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Relay operator skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical relay operator skills. We ranked the top skills for relay operators based on the percentage of resumes they appeared on. For example, 24.3% of relay operator resumes contained phone calls as a skill. Continue reading to find out what skills a relay operator needs to be successful in the workplace.

15 relay operator skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how relay operators use phone calls:

Assisted deaf and hard-of-hearing individuals to place telephone calls using a specialized computer program.
Process telephone calls for hearing impaired/blind customers.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how relay operators use customer service:

Acted as escalation specialist, providing customer service and technical support to high-visibility clients.
Maintained excellent telephone etiquette while providing fast bur attentive customer service.

3. Speech Patterns

Here's how relay operators use speech patterns:

Relayed calls in a conversational manner using voice inflection, speech patterns, tone of voice and user intent.

4. Deaf Community

Here's how relay operators use deaf community:

Relay calls in a call center for the deaf community, deaf/blind, hard of hearing and speech impaired
Served the needs of the deaf community through telephone interaction via voice and text.

5. Inbound Calls

Here's how relay operators use inbound calls:

Answer all inbound calls from people who are Deaf, Hard of Hearing, or speech impaired or hearing.
Processed inbound calls and provided internet based customer service; insured adherence to quality standards.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how relay operators use outbound calls:

Answered incoming calls related to products and resolved issues for customers also had to make some outbound calls.
Handled inbound/outbound calls for the hearing impaired in a busy call center.

7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how relay operators use data entry:

Provided typing and data entry services with speed and accuracy that meet or exceed performance standards.
Input data entry and inquiry for State Crime Information Center (SCIC) and National Crime Information Center (NCIC).

8. Hearing Individuals

Here's how relay operators use hearing individuals:

Verbalized and typed conversations between hearing, and deaf/hard of hearing individuals, while maintaining professionalism.
Relayed telephone communication between deaf and hearing individuals in a very fast paced environment.

9. Phone Conversations

Here's how relay operators use phone conversations:

Relayed phone conversations between internet-based text users and conventional voice telephone users.
Relayed telephone conversations between deaf/hearing-impaired customers and traditional users.

10. Computer Programs

A computer program is a set of instructions that can be executed by a computer to perform an operation or task. Computer programs are devised by computer programmers in a programming language. Everything a computer does is through a computer program.

Here's how relay operators use computer programs:

Utilize the following computer programs: Microsoft Word, Excel, Windows and the Internet.

11. Telephone Communication

Here's how relay operators use telephone communication:

Facilitated telephone communication for persons with hearing or speech disabilities.
Relay Operator for telephone communications for the deaf and hard of hearing.

12. Computer System

Here's how relay operators use computer system:

Use of the Televantage computer system.
Provided customer support with visual inspections, filed written documentations and entered data in naval aviation database computer system.

13. Hearing Community

Here's how relay operators use hearing community:

Relay conversations between the hearing impaired community and the hearing community
Managed 300+ calls daily acting as a relay operator for the deaf and hard of hearing community.

14. FCC

The Federal Communications Commission (FCC) is an autonomous agency of the US government that regulates all communication by television, radio, satellite, wire, and cable throughout the United States. The FCC holds jurisdiction over the fields of broadband access, homeland security, radio frequency use, fair competition, media responsibility, and public safety.

Here's how relay operators use fcc:

Adhere and comply with FCC guidelines.

15. ASL

American Sign Language (ASL) is a language that communicates ideas by using hand signs, facial expressions, and body posture.

Here's how relay operators use asl:

Use of macros and translating sentence structures and language patterns from American Sign Language (ASL) to English or Spanish.
Attended workshops that dealt with learning ASL and the daily living of that particular community.

What skills help Relay Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of relay operator skills to add to your resume

The most important skills for a relay operator resume and required skills for a relay operator to have include:

Phone Calls
Customer Service
Speech Patterns
Deaf Community
Inbound Calls
Outbound Calls
Data Entry

Hearing Individuals
Phone Conversations
Computer Programs
Telephone Communication
Computer System
Hearing Community
FCC

ASL
Customer Complaints
Windows
Hearing People
Verbal Communication
Emergency Calls
PowerPoint

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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