ReliaQuest jobs - 24 jobs

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

Why it's worth it: Joining our team means immersing yourself in a dynamic, collaborative environment where creativity thrives. You'll work alongside talented designers, videographers, and web developers, contributing to projects that span print, digital, and large-scale events. As part of an integrated marketing team, you'll be empowered to grow both personally and professionally in a company that values and supports a growth mindset. Most importantly, you'll have the opportunity to make a meaningful impact to a company that is working to solve some of the most complex challenges in the cybersecurity industry, driving innovation in a field that truly matters. The everyday hustle: * Develop and execute creative designs for a variety of mediums, with a strong focus on digital assets (social media, websites, email campaigns, etc.) * Develop brand assets to continue to strengthen and bring consistency to the ReliaQuest brand. * Work closely with the marketing, content, and product teams to understand project requirements and deliver creative solutions. * Brainstorm and develop unique, on-brand design concepts for campaigns, projects, and events. * Take feedback constructively and make necessary revisions to designs in a timely manner. * Stay up-to-date with design trends, tools, and best practices to keep our visuals fresh and engaging. Do you have what it takes? * Bachelor's degree in Graphic Design, Visual Arts, or a related field (or equivalent experience). * 5+ years of professional graphic design experience. * Proficiency in industry-standard design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and Figma. * Strong portfolio showcasing a diverse range of design projects and expertise in digital and print design. * Excellent understanding of typography, color theory, layout, and design principles. * Strong communication skills and the ability to articulate creative ideas effectively. * Ability to manage multiple projects simultaneously and meet tight deadlines. What makes you uncommon? * Experience with motion graphics, video editing, or animation is a plus (Adobe After Effects, Premiere Pro, etc.). * Familiarity with web design principles and tools (e.g., HTML, CSS) is a bonus. * Experience working within a branding or marketing team. * Knowledge of UX/UI principles to optimize designs for user experience.

Why it's worth it: ReliaQuest is seeking an Operations Support Specialist to serve as a key partner across the organization, ensuring high quality, on-brand operating center experiences for prospects, customers, teammates, and community partners. This role is designed for a proactive and detail-oriented individual who thrives in executing in a fast-paced environment. You will play a critical part in ensuring the office operates efficiently while maintaining brand standards. This role will have the opportunity to make an impact and elevate the experience for anyone that comes through the ReliaQuest doors. The Everyday Hustle: Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates. Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support. Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members. Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements. Support campus recruiting on site and in operating center events. Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities. Maintain relationships with community partners and schedule teammates for events. Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives. Provide additional administrative support across departments, including calendar management andmeeting coordination. Book travel for new hires and customers. Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide. Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness. Coordinate travel arrangements including large company events. Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution. Order supplies, stock supplies and manage inventory. Maintain office cleanliness and repairs. Publish and maintain global digital signage across operating centers Do You Have What It Takes? A positive attitude with the ability to independently make decisions, while functioning as a committed team player aligned with ReliaQuest's vision. Service-oriented with a strong focus on improving experiences for internal teams and external customers. Detail-focused and extremely accurate in execution. Highly organized and flexible, thriving in adaptable, fast-paced environments. Resourceful, innovative, and confident, ready to contribute to the success of cross-departmental initiatives. Self-starter with proactive problem-solving skills. Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations. Strong verbal and written communication skills, adept at juggling multiple tasks and priorities. Proficiency in Microsoft Word, Excel, and Outlook along with the ability to adapt to new technologies. Bachelor's Degree required; professional experience in a similar setting preferred.

Why it's worth it: Are you a competitive self-starter who is passionate about sales? As a Business Development Representative, you will have the chance to connect ReliaQuest to the world's most trusted brands and build relationships with thought leaders in one of the fastest growing industries. In addition to the uncapped commission and unmatched sales training you will receive, you will make a direct impact on ReliaQuest's exponential growth and global expansion, while you grow your career in a promote from within culture. Ultimately, pursuing this position at RQ will have you work alongside some of the most talented people in the business as well as open the doors to a long and successful sales career. The everyday hustle: Research accounts, identify key players, and generate interest by leveraging the knowledge of the Cyber Security industry and ReliaQuest's platform, GreyMatter. Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails within a given geographic market. Understand customer needs and requirements and communicate product features/benefits clearly, consistently, and with integrity. Enter applicable data into CRM database in a timely manner to actively track, analyze, and report against opportunities. Establish a ranking for each prospect in our database to represent the value they serve to the organization. Maintain and expand your book of business through creative outreach strategies. Route qualified opportunities to the appropriate sales executives with urgency for further development and closure. Assist with pre-event confirmations and post-event follow up in order to keep prospects engaged. Follow-Up on Requests for Information (RFI) and be able to educate prospects and partners on our value and their return on investment. Team with channel partners to build pipeline and work to plan, implement, and lead the new business sales expansion. Ensure a culture of accountability, adaptability, helpfulness, and focus to better support our customers, partners, and fellow team members. Do you have what it takes? Completed Bachelor's degree or higher education. 0 - 1 years of inside sales experience OR customer service experience. Excellent verbal and written communications skills. Ability to multi-task, prioritize, and manage time effectively. Strong sense of urgency and a competitive edge. What makes you uncommon? Experience working with Salesforce.com or similar CRM. Track record of over-achieving quota. Strong phone presence and experience in making 50+ cold calls a day. Proficient with corporate productivity and web presentation tools. Face to face/B2B sales experience.

Minimum Clearance Required Top Secret SCI Responsibilities I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Senior Systems Administrator to support ongoing activities for a customer at Eglin AFB, FL. This position will be on-site and will require an active *TS/SCI with the ability to sit for and pass a CO Polygraph. Install, configure, and support an organization's Windows servers and workstations and Internet systems or a segment of a network system. Monitor Windows servers and workstations to ensure network availability to all system users and may perform necessary maintenance to support network availability. Monitor and test Web site performance to ensure Web sites operate correctly and without interruption. hardware and software. May supervise computer user support specialists and computer network support specialists. Maintain a robust library of computer system images for functions commonly used across the squadron, allowing rapid builds of new systems, as requirements dictate. The images shall be maintained at the lowest classification level that the software tools employed on the images allow. Write and execute scripts in PowerShell, Bash or other similar Winders Server scripting languages for automation. Perform software license management providing full accountability of all software and associated licenses, and ensuring the squadron is properly equipped to support existing requirements and can rapidly adapt to support changing requirements, as needed. Assist Help Desk in time of excessive calls or staff shortages Ensure that versions/service packs for all software are kept up to date. Provide server administration services in accordance with DoD regulations and coordinate as necessary with external Information Assurance offices. General understanding of multiple operating systems to include Windows Server and Linux Server variants. Maintain weekly data backups for all maintained connected and stand-alone systems to ensure no data loss in case of system failure or corruption. Interface regularly with customers to address issues and ensure compliance with pertinent regulations related to IT. Provide support as it applies to hardware and software IT support. This includes submission and tracking of Computer System Requirements Documents (CSRDs) with customer, as well as interfacing with customers' processes and requirements for hardware and software installation and management. Qualifications Required: Knowledgeable in Virtualization, Network and Server background, Knowledge in VMWare, Linux, MS Server, SQL, Patching and STIG'ing Microsoft Operating Systems Server 2016, 2019, 2022 (100% of the Job) Microsoft Hyper - V Virtual Machine Manager 10-12 years of experience required Current IAT level II Certification required Microsoft Cluster High Availability Microsoft Active Directory Microsoft Group Policy Management NetApp ONTAP Storage Area Network Storage Microsoft Windows Update Server patch management Microsoft Distributed File System Replication Microsoft SQL Management Experience supporting computer systems, and servers up to the TS/SCI level (JWICS) Be able to access, image and configure Servers Experience with Linux and Windows TS/SCI Clearance required May be required to sit for a CI Polygraph Desired BS Degree VMWare - ESXi, VMCenter iSCSI protocol Networking - Virtual Switch, VLAN, Trunk Port MultiPath IO Configuration PowerShell Scripting Cisco Switch Management Microsoft Certificate Management - PKI DISA STIG Configuration Management Linux Experience Essential Requirements: US Citizenship is required. In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress. I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.

Why it's worth it: As a key member of the team, the Staff Accountant will perform various accounting and finance responsibilities. This person will be hands on with accounting transactions and processes at ReliaQuest to ensure accurate reporting under US GAAP and adherence to accounting policies and controls. The everyday hustle: · Assist with the day-to-day administration of the company's travel and business expense reimbursement program · Review expense reports to ensure completeness, accuracy, appropriate G/L coding and compliance with our travel policy · Process and assign credit card transactions in ERP and perform monthly reconciliations · Perform monthly close tasks · Prepare journal entries to include sufficient documentation/support · Maintain various monthly balance sheet reconciliation schedules · Provide research and analysis to resolve accounting discrepancies · Monitor the Company's accounts receivable, contact customers with overdue accounts and resolve customer issues causing delays · Prepare regular reports on the status of unpaid accounts and progress towards collection · Answer inquiries from vendors, employees and customers · Prepare documentation for the annual financial audits · Assist with the purchase order process · Provide a high level of customer service to the internal departments that this position supports Do you have what it takes?: · Bachelor's degree in accounting or finance · Basic understanding of accounting principles and how to apply them · 0-2 years of experience in a corporate accounting/finance department or public accounting firm · High attention to detail and well organized · Clear and concise written and verbal communication skills · Strong analytical and problem-solving skills · Strong MS Excel skills (pivot tables, look-ups, etc.) · Proficient in all MS Office suite core applications · Ability to work in a fast paced and team-oriented environment · Results-driven with a sense of urgency · Ability to balance multiple tasks with changing priorities

We are looking for a UX Designer to join us in continuing to build our AI powered security operations platform, GreyMatter. We want a thoughtful, excited designer who is a self starter and will take ownership of the work they do. You will work with the UX team as well as Product Managers to shape GreyMatter while educating others about design best practices. This is a unique opportunity to tackle tough design problems that comes with designing a world class user experience. Above all else, this role will allow you to work and learn from some of the most talented people in the business as well as have a direct contribution to the growth and success of ReliaQuest. The everyday hustle: • Meeting with customers to deeply understand their needs, pain points, and aspirations. You'll be the voice of the user, uncovering insights that shape the foundation of our products. This can be through interviews, usability testing, or analyzing feedback • Collaborating with product managers and developers, and other stakeholders, advocating for the best possible user experience. You are bridging the gap between user needs and technical feasibility. • Illustrate and iterate on design ideas through storyboards, sketches, and prototypes. You'll have the freedom to experiment, refine, and perfect your designs. From brainstorming sessions to testing prototypes with users, you'll play a key role in shaping the vision of our products and ensuring they meet real-world needs • Designing wireframes and high-fidelity user interfaces, you'll be at the forefront of creating designs that are not only visually stunning but also highly functional. You'll dive into the details, ensuring every interaction and visual element aligns with our brand and enhances the user journey. Do you have what it takes: • 3+ years of proven experience as a UX/UI Designer • Strong portfolio of design projects that positively effected the business • Experience working with external customers to understand pain points and brainstorming to create solutions • Passion for designing solutions to complex, technical problems • Proficient in design software (e.g. Figma) What makes you uncommon? • Knowledge of HTML/CSS/JavaScript • Strong portfolio of design projects in AI/LLM's

Minimum Clearance Required Top Secret SCI Responsibilities I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Mid-Level Defensive Cyber Operations Engineer to support ongoing activities for a customer at Patrick Space Force Base, FL. This position will be on-site and will require an active Top Secret clearance, SCI eligible. * Require a Defensive Cyber Operations (DCO) with a desire to actively defend the mission systems critical to our national defense. * Lead individuals towards common goals and work with engineers to apply extensive expertise on multiple complex work assignments. * Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. * Leads the development of DCO methodologies and presents solutions to problems. * Contributes to deliverables and performance metrics where applicable. * Consults on IT and cyber defensive architecture and technologies. * Assesses assigned cyber key terrain to thoroughly understand the mission, architecture and associated threat. * Advises on technical design and implementation of DCO capabilities required to effectively protect, detect and respond to cyber threats and attacks. * Researches cyber defense technologies for best fit based on mission, architecture and current threat. * Leads the design, implementation, configuration and/or tuning of cyber defensive technology. * Authors documentation to include SOPs, checklists, implementation guides, architecture diagrams, crew binders, etc. to support DCO. * Adapts technologies to meet the mission architecture and threat. Qualifications * Bachelor's degree (hard requirement) with 5 years of technical experience in cyber-defense or cyber security related fields (e.g., engineering, networking, systems integration, solutions etc.). * 5 years of professional technical experience (these years may be in conjunction with #2) * Experience years must come from at least 2 of the following areas: * Container or virtual environments (e.g. Docker, Kubernetes, VMware, AWS) * In-band and out-of-band test access points for network traffic collection and aggregation (e.g. Gigamon) * Data storage solutions (e.g. NFS storage, distributed storage, Ceph Ruck storage, etc.) * Data-analysis toolsets (e.g. Elastic Search, Logstash, Kibana, Splunk, etc.) * Agile frameworks for software development, * Linux operating systems (Red Hat, Kali, etc.) * Windows operating systems * Network infrastructure * Security applications (Security Orchestration, Automation, and Response [SOAR], Security Information and Events Management [SIEM], Intrusion Detection Systems [IDS], etc.) Essential Requirements: US Citizenship is required. In compliance with Colorado's Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress. I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.

Why it's worth it: At ReliaQuest, we do things differently. We do not limit your professional growth with outdated job titles and responsibilities. Why be just a “Security Analyst”, “Detection Developer” , or “Security Engineer” when you can be all three? As a GreyMatter Specialist, you will do all of that and more. This role is uniquely designed to combine skills of threat detection, engineering, and incident response. On our team, we give you the opportunity to make an impact starting from day one. In this role, you'll develop a diverse skill set which normally takes years to learn-all within your first year. Our industry-leading security operations platform, GreyMatter and immersive training will afford you the tools, experience, and opportunities to grow your career. Whether you're conducting advanced investigations, troubleshooting technical challenges or providing customer recommendations, you'll be solving real-world challenges and driving impact daily for our enterprise customers. As part of the ReliaQuest team, you will receive mentorship and hands-on experiences while working alongside world-class teammates who share a high-performance mindset. In this environment, your expertise will propel you years ahead of your peers limited to traditional SOC roles. If you are looking for the monotony of manually working security alerts, this job is not for you; but if you are ready to be challenged, we are ready to invest in you. The everyday hustle: • Be a trusted technical advisor, resolving customer challenges from start to finish. • Provide analysis and recommendations to customers based on alert activity, response playbook availability, and investigations. • Triage and fine-tune security alerts, Digital Risk Protection (DRP) alerts, and engineering health alerts to ensure optimal performance. • Integrate and configure log sources for existing customers. • Troubleshoot and resolve issues related to data parsing and ingestion to ensure smooth operations and data accuracy. • Independently integrate and configure log sources, handling both administrative tasks and ad hoc requests to complete work efficiently. • Deploy and fine-tune detection rules using GreyMatter Detect. • Employ the Cyber Analysis Methodology to conduct investigations. • Conduct advanced investigations, including Tier 3 incidents, ad-hoc threat hunts, and customer-requested analyses. • Communicate effectively with customers regarding engineering and Incident Response (IR) escalations. • Spend 75% of your day in front of the customer Do you have what it takes? • Bachelor's degree in a related field • Understanding of cybersecurity and IT disciplines including networking, operating systems, authentication protocols, general enterprise network, architecture, and security incident response. • Knowledge of TCP/IP Protocols, network analysis, and network/security applications • Basic knowledge of Linux/Unix operating systems • Ability to blend your technical and communication skills to advise the customer • Must demonstrate great attitude, energy, and effort • Must be adaptable, focused, accountable, and helpful • Must demonstrate excellent verbal and written communication skills (English language) What makes you uncommon? (not required) • Certifications such as Network+, Security+, CySA+ • 1-3 years' experience as a Security/Network Administrator or equivalent knowledge • Prior SIEM experience and/or administration • Hands-on experience with parsing data, log formats, regular expressions • Scripting experience (bash, PowerShell, python) • Multiple OS experience (mac, windows) • Knowledge of various security methodologies and processes, and technical security solutions (SIEM, IDS/IPS, Firewall Solutions, Offensive Security tools)

Why it's worth it: Do you thrive in a dynamic, fast-paced environment with a passion for creating meaningful customer experiences? At ReliaQuest, the role of Customer Success Manager puts you at the forefront of driving impactful change for some of the world's most trusted brands. This is your chance to connect cutting-edge technology with impactful business results. You'll play a critical role in crafting customized solutions, ensuring each customer's unique needs are met through our AI driven platform, GreyMatter. Pursuing this role at RQ will sharpen your presentations and problem-solving skills as well as your technical knowledge by putting you in front of stakeholders from globally recognized brands. Ultimately, this career move will allow you build lasting relationships with customers as well as have a direct impact on the future of ReliaQuest. The everyday hustle: * Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results. * Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change. * Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams. * Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence. * Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest. * Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer's needs. * Own 110% contract renewal and upsell. * Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery. Do you have what it takes? * Completed Bachelor's degree or higher education. * Proficient with MS Word, Excel, PowerPoint, and OneNote. * At least one year of account management experience or related. * Experience in sales with the ability to learn/apply complex technical concepts. * Exceptional organization skills and ability to prioritize. * Strong emotional intelligence and ability to work effectively with others. * Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams. * Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers. * Strong problem-solving skills and ability to identify unique solutions to complex problems. * Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication. * Ability to demonstrate good attitude, energy, and effort. What makes you uncommon? * Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools. * Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives. * Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.

Why it's worth it: Are you a passionate Software Engineer who has a proven track record of solving complex problems and being at the forefront of innovation? Pursuing a career at ReliaQuest will allow you to write code and manipulate data in ways that have never been done before, driving automation of threat detection and response for one of the world's fastest growing industries. You will lead the creation, testing, and deployment of cutting-edge security technology to enterprise customers across the globe. Above all else, this role will allow you to work and learn from some of the most talented people in the business as well as have a direct contribution to the growth and success of RQ. The everyday hustle: Research and develop creative solutions across a wide range of cutting-edge technologies to continuously evolve our AI Cybersecurity platform, GreyMatter. Create REST API's and integrations between various products to improve and automate our customer's threat detection. Manage the continuous integration and deployment processes of complex technologies. Perform code reviews to ensure consistent improvement. Proactively automate and improve all stages of the software development lifecycle. Interface closely with various parts of the business, both internally and externally, to ensure all users are leveraging the product with ease and to its full potential. Provide support to other team members as well as cultivate a culture of constant collaboration. Do you have what it takes? 3-6 years of Software Development experience for mid level and 7-15 years of Software Development experience for Senior level in Java and Spring Boot Experience working in a microservices architecture and building out microservices. Must be proficient in the English language, both written and verbal What makes you uncommon? Hands on experience with one or more of the following technologies: Javascript, Python, Elasticsearch, Kafka, Apache Spark, Logstash, Hadoop/hive, Tensorflow, Kibana, Athena/Presto/BigTable, Angular, React. Experience with cloud platforms such as AWS, GCP, or Azure. Solid understanding of unit testing, continuous integration and deployment practices. Experience with Agile Methodology. Higher education/relevant certifications.

Why it's worth it: Do you like helping people and solving problems? IT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processes? Joining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment - among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets - the most talented people in the business. There are opportunities for career growth and specialization across the organization. The everyday hustle: * Provide a smooth and seamless technology experience for new employees in onboarding. * Function as the first line of support for requests and issues from internal employees. * Respond to queries from a variety of sources, including phone calls, direct messages, walk-ups, and Jira tickets * Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups * Evaluate, isolate, and resolve technical issues via systematic troubleshooting - this includes asking open and closed questions and reliably reproducing intermittent issues * Install, modify, and repair computer hardware and software. * Assist and educate customers through the problem-solving process. * Follow up with customers to ensure issues have been resolved. * Maintain accurate asset and peripheral inventory. * Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments * Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings * Assist with device management in a primarily mac OS environment * Contribute technical writing to a rapidly growing and changing knowledge base * Identify and develop ongoing infrastructure projects to improve workflow and process management Do you have what it takes: * Bachelor's Degree preferably in a field related to Information Technology * 1-3 years of experience of Mac and/or Windows troubleshooting and configuration. * Experience and skill related to customer service * Basic understanding of Networking concepts (TCP, UDP). * Experience resolving hardware and software issues, including user environment and educational opportunities. * Comfortable navigating command line interfaces * Ability to demonstrate good attitude, energy, and effort. * Be Accountable, Focused, Adaptable, and Helpful. What makes you uncommon? * Experience managing Active Directory and Microsoft 365 * Experience remotely managing devices in a blended operating system environment. * Demonstrated success in a fast-paced customer service environment * Clear communicator across a variety of styles, both written and verbal

Why it's worth it: ReliaQuest is seeking an Operations Support Specialist to serve as a key partner across the organization, ensuring high quality, on-brand operating center experiences for prospects, customers, teammates, and community partners. This role is designed for a proactive and detail-oriented individual who thrives in executing in a fast-paced environment. You will play a critical part in ensuring the office operates efficiently while maintaining brand standards. This role will have the opportunity to make an impact and elevate the experience for anyone that comes through the ReliaQuest doors. The Everyday Hustle: * Collaborate with cross-functional teams to establish and uphold office standards and guidelines that reflect a high-quality and consistent experience for prospects, customers, and teammates. * Serve as the warm, welcoming connection at the front desk by greeting visitors, assisting with location logistics, and providing seamless support. * Guide customers, guests, and candidates through check-in and deliver a professional handoff to appropriate team members. * Partner with sales, customer success, and innovation teams to coordinate onsite customer and prospect meetings, innovation center sessions, customer training and other strategic engagements. * Support campus recruiting on site and in operating center events. * Assist with office space planning, moves, and modifications by aligning efforts with departmental needs and priorities. * Maintain relationships with community partners and schedule teammates for events. * Organize and support company-provided meals, and office events to support the needs of employees and organizational initiatives. * Provide additional administrative support across departments, including calendar management andmeeting coordination. * Book travel for new hires and customers. * Serve as the communication hub between departments, property management, and vendors to ensure policies and processes are seamless and consistent organization-wide. * Handle incoming and outgoing mail, deliveries, and additional logistics with attention to detail and timeliness. * Coordinate travel arrangements including large company events. * Support cross-functional projects, enabling departments to focus on strategic objectives while you manage operational execution. * Order supplies, stock supplies and manage inventory. * Maintain office cleanliness and repairs. * Publish and maintain global digital signage across operating centers Do You Have What It Takes? * A positive attitude with the ability to independently make decisions, while functioning as a committed team player aligned with ReliaQuest's vision. * Service-oriented with a strong focus on improving experiences for internal teams and external customers. * Detail-focused and extremely accurate in execution. * Highly organized and flexible, thriving in adaptable, fast-paced environments. * Resourceful, innovative, and confident, ready to contribute to the success of cross-departmental initiatives. * Self-starter with proactive problem-solving skills. * Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations. * Strong verbal and written communication skills, adept at juggling multiple tasks and priorities. * Proficiency in Microsoft Word, Excel, and Outlook along with the ability to adapt to new technologies. * Bachelor's Degree required; professional experience in a similar setting preferred.

Why it's worth it: Working here means becoming a key part of a dynamic and collaborative creative team, including designers, videographers, and web developers, where your talents will shine as the lead designer for all things web. Working closely with a skilled video team, this role will leverage animation to elevate our digital media presence across the web, paid media and social platforms. As part of an integrated marketing team, you'll be empowered to grow both personally and professionally in a company that values and supports a growth mindset. Most importantly, you'll have the opportunity to make a meaningful impact to a company that is working to solve some of the most complex challenges in the cybersecurity industry, driving innovation in a field that truly matters. The everyday hustle: * Works cross-functionally to develop design systems consistent with user needs and brand identity * Designs and delivers visual mockups, layouts, and specifications for a site/application's look and feel (color, shape, typography, etc.). * Collaborates with development teams to ensure specifications are understood and implemented. * Create digital assets (static, video, etc.) for a range of platforms (web, social, display advertising, etc.) * Work closely with the marketing, content, and product teams to understand project requirements and deliver creative solutions. * Brainstorm and develop unique, on-brand design concepts for campaigns, projects, and events. * Take feedback constructively and make necessary revisions to designs in a timely manner. * Stay up-to-date with design trends, tools, and best practices to keep our visuals fresh and engaging. * Assist with the creation and editing of product demo, branding and explainer animations * Partner with video team to design animated production graphics to be used in video productions (bumpers, lower thirds, transitions, overlaying graphics, etc.) Do you have what it takes? * Bachelor's degree in digital design, graphic design, or a related field * Minimum of 3 years of proven experience in a web design role * Proficiency in industry-standard design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and Figma. * Solid knowledge of visual design principles, current design trends, UI best practices * Strong portfolio of digital design work that showcases breadth of experience, creativity, and a modern aesthetic * Exceptional collaboration, organizational, time management, and communication skills * The ability to navigate ambiguity and adapt to a quickly changing environment * Driven and self-motivated with a track record of finding and solving difficult problems What makes you uncommon? * Solid knowledge with motion graphics, video editing, or animation is a plus (Adobe After Effects, Premiere Pro, etc.). * Ability to articulate concepts through storyboards and keyframes * Experience working within a branding or marketing team.

Why it's worth it: As a key member of the team, the Staff Accountant will perform various accounting and finance responsibilities. This person will be hands on with accounting transactions and processes at ReliaQuest to ensure accurate reporting under US GAAP and adherence to accounting policies and controls. The everyday hustle: * Assist with the day-to-day administration of the company's travel and business expense reimbursement program * Review expense reports to ensure completeness, accuracy, appropriate G/L coding and compliance with our travel policy * Process and assign credit card transactions in ERP and perform monthly reconciliations * Perform monthly close tasks * Prepare journal entries to include sufficient documentation/support * Maintain various monthly balance sheet reconciliation schedules * Provide research and analysis to resolve accounting discrepancies * Monitor the Company's accounts receivable, contact customers with overdue accounts and resolve customer issues causing delays * Prepare regular reports on the status of unpaid accounts and progress towards collection * Answer inquiries from vendors, employees and customers * Prepare documentation for the annual financial audits * Assist with the purchase order process * Provide a high level of customer service to the internal departments that this position supports Do you have what it takes?: * Bachelor's degree in accounting or finance * Basic understanding of accounting principles and how to apply them * 0-2 years of experience in a corporate accounting/finance department or public accounting firm * High attention to detail and well organized * Clear and concise written and verbal communication skills * Strong analytical and problem-solving skills * Strong MS Excel skills (pivot tables, look-ups, etc.) * Proficient in all MS Office suite core applications * Ability to work in a fast paced and team-oriented environment * Results-driven with a sense of urgency * Ability to balance multiple tasks with changing priorities

The Network Engineer (NetOps) role is to implement, configure, and troubleshoot customer-facing site-to-site and point-to-site VPN tunnels, firewalls, load balancers and VPN Servers. Additionally, the role will encompass responsibility for patching, upgrades, vulnerability management, hardening, and maintaining secure and reliable network Operations. This is an exciting opportunity for a technical expert who is passionate about delivering secure, reliable networking solutions while addressing complex challenges to meet customer needs. The everyday hustle: VPN Management and Configuration: Implement, and manage customer-facing site-to-site and point-to-site VPN tunnels to ensure secure and efficient connectivity. Collaborate with customers and stakeholders to troubleshoot and resolve VPN connectivity issues in a timely manner. Patching and Upgrades: Perform regular patching and upgrades of network appliances, firewalls, and VPN systems to maintain stability and security. Ensure firmware and software are always up-to-date on critical networking devices. Vulnerability Management: Implement remediation strategies to address vulnerabilities and strengthen the security posture of the network. Monitor and respond to emerging threats, ensuring compliance with best practices and industry standards. Hardening and Security Practices: Apply network hardening techniques, including access control, encryption, and firewall rule optimization. Establish and maintain secure configurations for all network devices to minimize attack surfaces. Configuration and Troubleshooting: Configure network devices such as routers, switches, firewalls, and VPN appliances to ensure seamless connectivity and secure operations. Provide technical support and solutions for escalated incidents, ensuring minimal impact on operations Do you have what it takes? Bachelor's degree in Computer Science, Networking, Information Technology, or a related field (or equivalent work experience). Minimum 1-2 years experience working with enterprise networking environments. Expertise in configuring and managing site-to-site and point-to-site VPNs. Strong understanding of networking protocols, including TCP/IP, DNS, DHCP, and routing protocols. Familiarity with patch management and upgrade processes for network devices. Knowledge of hardening techniques for network devices and systems. Exceptional troubleshooting skills with a focus on root cause analysis and resolution. Excellent communication and interpersonal skills, with a customer-first mindset. What makes you uncommon? Certifications such as CCNA, CCNP, F5 Professional. Experience with cloud-based networking and VPN solutions (e.g., AWS, GCP). Familiarity with automation tools (e.g., Ansible, Terraform) for network management. Experience with STIG (Security Technical Implementation Guides) compliance and hardening. Working knowledge of FIPS (Federal Information Processing Standards) and encryption protocols.

Why it's worth it: Are you a passionate Software Engineer who has a proven track record of solving complex problems and being at the forefront of innovation? Pursuing a career at ReliaQuest will allow you to write code and manipulate data in ways that have never been done before, driving automation of threat detection and response for one of the world's fastest growing industries. You will lead the creation, testing, and deployment of cutting-edge security technology to enterprise customers across the globe. Above all else, this role will allow you to work and learn from some of the most talented people in the business as well as have a direct contribution to the growth and success of RQ. The everyday hustle: * Design and develop ultra-low-latency software in modern C++ to process and analyze cybersecurity data from diverse sources (e.g., SIEMs, EDRs, firewalls, cloud platforms, and threat intelligence feeds). * Build scalable, modular, and reusable components for ingesting, normalizing, and analyzing cybersecurity telemetry and threat intelligence data. * Optimize software for micro- and nanosecond latency using advanced techniques such as lock-free algorithms, cache-friendly memory layouts, and kernel-bypass networking. * Collaborate with cross-functional teams, including cybersecurity analysts and threat researchers, to understand requirements and deliver solutions that enhance detection, investigation, and response workflows. * Develop and maintain robust mechanisms for error handling, failover, and data integrity to ensure reliable operation in mission-critical environments. * Implement instrumentation and monitoring to track performance metrics, identify bottlenecks, and drive continuous improvement in latency and throughput. * Contribute to the design and development of APIs and integration points to connect with other components of the cybersecurity platform. * Write clear and concise technical documentation, including architecture diagrams, operational guides, and post-mortem reports. * Participate in a 24×7 follow-the-sun support rotation to ensure the reliability of mission-critical cybersecurity services. Requirements * BS/MS/PhD in Computer Science, Cybersecurity, or related field. * 3+ years of professional software development experience with modern C++ * Proven experience building high-performance, ultra-low-latency systems, preferably in a cybersecurity or similarly demanding domain. * High concurrency requirements needing strong use of multi-threading and IPC mechanisms (like Pipes, Sockets etc) * Experience with endpoint agents What makes you uncommon? * Hands on experience with one or more of the following technologies: Javascript, Python, Elasticsearch, Kafka, Apache Spark, Logstash, Hadoop/hive, Tensorflow, Kibana, Athena/Presto/BigTable, Angular, React. * Experience with cloud platforms such as AWS, GCP, or Azure. * Solid understanding of unit testing, continuous integration and deployment practices. * Experience with Agile Methodology

We are looking for a UX Designer to join us in continuing to build our AI powered security operations platform, GreyMatter. We want a thoughtful, excited designer who is a self starter and will take ownership of the work they do. You will work with the UX team as well as Product Managers to shape GreyMatter while educating others about design best practices. This is a unique opportunity to tackle tough design problems that comes with designing a world class user experience. Above all else, this role will allow you to work and learn from some of the most talented people in the business as well as have a direct contribution to the growth and success of ReliaQuest. The everyday hustle: * Meeting with customers to deeply understand their needs, pain points, and aspirations. You'll be the voice of the user, uncovering insights that shape the foundation of our products. This can be through interviews, usability testing, or analyzing feedback * Collaborating with product managers and developers, and other stakeholders, advocating for the best possible user experience. You are bridging the gap between user needs and technical feasibility. * Illustrate and iterate on design ideas through storyboards, sketches, and prototypes. You'll have the freedom to experiment, refine, and perfect your designs. From brainstorming sessions to testing prototypes with users, you'll play a key role in shaping the vision of our products and ensuring they meet real-world needs * Designing wireframes and high-fidelity user interfaces, you'll be at the forefront of creating designs that are not only visually stunning but also highly functional. You'll dive into the details, ensuring every interaction and visual element aligns with our brand and enhances the user journey. Do you have what it takes: * 3+ years of proven experience as a UX/UI Designer * Strong portfolio of design projects that positively effected the business * Experience working with external customers to understand pain points and brainstorming to create solutions * Passion for designing solutions to complex, technical problems * Proficient in design software (e.g. Figma) What makes you uncommon? * Knowledge of HTML/CSS/JavaScript * Strong portfolio of design projects in AI/LLM's

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: * Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. * Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. * Efficient troubleshooting and successful resolution of technical support issues. * Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. * Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. * Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. * Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. * Develop and maintain an up to date, deep working knowledge of our product and service. * Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? * 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. * Experience working with Enterprise clients across multiple time-zones. * Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. * Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. * Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. * Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. * Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. * Detail oriented with excellent problem solving and analytical skills. * Must demonstrate a positive attitude to work, great energy, and effort. * Must be adaptable, focussed, accountable and helpful. * Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? * Specific experience using Service Now or equivalent software to manage communication with clients. * Specific experience using JIRA to manage technical escalations to internal teams. * Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.