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Become A Release Of Information Specialist

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Working As A Release Of Information Specialist

  • Getting Information
  • Processing Information
  • Documenting/Recording Information
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Mostly Sitting

  • Repetitive

  • $63,565

    Average Salary

What Does A Release Of Information Specialist Do At Accenture

* Supports all the releases planned
* Proactively works with the technical tower team to identifying improvements/automation
* Responsible for logging Releases on behalf of users and providing resolution where possible
* Continues to own the Release throughout its lifecycle if further escalation is required
* Provides IT service and business functional support from prior to final acceptance by service operations
* Ensures delivery of appropriate support documentation
* Provides release acceptance for provision of initial support
* Provides initial support in response to incidents and errors detected within a new or changed service

What Does A Release Of Information Specialist Do At St. Mary's Good Samaritan

* Sort, prioritize, prepare, input and respond to all incoming documents via phone/fax/email/mail for ROI requests utilizing the ROI module in Epic.
* Process requests for ROI in compliance with HIPAA and established protocols that when done correctly avoids the possibility of breech and legal action.
* Responsible for processing level 1 low liability requests for continuing care, durable medical equipment, government agency, adoption, coroner, state disability and military service ROI requests.
* Retrieve records in response to requests for information while reviewing records for appropriate dates of service, verification of identity, and specific content requested.
* Might have to gather health information from multiple sources.
* Communicate with attorneys, law enforcement, auditors, and insurance company representatives as well as a variety of other professionals regarding issues with payments, getting records, expediting requests and help getting authorizations as well as managing any complaints or concerns.
* Interact with physicians and staff when requesting Visual Fields, OCT’s and other test results that are not in EPIC from the eye department as well as Psych department and physicians when needing Psych approvals.
* Work with the disability and radiology departments as needed.
* Provide patients assistance in completing authorization forms, guiding them on the process of ROI and completing their requests with high patient satisfaction.
* In ROI module prepare invoices and collect payments for services provided.
* Review invoice sections of ROI to confirm appropriate billing or no charge before completing the request.
* Follow established protocols for receiving payment and processing through accounting.
* Performs quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing.
* Perform 3 step Quality Assurance (QA) by validating appropriate information on the authorization/request during intake, processing and completion.
* Must confirm patient identifiers, information to be released, time frame, requestor information and provide the” minimum necessary” is released in order to avoid breeches and possible legal actions.
* Obtain guidance from the ROI Supervisor and Health Information Manager as needed.
* Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
* Ability to calmly deal with customers in stressful and escalating situations.
* Performs other duties as assigned

What Does A Release Of Information Specialist Do At The Christ Hospital Health Network

* Prepares and releases authorized patient information according to department policies and procedures as well as State, Federal regulations and payer contracts.
* Reviews all patient information requests for validity for release of medical information.
* Returns invalid requests or requests with insufficient identifying information to the senders.
* Forward copies of requests to other departments, i.e., Patient Financial Services & QMS as indicated.
* Requests medical information from physician offices and/or other departments when indicated to support medical necessity.
* Reviews and logs/scans requests received.
* Identifies department responsible and communicates handout.
* Monitors status thru records sent.
* Documents productivity statistics for each functioned performed and performs duties according to departmental productivity standards.
* Utilizes information systems for medical information.
* Enters all requests for medical information into computerized correspondence tracking system.
* Updates the status of requests in the computer.
* Accesses hospital, departmental, and correspondence computers to retrieve patient names, medical record numbers, treatment dates, status of requests, etc.
* Provide effective customer service
* Communicate and interrelate positively and effectively with all customers: i.e. patients, , physicians, and other hospital employees.
* The rights of the patients are respected; each patient is recognized as an individual with unique and personal health needs.
* Considerate, respectful care focused on the patient’s individual needs is provided.
* Communication with and assistance to all customers is positive and effective at all times recognizing and managing age specific and psychological needs (neonatal, pediatric, adolescent, adult, and geriatric).
* Appropriate telephone etiquette is used at all times.
* Questions by all customers are answered in a courteous, friendly, and caring manner at all times.
* Takes personal responsibility for insuring exceptional customer service both in house and externally.
* Demonstrates flexibility related to correspondence requests and works with customers outside of normal parameters when needed.
* Cooperative working relationships are established/maintained interdepartmentally and intradepartmentally.
* Identifies process problems in daily workflow and takes the initiative to solve them.
* Dignity and privacy of all customers are always respected.
* Confidentiality is maintained at all times.
* Demonstrates a cooperative and helpful attitude with others, accepts suggestions/directions willingly.
* Willingly helps others with tasks, is flexible and cooperative when faced with change.
* Responsibility for getting work done is shared with other members of team
* Feelings and opinions are shared in a participatory and constructive manner.
* The value of cultural and professional diversity is recognized and appreciated.
* Flexibility and cooperative attitude is demonstrted when faced with change

What Does A Release Of Information Specialist Do At Henry Ford Health System

* Overall Skills and KnowledgeKnowledge of HIPAA privacy and security regulations, confidentiality, associated federal and state laws, access, release of information practices, information storage and retrieval, and record retentionReceives requests through various forms, including but not limited to US mail, e-mail, electronic request, or written requests brought in by the requestor, facsimile, verbal or telephone for information from medical records from such sources as physicians, patients, attorney’s, insurance companies, state and federal agencies, other hospitals and health care facilitiesDevelops and produces provider letters including mailing or faxing medical record requests sent to providers
* Track and monitor the entire release of information process until the requested medical records are received including faxing of medical requests to providers, hospitals, and other healthcare facilitiesFacilitate workflow of all medical records obtained medical records before HIPAA timeframe -“30 Day Statutory” Law.
* Logging all communications and reasons for failure to meet HIPAA timeframe
* Maintain control reports to track progress of medical record requests in MROAssists with the training for new hire Release of Information SpecialistsReviews the quality and legitimacy of each request and determines whether or not information can be released
* Checks for properly executed authorization to release medical information on designated patients
* Maintains working knowledge of state statutes on authorization requirements and related fees for copies and/or viewing
* Enters and logs all requests into the MRO release of patient information software system within the electronic health record
* Upholds the “30 Day Statutory” Law and processes records in accordance with this requirement
* Prepares copies of microfilmed medical records on request, maintaining a knowledge of how to send out for reproduction and/or operate the microfilm reader/printer
* Releases psychiatric, drug/alcohol substance abuse and other restricted information in accordance with release of information policies, procedures and state statutes
* Maintains thorough knowledge of HFHS “Release of Information” policies and procedures guide and uses keen judgment in releasing information to a wide variety of requestors; physicians, healthcare providers, attorney, patients, state agencies, insurance officers, etc
* Excellent communication skills and ability to work well with external customers and internal departments to get desired resultsKnowledge of the Release of Health Information processes\Knowledge of HIPPASome knowledge in ICD
* codingRetrieve and file paper medical records and microfilmDeliver stellar customer service and listening skillswith highly effective verbal and written communication skillsExcellent quantitative, analytical, and problem solving skillsand judges the legitimacy of each request and determines whether or not information can be released
* Knowledge of procedure for requesting patient information from off-site storage facilities
* Excellent written and oral communication skillsStrong ability to work independentlyAbility to work with automated systems
* Ability to work across multi-disciplinary teamsAbility to organize and manage multiple prioritiesStrong work ethic, reliable, resourceful, with enthusiastic attitudeKnowledge of anatomy, physiology, medical terminologyKnowledge in the use of Microsoft Office productsKnowledge of computer software programsAssists in the chart processing area.
* Prepare recordsfor imaging including, but not limited to: Pick up discharged patient charts from unitsAssembly of records according to HIM assembly listsRemoving staples, paperclips, etc
* Repairing torn pagesEnsuring legibility of originalsInserting correct note types ensuring components upload to correct portion of electronic medical recordScanning documents to fileQuality check documents after scanningCandidates must be proficient in computer skills, provide excellent customer service to all, be dependable and ability to multi-task in a fast paced environmentActs as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management
* Performs other related duties as required andall other Release of Information duties for the and perform other related duties as assigned

What Does A Release Of Information Specialist Do At Kforce

The Release Manager works with Project Teams, Application Development Teams, Infrastructure Teams, Testing Teams and Change Management to ensure changes are deployed successfully to productio

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How To Become A Release Of Information Specialist

Health information technicians typically need a postsecondary certificate to enter the occupation, although some may need an associate’s degree. Certification is often required.


Postsecondary certificate and associate’s degree programs in health information technology typically include courses in medical terminology, anatomy and physiology, health data requirements and standards, classification and coding systems, healthcare reimbursement methods, healthcare statistics, and computer systems. Applicants to health information technology programs may increase their chances of admission by taking high school courses in health, computer science, math, and biology.

A high school diploma or equivalent and previous experience in a healthcare setting are enough to qualify for some positions, but most jobs for health information technicians require postsecondary education.

Important Qualities

Analytical skills. Health information technicians must be able to understand and follow medical records and diagnoses, and then decide how best to code them in a patient’s medical records.

Detail oriented. Health information technicians must be accurate when recording and coding patient information.

Integrity. Health information technicians work with patient data that are required, by law, to be kept confidential. They must exercise caution and a strong sense of ethics when working with this information in order to protect patient confidentiality.

Interpersonal skills. Health information technicians need to be able to discuss patient information, discrepancies, and data requirements with other professionals such as physicians and finance personnel.

Technical skills. Health information technicians must be able to use coding and classification software and the electronic health record (EHR) system that their healthcare organization or physician practice has adopted.

Licenses, Certifications, and Registrations

Most employers prefer to hire health information technicians who have certification, or they may expect applicants to earn certification shortly after being hired. A health information technician can earn certification from several organizations. Certifications include the Registered Health Information Technician (RHIT) and the Certified Tumor Registrar (CTR), among others.

Some organizations base certification on passing an exam. Others require graduation from an accredited program. Many coding certifications also require coding experience in a work setting. Once certified, technicians typically must renew their certification regularly and take continuing education courses.

A few states and facilities require cancer registrars to be licensed. Licensure requires the completion of a formal education program and the Certified Tumor Registrar (CTR) certification.


Health information technicians may advance to other health information positions by receiving additional education and certifications. Technicians may be able to advance to a position as a medical or health services manager after completing a bachelor’s or master’s degree program and taking the required certification courses. Requirements vary by facility.

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Release Of Information Specialist jobs

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Release Of Information Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Hindi

  • Portuguese

  • Chinese

  • Mandarin

  • Fijian

  • Hebrew

  • Russian

  • Korean

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Top Skills for A Release Of Information Specialist


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Top Release Of Information Specialist Skills

  1. Hipaa
  2. Customer Service Skills
  3. Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Released medical documents to insurance companies.
  • Maintained confidentiality of all medical records information.

Top Release Of Information Specialist Employers

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Release Of Information Specialist Videos

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