Relief manager job description
Updated March 14, 2024
10 min read
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Example relief manager requirements on a job description
Relief manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in relief manager job postings.
Sample relief manager requirements
- Bachelor's degree in business or related field.
- At least 5 years experience in a management role.
- Proficiency in financial management and budgeting.
- Knowledge of industry standards and regulations.
- Strong organizational and problem solving skills.
Sample required relief manager soft skills
- Excellent interpersonal and communication skills.
- Ability to work collaboratively with stakeholders.
- Flexibility and adaptability to changing circumstances.
- Strong self-motivation and time management skills.
Relief manager job description example 1
Hilton relief manager job description
**Description \- Internal**
A Relief Night Auditor/Overnight Manager on Duty \(MOD\) is responsible for relieving the Head Night Auditor and Overnight MOD and perform the following duties to support the hotel's continuing effort to deliver outstanding guest service and financial profitability:
**Nigh Auditor** \- Responsible for overseeing the nightly audit, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**Overnight MOD** \- will have the full hotel authority in the absence of the General Manager, directly manages all night shift team members during shifts, performs protective and enforcement function in a courteous and retrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property and maintains a safe and secure environment for guests, visitors, and team members\.
**What will I be doing?**
As Relief Night Auditor, you would be responsible for relieving the Head Night Auditor during their off duty days and overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
+ Ensure credit card system reconciles to daily transaction lists
+ Schedule, assign daily work, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
As the Overnight Manager, you would be responsible for relieving the Head Overnight Manager during their off duty days and will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests\. Directly manages all night shift team members\. Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbance and threats to life and property and maintain a safe and secure environment for guests, visitors, and team members\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Audit, post and balance daily cashier's work
+ Ensure credit card system reconciles to daily transaction lists
+ Greets and registers guests, checks guests out of the hotel
+ Resolves guest challenges throughout their stay in our hotel
+ Addresses concerns and reviews the status of the daily operation with Department Heads and GM to ensure quality and continuity in operations\.
+ Manages any emergencies that arise during the night hours\.
+ Responds to guest inquiries and requests and resolves guest issues in a timely, friendly and efficient manner\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _General Manager/Hotel Manager_
**Title:** _Relief Manager on Duty/Night Auditor \- Overnight \- Embassy Suites\-LAX South_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
A Relief Night Auditor/Overnight Manager on Duty \(MOD\) is responsible for relieving the Head Night Auditor and Overnight MOD and perform the following duties to support the hotel's continuing effort to deliver outstanding guest service and financial profitability:
**Nigh Auditor** \- Responsible for overseeing the nightly audit, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**Overnight MOD** \- will have the full hotel authority in the absence of the General Manager, directly manages all night shift team members during shifts, performs protective and enforcement function in a courteous and retrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property and maintains a safe and secure environment for guests, visitors, and team members\.
**What will I be doing?**
As Relief Night Auditor, you would be responsible for relieving the Head Night Auditor during their off duty days and overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
+ Ensure credit card system reconciles to daily transaction lists
+ Schedule, assign daily work, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
As the Overnight Manager, you would be responsible for relieving the Head Overnight Manager during their off duty days and will have the full hotel authority in the absence of the General Manager, make decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests\. Directly manages all night shift team members\. Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbance and threats to life and property and maintain a safe and secure environment for guests, visitors, and team members\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Audit, post and balance daily cashier's work
+ Ensure credit card system reconciles to daily transaction lists
+ Greets and registers guests, checks guests out of the hotel
+ Resolves guest challenges throughout their stay in our hotel
+ Addresses concerns and reviews the status of the daily operation with Department Heads and GM to ensure quality and continuity in operations\.
+ Manages any emergencies that arise during the night hours\.
+ Responds to guest inquiries and requests and resolves guest issues in a timely, friendly and efficient manner\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _General Manager/Hotel Manager_
**Title:** _Relief Manager on Duty/Night Auditor \- Overnight \- Embassy Suites\-LAX South_
**Location:** _null_
**EOE/AA/Disabled/Veterans**
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Relief manager job description example 2
The Children's Inn at NIH relief manager job description
The Weekend and Relief Manager (WRM) is primarily responsible for managing the weekend and on-call activities at The Children's Inn at NIH and Community Apartments. Weekend & Relief Managers work closely with other members of the Resident Services team providing services to The Children's Inn and Community Apartments in accordance with the procedures outlined in the Resident Services Manager (RSM) manual.
Guest Relations:
+ Promote a homelike environment of support and understanding for residents
+ Become familiar with all rules, policies and services as they relate to the families residing at both locations
+ Act in proactive manner to identify special family situations and take appropriate actions to promote resolution of conflicts
+ Ensure proper enforcement of rules and manage conflicts when necessary
+ Maintain flexibility and acknowledge stress of communal living
+ Meet reasonable needs of the residents
Administration:
+ Update electronic RSM records
+ Check-in families per admission procedures; make and adjust room assignments to ensure effective operation of The Inn and optimal services for families
+ Activate electronic resident room keys
+ Assure timely communication with residents regarding changes in schedules and/or activities
+ Explain and clarify policies and procedures to families
+ Work collaboratively with volunteers
+ Conduct orientation tours for first visit families
+ Process first visit and returning visit reservations for families and administer the
+ background check process
+ Assist families with reservations when The Inn is overbooked
+ Direct activities on an as-needed basis
+ Communicate with medical teams at the Clinical Center regarding patients, as necessary
+ Communicate with the Facilities team regarding facility issues and repairs at The Inn
+ Communicate with the Community Apartment Property Management Company regarding facility issues and repairs.
+ Complete special projects as assigned by the Senior Resident Services Manager, Associate Director of Program and Services or Resident Services Operations Manager
+ Attend quarterly team meetings
+ Attend staff trainings
+ Join regular WRMs conference calls
+ Provide back-up coverage to other WRMs and RSMs at The Inn
+ Ensure the upkeep and cleanliness of The Inn while on duty
+ Facilitate evacuation and emergency procedures
Qualifications:
Education:
Bachelor's or Associate degree preferred. Ability to speak, understand and write in Spanish is preferred.
Experience:
Work experience in human services (family services, hospital or therapeutic residential settings). Familiarity of hospital routines and the needs of people in stressful or crisis situations desired. Please note this is not a clinical position.
Skills/Traits:
Must have strong communication skills and be computer proficient. Should be friendly and tactful with a compassionate personality. Must be flexible and, when necessary, demonstrate good decision-making ability in order to protect the safety and security of the residents. The Weekend and Relief Manager must be able to cope with and offer comfort to people in acute personal crisis. Should have a positive attitude and work well in a team-oriented environment. Must be open to all and comfortable with a variety of lifestyles. Must have a clean driving record and be willing to participate in The Children's Inn driver training program in order to operate Children's Inn vehicles in order to drive families to the Community Apartments on as-needed basis.
Health:
Must be in good general health with no history of chronic diseases that could be hazardous to the residents of The Inn and Community Apartments. Full COVID-19 required.
Schedule:
Weekend and Relief Managers can expect to work approximately 3-4 shifts per month. The shifts include:
· Saturdays at The Inn from 7:00 a.m. to 7:30 p.m. or 7:00 p.m. to 7:30 am (Sunday morning)
· Sundays at The Inn from 3 p.m. to 10 p.m.
In addition, WRMs will be scheduled on a rotating on-call coverage schedule to provide backup day, evening and holiday coverage due to illness, emergency or vacation coverage for other WRMs and RSMs at The Inn. WRMs can expect to be on call about eight weeks per year.
Guest Relations:
+ Promote a homelike environment of support and understanding for residents
+ Become familiar with all rules, policies and services as they relate to the families residing at both locations
+ Act in proactive manner to identify special family situations and take appropriate actions to promote resolution of conflicts
+ Ensure proper enforcement of rules and manage conflicts when necessary
+ Maintain flexibility and acknowledge stress of communal living
+ Meet reasonable needs of the residents
Administration:
+ Update electronic RSM records
+ Check-in families per admission procedures; make and adjust room assignments to ensure effective operation of The Inn and optimal services for families
+ Activate electronic resident room keys
+ Assure timely communication with residents regarding changes in schedules and/or activities
+ Explain and clarify policies and procedures to families
+ Work collaboratively with volunteers
+ Conduct orientation tours for first visit families
+ Process first visit and returning visit reservations for families and administer the
+ background check process
+ Assist families with reservations when The Inn is overbooked
+ Direct activities on an as-needed basis
+ Communicate with medical teams at the Clinical Center regarding patients, as necessary
+ Communicate with the Facilities team regarding facility issues and repairs at The Inn
+ Communicate with the Community Apartment Property Management Company regarding facility issues and repairs.
+ Complete special projects as assigned by the Senior Resident Services Manager, Associate Director of Program and Services or Resident Services Operations Manager
+ Attend quarterly team meetings
+ Attend staff trainings
+ Join regular WRMs conference calls
+ Provide back-up coverage to other WRMs and RSMs at The Inn
+ Ensure the upkeep and cleanliness of The Inn while on duty
+ Facilitate evacuation and emergency procedures
Qualifications:
Education:
Bachelor's or Associate degree preferred. Ability to speak, understand and write in Spanish is preferred.
Experience:
Work experience in human services (family services, hospital or therapeutic residential settings). Familiarity of hospital routines and the needs of people in stressful or crisis situations desired. Please note this is not a clinical position.
Skills/Traits:
Must have strong communication skills and be computer proficient. Should be friendly and tactful with a compassionate personality. Must be flexible and, when necessary, demonstrate good decision-making ability in order to protect the safety and security of the residents. The Weekend and Relief Manager must be able to cope with and offer comfort to people in acute personal crisis. Should have a positive attitude and work well in a team-oriented environment. Must be open to all and comfortable with a variety of lifestyles. Must have a clean driving record and be willing to participate in The Children's Inn driver training program in order to operate Children's Inn vehicles in order to drive families to the Community Apartments on as-needed basis.
Health:
Must be in good general health with no history of chronic diseases that could be hazardous to the residents of The Inn and Community Apartments. Full COVID-19 required.
Schedule:
Weekend and Relief Managers can expect to work approximately 3-4 shifts per month. The shifts include:
· Saturdays at The Inn from 7:00 a.m. to 7:30 p.m. or 7:00 p.m. to 7:30 am (Sunday morning)
· Sundays at The Inn from 3 p.m. to 10 p.m.
In addition, WRMs will be scheduled on a rotating on-call coverage schedule to provide backup day, evening and holiday coverage due to illness, emergency or vacation coverage for other WRMs and RSMs at The Inn. WRMs can expect to be on call about eight weeks per year.
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Relief manager job description example 3
Universal Storage Group relief manager job description
Put your life experience to work for us at Universal Storage Group!
Do you share our CORE Values?
+ Whatever It Takes
+ Be the Spark!
+ Top of Mind, Market & Industry
+ Sincere, Approachable & Passionate
+ On Target & Goal Oriented
+ Honorable With Personal Integrity
Then put them to work for us at Universal Storage Group. Universal Storage Group is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.
The chosen Universal Storage Group Relief Manager chosen will be given a four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.
Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:
+ Greeting everyone at your facility with a smile and a handshake
+ Helping your customers determine the best size unit before each rental
+ Completing all paperwork correctly for each rental
+ Completing scheduled facility Walk Thru and Lock checks
+ Posting all payments made the day of receipt
+ Tracking and following up on past due accounts
+ Record keeping of all customer records; including but not limited to, payments and notes
+ Making DAILY bank deposits and posting receipts as instructed
+ Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
+ Maintaining merchandise for customer purchase
+ Cleaning vacant units to rentable condition.
+ Ensuring grounds, office, and bathrooms are clean and presentable at all times
+ Preparing auction units according to procedure and lien law as needed
+ Assist customers with U-Haul; rentals, cleaning, returning equipment
+ And more......
Our stores are retail and open Monday - Sunday from 9:00am - 6:00pm. USG offers competitive pay plus benefits and bonus potential, based on your expertise. Your hours will be split between our Dallas, and Marietta locations.
USG full-time employees have access to the following benefits:
+ Medical Insurance with Company Contribution of up to $450 per month and policies as low as $5.44 per paycheck!
+ Company-paid Short-Term Disability (STD)
+ Company-paid Long-Term Disability (LTD)
+ Dental Insurance
+ Vision Insurance
+ Additional Supplemental Options
+ Employee Assistance Program (EAP)
+ Up to 120 hours PTO annually
+ 401k with company match
+ Paid Holidays
+ Immediate Pay (Pay Advance Program)
Candidate Requirements -
Valid Driver's License
Successfully Complete Background Check
Successfully Complete Drug Screen
Attitude and Aptitude Testing
Physical Demands -
The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.
Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.
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Do you share our CORE Values?
+ Whatever It Takes
+ Be the Spark!
+ Top of Mind, Market & Industry
+ Sincere, Approachable & Passionate
+ On Target & Goal Oriented
+ Honorable With Personal Integrity
Then put them to work for us at Universal Storage Group. Universal Storage Group is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.
The chosen Universal Storage Group Relief Manager chosen will be given a four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.
Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:
+ Greeting everyone at your facility with a smile and a handshake
+ Helping your customers determine the best size unit before each rental
+ Completing all paperwork correctly for each rental
+ Completing scheduled facility Walk Thru and Lock checks
+ Posting all payments made the day of receipt
+ Tracking and following up on past due accounts
+ Record keeping of all customer records; including but not limited to, payments and notes
+ Making DAILY bank deposits and posting receipts as instructed
+ Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
+ Maintaining merchandise for customer purchase
+ Cleaning vacant units to rentable condition.
+ Ensuring grounds, office, and bathrooms are clean and presentable at all times
+ Preparing auction units according to procedure and lien law as needed
+ Assist customers with U-Haul; rentals, cleaning, returning equipment
+ And more......
Our stores are retail and open Monday - Sunday from 9:00am - 6:00pm. USG offers competitive pay plus benefits and bonus potential, based on your expertise. Your hours will be split between our Dallas, and Marietta locations.
USG full-time employees have access to the following benefits:
+ Medical Insurance with Company Contribution of up to $450 per month and policies as low as $5.44 per paycheck!
+ Company-paid Short-Term Disability (STD)
+ Company-paid Long-Term Disability (LTD)
+ Dental Insurance
+ Vision Insurance
+ Additional Supplemental Options
+ Employee Assistance Program (EAP)
+ Up to 120 hours PTO annually
+ 401k with company match
+ Paid Holidays
+ Immediate Pay (Pay Advance Program)
Candidate Requirements -
Valid Driver's License
Successfully Complete Background Check
Successfully Complete Drug Screen
Attitude and Aptitude Testing
Physical Demands -
The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.
Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.
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Updated March 14, 2024
Updated March 14, 2024