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  • Phone Operator

    American Oncology Network

    Relay operator job in Columbus, OH

    Pay Range: $15.46 - $24.44 Join Zangmeister Cancer Center in Columbus, OH! is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion. QUALIFICATIONS: * Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology * An understanding of documentation requirements for medical records * Attention to detail * Knowledge of computers and strong communication skills with a wide variety of personalities. * Valid driver's license in the resident state. #LI-ONSITE #AONA
    $15.5-24.4 hourly 36d ago
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  • Phone Operator

    Waycrosshealth

    Relay operator job in Columbus, OH

    Pay Range: $15.46 - $24.44Join Zangmeister Cancer Center in Columbus, OH!(This position is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion. QUALIFICATIONS: • Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology • An understanding of documentation requirements for medical records • Attention to detail • Knowledge of computers and strong communication skills with a wide variety of personalities. • Valid driver's license in the resident state. #LI-ONSITE #AONA
    $15.5-24.4 hourly Auto-Apply 37d ago
  • Mail & Document Services- eDocument Operator

    Cincinnati Financial Corporation 4.4company rating

    Remote relay operator job

    Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us Our Mail & Document Services department is currently seeking a Data Processor eDoc Operator. This role is responsible for attaching documents to our claim files, helping to meet one business day service level agreement, and support HQ and Field Claims. This position will be 100% remote after the mandatory training. The training will be in-person at our Fairfield Headquarters Monday-Friday for approximately 4-8 weeks. The pay range for this position is $13.46-17.86 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance. Be ready to: * process daily incoming emails and faxes * attach documents received via email and fax to our electronic claims files * support department and corporate goals Be equipped with: * strong knowledge of Microsoft Outlook, Word and Excel * knowledge of Adobe and CMS preferred * strong keyboard skills Bring education and experience from: * a high school diploma Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.
    $13.5-17.9 hourly 16d ago
  • Communications Bilingual Operator Patient Services - Full-Time Remote

    St. Thomas Community Health Center 4.2company rating

    Remote relay operator job

    Patient Services Representative - Communications Operator At St. Thomas Community Health Center our mission is to provide culturally competenthealthcare of the highest quality, regardless of the patient's ability to pay. We foster relevantresearch and educational activities directed toward achieving health initiatives that reducehealth disparities in our community. Central to our mission is to acknowledging the role ofinstitutional racism as causative of these disparities. As such, our work is directed towardbecoming an antiracist institution. Job Summary A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility. Responsibilities Answering calls: Handling a high volume of incoming calls from patients Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner. Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers. Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken. Providing exceptional customer service: Ensuring a positive and professional experience for patients. Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication. Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies. Qualifications Required: At least 2 years of college Good written/verbal communication skills Problem-solving skills Experience using Microsoft Office, internet and email. 2 years of administrative experience Bilingual - Spanish Preferred: 3 years of administrative experience Bachelor's Degree St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are: Medical Dental Vision Life Insurance Accidental Death & Dismemberment Short-Term Disability Long-Term Disability This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.
    $27k-31k yearly est. Auto-Apply 60d+ ago
  • BOP Service Operator

    Force Pressure Control

    Remote relay operator job

    OFS Field Operations | BOP & Surface Pressure Control Equipment Force Pressure Control is seeking safety-oriented BOP Service Operator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations. Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations Complete accurate service reports and documentation Communicate effectively with supervisor, clients and team members on job status and potential issues Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job Requirements Working background with BOP and other wellhead / surface pressure control equipment is required. Strong mechanical aptitude and troubleshooting skills Valid driver's license and ability to travel to remote work locations Willingness to work extended hours and weekends as needed The BOP Service Operator position is a full time, non-exempt position. Hourly pay rate commensurate with experience. Applicants have rights under Federal Employment Laws.
    $21k-40k yearly est. 60d+ ago
  • Telephone Operator

    Us Oncology, Inc. 4.3company rating

    Remote relay operator job

    Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Greenwood Village. This position is eligible to work remote after on-site training. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help. Salary range: $17.00-$19.50 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistant Program, PTO, holiday pay, and tuition reimbursement. Responsibilities * Courteously and efficiently answers all incoming calls and connects callers with the correct extension. * Takes and relays messages in an accurate and timely manner. * Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. * Performs operator functions including triaging calls. * Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing the switchboard. * Enter navigating care tickets Qualifications MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum two years office experience, preferably in a medical setting. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public. Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire. We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply"
    $17-19.5 hourly 60d+ ago
  • Virtual eCommerce Phone Support Operator

    Advance Stores Company

    Remote relay operator job

    The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer's vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style. Essential Duties and Responsibilities: Maintains composure while de-escalating customer issues Maintains and updates customers information in a case management system Close sales, upsell and process credit card payments Provide first level website technical support Follows up on outstanding items to issue completion Document each customer interaction in a case management system Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores Provide guidance through the Advance Auto Parts online shopping experience Work with external shipping contractors to assist customers with domestic issues and claims Address and resolve post-order questions regarding shipping, billing, and delivery Partner with other departments and store team members to resolve customers concerns Responsible for working incoming cases Provide knowledgeable answers to questions about products, pricing and availability Maintain Advance Auto Parts product and policy knowledge Notify business partners of errors on the website Complete training courses by company set due date Requirements: Excellent written communication skills Must be able to multi-task Typing speed of at least 45 words per minute Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts. Must be available to work weekends and holidays Must thrive and be adaptable to an ever-changing fast pace environment Regular, dependable attendance and punctuality Demonstrated ability to work well with other departments, peers and business partners Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution Must be available to attend entire paid training class Pass Background Check Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role. What does Advance have to offer you? 401k Retirement Savings Plan with competitive company match Paid Time Off and Sick Time Opportunity for overtime Special Recognition awards Opportunity for growth and promotion Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts Employee Discount Program Health, Dental, Vision and Prescription Drug Insurance Health Savings Account Medical and Dental Flexible Spending Accounts Employee Assistance Program Company paid Life insurance Company paid short & long term disability insurance Annual increase based on performance Positive work environment Team Member Networks available Volunteer Opportunities Military Leave, Jury Duty and Bereavement Pay Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave Visit our benefits website to view the many other benefits we offer: ***************************************************** Compensation Range The good faith estimate for this role is between 13.50 USD and 17.00 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable). Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: ************************************************ California Residents click below for Privacy Notice: ***************************************************
    $27k-33k yearly est. Auto-Apply 16d ago
  • Remote Operations Center (ROC) Operator

    Scout Clean Energy

    Remote relay operator job

    Job Description Do you want to help create a cleaner power supply? Are you looking to launch your career in the growing renewable energy industry? Do you have high attention to detail and the ability to prioritize effectively during busy periods? Will you work a shift position that gives you a three-day weekend every other weekend? If you answered yes to all of these questions, then read on to learn more about the Remote Operations Center (ROC) at Scout Clean Energy. What does a Remote Operations Center Operator Do? ROC Operators are “behind the scenes” employees that are critical to maintaining a safe and reliable electric supply. A team of operators in our Boulder, Colorado, office provides real-time support to Scout's growing portfolio of operating projects across the country. Operators use the graphical user interfaces on their large display monitors to identify potential barriers to efficient operation of the wind turbines, inverters, PV/BESS, and substation assets. No two shifts will look the same, but here are a few examples of what you may encounter during a shift as a ROC Operator at Scout: Building and maintaining relationships with primary stakeholders and market participants (including power purchasers, scheduling entities, system operators and facility technicians) to optimize performance. Informing grid operators about planned and unplanned outages at the plant. Coordinating with facility managers as they perform on-site maintenance. Monitoring our data acquisition equipment. Providing detailed notes about the events of the day in a formal (digital) logbook. Providing informal updates to Scout executives as the need arises. Compiling or reviewing standard reports that are viewed by senior leaders at Scout or our business partners. In addition, the ROC Manager will provide each ROC Operator with a set of side work to complete during slower times on shift. These tasks will be tailored to the strengths of each Operator. Some examples may include Extracting, and potentially analyzing, data about the facility's production as compared to the schedule filed with the grid operator. Completing ongoing training and certifications, such as NERC, PJM, or CompTIA. Assisting to build or refine operational tools. Assist with adding newly constructed sites to our data acquisition infrastructure. Participate in review and revision of operational procedures. Participate in cybersecurity audits of our site networks. What is the vision for success in the ROC? Scout's ROC will provide world-class operations monitoring with a safety and regulatory compliance focus, while optimizing asset value and operational efficiency. You will work in a place that encourages you to Prioritize Safety and Compliance Demonstrate Brilliance in the Basics Understand the Why Pursue Continuous Improvement and Collaboration Support Data-Driven Decision Making Why is the ROC a great place to launch a career in renewable energy? ROC Operators build their understanding of renewable energy generation from the ground up. Plant operations are the heart and soul of a renewable energy firm's business and will serve you well throughout your career. In addition to long-term career opportunities within Operations, understanding what is physically happening at the facility is outstanding preparation for roles in asset management, commodity trading, development, site engineering, transmission, manufacturing, and project finance, among others. Why is shift work appealing to so many people? Scout's ROC uses a 2-2-3 shift schedule. You would typically work a combination of days and nights over a two-week period. The big draw? Every other weekend is a three-day weekend. You leave your work at the office; when your shift ends, you are truly “off duty.” Every other week will include some overtime hours (paid at 1.5 times the base hourly rate). Increased pay rate for work on company-recognized holidays. Paid time off in addition to the standard seven days off every two weeks. Ability to increase pay by picking up additional shifts. Requirements What kind of experience do I need to be successful as a ROC Operator? Scout is accepting applications for ROC Operators at all levels. The successful entry-level candidate's background will look something like this: A demonstrated desire to continuously learn and improve. Strong verbal and written communication skills. High attention to detail and the ability to work proactively and productively without direct supervision. Basic proficiency with Microsoft Office, especially Excel. Ability to work as part of a shift rotation and team. Experience with SCADA or real-time operations in a manufacturing environment is desired but not required. Authorized to work in the United States without sponsorship. More experienced operators may have some of the following qualifications: Previous experience in real-time operations roles (in a power, manufacturing, or military setting). At least one year of previous work with SCADA systems. Currently hold or previously held NERC, PJM, or CompTIA certifications. Previously held a leadership role in a power-sector ROC. What type of training can I expect to receive at Scout? All of the specialized knowledge you need will be learned on the job - through a combination of formal training, self-study, and learning by doing. At the heart of the Operator training is the why. Not just why the ROC exists, but why the Operator performs each task required during shift. The ROC Manager's philosophy is that by starting with “why”, and then focusing on picking the right “how” to accomplish a task, Operators are empowered with the knowledge, skills, and abilities to respond to dynamic events on shift. Once the Operator evaluates each situation and understands why and how, they can decide “what” to do. The steps to execute that “what” will be clearly described in standard procedures. This facilitates consistency in operations from one shift to the next and results in a highly professional way to calmly and quickly act in a dynamic environment. Timeline, Location, and Pay We have an immediate opening for this role. You can expect to hear back from us within one month of your application and to be considered for any roles that open within 6 months of your application. It will be expected that the ROC Operator will work from our ROC in Boulder, CO. This is not a remote-work assignment. Scout's Values Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout's stated mission. Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals. Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members. Integrity. Ethical professionals who do the right thing even when it is difficult. Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills. Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems. Invitation to Women and U.S. Underrepresented Groups We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity. Invitation to Veterans Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty. Benefits This position is paid hourly based on actual hours worked. The straight-pay rate for an entry-level operator is $30/hour, and the hourly rates for more experienced operators increase in a tiered structure based on experience and qualifications. We follow standard pay practices for hourly employees, including 1.5x the base rate for overtime and 2x the base rate for holiday pay. Opportunities for advancement within the ROC team exist and are achievable within a year of starting. Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage.
    $30 hourly 21d ago
  • Service Operator

    Carmax, Inc. 4.3company rating

    Relay operator job in Columbus, OH

    6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities: * Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. * Assist Customer Advisors/Service Consultants with customers when needed. * Answer basic service department questions, schedule service appointments, route customers' calls. * Provide written messages to the responsible party in a timely manner. * Complete reminder calls for customers scheduled for an appointment * Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments * Contact customers with Repair Requests to schedule appointments * File repair orders and all supporting documentation daily. * Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. * Ensure the loaner log and dealer tags are always in compliance with audit requirements. Job Specifications: * Accountable to Associate 1 Competency Model * Demonstrate exceptional interpersonal, communication, and customer service skills. * Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service Standardized Work * Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. * Maintain or exceed the CarMax guidelines for customer satisfaction. * Read, interpret and transcribe data in order to maintain proper records. * Intermediate computer skills including spreadsheet knowledge. Customer Operator Job Description * Successfully work with associates in other departments within the store. * Perform multiple duties in a high-energy, fast-paced working environment. * Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. * Stay current in CarMax provided training in all areas of the Service process. * Possess intermediate computer skills Working Conditions: * Primarily indoor environment; may include working at times in noisy conditions. * May require sitting or standing for extended periods of time. * Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. * Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. * Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
    $27k-32k yearly est. Auto-Apply 8d ago
  • Remote Guard Center Operator

    Visentry

    Remote relay operator job

    The RGC Operator is responsible for reviewing incoming video alarm notifications and responding according to the standard operating procedures Duties and Responsibilities Understanding that customer service and satisfaction are the primary goals of the organization Actively tracking, verifying and acting upon video alert signals received from customer locations Following the standard operating procedures Communicating with law enforcement, customers and other emergency personnel Manage medium to high volume of calls
    $34k-50k yearly est. 60d+ ago
  • Switchboard Operator (As Needed) - Dillon

    McLeod Health 4.7company rating

    Remote relay operator job

    Responsibilities: Job Summary: The Telephone Operator serves as the first point of contact for incoming calls to the hospital, providing exceptional customer service and efficient call management. This role is responsible for directing calls, answering inquiries, and supporting hospital staff and patients by ensuring calls are directed to appropriate department to handle the caller's needs or request. Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail. Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner. Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations Operate a multi-line telephone system and paging system to facilitate hospital-wide communication. Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes. Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills. Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care. Other job duties as assigned. Qualifications: Previous experience in customer service, call center or physician office role preferred. Excellent verbal communication skills and a professional phone demeanor. Ability to multitask and remain calm under pressure in a fast-paced environment. Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office). Knowledge of medical terminology and hospital operations is preferred. Strong attention to detail and adherence to confidentiality standards. Position is based in a hospital setting. Certification in customer service (e.g., Certified Customer Service Professional) or telephone systems operation (e.g. Cisco, Jabber) is highly desirable. High school diploma or equivalent required with experience in telephonic customer service or physician office preferred.
    $29k-34k yearly est. Auto-Apply 57d ago
  • Telecommunications Operator - Springfield Regional Medical Center - PRN

    Bon Secours Mercy Health 4.8company rating

    Relay operator job in Springfield, OH

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions * Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. * Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. * Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure * Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. * Acknowledges alarm received and dispatches appropriate personnel for issue at hand. * Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
    $25k-33k yearly est. 42d ago
  • Communications Center Operator - Mobile Sensors Vessel-Remote

    V2X

    Remote relay operator job

    ** The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice. In performance of this mission, Mobile Sensors is seeking a **Communications Center Operator(s** ) that will be assigned within the Message Processing Center (MPC) and/or Mission Communications Center (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements. This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA). **Required Skills:** + Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems. + Active Top Secret Security Clearance with SCI eligibility. + Current U.S. Passport with 3 x blank pages **Other Requirements:** This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements. **Desired Skills:** + Knowledge working with US Air Force COMSEC accounts _._ **Desired Education:** + US Navy's A-Schools for Operations Specialists or the equivalent civilian training. + Defense Security CompTIA CertMaster CE Security+ Certification Requirement **Education Requirements:** + High School Degree At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients \#LI-DH1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $21k-28k yearly est. 60d+ ago
  • Remote Operations Center Operator

    Origis Energy 4.5company rating

    Remote relay operator job

    Job Description Join the Origis Energy Team! Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation, performance optimization, and long-term operation of solar and energy storage plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL. The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders: Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation. Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals? Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis? Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor. Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect. Position Description Origis Services, LLC is a rapidly expanding Operations and Maintenance provider for solar and energy storage sites in the United States. Our asset portfolio continues to increase at a near exponential rate, with a mixture of Owner developed and constructed sites and third-party sites contracted, or already under management. Origis Service, LLC is looking to fulfill a Remote Operations Center (ROC) Operator role in Austin, Texas and reporting to the ROC Supervisor. Key Responsibilities: Monitors performance of solar power plants and BESS/storage systems Rotating shifts for constant 24/7 monitoring and evaluation of system conditions Coordination of planned and emergency maintenance from ROC Recognize abnormal system operating conditions and respond timely to field upset conditions and alarms Accountable for safe, reliable, and compliant daily operations for all sites Complies with applicable NERC standards and procedures Ability to assess risk and resolve problems in a timely manner Report, log, analyze and maintain accurate records of system conditions Performs other duties as assigned Preferred Qualifications: Two-year college degree in Electrical Technology, other engineering related degree, or 1-3 years relevant work experience NERC System Operator Certification is a plus SCADA systems knowledge, familiarity with ERCOT ISO operating requirements preferred Experience demonstrating skill handling multiple tasks simultaneously at various stages of completion Demonstrate performance toward operational excellence Ability to communicate detailed information accurately to internal and external customers Remote work is not available for this position This position requires mandatory overtime outside of the embedded shift work as needed Must be willing to work all shifts, weekends and holidays on a rotating 12-hour basis; operating on a DuPont schedule. Ability to pass a background check and drug screening Location Austin, TX Job Level Operator Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here. California Applicants: Please review our California Privacy Policy and Notice at Collection. Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.
    $25k-32k yearly est. 29d ago
  • Event Services Operations Staff (Equipment Operator A) (Temporary, Full-time)

    State of Pennsylvania 2.8company rating

    Remote relay operator job

    Are you feeling stuck in a monotonous routine at work? If you are seeking a fresh and exhilarating opportunity, look no further! The PA Farm Show Complex and Expo Center offers a dynamic environment where you can engage with diverse events, connect with people, and contribute to creating memorable experiences. We host a wide range of activities, from meetings to banquets, all while maintaining the beautiful grounds of our facility. We are on the lookout for enthusiastic, self-driven individuals who thrive in a fast-paced and ever-evolving setting. Join us and become a vital part of the Farm Show team-your adventure awaits! DESCRIPTION OF WORK The role of the Equipment Operator A at the Farm Show Complex encompasses a wide range of duties that are essential for ensuring the safe and efficient functioning of all equipment within the facility. In this capacity, you will be tasked with the setup, maintenance, and dismantling of equipment for various events hosted at the complex, ensuring that each event runs smoothly and meets established deadlines. Additionally, you will be responsible for the upkeep of the complex's grounds and buildings, which includes managing equipment operations, overseeing trash disposal and custodial tasks, performing general maintenance, and executing snow removal when necessary. The dynamic nature of the Farm Show Complex demands a proactive approach to maintain high standards of safety and efficiency, making it crucial for you to adapt quickly to the fast-paced environment while ensuring that all operational aspects are meticulously managed. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * This is a temporary, full-time position * This position is considered essential and as such is required to report to working during emergencies and office closings. * Available shifts: * 7:00 AM to 3:30 PM, Thursday - Monday, with a 30-minute lunch * 2:30 PM to 11:00 PM (Shift differential is $1.25 an hour), Thursday - Monday, with a 30-minute lunch. * Free onsite parking * Telework: You will not have the option to telework in this position. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Six months experience in the operation and maintenance of large vans, buses and single-chassis trucks with a gross vehicle weight of 10,001 pounds or more; or * Any equivalent combination of experience and training. Special Requirements: * You must be in possession of a valid Class C Pennsylvania driver's license. Preferred Qualifications (not required): * Experience working around animals and livestock and in large-scale public events. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Do you possess a current driver's license which is not under suspension? * Yes * No 02 If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below. 03 Do you possess six months or more of full-time experience in the operation and maintenance of large vans, buses and single-chassis trucks with a gross vehicle weight of 10,001 pounds or more? * Yes * No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Have you completed a course in truck driving and the operation and repair of construction equipment with a commercial technical school? * Yes * No 06 If you answered "yes" to the above question, please provide the title of the course, the name of the institution with whom you completed the course, and the number of clock hours completed. If you answered "no", please enter N/A. 07 Preferred Qualification - Do you have experience working around animals and livestock and in large-scale public events? * Yes * No Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************
    $29k-37k yearly est. 5d ago
  • Remote Operation Center (ROC) Operator I / II

    Southwest Generation 4.2company rating

    Remote relay operator job

    ROC Operator I / II Reports To: Manager of ROC Operations Direct Reports:
    $31k-37k yearly est. 27d ago
  • Remote Operation Center (ROC) Operator I / II

    Onward Energy

    Remote relay operator job

    ROC Operator I / II Reports To: Manager of ROC Operations Direct Reports:
    $28k-36k yearly est. 27d ago
  • Communications Center Operator - Mobile Sensors Vessel-Remote

    V2X Current Openings

    Remote relay operator job

    The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice. In performance of this mission, Mobile Sensors is seeking a Communications Center Operator(s) that will be assigned within the Message Processing Center (MPC) and/or Mission Communications Center (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements. This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA). Required Skills: Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems. Active Top Secret Security Clearance with SCI eligibility. Current U.S. Passport with 3 x blank pages Other Requirements: This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements. Desired Skills: Knowledge working with US Air Force COMSEC accounts . Desired Education: US Navy's A-Schools for Operations Specialists or the equivalent civilian training. Defense Security CompTIA CertMaster CE Security+ Certification Requirement Education Requirements: High School Degree At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients #LI-DH1
    $20k-28k yearly est. 60d+ ago
  • Communications Center Operators

    Genric

    Relay operator job in Marysville, OH

    Genric has been providing professional security services throughout the world since 1994. Competitive prices, premium standards, and exceptional customer service are secured when you work with us. Over 25 years Genric has learned that great service begins and ends with experienced and friendly professionals. We believe that our employees are the best in the business and have complete and total confidence in our ability to deliver premium security services. Genric aims to exceed customer expectations with the highest standards of service. We support clients in some of the most challenging parts of the world with a full inventory of professional security services enabling them to focus on their own business and expansion activities. Security is our business. Job Skills / Requirements Patrol Protect Secure, Inc. (PPS) is a commonly-owned group of security companies with a disciplined focus on customer service, responsiveness, and employee care. PPS is searching for quality candidates for the following positions: Communications Center Operators - 24/7 Camera Surveillance Monitoring Location: Marysville, OH Pay: $20/hour Shifts: Part-time/2nd Shift/Thursday & Friday Part-time/As needed - All shifts needed (24/7/365 operations) **Must have CCTV/Dispatch Experience** Position Overview As a Communications Center Operator, you'll serve at the heart of security operations, continuously monitoring live video feeds across various sites-such as dispensaries and parking lots - and coordinating real-time responses to a range of security threats. Your vigilant oversight supports on-site guards, mitigates risks, and ensures timely incident communication. Key Responsibilities Surveillance & Threat Detection Monitor CCTV and alarm systems around the clock to identify theft, trespassing, property damage, medical emergencies, or other risks. Your vigilant observations act as a visual deterrent and help minimize response time and damage. Real-Time Support & Communication Relay critical, actionable information to on-site guards, enabling fast response and informed action. Establish immediate communication with law enforcement using non-emergency channels (not 911) and always inform the on-call supervisor during incidents. Incident Reporting & Documentation Create and submit detailed incident reports; operators document events observed on monitors, while on-site guards also report incidents. Guard Time Tracking Log guard hours in a spreadsheet as a backup for payroll-making sure each entry includes correct guard name, site, and date. Obtain confirmation to serve as an official receipt. Use this data to identify and address gaps in site coverage. Operational Role & Coordination Function as the communication hub, managing multi-channel systems like radios, phones, and computer logs. Qualifications High school diploma or equivalent Prior experience in security monitoring or dispatch roles preferred (e.g., control room operator, law enforcement, SOC monitoring) Strong multitasking ability, decisive under pressure with excellent written and verbal communication skills. Detail-oriented-especially with incident documentation and time tracking. #OTH Education Requirements (All) High School Diploma or equivalent Additional Information / Benefits The following benefits are offered to Full-time Genric employees (working 30+ hours per week) after 90 days of employment: Health insurance Dental insurance Vision insurance Genric offers the following to our Full-time employees after one year of employment: Vacation time 401k This job reports to the Operations Manager This is a Part-Time position
    $20 hourly 60d+ ago
  • Phone Operator

    American Oncology Network

    Relay operator job in Columbus, OH

    Pay Range: $15.46 - $24.44Join Zangmeister Cancer Center in Columbus, OH!(This position is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion. QUALIFICATIONS: • Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology • An understanding of documentation requirements for medical records • Attention to detail • Knowledge of computers and strong communication skills with a wide variety of personalities. • Valid driver's license in the resident state. #LI-ONSITE #AONA
    $15.5-24.4 hourly Auto-Apply 35d ago

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