency and client satisfaction.
Maintain up-to-date knowledge of all company services, equipment, and system updates.
Qualifications:
Required
Experience in previous sales support role.
Project management support role experience.
Resilient and proactive communication and coordination with our clients.
Clear and precise interpersonal skills, including the ability to build positive relationships, collaborate effectively with diverse teams, and communicate clearly with stakeholders.”
Strong customer service skills with the ability to communicate clearly and professionally.
Basic technical understanding of Internet services, VoIP systems, CCTV camera setups, or access control equipment (training provided).
Ability to multitask, prioritize, and remain calm in fast-paced environments.
High attention to detail and strong problem-solving skills.
Preferred
Previous experience in telecom, IT, property technology, or security systems. (training provided)
Familiarity with general 3rd party software and the ability to learn it quickly.
Job Type: Full-time, On-site, No hybrid or remote available.
Pay: $75,000 to $85,000 annually DOE.
Expected hours: 40 to 45 hours per week.
Benefits:
Dental insurance
Health insurance
Vision insurance
Paid Time Off
Experience level:
2+ years
Ability to commute/relocate:
Lutz, FL 33548: Reliably commute or planning to relocate before starting work (Required)
Regional In-Home Sales Manager in Training- Tampa
Relationship manager job in Tampa, FL
Regional In-Home Sales Manager in Training
Key member of the sales leadership team, Regional in-home Sales Manager is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers and collaborating with other senior managers, he/she will develop and implement systems and processes that support rapid growth of this business. He/she must be a good recruiter and manager of outside sales people and have excellent communication skills.
Key Responsibilities
Recruit, manage and drive growth of shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners)
Actively recruit and on-board outside contractors with experience in window treatments
Work with merchandising and marketing to develop programs, tools that improve BTG Partners performance
Work with business support groups to provide ongoing operation support to BTG partners
Work with installation managers to build installation network and maintain excellent service levels in remote markets
Help identify and qualify installers as needed
Measure installation service levels
Work with stores leadership to identify additional opportunities for BTG Partners Program
Key Requirements
Bachelors in business or related field
10+ years experience including:
Operating experience in retail or multi-location service business
In-home sales and management experience
Experience managing 3rd-party service providers
Strong interpersonal and communication skills
High energy and strong motivation skills
Very strong customer service, problem-solving and follow-up skills
Ability to identify root causes and solve issues with a high sense of urgency
Ability to build cross-functional relationships
Experience working independently, but also as part of a team
Integrating senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.
Development plan will be individualized, and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.
Entry Level Account Manager
Relationship manager job in Bayshore Gardens, FL
We are looking for an Entry Level Benefits Consultant to manage assigned client accounts and open new accounts. You will address customer concerns and contact prospects to expand your account portfolio. This role may often be challenging, so you should be able to remain calm and polite in tough situations. If you have some experience in sales or customer service, we'd like to meet you. Your goal will be to foster long-term relationships with clients and help grow our business.Responsibilities
Be the main point of contact for customer needs
Follow up regularly after closing a sale to ensure client satisfaction
Respond promptly to customer queries and complaints to find solutions and defuse tension
Pass on issues to account managers when needed
Present new or additional products and services to existing customers
Send reports on sales activity, account status, and possible issues
Negotiate contracts and handle paperwork (e.g. invoices, orders)
Contact prospects to expand account portfolio
Maintain accurate records of customer interactions and transactions
Maintain knowledge of products, services, and promotions.
Collaborate with other team members to ensure customer satisfaction.
Communicate customer feedback and concerns to managers.
Complete administrative tasks such as reports and follow-up calls.
Maintain a positive attitude and keep up-to-date with training and education.
Adhere to company policies and procedures regarding customer privacy and security.
Requirements
1-2 years
High school diploma or GED
Background Check
Driver License
Authorized to work in US
Benefits
Education Assistance
Salary: $35,419.00-$106,094.00 per year
Platinum Relationship Manager
Relationship manager job in Tampa, FL
The E*TRADE Premium and Specialty Client Solutions ('ETPS') organization aims to deliver an industry leading client experience to E*TRADE's most valued clients, while connecting clients with the full breadth of benefits, products, and services that Morgan Stanley has to offer to meet their financial needs.
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
The Platinum Relationship Manager will be responsible for the retention and growth of Morgan Stanley's most valuable clients. Through frequent and purpose-driven client contacts, the Relationship Manager will cultivate personal connections by gaining an understanding of the client's investment needs, goals, and objectives while also becoming a trusted resource. Relationship Managers work within a small team and will have the responsibility of delivering a world-class experience by supporting their teammate's clients.
Responsibilities:
As a Platinum Relationship Manager, you will help drive our industry leading service culture by:
* Comprehensive support including product education, knowledge, trade facilitation and connecting E*TRADE clients with the full suite of Morgan Stanley products and services.
* Deliver exceptional client service while cultivating relationships with our highest value E*TRADE clients.
* Exhibiting critical thinking / problem solving skills to address client issues and questions to deliver a world-class experience.
* Function as a liaison between our internal support teams to ensure our client's service needs are met timely.
* Having a thorough understanding of all Morgan Stanley products and services and will be responsible for identifying opportunities to maximize all aspects of Morgan Stanley.
* Focusing on the bottom-line performance and constantly looking at ways to improve overall performance, sales, customer satisfaction and the entire customer experience.
* Mitigate risk by strict adherence to company policies and procedures to ensure a secure and compliant work environment.
* Ability to effectively manage high volumes of client interactions, demonstrating strong organizational skills and a commitment to adhering to a schedule.
Required Qualifications:
* 1-2 + years of client service experience within financial services
* Active Licenses: Series 7 and Series 63
Preferred Qualifications:
* Bachelor's degree
* Thorough understanding of the securities industry including equity, margin, and option trading
* Excellent organizational skills with the ability to manage multiple tasks
* Ability to work flexible shift assignments
* Ability to remain calm, professional and in control in a volatile business environment
* Must be dedicated to exceeding the expectations of clients, have a passion to excel, and outstanding oral/written communication skills
* Utilize independent decision-making skills to manage and resolve issues
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
For New Jersey:
Salary range for the position: $65,000.00 and $110,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
For Illinois:
Salary range for the position: $65,000.00 and $110,000.00 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
For California:
Expected base pay rates for the role will be between $65,000.00 and $110,000.00 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Auto-ApplyPublic Sector Commercial Relationship Manager
Relationship manager job in Tampa, FL
Compensation: $100,000 - $150,000 (plus bonus) based on experience and credentials Position Type: Full Time The Government Solutions Relationship Manager develops and manages relationships with government entities to provide banking and lending services. This role serves as a financial advisor to government clients, overseeing a portfolio of depository and loan accounts. The position requires strategic business development, credit analysis, and community engagement.
Responsibilities
* Develop and maintain relationships with government clients
* Identify and pursue new business opportunities
* Provide tailored loan products and conduct credit analysis
* Negotiate credit terms and structure repayment methods
* Promote Suncoast's full suite of financial services
* Manage RFP processes and submissions
* Stay informed on legislative and regulatory changes
* Represent Suncoast in community and industry events
* Ensure compliance with internal policies and regulatory standards
* Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
* Attend educational events to increase professional knowledge
* Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Qualifications
* Minimum 3 years of experience in commercial or government banking
* Minimum one year of government experience
* Strong knowledge of loan products, credit analysis, and underwriting
* Bachelor's degree in Finance, Accounting, or Business Administration
* Knowledge of Florida's government and municipal landscape preferred
* Experience with RFP management and GASB standards preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and often complex problems or situations
* Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Strong knowledge and understanding of credit union products, services, policies, and procedures
* Strong knowledge and understanding of regulatory compliance
* Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
Benefits
* Financial Well-Being: 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
#LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.
For more information, please visit our careers site at ****************************************
Responsibilities
* Develop and maintain relationships with government clients
* Identify and pursue new business opportunities
* Provide tailored loan products and conduct credit analysis
* Negotiate credit terms and structure repayment methods
* Promote Suncoast's full suite of financial services
* Manage RFP processes and submissions
* Stay informed on legislative and regulatory changes
* Represent Suncoast in community and industry events
* Ensure compliance with internal policies and regulatory standards
* Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
* Attend educational events to increase professional knowledge
* Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs
Qualifications
* Minimum 3 years of experience in commercial or government banking
* Minimum one year of government experience
* Strong knowledge of loan products, credit analysis, and underwriting
* Bachelor's degree in Finance, Accounting, or Business Administration
* Knowledge of Florida's government and municipal landscape preferred
* Experience with RFP management and GASB standards preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and often complex problems or situations
* Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Strong knowledge and understanding of credit union products, services, policies, and procedures
* Strong knowledge and understanding of regulatory compliance
* Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties
Benefits
* Financial Well-Being: 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
#LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.
For more information, please visit our careers site at ****************************************
Auto-ApplyPharmacy Relationship Manager
Relationship manager job in Bradenton, FL
Job Description
Whether you are working in the Pharmacy industry looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, America's Pharmacy Group, LLC is a great opportunity for you.
As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans.
Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry!
We are now seeking Pharmacy Relationship Managers in your area!*
What does a Pharmacy Relationship Manager do?
Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions
Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications
Create, build, and retain relationships with Pharmacy Staff and Healthcare Providers
*We are currently hiring for positions nationwide.
Please only submit one application, even if you are interested in multiple territories. We will discuss the location you desire during the interview process.
Requirements
What you need to qualify:
Pharmaceutical/medical sales experience is preferred but not required
Sales skills with a proven track record
Exceptional interpersonal skills (building strong relationships)
Excellent verbal and written communication skills
Ability to work independently to oversee accounts and increase revenue
Benefits
Training and compensation:
We include comprehensive training and ongoing coaching
Great Commission! We pay commission on a per-claim basis, which means you make money every time someone uses our Pharmacy Savings Card!
Monthly Bonuses
Private Client Group Relationship Manager
Relationship manager job in Tampa, FL
The Private Client Group Relationship Manager develops, manages and retains a client book of business with a focus in the domestic professional segment using market knowledge to:
Ensure delivery of high standards of service to strengthen customer loyalty
Maintain a dedicated, high touch service and professional relationship applying a short-and long-term approach to addressing the customer's overall financial needs
Assess customer goals and needs and provide comprehensive advice on banking (deposit and lending) products while optimizing cross-selling opportunities
Prepare and deliver proposals based on clients' goals and needs, using available tools and applications
Coordinate client meetings with product specialists (trust / investments) to support the sale of products and services and deliver comprehensive proposals
Identify potential customer issues and channel them with the responsible units through resolution, acting as a customer advocate within and outside the organization
Seek feedback from customers on a regular basis to identify and address service quality issues
Identify and report any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.
Ensure compliance with Amerant Code of Ethics and BSA/AML, USA Patriot Act, OFAC, information security, suspicious activity reporting requirements, and policies and procedures
Work Experience:
5+ years of experience working with high-net-worth customers, providing them deposit product solutions
Experience offering lending solutions preferred
Education and/or Certifications:
Bachelor's degree in Business, Finance, Economics or related field required. Reputable and relevant professional certifications a plus
Technical and/or Other Essential Knowledge
Proven experience developing, expanding and retaining a book of business
Ability to close sales, negotiate terms and apply a consultative approach to the sales process
Proficient using the Microsoft Offer Product Suite including MS Teams, MS Word, MS Excel and MS PowerPoint
20% travel required
Functional Competencies:
Must be a team player, have the ability to work under pressure, conduct business with minimum supervision and with a professional demeanor. Must be able to solve problems and conflicts, manage time and projects. Must be able to communicate effectively verbally and in writing and deliver engaging presentations.
#LI-Onsite
Auto-ApplySenior Project Manager / Client Relationship Manager
Relationship manager job in Tampa, FL
Job Title: Senior Project Manager / Client Relationship Manager I - Mechanical or Electrical Background (PE License Preferred)
Experience: Minimum of 10 years
Position Overview: We are seeking a Senior Project Manager / Client Relationship Manager with a strong background in mechanical or electrical engineering, preferably holding a PE license. This role will be pivotal in overseeing and managing projects primarily within the healthcare sector, with additional focus on higher education, K-12, federal government, and stadium projects.
Responsibilities:
Management:
Facilitate communication between clients, project team members, owners, and architects by attending meetings and documenting critical issues.
Monitor project budgets and ensure alignment with man-hour allocations; adjust schedules as necessary.
Identify, negotiate, and manage fees for additional services required during project execution.
Develop and nurture business relationships crucial to project success; actively engage in business development activities with current clients.
Validate project scope and requirements with clients and stakeholders, collaborating with the Client Relationship Manager (CRM) or Location Leader when necessary.
Assist in financial planning by negotiating fees, preparing proposals, and participating in budgeting processes, coordinating with CRM or Location Leader as appropriate.
Aid in developing project staffing plans and preliminary man-hour budgets with the Senior Project Manager (PM), CRM, Department Head, or Location Leader as applicable.
Technical:
Hold a technical or bachelor's degree in relevant engineering disciplines, supplemented by ten years of practical experience on similar projects.
Possess Professional Engineer licensure.
Preferably have experience in healthcare building design.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Demonstrate a comprehensive understanding of engineering principles, methodologies, project approaches, and system designs.
Basic accounting knowledge is necessary for budget creation and maintenance.
Comfortable interacting directly with clients.
Market & Project Experience:
Focus on healthcare markets, with additional experience in higher education, K-12, the federal government, and stadiums considered advantageous.
Experience with hospitals/healthcare projects, encompassing new builds, renovations, and rehabilitations.
Experience in federal government, higher education, and stadiums would be beneficial.
Education and Licenses:
Bachelor of Science in Mechanical or Electrical Engineering.
Professional Engineer (PE) license preferred.
This role offers a unique opportunity to leverage extensive project management skills alongside technical expertise in mechanical or electrical engineering. The ideal candidate will thrive in a dynamic environment, driving project success through effective client engagement, meticulous budget management, and strategic business development efforts.
Assistant Relationship Manager ARM
Relationship manager job in Tampa, FL
At ServisFirst, Our Name is Our Mission.
DUTIES AND RESPONSIBILITIES
The Assistant Relationship Manager is responsible for conducting financial analysis of credit for loan requests as well as assisting Bank Officers by performing the following duties.
The incumbent will:
Conduct financial analysis of credit for new and existing clients and prospects
Generate spreads, term sheets, and other information for loan requests and conduct underwriting
Determine the strength and/or weakness of credit requests to determine the terms of the loan and ability to repay
Build profiles and loan requests in nCino for approval
Contact Loan Officers and/or clients to request necessary financial information for analysis such as balance sheets, tax returns, financial statements, etc.
Generate reports to determine past or current maturities that are not yet cleared and request any necessary information
Prepare memos outlining financial information for approvals from the appropriate parties
Track maturity for renewals monthly
Be actively involved in understanding documentation and closing process
Attend sales appointments with Officers as requested
Work on term sheets / commitment letters as directed by supervisors
Assist Loan Officers and Credit Officers with various functions needed such as clearing collateral exceptions, reporting information, implementing new systems, etc.
Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.
Note: Additional duties and responsibilities may be assigned.
MINIMUM QUALIFICATIONS
Bachelor's degree in Finance, Accounting or a related field
Two (2) years of related experience
Excellent written and verbal communication skills
Experience using Microsoft Outlook, Word and Excel
Experience in a position requiring attention to detail and data analysis
Excellent organizational skills and ability to multi-task
RMA and/or Moody training is a plus
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of:
Sustained standing and sitting
Frequent use of PC, including typing or sustained attention to monitor
Occasional presentations requiring public speaking to small groups
Occasional lifting of basic office files or equipment up to 20 lbs
Normal office environment with comfortable internal temperatures and low level noise
EOE/AA
Auto-ApplyCommercial Card Relationship Manager - Payments - Vice President
Relationship manager job in Tampa, FL
You are a Payments professional and excited to utilize your experience to make an impact with our Commercial Card clients?
As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank (GCB) Commercial Card clients, each with annual spend exceeding $20 million. In this role, you will leverage a consultative selling approach, focusing on understanding each client's unique business needs, challenges, and goals. By actively listening and engaging with clients, you will deliver tailored solutions that drive growth and expansion through strategic payables initiatives, cross-sell opportunities, and account retention. Your success will be built on your ability to become a trusted advisor to your clients, developing deep, long-term relationships founded on credibility, integrity, and a genuine commitment to their success. You will proactively identify opportunities to add value, provide expert guidance, and help clients achieve the most beneficial outcomes for their organizations.
You will also build and maintain strong relationships with internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. Maintaining high levels of customer satisfaction will be a key responsibility, achieved by engaging in regular, meaningful communication and conducting informative bi-annual or annual account reviews. Sharing best practices and collaborating with service and operations teams to address concerns will be essential to your role. Additionally, you will lead structured, revenue-generating optimization initiatives to further enhance client value. Through these efforts, you will ensure that clients receive exceptional service and support, fostering loyalty and long-term partnerships.
Job Responsibilities
Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape and financial trends within the industry
Develop and execute client expansion and retention strategies proactively, with a consultative approach that prioritizes understanding and addressing client needs over product promotion.
Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.
Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.
Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).
Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners, consistently building trust through consultative engagement and delivering tailored solutions that maximize client value.
Required qualifications, capabilities, and skills
Bachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial Card
In-depth product knowledge of Payables solutions including Commercial Card
Proven client ownership and trusted advisor relationship building skills, with a demonstrated ability to engage in consultative selling that focuses on understanding and meeting client needs.
Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.
Experience in managing multiple clients with competing priorities and deadlines
Excellent presentation and communication skills, including experience presenting to C-Level executives
Excellent negotiating skills
Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges
Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing
Effective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomes
Possess accounting and finance knowledge, understanding of client accounting systems and ERPs and our card solutions integrate
Auto-ApplyCommercial Card Relationship Manager - Payments - Vice President
Relationship manager job in Tampa, FL
You are a Payments professional and excited to utilize your experience to make an impact with our Commercial Card clients? As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank (GCB) Commercial Card clients, each with annual spend exceeding $20 million. In this role, you will leverage a consultative selling approach, focusing on understanding each client's unique business needs, challenges, and goals. By actively listening and engaging with clients, you will deliver tailored solutions that drive growth and expansion through strategic payables initiatives, cross-sell opportunities, and account retention. Your success will be built on your ability to become a trusted advisor to your clients, developing deep, long-term relationships founded on credibility, integrity, and a genuine commitment to their success. You will proactively identify opportunities to add value, provide expert guidance, and help clients achieve the most beneficial outcomes for their organizations.
You will also build and maintain strong relationships with internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. Maintaining high levels of customer satisfaction will be a key responsibility, achieved by engaging in regular, meaningful communication and conducting informative bi-annual or annual account reviews. Sharing best practices and collaborating with service and operations teams to address concerns will be essential to your role. Additionally, you will lead structured, revenue-generating optimization initiatives to further enhance client value. Through these efforts, you will ensure that clients receive exceptional service and support, fostering loyalty and long-term partnerships.
**Job Responsibilities**
+ Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape and financial trends within the industry
+ Develop and execute client expansion and retention strategies proactively, with a consultative approach that prioritizes understanding and addressing client needs over product promotion.
+ Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.
+ Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.
+ Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).
+ Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners, consistently building trust through consultative engagement and delivering tailored solutions that maximize client value.
**Required qualifications, capabilities, and skills**
+ Bachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial Card
+ In-depth product knowledge of Payables solutions including Commercial Card
+ Proven client ownership and trusted advisor relationship building skills, with a demonstrated ability to engage in consultative selling that focuses on understanding and meeting client needs.
+ Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.
+ Experience in managing multiple clients with competing priorities and deadlines
+ Excellent presentation and communication skills, including experience presenting to C-Level executives
+ Excellent negotiating skills
+ Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges
+ Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing
+ Effective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomes
+ Possess accounting and finance knowledge, understanding of client accounting systems and ERPs and our card solutions integrate
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Chicago,IL $115,000.00 - $170,000.00 / year
Client Manager - Select
Relationship manager job in Tampa, FL
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.
Description
This Client Manager role is responsible for a blend of internal partnership & delivery activities and client facing functions, utilizing the incumbent's professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests, endorsement processing and other client deliverables, as necessary. The Client Manager role also has responsibility for maintaining client relationships and retention, while also ensuring client profitability on a personally assigned book of business, within the assigned team.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
Responsible to manage and retain Select accounts as determined by revenue, industry, coverage needs, and other factors
Maintain knowledge of market trends and changes to anticipate or understand shifting client needs
Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting
Review, finalization, and delivery of current and expiring exposures
Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied
Manage implementation of accurate billing for clients based on client/carrier instructions
Design, prepare, negotiate, and deliver fee/compensation agreements to clients as needed
Manage process delivery to ensure any legal and/or compliance needs are met
Responsible for completion of client proposals and other client deliverables
Uses experience and expertise to contribute to ongoing process improvement activities
Partnership with peers and resources in domestic and international service centers
Qualifications
The Requirements
4+ years of Property & Casualty insurance experience in a role that is client-facing or carrier facing
College degree or equivalent work experience required
Property & Casualty insurance knowledge/experience required
Demonstrate strong problem-solving capability
Excellent verbal and written communication skills to include phone conversation and email communication
Demonstrated analytical ability, strong decision-making skills, and conflict resolution
Demonstrated problem solving abilities, including critical thinking, research, quantitative skills, and creativity
Solid process orientation skills
Technology acumen to work within various internal agency management systems (Epic, ServiceHub, Broking Platform, etc.)
Ability to work independently, yet actively and appropriately engage the services provided by “extended team members” across the Shared Service Centers and Teams
Strong time management and organization skills
Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)
Must successfully maintain required licensing by completing various Continuing Education activities as needed. Must be able to show valid confirmation of current status of P&C Producers License
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $80,000.00-$100,000.00 USD annually.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets
Auto-ApplySr Client Manager, Commercial Risk-Insurance Advisory Solutions
Relationship manager job in Tampa, FL
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
The Sr. Client Manager assists in the coordination of carrier relationships on behalf of the company by leading the service team on large accounts as assigned, including coordinating key services and developing the initial placement/renewal strategy.
PRIMARY RESPONSIBILITIES:
Performs all Account Manager responsibilities as well as:
Manage day-to-day activities of client accounts including, but not limited to, policy review, changes and updates, contract reviews, preparing renewal documents, marketing and negotiating insurance programs, and financial statements related to the client's insurance.
Maintain client files in AMS accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices.
Assists in establishing and maintaining appropriate carrier relationships.
Performs marketing activities for large accounts as assigned.
Prepares risk maps or peer reviewing risk maps for assigned accounts.
Coordinates service delivery including developing initial placement/renewal strategy.
Completes special projects.
Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership.
When requested, serves as a mentor to new colleagues.
KNOWLEDGE, SKILLS & ABILITIES:
Possesses strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites.
Can analyze complex risk exposures, existing insurance coverages and develop appropriate recommendations for clients and prospects.
Exhibits excellent client service and problem-solving skills.
Possesses intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and the ability to learn any other appropriate insurance company and firm software programs.
EDUCATION & EXPERIENCE:
A Bachelor's degree is preferred, and either has, or is working towards, a professional insurance designation.
Must possess at least five years' experience and demonstrated proficiency in Account Management.
License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required
Demonstrates effective presentation skills through verbal and written communications.
Demonstrates the organization's core values, exuding behavior that is aligned with corporate culture.
OTHER:
Fast paced multi-tasking environment
Some travel may be required.
#LI-NS1
IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Auto-ApplySenior Commercial Relationship Manager
Relationship manager job in Tampa, FL
Job Description
Senior Commercial Relationship Manager
A community bank with a strong regional footprint is seeking an experienced Senior Commercial Relationship Manager to join its commercial banking team. This role is responsible for managing, retaining, and expanding a portfolio of commercial clients, including complex and high-value relationships vital to the bank's success.
The position will focus on developing new business, deepening existing relationships, and maintaining sound credit quality through proactive portfolio management. This individual will also serve as a leader and mentor within the commercial banking group, supporting the growth and development of junior lenders and credit staff.
Key Responsibilities
Develop and expand client relationships through direct business development, networking, and professional referrals.
Manage a portfolio of commercial and industrial (C&I) clients, providing financial guidance and structuring complex credit solutions.
Analyze financial statements, assess risk, and make informed credit recommendations within assigned approval authority.
Serve as a subject matter expert in C&I lending, guiding underwriters and portfolio managers on deal structuring and credit quality.
Partner with internal teams to deliver a full range of banking solutions, including treasury management, private banking, and wealth services.
Lead and mentor team members, providing training and coaching in business development and relationship management.
Participate in loan committee discussions, credit reviews, and pricing decisions.
Oversee all aspects of the loan process including underwriting, documentation, closing, and servicing.
Monitor portfolio performance, manage loan renewals, modifications, and collections as needed.
Contribute to departmental projects and initiatives as assigned by management.
Qualifications
Bachelor's degree required; concentration in business, finance, economics, or accounting preferred.
Minimum of 10 years of commercial lending experience, with a proven track record in developing and managing middle-market or C&I relationships.
Strong financial analysis, credit underwriting, and deal-structuring skills.
Excellent interpersonal, negotiation, and leadership abilities.
Ability to build deep client relationships and collaborate effectively across departments.
Senior Relatioship Manager
Relationship manager job in Tampa, FL
Job Description
Senior Relationship Manager
Nationwide opportunities
New York, Philadelphia, Washington, Boston, Atlanta, Miami, Cleveland, Minneapolis, Dallas, Denver, Houston, Los Angeles, Nashville, San Diego & San Francisco, Seattle
Our client is a boutique culture driven investment management firm with over $600 billion in AUM. The firm has evolved into an organization which ranks among the most prominent investment firms in the world. The value proposition for the client is quite simple. Taking care of each client's individual needs within a local market with the best financial resources available globally.
Responsibilities
The principal role of the Senior Relationship Manager is to develop new clients by cultivating their personal and professional networks and leveraging relationships with centers of influence (COI's). In addition, the position also is responsible for maintaining close, ongoing relationships with existing clients.
The SRM works closely with HNW/UHNW clients with complex investment needs. The SRM partners with the internal planning and investment team to do a detailed needs analysis that delves into client's values, legacy, and philanthropic goals. The answers, which often differ across generations, allow the SRM to work with clients on implementing investment strategies tied to these objectives and help clients cultivate the next generation as stewards of family wealth.
Candidate Profile
The Senior Relationship Manager profile are as varied and diverse as the clients in which they serve. Most successful advisors tend to focus their practices around their passions and as a result work with entrepreneurs, business owners, nonprofit organizations, professional athletes, global families, artists, and collectors.
An existing network that can be cultivated and expanded within the community
Proven ability to build and maintain relationships with centers of influence such as attorneys, accountants, and business advisors
Experience advising and being regarded as a trusted advisor, not only with financial decisions but for meaningful life and business decisions
Comfortable interacting with individuals of significant wealth
Personal integrity that is beyond reproach
Strong academic credentials
A minimum of seven years of relevant work experience in finance, legal/trust, real estate, philanthropy, fundraising, auction/fine art, entertainment, sales, entrepreneurship, or private wealth management
Tax Partner - High Net Worth - Private Client Services
Relationship manager job in Tampa, FL
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
We have an exciting opportunity for an experienced Tax Partner to join our expanding Private Client Services (PCS) / High Net Worth (HNW) practice in Tampa, FL. This role provides an opportunity to join a high-performing practice where you will use your expertise in taxation to provide compliance and consulting services to high-net-worth multi-generational wealthy families and their private businesses and/or investment entities.
Candidates must be familiar with high-net-worth tax consulting and possess the analytical skills necessary for the effective diagnosis, development and implementation of solutions to clients' tax needs. With the support of the firm, you'll have the opportunity to develop and pursue creative approaches to resolve client issues.
Basic Qualifications:
Bachelor's degree in Accounting
CPA License or JD required
10+ years public accounting or family office tax experience
Experience in the review of tax returns for wealthy family members and their trusts, investment entities, and private businesses. Businesses could include Private Equity, Financial Services, Manufacturing, Oil & Gas, Real Estate, Wholesale Distribution, Service, Retail and Restaurants. Exposure to business returns would be a plus, but not required
Strong experience with private client services (personal taxation, trust taxation, estate & gift taxation, charitable taxation, with exposure to flow through entities and partnership taxation and corporate taxation, including State & Local income (SALT)/Franchise tax for multi-state filers)
Must be able to support financial growth efforts and manage a book of business
Successful candidates will possess ability to plan client engagements, provide tax consulting services, manage compliance projects, supervise and review work of team staff members, work closely with clients as well as internal managers and partners
Strong verbal and written communication skills with the ability to articulate complex information and tax law
Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships.
10+ years' experience in dealing with high-net-worth clients required
Preferred Qualifications:
Master's Degree in Taxation or Law Degree
Experience working for a Big 4 or large national, regional or local accounting firm or large Family Offices
Experience working with Private Foundations
Exposure to reporting and filings related to foreign assets, investments and holdings
Proven ability to develop new business relationships and expand services to existing clients
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
Auto-ApplyDirector of Client Results - Manager of Pre-suit
Relationship manager job in Tampa, FL
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
To learn more from our founder and Managing Partner about MattLaw and the next steps in applying for this position, please call ************ (MATTLAW).
ABOUT US
MattLaw is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years.
MattLaw protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly. Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.
SUMMARY: At Mattlaw , our clients expect and deserve guidance and attention through their unfamiliar journey through the process of being a personal injury client. Whether the wrongful death of a loved one, or the injuries to themselves, the Director of Client Results' is to collect information to help us maximize our client's evidence, share information with the client, coordinate with insurance companies, insurance adjusters, healthcare professionals, the records department, as well as to do freedom of information requests from government agencies.
The Director of Client Results has a firm grasp of the legal concepts, policies, procedures, as well as software to help guide the client in the most effective way to resolve their personal injury claim. This position requires the wearing of multiple hats such as collecting and inputting important information, generating reports, summarizing import documents, assisting with the scheduling of appointments, meetings, telephone calls, and zoom conferences with clients. This position requires the MattLaw team members to help clients prior to the lawsuit being filed. The focus is to attempt to fully and fairly resolve the case without the necessity of filing a lawsuit. However, in the event that the issues or the needs of the client require litigation, the Director of Client Results always has a keen eye for preserving evidence to establish value and move the case to the litigation team if that is the best path for each client.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Tracking and supporting metrics of marketing.
Oversee the intake of new clients, and their onboarding.
Car Accidents, Slip Trip and Falls, Mass Tort, and any other injury type case
Overseeing the polite turn down of cases that fall outside our model
Opening cases
Managing document scanning, storage and retrieval
Training team members regarding software and file management
Coaching team members to learn, grow and contribute
Managing the communications with insurance companies, clients, medical providers and lien holders
Quality control of communications including correspondence, email, text messages
Keeping clients informed and happy
Collecting evidence to prove fault, causation, and damages
Assisting in settlement of cases that should be settled
Assisting in documentation of clients medical history, accident history
Shepherding some cases to litigation when the value is greater than $250,000.
Noticing trends and changes in the insurance industry
Look for new and creative ways to help our clients
manage the closing of settlements to make sure liens are paid, costs are paid and the client gets their settlement money as quickly as possible with high accuracy of the numbers
EXPERIENCE AND SKILLS REQUIRED:
Associates degree in paralegal studies or equivalent experience
Professional in punctuality and appearance
Excellent organizational skills and strong attention to detail
Efficient and able to complete projects within deadlines
Strong analytical and problem-solving skills
Exceptional communication and interpersonal skills
Positive attitude, cooperative and respectful of colleagues, and team player
Ability to work well under pressure and manage multiple projects simultaneously
Proficient in Honey, Excel, Google Docs, Google Sheets, Slack
Compensation: $55,000.00 per year
About Us MattLaw is a personal injury law firm in Tampa who has been representing injured victims and their families for over 35 years. Attorney Matt Powell opened his personal injury practice in Tampa in 1989. Matt is a Board Certified Civil Trial Lawyer by the Florida Bar who graduated with honors from Florida State University College of Law. After graduating from law school, Matt worked for an insurance defense firm for six months. During that time he learned about how insurance companies process personal injury cases and treat their insureds. He did not like the way insurance companies operated and decided to become a plaintiff personal injury lawyer. Matt is an aggressive trial lawyer who is extremely skilled in the courtroom and knowledgeable about the litigation process.
Mission Statement: At MattLaw , our mission is to utilize our unique blend of extensive legal expertise, technological innovation, and unparalleled litigation experience to ensure every client receives the legal representation and recovery they deserve.
Vision Statement: Our vision is to help more people and families get back to where they would be, if not for the negligence of others, by creating efficient ways of problem solving through technology.
Core Values:
Innovation - Extreme dedication to technology that finds better solutions and can meet new challenges.
Knowledge and Expertise - We not only possess the information necessary to win, but understand how to use it.
Dedication to Winning - “Winning isn't everything, it's the only thing. (Vince Lombardi)
Strong Advocacy and Impact - Supporting worthy issues and truly making a difference!
Auto-ApplyEntry Level Account Manager - Pest Control Client
Relationship manager job in Tampa, FL
HMG Pest Solutions is exploding through this year as one of the leading marketing and sales agencies in the nation. Our company is structured upon four key values; collaboration, responsibility, engagement, and most importantly quality. We focus on developing superior marketing strategies and tactics across all managed market segments for pest control companies.
Our Account Management team assists our renowned clients in transforming their supply chains into a strategic asset. To truly stand out against the competition and shine in a continually evolving industry, each and every one of our Account Managers must be an authentic and inclusive leader in all lines of service. Gear up and get ready to submerge yourself into an ambitious team with dynamic mentors, ready to support your growth and advance your professional portfolio.
What are the responsibilities of an Account Manager?
Invite and present evidence-based feedback to sales managers in order to enhance sales margins and increase consumer satisfaction in a timely and constructive manner
Form memorable long-lasting relationships with clients and ensures their needs and marketing goals are met
Develop a deep understanding and knowledge of our clients' business and their competitive environments to create a cutting edge and stand out against the competition
Communicate confidently in a clear, concise and articulate manner to clients and staff
Independently manage major sales projects or customer accounts with assistance from senior account management, as appropriate
What are the requirements for an Account Manager?
Bachelor's degree in Business Management, Marketing, or Communications preferred
Demonstrates some knowledge and/or a proven record of success in account management, sales, or client relations
Uphold the company's code of ethics and business conduct
Exceptional problem-solving skills and the ability to prioritize and manage multiple tasks
Self-motivated, and capable of taking accountability for professional growth and development
Ability to develop and maintain a positive and professional relationship with clients
What's in it for our Account Managers?
Upward mobility within
A diverse and inclusive culture
Community outreach projects
Traveling opportunities
No more holidays on the job!
Auto-ApplyPrivate Client Relationship Manager
Relationship manager job in Tampa, FL
As a Private Client Relationship Manager (PCRM), you are responsible for new business development with High-Net-Worth Clients. You are responsible for advising your clients on building, preserving, and managing their wealth, risk management solutions, business transition strategies, etc. You will utilize our financial planning strategy to advise high net worth individuals on all aspects of their balance sheet to assist clients with meeting their stated goals and objectives. You will be part of a local team and supported by a platform that has the resources, specialists, and intellectual capital to help you advise clients on achieving their desired goals.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
+ Meet revenue growth, profitability and client retention goals by acquiring new clients through business development and expanding services and marketing new products to prospective and existing clients.
+ Self-acquires new business by being active and well connected in the community.
+ Expected to be the expert level "market moving" advisor with ability to handle the most challenging, sensitive and complex wealth relationships.
+ Focuses on targeted prospecting and developing relationships with external referral sources; effectively work with various specialists and partners who are designated to support client service and business development efforts (e.g. credit, mortgage, planning, investment, trust and fiduciary services, and insurance services) in a manner that promotes client retention and prospect referrals. This includes effectively executing on the specialist delivery model utilizing both centralized and regionalized partners to appropriately protect the inherent cost-to-serve requirements of the corporation.
+ Uses advanced credit knowledge to help lead the conversation and advice delivery model with clients and prospects.
+ Partners with wealth and banking specialists, including investments, trust, mortgage, insurance, etc., using a team approach to deliver solutions to client's financial needs and to enhance existing relationships.
+ Thrives in a team-based approach to deliver the full suite of First Horizon's solutions.
+ Team and peer group role model for other Private Client Relationship Managers.
+ Continuously act as a culture champion that is aligned with First Horizon Bank's Purpose, Mission and Values.
+ Establish and maintain mutually beneficial business relationships with internal and external centers of influence as well as the regional leadership team, outside Certified Public Accountants (CPA), attorneys, civic associations and other individuals and organizations to enhance the marketing efforts of the team.
+ Stays updated and abreast of changing economic, legal, financial planning, investment trends and general market and business issues impacting affluent clients. Serve as a personal financial planning/advisory resource for clients, their attorneys and CPAs.
+ Maintain appropriate legal, operating and regulatory controls to manage risk and compliance. Works within the existing audit, compliance and regulatory framework to ensure a high quality, compliant portfolio of relationships.
+ Using sound judgment on expense and operational efficiency
**QUALIFICATIONS**
+ Bachelor's Degree Required.
+ FINRA: Maintains proper licenses including Series 7, Series 66, the Securities Industry Essentials (SIE) Exam as applicable Life, Health, and Variable insurance licenses. Ensures that appropriate continuing education requirements are met where needed.
+ 5 or more years of sales and client management experience in Wealth Management and a demonstrated ability to manage a portfolio of high net and ultra-high net worth clients with complex credit and banking needs.
+ Successful track record using interpersonal, sales, presentation and relationship management skills previously demonstrated in the high-net-worth marketplace.
+ Advanced and reputable credit knowledge with a proven track record working complex credit deals and/or in tandem with a senior credit advisor.
+ Advanced and proven working knowledge of deposit, credit and investment products.
+ Successful background working in a goal based, results-driven, sales environment that uses tools such as leaderboards, pipeline reporting and other sale management tools to be successful.
+ Ability to thrive and be an active participate on a team.
+ Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
+ As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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