Customer Service Representative jobs at Reliable Automatic Sprinkler Co - 491 jobs

What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented Customer Support Representative (CSR)to join Procore's journey to revolutionize construction. As aCSR, you'll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. As a member of Procore'sCSRteam, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision-to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment-Procore is the place for you! This position will report to the Manager of Customer Support and is based remotely.We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available. What you'll do: Acquire and maintain a thorough understanding of Procore's business model, system, and the tools needed to optimize system use and maximize impact Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software Diligent, consistent attention to detail and management of administrative aspects of the job Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike Proactively seek guidance and direction from manager and co-workers when appropriate Convey Procore's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards What we're looking for: 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions A hungry learner with the ability to learn quickly and adapt to a changing product Self-starter who is excellent at problem-solving A solution-focused mindset that proactively detects issues and provides timely solutions Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player Prior experience or even interest in the construction industry is a plus Additional Information Base Pay Range: 19.20 - 26.40 USD HourlyFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales. Responsibilities Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Prospect call preparation including company background research and other pertinent lead information Identify customer's buying trends and provide reports to management Enter, update, and maintain CRM information on leads, prospects, and opportunities Qualifications Bachelor's degree or equivalent experience in Business At least 1 - 3 years' of sales experience Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work

Inside Sales & Operations Representative Classification: Non-Exempt About The Organization RoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees. GA Inside Sales Position Summary The Inside Sales Representative supports all sales functions for an assigned territory. Key responsibilities include quoting, product ordering, inventory coordination, billing accuracy, and customer relationship management. This role plays a critical part in account management, margin protection, and supporting the growth of branch revenue. Responsibilities & Objectives Warehouse & Inventory Support Verify inventory availability and assist with loading/unloading customers and supply trucks. Manage warehouse sales inventory areas, including organization, cleanliness, rotating stock, and basic shipping/receiving support (UPS and freight). Maintain inventory levels with the Branch Manager and conduct regular physical counts and reconciliations. Place purchase orders as needed, ensuring compliance with vendor pricing agreements and use of standardized SKUs. Assist with deliveries if certified to drive a RoadSafe vehicle. Must be able to lift up to 75lbs repeatedly. Inside Sales & Customer Relationship Management Provide formal sales quotes with accurate lead times based on direction from Outside Sales, Branch Manager, website inquiries, or direct customer requests. Inform customers when orders are received and coordinate delivery or pickup arrangements. Create and maintain accurate price sheets aligned with branch pricing expectations. Maintain margin expectations through accurate quoting and cost awareness. Strengthen relationships with existing customers, with emphasis on the branch's “Top Twenty Customers.” Promote growth within existing accounts and pursue new customer acquisitions. Contact current customers using sales activity reports and follow-up practices. Billing & Financial Support Support the sales billing process, ensuring timely and accurate documentation and reporting. Assist with Accounts Receivable follow-up as needed. Product Knowledge & Cross-Functional Collaboration Participate in vendor-led product training to develop expertise in RoadSafe products and solutions. Work with branch personnel to gain practical field experience and understand product applications. Identify and prospect new customers across industries that may require RoadSafe products or rentals. Collaborate with Regional Account Managers (RAMs) and estimators to support bid and proposal follow-up. Communicate regularly with internal stakeholders regarding customer issues and assist in resolving concerns. Support corporate initiatives and branch-level operational goals as requested. Knowledge And Skills Strong sales and customer service skills with the ability to build long-term relationships. Knowledge of inventory management principles and best practices. Ability to analyze and understand financial data to maintain margin expectations. Knowledge of industry products and market trends, with commitment to continuous learning. Effective critical thinking and problem-solving abilities. Strong written and verbal communication skills. Highly organized, proactive, and able to work independently and collaboratively. Ability to thrive in a fast-paced construction environment. High attention to detail and excellent time-management skills. Familiarity with DOT regulations and contractors is a plus. Education And Experience Experience with retail sales transactions, including cash, credit card, and check handling. Proficiency in Microsoft Office applications (Outlook, Word, Excel, OneNote, Teams). Five years of sales or retail experience preferred. Experience in inventory management and warehouse environments. Forklift experience is a plus; training is available. RoadSafe is an Equal Opportunity Employer/including Disabled/Veterans

General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative to join our Chattanooga, TN facility. This role is ideal for a customer-focused professional who thrives in a fast-paced sales environment and is eager to develop in-depth knowledge of our products while supporting both customers and the sales team. Key Responsibilities: Provide inside sales support and exceptional customer service Process orders, invoicing, and cash sales Answer incoming calls and respond to customer inquiries Enter and maintain accurate data in the SAP system Coordinate with dispatch to schedule truck deliveries (dispatch experience a plus) Collaborate closely with the outside sales team Perform manual handling of product as needed Qualifications: 2-5 years of customer service and/or inside sales experience Associate or Bachelor's degree in Business, Marketing, or a related field preferred Strong computer skills; SAP experience a plus Excellent written and verbal communication skills Self-motivated, organized, and able to manage multiple priorities What We Offer: Competitive salary Comprehensive benefits package

General Shale, Inc., the nation's leading brick and masonry materials manufacturer, is seeking an Inside Sales Representative for our Memphis, TN location. The successful candidate must acquire an in-depth knowledge of General Shale products and interact professionally with customers in a fast-paced sales environment. Responsibilities will include: Inside sales Invoicing Answering the phone Data entry in SAP computer system Cash sales Liaising with outside sales team Job Requirements: 2-5 years customer service experience; inside sales experience Must be a self-starter who possesses excellent PC skills; knowledge of SAP a plus Strong communication skills, including both written and verbal communications Associate or Bachelor's degree in Business, Marketing or related curriculum preferred We offer competitive compensation as well as a comprehensive benefits package. ********************

We're looking for a Commercial Inside Sales Representative to join Procore's Sales team. In this role, you'll partner with our Account Managers and Sales Engineers to support the entire sales lifecycle for existing commercial businesses. As a Commercial Inside Sales Representative and expert resource to our Commercial Account Managers, you'll run deals independently while staying in close communication with the Sales team. You'll supplement sales and networking abilities with technical knowledge of cloud-based software and Procore platform expertise. If you're looking for the opportunity to join a highly collaborative and rapidly growing sales organization-we have a spot for you on our team. This position reports to the Manager of Inside Sales Representatives and can be based in our Carpinteria, CA, Austin, TX, or Tampa, FL offices. We're looking for someone to join us immediately. What You'll Do: Generate a healthy "Run Rate" business within your segment. "Run Rate" comprises product line cross-sell, upsell, and contract expansion into current clients, and initial "Land & Expand" deals with separate business units or subsidiaries of large clients Build relationships with construction management C-Suite, leaders, and critical decision-makers by visiting clients and serving as their front end point of contact Work in close partnership with Account Managers to support pre-sales efforts with clients and partners Participate in presentations and onsite meetings, coordinate RFPs, and position Procore as the leading construction software solution Work with Field Sales team to expand existing business by addressing clients technical challenges Set up Commercial Account Managers for success by building awareness and interest within the client's organization Complete immersion and mastery of Procore's product offerings, business model, services, and emerging technologies Provide fellow team members with mentoring and support Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader Travel up to 25% to client sites, industry events, Procore offices, and more! What we're looking for: 2+ years of demonstrated successful software sales, preferably B2B Experience using a consultative, solution-based sales methodology desired BA/BS or equivalent experience preferred Proven record of success in an inside sales and or outside sales based selling model Proven ability to communicate effectively via telephone and email with customers Ability and resilience to work in a fast-paced sales environment Ability to develop trusted relationships Proficiency with Microsoft Office products and online collaboration tools Experience with CRM and opportunity management systems, specifically Salesforce.com Proven ability to develop and manage pipeline and forecasting Additional Information Base Pay Range: 27.87 - 38.30 USD Annual On Target Earning Range: 96,600.00 - 132,825.00 USD Annual This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

We're looking for a Commercial Inside Sales Representative to join Procore's Sales team. In this role, you'll partner with our Account Managers and Sales Engineers to support the entire sales lifecycle for existing commercial businesses. As a Commercial Inside Sales Representative and expert resource to our Commercial Account Managers, you'll run deals independently while staying in close communication with the Sales team. You'll supplement sales and networking abilities with technical knowledge of cloud-based software and Procore platform expertise. If you're looking for the opportunity to join a highly collaborative and rapidly growing sales organization-we have a spot for you on our team. This position reports to the Manager of Inside Sales Representatives and can be based in our Carpinteria, CA, Austin, TX, or Tampa, FL offices. We're looking for someone to join us immediately. What You'll Do: Generate a healthy "Run Rate" business within your segment. "Run Rate" comprises product line cross-sell, upsell, and contract expansion into current clients, and initial "Land & Expand" deals with separate business units or subsidiaries of large clients Build relationships with construction management C-Suite, leaders, and critical decision-makers by visiting clients and serving as their front end point of contact Work in close partnership with Account Managers to support pre-sales efforts with clients and partners Participate in presentations and onsite meetings, coordinate RFPs, and position Procore as the leading construction software solution Work with Field Sales team to expand existing business by addressing clients technical challenges Set up Commercial Account Managers for success by building awareness and interest within the client's organization Complete immersion and mastery of Procore's product offerings, business model, services, and emerging technologies Provide fellow team members with mentoring and support Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader Travel up to 25% to client sites, industry events, Procore offices, and more! What we're looking for: 2+ years of demonstrated successful software sales, preferably B2B Experience using a consultative, solution-based sales methodology desired BA/BS or equivalent experience preferred Proven record of success in an inside sales and or outside sales based selling model Proven ability to communicate effectively via telephone and email with customers Ability and resilience to work in a fast-paced sales environment Ability to develop trusted relationships Proficiency with Microsoft Office products and online collaboration tools Experience with CRM and opportunity management systems, specifically Salesforce.com Proven ability to develop and manage pipeline and forecasting Additional Information Base Pay Range: 27.87 - 38.30 USD Annual On Target Earning Range: 96,600.00 - 132,825.00 USD Annual This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Customer Success Representative (Inside Sales) United Roofing - Myrtle Beach, SC Schedule: Monday - Friday| 8:30 AM - 5:00 PM (some Saturday's may apply) United Roofing is one of the fastest-growing roofing companies in the Southeast, proudly recognized for exceptional customer service, sales excellence, and top-tier warranty protection. As an Inside Sales Representative, you'll be the voice of United Roofing, connecting with prospective customers, managing inbound inquiries, and scheduling inspections for our Roofing Experts. This role is perfect for someone who thrives in a fast-paced, performance-driven environment and has a passion for delivering best-in-class customer experiences. Why Join United Roofing Free Medical Benefits (after qualifying period) 401(k) with 4% company match Paid Time Off All federal holidays recognized Trips & unique experiences for top performers Uncapped commissions + hourly pay One-on-one training with our award-winning sales leadership team Clear promotion pathway to leadership positions Top-of-the-line technology and resources to support your success Awards & Recognition In 2024, United Roofing received three prestigious awards: 🏆 Diamond Customer Service Award - Highest recognition for service excellence. 🏆 Top 20 in North America for Sales Excellence - Ranked #10 across the continent. 🏆 #1 in South Carolina for Warranty Protection - State leader in customer care and trust. Responsibilities Manage inbound calls and follow up on leads generated by marketing and canvassing teams. Engage homeowners with clear and professional communication, explaining our services and warranty programs. Schedule inspections for Roofing Experts to evaluate customer needs. Maintain accurate customer records and appointment scheduling within our CRM. Participate in frequent department meetings and ongoing training sessions to refine skills and stay aligned with company goals. Deliver best-in-class customer service, consistently targeting 5-Star satisfaction. Meet and exceed performance metrics related to calls, scheduled appointments, and customer satisfaction. Qualifications Fluent in English with exceptional verbal communication skills. Strong organizational and time management abilities. Positive, professional, and goal-oriented mindset. Self-motivated and disciplined in a fast-paced environment. Previous experience in customer service or inside sales preferred, but not required. Comfortable learning and using technology systems for scheduling and reporting. Equal Opportunity Statement United Roofing is an Equal Opportunity Employer. Important: All candidates must be W2 employees and have proper authorization to work in the U.S. View the list of acceptable I-9 documents here. ________________________________________________________________________________________________ To learn more about United Roofing, please visit our official website: **************************** You can also connect with us on our social media: Facebook: **************************************** Instagram: *****************************************************

Customer Success Representative (Inside Sales) United Roofing - Myrtle Beach, SC Schedule: Monday - Friday| 8:30 AM - 5:00 PM (some Saturday's may apply) United Roofing is one of the fastest-growing roofing companies in the Southeast, proudly recognized for exceptional customer service, sales excellence, and top-tier warranty protection. As an Inside Sales Representative, you'll be the voice of United Roofing, connecting with prospective customers, managing inbound inquiries, and scheduling inspections for our Roofing Experts. This role is perfect for someone who thrives in a fast-paced, performance-driven environment and has a passion for delivering best-in-class customer experiences. Why Join United Roofing * Free Medical Benefits (after qualifying period) * 401(k) with 4% company match * Paid Time Off * All federal holidays recognized * Trips & unique experiences for top performers * Uncapped commissions + hourly pay * One-on-one training with our award-winning sales leadership team * Clear promotion pathway to leadership positions * Top-of-the-line technology and resources to support your success Awards & Recognition In 2024, United Roofing received three prestigious awards: * Diamond Customer Service Award - Highest recognition for service excellence. * Top 20 in North America for Sales Excellence - Ranked #10 across the continent. * #1 in South Carolina for Warranty Protection - State leader in customer care and trust. Responsibilities * Manage inbound calls and follow up on leads generated by marketing and canvassing teams. * Engage homeowners with clear and professional communication, explaining our services and warranty programs. * Schedule inspections for Roofing Experts to evaluate customer needs. * Maintain accurate customer records and appointment scheduling within our CRM. * Participate in frequent department meetings and ongoing training sessions to refine skills and stay aligned with company goals. * Deliver best-in-class customer service, consistently targeting 5-Star satisfaction. * Meet and exceed performance metrics related to calls, scheduled appointments, and customer satisfaction. Qualifications * Fluent in English with exceptional verbal communication skills. * Strong organizational and time management abilities. * Positive, professional, and goal-oriented mindset. * Self-motivated and disciplined in a fast-paced environment. * Previous experience in customer service or inside sales preferred, but not required. * Comfortable learning and using technology systems for scheduling and reporting. Equal Opportunity Statement United Roofing is an Equal Opportunity Employer. Important: All candidates must be W2 employees and have proper authorization to work in the U.S. View the list of acceptable I-9 documents here. ________________________________________________________________________________________________ To learn more about United Roofing, please visit our official website: **************************** You can also connect with us on our social media: * Facebook: **************************************** * Instagram: *****************************************************

Job DescriptionSalary: $20 hourly + Bonus Customer Success Representative (Inside Sales) United Roofing Myrtle Beach, SC Schedule: Monday Friday| 8:30 AM - 5:00 PM (some Saturday's may apply) United Roofing is one of the fastest-growing roofing companies in the Southeast, proudly recognized for exceptional customer service, sales excellence, and top-tier warranty protection. As an Inside Sales Representative, youll be the voice of United Roofing, connecting with prospective customers, managing inbound inquiries, and scheduling inspections for our Roofing Experts. This role is perfect for someone who thrives in a fast-paced, performance-driven environment and has a passion for delivering best-in-class customer experiences. Why Join United Roofing Free Medical Benefits (after qualifying period) 401(k) with 4% company match Paid Time Off All federal holidays recognized Trips & unique experiences for top performers Uncapped commissions + hourly pay One-on-one training with our award-winning sales leadership team Clear promotion pathway to leadership positions Top-of-the-line technology and resources to support your success Awards & Recognition In 2024, United Roofing received three prestigious awards: Diamond Customer Service Award Highest recognition for service excellence. Top 20 in North America for Sales Excellence Ranked #10 across the continent. #1 in South Carolina for Warranty Protection State leader in customer care and trust. Responsibilities Manage inbound calls and follow up on leads generated by marketing and canvassing teams. Engage homeowners with clear and professional communication, explaining our services and warranty programs. Schedule inspections for Roofing Experts to evaluate customer needs. Maintain accurate customer records and appointment scheduling within our CRM. Participate in frequent department meetings and ongoing training sessions to refine skills and stay aligned with company goals. Deliver best-in-class customer service, consistently targeting 5-Star satisfaction. Meet and exceed performance metrics related to calls, scheduled appointments, and customer satisfaction. Qualifications Fluent in English with exceptional verbal communication skills. Strong organizational and time management abilities. Positive, professional, and goal-oriented mindset. Self-motivated and disciplined in a fast-paced environment. Previous experience in customer service or inside sales preferred, but not required. Comfortable learning and using technology systems for scheduling and reporting. Equal Opportunity Statement United Roofing is an Equal Opportunity Employer. Important: All candidates must be W2 employees and have proper authorization to work in the U.S. View the list of acceptable I-9 documents here. ________________________________________________________________________________________________ To learn more about United Roofing, please visit our official website: **************************** You can also connect with us on our social media: Facebook: **************************************** Instagram: *****************************************************

Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

Job Description Entry-Level Associate Broker/CSR - Irvine, CA (In-Office) No Prior Insurance Experience Needed An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space. What You'll Do: Support senior and inside brokers with day-to-day servicing tasks Handle policy issuance, processing, and documentation Learn how to build submissions and market accounts to carriers over time Gain exposure to a wide variety of E&S accounts and client types What We're Looking For: No prior insurance experience required - open to motivated entry-level candidates Backgrounds in sales, customer service, or office administration are a plus Must be ambitious, detail-oriented, and eager to learn Strong communicator who thrives in a collaborative, in-office environment Compensation: Base: Competitive Salary Bonus potential after initial ramp-up period Opportunity for long-term career growth within a fast-paced brokerage team Location: 100% in-office - Irvine, CA Ideal for someone who values team culture, energy, and hands-on learning If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.

Essential Duties and Responsibilities Be the first point of contact for customers wanting to cancel services. Engage with customers to identify cancellation reasons and offer tailored solutions. Communicate the value of services to reinforce customer commitment. Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn. Track retention metrics, including save rates and customer feedback. Keep detailed records of all interactions in CRM systems. Collaborate with internal departments to resolve customer issues efficiently. Follow up with customers to ensure satisfaction post-resolution. Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently. Handle all interactions with empathy and professionalism. Meet or exceed monthly retention KPIs, such as customer saves and call quality. Participate in ongoing training to stay updated on company services and policies. Utilize Microsoft Teams, Outlook, and other relevant tools. Perform additional duties as assigned. Customer Engagement Connect with customers proactively through phone and email. Build strong relationships by understanding their needs and preferences. Issue Resolution Address customer inquiries and concerns with professionalism and urgency. Work with internal teams to resolve issues efficiently. Upselling & Cross-Selling Identify opportunities to recommend additional services or products. Educate customers on the benefits of enhanced offerings. Customer Feedback Collect and share customer insights to support service improvements.

Job DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment. Primary Responsibilities: Contact customers to arrange for measurement Visit customer site and follow all safety guidelines Secure machine to complete undercarriage Measure all components Load measurements into CTS Pro Inform customer of undercarriage status Report findings to appropriate PSSR Additional Responsibilities: Write service reports once jobs are completed Keep work area clean throughout process Participate in required safety program, and work in a safe manner Additional duties as assigned by manager Who We Are Looking For: To be successful in this position you should have a mechanical aptitude, be organized and safely work with caustic materials. You should have basic computer skills, be able to read and follow service material instructions and quotes, and write clear and concise work orders. The ability to multitask and problem solve are essential to this position as well. Education/Experience: High school or equivalent Required Qualifications/Skills: Must be 21-years-old or older. Valid, active driver's license. Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to: Background check and MVR with less than 10 points. DOT Physical Drug Screen Prior experience in a shop setting (auto/truck/heavy equipment/rental) Read and follow service material instructions or quotes Basic computer skills (email, internet, basic data entry) Work safely with caustic chemicals/materials Occasional heavy lifting up to 100 lbs Able to operate machinery and forklift Preferred Qualifications/Skills: Prior experience as heavy equipment technician Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Compensation Individual Bonus Opportunities Available 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Job Description Field Customer Relations Specialist Looking for a career that pays well without the pressure of selling? Join our team and earn $50K to $75K per year - no selling involved! Responsibilities: • Canvass neighborhoods identify damage roofs • Talk with homeowners about the benefits of brand new roof paid for by their insurance • Schedule FREE roof inspections Qualifications: • Outgoing personality • Strong communication skills • Driven to achieve goals Compensation: • Salary, Commission & Bonus (Earn $50,000 to $75,000 per year) • Full training provided • Career growth opportunities Apply Now! Send your phone number and updated resume. Qualified applicants will be contacted for a phone interview. #hc214883

Our Representative II / Customer Service Position supports our Dispatch and Sales Operation by providing customer service, answering phones and e-mails, supporting dispatch operation and sales team, and supporting scale house with weighing trucks and printing tickets. This is a well-rounded and unique role between the field and office environment. Benefits Benefits & Perks * Recession Resistant Industry * Consistent work, with a work/life balance * Overtime Opportunities * Paid Holidays * Paid Time Off * 401(k) Plan w/ employer match contribution * Medical / Dental / Vision plan offered * Life Insurance - Company Paid * Short-term / Long-term Disability Insurance - Company Paid How to Get Started STEP ONE: Complete our online application (linked here) STEP TWO: Be prepared to speak with one of our Recruiters, as they'll be reaching out to you soon. STEP THREE: Keep an eye on your texts and emails, we'll use this to send you additional details, questions, and information pertaining to our hiring interview and selection process. Get Hired What to Expect During our Hiring Process * Background Check * Motor Vehicle Record Check * 5-Panel Drug Screen * Fit for Duty Baseline Physical (if applicable) * Paid Orientation * A great team to support you throughout your career with Summit Materials companies! Roles & Responsibilities The duties and responsibilities include, but are not limited to the following: * Convey excellent communication and customer service skills * Answering Phones and E-mails * Assist with creating a Dispatch Schedule to cover daily orders * Assist with Sales Order requests from customers * Work with Sales Team to complete Sales Quotes * Assist with Ticket Report process by entering, editing, and reviewing tickets * Assist with Driver Payroll by pulling, reviewing, and entering data for approval * Assist Scale Operation with weighing trucks and printing tickets * Investigate and correct errors made in day-to-day transactions * Ability to adhere to company policies regarding daily cash handling procedures * Keep all office paperwork organized and orderly, including all dispatch orders, sales orders, and scale tickets * Maintain administrative procedures and internal controls in accordance with company policies and procedures * Other duties and responsibilities as needed Req #: 2260

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Processing multiple daily order entry and billing transactions with a high level of accuracy and attention to detail. Resolving issues related to orders, billing, accounts receivable, and returns in a timely and professional manner. Maintaining customer accounts by updating records and ensuring accuracy in all transactions. Communicating directly with the sales force, internal departments, and clients to address and resolve customer concerns. Handling customer inquiries, assessing their needs, and ensuring quality service that meets customer satisfaction standards. Generating reports and maintaining detailed records to track order processing and customer interactions. Supporting the team by collaborating effectively and maintaining a positive, goal-oriented work environment. Working beyond standard hours as needed to support business needs and ensure timely order fulfillment. Qualifications: High school diploma or equivalent required. Associate's degree or equivalent work experience preferred. Must have experience in order processing and a strong understanding of order management workflows. Experience working with an ERP system, preferably Oracle, is helpful. Must be proficient in Microsoft Office, including Excel and Outlook. Must possess a valid driver's license and have a good driving record. Minimum of 2+ years of customer service or account management experience. Demonstrated knowledge of customer service principles, including customer needs assessment, quality service standards, and customer satisfaction evaluation. Strong problem-solving and communication skills, with the ability to address customer concerns effectively. Excellent organizational skills, customer service abilities, and follow-up capabilities. Strong phone communication skills with the ability to remain composed in stressful situations. Proven ability to process orders accurately and generate reports with attention to detail. Must be able and willing to work successfully in a team-oriented environment. Must be dedicated, goal-oriented, and self-directed. Ability to work beyond standard hours as needed to support business demands. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company

Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire a Full-time Customer Service Representative to join our Peachtree Corners, GA office in our contact center. We are seeking customer-focused candidates who will provide exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. The contact center handles a high volume of callers who want to talk to us to obtain a product or service! We offer great work/life balance as the schedule is a day shift. The work schedule for this role is Monday-Friday 9:00 AM-6:00 PM and every other Saturday 7:30 AM-4:00 PM (with one day during the week off during the Saturday rotation). Position overview: Schedule and create accurate and complete service tickets for residential and commercial customers. Promote all products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow-ups as needed. Coordinate with Dispatch teams to prioritize and fulfill customer requests. Update and maintain accurate records of customer interactions in the ERP system. Meet personal/team critical Key Performance Indicators (KPI's). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve the customer experience and streamline processes. Ability to work overtime as required OR ability to work additional hours as required. Other duties as assigned. Qualifications: High school diploma or equivalent Experience in customer service or related field. Strong communication skills, both verbal and written. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment. Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules. Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.